Emirates Airlines

Title: Negligence in Losing Baggage & Important Documents

I am incredibly frustrated and disappointed with the poor service provided by Emirates Airlines.

During my recent flight, my suitcase, which contained important documents, went missing.

The airline’s negligence has caused significant inconvenience and potential consequences for me.

This experience has tarnished my perception of Emirates Airlines, and I hope they take immediate action to rectify the situation.

Dear Emirates my flight got canceled on 14th April from Chicago due to covid situation.

I raised a request to keep my booing open status as well as updated customer care to hold my booking not to cancel as soon as they available.

Now I got a mail my booing status is canceled and refunded which I never received?

What kind of service you are running.

You are forcing customer to book again the same ticket.

Please do not cheat the customer at at least during covid situation

Business Class Upgrade

I lodged a complaint about 4 weeks ago however to date I have had no response,

Please advise why...………..

I would at least expect an email advising that the complaint has been received

We booked flight with Emirates Business Class from Gatwick London 23/12/19 arrive Perth WA 24/12/19 return flight 31/120 arrive Gatwick London 1/2/20 Business Class Flight EK16 23/12/19 to Dubai EK420 Dubai to Perth WA Perth to Dubai 31/1/20 EK421 Dubai to Gatwick LondonEK15 Return flight Perth to Dubai my seat 12D would not work engineer came on board got it to work but it failed again before we left Perth Moved to10D this seat was also faulty very slow also tray for meals would not work Had to move back to 12D for meals and 10D to rest Also wife was not woken for her meal (11HOUR FLIGHT) Also my meal was not up to the standard we have experienced in the past in fact the food on return trip was not in our view up to standard arrived back in London very tired and jet lagged for more than a…

I was specailly selected for a flight upgrade DXB-DAR 04 Feb 2020...

The email had all the "Bells and Whistles" to make it feel like I had won something special.

I upgraded my ticket to Business Class....

The add said enjoy the Lounge experience and spa massage etc etc...

I have a 16 hour stop over in DXB and thought great I can go to the lounge and rest while waiting for my flight to DAR..

How wrong I was "Sorry Sir" the Online upgrade doesn't include lounge access you should have read the conditions ....

NOT A HAPPY PERSON ....

I would suggest the T&C of the Upgrade should be spelled out more clearly and that the ticket should read Business Class "Restricted" ....

I am, as always with Emirates disappointed with the service ...

I feel that I have purchased the Upgrade under False…

I was trying and trying and trying but like no body is here

Dear Emirates Airlines o 17 october 2019 i was planing a trip to BALI VIA EMIRATES

we have signed a contract for 16 Pax and we informed them that we might not get this number as its a yoga retreat and sometime people change and cancel last time .. moving forward we reached 11 people which is a good number to go but unforntely ur airlines refused to give us the tickets and they want us to pay for 16 full fair tickets we couldn't do that trip because of course we didn't have money to pay you made loose all the down payment which is almost 5000$ just for emirates.

we lost our reputation to our client and also to emirates \ we are lost all the down payment for the hotels and activates in bail more than 3000 or 40000$ we canceled…

Greetings,

Please help me get my refund,I have sent mail to you and have been to your offices in Lusaka and nothing has come through for two months.

My EMD number is 1768215269681.

I wait to hear from you.

I just got off Athens to Dubai on business class.

I was sitting on 10D

I COULD NOT OPERATE MY SEAT FUNCTIONS.

For the first 45 min my legs were dangling and gravity pulled all the liquid and my feet swelled...

I could barely walk.the next 30-45 min I stood on the flight waiting for the attendees to fixed it. by the time they found alternative seating, I still had not had a drink. then when I settled, got my meal I felt rushed.

I could not lie down, saw my view in episodes....

I paid a premium over other airlines like Etihad and Qatar to fly Emirates and I for the first regret it.

I am now with swollen feet, tired and with no sleep and dreading my 9 hour flight to cape town.

the staff tried, were wonderful but I could feel their frustration as I refused to take a middle seat. why…

On Sunday May 19, my husband and I travelled to Dubai from Brussels to catch a connecting flight home to Melbourne.

We have both always used Emirates and as I am a Qantas club member, on the occasions I haven't travelled business, we are still able to gain access to the Business lounge.

On the initial journey to Dubai from Melbourne, we gained access to the lounge with out any problem.

On Sunday, due to some booking issue, my return flight was not noted as code share with Qantas and we were excluded from the lounge.

When we checked in to the return journey in Brussels, we asked Emirates crew to confirm our lounge status and were assured of being able to gain entry.

On our return flight to Australia, after the flight from Brussels, we presented at the lounge, and were advised otherwise…

Dear Sir/Madam,

My mother and I missed our connecting flight on return journey home from Dubai due to the gate change not being made aware of the gate change..

We were transferred to another flight and whilst on board I was informed by Emirates Cabin staff member that one of my suitcases did not make the plane but had been found and will arrive in London the next day and would be sent to my home.

On receiving the suitcase I noticed that the zip was broken and there was a gap where it had broken open.

There were several items missing mostly gifts for family and friends I had purchased.

Please can you look into this and advise me on what the next steps are, I would like to be refunded the money I spent although the beautiful items are gone forever.

I look forward to hearing from you.…

I have written many emails to Mr Giorgio Gottardo of Customer Affairs providing him with information concerning my badly damaged Luggie Scooter on a trip from Heathrow to Male last 30 October on flight EK002.

My most recent communication was sent on the 13 February wherby I provided him with requested information which I had previously sent last November.

This time I requested that he confirm receipt but once again I have heard nothing presumably because he has not received it yet once again.

What more can I do!

I have been sending emails to "customer.affairsUK@emirates.com".

Is there a different email address I should be sending my emails to?

The sum is quite significant that I have already paid to Luggie UK and amounts to £843.

81 or US$1097.

I have already sent the invoice and…

Hi the reason for my complaint is that I booked return flights to phucket I booked and paid for the flights online after booking I looked at the itinenary the next morning and realized that I had booked the wrong return date.

It was a simple mistake instead of the 10th of April I had some how booked the 10th of may how this could have happened I do not understand (It may have happened while I was browsing your site looking for the best flight times)never the less I telephoned customer services when I realized the mistake.

Only to be told that it would cost me a total of £260 to change the date.

I was informed that had I changed it on the day of booking the charge would only be £60.

As I telephoned customer services less than 24 hrs later I feel that the £200 charge as being very…

luggage damaged. file reference : KULEK10277/01Dec16/1358GMT

I was passenger in this flight EK343/01 dec/EK73/01 dec travel from KUL/DXB/CDG

I had called many time to Emirate to claim for this damages but it seems that too difficult to get my luggage repaired. the damages is the torn of pocket of the luggage.

There was a complete breakdown in communication at Dusseldorf when we left the plane and were bussed into the terminal.

There was no information for us in the terminal building, we eventually discovered that there was an Emirates office which by then had an enormous queue snaking across the main concourse.

As business class passinger,s we were not told that there was a business lounge which would have been very useful.

My wife is diabetic and needs a wheelchair to travel more than 50 yards.

We spent 22 40 Euro on coffee and a snack to keep my wife,s blood sugar level satisfactory.

When we eventually got to your airlines desk the staff were very helpful and organised things for us.

I wish to claim a refund on the money spent unnecessarily at the airport and would suggest you need to…

i am an Emirates frequent flyer...

EK 283357314.. as mostly an Economy travel passenger... using Emirates above other airlines as they seemed to make even Economy passengers feel special.

While the staff service remains excellent, it has been noticed that any extra comfort items have been slowly removed from the Economy class passenger experience... eg. the hot towels have been removed (first the before flight towels and now all towels have been taken away) , wine service now has limited selection - red or white - no longer in individual bottles, no chocolate with the meal tray and no possibility of receiving an extra cushion or travel sock pack, even if available.

While these may be small issues, they are noticed and missed, and the airticket price has not seemingly been reduced in…

to whom it may concern .

I booked a flight with emirates airline for my self and family on 23rd July 2018 from Birmingham to Dubai then to Pakistan flight EK 0040 because of my medical condition I had booked a wheelchair going from Birmingham the staff were helpful. when we got back on the 6th September 2018 flight EK0039 from Dubai there was no wheelchair waiting for me so I walked from the ramp to were the wheelchair team was standing at this point I was in Lots of pain in my legs and back then I was told by a female member of the wheelchair team who was half cast she had glasses on she told me that I had to wait 15 to 20 minutes if I wanted to travel on the buggy or one of my family member can push me using a wheelchair my girls who are both 9 years old and my wife had to push me all…

I have been chasing a claim with Emirates through Resolver.

Emirates have agreed to pay out the compensation but I have not heard anything since.

Resolver are unable to help me any more and suggest I contact you direct.

You can find my case at :

The requested documents were sent by you from your Resolver case file and as far as I can see they were delivered to Emirates.

Emirates should be able to find your communications using your case file

Skywards membership 403930376 and 43947725 I phoned to establish air miles on these accounts and the day they were allocated we were told we had to have separate email address which we have never been advised .

Please clarify as air miles have not been allocated through no fault of mine and I have just booked anther family trip with10 members flying with emirates

On 2nd Nov., I bought a business class ticket at 11.

45 to travel from Entebbe to Bankok on 13.

20 flight as a family member was critically ill and was admired to Bankok airport.

My flight from Dubai to Bankok was delayed for 5 hours due to some technical problem.

We were offloaded from the schedule flight and asked to wait.

We were then ask to board another flight, I realized that my seat was faulty and would not recline.

I asked if I could change the sear but was told that the flight was full.

The head stewardess managed also assured me that she was filing a complaint.

I was very disappointed and feel that I should be refunded for this trip.

Attached are the copies of my boarding passes.

Today, 19/10/2016 I was flying from Dubai to Athens with EK 105.

I was carrying a suitcase (14Kg), a briefcase (6.

5Kg) and a case with my laptop (2Kg).

Photo of the last two pieces attached.

While checking in Emirates ground staff requested that I put my laptop in my suitcase because my hand baggage (briefcase+laptop) exceeded 7Kg.

I complained to the supervisor but I was told that this is the rule.

There was actually one of Emirates staff with a scale checking the weight of the hand baggage.

I have traveled everywhere in Europe and Asia with this briefcase and laptop and nobody ever told me that I could not hand carry these two pieces.

To my surprise while on the plane I noticed that other passengers had much bigger and heavier hand baggage compared to mine.

Probably they were…

I was traveling from Beirut to Shanghai on 25 th August via flight no EK 954.

I could not find my bag from the baggage belt.

As was new in China so did not know anything about lost baggage.

Secondly I had to travel from Shanghai to Harbin on China Southern so without intimating anyone I came to Harbin.

From Harbin I made several calls to Shanghai airport as well as Emirates airline office but got no response.

My very important articles were in the list bag.

I'm attaching the necessary documents with this email.

Please help me finding out my bag.

Will be highly obliged.

For information please use the following number or the same email.

I recently had my wallet stolen at Sydney airport.

Among other things there was a $250 Westfield gift voucher which I redeemed when my points were about to expire.

I sent an email to the Emirates High Street asking them to cancel the card.

Unfortunately this was done on a Saturday, as I had been in Adelaide and unable to retrieve the card number.

The person who stole the card spent the $250 at various shops on the Sunday afternoon.

The police were informed.

The only response I have received from Emirates was to the effect 'you didn't cancel it... and its not our problem'.

This is hardly an example of an airline that prides it self on good customer relationship.

The symbolic value of a courteous response from Emirates would have certainly softened the personal loss and the…

The worst experience ever with The Emirates useless and careless staff at Dubai airport desk connection flight.

After long trip from Madrid to Dubai back to Bahrain.

Due to delay in Madrid and late arrival to Dubai although 45 minutes before my flight to Bahrain they decided to put me on next flight in 6 hours although I received a message from Emirates that the flight delayed by another one hour.so there was enough time me to reach the gate and make it.

But it seemed that they had overbooked and wanted to refill their aircraft on other people cost.

I had jewelry missing in my bag.

My flight was on 20th July from Riyadh to Dubai at 1pm and from Dubai to Peshawar at 3:15 am.

Probe into this case before i take any legal action against you.

If you need any assistance from my side let me provide you.

Dear Emirates team, On the first flight of our trip (flight number EK141, 30th June, from Dubai to Madrid) our main bag did not arrive with the same flight as us.

We filed a complaint (PIR number: MADEK14045) via the lost luggage office of Madrid’s airport (please find the supporting documents attached).

The critical issue was that we travelled to Madrid for a wedding that took place the day after, on Friday 1st July in Aranjuez, a town close to Madrid, and all our clothes and accessorize for the wedding (dress, suit, shoes, etc.) were in the missing luggage.

We kept calling the lost luggage office in Madrid during Thursday evening and Friday morning, and in all occasions they told us the bag was still missing and they did not know where it was or when we would get it back.

Hence, we…