Air India

Booked ticket from Muscat to Kannur. That flight was canceled after I came here. today it was also cancelled. Now iam stuck in muscat airport for 2 days. How l will can stay without any facility and food. In my life will never choose Air India.

Very worst service and they are not taking care of their passengers.

Case ID 00732754. Dt. 24 Oct 2023. Tickets booked on 31 march 2023

I have received email from AI simply informing me that above flights are cancelled and I should contact call Centre. I am now in USA at SFO. I have called Call Centre in USA 1 888 634 1407 and India call Centre no. 1 860 233 1407 and (020)26231407 but no reply ,it’s just ringing. I need to reach Ahmedabad on 19 Nov. 2023 as I have booked Word Cup Final match as also Hotel Bookings and other social commitments. I have taken up this issue with AI customer care team but it’s just taking time without any alternate booking arrangements for me on or before 19 Nov.2023 And return booking back to Pune. I can be put on Ahmedabad flight via Mumbai

I have celiac disease. So i opted for a special meal that it should be gluten free. Still they gave me a meal that contained gluten. I ask for like four times that is it gluten free. They ensure me that it is gluten free. So i ate that.

But that was not gluten free. The bread contained gluten. Again in next meal they gave me another bread. The ingredients on that bread clearly mentioned that it contains wheat still they were saying, it is gluten free ma’am. I started to have stomachache still they show sign of concern.

During whole flight i was suffering. It was a terrible flight.

I've experienced very bad behaviour & experience of air India(Mumbai). At first they didn't send my luggage with me on time and after delaying this they unpacked my luggage and without my permission they look some of the my costly things.

This makes me really upset and angry at the same time. This is utmost Disgusting behaviour

I bought two business class tickets to travel from Newarl-EWR (USA) to Ahmedabad on 26 September to reach Ahmedabad on 27th September. All of sudden received e-mail about revised schedule to start journey with different time and layover for more than a day at Delhi. I asked question about accomodation but customer service was not able to provide me any assurance. I had to rebboked it on 29 September (which shortened my trip for 3 days and reschedule my all trevelling arrengements). Air India did not came to expectation for better communication and customer support. Hoping that services may got better after transfer of ownership but I was deadly wrong. Sincerely,

Rajesh Patel

My son got mental agony due to your up normal delay to took off the Aircraft at Delhi on 16.09.2023 AI 537

My Son JEYAKUMAR PREM ARAVINDAN travelled from CDG to DEL to MAA by AI 142 under the PNR 5LSPAU. Travel starts from CDG on15.09.2023, the flight is supposed to take off by 20:40 whereas, it took off by half an hour delay and reaches Delhi on 16.09.2023 by 09.52 am (actual arrival time 08.15 am). He has to catch AI 429 travel to Chennai, which is supposed to depart by 09.50 am. Whereas, Airlines itself changed the travel time to AI 540 Departure by 20:40. Then they AGAIN CHANGED TO AI537 departs by 16:15 hrs. Boarding started and made delay , delay, delay to get the passengers into the Aircraft, finally by 06.00pm they boarded in the Aircraft. But flight did not take off. The pilot…

Bloddy thiefs. I was travelling from Abu dhabi to Jaipur via Mumbai.

First of all, the staff at Abu Dhabi airport was so rude & pathetic, they were talking to us in very rude manner as we were having excess baggage, so they were not at all coperating with us, although we paid for excess baggage too. Then after reaching mumbai we collected our luggage & checked in again for Jaipur flight, after reaching Jaipur we didn’t get our full luggage back, after checking with staffs I got to know that my 2 trolley bags were left in Mumbai, & then

staff told me that the bags will reach to Jaipur tomorrow in next flight. Then on the next day 1 trolley bag came with a lot of precious items missing in it with lock broken then on the same day evening my 2nd bag came with same issue.

It was fully…

I and my wife flew AI179 economy class from Mumbai to San Fransisco on May 20, 2023 and as soon as we boarded we had a long argument with one of the male crew members to was trying to prevent us from keeping in the overhead bins our two items of cabin baggage. He was insisting that we keep them at our feet without caring about our discomfort (I am a senior citizen and my wife close to being one) to be endured for nearly 16-17 hours.

During our return flight AI180 economy class from San Fransisco to Mumbai (seat no. 53A,B) on 27 July 2023, the boarding was done by 9 PM, take-off at 10 but dinner was served only at midnight. 53C was vacant and we wanted to raise the armrests and sit comfortably but they were jammed and could not be raised.

On both onward and return flights, the food…

Air India is the worst ever airline and I will not recommend any of my knowns to book. The staff is so arrogant and disrespectful even towards women. I had my flight to Delhi from amritsar Airport. We were three people.

Because of heavy rain and water logging on the roads, I got late a bit but entered the airport and I was on call with the check-in counter staff. They were waiting for us and I even had my boarding passes with us.

Firstly no staff member helped me to get to the check-in counter. We were hovering here and there to find that. Useless staff is of air India. Suddenly some of the staff of air India came and one of them snatched my mobile and asked the staff to delete my name from the bookings.

I requested him that we have our boarding passes, please let us go, he refused…

complaint about baggage, I traveled from Vadodara to Delhi on 19/07/2023 on evening flight 20.15 AI 820 AND FROM Delhi to London Heathrow on arriving home I found out that all my clothes were wet in one of the baggage, I am sure this happened flight from Vadodara to Dehli because that day there was no rain Delhi and in Vadodara, it was pouring it started around 6 to 6.15 in the evening, I urge to look into this and do whatever is possible asap if I don't hear from you soon I will publish this in social media.

thank you

16th July 2022 Air India - BKK to Mumbai Booking Reference: VX9P4O Airline: Air India (AI 331) Aircraft: Airbus A320neo Cabin: Economy Seat: 27D

Cabin crew: Mr. Nitish Kumar - Supervisor Mr. Gurinder Miss. Surpreet

Customer Feedback: 1. Asked for the Orange juice in drink but she said it's finished, hence adjusted with Apple juice. 2. A Beer was served at room temp. Asked to keep for cooling for some time. Mr. Gurinder (cabin crew) but he refused to do so. 3. Asked for a Chicken meal, Miss Surpreet said it's finished even though they keep chicken meal for their staff. 4. No tissue papers in toilet. 5. Don't gives feedback form to customer. Miss Surpreet said she need to check with their superior if AirIndia has such feedback system. 6. After some time Miss Surpreet came with some print…

Hello Air India

I am writing this for my parents ( booking reference: 2M9VZC ) who recently had a very unpleasant experience with Air India 180 from SFO to BOM starting on July 16, 2023 from USA. Being a practicing physician in USA myself, I called Air India well ahead in time to arrange for wheel chair and adequate and appropriate medical and other services as needed during the travel and at the airports for my elderly parents with multiple medical co-morbities.

First hit: Connecting flight AI 499 from BOM to IXU change of time just a few days before travel which reduced the transit time for elders to go through baggage claim, immigration, security check etc to get to domestic gate.

Second hit: AI 180 gets delayed ( which unfortunately has become a routine)

Third hit : even though I…

WORST FLIGHT COMPANY I HAVE EVER SEEN,I HAD MY AIR INDIA FLIGHT FROM MUMBAI TO DELHI THEN AIR INDIAN CONNECTING FLIGHT TO PARIS,FIRST THEY BOARDED US IN FLIGHT 30 MINITUES LATE IN MUMBAI,THEN ALMOST FOR 2 HOURS WE WERE IN FLIGHT AS THERE WAS SOME TECHNICAL ISSUEE ABOUT AC. THEY SHOULD CHECK EVERYTHING BEFORE BOARDING PASSENGER,THEN AFTER 2 HOURS THEY TOOK OFF FOR DELHI AND THEN AFTER LANDING IN DELHI THEY GAVE US 12 HOURS LATE FLIGHT TO PARIS,BECAUSE OF THIS WE LOST OUR EIFIEL TOWER DINNER,OUR HOTEL BOOKING IN PARIS AND

NOW THE TOUR PERSON IS DENNING FOR NEXT DAY PICK UP WHICH WE HAVE TO BEAR AND WE ALSO HAVE OUR PARIS CITY TOUR IN WHICH WE WILL BE GOING LATE. THIS IS NOT DONE I WANT COMPENSATION FOR THIS.

Hi , name - Gurbakhsh kaur bharhani Report no - ATQTR10977 Tag no - TR114251 . Flight no - AI309 Mel to Delhi AI479 Delhi to Amritsar . Gurbakh kaur bharhani ke naam per ek 30kg colaur grey ka baggge ayea hua hai .

Lekin hume abhi tak ni mila . Hum ne Amritsar lost nd found office main jake pata Kia to wo bole Ki air Inda Delhi valo ni abhi beja he ni ohnu ne call b Ki apko no one pick up the call .

Then they email you please . Ohnu ne apne system main dikhayea Ki baggage ayea hua hai but Delhi airport hai airindia ke pass . I have a proof .

Air India Complaint resolution manager,

I am writing to express my deep disappointment and frustration regarding the poorest service I experienced for the travel made on July 7th from Chicago to New Delhi flight no AI 126.

Upon reaching Delhi, I found that one of my bag which contained my essential clothes, night suits, UGs, wedding dresses, party dresses, medicines, chocolates, wine bottles, food items, leather shoes, dental hygiene items, umbrella, used cosmetics n perfumes, etc was missing. I had few small gift items for my relatives in india rest all was for my use. It also had few perishable food items as I am allergic to a few food items. After searching for an hour, I asked the local staff and they told me to go to baggage claim office at the airport.

The checked in baggage has…

In Qatar office, staffs behaviour is very worst. And they are delaying more to call the next customer(more than 15mins). (Talking unnecessary with nearby staffs)

No screen working in the plain no good food given even staff is not giving water after half hour boring trip I ever have in my life

Sub PNR no :- 6JJH3V we booked airline tct from easemytrip.com and paid in advance for costlier tct for comfort not to get trouble .

when in etct i m getting already confirmed seats 11a and 12b . airline was fully aware of one person is senior citizen becos before i selected 11a and 11b and when in email i received 12a i called helpline they told me my mother is senior citizen so front row seat not given. when i m getting on etct booked on 1 june airline fully aware of passenger criteria how can they justify it now eligibility or non eligibly . Even while seating the support staff a lady also told us we will get refund. it will be non refusable if i would have given 11a and 12a seats . last moment we got free seats like other passengers we stood in line . why we dont have any information…

We had the worst experience with Air India today, the baggage drop person who sits on counter E of Delhi Airport refused to take out baggage although we reached well before the boarding was supposed to be closed. He kept talking on phone and refused to talk to us, the lady who sits on the next counter felt pity and asked us to directly go to the boarding gate, checking in our luggage bags with the check in bag together. We completed the check in of all the 4 bags and had to take out some stuffs from the bags which were not allowed in the check in luggage, after doing all this when we reached the gates the boarding was not started and the flight was delayed. We gave our drop luggage to the cabin crew and after that also we waited for 15 mins on the flight before the plane started.

1) The…

I Amandeep singh, was traveling from delhi to paris by air india on dated 14-june-2023, flight was delayed by 2 hours due to some technical problem and we patiently waiting to fly. After 2 hours flight had been fly. Then the cabin crew started the beverage service for the passenger and one of the crew (name-miss simran) came to me and ask for the drink and i asked for the beer and

she gave me 1 beer but i asked 2 beer but she said i cannot give you 2 beer sametime you can asked me when finished first and after finished 1 beer i called the crew for another beer but they denied( miss simran) to me and shouted on me very badly infront of all i was shocked that i just asked 1 beer and air india crew insulted me for 1 beer i was feeling so

embarrassed and after that i did not even take water…

seats were broken on my flights AI 144, no water bottles, tv consoles dont work. it was the worst airline experience and i have travelled around the world in different airlines. food was horrible too. no one should ever travel in this airline again unless you improve.

i or my family will never ever take another air india flight until you improve. You should be ideally refunding me the airfare for this terrible experience

Problem in web check in for pnr 5V3E5E

Me and my wife travelled from Sydney to Delhi and Delhi to Amritsar. The items from my handbag were stolen when I reached home. The items were in the bag before checking in the handbags. The items were worth $500.

I want a refund for my stolen items. I am very disappointed. Will never recommend Air India domestic airline to anyone.

My Parents travelled on 27 May 2023 on Air India from Australia (Melbourne to New Delhi) India. They were on Direct flight and They have a complaint that one toilet was close by you guys for whole time and Screens were not working at all.

It was International flight but the service was poor and Plane was disgusting, not cleaned. Please improve your customer service and make them feel comfortable not disgusted.

Cancelled Flight AI542 Miss management on 17/05/2023 On 5/17/2023, Flight AI542 (from Hyderabad to Tirupathi) was cancelled after so much of incorrect information before the cancellation. PNR For the reservation : 5QNBGH (For me, my wife and son). Series of miss communications: 1.

Flight supposed to depart at 12:45 PM. Due to the technical issue In flight crew kept the passengers in the flight until 2 PM to resolve the issue notifying the passengers that, the flight will depart at 2:30 PM. 2.

At 2:30 PM crew asked the passengers to get to the gates to take a alternate flight at 4:30 PM. We all got down waiting at the gate until 4:30 PM. 3. After 4 PM ground staff informed the passengers that, the flight is cancelled.

Telling the passengers to reschedule for tomorrow or get a refund.…

No one found in check in counter today around 8:30am in pune air port and staffs were very rude

i came to drop bag and take boarding pass but they disoppointed me and without a solution all 3 to 4 staffs left the place

i was waiting for 10-15min hence no one came i took boarding pass from kiosk and proceed for the security check along with baggage

i am sure during boading they will not make shit now !!!

very pathadic service ever seen , even kiosk was not working for quit some time

I have booked 2 tickets from canada to india direct after one of the agent’s assistance theough website and was travelling with the pets. Agents confirmed me that you can travel in a direct flight but as soon as i reached airport, they told me that pets are not allowed.

I had to face so much problems with this unprofessionalism of the airlines agents, had to book another flight same day for double the price. 72. Its been 2 months i am calling every single day for my refund as i have to travel back and need my money but none…

Horrible service. My connecting flight from Mumbai to Kolkata was cancelled 2 days ago departure. So I had wait in the Mumbai for 12 hrs. Missed a gathering. The flight between SFO to Mumbai the airhostess did not use gloves to serve food.

Very rude in SFO they made us change lines. The wine was served in paper cup. The air hostess had no smile, no welcome PNR # QWUVHP They seemed to just doing their job for the pay. I5 years this was first experience travelling in Air India and it was pleasant.

I was warned by friends NOT to travel in Air India but I did not listen being a Indian in heart. To top it off I was charged $160 for 3 lbs over for hand luggage in flight Delhi to Paris flight.

Some guy came to weigh my baggage before boarding but how come they did not do it in the checkin…

Hi

I was travelling from Amritsar to del to jfk on april 8th via flight ai480. My pnr number 4g3axn.

While waiting to board my flight at 11 10, i forgot to pick my bagpack in waiting hall which was just lying outside boarding entrance area.

It was 10 30 pm .and still had 45 mins time to take off. I entered plane and realized i have left my bagpack outside. I ran towards boarding area and they stopped me. I requested them a lot to please pick that bag for me. As it was carrying lot of sensitive documents and laptop for my work. Also my apartment keys.

Airindia staff rudely answered me and asked me either to board the flight without bag or dont board flight. They were denying me for any help. I kept requesting for 30 mins and then had to board the flight without bag. My whole travel to…

GoodAfternoon Flight number = AI 145 GOI to LGW : 05 Apr Booking Reference :JA35C6 On getting on board and sitting down I tried to put the Entertainment system on but it would not work I asked one of the cabin crew if they could help he walked off so 15- minutes later I asked another member Of the crew they said they would look into it for me and then came back and said they would have to reboot the system And it would take about one hour to do this after the reboot still no joy I asked again and they said there was nothing they could do??? Also the system to call cabin crew was not working either so we could not get any assistance only when the crew we're walking the cabin Which was not very often So 10 hour flight in the middle of the day, not good at all with no entertainment

I have…

I traveled from JFK, New York, to IGi, New Delhi on Air India 102 nonstop on February 24, 2023. 00 for it. Imagine my chagrin when I found, on boarding the plane, that the seat did not recline. The cabin crew tried their best, but the seat was fixed and fastened.

They could not offer me any other aisle seat as all such seats were booked, so I had perforce to sit upright in my seat for a 15-hour flight. It was extremely uncomfortable and disagreeable. 00 back.

i Took a flight from Chicago to Delhi to HYD on Feb 28 th 2023 The seats are bad bending, food tray falling apart. I have to hold my food tray in hand TV screen not working . Service crew could.not do any thing. Toilets are poor. Toilet paper ran out. Staff and food was good. To travel 16 hours with this type of poorly maintained planes is tiring and no joy.

Return flight was also equally bad . same problems

I have booked a while ago another flight from ord to delhi and hyd on May 14 th 2023. Hope this time the plane is well maintained and new. I heard the similar complaints from many of my friends in Toledo, ohio

I wish you good luck and take care of these issues

To Whom It May Concern:

I am writing to make a complaint about my flight.

I was denied access to my pre booked seats on my return journey from Amritsar Punjab to Birmingham UK.

I had booked the same seats on my departure flight and paid an additional fee for them and there had been no problem but on my return journey I was told that because of my age I was unable to sit by the exit row seats. Now I understand the reason for this as it was explained to me but why then was I allowed to purchase these seats when the airline knew my age and also I was allowed to sit in the same seats on my departure flight. At the very least I would like a refund of the additional monies I have paid for my seat selection as this is not good communication on air indias part and if there was a problem with me…

Hi Hope you are doing well!

I am Dilpreet Mal. I booked a flight on 23/03/2023. I confirmed my seat to pay extra amount $59.90 on 22/03/2023. I got my e- boarding pass which shows my seat number is 30A. But, when I get my boarding pass at airport, they changed my seat number. Seriously it’s so disappointing and frustrating. I just want to know that, if you adjust seats according to your preferences, then what’s the use we paid extra money to reserve our seat.

Regarding AI 187 Delhi -Toronto Dt. 2023. Me and my wife was passenger on this flight. They served b fast after two hours of departure V late. Then after nine hours they served lunch. Nothing in between. My wife went to kitchen as she was not feeling well and requested one cup of tea.

The hostess started to prepair at the same time in-charge senior hostess asked her junior not to prepare it giving no reason and very rudely said we will serve lunch not tea. My wife again requested but in vain Every body was V much upset for her bad dealing.

Her name is RIABER ( senior in charge) we r NRI every year we go india by Airindia. But now we will have to think twice for the tickets to purchase. Pl enquire and report for my satisfaction. Regards From Gursewak sidhu Ranjit Sidhu

Dear Sir/Madam, I am writing this with immense disgust and pain because of the tepid response from the Air India Staff to my cause. I booked a ticket to travel on March 4th, 2023 to India. Although my return was scheduled a week after, on March 11th, 2023, given that my passport’s remaining validity was less than six months, AIR India staff informed me that I might not be allowed to board the plane unless my passport had more than six months of validity from the day of my travel.

My ticket was booked on flight AI 106 from Newark International Airport to Indira Gandhi International Airport, Booking Reference K37MBD, Ticket # 0982162495313. A few days after booking my ticket, I noticed that my US passport was to expire on July 28th, 2023.

Despite my best efforts, I could only expedite the…

Air India robbed our two confirmed Business class seats and resold to nother couple. disgusting and shameful

From Mumbai,my flight was AI 119 boarding time 23:25 on March 9 2023.

Meanwhile,I noticed armrest for most of the seat was fixed by attaching some kind of tape. After talking to the flight attendant,got another seat and the TV working without audio sound. thanks

This Airline is the worst airline in the universe. They are not capable of managing their flights. They are rescheduling their flight more often. They do not care about their customers whether there are disable senior citizen or people carrying their infants.

Staff is uninformative and rude. They keep their customers in dark. Never Ever in the world go with Air India flight.

First of all my flight was delayed 2 hours.

Secondly it has to Be the worst Service possible. The stewards on my flight here closed 4/6 of the bathrooms so they could sleep in them. Actually outrageous

Rude canbin crews

76500816. /. 3YA5IZ Services of crew members & ground staff is worst. TV monitor on our any seat was not working. During our return journey from VADODARA to AUSTIN Texas USA our flight AI127 from Delhi to Chicago was rescheduled so We we’re required to take new boarding pass.

For that we were moving Supervisor counter to ticketing counter. There was no proper service just sending one to another counters/ persons. At supervisor counter very bad experience of your staff Mr Shahrukh & Mr Prashant Kumar. At ticketing counter very bad experience of your staff Ms Samiksha & Mr Jagdish.

Just from one to another and back. It took 3 to 4 hours for getting it and we were required to run to board our flight. We were the last two passengers as they have announced to board immediately. But we were…

The entertainment system wasn't working on Ai 128 on 8th November 2022 and also on Ai129 flight from Mumbai to London Heathrow Airport on 13th of February 2023.

my complaint is that myself and my husband both paid extra money for seats next to one another, but the entertainment screen did not work through out the journey. The staff tried booting it but were unsuccessful.

Also on my return journey the same thing happened had to to travel without anything to watch. strange thing is that when there were announcements, when they showed the video of how to do your seatbelts, in case of emergency what to do etc that appeared on the screen without any problems.

Considering we paid over 900 pounds each for our tickets this is very bad on top of it paying for seats and the screen not working is ridiculous. we should get some refund.

Definitely not recommend anyone to travel on this airline.

I just wanted to upgrade class from economy to Business class. I was told that the current booking will be canceled before the upgrade is processed. I do not understand it, The upgrade is for class only for the existing reservation.

I spent one hour and even asked if the representative could consult someone else. But got the same answer that your exiting reservation will be cancelled and then email of upgrade will be sent to you for the payment. My concerned was if the email or link or credit card somehow did not work I will lose my existing reservation.

I will appreciate the resolution and I do need upgrade. Thanks.

Dear Airindia team, This is Regarding Booking reference #P6FSWU My flight from EWR to CCU was scheduled on January 25 at 11 AM (USA EST). To cancel my ticket and make it an open ticket, I called the airindia crew on January 24 at 6:30 AM (USA EST).

The representative informed me that she had left a note in the comments section to ensure that I would not be charged a penalty or a no-show fee. Unfortunately, each time I contacted today, customer support at Air India gave me a different response.

I was advised to pay $200 more as a fare differential, but when I called a second time, the subject abruptly changed to no show. I genuinely don't know what's going on, and I need your help to solve my problem.

I'm pretty puzzled as to why the airindia customer service representative is informing…

I would like to make serious complaint about AI302 left from Delhi on 7th February which supposed be arrived on 8th Feb Sydney time 8.10AM/

I been to airport and found out that flight got cancelled.

I called two times yesterday to Air India contact centre regarding flight landing – I was keep getting answer that flight arrived on 8th Feb morning. I said it cancelled then people answered that oh we are call centre and our system is not updated. I told them to go and check on Air india Flight Status and they said oh we don’t have this information etc. They didn’t even know that flight landed in Singapore due to technical issues.

They told me that they are arriving in afternoon 12.50PM 8th Feb. I was waiting from morning 8.10AM to 1PM but no flight arrived.

It’s 9th February today, I…

A very poor and pathetic air line. air India cancelled the flight but no information is given to us. We just got the message after reaching the airport. No alternative arrangements were done. Even customer care agents refused to reschedule the tickets. shameless airline

I booked 2 tickets from Chennai to Coimbatore on July 24th, 2022 to travel on Aug. 4th, 2022. As i realized it was booked for the wrong date I immediately (within 5min of booking) called Air India & cancelled the ticket & rebooked for Aug.5th with the Air India agent. I was told the amount i paid for the cancelled ticket will be refunded within 10-15days. But so far I haven't received refund in-spite of calling multiple times(8-10 times). Every time they tell me i will get it within the next 7 days. But until today 11/01/2023 i have not received my refund. I would appreciate if someone can help me get the refund. It is almost 6 months and still haven't received the refund.

Very unhappy with how Air India is dealing with refunds

Most hopeless customer service ever airline passenger can get from Air india staff, all customer service people either they are illiterate or not have knowledge about their job.