Emirates Airlines Complaints Continued... (Page 4)155+ reviews added so far. Upset? Call Emirates Airlines corporate:
On the 01July 10 my wife took a flight out on SA7165 operated by Emirates Airlines. With this flight transport was provided. The night before driver was contacted with the necessary details. The morning of the flight after numerous calls, to learn the driver went to Abu Dahbi and not Al Ain. Alternate transportation was made at our own cost with the understanding it would be re-imbursed. On returning to the UAE we were told cash payment was not allowed but transport would be given when required. This we excepted. On 18 May 11 we required transportation to airport it was declined, because it was not an Emirates flight.
I should have not be mislead in believing it would be reimbursed when there were hidden conditions. This was not explained at the start. Thus far my impression of the company is not impressive. To my mind the airline is just another company that does not keep its word. My trust has been tainted .I can only ask to rectify situation and save good image of the airline.
My name is Julia Olago, file reference no is DXBEK34319/11oct09/0510GMT. On the 11 october 2009 i flew on emirates airlines from Jhb to Dxb, on my arrival i couldn’t find my box. I was advice to lodge a complain with emirates which i did. I Was called to send flight details by fax i also did, they called after 2 days to get clearity on the priscription of what was inside the box. That was the end of the conversation i had with them, since today they never called me. I called them the same month they promise to call me before that month end till today im still waiting.
I never call them back, because i was told that emirates airline are excellent in all they do,one of the one of my friend who work for them told me no need to call they will call. I’m verymuch dissapointed at them, though i still fly with them because of their good service inside the flight,cabin crew. I dont know what to do please advice i need my refund or my staff back.
I tried to book a flight using Emirates airlines online. I filled all the mandatory fields on the online booking forms, and filled the credit card section, and as i tried to confirm it, it said : “session expired / time out”. Notice : there was no warning or information from the site that i should call them at that moment. Also, it means there should not been any transaction at all, because it said time out, and as a contract, both parties should get confirmations. I did not get any confirmation from emirates for this booking whatsoever, so I assumed it didn’t go through. However, I got my monthly credit card invoice, and saw that there was a charge from with code EM *****. I didnt even know what that was.
I write to report a truly awful experience of flying Emirates while attempting to begin the return leg of my journey at Delhi. I was due to travel with my wife and 6 month old infant on Emirates flight and had an onward connection from Dubai to US. My tickets had been booked on a popular travel reservations website. Unfortunately in this day and age of e-tickets, the travel website issued a paper ticket for my infant, who was billed on my wife’s ticket as ‘infant in arms’. My wife and I were issued e-tickets. It should come as no surprise that traveling with an infant can sometimes be stressful, and as a consequence we unfortunately left our infant’s paper ticket. Nevertheless our infant’s name was listed clearly on my wife’s e-ticket and so one would imagine that there should not be any issue. This was not the case and we encountered many problems and stresses with this airlines.
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