Emirates Airlines

Sir. I will came from bangladesh to dubi, dubi to riyadh on date 13/10/21 but i did not find my baggage so today i will call to riyadh airport thay says until we did received your carton EK167806 Ref. Ruhek33284 plz help me

Beware of unadvertised additional hidden fees. When I made the original reservation, it was showing as almost $510. When the Mastercard charges went thru ,there were additional charges of almost $80. They turned out to be VAT and " carrier additional charges"

I suppose to travel from Colombo to Jeddah via Dubai on 2nd October by EK651 but when I reached Airport they told there is no flight today it has been cancelled. I was totally new for Srilanka and its very hard to manage.

However we informed our travel agent then he organised everything but he charged from me 15000 INR. This is pure Emirates airline mistakes. Kindly let me know how can I get this money from Emirates.

URGENT:-Booking Reference:-LKZF26 I had booked confirmed business class 2 tickets from Islamabad to Houston on 17th September. But for the last 3 weeks, my seats were cancelled about 5 times (Booking Reference No. LKZF26. -Arrived in Dubai on 10th September and was told that seats will be confirmed later.

We are staying in Pullman Hotel for the last one week and calling daily the Emirates Customer Service and were told that it is on the waitlist and priority list and will receive an email of confirmation. -My green card limit is going to expire and we have to reach in time, -I have booked my tickets for connecting flights to San Antonio by united airlines I will appreciate if our seats(my and

my wife) are confirmed for Houston on the 17th and if I miss this flight I will have a huge…

PLEASE CAN YOU CHECK WHY THERE IS NO SOUTH AFRICA ON HIGH STREET FOR DELIVERY WHEN YOU BUY SOMETHING

Hi, This is Mohammad Reza Dad and my flight number is EK216 16AUG & FZ1929 17AUG FROM USA TO IRAN. My wife and I had 6 baggage's that unfortunately from one of them took my wife personal stuff that were 9 items gold and diamond, and we can't believe this happen about Emirates fly because we have been your passenger for long time.

Wednesday I required from Iranian airport police officers for check all of the cameras at airport in front of my eyes and they did, but nothing happend in Iran airport so I require from you to search and figure out what happened for my wife's jewelry because my wife in a deep shock.

Thank you for understanding me and wait for your respond

I had bought return air tickets (Mumbai- Dubai- Manchester) of Emirates airlines through clear trip in Feb 2020.(I have attached my ticket for your reference). Due to covid, Emirates airline has cancelled the flights in March 2020 and converted my tickets to ‘open tickets’. I requested clear trip to refund my full ticket fare.(Rs 52483/-) on 02.04.21 and Emirates has paid Rs 46283/- to clear trip on 22.06.21.

The policy of clear trip is to refund full fare when flight is cancelled by airlines and accordingly clear trip has refunded Rs 46483/- to me .Clear trip has confirmed by email (attached for your reference) that the difference of Rs 6000/- has been deducted by airline.

Your airline policy is to refund full ticket value when the flight is cancelled by airline due to covid;hence I am…

Kindly please advise why My Lab UPL lab South Africa is not on.the vendor list for covid testing yet Atter lab a non accredited lab with no pathologists is on Here HPCSA rules are clear people can choose their lab however ISO accreditation may be required Please email me feedback

Hi sir my member ship number Ek659630974 my miles not show me just boing tishat show miles 5000 not sending my membership card way please response me iscing

Due to the UAE Government rules, all flights had been cancelled from India to Dubai during the Covid-19 pandemic. Because of this Emirates had cancelled my flight from India to Dubai. Instead of refund they had provided the option of keeping ticket open for two years which doesn't sound logical, as Emirates is intentionally forcing the customer to initiate the ticket cancellation from his/her end so that they can make the customer bear the cancellation charges.

When Emirates has cancelled their flight from India to Dubai, it's so logical that I cannot travel from Dubai to Germany anymore. Therefore it's such a shame to Emirates that they also made me bear the cancellation charges from Dubai to Germany even though they themselves cancelled flights from India to Dubai.

In the end my…

Dear Emirates my flight got canceled on 14th April from Chicago due to covid situation. I raised a request to keep my booing open status as well as updated customer care to hold my booking not to cancel as soon as they available.

Now I got a mail my booing status is canceled and refunded which I never received? What kind of service you are running. You are forcing customer to book again the same ticket. Please do not cheat the customer at at least during covid situation

Business Class Upgrade

I lodged a complaint about 4 weeks ago however to date I have had no response,

Please advise why...……….. I would at least expect an email advising that the complaint has been received

We booked flight with Emirates Business Class from Gatwick London 23/12/19 arrive Perth WA 24/12/19 return flight 31/120 arrive Gatwick London 1/2/20 Business Class Flight EK16 23/12/19 to Dubai EK420 Dubai to Perth WA Perth to Dubai 31/1/20 EK421 Dubai to Gatwick LondonEK15 Return flight Perth to Dubai my seat 12D would not work engineer came on board got it to work but it failed again before we left Perth Moved to10D this seat was also faulty very slow also tray for meals would not work Had to move back to 12D for meals and

10D to rest Also wife was not woken for her meal (11HOUR FLIGHT) Also my meal was not up to the standard we have experienced in the past in fact the food on return trip was not in our view up to standard arrived back in London very tired and jet lagged for more than…

I was specailly selected for a flight upgrade DXB-DAR 04 Feb 2020... The email had all the "Bells and Whistles" to make it feel like I had won something special. The add said enjoy the Lounge experience and spa massage etc etc...

I have a 16 hour stop over in DXB and thought great I can go to the lounge and rest while waiting for my flight to DAR.. How wrong I was "Sorry Sir" the Online upgrade doesn't include lounge access you should have read the conditions ....

NOT A HAPPY PERSON .... I would suggest the T&C of the Upgrade should be spelled out more clearly and that the ticket should read Business Class "Restricted" .... I am, as always with Emirates disappointed with the service ...

I feel that I have purchased the Upgrade under False…

I was trying and trying and trying but like no body is here

Dear Emirates Airlines o 17 october 2019 i was planing a trip to BALI VIA EMIRATES

we have signed a contract for 16 Pax and we informed them that we might not get this number as its a yoga retreat and sometime people change and cancel last time .. moving forward we reached 11 people which is a good number to go but unforntely ur airlines refused to give us the tickets and they want us to pay for 16 full fair tickets we couldn't do that trip because of course we didn't have money to pay you made loose all the down payment which is almost 5000$ just for emirates.

we lost our reputation to our client and also to emirates \ we are lost all the down payment for the hotels and activates in bail more than 3000 or 40000$ we canceled…

Hello, Let me come straight to the point here.

I had booked a ticket for Mr. junaid via your website and while my payment was happening somehow my phone went off.

When i turned it back on it was found that my money has not be deducted so i tried booking it again successfully !

So basically now two tickets has been booked to Mr. junaid, If you could check the payment you would probably understand.

So I humbly request you to pay me back the amount of ticket!

Greetings! This issue is regarding my misplaced baggage and PIR No. is BLREK42308

We, the family of 4, are Emirates Skywards members & fly by Emirates regularly. This issue relates to deficiency in Emirates services & Awful experience I had on 14-Nov 2019.

I was on a short visit to attend family/friend’s function & was travelling from Toronto to Bangalore from 14 - 23 Nov, 2019. I had taken a week off from work at Toronto and left on 14-Nov, 2019. On arrival @ Bangalore, I was shocked to note that both of my two checked-in baggage containing personal clothing & small gifts were missing. I made a complaint with Emirates counter @ B’lore airport for the missing baggage. I am only 22 yrs old and never had this kind of experience with me or anyone in my family.

Emirates staff filled a…

Emirates-Delay/Misplaced baggage BLREK42308

We, the family of 4, are Emirates Skywards members & fly by Emirates regularly. This issue relates to deficiency in Emirates services & Awful experience I had on 14-Nov 2019.

I was on a short visit to attend family/friend’s function & was travelling from Toronto to Bangalore from 14 - 23 Nov, 2019. I had taken a week off from work at Toronto and left on 14-Nov, 2019. On arrival @ Bangalore, I was shocked to note that both of my two checked-in baggage containing personal clothing & small gifts were missing. I made a complaint with Emirates counter @ B’lore airport for the missing baggage. I am only 22 yrs old and never had this kind of experience with me or anyone in my family. Emirates staff filled a complaint form without mentioning PIR no.…

No way to spend expiring skywards rewards except for donating. Tried all sorts of ways over 2 days to spend miles including cash and miles. Even watched video which claims it is really easy - which it was until box described as spend miles on payment page did not exist.

This is a really really crap rewards program and should be scrapped rather than con people into believing you are actuall going to give them something for being loyal. I will never ever fly with you again. and will advise all my friends not to as well. Have a good day.

REFERENCE NUMBER: STNEK11146 TICKET NUMBER- 1762330078600 BOOKING REFERENCE: GCZ54N FLIGHT NUMBER: EK0065 EMIRATES SKY NUMBER: 636440910

Dear Sir/Madam,

I am very upset with how I have been treated by Emirates. My baggage was damaged by Emirates beyond repair and I was forced to accept an inferior suitcase because I had no other choice. My suitcase was damaged, and my personal items were falling out of the suitcase. The suitcase was also going to be a hazard to me or anyone who would have handled the suitcase. This inferior suitcase now has a faulty wheel after only one travel journey and would be broken off if I travel again. I would like compensation, or I want my actual suitcase that was damaged by Emirates back. I would like someone to get back to me regarding this because as a…

REFERENCE NUMBER: STNEK11146 TICKET NUMBER- 1762330078600 BOOKING REFERENCE: GCZ54N FLIGHT NUMBER: EK0065 EMIRATES SKY NUMBER: 636440910

Dear Sir/Madam,

I am very upset with how I have been treated by Emirates. My baggage was damaged by Emirates beyond repair and I was forced to accept an inferior suitcase because I had no other choice. My suitcase was damaged, and my personal items were falling out of the suitcase. The suitcase was also going to be a hazard to me or anyone who would have handled the suitcase. This inferior suitcase now has a faulty wheel after only one travel journey and would be broken off if I travel again. I would like compensation, or I want my actual suitcase that was damaged by Emirates back. I would like someone to get back to me regarding this because as a…

On 8 Oct I called the customer service number 886 2 77450420. I opted for the Chinese language option. Upon connected, a guy by the name of Lucas (Lee) answered the phone. As I was walking and talking at the same time, a gust of wind was blowing past me. Lucas impatiently said he cannot heard me. His attitude is terrible (and that is an understatement), at this point, it could all be a miscommunication but what happened next really took me by surprise.

I asked to speak to Lucas supervisor but Lucas refused to pass the phone to his supervisor and after repeating myself 3 times asking to speak to his supervisor, Lucas refused and told me he will NOT transfer me to his supervisor. I asked if i have the right to request to speak to his supervisor and Lucas response was "yes you have the right…

your Website had technical difficulties spoke to RAO, EVENTUALLY AFTER SOME DISCUSSION AND WRONG DATES AND PRICES WE BOOKED OUR TICKET

WE WERE TOLD TO THE BOOK OUR SEATS USING OUR REF NUMBER RAO GAVE US THE WRONG NUMBER EVENUALLY THROUGH OUR OWN PERSEVERANCE WE BOOKED SEATS AT A COST OF 360 POUNDS

AT THE SAME TIME EMIRATES WERE RUNNING A DOUBLE AIRMILES PROMOTION WHICH WE BELIEVE WE WERE PART OF

RAO RESPONDED WITH ONE LINE ANSWER EMAIL

ONLY BUSINESS CLASS

THE PROMOTION WE LOOKED AT MADE NO MENTION OF THIS ALSO THEY ADMITTED PART OF THE INFORMATION WAS MISSING SECTION D

NEARLY A WEEK AGO I ASKED TO SPEAK TO A MANAGER AND FOR RAO TO ESCALATE THIS COMPLAINT

NOTHING SO FAR

THIS IS NOT THE USUAL EFFICIENT EMIRATES THAT WE USE

VERY UNPROFESSIONAL

WE WOULD AT LEAST LIKE OUR AIRMILES…

BAD SERTVICE BAD COMMUNICATIONS BAD WEDSITE

It has taken over a week to book our flights for next year to Perth W.A. for our sons Wedding

Despite help from RAO wour website keeps on failing

we could not book our seats website kept booking 1 on one plane then another seat on the next journey

RAO has just phoned at 3pm instead of the promised 2pm

He has told us we need to do this ourselves by phoning 0344 800 2777

This to us is poor service more like DIY than first class Service

We have lost our opportunity to book twin seats for the whole return flight

And it is all down to your faulty Website and pass the buck service

Sheila Scotland

My late father in law was charged $300.00 au dollars cancelation fee by your company after providing you with doctors certificate, record locator WW395E. Please answer by email.

One of the female members of staff based at Glasgow airport was down right rude to my father in law who is in a wheelchair. No respect whatsoever. Female late 40s black hair and glasses think her name was wendy. Should be sacked

Dear Emirates team, I flew with Emirates from Birmingham (EK038), UK to Christchurch New Zealand (EK412) on July 27th , landing on July 29th. Reservation code MAUQG8 The staff on the flights were extremely courteous & helpful, EXCEPT from the last flight from Sydney to Christchurch on the final leg of my Journey, Seat number 83K .

I had a broken bone in my hand & was wearing a brace and had my arm in a sling. This was the final leg of the journey where I had to disembark at Sydney & get back on the plane.

The section of my plane was almost empty when I boarded, with no fellow passengers, so I had to ask the female stewardess to help me put my hand luggage in the overhead locker. The stewardess said she couldn't help me & that I had to do it - I pointed out several times that I had a broken…

my booking reference is QIYNMS. When i purchased this ticket in april 2019 i booked my seats at the same time. My seat from dubai to jfk was 55j,55k,56j and 56k and i have the print out. Online checking in opened at 6pm west African time on the Tuesday the13th of august, i checked in online that evening and the next day the 14th in the morning i was going through manage my booking and

to my surprise our seats from dubai to jfk were changed to 83d,83e,83f and 83g at the tail end of the plane. You cannot imagine the anger and frustration they put us through this change and those seats have no mobility access because you might say we booked wheelchair, the wheelchair is only for long distance and

not for handicap, we are travelling on a holiday to Orlando with my three children via new…

I am sure by now you have received many complaints pertaining to flight number EK302 which departed from Dubai to Shanghai on 9th August departing at 02:20 Dubai local time.

As you will know, although we had commenced our approach to Shanghai Pudong airport to land we were advised at the last minute that Shanghai airport would not allow our landing due to the typhoon and we were diverted to Osaka Airport in Japan. I understand that this action was taken due to safety reasons for which I have absolutely no complaint. Safety is a priority for all business types and should never be questioned.

However, the treatment we received, or did not receive, can only be described as "Disgusting and inhumane". After the air craft landed in Osaka we were advised by the Pilot and crew that the Emirates…

need an email address in the uk or nz to lodge my complaint it happened in the uk & you skould be aware of it in newzealand can you please advise an email address would prefer to send you an email we are both gold card members regards dennis stowe

45 from dubai to London hethrow by emirates flight ek 005 I miss my luggage I complain at airport thay give ref no. i frequently travel with emirates in futcher I thinking fly by emirates I am gold card member

My flight from JFK airport on the 10th June 2019 at 2300 hrs was delayed for 2 hours and thus arrived in Dubai airport on the 12th june 2019 at 2145 . I missed my connecting flight to Kuala Lumpur.

I was put on the next flight on the 13th June 2019 at 0310 . I arrived Kuala Lumpur on th 13th June 2019 at 1430. I would like a confirmation letter on your part so that I could claim my insurance Thank you.

Yours sincerely, Chow Heng Leng

Greetings,

Please help me get my refund,I have sent mail to you and have been to your offices in Lusaka and nothing has come through for two months.My EMD number is 1768215269681.

I wait to hear from you.

I submitted a complaint to Emirates Airlines as I believe I had been sexually discriminated against. The response I received did not address the issue and worse, they listed the things that they don’t discriminate against (size, race religion)but sex was not mentioned. I am a gold status customer and am absolutely disgusted at their response to me a frequent flyer who complained one time about poor treatment for a legitimate reason

I just got off Athens to Dubai on business class. I was sitting on 10D

I COULD NOT OPERATE MY SEAT FUNCTIONS. For the first 45 min my legs were dangling and gravity pulled all the liquid and my feet swelled...I could barely walk.the next 30-45 min I stood on the flight waiting for the attendees to fixed it. by the time they found alternative seating, I still had not had a drink. then when I settled, got my meal I felt rushed. I could not lie down, saw my view in episodes....

I paid a premium over other airlines like Etihad and Qatar to fly Emirates and I for the first regret it. I am now with swollen feet, tired and with no sleep and dreading my 9 hour flight to cape town.

the staff tried, were wonderful but I could feel their frustration as I refused to take a middle seat. why should I…

On Sunday May 19, my husband and I travelled to Dubai from Brussels to catch a connecting flight home to Melbourne. We have both always used Emirates and as I am a Qantas club member, on the occasions I haven't travelled business, we are still able to gain access to the Business lounge.

On Sunday, due to some booking issue, my return flight was not noted as code share with Qantas and we were excluded from the lounge. When we checked in to the return journey in Brussels, we asked Emirates crew to confirm our lounge status and were assured of being able to gain entry.

On our return flight to Australia, after the flight from Brussels, we presented at the lounge, and were advised otherwise and were not allowed in. We asked the lounge attendant to check and she presented the issue to her…

Dear Sir/Madam,

My mother and I missed our connecting flight on return journey home from Dubai due to the gate change not being made aware of the gate change..

We were transferred to another flight and whilst on board I was informed by Emirates Cabin staff member that one of my suitcases did not make the plane but had been found and will arrive in London the next day and would be sent to my home.

On receiving the suitcase I noticed that the zip was broken and there was a gap where it had broken open. There were several items missing mostly gifts for family and friends I had purchased.

Please can you look into this and advise me on what the next steps are, I would like to be refunded the money I spent although the beautiful items are gone forever.

I look forward to hearing from you.…

I have written many emails to Mr Giorgio Gottardo of Customer Affairs providing him with information concerning my badly damaged Luggie Scooter on a trip from Heathrow to Male last 30 October on flight EK002. My most recent communication was sent on the 13 February wherby I provided him with requested information which I had previously sent last November.

This time I requested that he confirm receipt but once again I have heard nothing presumably because he has not received it yet once again. What more can I do! com". Is there a different email address I should be sending my emails to? 81 or US$1097.

I have already sent the invoice and the covering emails from Luggie confirming this amount of damage and confirmation that I have actually paid this sum. I would like to hear from someone…

Hi the reason for my complaint is that I booked return flights to phucket I booked and paid for the flights online after booking I looked at the itinenary the next morning and realized that I had booked the wrong return date. It was a simple mistake instead of the 10th of April I had some how booked the 10th of may how this could have happened I do not understand (It may have happened while I was browsing your site looking for the best flight times)never the less I telephoned customer services when I realized the mistake.

Only to be told that it would cost me a total of £260 to change the date. With that in mind I would ask if you would consider the return of that charge or part of. We are skywards members and enjoy our experience with Emirates and will continue to do so.

luggage damaged. file reference : KULEK10277/01Dec16/1358GMT

I was passenger in this flight EK343/01 dec/EK73/01 dec travel from KUL/DXB/CDG

I had called many time to Emirate to claim for this damages but it seems that too difficult to get my luggage repaired. the damages is the torn of pocket of the luggage.

There was a complete breakdown in communication at Dusseldorf when we left the plane and were bussed into the terminal. There was no information for us in the terminal building, we eventually discovered that there was an Emirates office which by then had an enormous queue snaking across the main concourse.

As business class passinger,s we were not told that there was a business lounge which would have been very useful. My wife is diabetic and needs a wheelchair to travel more than 50 yards. We spent 22 40 Euro on coffee and a snack to keep my wife,s blood sugar level satisfactory.

When we eventually got to your airlines desk the staff were very helpful and organised things for us. I wish to claim a refund on the money spent unnecessarily at the airport and would suggest you need to…

EK 283357314.. as mostly an Economy travel passenger... using Emirates above other airlines as they seemed to make even Economy passengers feel special. While the staff service remains excellent, it has been noticed that any extra comfort items have been slowly removed from the Economy class passenger experience... eg.

the hot towels have been removed (first the before flight towels and now all towels have been taken away) , wine service now has limited selection - red or white - no longer in individual bottles, no chocolate with the meal tray and no possibility of receiving an extra cushion or travel sock pack, even if available.

While these may be small issues, they are noticed and missed, and the airticket price has not seemingly been reduced in accordance.

Dear Sir, I have recently purchased seat choices by telephone. I specifically stated that I needed a window seat and an aisle seat. Imagine my shock when my elderly partner was given a centre seat. When I spoke to the lady sat in the aisle seat she informed me that she did not pay for her seat choice and asked for it when at the booking in desk.

My poor elderly partner was embarrassed every time he had to disturb the lady in the aisle seat. He suffers with prostrate problem, and chronic arthritis which is why we decided to pay for our choice of seats. This was not a good situation as the other passenger was asleep a lot of the time.

My partner also has chronic arthritis and need to be mobile to relieve the situation. The second flight we were misinformed about the size of the twin seats,…

on 6th September we were returning to London from Sydney via Dubai; our booking reference LVFRQN. Due to storm in Sydney we had three hours delay and missed our connecting flight in Dubai. Emirate airline arranged for us to stay in a basic accommodation, with three meals included, for more than 24 hours so we could get a flight back on 9th September, 8am.

My complaints is that i paid for preferred seats (please see attachment, sorry it could not by uploaded but i am sure you can get it from your records) so we could all sit together. My husband is suffering from mild dementia and my sister does not speak English.

We were split in three different directions and all three of us had most unpleasant journey due to stress, worry and anxiety.

Furthermore, we were in the same cloth for 48…

Our traveling group of 4 is flying from Cape Town International (SA) to Dubai on EK 773 on the 21/9/2018, arr 00:35 and departing on EK143 to Madrid on 22/9/2018, dep 14:30 Our layover is more than 8 hours. Three of the passengers were booked into a hotel with Dubai Connect, but the 4th passenger, my mom - a 75 old pensioner has not been booked into a hotel.

I find this bizarre, as she paid exactly the same price for her ticket, if not more. My hotel booking ref no is GLHZ12. I spoke online and per telephone to many different consultants, but no one could give me advise on how to go about getting my mom booked with Dubai Connect, or allowing her to share a room with me or even to tell me what she should pay in to get a hotel room.

(visa fees and booking a room) This has been the most…

I booked a flight with emirates airline for my self and family on 23rd July 2018 from Birmingham to Dubai then to Pakistan flight EK 0040 because of my medical condition I had booked a wheelchair going from Birmingham the staff were helpful. when we got back on the 6th September 2018 flight EK0039 from Dubai there was no wheelchair waiting for me so I walked from the ramp to were the wheelchair team was standing at this point I was in Lots of pain in my legs and

back then I was told by a female member of the wheelchair team who was half cast she had glasses on she told me that I had to wait 15 to 20 minutes if I wanted to travel on the buggy or one of my family member can push me using a wheelchair my girls who are both 9 years old and my wife had to push me all the way to customs and to…

Purchased seats for flights from Malta to Dubai and Dubai to Melbourne for both Alexander Sneddon and myself, but on both legs of the journey we did not receive any of these seats. The reason for purchasing these seats was so that our family of 7 could be seated together.

The rest of the family were allocated the seats that they purchased. On booking in we were told that there was no record of the two of us having paid for purchase of seats. Our receipt Nos. are 1768209726207 and 1768209726206 and booking reference was IE7TC2 on the 20 October 2017 The most annoying part of this process was the waiting at the booking desk whilst they tried to allocate seats for us near our family.

The process took more than half an hour, and we had three children with us one being only 2 and was very…

I have been chasing a claim with Emirates through Resolver. Emirates have agreed to pay out the compensation but I have not heard anything since. Resolver are unable to help me any more and suggest I contact you direct. You can find my case at :

The requested documents were sent by you from your Resolver case file and as far as I can see they were delivered to Emirates. Emirates should be able to find your communications using your case file

Skywards membership 403930376 and 43947725 I phoned to establish air miles on these accounts and the day they were allocated we were told we had to have separate email address which we have never been advised . Please clarify as air miles have not been allocated through no fault of mine and I have just booked anther family trip with10 members flying with emirates

30 pm flight home to Australia from Malta on Sunday 17th June - flight EK110. The flight was delayed firstly in Malta so we arrived late in Lanaca (the stopover where more passengers get on). That flight was then also delayed so that we then missed our connecting flight EK408 in Dubai.

30 am the following morning. We were then advised that we would not be provided with accommodation. I explained that my husband had a triple heart bi pass last November and that he really needed to rest. Given that we had already waited so long and taking into consideration that we now did not have a flight until the next morning and that the flight then would be approximately 14 hours long, I approached another staff member who agreed we should be given accommodation, however we then

had to wait in line…