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Amazon Complaints Continued... (Page 12)

1164+ reviews added so far. Upset? Call Amazon corporate: 206-266-1000
40

Wrong item sent. Two seller complaints before any myGoods response which was: "After looking into this more closely we realized there must have been a listing error internally." Translation: Incompetently advertised wrong item. myGoods statement: "There will be no cost to yourself in order to return your order." Had to pay for packaging materials to return. Avoid myGoods like the plague. Error in refund amount. $17.45 rather than $52,35.
40

I ordered a Philips Respironics O2 concentrator for 585.00 New through Amazon from No medical insurance co., it worked for about 1week. I called to return it, which they will but I am to pay for return plus 20% restock fee! on a defective item, unless I except another one in exchange. So I did, this "New" one (which was also a return from someone else, as the cord is unwrapped, on/off switch left on, no bands on wheels) made a putt putt noise after about a hour into its use, but I kept it going until it finally stopped that night.

I called No insurance medical co. again and they will not return my calls now. Am I forced to pay for a piece of junk? This has been a nightmare. Does Amazon not ever play a role here to help me out? I have placed a claim with them, but no response either. it's been a month, So I guess the state attorney general, federal trade commission, and BBB are next. I'm not paying for a return or restock fee on junk I bought in good faith.
40

Amazon has a delivery sticker on the door that says if no response to leave product at address if no response. Well my product was left out side on the ground in front of the garage out in the open right off the street. The Amazon delivery driver could have left it in the yard by the front door or if they would have knocked on the door some one could have taken it into the house. But they didn't even make the effort to see if any one was home if my the people next door would have not seen it who live right next door had not of seen it some one could have picked it up and that would have been history.

As of right now i am looking into how to take action so that this does not happen again this is the second it has happened. How can you fix it? Leave a return slip if know one is home. I dont feel comfortable ordering and paying in advance when the delivery service is on a scale of 1-10 is a (5). I am looking for a special offer from amazon to make sure that this never happen again if you do not agree the let me know. I like to shop on amazon but don't do me like that with my product.
20

I had a 30 day free prime trial but as I live in spain. It sent for me I used it once I was given no notices monies coming from my account and £79 has now been taken. I will now be overdrawn I do not want prime so ease put back my money. I expected more from Amazon's service department.
40

I was told that I'll receive my product on or before 25th may but i haven't received any delivery till 28th may. On tracking i has found the product has reached where it should have been on 19th may still delivery has not been done. Now you have revised your delivery without any reason. Now you should deliver it by tomorrow & refund the order amount as compensation.
60

My service rep refuses to return my e-mails on a issue that I have. Give me an e-mail address and I shall forward the documentation on my issue. Truly an unhappy Amazon Customer.
40

I have cancelled my Amazon prime many times! I did so online and talked to about 5 different customer service reps, after they deducted 99$ from my checking account. Then I discovered they were double billing me on my charge card! After straightening this out , they agreed to refund my 99$ and I told them I will never get Prime again. Now 2 weeks later, they charged my account 99 again. When I called the customer support number, they said it automatically renewed. I cancelled it many times, how can it renew? It is a scam. Never do business with Amazon.
40

Yes i have ordered twice from amazon and both times after ordering. I have a charges on my debit card from the state of pa which i was not even in. I'm letting you know someone is using my card number to get things at other places so i have had to cancel my debit card after each order. Not sure how this is happening thought you site was secure but Im guessing its not.
40

I've been trying to sign up for amazon prime and I cannot reach any one to apply. The confusing and vast systems of contacts has led me through an incident of fraud from an illegitimate site, and multiple efforts to get through on a phone (the numbers listed put me through to operators who don't even know how to direct me.) for such a successful business it is unbelievable to me that things are managed so incompetently. For all I know I might have prime with my 30 day free trial of free streaming, but we have heard nothing in the way of notification. I (and the amazon organization) are very lucky that our bank notified us of the fraudulent charge. W are supposed to get our money back but it hasn't happened yet. In any event we will be covered by our bank. In my mind, that's customer service!
60

On two separate times I have got a email from ur company stating that a $200.00 gift cards was purchased on my card. I didn't make any such order. The cards was send to my gmail. I don't know this person. On April 30, 2016 and May 6, 2016. Order #111-0298450-2568547. I'm not responsible. Please stop any further action or card purchase at this time. Please do what needs to b done to protect my name.
40

Made the decision to upgrade our Sprint flip phones on Amazon and we went to the Sprint store in NLR, Arkansas. Talked with a pleasant young lady who suggested the LG Tribute 5 phone at $260.00 + a $60.00 account fee (?) w/unlimited data - also to make the change on 6 May 16 so no pro rated charges would be incurred. Went into the store today talked with the same young lady who lost our telephone number and could not call us to say that the LG 5 phone were on a universal back order, and brought out a Samsung @ double the price.

We are retired, on a fixed income and can continue to use our 15 yr old flip phones..(we are old, not stupid) Do not care for the bait & switch tactics. Came home and found the LG 5 available at Amazon for $50.00 each to be delivered on Monday. Have tried to call Sprint Account services to check the process to change to the unlimited data plan (Told to leave a number and they will call us back) Do you not want to retain customers?
40

This is in regards to a complaint forwarded to the Better Business Bureau and the FBI. Recently Amazon suspended our account for totally unsubstantiated reasons and in the process have decided to hold on to funds for up to 90 days accumulated by our company after products have been delivered and no claims or returns have been lodged against us. Secondly, I am a unemployed Veteran officer and I made it clear that those funds were sorely needed. They base their decision on comments an/or hearsay from customers of our products, however, only (1) out of (10) products were returned.

All of the complaints dealt with issues regarding wrapping and being new to the process I admit that our budget was low and shipping through the US postal Service can sometimes be risky as many of the packages wind up damaged and/or unraveled. Nevertheless, there are no open claims against our business but they "Amazon" insist on holding the funds for a prolonged time period without justification which leads us to see probable cause for claims of "Money Laundering" since if they can do this to us than there's a probability that they are accumulating vast suns of unmonitored funds and/or revenue and we intend on passing this info over to the FBI as I believe that companies of this nature often go unobserved while practicing these activities.
40

My husband purchased some shoes from a third party seller. Poor thing didn't realize that's what he'd done, and that this seller wasn't backed by Amazon. At any rate, if the shoes had fit, I wouldn't be writing this. What do you do when you buy something that doesn't work out? You return it! No shame in that game. Unfortunately, that is not what has happened. So, as a former Amazon customer, I say tread lightly. Amazon is showing its true colors: that it is not a user-friendly, customer-oriented type of business. No longer is customer satisfaction at the core of its business practices; it is simply a company comprised of rogues looking to prey upon unwary, inexperienced online shoppers. Wolves in sheeps' clothing. Hey, if the shoe fits.
40

My order was sent through a supplier named "OTCRX4U" 4201 Tonnelle Ave., North Bergen NJ (201-880-7532). It was for 3 bottles of Lucky Tiger Deodorant. Though the packing slip indicated the deodorant was enclosed, I received 3 bottles of hair wax. The company's phone doesn't answer. It's mail box is full. I would like my money back or the proper order sent ASAP.
20

Amazon has stolen money for me. For some reason my account has closed and so therefore all orders I made I was not allowed to recieve yet Amazon has still taken almost up to 500 pounds out my account. It's absurd how Amazon is trying to bully me into following nonsense instructions before giving me back the money they have stolen from me.
40

All I want to know is if I can rent a video to download onto my K10 to be used in flight to Europe. Your people do not seem to be able to answer a simple question without a blood test first. I think I cannot do what I want to do without buying the movie. I expect I would need internet to rent the movie. However, I cannot even get an answer to this question without giving my address and a bunch of other stupid questions. I gave my Email address. That should be enough. Amazon is now very difficult to use. The Prime scam just ticks me off. I never get a properly packed shipment. The CD containers are always cracked and books bent due to VERY POOR packaging. Now it appears that I have wasted my money on a Kindle 10 because I am not able to use it on a plane. All in all, you folks are doing a poor job.
40

I am trying out you new home advisor repair service. I can't contact the contractor thru your email to let him know where and when to come. Your reply service does not allow contact information to be added in a replay. How to I send him my contact information. Do you have another place? Your service is not going to work if I can't contact a service I need.
40

I am subscriber to kindle unlimited which my wife uses to access books to read. Recently she is unable to Download free books. Yet my account has been charged $9.99 this month.
20

Amazon is engaged in fraud. The product that they sent me was not the product that they advertised whatsoever. I also paid an additional $9.00 to send the product back thru U.S. Postal mail with a tracking number in case there was additional fraud going on. The company does not have a phone number whatsoever. They do have an address but no real website that I could find. They did not send me Rose Hip Oil as I ordered. They sent me RoseHip Seed Oil, a room fragrance. Please investigate these fraudsters. I put that room fragrance on my face. I'm pissed as hell and I want them investigated with all of my money back not just simple refund of $35 dollars.

I emailed Amazon support at payments-messages@amazon.com but did not hear back. This refund is for the following item(s): ArtNaturals Rosehip Oil - 100% Certified Organic - Pure Virgin, Cold Pressed & Unrefined 4oz - Best Natural moisturizer to heal Dry Skin, Fine Lines.
40

I am being billed $10.00 a month from Amazon billing department for a service I did not ask for. Please stop this charge to my credit card!
20

I ordered something through their site for $399. The price lowered by $100 before I received it. They won't adjust price. Told me to contact seller. I did and seller said it was a mistake and price is going up. Here it is 24 hrs later and the price is still $100 less. They won't give me a price adjustment. Terrible!
60

It started with a download update on a Kindle Paperwhite. I sent you a e-mail about this earlier and never heard back. Short and brief I could not delete books after the update. I talked to someone at Kindle and we agree to send me a new kindle and when I received I would return my the Kindle I am having issues with. This never happened 4=5 days later I got a e-mail stating they didn't get my Kindle. I called Kindle and got a return label. Mailed up and you received on March 9 I tracked UPS.

I keeping asking when am I going to get my replacement and they keeping saying when they get my old one and I keeping saying I having from UPS you have it. I have chatted and talked to several people and I only get the run around. I wanted copies and chats and I never get, What am I to do. Total I have spend over 6-8 hour between the download update and this issue. Can you please look into and respond to my complaint?
40

Hi my Amazon.co.jp account name is Coka Yu, I have a serious issue with Amazon Japan Customer Center, I need to complaint and report, require Amazon US Headquarter go out and resolve for me. I ordered two bottles (500ml x 2) face cleansing on Feb 21st, 2016. My order number is #249-9043179-0216606. However the product delivered to me is two bottles (180ml X2) and the order number is different #503-0719790-6128642. Because it’s not my order and I can’t believe there is cheating in Amazon, I contacted Amazon Japan customer center very soon, however they refused to product return and they refused to refund total amount, one of Amazon Japan customer center leader, 白柳 ( Mr. Shirayanagi) couldn’t explain why different order came to my place, but he just insist that the products of #503-0719790-6128642 is my order and push me to receive it.

I couldn’t understand all, called the customer center again and again, then they cut off all my phone call regarding any inquiry about this order. To be honest, I feel my moral rights is insulted, I am hurt. Also it’s very strange that there is no statement of volume in my original order paper #249-9043179-0216606. I did check very carefully about the volume (500ml X 2), confirmed it before the order and even notified my friend that I did 500ml x2 order.

I require product return and refund total amount. And I require an explanation from Amazon Japan customer center leader, 白柳 ( Mr. Shirayanagi), why I have to receive the wrong #503-0719790-6128642 product? Why he cut off my call to Amazon japan customer center? Why my person information appeared on a wrong order number? Why I do saw the volume is 500ml x 2, but no any statement on the details of order #249-9043179-0216606? Amazon HP to the product I ordered now shows being sold out, 180ml x 2, the HP was updated and corrected in fraud. Attached is a screen shot of my order #249-9043179-0216606
40

Ordered a digital tachometer on feb 11/2016 and Amazon customer support guys sent wrong thing. I sent it back with the ups tag that you sent you said it was reordered you said it was delivered but not to me! All i get is the run around online.
40

I placed an order (002-4693745-9667435) for a $100 gift card to my son to be sent to me so I could include it in a birthday card to mail to him. I evidently misread or misunderstood your instructions because you added $100 to my account instead of sending me an email attachment that I could mail to him as you had done before for a prior birthday. I then tried my best to have your reply redone or even cancelled but could not find out how to do it.

You also have no telephone number I could use to work this out with you. Your 'arms length' relationship and inability to credit my account for the $100 and reissue a birthday greeting to my son for me to mail to him is annoying, making me skeptical about ordering from you in the future. Can you help me with this? I don't want to add $100 to my account which is what you did.
20

An Instant Pot 5 qt. pressure cooker was listed on Amazon for $80. I clicked on it and purchased it. When I viewed my invoice 1 week later I noticed that I was charged $109.95 which did NOT include tax or shipping. I e-mailed and called Amazon expecting to get a refund for the difference. Instead I was told that it was my fault. Before clicking on pay, I should have reviewed the order more closely. I agreed that was true but it did not change the fact that I paid much more than the listed price of the item.

I was also told that &80 was the price for the item at Amazon but my order was re-directed to a seller. that is of no importance to me. The fact is the price on Amazon's web site was $80 and how the order is processed is of no concern of mine. Customer Service, now obviously out-sourced to India, hung up on me. I e-mailed the seller who said that the problem is Amazon's--not their fault that Amazon listed the item for $80 which is not their selling price.

I remember when you could buy with confidence through Amazon. No longer. I can find the same products at the same price through many, many other sources so will now use Amazon to get information about products, read customer reviews, print photos, etc but always order through another seller.
40

I have twice ordered books for My Kindle and only gotten summaries of those books. I paid for the book (I thought) but no book only summaries? I want the books.
60

I paid full price for a movie to be streamed and I could hardly watch it with such poor streaming quality.
60

I have received two shipments in the last two days which were shipped by Amazon. I live in an apartment complex which has authorized all deliveries be left at the Leasing Office if recipient is not home or does not come to the door. This has been arranged for the safety of the residents and to protect shipments they receive from being left at the wrong resident or confiscated by someone else. This is a recent occurrence as I have not had this issue with UPS in the past. Perhaps there is a new driver on the route. In any event, if I have a package go missing as a result of this driver's laziness/incompetence, you will hear from me again. Shipments tracking numbers are 1ZWX93280322344051 and 1ZW473R20331524222.
40

I ordered Amazon Basics DVI (Order #112-1831376-5000209) to be delivered today. I received a notice the item would be delivered by 9 pm. When there was no indication the order was going to be delivered on time, I checked email. Upon opening my email, there was a notice the package was delivered and left at the front door on the front porch of my apartment building. I immediately went downstairs to look for it, and there it was - laying inside the outer door where anyone off the street could open the door and take the package. And someone almost did.

As I was approaching the entrance, someone off the street picked up the package. If I wouldn't have said that's my package you have, that would have been it. Amazon has delivered many packages to my apartment. After you come into the outside door, you have to be buzzed into the building, and then buzz my apartment to gain access. I have had this problem with some UPS delivery people before. I have called them and complained, but they just brushed it off. I told them I would be willing to come downstairs to get the package if they buzzed my apartment. I have done it on occasion because some don't want to climb 12 steps. I can't fault Amazon as they have been very good.

But I would hope they would contact UPS and complain about their delivery and try to rectify the situation.
40

I had package today from Amazon mail person refused to deliver it at my home.I spent almost an hour on phone with Amazon Rep and all she eventually was told was "sorry!". I was told on the tracking number I had that USPS would not deliver as address not valid. This was a lie. My address on package clear and as other mail delivered here there was simply no way it could not be left at my house doorway. Told USPS will deliver tomorrow the 4th February from office on Viking Rd in Virginia Beach VA. This package paid for as urgent I expect it delivered on given date. I am very upset with this as no reason for not delivering today.
60

I was buying a denture adhesive from Bartell's. I was told that the company stopped making it. Went on Amazon and happened to see it for sale' At Bartell's it was $ 5.99 and at Amazon it is $ 129.00 for the same 1 oz. tube. I think this is considered price gouging. The products is called Cushion Grip and it is for sale on there web site.
60

Amazon closed my account. They say it is because I returned too many items. Prior to them closing my account the last email that they sent to me said not to worry that my account would remain open and that I could return items. Also when I email them which is the only method they have to respond to me they do not answer the questions I am asking. They also have stated they are not going to refund my Prime Membership that I have already prepaid for due to that I somehow abused my account by returning too many items. What should I have done kept Items I did not want or like? Email them each time to see if it was okay to return a certain item or items? They told me to read there return policy. I did no where in the return policy does it say anything about a limit on returns. Please advise?
40

My Amazon.com account was hacked and someone made two purchased on 11/17 for $39.95 and $41.29. Amazon contacted me the next morning. I let Chase know about the transactions and my account was credited. I stopped into a branch to complete the report and get my debit card reissued. ON 1/6/16, my account was debited for $41.29 - one of the two transactions. They said that it was "investigated" and determined to be "correct and authorized", which it was not. I did some research on my Amazon account. Someone had attempted to change the email address just prior to making the purchases.

In addition, for the purchase in question, someone emailed Amazon and requested that they ship the item to an address in Indonesia. I thought this was enough proof, along with my claim that I DID NOT make either purchase was enough to have them reconsider their decision. I emailed the fraud group TWICE now and no one has even bothered to respond. I knot it is only $41.29, but I didn't buy the item. I have emailed Amazon as well. If my account was debited, they received the money. Yet their notifications to me said that all orders related to these charges were cancelled.

So, they received $41.29 for something that was never shipped out (or shouldn't have been shipped). I realize that I am not a "valued" customer, since I only have a prepaid debit card with them. That is probably why they are choosing to ignore my request to escalate the decision. I don't believe that they bothered to even research it. I attempted to attach the emails and documents that I sent to them in support of my claim, but pdf documents cannot be uploaded.
40

Now every time I try to order something it won't go through. As a company it's been too many times now that I can't get my orders through and it won't work. All I get is having to order through an operator consistently. I'm tired do wasting my time on hold. I will move to a different place to order. Goodbye Amazon after 15 years. Cancel my tax free account.
40

I just want to know why Amazon took $4.94 on December 19th from my credit card. Could you please give me explanation thank you. I have tried to contact Amazon customer service but it looks like they are closed for the holidays.
60

I bought a scooter earlier from Amazon.com that was way to high being a single mother of 4! I wanted to get the 2 year protection plan but couldn't afford it with the scooter. Now the scooter plus protection plan are cheaper than what I purchased it for, from the same company! That's just wrong. There should be a price comparison at least. How can I contact the Amazon.com corporate office with my complaint?
60

I placed an order and it was to be shipped on Dec.29 or Jan.12th way too late for Christmas. It was coming from the United Kingdom. I don't understand this third party shipment. I probably will not order from Amazon again as this was my second complaint this season. I really liked the convince of the wish list, but will not use it again!
40

I placed an order and it was to be shipped on Dec.29 or Jan.12th way too late for Christmas. It was coming from the United Kingdom. I don't understand this third party shipment. I probably will not order from Amazon again as this was my second complaint this season. I really liked the convince of the wish list, but will not use it again!
40

I ordered a watch off Amazon 27 / Nov /15 and received it 30 / Nov / 15 anyways I heard the FedEx truck outside and went to go get my package from the Lady and she personally handed me two packages. One was my bath robe and the other was my $600.00 REACTOR watch, she had put the shipping box w/ the watch in a clear plastic bag and I'm thinking she did that because she was going to leave it outside because it had been raining. Ok so I get inside and my box w/ the watch inside has a judge hole in it and a large portion of the box was torn away and missing.

The lady carrier did not inform me that there was this judge hole in the box PERIOD AT ALL whatsoever nothing :( and you can't tell me that this lady carrier didn't see and know that this box had been damaged because she handled it with her hands and put it in a plastic bag. My package wasn't damaged it was ripped into and that's why I'm so highly upset :P the watch was also missing the band links and the instructions that were supposed to be in the bottom of the watch container itself.
20

I have been an amazon customer for a while now I collect my fav tv shows and movie items what is the difference in me buying seasons 3/4 box set of Stargate Atlantis trading cards but nobody will send seasons 1/2 and 5 nor will they send me the Stargate Keyrings of any kind nor can I receive any more torchwood items I don't buy these to resale I buy them for me as I love collecting what I can but why send me half a card set and nothing else I also tried amazon Australia and now I know why I don't us them all they have are books I have never had a problem never had to send anything back not a happy customer anymore why do they have to be so mean my ratings used to be 5 stars now they are o and I don't like doing this. I have had over nine items that I wanted to buy but can not I brought 7 items and have received 6 so far.
40

Wednesday, October 21, 2015 I received my credit card statement and was charges $106.92 for an Amazon Prime Membership. I did not request a membership and I do not want a membership. Please credit my credit card for the amount of $106.92 and explain why this amount was charged to my account. Please someone help me, so far I cannot get Amazon to reply to my complaint.
80

I received my credit card statement yesterday and there is a charge for $106.92 for an Amazon Prime Membership. I did not sign up for an Amazon membership and I do not want this membership. Please credit my credit card for this amount and explain why this was charged to my account. I am hoping someone from the corporate office will reply to my complaint.
40

Recently ordered book thru you to Hippo Books for a book titled Things to Come by J Dwight Pentecost with a cost of $15.99 on order #119919442 on date of 8/23/2015 (Hippo Book sales order #97572770). Did not receive this book but one titled The Gunsmith 394 #6009-1-835-165200 and the USPS tracking #9241 9901 0154 9266 4107 53. It has cost me $15.99 and did not receive the book I ordered. Looked up the company Hippo Books and found unsettled complaints and find it hard that you do business with this type company. I have used amazon.com for many orders and you can verify this. Sad, we are now on a bad foot because of this type business from someone you transact business.
40

We placed an order for some jewelry for my daughters birthday on July 27 2015. the order was for over 70 dollars. we paid an extra 10 dollars for 2 day shipping. We got a confirmation notice that the order will ship on Aug. 20, 2015. My daughters birthday was on July 30th. What can we do to expedite this order? Her birthday has already passed and we are not happy with how this has played out. There was a mention that an order over 35 dollars would have free shipping, but that had strings attached and we decided to pay the extra money to ship in 2 days. We have not had a problem like this in the past and we felt like we would increase the amount of purchases over time. Our daughter lives in Ca and it is so nice to be able to shop this way. It is unlikely that we will continue if this is what we can expect for delivery. Please let us know what we can do to submit our Amazon.com complaint to the corporate offices.
60

I have received four messages from Amazon advertising their products. these messages were received 14/6/2015 at 00.07am. 17/6/2015 at 00.08am.and 18/6/2015 at 01.02 am . I made a complaint about this unacceptable anti-social behaviour, or so I thought. I have received a further message today 23/6/2015 at 01.01. This problem needs immediate attention by Amazon. It is not so much the unwanted advertising but the times the messages are being sent, why in the middle of the night to disturb people who are asleep. This definitely not good business practice.
40

I used to work for Borders and I can tell you it was going down hill before Apple came out with the iPad and before Amazon came out with Kindle. There was a lot of theft from customers. At least three employees I knew of stole from the store while I worked there. One employee liked young girls so much so, some of the female staff changed their work hours to avoid him. When I mean young girls, I mean my former colleague talked about dating high school girls. He was in his early 30's and as creepy as they come. The general manager was indecisive to such an extreme she was replaced by another general manager who fired an employee who for the past 5 years would come up with every excuse in the book to come to work late or leave work early, or not come to work at all. The excuses were inappropriate.

Anytime a rep from Ann Arbor, the headquarters, would come over there was no discussion of how to make the store more efficient or the work environment safer for the workers. I was once told to engage in a conversation with a thief whether that person was carrying a weapon or not. The pervert of the store, I mentioned him earlier, chased after a robber before face planting right outside the store. He was trying to impress a group of teenagers. Another employee over another incident was physically threatened by a customer who yelled out: "I'll cut your pockets!" I left after I realized my life was worth more than a paperback.
40

I was given an Amazon Kindle fire for my birthday on 5/15/2015. Worked fine until 5/27 and then I couldn't get it to come on. I asked my daughter for the receipt and took it to the local Best Buy. The girl at customer desk acted like it was an inconvenience to wait on us. Snatched the receipt out of my hand and and started counting on her fingers then told me the 15 days was up. Informed me I would have to call Kindle. When asked if there was anybody that could help me she said Nope call Kindle the 15 days are up! Basically handed me the receipt and walked off. That's not the first time they have been rude! Last time I ever go thru the doors at any Best Buy. Will suggest that my family never buy me anything there either!
60

I am a very active Amazon customer. More than 200 orders in 6 months. My first complaint is a general one. Any time there is a problem with an order after the supplier says it has shipped there is no link or way left to contact the seller making it nearly impossible to resolve delivery issues once the seller proclaims shipment is enroute. Can't something be done about that? It is even worse once the seller proclaims it has been delivered whether it has or not.

I do not get mail delivery at my physical address only UPS or Fed Ex. I can deliver to the physical address. When sellers use the postal service as a delivering carrier and then chose the physical address as the delivery point, it always goes wrong.

I have two orders that this is an issue with. The first, placed in February was for Honey Catalina dressing (originally diverted because of weather related issues) has never been delivered, still shows as enroute and has been charged to my card. Second is Ajax sent by post to physical address.
20

I received terrible customer service from JB Tool Sales through Amazon, so I put up a negative seller review. Amazon took the review down at the seller's request. Then the seller emailed me to gloat about getting it taken down.
40

Have not refunded the amount of money, owned to me for items ordered by mistake. Two comforters. $ 152.08. This company is a ripoff scam online. Products sucks. Bought a man bracelet. Piece of crap. Can't wear it. Clasp is no good. Don't do business with this company.
60

I have been happily ordering from Amazon, same items regularly every 1 -2 months, with no problems. Orders were sent by regular US Post to my post box. Last week my items did not arrive on schedule. I then received emails from Amazon saying "Shipping address is undeliverable - items have been returned to sender". I noticed that for the first time the order had been sent by FedEx, not US. I phoned Amazon customer service - what a joke! Spoke to 2 different agents who could not explain why a change had been made in the method of shipping. I asked to speak to a supervisor - there were none available.

Then I am told that.....the shipping department decides how an order will be sent. So I reply that US has worked perfectly for 2 years. Sorry, it is not possible to ask the shipping department to send an order by a specific carrier. But this is the same regular order that always arrived just fine. Oh Sorry, that can't be done. I then tell her that I will be forced to cancel all my regular subscription orders. I am told that she will send an email to somewhere telling someone that I am unhappy.

Then I am told that she will make an exception for me and will send my order by special delivery to my home. I explain that there is no home delivery, just post box. So I give her the address of the post office and she assures me that it will be delivered the next da. An hour later I get an email saying that I have been issued refunds for all the undeliverable items? So I am cancelling all orders with Amazon. There is no customer service from this company.
60

The listed and publicized date for the rate increase for Amazon Prime is April 17, 2014. Today when I attempted to sign up for Amazon Prime at the rate of $79 I was informed that signing up at this time would cost me $99. At this date it is the one(1) month free trial period that is pushing me beyond the April 17 deadline. When I offered to decline the one(1) month free trial period which would now make my signing up date before the publicized increase date of April 17. I was informed that I would still be billed the new not yet in effect rate of $99.

It is abundantly clear that the one(1) month free trial period in this case is designed to deliberately push anyone new signing up past the date of April 17th. when the increase is supposed to take effect. By this very shady maneuver it is in effect making the date of the increase actually March 17, 2014. I thought that Amazon was a much more reputable company with the integrity to stand behind it word and publicized dates.
60

I’ve purchased several downloads from Amazon. Here lately I went to sample a song and it automatically downloads as mpu (whatever that is). I called to report it, a complaint was submitted, that was about 2 wks ago and I still haven’t got a response. I went through checking all the songs I’ve downloaded and they are not complete. I called in 2 days in row concerning this problem. My account was reset, they gave the go ahead to re-download, i received a message saying they were sorry, there’s problems with processing my account. This was during and after the call with the rep. I don’t know about ordering anything else but I can say the last couple of times I’ve purchased the mp3 downloads there have been nothing but problems.  I will be looking for another site t purchase my music from.

20

I bought a control panel from Universal Pneumatic & Electric Group – Amazon Marketplace Out of Atlanta Georgia and when i ordered it said 3-5 day delivery 10 days later i filed a complaint. I recieved a call from Universal telling me to remove my complaiont as its hurting his bussiness. I told him that i never usually complain but the delivery is not what was promised and he was hurting my bussiness and that shipping was Anazons problem not his.We responded to e-mails where he is calling me and he was stopping shipment of my order even thogh its paid for.
40

I recently sold a set of vhs tapes on amazon.com, the tapes were in great condition, I just made dvd copies of the tapes before I shipped them out and made sure they were rewound and the packaging was in great condition. I sent them out at a good price and within a week, I get an email saying that two of the tapes were not rewound and that they were jamed! The seller claimed that they were recieved that way. The seller is demanding a refund and shipping cost to return the tapes. What can a seller do as I don’t want to get a bad report.

I have also had buyers claim they never recieved the cd’s that I sent and I have started using tracking and if it is an expensive disc I request that the cd be signed for. I wonder if amazon.com tracks the deadbeat buyers that constantly do this? It seems strange to me that I have so many problems with buyers when I check my sales items and make sure they are good quality when I ship them and what can you do when they switch out their broken vhs tapes or say they didn’t receive items?

You can’t accuse the buyer of anything as you will get blacklisted and it sure seems funny to me that I have so many problems with buyers. Something is fishy here and I would like to know what can be done about it.
60

I applied for the Bank of America credit through Amazon because it held a big discount for purchases for a limited period. When it arrived I decided not to use it and cut it up and threw it away I contined to purchase all my christmas shopping thinking that I was paying with my usual debit card. Unknown to myself Amazon had placed it on the account as my default payment. I complained to the Financial Ombudsman and Amazon or Bank of America contacted me to see if things could be resolved. Incidentally, I did not receive the discount either and have been charged interest.

The lady on the phone was very clear about her side of the story and practically accused me of lying when I said I wasn’t aware that I was using the card when buying things. I asked her to put things in writing and she because very rude indeed. I wonder if anyone else has had this experience. Is outrageous. I have been a loyal 10 year customer of Amazon and spent a ton load of money in that time and am seriously considering not paying the bill just so as they’ll take me to court and I’ll be let people know exactly how they treat their customers.

40

Chefs Depot has been serving customers for over 30 years. Do you think that there are complaints from the general public about them? Sure and also about everything else on the planet. They are a good company and I have been buying from them a long time. I got shafted by Amazon, people search Amazon Complaints! Chef Vlad

60

1st time customer.purchased pedal tractor with gears today — add says goods over 25£ free delivery to Ireland — confirmed by Melanie at Amazon by phone prior to purchase.based on this info I promised this gift to my grandson. However delivery to Ireland was refused –no choice but to use UK address and pay delivery charge. Now faced with extra cost and hassle of getting the gift to Ireland. I feel cheated by this false promise of free delivery using the Amazon website and false advertisement. 1st and last time customer of this service.

60

Amazon charged illegally (or rather stole) my money on the first day of my credit card billing cycle for last month. Amazon was smart to do so because the victim I would only get a chance to know that my money has been stolen after one whole month when I receive my credit card bill. I ordered items from Amazon awhile back. However, I didn’t buy anything at Amazon.com anytime soon. It is weird for Amazon to start charging/stealing money from me, which is only special in that this day is the first day of my credit card billing cycle of for previous month! Some bad guys in Amazon intended/determined to steal.

40

after ordering an item from Amazon fri.15th Feb for £14.95 and been quoted £2.49 p&p and promised confirmation of order, which l didnt get, l check the order myself and see l have been charged £18.99 for a £14.95 item which is ludicrous. l’ve sent emails of complaints and spoken to a rep. from Amazon this morning who promised to email me back within 30mins – nothing!! what do you do now?

20

I received a book, the 17 day diet-Dr micheal rafael moreno without any amazon order No. or other info. required for returns. It was sold by:twentyfourseven-books,which is the reason I didn’t get free shipping. I couldn’t get a phone no. to call and discuss my problem with amazon. I am not going to order any thing from amazon.com anymore.

40

I’m hoping that someone may be able to assist me or at least look into this situation. I’m dealing with a bait and switch situation with Amazon.com and at this point I’m getting absolutely zero assistance from their own customer service. I purchased an expansion pack from Amazon. It was available from Amazon, not their “sellers, ” and they advertised it for $9.99 plus shipping. As of October 25th, my order had still not even been shipped. I contacted Amazon customer service, via e-mail, and was told that the product is not available through Amazon and that I would need to cancel my order and purchase it from one of the “Sellers” on the Amazon product page!

60

I have been hissing about this all day – I love finding this site. Amazon has suspended me from selling on their site. Just because my email was accidentally entered incorrectly because I had added an extra .net. –their form is too short to show the entire email at once –not their fault –and I’m just guessing that’s why- they won’t tell you why you are suspended or work with you to correct anything. The Gate keepers do an excellent job. Does any one else think the amazon smile is an erect circumsized male organ? Maybe it’s because I feel screwed. They are as bad as Walmart ruining local business. Boycott Amazon. How long will it be before they get this scrubbed? If you want to do business you need to bend over and grab your ankles.

 

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