China Airlines Customer Service
Rated 1.67 of 5 Stars
Based on 9 Complaints

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Top China Airlines Complaints

Browse more than 9 reviews submitted so far


Mid flight on China East Airlines all the passengers were sprayed with an insecticide without consent. Also I entrusted East China Airlines with the safe keeping of my bag. The bag has literally disappeared, in my opinion it is stolen by someone managing the baggage. My entire experience with China East Airlines is a terrible nightmare! I was sprayed with insecticide while on the flight without my permission, I was gravely disrespected by the woman at the boarding booth in Seattle, I was assured that they definitely had my bag located. Then suddenly that was no longer true. Why would anyone ever trust East China Airlines with baggage and a safe flight under these terrible conditions. I am asking for a complete refund of my ticket cost so can book a different airlines for my return trip to America. I never want to fly on the East China Airlines again.


If there is connecting flight in china, why all passenger have to go through immigration procedure? I traveled by CHINA EASTERN flight in August 2019, and had two stop over, one with the same flight and other with different flight number. I had to go through immigration process twice in each Air Port. For same flight, if there is stop over why passengers have to leave the aircraft? Or why they have to go through painful Immigration process ? If leaving the aircraft is a requirement, then allow the passengers to stay near by the aircraft in a transit area and give them identification tag. It will minimize the pain for the travelers, specially in a country like china where airport staffs hardly speaks English!! I thought Chinese Government or people are smarter than America !! I have really very bad experience with CHINA EASTERN flight in their Kunming Airport ! Never again will take flight that has stop over in China !!


my flight no was CA879 on 9th july but when i reached beijing they delayed flight about 24 hrs thats means for one day because of this i missed my interview for job.l lost big thing because of this.please acc to rules justified it


I traveled from Frankfurt to Guam on 21 May 2019, and was randomly searched before boarding my second flight. The problem I have with this is how is it random and I am the only African American and I had already completed a 12 hour flight?

It was humiliating and embarrassing also it is never appropriate for anyone to touch someone’s breast when patting them down especially when there is nothing instructed them that something may be there. An awful experience along with the piece of aluminum foil and no explanation. Extremely rude officer offered no explanations because she felt she did not have to and it was okay to treat me like a criminal. Unacceptable.


My Membership number is WA2243610. I have been a loyal member only flying with China Air for over 15 years. I now want to again fly from Bangkok, Thailand to San Francisco California round trip on March 18th. 2019 and returning on March 28th 2019. My credit card expired Last November and I got a price off the internet or 26,090 baht for the round trip. I lost my credit card about 3 or 4 years ago and when I called the Bangkok office they gave me the same fare that was on the internet. Today I called and they told me that they could not give me the discount that is on the internet and that instead of paying 26,090 baht I had to pay 28,490 which is 2,400 baht more. It is not the 2,400 baht different that upsets me it is that after 15 plus years of loyal business you treat me like this when you have gave me the internet price 3 or 4 years ago.

I live in Thailand most of the time and only go back to America once or twice a year for business. I have over 20 friends from America or Canada that live here and most of us use China Air. I have told 3 of my friends so far and we have agreed to start using Eva Air from now on and we are going to tell our other friends how cheap China Air has become and get them to use Eva Air also. I have 2 friends from America here that when they fly which is at least twice a year, they always fly business class because they are really tall and need more leg room and you will now lose their business also
It is not the 2,400 baht more you want it is the idea and how you do not care about having loyal customers. So I will not be flying with China Air any longer and you can delete my membership.
James Randall Haupt


I booked a flight from Vancouver to Manila on November 26th. I pad CAD 973.88 for the flight. Due to illness I couldn't fly and I claimed a refund on company's web site.. I was communicating with Aaaron Chong from Vancouver sales office who said that there will be no problem with the refund. After I claimed the refund Vancouver office is ignoring my emails and call centre is also ignoring my calls about refund.


China Airline Vancouver Reservation and Ticket Sales Office
1-604-242-1168, 1-800-227-5118

10451 Shellbridge Way, Richmond, BC


I tried to file a claim for 100% reimbursement for the San Francisco to Manila trip we booked with China Eastern. During our departure from Manila, a China Eastern Employee informed me that she was only able to print one boarding pass (for my daughter Leila) and that I would need to request the remaining two at the counter in Shanghai. The plane left 3 hours late in Manila which left us little time to board our connecting flight.

When arriving in Shanghai, I informed the employee that I need to have two boarding pass printed. She told me I was ok with the one boarding pass and told me to continue to the gate. When arriving at a Security point, they informed me that I had to go back and obtain the remaining buddy passes. The first employee that I encountered yelled. "Why did I come back?" I told her that the man in Security told me to go back. Then her manager came out and asked what the problem was. I told him the same thing.

I needed our two remaining boarding passes printed since they only printed my daughter's boarding pass. He tells me that my daughter has to go on the plane since she has a boarding pass. I firmly told him that I am not letting my minor daughter get on a plane without me. Who tells a minor to travel on an international flight by themselves? Clearly he has no regard for her safety. He started screaming in Cantonese and proceeded to discusses with his employees.

In the meantime, there were many people approaching the desk since their flight was also delayed, however, their connecting flight already left. They started assisting passengers who went to the counter. I patiently waited for them to print my boarding pass and started hearing that they were making the other passengers stay overnight to get on another flight. I went back to the manager and asked if he can just print my boarding pass since the employee in Manila mentioned we had confirmed seats already.

He did not mention why he couldn't just print our boarding passes. He told me that it was too late and that I would need to stay until the next flight in the morning. However, I received a trip notification on my phone that the airplane was delayed which he could have printed the passes and we could have made it. I informed him that I was just going to book tickets on United since there was no way we can stay overnight. We had work and school the following day. He then tells me to go to out through immigration. He didn't inform us that we needed to pick up our luggage since my daughter would not be on that flight. So all the while, I thought the luggage will be sent to SFO. It was not until my husband told me that the luggage was still in Shanghai when I asked him to retrieve it.

I am requesting full reimbursement for our plane tickets for the whole trip. I have never experienced such rude, disorganized, unsafe customer service. No guidance or explanation as to why they couldn't print our boarding pass. When calling China Eastern customer service, I am left on hold waiting for a representative for almost an hour. I would like my refund in US dollars and not in airline credits. I have no intention on flying on this airline or visiting China ever again.


Great airline! I am considering a trip to the far east and was looking at different options online for booking travel to China. From the first time I went to their website, they had an option to view the entire site in English or Australian. The staff looks very friendly, and the customer service phone number and information is easy to fine. It is very expensive to travel to Asia. So, if you do end up spending thousands of dollars on a flight overseas, you need to make sure that it is with a reputable airline. China Airlines seems like the one for me.


Was travelling to South East Asian through China Airlines last week. I am totally impressed with my travel because of China Airlines. They made my trip very comfortable and smooth. I was seated well. There was enough leg space to relax. The crew were pleasant and helpful. The thing I love about CI was the option to view take off and landing real time on your screen. The food was fresh and good. It was served on time. Whenever I needed anything, the crew were happy to help. They had a good selection of movies that were being played as well. China Airlines are doing a good job in keeping their customers happy and I am definelty going to travel with them again.

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