Air India

Harassment of my Kids by fellow passenger. Complaint has been taken by Heathrow Police. This has been raised six month back only to here investigation is going on . Worst Airline .

Cancelled ticked a few hours after booking without issues and it is now almost a month and they still have not refunded my money. Each agent I spoke to, been 5, provide a different t timeline as to how long it will take for the refund. In the interim I pick up costs for this whilst they gain interest!!

22. 23. The behaviour of crew was very good and appreciable. But the upkeep of aircraft was not up to the mark. Monitor screens were mostly nonfunctional. Tea tables in bad shape. Seats not good.

I wish I could give it negative 5 stars. They lost my baggage. Asked me to file lost baggage form. I did all that. It has been two days witout any response. Now, the form has two numbers to contact the baggage department. Both are wrong. I called customer service. Pleaded to give me the contact number for baggage department. She kept insisting that she was not able to give the number as if it was a secret.

Worst customer service. Never fly this airline. Food was horrible. I am a proud Indian. I don't complain about India. But this is plain incompetence and bad attitude. I thought TATA was going to make this better. It is like dealing with government.

Worst airline with the worst staff. Canceled my tickets in the month of august. Still haven’t got my refund back. On top of it their employees lied to me that the amount was refunded on 30 th September and asked me to claim the amount from the bank.

When they never refunded the amount. Their employees beat around the bushes and don’t give a clear answer. Highly doubt the ethics of the airlines and their staff. It’s 13th of December and almost 6 months from I cancelled my tickets.

No one replies to the email as well. They are cheater and liers. Still haven’t got my refund back. This was the first and the last time I trusted air india. Would never book my tickets with air india again.

Air india has no customer services what so ever. They damaged 3 of my suitcases 3 years ago and to this date i have been sent round and round abd no one is helping. I have emailed numerous times tried calling all numbers.

Sent them all the proff and they wont even give me correct telephone number or email to say they looking into it. Please can someone help

Travelled from Delhi to London . My Tv screen wasn’t working as it was not working for most people . They complained to the cabin crew which didn’t responded Obvsly they know it doesn’t work and my screen had no buttons (check pics).

Bathroom was too poor in condition and this is just after takeoff . no pillow or blanket was given . Few people got it because they asked the crew again and again too which later the crew starting ignoring .

No point in pressing the bell button -No one comes to your seat . Only good thing was I reached my destination. That’s all . Never flying again with air India . Check pics I am attaching .

I flew AI 186 from YVR - DEL on Oct 03. It was a pathetic aircraft, the food served even my dogs will not eat, the bathrooms were worse than slums, nobody bothered to clean them. my horrifying flying experience.

Then on Nov 29 flew AI 185 DEL - YVR the same experience. I was on seat 19D no remote for entertainment system, no water service and rest all as above. It was like riding on Punjab Roadways. Why did TATA Sons have to acquire this airline?

Well if you did then put into service those aircraft that are air worthy. This will bring a bad name and negative image about AirIndia. I will be writing an article for Hindustan Times, Calgary Herald, Punjabi Darshan and TOI .

I will also not recommend this airline to family and friends.

THE AIRLINE IS QUICK TO CHARGE FOR EXCESS BAGGAGE, EVEN IF IT IS MARGINAL EXCESS. BUT THERE IS NO COMMITTMENT TO ENSURE ENTERTAINMENT SYSTEMS FUNCTIONING ON INTERNATIONAL FLIGHTS . FLIGHT 174 AND 183 , ON 21ST SEPTEMBER 2022 AND 22ND NOVEMBER 2022 RESPECTIVELY.

----- ON A ,16 HOUR NON STOP FLIGHT .

Didn’t let me check in 45 mins before. When I try to buy another ticket came to know they sold my old ticket to someone

I am travelling from AI 301 from Australia to Delhi … the staff ladies who are sitting on boarding counters are really have attitude problem as they are Australian citizen there behaviour towards Indian are really wrong .. they provide seats to any 1 as per there wildlings

Kindly take action against them

Worst Experience Ever. 5 hr from boarding to take off. Imagine 300+ people stuffed in without AC, it was hell. Flight was late, dated, not clean, broken seats, bad entertainment, broken arm rest. Toilets were not clean. Food was pathetic, Yogurt was sour / spoilt.

It was like flying in HELL. I even doubted if this piece of crap will fly. Never ever flying in Air India - never ever wasting my money with AI Tried whole lot of airlines , this is the worst btw..

I was forced to take AI due to an emergency

Hello, I traveled to Amritsar on 18th of September 2022 and returned on 9th of October 2022. I used Air India so many times , but this time was my worst experience. I won’t feed my dog the food they served In economy class.

My hero Sir Rattan Tata ji please do something about it . I had very bad experience.

hi good morning , Regarding the email attached to this my refunded amount should be credited within 15-21 days (Ticket details 0982134471866/68)that means maximum on 28/05/2022.But the amount is still not yet credited to my account or I didn't have any of the reference regarding the same.What should I do further for this irresponsible act?who the concern person that I can contact for the same.Can you even give me any of the further details regarding this?

How many years more should I wait for the refund amount?feeling pithy on your very very poor services. Hoping a reply.

Thank you binto

I am really upset about the experience with Air India.I cancelled my ticket in july before the departure and requested a refund.I did not get refund yet and i tried to call many times and each time I call they always give 20 days and they have no other answer.I would not recommend Air India to anyone as there customer service is very poor and they don't listen to you.Air India customer service is very poor and have no knowledge.

Seat selection is a horrible experience. Apparently only airport has power to help us select front seats with extra leg room. When we try to call the airport no one picks the call.

Booking no-73683220 air india. com. Newark NJ USA, we had very bad experience with air India counter manger in airport. She refused to us fly and put on us extra penalty. 300 dollars each ticket. She was very very rude.

She closed counter before 20 minutes. Only because we didn’t know we have to fill out Air suvidh form. We was there 2 and half hour there. They didn’t tell us counter will be closed. We was trying to fill out air suvidha form by our phone.

Actually they should provide computer to passengers to fill out documents and download from pdf file. We are not getting pdf file from phone. Even next day when we travel from jfk New York . No body ask air suvidha in india.

And the manager gave us hard time. If I get refund money back, good otherwise I am thinking to see Attorney…

My wife was traveling back to UK from Goa on 23 /08/22 flight AI145 with my elder son 6yrs and my infant. I am a Portuguese passport holder and so is my infant . My wife and my elder son has Indian passport.

At the Goa airport my infant was not allowed to do the checking because he did not have the copy of EU presettled status. As far as I know portugal passport holder can enter UK without visa.

Secondly my infant was issued a letter from UK home office that he is granted the EU settled status. This letter copy was shown at the checkin time . Inspite of that the lady verbally abused my wife in a suspicious behavior .

No efforts were shown to resolve this problem or to check with concerned authorities . My wife had to go through lot of stress and sign responsibility letters only after which…

I'm Sri Lakshmi Injam. I'd booked an international flight from Hyderabad to New Jersey on December 22nd, 2021 but I canceled my reservation and requested a refund. Despite multiple phone calls, follow up Emails and many written feedback forms I haven't gotten my refund yet. They keep saying that my money has been refunded but I haven't received any money. I've even asked them to share transaction details multiple times but they are not sharing any transaction details and they always ask me to call again. This has been going on for 8 months.

I would like to know what's your problem in refunding my money. I need them to take immediate action on this issue and either share refund transaction details or refund my money without any delays

Ticket number: 0982137170846

Feedback Reference…

I am supposed to travel from Delhi to Vijayawada on the 2nd July. I searched for 2nd July but while making reservation it reserved the ticket for 1st July. I can still show that bug on Air INDIA website. I cancelled the reservation immediately with in half an hour.

the fare was charged on my HDFC account for an amount of 44 thousand. I received an email for my reservation and it has PNR M7S5NR. I did not receive my e ticket number for which I am not sure why I did not receive it.

I made the second reservation for July 2nd and I travelled which is all set. My bank was charged twice and I am asking for a refund for my cancellation and they ask for e ticket number. they asked me to fill the feedback form which is a big joke.

filled it several times and they could not locate my cancelled…

I and my wife travelled first class from New Delhi to San Francisco on 11 th June by AI 183 . The cabin crew were caring and nice but the quality of inflight offerings for first class passengers was pathetic . No hot towels were provided during departure / arrival . Meals were inadequate in variety and no menu cards were available . In flight entertainment variety was dismal and toilet kit did not have a shaving kit too . We patronise Air India but even business class of other airlines is better than Air India first class . On landing priority baggage came much later then other luggage . Kindly upgrade your service standards and quality of offerings .

Nimish Shah

10x Bad customer service experience.

It was a worst decision dealing with N India company thinking it might got better but I didn't know that there is still a big lack in training. Mr Tata...please hire some supporting candidates for the job.

2 business class return tickets from Toronto to Delhi which we bought due to family health issues.

Respected Sir/Madam On May 17, 2022 on my way to San Francisco from New Delhi, I was asked to present COVID-19 negative test report to board the flight. But according to the notification Vide Ministry of Civil Aviation Order Dated 10-05-2022, Review of COVID-19 guidelines for Domestic & International flight operations- reg.

Signed by Usha Padhee wo Joint Secretary to Govt of India dated 10-05-2022 COVID –19 test report is not required and only masks were mandatory. I was told that by the staff that if by 3:00 am I don't show the negative report I will not be allowed to board the flight 173 departure 0400 on 17 May 22.

Plus I was charged Rs10070 for one of my bags being 1and half kg more than required. I could have adjusted my things in another bag which was less if I had not to go through…

IInsensitive and rude attendant provided by AIR INDIA and damage to the personal wheelchair of a spine injury passenger by AIR INDIA

My wife has a major spine injury due to which her mobility on her own is very limited and she has to use a wheelchair for her daily movement. She had travelled from New Delhi to London Heathrow on 30th May 2022 by AIR INDIA flight AI 111 where she had to suffer major mental and physical problems due to the insensitivity of AIR INDIA towards a limited mobility passenger.

The details of my wife’s flight are as under:-

Name-----Surinderjit Kaur PNR-------5OKNG3 Ticket number----0983905858517/1/1 E Ticket Booking ID----- EMT99523928 Delhi to London | Mon, 30May2022 Air India AI111 DEL 14:00 Mon 30 May 2022 Terminal 3 09h 30m Economy LHR 19:00 Mon 30 May 2022…

Travelling from Delhi to London by AI113 on 21-05-2022, screens were not functioning. Every time the attendant will say we are fixing but we reached London without fixing. Further, front basket was tattered. Hope I will not face in return.

I was traveling by Air India FLIGHT AI 183 from New Delhi to SFO on 5th of May 2022 in business class seat no 12H with my wife. At the time of check in I was informed that the TV on my seat was non functional and given the option of changing the seat which I refused as I wanted to be with my wife both senior citizen around 80 tears of age.

This was the first deficiency in service faced by me. After take off during flight , I wanted to to stretch my seat to relax but the seat failed to expand full length with the result my legs kept hanging without support.

Again I was offered alternative seat. After all I did not pay club class fare to travel in a situation worst than available in economy class. I am very proud of TATA management being a product of TATA Institute (IISc) but this sort of…

I travelled on 30th april from Delhi to chicago by AI 127and I haven’t receive my luggage till now. Airline is not responding to my email and call. Need help ASAP.

From Narendra Garg 325 Fountayne Lane Lawrenceville, NJ-08648

To The General Manager Customer Services Air India Limited Main Booking Office, 2nd floor Safdarjung Airport, New Delhi 110003

Dear Sir/Madam, This is in regards regards to the complaint, i would like to file about the bad experience, I had while traveling from Newark EWR to International Airport Delhi with my wife and son on April 9 to April 23 on AI 106 and AI 105

The Front seat was completely broken where the wife was sitting in the business calls. She had to take care while getting up from the chair While coming back, I was allotted the seat 9F in the business class. the water was dripping on my head from roof of the plane I would like to know about the food quality control. The lunch being served in the flight could not…

Hi, Complaint about someone from scanner who open my purse steal my jewelry in a plastics box from my purse , i was in wheel chare not able to walk has facture in my knee date was April 13TH 2022 time was around 2or 2:30am in Indira Gandhi Intl (DEL flight AI127. i have some picture from that box jewelry not all but this Ridicules please do what ever you can do i need my jewelry back .

if you need more information i will provided to you . ******* how you can do that to the old people who's in wheel chair and taking that advantage to stealing their money and jewelry ******** when I came home check my purse everything open missing lots off stuff .

There were two instances that happened when I booked tickets from the Air India website. 1. AIR India ticket booked for last year, below are case numbers which no one really worked on and didn't refund: First case-07464454 Second case-08253913. 2. This is the second time when I made another mistake of booking tickets using the direct AIR India site and canceled my ticket by calling customer care, the weird thing is AIR India never provide and receipt of acknowledgment of cancellation of the ticket, and strange is they don't even allow to cancel on the portal, the only way to cancel is on the call with customer care which is pathetic.

Current case number: 14699214. Date of ticket: 02 March 2022. Ticket number:0982137866801 PNR: Z2XS7 Date of booking: 08 Feb 2022

Last year I lost 1Lakh+ (I…

THE CUSTOMER SERVICE IN GOA IS VERY BAD. I AND MY FAMILY WERE HARASSED BY THE MANAGER AND THE BOARDING STAFF. WE WERE STRESSED OUT FOR MANY DAYS. AND WE HAD TO PAY AN EXTRA AMOUNT OF MONEY FOR RESCHEDULING THE TICKET.

MOST HARASSING WAS, THEY TRIED TO HIT ME. I WAS VERY DISTURBED. I WANT YOULL TO TAKE ACTION ON THIS STAFF. I AM HAVING A VIDEO AND SOME PICS OF HOW THEY TRIED TO HIT ME.

I purchased a round-trip flight ticket on Air India for travel from San Franciso to Delhi for $2930. I requested for a return date change [free due to covid] to March 30 from the original date April 9. The agent changed it to 03/18/21 [almost the same date of me calling].

I received the ticket so late for me to realize they changed it to 03/18 instead of 03/30. I called them several times but no response because it is not possible to fly immediately. Just a few hours before the flight time, air india changed it back to the requested date of 03/30.

75 for change within 24 hours and no-show fees. Though I contacted them multiple times, no response. I disputed with the bank [bank of america], they are not able to help either as they…

To whosoever might read this and will IGNORE it…..

This morning at 6 am EST(USA) I called the Air India customer service number at 1888 634 1407 and after holding for about 20 minutes got connected to a person to make a booking for my return ticket from JFK to Cochin for the 20th of March in Business class. After holding for 57 minutes for a response I got disconnected.

I tried again and this time after 15 minutes I speak to RADHIKA and tell her what happened and give her my US number and she assures me that if I get disconnected she will call me back. another 20 minutes go by and it gets disconnected while on hold and no call back.

Try once again and this time the process gets repeated by TANUSHREE and the same thing happens even after i have told her the whole story nd made her repeat…

I have booked Air India ticket with PNR JFDRM paid amount amount online for seat assignment but still seat is not assigned nor refund has received, so called customer care where five of the times I received indifferent reasons and still seats are not assigned, The worst service is provided by air India

I'd like to give 0 star but no options found. I have been on the customer care phone call for more than 7 hours in my last 5 calls and my issue has Not been resolved yet.

Issue & Situation : 1 . I have booked a ticket in Economy class and I want to upgrade the full journey to Business class. 2. Whenever I call Air India, I am put on hold for more than 1 hours each time. 3. Air India Customer support asking me to reach out to Expedia. 4. Expedia Customer support saying that they don't have authority to change or upgrade the tickets. Air India has to give Expedia authority first. 5. As a customer I really don't know what to do. It is a very frustrating experience for me. It is a very simple request to upgrade my tickets.

Please reach out to me for any more information. But I am hoping the…

I am trying to do online checking but i am facing an error. Untill i check in i couldn't able to fill the air suvidha form. When i called customers service they are saying there are no free seats avialable.

Thats the reason why i am facing error. They are trying to make more money by selling the seats by blocking the checkin. Its not fair. They hang up the call when i am talking to them.

My Wife Pooja Mishra and Daughter was travelling to Varansi from Narita through AirIndia connecting flight, during travel from Delhi to Varansi , fligh attendant was not offer food to them , even Pooja ask about food , but they did't consider this request , Even meal was book till Varansi travel. my daughter crying hole trip for food , who will be responsible for this .

FOR PASSENGERS: TICKET STATUS: MISHRA/AVANYA MISS TICKETED 2127646151 AI MISHRA/POOJA MRS TICKETED 2127646152 AI

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FRI 12NOV 21 AIR INDIA LIMITED DBA AIR INDI 307 G AIRCRAFT-788 / NONSTOP / UNKNOWN DEPART: NARITA-TOKYO, JAPAN 1145 TERMINAL: 2 ARRIVE: DELHI, INDIA 1800 TERMINAL: 3 *** CONFIRMED *** SPECIAL SERVICE: 1 NO SMOKING SEAT SEATS: 25A 1 NO…

Ticket Number : Ticket 0982134597912 &0982134597913 Flight number : AI 108 Flight Date : 04-08-2021 Sector booked/travelled : Chicago to Hyderabad , ticket is cancelled ----------------------- Travel plan cancelled because of Covid concerns. Air India agreed to return money after deducting penalty , dated June 7, 2021. Ref no : 10097658.

Told the money would be credited to my credit card in 21 days. Not credited and tried to call several times , put you on hold for over 1 hour and at times it gets disconnected after holding for long time.

" But never heard it. Talked to one of the supervisor on July 19th and she told me that my money would be credited by July 26th. RefNO: 10892843. Never happened. Reference no: 10097658. 10892843. IT IS OVER 110 DAYS AND NEVER GETS ANSWER.

SICK AND…

I Booked flights on Air India on 21st September 2021 @ 14:11:28 and went on to book the tickets but on check out after including all the bank details, the website hung and everything got cancelled. I did not receive any email from Air India for a ticket. I called them and they confirmed that they had not booked the ticket and the PNR got cancelled automatically and no money had been deducted. However on 23rd September I checked my account and realized that i had been deducted an amount of INR 400304.18 equivalent to £3951.28. I called them immediately very hysteric as they had taken my amount without providing a service or a ticket. THIS IS A CLEAR CASE OF FRAUD AND STEALING.

When called they put me on hold for nearly 4 hours and i had to call in at least 3 times to speak to someone about…

I dont have option 0 for rating. When i called customer care number they told my queue position as 8. But it queue position got increased and my position went till 50+ and wait time as well.

This is being repeated for last one month. I was trying to cancel my ticket nearly 45 days prior to travel and now i have only 4 days for my still struggling to cancel ticket. This is **********.

Not sure whether they really have representative or only the computerized voice.

I recently traveled back from India to USA and had poor experience at Baroda Airport. We noticed while coming from USA to India they didn't provide blanket so while coming back to USA I had small kid so had to carry blanket for him. At Baroda airport, they asked me to weigh things in my hand including blanket and purse and even small bag in my son's hand with books and they were forcing to remove things even like important books of my son. I had to carry blanket as you don't provide but they were so rude in taking things out. I have never seen anyone weighing purse as well this was pathetic.

Another thing they gave me and my son entirely separate seat which was not acceptable. I had to request people inside the international flight to switch seats so that we both can sit together. Had…

Dear Team at Air India, I wanted to share a very disappointing experience that I had flying Air India – AI 101 from Delhi – Newark (EWR) leg on July 18th, 2021. Taking this trip during Covid times was not an easy decision, however I was eager to see my family, hence decided to take the trip anyways and I chose to fly business class on my country’s national carrier Air India. I had flown into India via United UA 801 business on July 11th 2021. It was a great contrast in service.

I had several incidents throughout my flight last week that were quiet shocking & unbelievable from an airline that I so highly regarded over the years. I am outlining in detail the various incidents I had throughout my flight and sincerely hope that somebody from Air India will take the time out to read this email…

Due to technical issues, the flight was brought back to JFK AI-102 on July 21st. We were provided a room in the Raddison hotel and told us to wait. The next day rude Hotel people locked our room and told us to get out of the hotel or they will charge for the room as Air India will not pay for it.

AI and Raddison left us halfway. Engine breakdown is not our fault. Air India should provide us the flight for the next day or provide us a hotel room until they provide us the flight. Nobody from India is able to provide any update or is able to talk with us.

I have to spend night on street with my family due to Air India and Raddison.

Dear Sir/Madam,

Greetings!!

This is to inform you that I have booked a ticket (No. 098-2132965063) from Delhi to Nagpur on 2 April 2020 and flight was AI 641

During COVID-19 all flights were cancelled and Air India was ready to adjust this ticket in future.

Few days back I called Air India customer care and requested to issue a new ticket from Nagpur to Delhi on 20th july 2020 then they said we are arranging a call back to you from the concerned person.After few minutes they call back to me and said we are sending your ticket with in 15 minutes and till the time I have did not receive any ticket. They also said that we can issue a ticket from your departure place(Delhi) to anywhere in india.I said no problem,kindly issue a ticket from Delhi to Dharamshala.They agree and ready to send…

Dear Sir/Madam,

I Mahammad Reyaz with Family Members of 5 passengers travelled from Jeddah to Mumbai to Bangalore on 04.01.2020 from Jeddah flight number AI932 AND AI603 FROM MUMBAI ON 05.01.2020, Dropped my luggage of 14 No's in Mumbai Air India Counter to pick said luggage in Bangalore; however on same flight I didn't receive all luggage's what I dropped in Mumbai, Airport Official provided 6 no's of alternatives in Airport and advised to fill the form for remaining luggage with assurance of home delivery.

Further today at 11 A.M received a call from Airport representative that, I need to collect luggage from respective concern destination which was very far away of 30 plus KM from my residential address to respective concern communication address ; however based on long conversation…

Sorry for delay in writing, due to bad weather and family illness. I Chandramohan Pawa & my wife Mrs Simmi Pawa travelled to Delhi from Heathrow Airport London on 20th Nov. 2019 by Air India Flight AI112 Ticket No. 0983658274371-372 at 21.30pm. We returned back to Heathrow London on 7th Dec.2019 by Flight AI111 .. We confirmed our paid Seat in advance on 27th July 2019 Trip Confirmation Y9LY8 on both the occasions.

Chandramohan Pawa 20th Nov.2019 Seat 14C (AI112) 0988202763211 paid by Visa ending 8067 £9.00 GBP " " 07th Dec. 2019 Seat 14C (AI111) 0988202763211 paid by Visa ending 8067 £10.50 GBP Mrs Simmi Pawa 20th Nov. 2019 Seat 12C (AI112) 0988202763212 paid by Visa ending 8067 £9.00 GBP " " 07Th Dec.2019 Seat 12C (AI111) 0988202763212 paid by Visa ending 8067 £10.50 GBP

Unfortunately…

30pm. 20pm. 20pm. We left Delhi close to 9pm, which made us missed our connection to Toronto from Mumbai at 11:55pm. Later we found out that Air India did that on purpose to combine all their flights, as they were not able to fill their flights. None of the staff…

Travelling with husband from Frankfurt to Mumbai via Air India. As we couldn’t select seats online we called the customer care centre and we were told that they would hold a middle and aisle seat for us. Called and verified multiple times.

Yet in Frankfurt no seats had been retained for us. My husband and I landed with 2 different middle seats on a 7 hour flight. Horrible experience! They do not seem to have any accountability and the customer care centre has hired a bunch of jackasses .

I travelled on flight AI-509 on 2-Nov-2019 from Chennai to Kochi. Barely an hour before the flight, i was informed that flight was delayed by 5 hours!!. I had already checked out of the hotel to get to the airport.

Please inform the passengers a bit early if the flight is going to have a long delay. No refreshments, arrangements were offered by the staff. The new time was supposed to be 1:30 pm which got further delayed to 2:10 pm.

And they started boarding at 2:15pm. In short, I reached Kochi at around 4:30pm when I was supposed to reach by 9 am. This is major lapse from your service by not giving the passengers a headsup about the delay or offering some arrangement to wait at a lounge or provide refreshments.

Not only that, we were not provided any lunch or even water in the airline. I…

i booked a return flight, and my return Sector LKO to DEL, was preponed by 5 hours due to which i missed the flight, i asked them to change my flight to other day, as due to the flight time change i changed my plans, they denied to change the flight saying 3 days have passed to your flight was gone,

I have never heard this in any Airline business ever, when there is a flight time change, the Airline is suppose to give us a date change, FOC,

i had to eventually book the same flight after few days at a higher cost, and go through pains, of calling them several times, one of their executive said they had technical issues they cant find my booking, the other asked me to go to office, then they gave another number to call, basically they had no clue, what to do, my PNR was not active on their…