Qatar Airways

My luggage has been at airport in jfk for 6 days. Staff is rude and accused me of leaving my bag behind although I filed a complaint at airport with a staff member who confirmed by bag was missing, made me file a questionaire but ommited to give me a file number. Jfk staff has not answered to call for help despite us calling and contacting all the other qatar airways channels.

Taking flight 328 from Gatwick to Doha on 27 July 2024. Went to lounge. They wanted me to pay for glass of champagne. Is that why I buy an expensive business ticket ? Scandalous. Qatar should have arrangement that pays for its customers. Very unfriendly staff. Not good enough.

Absolutely awful compared to your lounges in Heathrow and Doha. Clearly you do not want to look after your passengers in Gatwick. Had never expected that from the number 1 business airline !!!! Very disappointing. What are you going to do about it?

We have contacted Indigo to discuss this issue for compensation purposes and after a process speaking with their helpline and Customer Services are advised “QATAR AIRWAYS ARE THE MARKETING COMPANY RESPONSIBLE FOR THIS EVENT” We request you resolve this issue asap Thomas Carr & Kym Carr - Airline Reference V37WWD E-TKT 15731097506744/ 15731097506724

Flight Delay 24 February 2024, time 21:50 from Mumbai to Doha (QR 4791 (IndiGo 6E1341)) - Flight delayed for 3 hours which led to missed connecting flight to London Heathrow scheduled for 25 February 2024 at 01:50 QR11 DOH to London Heathrow which I turn led to flying to LHR via Istanbul with waiting time at Doha and Istanbul, we finally arrived at London Heathrow 10 hours after original schedule return to London!!

Further information which is…

1. Misbehaviour of crew 2. Misconduct of Qatar Airways staff at Doha airport Regards Azhar Ilyas khan (return trip by Qatar airways was from Lahore to Guinea-Bissau from July 26 to August 7, 2022. )

My wife and I traveled with Qatar airways on 11th December flight QR 909 Sydney to Doha onto London Heathrow. We had one extra Large suitcase. We contacted Qatar Airways on October to purchase this extra luggage, but was told that it was arranged by BA, so we would have to go back to them. We did.

They told us the flight was a Qatar flight and we should go back to them. Qatar website would not allow us to do the purchase and save us the 70%. We left it until we got closer to our flight from Sydney.

We tried again online, but still the same responses. As we were due to check in 24hours before 10th December, we phoned Qatar airways Sydney and spoke to customer reservations a person called Rohit Raj. We explained we wanted to pay for 1 extra hold luggage.

He informed us we could do this…

When paying for lounge upgrade on their Web page ,I received up grade on flight which Doha to Jeddah is merely premium economy standard ....they won't budge I have explained that due to same issue in January this year , I most certainly knew I didn't want up graded to premium economy , I wanted lounge access which is what I paid for .AI Brenda is now their line of defence ,she is incapable of looking at the evidence with screen shots ,only able to comment on whats written so confirming Brenda is AI agent of Qatar

Subject: Urgent Complaint Regarding Denied Travel

Dear Qatar Airways Customer Service,

I am writing to express my frustration regarding an incident that occurred during my recent attempt to travel with Qatar Airways. On November 1st, I had a confirmed reservation for flight (Flight Number) departing from Hamad International Airport to Cairo, Egypt, and I had applied for and received an e-visa for Egypt well in advance, which was valid for six months from the date of issue. However, upon arriving at the check-in desk, I was informed by your staff that the Egyptian government had changed its visa policy and would only allow travelers with sticker visas on their passports. I would like to emphasize that my e-visa was issued in full compliance with the requirements and regulations set by the…

Flew QR0274/26 September 2023 from Amsterdam to Doha en route to Cape Town QR1369/27 September 2023. Checked in 3 bags. 2 arrived in CPT but not the 3rd. Missing bag report was lodged with details of contents, pics of identical bag, copies of boarding passes and luggage tags, etc. Since then it has been a nightmare with contradictory reports coming from their WhatsApp customer line and the baggage handlers in CPT.

Received the report acknowledging the missing bag and that it was being traced. Claim reference CPT3420730.

After numerous enquiries with the local handlers and the WhatsApp line, with the help of someone in Qatar, was told the bag had been found and would be sent to CPT. Finally on 28 September after soem 48 hours of chasing whoever I could find, as most of it is electronic so…

I requested basic isle wheelchair to transfer my father from door wheelchair to his seat and after many back and forth with useless customer service who did not help between million calls they finally at very last minute said they can offer that . Either reschaduale like we have no life or plans or if u wanna take care of ur own dad to chair since it’s last minute and we can’t do anything .

They do t wanna accept their customer service pushes everything to last minute . And I’m talking about $8000 per person for bisness class. And treat u like that. Never , ever flying with this airline

My new suitcase was damaged by the time I arrived in Lagos on flight 1407 on 25/09/23. I was coming all the way from Minnesota. I had to buy a new suitcase in America during my vacation as a result of my old suitcase losing three rollers/wheels.

I entered the US on 27/08/23. 99.

I'm a medical student from Belarus whose flight was due to depart Colombo, Sri Lanka on the 27th of August to Belarus. The estimated date of arrival was the 29th of August

My route was: Sri Lanka → Doha → Azerbaijan → Belarus

However, we were told by our ticket agent that the flight from Azerbaijan to Belarus was cancelled due to the expiration of an agreement between Qatar airways and Belavia.

For further clarification this was a ticket that was booked 8 months prior to this incident, thus why tickets were issued for a flight surpassing the agreement period is still unclear.

So we were told that our flight will be rescheduled, however we were asked to book a ticket from Azerbaijan to Belarus on our own, and the rerouted flights will take us from Colombo to Azerbaijan.

The following…

6kg overweight which is 520g per passenger. We were asked to reduce this to match the weight to the dot and our other bags have been sent by the staff and only one last bag was returned to us with 4 boarding passes.

6kg which I did later and proceeded to the gate. Later when I checked the boarding passes there was one missing and then I complained to the office a lady with QA uniform who identified her as the senior officer.

6kg overweight and until the payment is done, I won’t get the other boarding pass. I explained everything to her and she still said I have to pay as per the system and directed me to the place where the payment needs to be done.

6kg and asking me to pay when I am not due to pay is against the law and then she took sometime gathered a few more people and later…

I travelled in quatar airwsys on 22/8/23 from manchedter to cochin kerala. I switched flight in Doha and flew by Indigo Airlines. I booked flight through Quatar airwsys. I have not received my baggage on arrival at kochi. Indigo staff gave contact number.

But the number is switched off.

First time i am having such bad experience due to quatar airways travel partner Thank you

Absolutely disgusted in the behaviour of a staff member at Zurich Airport.

Wednesday 23rd August

We was asked by a meme we of staff to get are tickets checked by Qatar help desk.

We want over and the women rudely said she had finished her shift in an aggressive manner then continued to be aggressive when we asked is there anyone else who can help. Even the staff were surprised with the way she spoke to us.

Qatar is this the normal behaviour from your staff members.

I had a terrible experience in business class from Doha to DFW. My seat was stuck and not working in the Q Suite. There was an electrical malfunctioning and the crew couldn’t do anything other than apologising as the flight was full.

I had to travel by sitting straight not even incline for 16 hours in the flight. I couldn’t sleep neither relax after booking a business class flight. Qatar has to provide answer to me.

I lost my bag on a flight with Qatar Airways for more than 4 days, and when they found it, they did not send it until now, and there is no way to contact the lost and found department to inquire about the reason for the delay.

I am Ameena Nishad, who travelled in your flight in 16th August 2023. I am a nurse and was booked with your airways by our agency Riya Tours and Travels. I started my flight from Cochin international airport to Doha (6E1323) with booking reference number TZ4HI8 and was issued with 2 boarding pass.

My second flight was supposed to be from Doha to Manchester(QR21),but wasn't able to board as the boarding pass was issued with no seat number and gate number. In addition to that, Qatar Airways customer service desk staff informed us that the flight is overbooked.

Why it is happening even when I booked it 1 month prior to the departure date and ticket was even confirmed? This happened to 2 of us, one named Mrs Ani George who was booked with the same booking reference number.

We were told to…

My account was hacked and I frequent flyer points was transferred to British airways as I was told when I called to enquire about my point gone missing. My membership number is 566446540 the way I was treated when I called to ask for my point was too bad.

I have never traveled with British airlines and never have accounts with them . Whoever transfers my points without my approval is fraud. Can you investigate my need my points back as soon as possible. Thanks Augustine EKWENSI 566446540

During our return journey from Edinburgh to Dubai, we encountered significant challenges due to operational delays caused by the airline. This resulted in a missed connection flight, leading to a grueling 7-hour wait at the airport. To my dismay, the alternative flight offered was not to Dubai, but to Sharjah. Adding to my frustration, upon arrival at Sharjah, it was discovered that one of my luggages was missing.

I promptly lodged a complaint at the Sharjah Airport loss baggage counter, where I was informed that the missing luggage had been left behind at Qatar Airport and was assured that it would be delivered to my home. Despite the acknowledgment of the mistake, I find it deeply concerning that, as of the 11th night following the incident, I have received no updates or information…

I experienced the worse treatment at Qatar airways check in desk at Cairo airport terminal2. I’m over 80 Years old and i had a first class ticket but unfortunately I didn’t get a respectable treatment like offering a wheelchair or any sort of respect or some courtesy that a lady with my age should get.

It took them a long while to check my papers and I then asked for a chair. Generally I’m really disappointed with the counter staff in Cairo airport. Please note that in any other airports, the staff for Qatar airways are excellent. Thank you.

Rude & Abusive BEHAVIOUR

Racist comment

Against : Airport Services Manager Qatar Airways.

Mr Karl Heinz Boettcher

Passengers:

Mustafa Motiwala Fatema Motiwala Hussaina Motiwala

Expedia Itin # 72592925366802

Date of Travel : July 14th , 2023

Dep Airport: George Bush International Airport

Qatar Airways

Flight Dep Time : 6.20pm

Destination DXB via DOHA

EPISODE THAT TRANSPIRED

SEQUENCE OF HAPPENINGS AS FOLLOWS:

Reached Airport and stood in Check in Que at 4.20pm.

After waiting in line for over an hour we reached the check in desk at around 5pm.

While at the check in desk the manager aggressively gives us an ultimatum either we pay for the excess baggage immediately or they wouldn't check in our baggage.

Please note that credit card was provided and one of the lady staff at the…

Dear Team Qatar,

I traveled today from yerevan to Doha and Doha to Delhi I was waiting for my baggage for 1 hour on the baggage belt but couldn’t found any then I asked the offical team to check they say yes we didn’t received your baggage even they were informed and I wasted my 1 hour. I am living in Rajasthan Ajmer and K had a booked taxi he waited extra hours then I purchased some clothes as I was just caring my laptop bag with me. I was living in Armenia and Usually don’t have any belongings with me. Also as you are familiar with the temperature difference between these country I can’t stay in a single clothes after a long journey.

As I said I need the claim for my baggage delay and all the expenses caused because of you. It was not acceptable from the best airline awarded company.…

There was a case registered for the refund with voucher SCAM of qatar airways. I have been trying to seek help for so long through their facebook page(where they gave no help and deleted my comment i posted about the complaints), Twitter account and support chats.

case reference: CAS-2121883-L1B4K8 ) CRM:0001000691255

I partially canceled the ticket for a travel voucher for my canceled return journey, but the voucher amount was just 5000 INR, i booked the two-way ticket for 153000 INR! According to their policy there are some deductions but 5k INR was their scam, what can i do now? i even asked for a price breakdown on how did they reach 5k, they didnt give any,

I booked a flight with Qatar airlines for May 5th 2023 but due to delays on issuing my US Passoport I ended up canceling the flight. However, I learned the airline charged me $320 per ticket total $640 for flight cancellation. When I cancelled the flight on the airline portal there were no indication or mention of how much fee I would be charged. I searched and read the cancellation policy but again there is nowhere on the site indicating how much Qatar airways will charge for cancelation which is very confusing and misleading.

I tried contacting them by opening a ticket but they never responded. I called several times every week for over a month and finally one agent escalated the ticket for a response. And their response did not provide any guidance on where to find the expected…

I am not satisfied with Qatar airways customer service. I had a travel from Houston Texas to Iran by Qatarairways last year and in return, one of my baggage was damaged and I filled form for it and they told me to check online for result but after one year they didn’t respond and it said under evaluation!

I chat with WhatsApp too but nothing changed till now. I think They do not respect to the customers.

Very bad service, and customer service very bad .

Mr. Al Baker:

On March 31, 2023, my wife and I flew from Los Angeles to Doha then Cairo on flight QR 740. It was one of the best flights we have been on in the last 50 years. There were multiple flight attendants who were helpful, polite, and the way international flight used to be. We told everyone we met in Egypt what a great airline you are.

However, the return flight, QR 737, on April 17, 2023, was the absolute worst flight we have ever had. My wife is disabled but we were seated in row 45 so she had to hobble all the way to the back of the plane, even though we explained her condition to the ticket agent when we checked in. There were approximately six small children and several older children (8-10 years old) who screamed, cried, and ran up and down the aisles for almost 16 hours.…

The paid seat was changed and family members separated . The access to al safwa lounge was denied for my daughter age 15 years old as she was travelling economy cause 1st class was fully occupied although we as parents we was flying 1st class and we are both platinum member. The food is very bad and it tastes chemicals , no eyes mask at 1st class !!!!!!!!

has been promising every that suitcase is on way till I'm since 20 days in Portugal and still same stupid story it's arriving and next day they say no one was home and then oh address is wrong and yesterday the new excuse is sorry the courier mistake and on and on its not about a suitcase its about the principal I've chose to fly with my family business class as usual for 19 years I'm flying with Emirates never ever had this nonsense honestly and

this matter il bring it up once I'm back to Saudi Flight detail 12 may DOH=MAD QR149 seat 9E

I really disappointed with Qatar airways and Qatar Airport rules and regulations. And I wish i would not be travel with qatar airways anymore. Actually I bought 2 fresh un opened laban bottles (Ea 1 litre/bottle) from Bahrain for my kids.

They’re always wanna really like to taste it. But the qatar Airport authorities has not allowed to bring inside qatar airport, and they’re through out to dustbins. Its really bullshit. I’m not carry any alcohol bottles or any other illogical items.

I was just bought that Almarai butter milk bottles but they’re not allowed. Its really shocked and worried about me so much. As I frequently flyer I’m saying this only would my last journey with qatar airways. #feeling disturbed…

After spending approximately $24,000 Australian dollars on business flights from Brisbane to Dublin and return Dublin to Brisbane our experience was extremely disappointing. Our flight was delayed an hour and a half on take off, that didn’t concern us greatly, our main complaint was with service, when asking for an alcoholic drink we were questioned every time as to whether we wanted this, we could understand if we had over indulged but

this questioning started after one small glass of beer. ” We felt embarrassed. This questioning was apparent on all legs of our flights. We were made feel extremely uncomfortable. The one positive was , when we did receive food it was superb.

Due to the fact that the plane left at 12 of June at Islamabad Airport, more than one hour late and because of that I missed my plane to go to the London Heathrow Airport. Due to this I got sick at Doha Airport and could not sleep all night and I also missed my work and a loss of earning.

Due to this I want a refund for my ticket, as I am not happy with the customer care at Doha Airport at all, all they did was send me from one desk to another desk and nothing helped at all. Reference flight 105 and ETKT 1579314958494-4

First I would like to say that my wife and I have always enjoyed flying with Qatar Airways and have flown with them many times,but our most recent encounter has left us quite puzzled and extremely upset. On May 7th We were at Cairo international airport midway through checking in for our flight to Phnom Penh, Cambodia ( with a stopover in Doha and Bangkok) when we were asked if we had our evisa for Cambodia .

Having done our research before our trip,we explained that we did not need an evisa as we would get a visa-on-arrival at Phnom Penh airport. But she insisted we needed an evisa so declined to let us check in until we could show her the evisa.

Of course an evisa takes days to get. So after A LOT of stress and anxiety, and pleading with multiple supervisors we were told our ticket could…

On arrival at Bancock on the 6th June I was flying business class i was refused access to the lounge. Can you explain why please

I flew in the 6th June into Bangkok business class flight no QR833 I was refused access into the lounge. Can you explain why please? Staff on the flight were superb

Two complaints. We flew from Lagos to Doha on 4th June on Business C lass. The boarding system in Lagos is absolutely shambles. The security staff is corrupt and angling for “breakfast money.” This causes boarding delays and tailbacks. Extremely uncomfortable.

Second, business class boarding in Doha on June 5th at 02.25pm. We were bused to the aircraft. And had to climb an aircraft ladder without any assistance for the carryon luggage. Very uncomfortable.

Frankly, I am waiting for the day I do not have to use Qatar anymore.

Hello. I would like to lodge a formal complaint regarding one of your booking agents in Amman. We are currently on an around the world trip. Our first leg was on Qatar airlines from San Francisco to Doha. From there we flew on Qatar to Cairo.

We were so impressed with the quality of service and the professionalism of all of your staff. My husband even commented we should try to book future flights with Qatar airlines because of this. Unfortunately when checking in for our flight from Amman to Jakarta this all changed.

Your ticket agent was extremely terse and arrogant. He asked for our vaccine certifications. We produced a written copy and he demanded that we have a special app for it. After travelling all day and being extremely tired we downloaded the app.

He then demanded we produce a…

I am very upset about my flight from tbs to atl on May 21st It was suppose to be on May20, but i got and email sayinf i had been changed to the next day and the only thing that changed was a flight number and a 20 min time change, I call your office many times and got no help also called american and got no help amd i had to spend an extra night i Tblisi at 250 dollars and got no help.

When we got to the gate in Doha we were told there was aplane change an this plane did not have q suites and it was an old 777. our seats was horrible as my wife had seat 5b and every time someone went down the isle they bumped her.

It was truly a trip from hell. I think i should be compensated for the extra night in Tblisi and shoul be given a free business class seat from atl to doha round trip free or…

I have stopped all my family falying qatar airways and switch to Turkish airline as qatar has the worst bagge claim They destroyed my daughter bag and all the expensive and valuable items were stolen We have put a claim and sent all the pictures but they did not even bother to reply It was all lies and pullshit

Captain osama oran USA

This flight number qr 1189. The boarder's employee is dirty and has little manners. He tried to raise his voice at me. I called the police. I don't know how Qatar Airways has such despicable employees

Single staff in Bangkok airport taking more than 20 minutes per passenger to issue boarding pass …

I chose your airway because I was traveling with all my family and wanted the BEST experience and I can say at the end of the trip it has been hell getting any help from your staff in resolving our miles we are supposed to get. We are told every time we call that it will be fixed an as today we are now being told it is to late to get them!

I paid eighty thousand dollars to travel on your airway and this is NOT what we thought your customer service would be at all . We have all called and called to be told it will all be on our soon and the only people they did it for was the first four people. 1.

Lauren Hochstetler # 1572100355260 2. Susan Warren #1572100340789 3. Mike Warren #1572100340790 4. Taylor Martin #1572100340784 The fifth person only got half of her points 5. Chelsea Warren…

On April 10th to 25th, I flew Qatar Airways round trip from JFK to Beijing. On the return flight from Beijing to Doha, the first flight was delayed and the connecting flight was missed. We are put on a late flight with Etihad Airways.

I kept asking the Qatar counter clerk to make sure my luggage would be transferred to the Etihad flight. The checked-in luggage of all people who rebooked from Qatar and I was not there when we arrived at JFK. Etihad folks were contacted to report missing luggage.

In addition, we tried to find Qatar employees who might be connected to the report, but we couldn't. Our home is in Boston. On the second day, we drove back to JFK to look for some help, and we only found Etihad folks who were willing to help us locate my luggage.

The missing luggage has been…

Hi, our flight in 30 march at 22:45 was from Iran but We departure at 23:00 with delay. the flight was closed immediately. we annoyed very much. My children were sicked and cried. I request compensate of Qater Airways. Ticket Number:157-2499521575

Absolutely the most rudest employees and the most unprofessional and unreliable airlines I have ever dealt with. I cannot believe how they took my family off the airlines AFTER boarding them! And they had the audacity to laugh at them and harass them it was shocking to see and hear about this.

NEVER RECOMMENDING THIS AIRLINES TO ANYONE.

you guys call your self the five star airline, that is a big lie. on 4th April 2023 my mother was suppose to travel to Qatar(Doha) with flight QR 1478 that was departing around 15:15 but the service we got at the counter was for one star airlines, the lady talked to us like we were peasants, like we never bought a ticket or may be we were given a free ticket.

the lady talked to us with an attitude, I am disappointed for the service we got, imagine how many customers get treated with same manner, you guys need to fix it, i am attaching a picture i took of the people that made me send a complaint.

62 days and I keep waiting for a refund zero communication. And lies . Saying they will call. Should have money in 7 days . Then 14-21 days . Then 28 days . Sir you will have to wait patiently.

Worst bunch of lying scum bags going around .

To whom it may concern

I'm writing this with very disappointed mind about flight no SNE8KI with my 2 kids (4 years old &11 years old) I was traveling from Doha to Colombo on 30th April 2023. While on the way food served n ate parata my 4year old kid had egg n sausage meal. After having meal 2hrs later I feel I'm not comfortable n I' m not well but somehow managed to end my travel and come back home.After that I was suffering from vomitish and dieariea.Almost 2 days have to take few medicine as well.and after one day my little child also not well ,fever vomiting n diaeriea. I was so upset about this as I was traveling with kids if something happened while traveling my kids will face a problem . Anyway still I'm not fully recovered.

Await positive n justify reply from you as I'm not fully…

I know for a fact that I paid extra for our seats on our flight from Washington DC to Cochin India At the check in. They told me that I was getting seats where there would normally be a person in the middle but that was empty so my husband and I would have all three seats to ourselves but

of course somebody walks right up and he has the middle seat we had to give up our seat which is the aisle seat so he could sit there and my husband and I could sit together, so I’m not sure why I paid extra to be stuck unable to go to the bathroom as I want because I had to disturb the person sitting at the end.

I am due to be flying back to DC the end of the month and I hope the same thing does not happen again.

Hi Myself (Dr. Mrs. Manisha Vijay Tamaskar) and my husband ( Dr. Vijay P. Tamaskar ) travelled by Qatar airways from Dr. Baba Saheb Ambedkar International Airport Nagpur ,India to Doha by flight No-- QR--591 on 27-04-2023. Then from Doha International Airport to JFK New York on 27-04-2023 by flight No-- QR---701 .

We had checked 4 luggages at Nagpur upto NEW York JFK. On arrival at JFK New York we could find only 3 bags and the 4th bag was missing TAG NO---0 157 621683. We searched for about 2 hours and also contacted the ground staff for the same.

She also tried to find it and finally checked the list of the missing luggage with her and found that 1 bag of Dr. Manisha has not arrived from Doha TAG NO---0 157 621683 We are facing extreme amount of difficulty as we do not have any clothes…