Ace Cash Express Customer Service
Rated 1.33 of 5 Stars
Based on 6 Complaints

Contact Ace Cash Express Corporate

Toll free phone number: 972-550-5000

Ace Cash Express enables easy cash loans when needed. It is a Texas based – pay day loan company established in the year 1968. They have online service like Payday Loan, Cash Advance, Installment Loans, Prepaid Debit Cards, Title Loans & Auto Insurance.

If you have a comment or complaint the main customer service number for Ace Cash Express is 972-550-5000. The company is a leading retailer of financial services and common issues with services include products such as payday loans, installment loans, title loans, check cashing, bill payment, and wire transfer.

Jay B. Shipowitz is the CEO, Susan S. Pressler is the Chief Financial Officer, Ted M. Eades. The main headquarters are located at ACE Cash Express, Inc., 1231 Greenway Drive, Suite 600, Irving, Texas, 75038, CC. 70014.000. An alternate corporate office address is 1231 Greenway Drive, Suite 600 Irving, TX 75038.

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Ace Cash Express Contact Information

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  • Ace Cash Express headquarters address

    • 1231 Greenway Drive, Suite 600 Irving, TX 75038
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating

  • Customer service hours

    24 hours a day

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Top Ace Cash Express Complaints

Browse more than 6 reviews submitted so far


To Whom it may concern. I am a customer at your Cash Express 1219 Fort Campbell Blvd Ste A, Clarksville TN 37042 (931) 645-8514). I have a family matter that will take me out of town during my next payday/line of credit payment is due (Friday Nov. 29) I asked for a hardship extension until the following Monday (2 Dec.2019). I have been denied this first time request by your local store (denied by a regional GM). I've been a long time customer. And I see it as poor customer service to treat a great and timely customer with such little regard. Any assistance you can give will be greatly appreciated.


Mr. James L. Williams III
(270) 798-7911


I tried to get a loan from them and they told me that I wasn't able to get a Payday loan from them because I had things on my credit report and I told them that I didn't make those accounts and finance so could they please take it off my account information.But they have not done so


Ace store clerk sent a Moneygram payment to wrong account with Time Warner. Filed a complaint with the corporate office and money has not yet been corrected. District manager has not made any attempt to call. Now been 2 weeks. This stinks and will never do business again. Bad business practices with Ace Cash for a company that's supposed to be helping people on hard financial times.


At 63 patience wears thin. I went into an Ace location to get a loan for an upcoming remodel for my house. The lender said that everything would be fine as long as I could pay back on the due date. Well hard times came and I asked for an extension. Sure enough, no luck.


I was scammed by person who said they worked for Ace Cash Express and I lost $5,000 dollars for a car. I never received anything, and even with a confirmation number this still happened. How can I contact customer service and get a refund?


Need cash quickly? Well Ace Cash Express is the place to get paid before you payday. They have various other services like prepaid debit cards, auto insurance, check cashing, installment loans where you can choose based on your requirement. I was running out of cash and couldn't wait till the payday, so I contacted Ace Cash Express and they were able to help me out on this. They only asked me to fill out a simple application and within 24hrs I was able to get the amount. Ace Cash Express is the right choice for anyone who is looking for that urgent cash and cannot wait till the payday.

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