Kia Customer Service
Rated 2.03 of 5 Stars
Based on 149 Complaints

Contact Kia Corporate

Toll free phone number: 1 (800) 333-4542

If you need to contact the Kia corporate office with your feedback, there is information listed below. The best way to reach a live person at Kia is by calling the customer service phone numberat 1-800-333-4542. Having billing issues? An alternative complaint line for Kia Finance customer service is 1-866-331-5632. We could not find a company email address for Kia.

You can use the Kia Motors consumer assistance center to provide feedback or inquiry to speak with a customer service representative. A form for customer service needs pertaining to Kia Financing can be found here. The company can also be found social media. So, if you do not get a response by phone or email you can connect with them on Twitter or on their Facebook page.

Kia makes popular car and SUV models such as the Optima, Sportage, and Sorrento. There have been thousands of consumer reviews filed about various problems with these cars. The most common issues are releated to mechanical failures, deceptice sales practices, short-term leases, and about the warranty. Kia corporate keeps standard business hours of operation, even though they are based in Japan.

Kia originally was founded in 1944 as Kyungsung Precision Industry manufacturing bicycle parts. Over the years the name was changed to Kia Industries as the company worked on Honda-licensed motorcycles and cars, and then later changed to Kia Motors as the company joined the automobile industry full in 1986. Kia Motors America started expanding into the United States in 1992.

The company maintains their world headquarters in Seoul, South Korea while Kia Motors America uses  the Kia Motors Manufacturing Georgia plant in West Point, Georgia that was a $1billion investment into the North American market.


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Kia Contact Information

Report complaints to corporate and get satisfaction

  • Kia headquarters address

    • P.O. Box 52410 Irvine, CA 92619-2410
  • Company website

  • 1-800 phone number

    1 (800) 333-4542
  • Better Business Bureau rating

    A-
  • Customer service hours

    8am-5pm PST

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Top Kia Complaints

Browse more than 149 reviews submitted so far

20

I have a Kia that is under warranty in Abuja, Nigeria. I have been waiting for 2 months for my car to be repaired. The dealership is very unhelpful. They do not offer a loaner car while my car is being repaired. They do not return phone calls. They keep promising the car will be ready and it is not. Even after I have waited for 2 months for my part to arrive and my car to be ready, they still say something else is wrong with it. How could they not have tried anything else to fix the car in all that time? They are the worst customer service people I have ever experienced. I will tell every single person I know not to buy a car from this dealership.

40

My used 2013 Kia is supposed to be under warranty. I developed a loud rattle and lost power about 2 blocks from home. Once I arrived at home, the car died and it wouldn't start again. I had the car towed to my mechanic, who determined that it was the high-pressure fuel pump. He said it should be covered under warranty.

The dealership said the same thing, and I had my car towed to them. They then said that because my mechanic "touched it" prior to it coming to them, they would not honor the warranty. Having my mechanic look at it first did not mean that the part wasn't defective. The mechanic has only changed my oil since I got this car.

I had to have the car towed to the mechanic in the first place. Obviously something was very wrong with the car before he even looked at it. Even though the dealership was supposed to put a rush order on the fuel pump, it was not available when my mechanic wanted it. I had him do the work as the dealership wanted to charge me a lot more. I was without my car for an entire week. I did call the 800 customer service number and got no satisfaction. I feel that at a minimum, I should be reimbursed for the parts and labor involved.

60

When I purchased my new Kia Sedona in 2009 it came with a "tires for life" policy. I had my car serviced regularly at the Kia AutoSports in Tallahassee where I purchased the vehicle as was required for the "tire policy". The dealership was recently sold and the new owners will not honor my "tires for life policy". I sent certified letters to the new owner and general manager, including all of my service paperwork.

The certified letters were signed for at delivery and I have the return receipt. I never heard back from either the new owner or general manager. I live a 2-hour drive from the dealership and I would not have continued to have my vehicle serviced there if I realized that the tire warrantee was not valid. I now plan on contacting the Tallahassee Better Business Bureau as well as YELP. I am also sending a letter regarding this situation to Kia Corporate in California.

20

I bought a brand new Kia Soul in March of this year. I got to the dealership around 5:30pm and left the lot with the new car. I was told that I needed to bring the car back in on Friday and they would detail it and go over all the features and sync my phone. When I dropped off my car that Friday I came back to pick it up and nobody showed me anything. All I was told was that someone would be with me and then nobody ever helped me. I now have buyers remorse.

I now have a car that doesn't have keyless entry, no cruise control, had to buy the spare tire kit and I have no way of getting into my trunk when the car is locked unless I open the drivers door and unlock the car. I have never had or seen a car that you cannot unlock the trunk from outside the car. I really hate this car and I will never buy another Kia again. I have already had to have the roadside service come to my house and jump start my car because the battery was dead from who knows what. Nothing was ever found.

Its a brand new car, the battery should not just have died on its own. Never again! If I could trade it in I would do it without blinking or regret! If I could make this experience a zero I would.

40

I called Kia customer service because Grosinger Kia in Chicago IL owes me money. But the guy from the customer service was so root with me. Finally called Kia motors to ask them when they are send it to me that check for rent in car who I waiting for two months and still I don't have it. They left me on hold for 1 hour and 36 min and never answered me. Such a coward, and of course I call again and the next who answered. They give me little hope that maybe I will receive my money for two days.

20

I reached out to KIA Customer Service for assistance because a KIA Dealer was unable to repair my Sorento's Brake Light/Shift Lock Problem, (e.g. 3 unsuccessful attempts). Dealer said vehicle needed a complete wiring harness replacement at an estimated cost of $5500, after I had already spent nearly $960. This diagnosis offered to me by a certified KIA Service Facility was based and what they described as a “Wiggle Test”.

After some investigation I soon discovered after-the-fact that KIA had previous poor quality history as it relates to KIA Brake Light and Shifter issues, (e.g. two separate recalls in various models, including mine, since 2008). They have well known and documented problems with this design and the components used within. In my phone conversation with a KIA Customer Escalation Manager, I shared this information and expressed my lack of confidence in this KIA Dealership and their " Wiggle Test" diagnostic process.

I asked for his assistance to get to a reasonable resolution to my problem. I wanted some consideration from KIA to get a second opinion on the diagnosis and a report on what is found. I offered the following paths to corrective Action to repair my Sorento. That an independent Automotive Diagnostic Service, (e.g. agreeable to KIA) perform an inspection of my Sorento and provide a second opinion/report, (No Additional Cost to me). That a KIA specialist, (e.g. a regional technical expert) inspect my Sorento and provide a second opinion/report, (No Additional Cost to me).That another local KIA dealer who I have learned has a solid reputation inspect my Sorento and provide a second report.

The Kia Escalation Manager refused to offer any assistance to help mitigate my problem and closed my case. I have since written a letter to KIA management expressing my total displeasure with how my case was handled. I recently received a phone message in mid October from the same Escalation Manger that my case was re-opened and to contact him. I have attempted to contact him over a dozen times in the past (2) weeks-no response to any of these messages. So much for KIA's "Customer First Policy".

20

I woke up this morning to take my daughter to school. My rear back window was shattered. There wasn't any hole though the window indicated that some one busted my car window. Money had to come put my pocket 350.00 to repair the window. So i thought maybe a rock hit it. No the window was just shattered. Windows should be covered under warranty especially when i dodnt cause the accident.

20

My son purchased a brand new 2014 Kia Soul off the lot. The car has a total of 60542 miles and the engine seized up while going down the highway. It was towed home and then towed to the nearest Kia dealer which is 45 minutes away from home. The service department called asking questions about the incident and then ask for all the maintenance receipts. I explained to them that my older son is a mechanic at an auto repair shop and changes his oil after hours and has never charged him.

He has had a few oil changes done at other places for which he does have receipts. Kia stated there was sludge in engine and started it was from neglect, even though they have had this problem for years. I think someone needs to stop Kia! They are ripping off the consumers and getting away with it daily. Kia dealer wanted $5000.00 to replace the junk engine they put in. Ridiculous! This vehicle has 100,000 mile power train warranty but they will not honor it sure to we do not have record of all oil changes. Stop Kia!

40

My daughter brought my Kia Sportage Jeep 2005 into the Premier Kia Dealership in Metairie, LA on Veterans Memorial Boulevard on September 20, 2016. They advised us on the compressor going out for the air conditioner and how much it would be for it and also for the water pump which is not disbursing the fluid to the windshield. I arrive to pickup my jeep and they charged me $120 for just looking at it if I didn't get anything repaired. I paid and left with the vehicle. I got about 5 minutes away when I left and the jeep cut off, stop starting and started running hot. It was not doing this at all. I had to push the jeep off the street and 2 other gentlemen helped me. I had to call a tow truck and have it towed back to the dealership to see what did they do or what has gone wrong.

They kept my car for a week and said it was the starter in which I did pay and have repaired and was also going to have the compressor done. They promised me the starter would come in on Saturday the 24th of September and would be ready on Monday, September 26th. This did not happen. I had to call them back and find out what was the issue because they did not have the courtesy to call me and tell me. They claimed the starter did not arrive and is expecting it to arrive on Wednesday the 28th. This does not sound very honest because they were promising me the car for Monday the 26th. I now have decided not to fix the compressor with Kia because nothing was done within a whole week. Once the starter was repaired, me and my daughter arrived to pay and pick it up.

My daughter left in the jeep to go to work and took the interstate, the car cut off again. She got it started and it cut off again, would not start and started running hot again. These were the same exact problems the jeep was having when I got it back from them after the diagnostic. This time Kia offered to tow the car in, however, we tried to drive it back as close as possible because of a misunderstanding. I did not know they were sending a tow truck which is why we moved it.

The jeep would not start up and run to get to the dealership, therefore, since I missed the option for them to tow it back, I had to call another tow truck to get it back there. My car has now been there for 2 weeks and they have not found the problem yet. They will not provide me a loaner car or a rental car and also will not keep me updated on what is going on. I have also talked to Jason who was my service provider. I then tried to contact Ray, the service manager, at this time because now it has been 2 weeks I am without a car.

He explained that until all the parts come in for the car, they do not work on the car. I have spoken to him twice. The second time it was about the starter that now they have to order a new one. This is unacceptable and they should be able to accommodate me with a vehicle until they figure out what is the problem.The dealership made me buy a starter saying this is the problem and yet the jeep is still not operable. Why is it running hot and will not start? Why can't they take care of a customer when they do not know the issue and I have given them an ample amount of time to repair the vehicle? I also left a message for the general manager who did not return my call. I want the service I deserve. It is now 3 weeks.

20

We purchased a new 2016 Kia Soul "Sinister Edition" and my wife was in a accident with a deer. Car goes to the body shop and the front bumper isn't availiable until December 23rd and Kia Corporate doesn't think that we are entitled to a rental car and we have exhausted our rental car threw our insurance company.

So we are paying for a new car and cant drive it because of the front bumper facia isn't availiable.. Whenever I called and opened a complaint with customer service they said they would call me back within 72 hours and I haven't heard from them yet. We love the car and the dealership we got it at but the Corporate Office isn't doing there job and serving there customers. After they told me that is was our fault for needing a bumper cover because we wrecked the car , I was done talking to them

20

My complain is that I have a Kia Sportage 2012 but bought it in 2011 the rack on the roof is peeling. I try to call the advisor since august 9 like he told me on my last visit call me I will take care of it. So try to call since august never return my call but today Sept. 20 the secretary took the message. He return my call to tell me that he is sorry but my warranty expired August 17 and if I want to have the roof fix I need to pay for it. Sorry but Mr. Randy if you would a return my call this problem would never occurred. He is busy as an advisor but I am busy too as a nurse and he is the one who told me to call him.

Now he is telling me I should a stop at the dealer and make an appointment. So much bull. I had a car with a rack on the roof for 7 years never had that problem with it yes sorry it was a chevrolet. The service at this dealer is so slow. I went there to change a high beam light. They want to charge me $425 they told me i have to change the hole part in the front went I refuse they clean all the wire and they make the light work. I'm sure down the road I will have the same problem. The warranty don't look like its covering anything. No more Kia for me.

40

Consumer Alert: Dothan Kia resorts to unscrupulous tactics to sell overpriced vehicle to elderly man. On Friday, September 16, 2016, Dothan Kia sold my 85-year-old grandfather, a used SUV for up to $10,000 above its value and financed it at more than 12% over five years. I believe the tactics used by the dealership are unscrupulous, deceptive and highly questionable, and that the sales staff took advantage of an elderly man.

The sales price of the Kia Sorento was $23,239. CarMax values a comparable Sorento at $13,340. NADA has an average clean retail price at $16,000 My grandfather was overcharged between $7,000 and $10,000. After accepting his 2006 Kia Sportage as a trade-in, the dealership also asked my grandfather to put $5,660 down in cash, which he did. The dealership even wrote out his check for him and had him sign it. The total financed by Dothan Kia is $28,247 at 12.29% over 60 months, or five years. He’ll have to pay more than $28,000 for a vehicle that’s worth $16,000 at best. Both the sale price and the amount of interest charged are simply outrageous.

Because my grandfather signed the paperwork, Dothan Kia says it’s perfectly legal. But that doesn’t make it right. I believe the dealership took advantage of an elderly man for its own inflated profit. Please consider yourself warned: Dothan Kia will resort to underhanded tactics and take advantage of the elderly to make a highly-profitable sale.

20

I own a 2012 Kia Optima Hybrid bought new in 2013. My complaint is with the front spoiler (air dam?) The spoiler has bee replaced 4 times at my expense.There is really no fasteners to secure the product in place. I find this to be a default in manufacturing and should be replaced under warranty. After 2012 I noticed Kia did away with the spoiler, could you have seen a defect with the 2012? Any help will be appreciated.

40

I have a 2013 Kia Optima EX, It has 39,000 miles, my wife was driving the car with two of our children in the car and was involved in an accident. She rear ended a SUV going from 30 to 35 mph. There was severe damage to the cars front in, $8100 to be exact, pushing the bumper and support beam through the radiator and pushing the hood back and destroying the front end of the car. My complaint is that the airbags did not deploy and my wife's seat belt did not engage. I have filed a complaint with the national consumer affairs, Kia will not address the issue with me and I have no reasonable assurance the airbags or seat belts will work if the car is in another accident.

40

My Kia Sportage only has about 80,000 miles and the 3rd set of brakes, the original set, second set put on by the dealership, third set we paid for out of pocket. The center dome light that regulates enter & exit lighting has not worked for 4 years. The radio & CD does not work. We have tried to get a third key made about 2 years ago & nobody can make a duplicate key, even the dealership. The dealership said we would have to install a new ignition, At our expanse. Now it has come up I cannot get my key out of the ignition. We have had nothing but trouble with this Optima after about 1yr after we bought it new. I have now been able to steer 3 potential buyers away from buying a Kia. I will continue to do so until i can get some honest help.

20

I recently purchased a brand new KIA Optima T GDi 2.0 from one of your retails in Sharjah, UAE. Not a week has gone by and less than 1000 miles driven; the service team has already advised of a critical part replacement to be made to the steering box (rack and pinion arrangement to be precise). Within just a day after purchase the car's telescopic cover went missing due to a loose fixture and now this. I'm quite concerned if this is a pattern and god knows how many such encounters will I have to face in future.

As unfortunate as that may sound to your company, It is a very serious matter to me and I would like to understand what went wrong and why and how these kind of inconsistencies went unnoticed prior to delivery (It's an absolutely new car for crying out loud!!).

Ever since the time of purchase I have spent more hours at the service center than experiencing the pleasure the car is actually meant to provide. I'm completely dismayed at what has happened so far and would like to get a detailed overview of the quality testing procedures followed by KIA motors. Being a KIA fanatic (Note: this is my second personal car), I'm underwhelmed at the quality of product delivered to me this time around. I cannot even begin to comprehend how a faulty product could have compromised with my life safety. I demand a prompt response from KIA in this regards. I don't think I need to provide KIA with a summary of what are the disadvantages of driving a car with a faulty steering box? or do I?

As I'm sure you can appreciate, I rely on my car for transport and this is causing major inconvenience and disrupting my day to day life. I look forward to a satisfactory response at the earliest. I sincerely hope you take this email very seriously.

20

I purchased a lease on a new 2017 Kia Forte at the new dealership in Carson, California on August 18th 2016. I received a call from the financial manager Pedro on August 21st 2016 stating that I had to bring the car back in to the Kia dealership in Carson, California ASAP.

The reason was that he forgot to submit my application with finance for a loan approval. They submitted it two days after I've been driving my car around and showing it off to friends and family. He said the loan was denied and to bring back the car ASAP. What kind of service it this? What kind of financial derive representatives does this dealership have working for Kia in Carson? I am so disappointed in this dealership.

Two days later they call me to tell me I was denied a car loan after I've been driving it around. I'm so disappointed in there finance department. I ended up going to Honda in Torrance, California and got approved for a 2017 Honda Civic. Thank you! Danny, Honda sales representative!

40

Scott Kia promised that I would be able to download Apple CarPlay on my vehicle if I purchased a 2014 Kia Optima Hybrid. I bought this car on May 9, 2015 and is is a year later, no CarPlay. And they offered to change the radio. They backed out. They offered to put me into a new car to fix the problem. The fix would be a 2016 Kia but, it would make me pay an additional $102.00 per moth. This is unacceptable.

40

I purchased a 2009 Kia Rio. I had an accident that totaled my car. The airbags did not deploy! Many expressed surprise that they did not, given the extent of the damage. An explanation of why they did not would be appreciated!

40

Overall customer service is bad to begin with. I think a lot of these are independently owned so you're getting variables from each one in regards to issues. And loaner cars are another biggie some charge some don't. We have a 2016 Kia Sorento that was having problems, upon acceleration the vehicle would start to cut out and would not accelerate basically it was nothing there. And the check engine light was on very low miles under warranty and we took it into one dealership and they said they plugged it into the computerized system on board and found the history code reset it and the mechanic drove it and said it's fine now and after we got it within less than 24 hours the same problems were occurring and we contacted them and they had no records as of yet even in their system as far as what had been done.

Something to the point of not having their paperwork yet sent over to put into the computer system? So I had to describe to her what was going on and then she said sorry will bring it back in which was way out of our way to begin with. So we are going to another Kia dealership to try to have it resolved. And if we want a loaner car we will have to pay for it even though supposedly this is under warranty and you should get a loaner car complimentary but some places do not allow that at all. Or some of them have a miles cap and if you exceed that then you have to pay on top of that. Just poor customer service overall. I told this lady I'd like to talk to the head manager and I got hung up on so not going to that place anymore.

60

Internet ad states 0% finance on 2016 Sedona-all trims up to 66 months. After test drive of vehicle at Stevenson Kia of Wilmington North Carolina was told this vehicle was not included. Upon inquiry another exact same trim but more expensive model was available for 0% and I was told by sales manager that my test drive vehicle is exempt since Kia home office told them to list it as a test drive and it would no longer be available at 0%. This vehicle was on lot for awhile and had only 31 miles, guess I am the only one to test drive it.

This is a bait and switch, I have copies of all internet screens showing this vehicle listed 0%. I am filing a complaint here and with the NC Consumer Protection Agency. It also took 3 phone calls to get anyone at customer service 1-800-333-4542 to have an address of their employers headquarters. Wow this company needs some legal training and people skills training! Don't expect any assistance from this venue but posted to warn others.

40

I have a 2008 Kia Sportage since I had it nothing but problems. Replaced heater core, transistor and now a fan motor. Low millage on it and seems when I talked to a kia department manager he stated I am the only one who has major problems like this. Do you stand behind your product even after it is 8 years old I don't think so. I called today on 7/13/16 and got blown off by the person I talked to. I can't remember her name but I know she had a bad attitude.

40

Horrible service as I am paying the finance house for central locking that was never fitted on my car, every time I call to ask about it i am told stories all the time.

40

2014 Kia forte bought used last year with about 40,000 miles. Now has about 65,000. Broken timing belt while on vacation, possible engine damage and had to tow it back home for repairs. A two year old car that breaks a timing belt is just complete junk. And of course the 2nd owner only gets 5 years 60,000 warranty. So, kia's crap cars break down just after the warranty expires and we're stuck with this damn worthless thing.

40

Bought a 2015 Kia Sportage 1.7 diesel on 11/2/2016 clutch making a whirring noise as you go through the gears from stop position each time the clutch is pressed. Kia fitted new clutch 2/6/2016 noise still their. After fitting new clutch and all the wasted time.

Kia now saying that's the way the clutch works and sounds.Drove a 2013 Kia Sportage last week same speck all was fine no noise from clutch. KIA have changed something from 2013 and 2015 but are in denial. I drove another 1.7 diesel 2015 model this week the clutch sounded exactly the same as mine. Maybe KIA need to have another look.

20

I bought my 2015 Optima February 2016 new, I've had it in the shop 3 times for front seat heaters not working. The first 2 times no heat and worked on connections, the 3rd time they replaced the passenger side heating both back and seat.

BOTH front seats only get to 90° f. On both low and high setting. I was told this is what their suppose to be no higher. After riding in other cars there is NO comparison and this is not right as I hardly feel anything. I had a mechanic look up the schematic for the Kia Optima seats and what the temperatures were supposed to be. 115°f+. I purchased this car with heated seats due to medical issues and needed the warmth of the seat for longer periods of time and this is very disappointing.

Also the car has very bad drift on long hauls at highway speed which makes for excessive steering. By the time I drive 6 + hrs fighting keeping the car straight it's tiring. It handles fine on short local trips at lower speeds. The KIA dealer "locked" my steering in "sport mode" but said they can't do anything if it doesn't do it for them and the can't possibly drive it to duplicate the problem.

40

I had my Kia Optima SX serviced , Oil Changed on Monday 6/20/2016. I wanted service record sent to me by David the service tech. It seems the service dept. really is not there for the customer. I like to keep a record of my cars service but I forgot to pick up my service report and it seem your company will not send me my service report. I will not be back to Camelback Kia, I have asked for the service report 3 or 4 times and get no reply!

40

My VIN # IS KNAGM4AD6F5078951. I got a 2015 kia optima in april of 2015. This year in march my car was having problems, there was an error message which read "check hybrid system,turn off engine" The car was breaking by itself, and it wouldn't let me accelerate full speed. I got it towed and fixed under warranty, 2 months later, which is now the same problem is occurring. The car has been in the shop since may 31st and they said it wont be ready until June 24th, 2016.

It will be almost a month without my car or a loaner car because they said they didn't have any available. When I called kia cooperate, costumer service was very rude, No one is understanding that I have barely had the car a year and it has broken down twice already. It has caused a huge inconvenience for me. I don't feel safe driving the car because it breaks by itself randomly, and I cant drive full speed. I just want this to be looked into further because I know its not normal. The downtown kia branch and the cooperate office is not understanding from my point of view, they just keep telling the car will be fixed because its under warranty. My issue is, the car stops in the middle of the road and my life is in danger. How many times will I have to take the car to be fixed even if it is under warranty, I shouldn't have to go through this. I am paying for a car that I am afraid to drive.

100

I am overwhelmingly impressed by the impeccable performance I'm experiencing from 2010 Kia Forte purchased new with 17 miles. Have driven almost 160,000 long hard miles. Locked keys in car while running. Four hours before unlocked. Got in car after unlocked, drove 92 miles to OIA. Week later made 6 trips to Orlando. No major problems or repairs. Maintenance: Tires, oil change, brakes, headlights AC compressor went bad 2014, makes noise but still have cold air.

40

In March 2016 I purchased a 2016 Sportage turning in a 2014 Optima. They looked at the car and said I needed tires my lease was up in May 2016 so they told me they would not charger me for the tires in the new purchase. Then I receive a bill for them. I went back to the dealer and confronted Mr. Cho who sold me the Sportage. He denies ever saying anything about this. The dealership is In West Seneca NY on Transit Rd. The man lied to my face and of course the Manager who had to authorize the sale also lied. So this is how you do business. Say anything to get a sale.

60

I bought a used 2005 Kia Spectra from Round Rock Kia. In the 8 months I've had it, I've had to have leave it in the shop to have major repairs done more than 5 times, and counting. I get it out and two weeks later, it is having more issues. It has cost me thousands of dollars, and when I reach out to the General Manager through either a phone call or email, he refuses to reply. I think this is awful customer service and Kia should be the last place one should go when purchasing a vehicle!

40

Brought son a 2013 sorento, had good tags on trade in and transferred the tags to the Sorento. Weeks later received a bill from DMV for new tags. Went to Dealership and asked why. The office person accidentally ordered new tags instead of transferring the tags we already had. Why should we be expected to pay the bill when your company Made the mistake? The Manager said he couldn't do anything because the office person was off. The paperwork and the salesman agreed that it was the Business fault. I again have to go and talk to a office person next week when he returns to work when the manager was there and did nothing to help.

20

I purchased my 4th Kia, just made my first payment this past Friday. But 2 weeks ago I had to take it back because of no heat. They could not find anything wrong. I was told if the problem happens again bring it back. Before I could bring it back because of the same problem I was on my way home from work May 19, 20016 and the car stopped on the express way. I got it to the side of the road and called for a tow. Took it back to Kia in Evergreen Kia and was told that I couldn't get another car nor could I get a loner nor I couldn't get a rental.

I couldn't get anything from them. I have never experienced such unfriendliness nor I don't care attitude from Kia. I will never refer another person to Kia nor will I ever buy another car from Kia. I was treated with no respect nor regard as to how was I going to get home or to work that night. I have been a loyal customer for years, and this is how your loyal customers are treated. I know another dealership would love to have my business. I will not be doing business with your company anymore.

20

My first new car purchase feels like a disaster. I had a tire blowout on me at 1:30 in the morning on a dark highway due no puncture. The tire shop that I took it too informed me that the tire itself seemed to have been defective. I was told that I was going to have access to KIA roadside assistance and when I called them for help I got everything but that. I explained to the rep that myself and a 6 year old child was in the vehicle and that we did not feel safe being on side of the interstate. I explained to the Rep that not only was the situation dangerous but I was also very scared being that I am a female on a dark unsafe highway. I was informed by roadside assistance that they could not send a tow truck to come get me out of that situation because the KIA dealership was closed.

I feel like the car could have been towed to the dealership until they opened up and I would have gone to a hotel until KIA opened. It was senseless and careless to keep someone in a dangerous situation due to the dealership being closed. Thank God for sheriff who came and assisted me with finding a used tired (that I ended up paying $128 for) I don't have extra money to spend like that. I didn't make it home until 5am that morning. I went to the KIA dealership in Union City, GA and was treated like a liar about the tire situation my a guy in the service department.

The manager was very nice however. I was requesting a refund for the money that had to be spent and I was informed that nothing would be reimbursed. I ended up getting a new tire from KIA but ended up waisting $128. That could have been used towards my car payment or towards my remaining deposit. Dealing with Kia has been a nightmare. I'm about 23 days into my contract and I'm thinking about returning the car. I love my car but the customer service is unbearable.

40

I have a 2013 Kia Sportage which was purchased at Cochran Dealership in Robinson Township, Pa. The car at times will not start unless I hit the gear shift with my hand and then sometimes it takes a few hits to make the car start. I've taken it to the dealership 2 weeks ago and they could not find anything wrong, of course the car started. I am stopping there today to try again so this problem can be corrected. I am very disappointed in this car and will never buy another Kia. I need my car to start when I turn the key.

20

The handle to my door broke and I took it in and the fixed it under warranty. The next month the other one broke you could not open the door from the outside. The Kia dealership said it would cost $487.00 to get it fixed. My car just reached 85,000 miles and now the airbag light came on and it was not in any kind of accident or fender bender. The dealership is saying I have to pay to have the problem diagnoised and then pay for getting the airbag fixed. I was a loyal customer until all these extra charges. Can you please issued me a certificate or voucher to get the airbag fixed at the local dealership in Rocky Mount. It appears that little things are now happening that is costing hundreds of dollars.

40

Took my 2014 kia soul to peoria kia for an oil change and recall notice. Was waiting for my car and I inquired about two dents that I wanted fixed. I have the platinum coverage and was told any thing I wanted done pay 100.00 dollars and it would be fixed. Jay Morgan then stepped in and said that wascfor tires and rims only. I had no intentions of keeping the factory rims and I didn't. So that statement is not right. He was not there last year when I purchased my car. I fold him I will go home and look at my papers, he got mad and said he remembers me earnhart kia and called me a drunk. I told him thats a very bad think to do to any customer and get my car now. Thats5what you have employed.

20

Me and my wife and son went to the Kia Guelph Ontario showroom to see cars in view to buy one. The finance manager, John French came to "serve" us. When he shook hands with me, his looks were filled with hate. Honestly, you can feel the hatred vibes sprouting out of his body, eyes and every thing in the man. It is clear that the man is a racist to the bone, especially towards Arabs. I proceeded to ask him a few questions which he answered in a "get it over with" manner. I asked him about the price of the rondo, he answered me do you want to trade your car, I said yes, he repeated the question again.

He did this for at least 4 times, when I told him, I can get the price online anyway, but I want to hear it from him, because so far he has not been a great help, when i fact he was the worst customer experience I've ever had in my whole life. His reaction was appalling, he got nasty and he said why am I being rude to him, he's a manager and me and my family have to leave. I complained online and a phone call from James Britton, customer experience manager, Kia Canada saying that it's nothing to do with Kia Canada, it's the local dealer who run their business and asked me if it's OK to give my contact details to Steve Leech, general manager, Kia Guelph to discuss matter with me.

Then I had a call from him that ended up in a catastrophe because he was partial to his racist employee. I warned Kia Canada that if the matter wasn't solved satisfactorily for me, I will spread it to Kia Middle East and Kia Head office in Seoul-South Korea. I need Kia Canada CEO to know what an awful treatment prospective Kia clients are being dished out at them with incompetent, racist dealers who sadly represent an well known international brand like KIA.

60

Had problems with my 2007 Kia Amanti not starting. I was on vacation in Southern Wisconsin and went to a dealer to find out what was wrong. It cost roughly $100 for them to tell me that my car had a faulty Smart Transponder Antenna and it would be about $450 to fix it. They would have to order the part and it would take 2 days to get there. I had to leave to come back home. The closest Kia dealer is about one and half hours away from me. I called to see if they could order the part and I could save a trip there. The guy told me that if they got the part and put it on and it did not fix the car that I would have to pay for it anyway.

So, it appears that I will have to drive an hour and a half to go and pay another $100 to have it checked out again. Then come back home and wait until the part comes in. Drive another hour and a half and get the car repaired. I do not think this is right. If I took the car to a licensed Kia dealer to start with, they should accept that diagnosis at a different dealer. I could understand if I took it Joe the Mechanic down the street. But, it was a Kia dealer!! I have bought five new cars from Kia. This will obviously be my last one. Will go where the dealer and service are closer to me and can work together to get an issue resolved. I really think this is ridiculous.

60

I have a 2011 Kia Optima. I purchased this car new from Bruce Walters, Pikeville, KY. Today I was on my way home from school and hit something on the road which caused my tire to lose pressure and go flat. I didn't know what to do but a nice gentleman stopped to help me. We started looking for the spare and the jack but could not find it. I called Bruce Walters and their response to me was this car does not have a spare. I couldn't believe this. They did not try to help me at all. The nice gentlemen took my tire off for me and took it and got me a new tire and put it on for me. My concern is about not having a spare and circumstances were different. I often travel alone or with my 7 year old grand daughter and I can't afford to be stranded with no spare. This will keep me from buying another Kia. I never knew the car did not have a spare. Even cheaper automobiles have a spare.

40

I have been trying to get a release from so I can go to the dmv and get the title to my car. I called the 1st of march and they said it w as s mailed Feb 17 which I did not receive. So they would mail me another it will take 7 to 10 days. I called the 18 of march talked to a sup. And the best they could do is mail me another taking 7 to 10 days and you all call this good customer service be late on a payment and see what happens.

40

I took my car to have it serviced and they told me all these things were wrong with it and quoted me 3300.00 to have it fixed. I told them I couldn't afford that and we got repairs down to 1,175.00 is what my final cost was so picked up my car drove it out of town next. When I reached my destination car broke down wouldn't moved called Kia talked the service manager they told me to have it towed and take it to shop.

They paid for all the repairs and towing so next day I called to see if my car was fixed well the one guy said he needed the ok to fix car from Kia place. So I called Kia and he said he needed an invoice from other place to know if they would pay for it. I got a little upset cause I was out of town and out a car so I stated to the man I need you guys to get on the same page because I need my car back and then the manager from the Kia place whom I was talking with told me if I didn't stop barking orders at him he wasn't gonna pay for nothing cause it was not there fault.

I said excuse me I just paid over 1000.00 to have my car fixed so if it's not your fault who's was it needless to say it was just arguing back and forth and it was ridiculous they fixed my breaks on my car and and when they put them back together they said they put the old bolt back on and it must have broken so if I just paid over 1000.00 to fix my car shouldn't they have at least given me the option to purchase a new bolt seeings.

I live in the mountains and the bolt broke and the caliper came off and wedged itself into the rim so when they tell me it's not there responsibility to pay to fix it because I was just a little upset when speaking with him I think is not very professional and it really makes Kia look bad because once I found out how serious of a situation I was in when the bolt broke. I could have died or been in a very serious accident all because they couldn't replace an old bolt or even tell me I need a new one. Even the other repair shop that still has my car til this day 3/9/16 said I was very lucky and that angels must have been with me that day.

Oh and I have pictures and I have statement s from the service department on what they saw it was a very poor job and for what Kia was charging me they were shocked anyways. I feel like Kia should have God at the least apologize or reimbursed some money or offered a free oil change or something but I got nothing from them and my car has been out now for 1 week that I have been without my car.

20

My 2013 has 54,000 miles. The Agree buttom on the Navigation Package works intermittently. When on a trip, if it decides to work and then I have to stop the car for gas,the system will shut down and then the Agree button will not work. At my last service I was told the technician tweaked it but on my way home it did not work. I was told I would need a whole new navigation system at the cost of $800. This is impossible for me to do. Can this Agree buttom just be shut off?

40

I have a 2014 Kia Sorento sitting in my driveway because I am unable to have it repaired. As it happens the engine pretty much destroyed itself because of bad engineering. The crank sprocket is held in place by a roll pin and then a bolt to the crankshaft torqued to 150 lbs. If the roll pin breaks (and it does) it will spin the sprocket and break the bolt, end of engine.

20

I bought Kia-Rio four months back from Juma Al Majid-Sharjah UAE 2015 Model. I meet with an accident on 16/01/2016 and got approval for repair from insurance company on 26/01/2016.Since then my car is in agency and they are saying that they have ordered for spare parts from korea and expected to come mid of Feb. Such a long time they are taking to repair and I am facing problem to travel. pls do something to expedite the repair works.

40

I don't have a problem with driving a Kia I have a problem with the customer service at Big Red Sports and Imports in Norman OK. I was initially told by the sales person that I couldn't apply for a used vehicle since I didn't have a down payment, nor could I apply for a Kia Soul because it had no rebates. However I did have a trade in and was told I didn't have enough equity in it. So I was presented with a 2016 Kia Optima that had a "big rebate" I applied for this vehicle and left the lot with it, just to have to return 5 times to resign papers, present a co signer, provide proof of residence twice, and ultimately returned to the lot to "reapply". By the way I probably could have driven this vehicle for several months if I didn't need to tag it, as I'm the one that called Big Red and told them I haven't received a payment book nor a title.

I spoke to several people on my first phone encounter with no answers and a promise of a return call later the same day. Needless to say I called them multiple times the same week and one finance person was the only one that called me back within a ten minute delay and information stating "everything looks good we just need you to come in and resign papers" I made arrangements to go in and was told I had " 2 options: to reapply for financing or go on how I was before". I asked why the need for reapplying when I was told to come sign papers, the finance person says "you didn't turn in proof of residence or it was denied". Please note we gave POR initially and twice after. Overall Ive returned the vehicle very dissatisfied with Big Red!

40

I have a 2015 Kia Optima the motor in the car have went out and the dealership want say that the warranty want cover it. How can a engine go out in a 2015 just a year old. Did not start acting up after the oil change. $7000 to replace the engine money we don't have right now. I am upset with Kia this is our second Kia and I don't know if we would invest in another Kia.

40

I am a customer of your KIA in Thailand. I would like to pass you a story about after sales service which I am experiencing in Thailand. I did try to ask for any person that I can talk to in Thailand, but everyone just tried to block me out. Therefore, I think may be you can help me with this. My company, Gravure art centre, Co.,Ltd. Bought a KIA Carnival in May 2015, from Yontrakit Auto Center ( Thiamruammit Rd ). The warrantee condition was 5 years, or 150,000 km. End of November 2015, after 1 year and 7 months, at 58,743 km. The car suddenly had problem with the transmission.

I was driving at around 100 km/hr. and then suddenly the speed dropped to 30-40 km/hr. Then on December 02, 2015 I took the car slowly to the garage ( Yontrakit, Thiamruammit ). After 2 weeks, I called the service administration man, and the man told me that the claim procedure was under the process, and I will get a whole piece of brand news transmission set.

Then around Christmas 2015, I called again, talked to the same guy and he told me that now waiting for the transmission unit from Korea. Then on January 08, 2016, I followed up again with the same man. Then the man said that the transmission will be disassembled and see what went wrong. Then I asked about new transmission from Korea, and the guy said that he had no idea and it was not his decision. I also asked him to give me a rough idea of when I will have the car back, but he couldn’t give me anything.

Today,18-01-2016, I checked again , but with another guy, and he told me that my KIA is still on waiting list. I asked him for the meaning of waiting list. He told me that It means there was no one look at the problem yet. Then I asked for any email for any responsible person whom I can talk with, but the man just said to me that he had no idea about it and he said that he just doing his job.

Please, can you help me with this? Or please transfer my complaint to the person in charge of my complaint. Please kindly understand, this is the first time that we bought KIA for a company car and this problem clearly caused by some kind of defect from manufacturing. The car had a services according to what recommended by the user manual. Now we the company has to rent a car for temporary replace this KIA and it is an expensive expenses too.

Anyway, I just wanted you to know a story from your customer in Thailand and I am sure, I am not the only one, because the man whom I talk to today said that many cars are still on the waiting list and long time waiting already.

I am sure this kind of practice would never came from KIA’s Head Quarter policy and I have no intention to bring this issue to any media in Thailand to spread out the unprecedented experienced which I now gained by using your KIA. If you can get someone to talk to this company in Thailand and get my KIA fixed as soon as possible under a “ 5 years warrantee” term. Then I would be delighted to continue to use the car, but the company will no longer consider another KIA for any company executive, for sure.

40

My concern is my Kia Cadenza is horrible in snow. I thought it was just my driving so I had my son and son in law drive it with less than 2 inches of snow. They agree with me. I'm driving a big sled. Any suggestions. And has this been reported to your company. Seriously considering trading it in. Help me.

40

My car would not start. It was towed to Nemet Motors in Jamaica. The alternator was not working and therefore there was no juice going to the battery. Nemet said they had to put in a new battery in order to fix the problem. The alternator was fixed however they +charged $186 for the battery and I had to pay it in order to get my car back. I do not think that I should have to pay for the battery as the problem was the alternator and that is why the battery was dead. We tried to resolve this with Nemet (the worst dealer) and also with your customer service dept. to no avail. please advise as soon as possible.

60

I purchased a 2012 Kia Optima new off of the lot at Capital Ford in Raleigh, NC. The 1st payment was not due nor the first maintenance check and the car began knocking. I took it back to the dealership and was informed that there was no oil in the car. Why would the dealership not check the oil in their maintenance check before giving me the car? The dealership is placing the blame on me, but who checks the oil in a brand new car?

60

This is an official Kia complaint to corporate regarding fuel tank corrosion. Country - Egypt, City - Port Said. Car model - KIA Sportage, Model 2014. Motor no 794140. KM 19800 km. My complaint is - 3 month ago I changed fuel filter and fuel sensor with Port Said maintenance center due to sensor failure, and this repeated again two weeks ago, I asked the same maintenance center for full check for Fuel cycle specially fuel tank, the maintenance engineer defined the repeated issue to, pure corrosion in the fuel tank side and I should change the fuel tank soon in order to avoid any problems could be happened.

I complained to the KIA Egypt call center and they give me a date ( 3rd of Dec - 2015 ) for full check in the main maintenance center ( Abu Rawash ) in 6th of October. They checked the fuel tank and identified the case as tank corrosion but not covered by the guarantee. “please find the attached pic". The vehicle only made 20 TKM and operational since March 2014 only. I believe that this is a manufacturing defect and should be covered by the warranty of the car. Appreciate your soonest feedback on my complaint as expected from a reputable manufacture like KIA.

40

It took me 2 years to get an extended warranty even though I filled out the paperwork and paid $800 down. At a year and a half they fill out the paperwork again I pay another $200 and I still don't have a warranty because they copied my debit card wrong I go up there again so they can copy it I finally have my warranty but they only gave the warranty company $800 can someone please help thank you

60

Recall on my 2011 Kia Sorento. I called this week, since i just received the notice in mail. I spoke to Juan, or that's what i believe his name to be.....he told me to come in, I asked for Saturday hours, he said they don't take appointments on Saturday, to just come in. What time do you open, I ask. 7:30, I said good i"ll be there at 729. It's SNOWING here today, midwest weather, ya know....so I drove, like a fool, to Kia in Berwyn, I live near downtown Chicago. I was told they don't have the part, and they "don't know why someone told me to come in if they didn't reserve the part"...so I left. Fuming. Not so much because the part wasn't there, yes I'm angry about that, but the RUDE service girl, no apologies, nothing. Yeah I just drove there because i like to drive on the expressway in snow and be told that my part isn't there. Horrible and rude people you employ. Not one person apologized for my inconvenience. that's fine, I can be rude too.

40

With my new purchased 2016 Kia Sorento, the body lines do not match up where the driver’s door meets !!The bottom half of the rear edge of the left front door sticks out and I couldn't get it fixed at your Lockwood Kia service after 3 attempts. This is a big deal to me on a brand new $30k car. After a month and bringing car to the service 3 times, I am told that couple of inches is acceptable both from Lockwood Kia and Kia Canada customer servise. They expect me to accept this and I have questions for them. What else acceptable on Kia cars? What does bumper to bumper warranty means? Stay away from Kia.They can't even adjust a door.

60

My complaint is simple. I bought a new Kia Grand Carnival last Thursday, November 12, 2015 and till now the car have not been delivered to me. I raise this issue to the dealer, were they said that the new car processing takes more than a week to be delivered the customer after registering Police Department, because they have hundreds of cars to be delivered to the customers daily. Please help me in this regard because I need this car to transport my children to school and I am not ready to bear the cost of a rental car. This is a very bad beginning. The car details: Kia Grand Carnival, 2016. KNAMC8125G6135664.

60

On October 5th, 2015 I received attached KIA promotion banner by e-mail from one of the marketing companies and which looks very attractive offer. I called KIA Kuwait customer line and confirmed the information and went on the next day to KIA showroom and reserved a car and got the list of the documents required for me to arrange. On October 8th, 2015 I submitted the required documents for the bank representative who is based in the KIA showroom and he told me that approval formalities will take at least 10 days and on October 25th!!!! I received a call from the bank informing me that they added a condition for the offer that I have to be current Bobyan Bank Account holder!!

After calling the phone number again and filing a complaint and reporting the matter to upper management I got the approval and signed the purchasing request on November 4th! The KIA sales representative gave the commitment date to deliver the car was Thursday November 12th. I called to confirm and follow up the delivery date on Tuesday November 10th and that's the time I came to know that the commitment date is updated without notifying me. On November 11th, I called the sales representative but she ignored my call..." Since she got the sales commission". On November 12th, I called the sales representative, and again she ignored my calls. I had to go to the showroom and meet the sales representative, who checked the status of my car and told me that it is not ready yet, but she will request for urgent arrangement for me. Today on Saturday November 14th, I received a call from Tel : +965-24968865 at 11:39 am and the KIA representative informed me that the car is ready.

Immediately, I went to the showroom, received the attached Delivery Order and returned my rental car and called one of my friends to pick pick me up and drop me to the KIA delivery department so I can receive my new car. I reached to the delivery department at 14:35, handed over my delivery order to KIA employee in charge in the location, after couple of minutes, that person came back to me and said we are sorry, our employee called you by mistake! They said we will call you again when the car is ready. I just need to know who is going to compensate my wasted time and money. Regardless of my loss.... Some one should be punished for disrespecting me as a customer and disrespecting KIA brand and image and customer experience. Appreciate your urgent reply and follow up.

20

Our 2012 Kia Sportage was repossessed on 11/4/15, after your representative told us it would NOT be repossessed. My son had talked to the representative stating that he would be wiring a payment of $1700.00 to you on Oct. 23rd, and one of $1500.00 on Nov. 4. I suggested that he get the agreement in writing, and heard the representative state that it wasn't necessary, because they wouldn't repossess the car since he had arranged with her to make those payments. Instead, the car was repossessed the morning of Nov. 4, 2015. I believe my son has filed a complaint with you already (Confirmation #K3067103), but I wanted to make sure that you were aware that I was also a witness to the fact that we were told you would not repossess the auto.

I also want you to know that this is the second time a Kia representative has lied to me, telling me months earlier that you could, and would, repossess the car anytime you wanted to. Since the car had been taken by the State for forfeiture, I knew that was untrue, and he later said that perhaps they wouldn't repossess it just then. I'm elderly and in poor health, and the stress this has caused me has been considerable. I was actually buying new license plates and tabs while you were repossessing the car, an expense I certainly did not need if I had no car to drive. This needs to be made right! I believe my son will be talking with one of your representatives again tomorrow.

20

I have a 2013 kia Rio. I need a new motor. I still owe 3-4years on it. I am being told that because I didn't get a oil change as often as they felt I should've and I don't have receipts for what I did because my son done about all the oil changes for me that my kua warranty is void and wouldn't be honored. They said it would cost 4-5000 dollars for a new motor. Do I need to get a lawyer or what?

60

I am very satisfied with my Kia, just one thing that I an furious about. Bought a demo model with a scratch at the back bumper that needed to be fixed. Allison Orpen who I bought it from is very sick and in hospital. Kobus Visagie manager of Kia Hatfield took over, after one year the scratch is still not fixed. I could not attach the communication. Will forward it if you reply.

60

I have a 2013 kia optima that's now needs a motor I was driving while approaching a red light the car started smoking then just shut down in the middle of the road.I had it towed to the dealer Kia dealer in delray beach and was told I needed a starter they replaced it then called and said I need a motor that it locked up. They requested receipts as the car should be covered now after over a week I still have heard nothing back from them at all. This is a well known issue with this car and it is still under Factory Warranty. I'm not sure if I should at this point have my attorney in on this or not. Im also being to that I should have sold or traded it in over a year ago from the sales reps in other kia dealers because of the motor problems. I was also put in a test drive for a new car instead of getting my car fixed and when I said I just want my car fixed I have heard nothing at all now I am just wondering if they want to fix it or not this is not right.

40

I appreciated you notifying me as a reminder to get my Navigation software updated. Since I had bought the car I had questioned whether I had the latest version of the software. To my surprise when I call the service center to inquire about how much it cost they told me around $265. I was shocked. I could buy a new navigation system with lifetime map upgrades for that money on the open market. Google gives it to everyone who has a smart phone and so does Apple. I have had many different cars/models in my lifetime and have been able to see what quality customer service and support really means. I usually have purchased BMW’s and still own a BMW Z4. I have bought for my kids a Mazda, Nissan, and Subaru and several Honda’s. My son talked me into buying him a KIA Optima. I never thought of buying KIA before and when I went for another car I was looking for at the KIA SUV and found the KIA Cadenza.

I liked it and bought it. I have been pleased with the service and so far so good…except when I feel I am being taken advantage of. Overall the cost is relatively small but it is frustrating to see a company not do the “right thing”. With all the innovation and technology options available, not giving no or low cost options for upgrading to current maps is frustrating. If you want customer loyally you need to earn it. This was my second KIA and looks like my last. Having a up to date navigation system is important to me and should be a given in these times. To make you a leader in the field you need to do it right! Convenience and current technology without going over-board is key. Sorry to have to leave the KIA family over such an aggravating thing.

40

I purchased a 2016 Kia Sorrento on October 14, 2015 and had the car for a week and had to have it towed to a Kia Dealership. The Kia Dealership wouldn't offer a rental car and when I contacted the Kia Customer Service, the representative said he would look into it and call me back. This was on a Friday and I was told it wouldn't be until that Monday that I would get a call back. I never received a call back regarding a rental car and my car is still in the shop because the whole instrument panel needs to be replaced. The dealership had to order the part in California and then I was told they had to order the software for this. My new car has been in the dealership for over a week and a half.

20

My husband brought my car yesterday, an hour from where we live to a KIA service department, to see what was wrong with it because the check engine light was on and it felt like it was trying to miss while driving. They said there was "nothing" wrong with our car. The next day, while commuting an hour to spend the day with our family, the check engine light came on and it started to miss again. So, we came back to the service department my husband was at the previous day. After they drove it, and we sat waiting for almost 3 hours they tell us that it is a coil, then its an injector. Which they stated they didn't have in stock. I went to clarify with the manager because they said the coil was not in stock and she said "its just the injector".

That isn't what the mechanic said. The "manager" began talking down to me telling me she wasn't a brain surgeon and didn't get paid like one. Also, how she is doing us a "favor" by getting it looked at because we didn't have an appointment today. If they would have looked harder yesterday, when we had an appointment, SHE wouldn't be having to do me any favor. Now, we are sitting here for over 5 hours with our 9month old baby, and it could have been fixed yesterday when my husband brought it up here alone. Not only was the manager rude but now our "family" day has been ruined due to them not assessing my car, apparently very well. I have never been treated so rudely and disrespected by a manager. Also, what is the point of the computer in our car that they hook up to to find out what is wrong with it if they are just going to clear the history and not go by it anyway? Cause that's what she told me they did.

20

April 2015 bought a Cerato in Hurghada Egypt and paid LE 160,000. In less than 6000km while braking for a hump the car jerked hard and I heard a loud chaffing and screaming noise from the rear right side wheel. I thought something had collapsed inside the brake drum so I slowly drove home at night. Next morning I went to the service station and explained and was told a great many Kia cars do that so I told them I wanted it correcting,.
reception took my details and filled out a work sheet and asked me to sign it, when I read it I was surprised to find a charge for labour and a bottle of solution they said they would have to use, I wouldn`t sign but I relented as they said they wouldn`t put it right unless I did. The wheels and brake drums were taken off, then the brake shoes, they told me the solution would be coated on the surface of the brake shoe until it had completely soaked into the brake shoe material, this would stop the noise.

They told me Kia cars have had this problem since they stopped using asbestos material. I told them then Kia cars should have resolved it a long time ago and if I had known that this would happen I would not have bought a KIa car and I am certainly not paying to fix a problem that Kia knew about. Kia should replace all these shoes for one`s that there is no problem with. The expense though only small is Kia`s and I am not going to pay as this should be under warranty, they argued that this problem has to be paid for by the customer. Anyway in the end they actually waived the charge but now I think what other sub standard materials have been secretly used that the customer must`nt know about so my confidence in this car has gone and I will now sell it and never buy another KIa car.

60

I am a South African currently staying in Jeddah, Saudi Arabia.After a month and a half I received delivery of the vehicle that I had purchased from KIA Al Jabr on Madinah road in Jeddah, Kingdom of Saudi Arabia. I received the 2015 KIA Sorrento 3.3 V6 All Wheel Drive, vin no:KNAPG8144F5028774 on 11 October 2015. I was shocked at the bad condition that the car was in. The car was badly rusted to a degree where the rust had eaten into the body of the car and the rust could not be removed. I complained to all the necessary persons in charge at this dealership because the car should not have been given to me in this condition since I ordered a brand new car! I was told that the car had been standing outside in a "sand parking lot" for 5 months and that I had to accept it in this terrible condition! I requested that they exchange this car for a new one, but they refused to do so. I then requested a refund which was also refused! I am shocked, disgusted and disappointed at the unprofessional service at KIA Al Jabr. I am hoping that someone will be able to assist me in any way...

40

10/2015 I purchased 2015 Kia Optima. At the time I did not notice how very low the passenger seat was and it has no way to raise it. I have noticed many complaints regarding this on the internet and several dealers have said they have received many complaints. Please advise if KIA is planning on correcting this low passenger seat problem any time soon? I am willing to pay for the new seat or for a knob applied to raise the seat. Hoping KIA is standing by their customers to solve this back breaking problem.

60

My complaint is about the dealership where I bought my 2013 Sorento from, Grossinger Kia in Lincolnwood, Illinois. Yesterday I went in for the 30,000 mile maintenance service and the voluntary recall on the ECU reprogram. The service advisor told me that the transmission fluid needed to be changed, or the warranty will be voided by Kia if a transmission problem occurs. When I got back home, I checked the owners manual, and it clearly states that no change is required under normal driving conditions, and 60,000 miles under severe conditions.

So clearly it was a deliberate ploy by the service advisor to sell me unnecessary service to generate income for the dealership. This is the second time this dealership has sold me unnecessary service. The first time was on my first oil change, when I was told that the engine oil had to be changed at 3,000 mi,, max at 4,000 mi. Again, a check on the owners manual showed a recommended change at 7,500 miles. What a misinformation! What are these service people, vultures waiting to prey on their customers?

I googled these two items, and found out that the 3,000 mi oil change is indeed a myth, as tests conducted in California showed the oil still have usable life even after 7,500 mi. On the 30,000 transmission fluid change, there was this guy from Pa complaining on Kia forum about this unnecessary service sold him way back in 2011. He complained to Kia Corp. directly, and so Kia Corp. is aware of this malpractice by dealerships. Since this disservice is still being committed by the dealers, it would appear that Kia Corp. is condoning this practice. In fact, it may also be abetting them by sending out complimentary services to Kia owners just to go to their dealerships.

Something should be done about this, and Kia Corp. should warn their dealers about alienating their customers, or perhaps they don't care at all.

40

Bought my first and last Kia approx. 8 months ago - a K7 model completely loaded at Sansone Kia Route 1 dealership . Recently the car will not shut off unless I put it in gear to shut it off doesn't happen every time but happened at least 20 times. Brought it in for service today 8/4 and was told they can not find the problem. In addition I was told when I bought the car that it was covered bumper to bumper for the first 60,000 miles - the two front tires have a bubble on the outside of the tire on the wall of the tires not the tread. They want to charge me to replace defected tires really? Not only can't they diagnosis the shutting problem they don't want to back defected tires. I will never consider buying another Kia and wish I had stayed with Ford never had these issues and if I did they would back the product.

20

I purchased a 2008 Sorento in 2009. It was a left over but brand new from Baierl Kia Mcnight rd. I loved it! After about 3 years, I started losing power in first gear occasionally. I took it for service several times, but they can never seem to find a problem. So I would take it home and it would still do it. Try pulling out in traffic with no first gear.

I thought I would try another dealership so I took it to South Hills Kia. They told me they couldn't find anything wrong either. I was furious it was doing it more often now. I am so tired of the run around having to do without my car and then no results. They finally said they would put a new transmission in.

Well it still did it so they put in another one 2 months later. Picked it up Friday, went to the lake with my family for memorial weekend and guess what ? IT IS STILL DOING IT! NO POWER IN FIRST GEAR!!!! Come on Kia really?????

20

On 5/15/2015, I went to KIA to refinance my car. The salesman's name was Danny Jones. I was not looking to purchase a new car, just to refinance cause I need a lower car payment. He explained everything to me how everything works. That was fine, but with this whole process of all the waiting and the back in fourth with how much it would be was a bit much.

So to make it really short, my final amount was $409.00 which I currently pay $483.06 already. This didn't help me much. I was looking for $350.00 to be my highest total. I wasn't looking to pay ANY MORE MONEY EITHER so the transaction never happened.

However, I continued to get calls to come in saying hey'll work with me. After so many calls, I said if it can get my $350.00 no down payment, I will come today which is 5/23/2015. I stopped what I was doing, and I told the sales person I'm very busy I have a lot to do please do not have me come out there for nothing. He assured me that I will get it for $350.00 and no catches to this.

So when I get there he was already saying well MARISAL your going to have to help me get there that indicated to me that $350.00 offer what not so. I guess this is what car salesmen do, play around with a potential customer and lie to them. Kia just lost a customer and I did not appreciate that he wasted my time or my gas. I was out shopping for my daughter's graduation and I didn't finish just to go to KIA and not get a lower payment.

20

I went into the Newton, NJ dealership a couple of weeks ago because of a mailing I got regarding their new showroom that had moved. The mailing had a number on it to match at the dealership for prizes. Mine didn't match but said I'd get a lottery ticket and $5 Walmart gift card. I got the ticket but not the gift card. But that's not my complaint....

I was approached by a salesman before I even shut my own car off and got out. I told him I came in because of the mailing but that I was looking for a used BMW or similar car. He took tons of information from me but said not to worry because it was for marketing purposes only. He told me that a couple of times.

The salesman was not from that dealership - he said he was from Michigan and traveled to different dealerships for short periods of time.

He then brought a car around for me to look at. One car. I didn't even get the offer of looking through the inventory. I reluctantly took it for a test drive after he opened the door for me to look at the interior and in the meantime, buckled himself into the passenger seat without even asking if I wanted to test drive it. He did not give me a price on the car. He told me we'd negotiate that later.

So we had some small talk while driving, and I inadvertently told him I was house-sitting for someone in the area. He proceeded to ask me if I could "take people there". I thought it was an odd question but shrugged it off. He then started telling me about his wife and how they have an "open relationship". (there was more to this but I don't think I need to go into such detail). Then he asked me at least twice during the test drive if I would go out for a drink with him. I got the impression he wanted to do it that minute but I don't know that for sure. Of course, I told him no.

Back at the dealership he proceeded to tell me how much money he makes - to impress me I guess. I really didn't care.

Upon arriving to the dealership and after the test drive, the salesman kept asking me if we had a deal that night. Before I drove the car I told him it was possible if I liked the car. After driving it, I wasn't sure. He would not give me a price!!! He then called over a woman he said was the finance person and she asked me if I would purchase the car that night. I told her I wasn't sure about the car and she walked away, again not giving me a price. I told both of them it would depend upon the price of the car. She told me that she WAS NOT going to contact a bank that night if I wasn't sure on it. And, I still don't know what they wanted for the damn car.

Also.....as I was leaving, I was again asked by the salesman if I'd go out with him.

Now, today, I get a letter in the mail stating that Kia turned down my credit application and it was reported to the 3 credit bureaus. First of all, I DID NOT fill out an application. Secondly, how can they run my credit if they won't even give me a price for the car????

I did not authorize a credit check. Of all the questions I answered for the salesman, he told me it was "for informational purposes only". No one told me they were doing a credit check that night. And I know that if I agreed to buy the car, they would have given me financing no matter what - my credit score is average. I am beyond livid.

Although the salesman showed a lack of class and acted unacceptably, I wrote it off to him just being a jerk. Then when I wasn't given a price (they said they'd give me a price if I said I'd take the car that night), and to top it all off, now I hear that my credit report was pulled and reported to the credit agencies. And I didn't even get the gift card for my trouble!

I have been telling my friends and family to NOT go to that dealership, but now I suppose I'll tell them to not deal with Kia at all.

If this is the way you do business, then I don't want anything to do with it nor would I want my friends to be subject to it.

20

I went to this Kia Autosport with my girlfriend to look at used cars. She had previously went and got a quote for a used Sorento and was told she needed to come back with a down payment of $1,500. The salesperson we spoke to was less than enthused when we asked to look at the "used" cars. He, nonetheless, took us around and looked.

The Sorento was gone, but there was a cheaper Ford Focus. We then went inside to re-enter all of our information. The salesperson (Andrew) noticed we had been in before and got a quote on a different vehicle. He didn't indicate there was any problem with that.

Halfway through gathering our information, his manager (Aaron) walked over and began to berate my girlfriend and myself about our age (we're 25 and 26 respectively). He then looked over Andrew's shoulder and told him to stop and exit out. Aaron told Andrew to not even bother getting our credit information (mine wasn't even previously on file) and began telling my girlfriend (in a rude, loud tone) that she had come in before and was told she needed a co-signer.

I spoke up and told him that she was never told she needed a co-signer, just how much of a down payment, and he yelled "I don't care. She needs a co-signer." I mentioned I could co-sign and he laughed, told Andrew to exit out of the application and walked off before even bothering asking about my employment or credit score. Andrew, looking startled, then promptly apologized to us and told us his manager was "just ready to go home" and told us to have a nice day. I have never seen such unprofessionalism in my entire life!

20

First, I would like to say that I have been a loyal Kia customer for years that have purchased several vehicles from your Stockton California Kia dealership. I recently purchased the 2015 Kia Soul (trade in 2012 KIA Soul ) and was treated with such disrespect and horrific customer service that my faith in the company as been rocked.

The Sales Manager's conduct has been absolutely deplorable and not what KIA or its stock brokers condone whatsoever and relegated the reputation of KIA to that of "The Unethical Commission Driven Shady Car Salesman". This cannot be how loyal Kia Customers can or should. Accept when you choose to purchase a vehicle or in my case several from the company .

The lies to my family and how he conducted himself would embarrass Kia administration at the corporate level and stock brokers as well would find it unacceptable.

If this reaches a member of top management with Kia I would appreciate a return phone call/email to discuss my issues and length, and I would like some form of Corporate Kia Management intervention regarding my situation .

Trust is the cornerstone in business and is what is expected when you purchase a major vehicle like an automobile and when you are a loyal customer to a major company in America is supposed to mean something.

I'm glad this complaint opportunity is available as I was informed by the Account Manager, Terry Hill, that she was the highest anyone could go in terms of complaints which is absolutely not true.

I would love the president of Kia or a member of the Board of Directors or someone from the stockholders portion Kia to read this and to attempt to contact me regarding my concerns and time sensitive issue .

If I and other loyal Kia customers here in California and across this country who believe that Kia is a outstanding company who value their customers are to remain loyal, it needs to reciprocated by KIA. I need to know that I and those I've recommended to KIA have not been fools for spending our hard earned dollars with KIA Corporation.

20

I purchase a Kia Soul in 2013. I love the vehicle. Last November/14, I went to the dealership to have my winter tires put on (which I had purchased from the dealer), and I had asked them to check the breaks because they had been squeaking. I was told that the break pads needed sanding and the cost is around $450 and nothing covered under warranty. I only had 9500 KM on the vehicle and was told it's part of regular maintenance and the cause was "lack of use". I'm sorry I have owned a few vehicles and never heard of such a thing. I use it every day to and from work. There was many emails back and forth with the sales person who by the way was very eager to help.

Finally, I had to call the service manager and after much discussion she had agreed to speak with Kia Canada and see if anything could be done. Well guess what I never heard another word. April/15 arrives and I go to the dealer to have my summer tires put on, and they tell me if I don't get the pads sanded I will need a break job, so I went ahead and $480 later not very happy.

I have spoken to other Kia owners who tell me the same thing has happened to them, also mentioned to mechanics and other car dealers. I think we are all in agreement that maybe there is a problem with the break pad themselves, the quality is not there. I don't know if anything can be done to look into this matter, but I am worried that this is going to happen again. Thank you for your time and I would love to hear from you soon.

20

I purchased a 2013 Kia Rio in Oct. 2014 from Kia of Union City, GA. I financed it for one month with Kia Finance, paying it in full on 11/10/2014. That is over 5 months ago, but the dealer has not given me the title and won't tell me why it is taking so long. Each month, I've been getting temporary tags from the dealer one month and the DMV the next. I've been going back and forth for month now doing all the legwork even though I paid the dealer over $700 in dealer fees to process the sale.

The DMV discovered the dealer has been changing the sales date on the contract so they can keep issuing temporary tags. The DMV also discovered, as I suspected, there is a lien on the car. In essence, I was sold a car the dealer did not own outright. I believe that is illegal. So, now I've paid for a car that is titled to someone else and a dealer who is doing nothing to satisfy the lien so I can own the car free and clear, as was the intention of the sale.

This dealer is dishonest, disreputable, and a crook. I bought the car for my niece, who needs it for work. We have no problem with the car, only the way we have been treated and the horrible realization that I have wasted my money if I cannot get title to this car. I called a lawyer today. We will sue Kia for every penny I have spent for this car, and then some. If you can help, I beg you to please do so.

60

Bought my first Kia Soul . 2010 with over 40,000 miles ended up being more than a new vehicle. Sould have learned my lesson. Every time I go for an oil change they want to know if I want to buy a new car. Explain each time my first encounter. They proceed to tell me they have new management. Decided to give them another try. My daughter bought a new car. The payments were set up to be biweekly though a company that paid the payment to the bank . Money was taken out but never sent to bank making payment late because of improper paper work from Kia. no return call from Kia . Also had encouraged my brother to check with them about a car which he bought this year,. Very disappointed in Kia and will never encourage anyone else to go. Should not have to write a letter of complaint,should be able to talk to a human being that really cares about there business. Everyone works hard for there money and would like to be given a chance to afford one and be proud of there cars.

80

My complaint is the radio. I listen only to AM and many times when listening I go over a small bump, and there is a quick snap and the radio volume goes up or down. The dealer said it was the antenna and replaced it. Same thing. Quality of sound is bad. I listen mostly AM 1100 WTAM a 50,000 watt clear channel station in Cleveland, OH and the dealer told me it was a weak station.

They advertise they cover 38 states and half of Canada but like you they might exaggerate a little. Since I am with 35 miles from the broadcasting tower, I do not think the poor quality of volume is because they have a weak signal. I love my radio and enjoy listening to it but the quality of the sound on this radio is worse than poor. My last car was a Mitsubishi and it had a wonderful radio, and I would hope to have the same with this car. I currently have a 2014 Kia Forte 5 which so far has been more than satisfactory other than the radio. Can someone help correct or if necessary replace this radio?

60

The following is the final paragraph of a letter I sent to the dealer from whom I purchased my 2014 Rio, and was sent following the first service and dated 12th May 2014. I forwarded this same letter to your "surveyscustomer services" e mail address on 31st March 2015. I have not to date received a reply from any source. Good relationships??
"In a nutshell, I felt my treatment was somewhat off hand and cavalier in fashion, I was not offered the opportunity to discuss any of the cars features with staff, all in contrast to the manner in which I was treated by the staff of John Hughes when I purchased a car from that company some 8 years ago. In closing, I am perfectly satisfied with the vehicle, but suggest your staff be reminded that people are more important than the vehicles they own." P.S. I am 93 years,old. been driving cars and airplanes for 70 years!

20

I have had trouble with the radio since I bought the car a year ago. I use the AM almost all the time. When going over a bump there will be e crack and the volume goes down or up. There is often static and weak reception. I listen to radio WTAM a 50,000 watt clear channel station in Cleveland, Ohio and am within 25 miles of the tower. The service manager told me I listen to a weak station. Pardon me, but this station can be heard for hundreds of miles from Cleveland. They told me it needed a new antenna which was replaced, but it didn't help at all. I want a radio that works and do not appreciate being told they can not find the problem or blame it on a weak station. I know this does not happen al the time since sometimes it is constant and other times happens constantly. I have not noticed it on the FM side because I do not use FM much. It also seems to happen more often when the radio is cold.

40

I purchased a 2015 Kia Soul last week. I'm very upset that your service department wanted to sale me a spare tire kit for $244. I just spent $22,000 with you. I was told that Kia doesn't offer spare tires because of the 24 hour roadside assistance. I live in a very rural area with desolate roads, cell phone service is hit or miss so you want me to walk somewhere to find phone reception and sit on the side of the road for hours waiting for them not to even give me a new tire?!?!? I can change my flat in 10 to 15 mins. I'm a single woman so your telling me that's its safe for me to get outta my car to walk and find phone reception and then walk back to my car and sit for hours waiting. Umm yea not safe and not happening. KIA NEEDS TO GIVE ME A SPARE TIRE!!!! I plan on making complaints everywhere and anywhere I can!!! I will not recommend KIA to anyone for this very reason, and wil take my business somewhere else next time. Over a tire!! Just sad!!! This is ridiculous!!! Put spare tires in your vehicles. Not concerned with your customers safety at all!!!!

40

This car has been the worst car I have ever owned! I bought the car used on September 20th of 2014. It is a 2008 Kia Rio LX. It has 97000 miles on it. I drove it for about 2-3 weeks. On October 7, 2014, the car idled funny and before I could make it home, it had a major loss of power not going over 20 mph. Well, we finally got the car home and hooked a scanner on it. They pulled P0016 and P0300 codes on it. Because of the various codes, we agreed to put it in the shop to get fixed. Finally, we received a call today from the mechanic. He was out sick with pneumonia and had tons of work to catch up on so it took him a while. It turns out, the cylinders 1-3 had bad coils and cylinder 4 had no compression meaning that the valves on that cylinder are damaged. My timing belt was not broke and was actually replaced as maintenance because we did not know when the previous (and original) owner changed it or if they had and we wanted to be on the safe side. The belt and all the teeth were fine. The car had not jumped time. Basically, from what we can gather, the coils went out and somehow made the valve go bad.

That's the best we can figure. When we bought the car it had no warning lights on of any sort. All of a sudden, in normal weather and driving conditions it messed up that bad? I don't think so! This was a fault in the car that got worse over time until it messed up my engine. I have two kids, work a full time job, and go to college and I have no way to get anywhere I need to get. Well, then I contact a Kia dealer to see about the warranty. They tell me that because I am the 2nd owner of the vehicle, the warranty is only for 5yrs/60,000 miles and not the factory warranty. So, just because I didn't own it first when it was brand new, they won't cover it under warranty. The fact that I am the second owner doesn't have any bearing on this car or its problems!!!!! It seems to me that Kia wants to get out of warranties so they apparently make very bad decisions like this. From all the complaints I have seen, nobody keeps Kias long so they don't have to worry about fixing their screw ups! I will never buy a kia again! In addition to that, I will be filing a complaint with the BBB as well as posting my story on every site that allows complaints of this nature. I am usually a person that takes things in stride and doesn't get this upset, but this is ridiculous!! If the warranty was good enough for the original owner, it should be good enough for me! If they had faith in their vehicles, it would be also. I want everyone considering a kia to know what they are getting themselves into because nobody should have to deal with this crap!

If for some miracle of a reason, Kia decides they want to talk, call 903-389-8802. If they fixed this like they should, I will post a rebuttal and be fair. If they decide to fix this mistake of a car, I will post that experience as well because that is just the type of person I am. I do not want something for nothing. I just want what I feel is right. Otherwise, you will see more complaints from me on different sites as well as hearing from me on the BBB complaint.

40

I'm concerned that I may have a problem that could cause a wreck. Enterprise told me when I purchased the car that I had a 10 year 100,000 warranty. So why haven't I been notified about recalls? I have a 2008 KIA Optima, purchased in July 2009 from Enterprise. Why haven't I been notified of recalls?

40

Purchased 2015 Kia Soul Red Zone on December 31,2014 from Paul Brown Kia in Olean, NY and I am having problems with the paint. The red strips on the sides are fading and the black on the lower panels looks as if they were sand blasted. Day I purchased vehicle I requested mud flaps but was told Kia didn't make them for this model and couldn't be put on. I only have 1800 miles on the car and already needs a paint job. Traded in my 2012 Soul which didn't have a mark on it for this car which you can't even touch it without leaving a scratch on it. Dealership told me it needed mud flaps and go to an Auto Zone and have a pair of generics put on it. Never have been so disappointed in a vehicle as I am with this one!!

20

On Feb 20-took My Sorento in because of loss of power while driving- Cost me 432.36 for repairs- Yesterday while driving through 5 lanes of Atlanta traffic-It looses power again-How dangerous is that? It did this several times before I arrived at home. I have taken it in again- We will see what happenes! Very dissatisfied with KIA-- Paying cash for this vehicle will never happen again.

60

My lease ends April 4, 2015. On 3/24/15 around 5:30pm I arrived at Roseville Kia to drop of my lease vehicle. I called them a week ahead of time and told them I needed to drop off my leased vehicle before April 4th and was told it was okay to do so. When I arrived I was greeted by a man in the parking lot. I informed him I was here to drop off my vehicle, he took my keys and asked me to go inside and speak with the manager. The conversation between the manager (stocky Asian Man) and I started off good until I told him I want to return car and not purchase. I went over my miles and understood I was obligated to pay. I’m sure I was not the first person in this situation. He got really defensive and questioned why I don’t want to keep the car. My whole experience changed after that.

I was asked to have a seat while he looked into my account. After sitting for about 30 mins, the manager finally come over to me and inform me I can’t leave my car there and that I would have to make my last payment before I could return the car. I showed him paperwork showing my lease ends April 4th, he rudely said even though it states my lease ends April 4, 2015 I have to make April car payment and return by May 4, 2015. I informed him that I will make my payment but I need to keep the car here because I’m not going to be driving it and that it would be difficult to find someone to give me a ride home. He did not care and basically treated me like dirt and refused to help me in any kind of way. When I asked what he recommends, he told me I need to call customer service and that there was nothing he could do for me.

When I asked him what would be the difference between leaving it today or bringing it back in a few weeks, he could not give me a concrete answer and his final answer was I couldn’t leave the car because he did not have room to keep the car at his location. I asked if I could use their phone to call customer service because my phone was dying and he was hesitant on letting me use the company phone. I felt like if I came there with the intention to return my current Kia for a new Kia my whole experience would have been a lot different because he would have gotten an incentive. When I contacted customer service the next day, I spoke with Jamie and she informed me the car must be returned by April 4, 2015 and she was puzzled as well on why Roseville Kia would not accept my car.

That was the worse experience I have ever had dealing with a car dealership and the manager at Roseville Kia was not professional at all and needs more customer service training. If he was not familiar with the lease end process he should have at least offered to have someone call me the next day that could assist me. I have arrangements to take it to Davis Kia which is an inconvenience because I have to find someone who has time to drive to Davis to pick me up once I leave the car when I had already taken it to a Kia dealership. As a manager he has an obligation to represent the company in a professional manner and now every time I see a Kia vehicle in passing I think of that awful rude Asian manager at Roseville Kia. First impressions last a lifetime.

40

Service is bad really bad 5 hr wait every time, on top of that I have to keep calling the service dep for a part they keep telling me oh it was sent back because you dident come in , I dident revive a phone call how was I suppose to know this is the 3rd time wow. Love the car but the service is so bad won't be buying a Kia in the future and I have a lease.

60

I have a 2012 Kia Optima and have been having problems with the engine for the year. The engine has gone out. They are telling me that warranty will not cover it because I had 2 receipts missing for oil changes. I had the oil changed just don't have the receipts. Even if I didn't have the oil changed you can not tell me that a lack of 2 oil changes would cause the engine to go out. Someone needs to make this right. I can't believe the whole warranty would be void. I will be obtaining a lawyer and will be talking to the local news about this problem.

60

It is my pleasure to write to you to have more information from you, of the technical problems encountered in my car Kia Model Sport age 2012 and holds the base number (CNAPC81127279052) and always agent here in the Kingdom of Bahrain Ihamleuena responsibility. A year ago, and I'm going to work in the morning the car does not work, when I take the car to our local agency I find the car battery was Damage ((without any alarm Light alert in the dashboard indicator lights )).

Two days ago, my car doesn’t work and I took to the agency and on the next day they call me, saying that the engine oil has become fat. And to preview the car you need to pay an amount equal to $ 700 . My question is directed to the caller (Why did the alarm Light alert in the dashboard indicator lights didn’t display about engine Oil alarm). The answer was that all Kia vehicles manufactured, alarm dashboard indicator lamp does not support this kind of issue. And also I told them that the car has not completed the age of three years and it run only 45934 km away. Which car is still under warranty? They said the imbalance in the engine does not include a warranty.

80

I LOVE my 2014 Kia Optima but I have a complaint about it. The passenger seat is entirely too low, it should have been made to adjust like the driver seat is. Other owners that I know that own the Optima have the same complaint as well. In manufacturing your newer models please take this into consideration. Thank you.

20

I recently purchased a used 2010 Kia Soul with 45000 mile on it. Not even a hour after I left the dealership, I discovered the there was a roaring sound. We took it back to let them know, upon which time they saw the rim was bent. Immediately they said that must be it. The fix the rim and I left. The roaring continued and now the wheel shook when I put on the breaks. I called the service center to let them know the roaring was still a issue. I got appointment, I was told it was the barrings (something I already told them before I left) but it wasn't a safety issue or scam so they were not replaced but if I wanted to spend the money to replace them it was fine.

My heart dropped to the ground. I am a single women. This is my first car since I filed for bankruptcy in 2009. I put $2000.00 to have to find another $500.00 to fix a pre-existing condition. DO NOT patronize Hatfield Kia in Columbus Ohio. The bearing on my Kia Soul are a perfect example of why not to buy this piece of junk! It's a scam 100% all the way. Fix this or don't sell crap Kia!

60

I have a 2007 sorento with 60,000 miles the drive train has a warranity of 100,000 miles. It has a whinning sound coming from the drive train so I took it to the dealership to get it check out and get the problem solved. The service manager Danny French informed me I would have to pay them to find the problem, of course I refused. So they would not even check my vehicle and if it was something that was not covered by the warranity I would have paid for it but they would not even look at it to determine this without pay. They have lost a good customer and I will speak aganist them in all my fuctions here it Vero.

20

I purchased a Kia Forte in May of 2011. I have to have the transmission replaced. I contacted Kia customer service on Sept 28 and had one return phone call saying to call Shamaar back. I did this three times. I have updated my complaint on their website and recreated a complaint that is now not on their website and as of today, I have not heard from anyone. The car is less than 5 months old and I have to have a transmission put in it. Sure, I understand that is what a warranty is for,but who expects a 5 month old car to need a transmission replaced?

I feel as if I am paying for a used car now. I took the car to the dealership on a Friday to have the work done and because they said 11:30 was too late for them to work on it and they were not going to pay for a rental car for a weekend, they said the bring the car back. I work where it is hard to get to a phone, so e-mail is my main point of contact.

So I emailed the Service advisor on the following Monday and I did not hear from him Monday or Tues as I was going to drop the car off. He finally called me on Wednesday to say he was extremely busy and does not get a chance to check his e-mails and wanted me to bring my car in again on that Friday. I advised I had plans and it would have to be on Monday after I got off from work.

When I spoke with the owner of the dealership, he advised me that I would not be getting a new car and that he would not have a problem himself purchasing a new car and having to have the transmission replaced if it was under warranty in 5 months of owning it.

First off, the car is now 5 months old. The transmission needs rpelaced. Who is to say that the mechanic does not mess something up in the car while replacing the transmission or I have problems further down the road from the work. It is like purchasing a car and having it wrecked. You no longer even like the car. At this point, that is where I am at. I do not like the car, customer service or the dealership. Kia's customer service obviously leaves alot to be desired and I am sure I will look somewhere else in the future and so will the rest of my family that owns a KIA.

I recently purchased the Kia forte and first off it is a complete rip off the seats are uncomfortable, the stereo system is awful you have to double the volume to even get the normal sound of another car, their are no arm wrests. in general it is one of the worst cars i have ever had or been in I would not recommend this to anyone looking to buy a new car . I previously had a kia a couple years back and thought i would give them another try since they are under different people, but still the same quality as last time. Im already haveing trouble with the transmission at least i have the warranty.

At this point, replacing the car is the only thing that would even make me happy, based on the customer service alone and their lack of response or care for their customer. They have to deal with me for 5 years and my whole family has a KIA. I certainly would take this into consideration.

40

I have been a customer of Kia since purchasing a 2005 Kia Sedona in 2006. For the majority of the time sincee then my dealership of choice has been the Southtown Kia dealer for all of my service. I have always had good service, however I have had previous problems from the new and used car side of the business. On one ocasion the matter was settled through the intervention of AMVIC, In that case it was satisfied to my satisfaction. On the 23 of Feb 2013 I approached the dealership with the intention of purchasing a newer vehiclee. This is where my troubles stsrted. After looking at numerous vehicles with Kia and other dealers, I decided to purchase a 2009 Jeep from Southtown. I was told that the vehicle was fully loaded with all features including heated seats and AWD.

The vehicle was listed at 13,900.00 and I paid 12, 081.00 and my 2005 Sedona in trade. The manager insisted that the would be no compensation in this transaction and I shaoud be happy with the deal as the had another buyer who was willing tto pay even more for the vehicle then I did and he would be more than happy to reverse the sale. I didn"t believe the other buyer tactic and believe he wanted me to go away happy. I was also told about the 90 day 5,000 bumper to bumper warranty, which was also a farce. my digetal dash showed to chect the TPM module., but when I brought it to service I was avised that there is no waranty on this part. As I had not been givin any iformationn on closing re the guaranty,I called the branch and was told a copy would be left at the fromt desk and my waranty would be extended from that day. The financh manager said it was a mistake on the salesperons part. ( another mistake ). And here is the kicker, I went to a Lubex to have the oil checked and transmission.

I was told that a cover on the fuel line must have come apart because someone had tied it back on with wire, This whole transaction has been a joke and I feel that I want what I paid for. I am sending this matter to you for a resolution. A few days after purchising the vehicle I took it to a local Dodge dealer where the mother of my sons girlfriend was Leasing Manager to have her look at it for me. She said that it was in very good condition as far as she could see, Only 44,000.kms. were on the vehicle. This was the major reason for my purchasing, along with the AWD feature and the heated seats. Her recommendation was that I take this vehicle back for some type of compensation as the vehicle was definately NOT AWD or 4x4. I tried to make an appointment with the selling salesperson but he was not available that day, sso I took my concerns to the manager of the branch, ( Johnny ), who advised me it was just a mistake on the salespersons part. Supposedly this person Chad Raymond was one of the top salespeople in the branch.He was also assisted in the sale by another salesperson. In the event this matter is not satisfied to my satisfaction, I will be looking at all remedies, including AMVIC.

60

In June of 2011 My car a Kia optima started acting up. The throttle would not work and the car wouldn't go anywhere. this intermittant problem persisted until I took the car to KIA of Des Moines to have it looked at. Ultimatly it cost me almost $400.00 to repair. I asked about the warranty and the dealer told me it was 2 months over the set warranty period.

I complained and aked them to help pay for a portion of the repairs considering the car only has 47,000 miles on it. The dealer acted as though he didn't care. Now they want over $800.00 in Preventative Maintenance work to "ensure" the rest of the warranty remains valid. I also own a Chevrolet and I spoke to them about the problem and they laughed and said they wold have at least help pay for a portion of the repairs, if this were a chevy.

Kia builds nice looking cars CHEAP! I consider them disposable cars and will never buy another one!!!!!!

60

I have a 2010 Kia sportage with a full log book history going through the warranty process I have been mucked around continuesly for the last 9 weeks an it's just not good enough the problem needs to be fixed warranty keep rejecting claim asking for more information an photos if vehicle I'm at my wits ends the motor seized with absolutely no warning in the middle of no where no warning lights nothing I'm sick of waiting on return calls that never happen Kia please hurry up an warrant your 5year unlimited warranty it has been a horrible ordeal an I just want my car back if the problem isn't fixed shortly I'm going to have to take it higher

60

First let me say I love my 2013 kia optima, my complaint is that I did not realize that the car did not come with a spare tire or jack. I know it has 24 hr. service to call for 5 years, however I know I will most likely keep the vehicle for more than five years, what do I do them. Also where I live in the country of rural Ga. I don't want my wife to be stranded in the middle of nowhere with a flat. She is a country girl and can change a flat tire, like all country girls I know! Please contact Kia and express my concerns.

40

Please I need your intervention now. Kia Midrand is really giving me hypertension now. I stil don't have a car licence disk! I bought a car and was given temporal permit as usual. It expired afta 21days, I went to kia to get my number plate, I was told it's still not ready. They gave me another temp permit expiring today 14th. Yesterday, I went to kia and was told number plate is not ready but Nash,a salesman would deliver it to pretoria where I'm residing. I am still waiting, no Nash, no call for apology, no permit neither number plate.

I have been moaning about the service I got from the beginning from them until Denzel at web customer service intervened. I think I was the first to buy this new picanto in gauteng as a whole. I have been waiting for this car since I saw it online, february when wheels.com was talking about Audi who drew it. I went to the web online support,requesting them to let me know when car has arrived. I kept on calling, surfing , going online just to keep my patience strong. Finaly july15 it was launched. I tried dealers, they said it had not yet arrived due to snow. 21st July I bought the car. Believe me we were struggling for the colour, no one knows which colours were coming. Fine, I tried to understand cos maybe I was quick before they knew anything about new picanto.

What keep bothering me is the ignorance and poor service from Christo, the manager. Believe me, he never came out to speak to me afta I waited from that 21 july till my BIRTHDAY 2 August where I had to go for any colour. I never saw his face at all as the first customer to buy this new car in his branch ON MY BIRTHDAY! I was there for almost two hours waiting waiting for Nash to get full info from headoffice . He kept on going to the manager but he would just peep.

He stil did not make any effort for me to understand what next about car disk because he is the one who refused with another permit yesterday. They don't bother meeting me halfway in terms of service, I keep on leaving work in joburg to them and I see other dealers delivering products to their customers at work like that permit was going to be delivered. I really regret choosing their branch, this always pains my heart but now again it's worst.

I love kia product. If they valued me as their important customer, do you think they were not going to follow up and give me update in everything! I am really troubled in spirit. Please help Me kia, I will not call them again , I will use taxi whilst waiting for the disk.

20

I bought a 2013 sorento . I like the suv but I'm disappointed. I had it back to the dealership for a computer update for the rough idle with The a/c on. Now it idles rough sitting at a stop light with the a/c off. I was going for a v 6 but they didn't have one on the lot and told me I would be happy with the gdi 4 . I feel now I was lied to.. I have to put the car in neutral at stop lights. A simple fix would raise the curb idle up. Mine is at 500 rpm. If I press down on the Pedal and bring it up to 700 to 800 rpm in drive with the break on it is prefect. I bring it to the dealership and of course they say not codes no fix. I have owned may cars with 4 cylinders and never did this. Is there a fix or should I just trade it in. I bought it in crystal river citrus Kia.

60

Trying together reimbursed for fuel is a real challenge. First had to take off 2 hours from work to get there on time. Second I live over 60 miles from nearest dealership. The dealership was ok but when they went out to check miles on vehicle the lady just had me look in to check the odometer ( if that is all I came in for let me call in).

To summarize the 15% inconvienence tacked on did not make up for hassle, I cannot get rid of vehicle due to diminished value, the MPG was a big factor in buying the vehicle not just for economic reasons but for environmental impact as well. Not sure that Kia has addressed this issue at all.

I do not think that Kia is honest, one does not get the MPG on a Kia soul that was claimed unless they were driving down a mountain the whole way. This compounded with the hassle I have received from Kia finance to change my due date. So far the vehicle drives well but I am worried now about warranty should I need it. I hope that that dept is overseen by someone else.

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