Air India

I have cancelled a flight from Bangalore to London and return. in. The flight was October 12th 2019. I have had no reply at all from them after 5 days.

However on 'my bookings' online they have cancelled the booking. Do you know when I will get a reply or a refund from them. Not at all happy with their service. I have been waiting 30 mins for them just to answer a phone call in the uk Thanks Alan Viney

Reservation # YRDF7, complain #WB-IDEL180219008, WB-IDEL290119003, WB-IBDQ260119002 To Whom It May Concern: I am writing to you today to express my extreme dissatisfaction and frustration over an absolutely unexcusable travel experience on your airline. I was scheduled to travel back to Houston, TX from India on January 22nd.

The flight from Vadodara to Delhi arrived 2 hours late resulting in a missed connection for the flight from Delhi to Paris via Air France. Upon arrival, I spoke with the Air India agent at the Delhi airport and they issued a certificate of delay and advised me to contact the Air France agent.

Air France advised that this is an issue for Air India since it was their flight that was late and that it is Air India’s responsibility to make arrangements for rebooking…

2019, from Delhi to Dulles Washington,On seat no. 22E, Female Airhostesses working in economy class were very rude and had very pethetic and hostile attitude, on repeated request they gave me 30ml of whiskey and on asking for repeat drink refused to gave and

told me that they will not give as I will be drunk and disturb tot her passengers. Then one of them was sitting in corner and I asked her r u sick she told me no but feeling sleepy due to over work.

In 12 hrs gave me only 4 -30ml drinks that too on intervention by flight manager. Aafter few hrs I asked fro juice they refused as preparing for meal distribution and go and ask fight manager only. They just treat passengers like beggars only.

m. and arrive at Delhi at 0800 hrs. I had a confirmed flight form Delhi to Lucknow at 1200 hrs. On reaching Chandigarh Airport at 0500 hrs we were told that flight is cancelled. No messages were sent and message for cancellation was received at 1200 hrs.

No body was there to attend customers and after one hour manager came and proposed to us that we can avail taxi service provided by Air India and ensured that we will reach in time to catch Lucknow flight. We availed the service but the driver was not at all versed with Delhi and we missed the flight due to Air India..

The next flight of Go Air was at 1655 and we had no option but to take it. 6500 / as penalty due to sole fault of Air India. Now I request Air India to refund me Rs 6500/ for which I have a rightful claim as Air India has…

m. and arrive at Delhi at 0800 hrs. I had a confirmed flight form Delhi to Lucknow at 1200 hrs. On reaching Chandigarh Airport at 0500 hrs we were told that flight is cancelled. No messages were sent and message for cancellation was received at 1200 hrs.

No body was there to attend customers and after one hour manager came and proposed to us that we can avail taxi service provided by Air India and ensured that we will reach in time to catch Lucknow flight. We availed the service but the driver was not at all versed with Delhi and we missed the flight due to Air India..

The next flight of Go Air was at 1655 and we had no option but to take it. 6500 / as penalty due to sole fault of Air India. Now I request Air India to refund me Rs 6500/ for which I have a rightful claim as Air India has…

Dear Sir,

i was having flight with Air india on 6th july 2019 at 2:15 to Milan but when i reached at 12:30 i got to know that the flight has been rescheduled and preporn at 12:47 but haven't got notified about which caused me remarkable loss, firstly i travelled from punjab to delhi airport bearing fare cost of 15000rs after that taxi fare for going punjab again from delhi, another i was about to join my job on 8th of july which now i am unable to do which will cost me to lose my job and i have also paid 100 euros for taxi in Milan. i have lost my 1 week salary also. i requested the employees of airport to give me flight for the same day or the next day but they said that they are unable to provide me the flight for the day. i want you to provide me the loss i beared and also the…

Plz refer the complaint file no- DELAI23728/01JULY19/0144GMT for bag misplaced by Air india negligence, the bag have very important items and books of our kids which is required from this monday( 8th July 2019) anyhow otherwise we have to re-purchase all books with the cost approx 10k( ten Thousand) for our two kids . till now we didn't get any information / updation about bag searching so we worry for this negligence from Air India .

even we called that mentioned number but not picked up which is increasing our tension . so we want now from your side to connect / call us immediately for updation regarding bag missing, we cant loose the study our kids due to air India negligence so

according we have to make plan and inform our kids schools to provide books again with approx cost 10k, hope…

I will be travelling from New Delhi To Chicago on May 1st with my wife. I got an email from Air India that this flight will be going via Vienna. I don't understand this message. This is a direct flight , where did Vienna come ? This is very confusing for me? Please explain me , what's going on?

Anil Gupta

Me and my wife fly to India from USA every year. We have generally been faithful to Air India and end up paying about 500 dollars more than I would pay if I took, Lufthansa, Air Canada, Etihad , Turkish Airline etc only because Air India is the only airline non-stop from Chicago to Delhi and onwards to Mumbai.

I understand the dispute between India and Pakistan and hence they have to take a detour for refueling and crew change, the communications from Air India staff is zero inspite of giving them the e-mail address, phone #s ( USA # and India # ) NO COMMUNICATION. I was leaving Chicago on the 9th of March, that flight was cancelled.

30 AM when the counter opens to get endorsed to alternate airline to make my onward trip. 20 AM. 30 AM. 20 AM. I have always been a Business class passenger…

I have complaint against crew members. I was coming from India At airport for Baggage They ask for money.

Also I had little over weight so I was taking out some items, But they did not let me Take out items what I want to take out but what they wants they made me to take out. After that one of crew member took item and other person was telling him keep some item for me.

he took my husband one side and camera can not see he took Rs 500. when I was flying from del to ord chicago flight number AI 127 flight was full crew members put the sign on washroom is default, but washroom was working, Only staff member was using that washroom, when people ask they said that doesn't work.

There are so many old people waiting to go washroom for two hours. then one of crewmember guy he came out from the…

very very bed experience for phone call not proper answer how is people work there employee is make money but do not make work proper very bed experience air india other air lines give me a answer to me by my email

Anil & Sarla Desai 4114 Maurice Way Stafford, TX. 77477 281-499-7253 Reservation # YRDF7, complain #WB-IBDQ260119002 To Whom It May Concern: I am writing to you today to express my extreme dissatisfaction and frustration over an absolutely unexcusable travel experience on your airline.

I was scheduled to travel back to Houston, TX from India on January 22nd. The flight from Vadodara to Delhi arrived 2 hours late resulting in a missed connection for the flight from Delhi to Paris via Air France. Upon arrival, I spoke with the Air India agent at the Delhi airport and they issued a certificate of delay and advised me to contact the Air France agent.

Air France advised that this is an issue for Air India since it was their flight that was late and that it is Air India’s responsibility to…

I have traveled from Chicago to Delhi on Friday 01 Feb 2019 and from Delhi to Chicago on Thursday 07 Feb 2019. For both the sectors, I have applied for OPTION-TOWN to upgrade to Business class.

However, due to non-availability, I could not be upgraded in either sector and both sector I traveled on economy class. I was told that automatically the money will be refunded back to my credit card. Nothing has happened yet. I called Air India in 1800 number but no result.

I am frustrated for not getting the refund yet but the attitude of the staff. I was to hold the line for 40 minutes and now I have been shunted to one person t another. Let it process take time but I should be told about it.

Kindly look into the matter and inform me. The details of payment made online with my credit card: 1.…

Anil & Sarla Desai 4114 Maurice Way Stafford, TX. 77477 281-499-7253 Reservation # YRDF7, complain #WB-IBDQ260119002 To Whom It May Concern: I am writing to you today to express my extreme dissatisfaction and frustration over an absolutely unexcusable travel experience on your airline.

I was scheduled to travel back to Houston, TX from India on January 22nd. The flight from Vadodara to Delhi arrived 2 hours late resulting in a missed connection for the flight from Delhi to Paris via Air France. Upon arrival, I spoke with the Air India agent at the Delhi airport and they issued a certificate of delay and advised me to contact the Air France agent.

Air France advised that this is an issue for Air India since it was their flight that was late and that it is Air India’s responsibility to…

I often travel from India to USA in air India. ( Etk 0167164064013C4) I was not happy with air India services at airport. I was traveling with my wife and grand daughter. My grand daughter is 2 year old so I have to carry a dipper bag in which I carry food and all other kids products.

Even though I pay full amount ticket for my grand daughter, the air port stuff did not allowed me to carry an dipper bag for my grand daughter. They were asking for more money to carry the dipper bag and when I refused to pay extra they were rude to me and my family.

They also took our two handbags out, which were already tagged and ready to go directly to Mumbai airport. They were asking $100 for dipper bag saying that dipper bag cost extra. I had same amount of bags when I travelled from USA to India, I…

I often travel from India to USA in air India. ( Etk 0167164064013C4) I was not happy with air India services at airport. I was traveling with my wife and grand daughter. My grand daughter is 2 year old so I have to carry a dipper bag in which I carry food and all other kids products.

Even though I pay full amount ticket for my grand daughter, the air port stuff did not allowed me to carry an dipper bag for my grand daughter. They were asking for more money to carry the dipper bag and when I refused to pay extra they were rude to me and my family.

They also took our two handbags out, which were already tagged and ready to go directly to Mumbai airport. They were asking $100 for dipper bag saying that dipper bag cost extra. I had same amount of bags when I travelled from USA to India, I…

I have now emailed several times regsrding my mum's experience with Air India. (Kulwant Kaur)

I find this unexpectable for a company to take this long to get back to me regarding a poor servcie.

I wait ot for someone to get back to me Asap.

Thank you

Bal Rathore

Good afternoon,

i have emailed regarding a complaint i have had no response from yourselfs.

I am waiting for someone to contact me please.

Kind Regards

Bal Rathore

Good afternoon,

i emailed a comolaint regarding my mum Kulwant Kaur last week.

I am still waiting to hear back from your self.

Kind Regards

Blavinder Rathore

ON NOVEMBER 9TH 2018 MY AND BROTHER BOARDED A AIR INDIA FLIGHT FORM DELHI (FLIGHT NO A10111) MY ELDRELY MUM (75 YEARS OLS) SUFFERS WITH SLEEP APNEA AND USES A C PAT MCAHINE, SHE HAD THE LETTER FORM THE HOSPITAL CONSULANT FOR THIS MACHINE TO BE BOUGHT ON BOARD. SO THE STAFF WERE AWARE SHE MUGHT NEED TO USE THIS MACHINE.

WHEN ON BOARD AND FLIGHT HAD DEPARTED MY MUN NEDEED TO USE THIS MACHINE HAS SHE STARTED TO EXPERIENCE SOME BREATHING DIFFICULTIES. SHE WAS INFORMED BY STAFF THERE WAS NO SOCKET TO PLU THE M,ACHINE IN. WHEN SHE BOARDED THE FLIGHT SHE WAS NIOT MADE AWARE OF THIS.

SHE USED A AIR INDIA FLIGHT COMING INTO INDIA ON THE 22ND OCTOBER BUT EXPEREIENCED NO PROBLMES USING HER C PAT MACHINE. AT THIS POINT MY MUM GOT VERY ANXIOUS AND VERY UNSETLLED DURING THE WHOLE FLIGHT WITH ALOT OF…

Non-availability of front row seat (premium economy) for a senior citizen despite paying extra charges. My mother, a senior citizen (73 years) was to travel from New Delhi to Chicago on Aug. 2, 2018 by AI 127. Owing to her old age and frequent cramps that she experiences in her calf muscles, we tried to ensure that she gets sufficient leg-room to stretch her legs by reserving a first row aisle seat (17 H) for her, for which we were charged an extra amount.

This reservation of the special seat was done on July 13. To our horror, she was not given the reserved seat during the flight and had to be seated in discomfort for 15 hours. Despite her repeatedly requesting the staff and telling them that we had paid for the seat, she was not entertained.

As if it was not enough, the staff did not…

I informed the air hostess that TV Screen needed rebooting. My Grievance is that When i paid the full amount for my journey i expected the full service. I have uploaded the pics as a proof for you to investigate and revert back to me to explain why was i not provided with the full service i paid for????

Very Unhappy Customer Harjit Singh Bhatia

Air India Ticket No. 20 hrs fligt No. 15 Hrs. At the same time I have another Air India Flight No. 30 Hrs on 20th Feb'18. I couldn't catch my AI 504 fligh if a travelled AI 9838 which is delayed and I spoke to their customer care no.

18001801407 and asked them for next step or to cancell my AI 9838 flight but they said on line booking is not cancel for their internal reason. I skip the AI 9838 flight and went Delhi by hiring a Taxi car which I paid them Rs.

3500/- After reaching at Delhi AI counter they said I have to pay an additional charges of Rs. 2625/- for skiping the LUD-DEL flight which is not because of my fault. Therefore, Please help me to get my lost Rs. 8625/- ( Rs.

2500/- flight chargeds from LUD - DEL + Rs. 3500/- Taxi charges from Ludhiana to Delhi + Rs. 2625/- additional…

To whom this may concern

On the 11 April flying back to UK I completed a feedback form regarding my complaint and I was advised that I would hear something. It has been sometime now and I am wondering how your complaints or customer care department works.

Firstly, I would like to address that I was travelling back with my aged disabled parents that were sitting in row 36 window side. When the food was being served they were not given a choice of availability and was only given vegetarian dish. (my father did ask for a non vegetarian dish).

I was sitting with my son in row 30 window seat and I was given the option of non vegetable and vegetarian so both me and my son had non vegetarian.

That is very judgemental and decimation. I did not expect is kind of behaviour.

Second complaint was…

We were supposed to depart from Bhopal-Delhi at 9:50 PM on Aug 9th but the plane didn't leave till 11 PM from Bhopal and for some reason the plane first stopped at Mumbai and then came to Delhi at 3:30 am. As a result of that we missed our connection flight from Delhi which was at 3:30 Am to Doha.

I was traveling to USA with my 2 children and as a result of missing connection flight from Delhi to Doha and Doha to Dallas, we ended up staying in the Airport for 24 hours. I had to contact my Agent all the way in the USA and my family had to help me to reschedule my flight.

I was so frustrated with those people sitting in AIR-India counter who has no feelings and emotions for the customers. They were not helpful at all and we had to walk back and forth from gate 1 to gate 8 six times with…

Worst airline ever. Unethical air hostess Mohit from AI 127 Delhi to Ord. Rude to female and no support for mothers carrying infants.

Myself and 2 children flew with Indian Air on 7 June and 10 August 2017 from Chicago to Delhi and return. On our trip to Delhi we experienced problems with our entertainment system. Cabin crew tried to reset, however, it still did not work properly.

I walked to the back of the plane several times for the reset. Out of frustration I pressed the call button to have a crew member come to my seat, after 15 minutes of waiting no crew member came to ask if I had a problem. I just gave up.

Also, I requested a child's meal and was told the cabin crew did not receive my request, I showed the cabin crew member my itinerary, which clearly stated my "child meal" request. I was told sometimes the crew does not get this information, so no child meal arrived.

On our return the same scenarios occurred…

This complaint am writing to you as your Delhi Air India staff mr Manoj Thakur asked me to go and complain and do whatever i can ...... This is to bring to your notice that Manoj Thakur was extremely roudy with me before my flight 191 to Mumbai on 14th dec 2016 .... the entire matter is more that 100 words so not fitting in this section ....i can mail you the entire matter on any other mailing address you provide me .....

Your staff Manoj Thakur is not just ruining Air Indias name but also ruining Delhis name even more ......He should know how to talk to a female passenger .... Am very disappointed ..... He even refused to to apologise saying its the airlines fault not his so why she he say sorry .... Soo much attitude ? Soo much roudy behaviour ?? you must at all means take action…

10 November 2016 - I had nothing but problems on my flight home and so many lies told by Air India's staff. My flight from Mumbai AI 809 to Delhi was delayed which mean't my connection flight AI 113 was not met. At your transfer desk in Delhi I found your staff not to be knowledgeable and told me lies to get me out of there, they offered me 2 choices either fly the next day of fly to London on AI 111 and they would pay for my taxi to Birmingham. I explained to your staff this would add approx.

3 hours to my home journey so I told your staff please arrange the car to send me to Derby as there is not a big difference approx. 30 miles, at first they would not agree, so I asked to speak to her manager, after some time he agreed to arrange a taxi to take me to Derby and they assured me that…

I would like to put forth a very strong complaint regarding extremely rude behavior of a fellow passenger. I was flying from Delhi to Jodhpur on 29th October 2016 from Air India 475 departing at 11:50. I would like to complain against the passenger sitting on 18B in front of me. I have a lot of metal implants in my left arm owing to a surgery some months back. I have 2 phones because of shifting recently to a new phone which doesn't work properly. I had taken my medicines and fell asleep in the flight forgetting to switch off my phone. I accept my mistake there but it was rather circumstantial than habitual.

So 20 mins before landing I got a call on my number and to my surprise because I couldn't believe it, I picked up. I was going home on Diwali from work after a long time. The lady in…

On 23rd September we, 8 people were traveling with Air India from Varanasi to Cochin. The flight was connected from Varanasi to Mumbai and from Mumbai to Cochin. The Flight from Mumbai was Delayed so much. Ok that's not a problem, but the food was old and true junk.

7 from 8 of us who ate your food got sick with the food and stomach disorder too. And we got some ticket to peel and get some reward even by 999 Rs. But there is nobody at Air India headquarters to deal with that.

I am flying return members and my account for some reason is suspended state. I have submitted all of KYC documents so it is verified. No one knows why it is suspended. com. And these people just keep sending me form letter about missing miles.

I have never seen such a uncaring support. In the meanwhile my miles keep on expiring and I cannot use them. Just a huge scam from a national airline.

I arrived at Delhi Indira Gandhi airport traveling from Punjab after a long journey. My brother dropped me and headed back to Punjab, my flight no 113 departing at 1.35pm on 18th April 2016 and arriving at Birmingham 18th April at 6.00pm.I checked my luggage in which had gone through and headed to get my boarding pass I was handed my boarding pass and went through security as I was walking towards boarding my flight I was called by a member of staff and asked to come back to the reception so I went with the member of staff thinking that there might be a problem with the boarding pass.

I was informed that I am not allowed to board flight as I am late if I was late why was my luggage taken and I was given a boarding pass and allowed to go through, I was then spoken to a female manager who…

Thank you once again on my reply. With regards to your reply, I am once again retrieved to inform you that my family who was travelled from Dumraon to Patna by train and from there PATNA to DELHI ( PNR # YJMQD dated 09.04.2016) by Air India and after passing all the way completing all the Emigration procedure missed the flight due to your misguidance staff . Also the flight was missed because no Gate Number was shown in the Boarding pass .

When my wife ask this question to the entrance of Gate 19, the manager stating that it is problem of Patna Airport why they have not mention the gate Number. You are making us fool . I will not tolerate this issue . The Gate Number was not displayed at any location except Gate # 19 . How one can understand which gate number the flight will go from. Also…

, i was with family with 5 bags, 3 bags badly damaged, one bag had minor damage [ repairable] so i went to baggage services & reported the damage, they gave me damage report for 2 bags & said i could repair anywhere at bag shop who would provide bill & claim the same from air India ticketing office in cash. On return to Mumbai i could get only one bag trolley assembly repaired the 2nd bag beyond repairmen have sent several mails & every alternate day calling air India Delhi, Mumbai as to what compensation i will get for bag that cannot be repaired as per IATA & other international baggage rules, there is no response at all from air India.

I flied a feedback complaint with all photographs & ness. documents to…

I traveled form London to Delhi on air india AI112 on 03/03/2016. The on board staff specially the young lad he had no customer skills. Even with the food he served me wrong food. Not just me with other passengers as well,like he was doing us favour.

To be honest he doesn't deserve to be there. But the way they treat passenger is like doing us favour. 0 star on service. I gave you 2 stars for your new dreamliner.

I and my husband traveled by Air India on 23 rd Jan2016 AI-645 BOM to JHD 9;45 am and returned on 28 th Jan 2016 by AI-646 JHD to BOM 12;20 pm. PNR_HOVN-3 i requested to issue me the Travel Certificate to produce the same to my office (Govt. Servant).

The customer service centre e mail me the said certificate but it is found to be wrong hence on 13 th Feb again. I send a e-mail to send correct Travel Certificate. But til to this date (4th March 2016).

No reply is received no communication from AIR INDIA.

Please see below details of reservation cancellation that I just received from Air India. I made an error in spelling the middle name of the passenger so I called the Air India customer service support to fix the name spelling. They declined to do it and asked me to cancel the ticket since I booked it online. I cancelled the ticket within 20 minutes and was given only partial refund. My impression about cancellation of non-refundable ticket within 24 hours of booking is a full refund, hence I should get a full refund of the ticket so I can book the ticket again.

All airlines in united states allows to cancel air tickets within 24 hours with full refund so please refund my credit card without any deduction. As per consumer protection rights any cancellations done within 24 hours have to be…

I have been traveling with Air india at least 2-3 times in year, last time I traveled on 16/12/15 to 05/01/16 flight was LHR to Ahmedabad airport. - I did requested going an returning way ONLY fruits and nuts, but it was not available, when I asked. I copped with my fruits which I had 2 apples. no food at all in flight. nearly more than 18 hours without any food despite requested when booked my ticket in aug. 2015.

coming back from Ahmedabad airport on 05/01/2016 flight was 22.30 I reached on airport 19.30 and queued for check in. my check in number came after more than 1 hour. than my bags had over weighted with 6 kg both each of had 2.75kg extra weight in 2 bags, they said remove and I did than again send me for security check which I did and again queued up, and given me boarding pass…

I am traveling from Milano, Italy to Dehradun India on 6 January when I reached Dehradun I didn't get my bag ( Tag no. AI402730 Blue colour). Official told me that you didn't clear custom that's why your bag didn't go Dehradun.

But from 6 days I am continuing to ask about my luggage but your official never clear me anything. Please submit my complaint and tell me about my bag. Air India customer service is bad, very bad.

On dec 18/2015 I flew from Delhi to JFK NY by Air India. Unfortunately they lost my luggage. At the airport they gave me a phone # to contact for Air India customer service. It's been 5 days that I have been calling Air India claim department in JFK airport no one answers the phone.

I need to talk to someone live to ask about my luggage. It's making me very frustrated, I am very upset, not satisfied with this Air line.

I booked my tickets in advanced on 15th september2015 to attend my nephews wedding in India in November 2015. I had told the travel agent at the time of booking the tickets I , that I am vegetarian and I require gluten free meals I was told this shouldn't be a problem that the airline will accommodate my needs ..

I visited the Travel agent again two days before I was due to fly just to confirm if my dietery needs will be met, I was told there is nothing to worry about .. That the airline will accommodate my needs ..

I had packed my gluten free foods to use while I was in India .. But I wasn't preferred for the journey .. When the meal was delivered on the plane it appeared the normal veg food .. I asked the cabin crew that I have dietery needs and I have requested gluten free food .

The…

I have traveled from Jammu to Bhubaneshwar by Air India Flights AI 822 and AI 437 on 15th September 2015. The PNR of ticket is Z6Y53 (Connecting Flight). The handle and pulling handle of the leather bag was damaged when I received the bag at Bhubaneshwar but I thought it may be accidental.

Again when I traveled from Bhopal to Jammu on 1st Nov. 2015 by flights AI 633 and AI 821, PNR -Y28OP again my bag was damaged badly with torn leather at the handle point, so then I thought it would be proper to bring it to your notice about the mishandling of the luggage by the ground staff while loading and unloading.

I hope you will take cognizance of it and also take appropriate measures in this regard. Thanks.

SUB: Baggage missing while traveling from Kochi to Oman on 6th November 2015. I have lost my baggage while traveling on your Flight No. IX 443 --- on 6th November 2015 from Kochi to Oman. Departure time 7.55am. my all dresses kept in the baggage. I have submitted my baggage in Kochi airport in your counter ( Attach scanned copy of baggage receipt with boarding pass). Pl do the needful to find my baggage and get it back to me immediately. These are the items in my bag (mention all the items).

Items: 1. Three Jeans 2. 4 T shirts, under wears & 4 Shirts 3. 3 Pants, 2 Shorts 4. 1 Canon Flash, modal 580ex2 5 Battery charger & Battery. for Canon 5d Mark 2 6. AAA batter charger 7 1 wrist watch titan 8. 1tb Hard disk (sea gate) 9. 32 nos rechargeable battery

I was having flying return card No 057892 with 100984 mileage points as on17-2 2006. I was updating my mileage points upto sept 2009 when on miss Rupali sent me the Flying return card revalidating it upto 2013. I was told that " your milege points are being carried forward automatically and I need not apply in for revalidation in future".

Last week I went to Bhubaneswar Air India office to book 2 tickets upto Delhi and back, I was told that my milege points have expired. That my new number is 103323805. I was not informed about the change of new number nor about the expiry of already accrued Mileage points.

I want to revalidate my mileage points and avail them for my travel now. can You help ?

My sister had flown on AI 126 from Chicago to Delhi on 26th November en route to Guwahati, Assam - her booking was through from Chicago to Guwahati. S. she had been told that she will be allowed two pieces of luggage all the way from Chicago to Guwahati.

00 for it, which she did and for which she holds a document number 0988200923420. Air India should not have given her incorrect information about the number of luggage allowed. She had to undergo a lot of trouble running from pillar to post to pay the above amount.

She and a fellow passenger swear never to fly Air India again. Her Etk was 0987639170099C2. Please clarify about the pieces of luggage allowed to avoid trauma to passengers. This seems like a horrible way to treat customers and I wish to escalate this problem to the highest…

com. April 24, 2015 for travel. Journey Chennai- Bagdogra-Chennai ( Only Return leg on Nov 6 2015 by Air India, AI 722 Bagdogra to Kolkatta and AI 765 Kolkatta to Chennai. Onward Chennai- Bagdogra Oct 28 with another airline. Return Bagdogra - Kolkatta- Chennai Nov 6, 2015 AI 722 and AI 765 PNR HVZ99.

Originally 8 tickets were booked through Make My Trip. (All senior citizens, aged 61 to 74), including one challenged wheel chair passenger. by Air India. Who authorized this cancellation? The tickets of two passengers (V. Narasimhan and Mallika Narasimhan), which were to have been cancelled, were kept live.

And having done so, we have yet to receive the cancellation refunds due to us. We seek refunds and compensation from Air India. This is an outstanding example of customer unfriendliness…

Re: Travel to India from 9th October to 17th October 2015. Original flight Ticket numbers: 0989342598851 and 0989342598852. Flights AI114 and AI113. We were booked to travel back from India on the 17th October but had to travel back to the UK on the 18th October.

e Jalandhar would normally have taken us 1 ½ hours, however took us 5 ½ hours. This was due to trouble in Punjab, which consequently caused a lock down on all routes we tried to take to the airport. 00am having telephoned the airport explaining we were on our way but were struggling, due to road closures.

Upon our arrival, Air India confirmed we were too late and the check in desks and immigration had closed. The flight was not due to…

The experience is 0 star. The issue is we tried to contact the cargo department by call at nagpur at least 30 40 times no response. The booking no. no response, the customer call centre says no numbers provided for nagpur so they gave delhi number. Delhi number not responsive. This is amazing!

The bombay customer service number has not picked up. Now what complaint cab be logged with the corporate office? Should air india but shut down, if not in a position to help the public?

Self & my wife traveled from Toronto to Kolkata via Paris & Delhi boarding air Canada flight on 29/8/2015,on Air India tickets with total four no of baggage through checked/booked up to Kolkata. On reaching Kolkata on 31/8/2015,while collecting the baggage,it was found that the locks put on two bigger suitcases were broken & chains were open at the middle to a certain extend. On reporting the matter to Air India staff,the four baggage belonging to me were individually weighed and on totaling a difference of 5 kg was found. This was recorded on the damaged baggage report apart from damage detail of the suit cases. Air India staff asked me to check after reaching residence if any item was missing or not.

On checking the next day two valuable articiles were found missing and same was…