Vonage Customer Service
Rated 1.5 of 5 Stars
Based on 2 Complaints

Contact Vonage Corporate

Toll free phone number: 732-528-2600

Welcome to the Vonage complaints department brought to you by HissingKitty. Experienced poor customer service? We make it easy to file a formal complaint against Vonage online. Simply use our free form and your feedback will be instantly forwarded for review. Need to contact the Vonage corporate office? We have the mailing address, phone number, and email address listed below.

Experienced poor service? File a complaint here!

Vonage Contact Information

Report complaints to corporate and get satisfaction

  • Vonage headquarters address

    • 23 Main Street
    • Holmdel
    • NJ 07733
  • Company website

  • 1-800 phone number

    732-528-2600
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top Vonage Complaints

Browse more than 2 reviews submitted so far

20

i have had nothing but problems with vonage customer service for 12 days in a row now. i am a customer account number is 225000 please someone help me!!!! my contact number is (727) 212-6735

40

I have been having problems with the Comcast Internet and Vonage working together for several moths, called the Company several times, and they sent a signal to the xfinity modem, I am currently renting from them. Still the same problem existed for several months, and the Vonage Telephone (device) was unable to connect to the Internet! I often was interrupted when checking my emails, had to start up the PC again several times with AOL not responding. On October 4, 2016, a tech. came to the house, checked the modem and some lines outside, and came to the conclusion that it was a signal problem from Comcast.

During the last four days, I had to use my cellphone to make calls, calling the provider up add several hundred minutes to my account (note I am only using the cellphone for emergencies with 100 plus 60 minutes a month). Your offshore representatives are very difficult to understand and seem to have not much technical knowledge. Due to Comcast's failure to properly maintain its lines, I suffered expenses by not being able to use my landline phone and had to use my cellphone instead of Vonage.

Summary: The main problem with Comcast is outsourcing its Customer Service to an offshore call center, and obtaining satisfaction seems to be impossible. I do expect a decent credit on my account, which is more than $5.00.

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