Kia Customer Service
Rated 1.53 of 5 Stars
Based on 350 Complaints

Contact Kia Corporate

Toll free phone number: 1 (800) 333-4542

If you need to contact the Kia corporate office with your feedback, there is information listed below. The best way to reach a live person at Kia is by calling the customer service phone numberat 1-800-333-4542. Having billing issues? An alternative complaint line for Kia Finance customer service is 1-866-331-5632. We could not find a company email address for Kia.

You can use the Kia Motors consumer assistance center to provide feedback or inquiry to speak with a customer service representative. A form for customer service needs pertaining to Kia Financing can be found here. The company can also be found social media. So, if you do not get a response by phone or email you can connect with them on Twitter or on their Facebook page.

Kia makes popular car and SUV models such as the Optima, Sportage, and Sorrento. There have been thousands of consumer reviews filed about various problems with these cars. The most common issues are releated to mechanical failures, deceptice sales practices, short-term leases, and about the warranty. Kia corporate keeps standard business hours of operation, even though they are based in Japan.

Kia originally was founded in 1944 as Kyungsung Precision Industry manufacturing bicycle parts. Over the years the name was changed to Kia Industries as the company worked on Honda-licensed motorcycles and cars, and then later changed to Kia Motors as the company joined the automobile industry full in 1986. Kia Motors America started expanding into the United States in 1992.

The company maintains their world headquarters in Seoul, South Korea while Kia Motors America uses  the Kia Motors Manufacturing Georgia plant in West Point, Georgia that was a $1billion investment into the North American market.


Experienced poor service? File a complaint here!

Kia Contact Information

Report complaints to corporate and get satisfaction

  • Kia headquarters address

    • P.O. Box 52410 Irvine, CA 92619-2410
  • Company website

  • 1-800 phone number

    1 (800) 333-4542
  • Better Business Bureau rating

    A-
  • Customer service hours

    8am-5pm PST

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Top Kia Complaints

Browse more than 350 reviews submitted so far

20

The Kia in Bathurst, NB is the worst to deal with. The have no people skills what so ever and April and her boss is the worst to deal with. I purchased a new jeep and it's making noises and all they keep saying it's in my head. A brand new vehicle is not suppose to make noises and the noises are loud and it's only making the noise when you are driving and they keep refusing to go for a drive with it. they are a bunch of idiots. this is my 4rth kia and never had bad service like this but this is my last kia.

20

The Kia in Bathurst, NB is the worst to deal with. The have no people skills what so ever and April and her boss is the worst to deal with. I purchased a new jeep and it's making noises and all they keep saying it's in my head. A brand new vehicle is not suppose to make noises and the noises are loud and it's only making the noise when you are driving and they keep refusing to go for a drive with it. they are a bunch of idiots. this is my 4rth kia and never had bad service like this but this is my last kia.

20

Belt molding on my 2022 Kia Sorrento was discolored after it was cleaned after an accident.. talk to 2 people at Kia in Fort Pierce Fla about it getting fix.. was told they would look into it since this is a problem with other Kia’s .. I have left several messages and went to Kia dealership in Fort Pierce at least 3 times and was told that some cleaning solution they were seeing if that would fix the issue… no one has ever called me back and after personally contacting them .. I still haven’t received an answer… it’s been 6 weeks with this back and forth.. not very happy with your customer service.. I want an answer ASAP as to what can be done and if nothing can fix the problem I want it in writing that this won’t affect my lease when the time comes to return the car

20

Purchased a 2017 jeep used vehicle Mohsin Hydari and he said vehicle was not in an accident. I sent pictures of right side and he denied it was in an accident. He said it was safety check and it wasn’t he said the brakes were just done they were not.
I got the vehicle safety checked and it failed badly and was not road worthy.
I had to fix :
Front and back brakes no brake pad on front right and damaged rotor right side.
Upper and Lower ball joint. They were surprised the wheel held on. Right tie rod end.
I understand it buyers beware but he didn’t care about his customers to risk my life is unacceptable.
And to lie about this is unacceptable as well this is the type of person that you have in your dealership I can almost guarantee you will have a huge lawsuit against you.
I have mentioned this vehicle they screwed me on to my friend and Facebook. You don’t care about your customers as long as you sell vehicles!!!
I have this vehicle for almost 2 years and I only put just over a thousand kilometres on it. And making payments on it plus the fact I put over $2,800.00 into this vehicle.
I’m sending this message just to let you know how bad Georgetown KIA is treating your customers. What a shame you think selling a vehicle is more important than the lives of your customers.

20

The 2023 Kia Soul I'm leasing went into "limp mode" while sitting in my driveway on 8/30/23. It was fine when I parked it the night before. This my only source of transportation. I am very disappointed with this. It's a new car, so ??. This happened with the 2020 Soul I had before and they replaced the entire transmission. It took itself out of limp mode but the Check Engine light is still on and I'm not supposed to drive it much when it's on.

To make this even worse, through experience I've found that the Folsom Lake Kia Service dept. Very seldom will ANSWER PHONE! I tried at least 8 times on the 30th with each time ringing at least 5 minutes and nothing.
I third again this morning with the same results. Unfortunately this seems to be normal for them.

I wound up using a "live chat" and scheduled an appointment on Oct. 4th. This was the soonest I could in so I'm effectively without my car until then. I can't help but think that I may have gotten in earlier had anyone answered thier phone on Saturday.

Both my wife and I are very disappointed.

20

I bought at 2022 Sorrento in May of 2022. Starting in January, I began having misfire issues and misfire codes for cylinder 3. I am now on my 8th!!!! time taking my car in for the same thing. I feel as though I am getting a major run around, when I feel there is a major issue with the vehicle and it is a lemon.

20

Withiams Auto, who I have purchased all my KIA for the last 30 years, sold me a 2021 Kia Soul G-Line in the beginning of 2021. In 2023 it began to USE oil, the recall is because some values were not hardened. My Soul did not have a VIN # for the recall. So in March after I finally figured out what was happening, I took it in to them and they said it would have to use 1 Quart per 100 miles for KIA to do anything, so after going through 2 test and it do this both time they then did some flushing out and filled it with oil again, and because it only used 1/4 quart in 1000 miles they said it was fixed and could do not more. That was in July. We were out of the country till the end of Aug and when I returned and began using the vehicle it kept using more and more oil. But when I took it in after I made them fill it with oil and seal it up "AGAIN"and after 100 miles it was at half quart. I was so fed up with it, I told my salesperson the need to step up, Of course he said yes we will make it right, the card was just under 60,000 miles and I drive all highway miles and it is in great condition. He offered me $15,640, but when I went in yesterday to sell it to him his sales manager changed the offer to $14,264. and walked away saying "that's our offer".

20

My car was towed to Kia from the Chevrolet dealership with the motor apart. I was told to have it moved to the Kia dealership in Morristown, Tn by one of their service employees, Chloe. She knew it was apart and that the Chevrolet dealership wanted 400 dollars to put it back together. Imagine my surprise after I have it towed there to get a phone call from Kia telling me they want 2100 dollars to put it back together before they can diagnose it. I believe my motor is in a recall but they refuse to do anything about it without the 2100 dollars. This dealership is trying to rip off a 64 year old disabled vet with a terminal illness and we are not going to allow this to happen without people knowing about it! He has been without his car for almost 6 months now.

20

I have a 2014 Kia ​​Sportage. In August last year, I had an engine problem as a result of a recall. I took it to the dealer ship, and the engine was replaced with another rebuilt engine. About a year later, I had an engine problem, and I had not driven it 10,000 miles. When I checked with the same dealer that installed the engine, they dealt with me. It was as if they did not care about the matter and told me that we cannot do anything for you. This is your problem. I will publish what happened to me on social media and let people know how Kia deals with its customers.

20

Worst customer service and service period! I love our 2014 kia optima but will never be purchasing a Kia again due to our experience here! They have had our car for 9 days now and its gonna be at least another 3 days as its about to be weekend! They screwed us around and failed to keep us updated! We called and got a quote for $398 to replace 1 fuel injector, dropped it off and was quoted the same price at drop off then the next day aftercalling multiple times we finally get to speak with someone who says there 1 time hose that has to be replaced thts $70 and that it would now be $690 but this was not mentioned when we were given standard quote n didnt add up to which they said tye guy that quoted us was off and would be monday before he was back and theycoyld honor price. Monday gets here and they say its $480 wh8ch is more then quoted but can live with. They then say they have order hose and it would be here and fixed this week! Thursday rolls around still havent heard anything had to call multiple times and send secretary back to find out whats going on. She comes back and says they had to order fuel injector and it hasnt came yet tho they knew this wS the problem a week earlier and we were told monday just waiting on a hose! Then we ask to speak to manager and get sent to his line and got picked up and hung up on. When they finally call they say part got sent to California but it was 9rdered last friday should be here by tomorrow. Then today still no fuel injector and know eta! Now we're 9 days without our car and they cant tell us when it will be done!! If anyone else wS willing to work on the pressurized engine we would be taking it elsewhere but we're stuck having to wait on Kia to get it together!!! We will be upgrading in near future and wanted a newer Optima but after this experience we will never own a Kia again!

20

Is well known that kia have a life time warranty for their engines but when I need to replace mine . My technician said that: it won’t get cover because a code P1326. In the message I get it was very clear it says they need to change or rebuilt the engine but now that I brought up the life time warranty is not cover because of it.

20

To whom it may concern,

My husband and I recently had our 2018 Kia Sorento’s engine blow out on 8.30.23 on our way down to Tampa, FL from Birmingham, AL. This is the second Kia vehicle we own that the engine has blown, the first being our 2013 Kia Optima- which Kia covered. 

We have had this vehicle serviced regularly and there is no way at barely over 100,000 miles our engine should have to be replaced. It is currently undriveable in Tampa FL at Century Kia with the engine being replaced hopefully this week. It will cost us $5300! And Kia has refused to help us with this cost. In addition, we have incurred costs of 3 rental cars, with another one in the future back to Tampa from Bham AL.

We were willing to purchase my 2018 Sorento last year because Kia was good to take care of our vehicle before. I am asking for a reconsideration in this matter- further up the corporate ladder. After all, it is customers like my husband and I that keep Kia in business. By word of mouth and reviews on social media and networking. 

Again, please help us in this matter. 5k is a lot of money to a middle class working family for an issue that should not be happening. I am expecting a response soon.

20

I have been trying get balance error on 2/3/2022 between transaction amount of payment to the principal amount. I called customer service several times. I sent my account information to correspondence dept. with a return signature. I have not received reply to my problem I want someone to give me an e-mail person that I can talk to about my problem.

20

There is a leak in my vehicle and this has been going on for about 3 months. I am pregnant with 2 children and we are breathing in the liquid coolant that is leaking into my car. There has been nothing done to help me with my vehicle. This has become a major issue.

20

This is more of a verification of what I was told today from my dealer. I purchased a 2023 Sportage last December. I traded my 2016 Cadillac SRX because it was out of warranty and I wanted a car with a good warranty. Now the car has 4500 miles on it and it had 2 recalls. When I took it in for the recalls, I told the service guy the car was hesitating when the accelerator is pressed and I was afraid I was going to get killed if it stalled when I was pulling out into the street. I left the car at the dealership and after 2 days he service guy calls and tells me it needs either "Perform Fuel Induction Service" or "Throttle Body Cleaning". He says they are working on it and of course it is covered under the warranty. Then yesterday he calls and tells me unfortunately it won't be covered under the warranty because it is a "maintenance issue" and they had to clean carbon off the valves or something. Here's my question: Is the following true: He told me the problem was because the car is a "high performance" car, and I wasn't driving it far enough, or long enough and I wasn't "punching it sometimes". Also if I was putting Murphy gas in it, that could add to the problem, that these Sportages don't like Murphy gas (like from Walmart). He suggested I go on road trips, drive longer and buy gasoline with a higher octane. (However, they did test the gas and it was ok.) These solutions do not seem logical to me or to several men I've talked to. My husband passed away last November and I'm really trying to get along on a budget and road trips and higher priced gas were not what I bought this car for. My worry now is, will this happen again after the next 4500 miles, and if it does, will it be covered by the warranty? To top it off, the service guy tells me it's close to needing an oil change so should they do that too. I said ok, that the first oil change was supposed to be free. He said well they changed the policy 2 days ago and didn't offer free oil changes any longer. I told him that's what I was told when I bought the car and that's what I expected and in the end they did pay for everything but I sure had to go through a terrible time to get there. I really would like to know if it's true about 1) having to drive the car the way he told me, 2) if I have to buy a higher octane gas and if Murphy gas if bad for the car, and 3) if this happens again, will it be covered under the warranty? Thank you.

20

I was wrongly diagnosed which lead to further problems and they keep trying to charge me other fees for things that have already been fixed or diagnoses I already paid for and shouldn't have to pay again and telling me my warranty on my motor does not cover my head gasket.

20

This company by far is the worst don't ever buy a kia. I bought a 2019 kia sorento 42k miles on it and engine ceased tree weeks after and kia will kot cover the engine due to lack of oil change recipes.

20

A couple months ago I took my car to Southlake Kia located in Merrillville,Indiana for an oil change and also needed a new driver side wiper replaced. On 12/25/22 I was using my wipers and they just came unhooked from the wiper arm. When I went to fix them I realized that when I got my wipers serviced they did not put the cover/housing that goes over the wiper on and that it was missing. I called Southlake Kia to inform them and explained that I did not realize the housing/cover was missing because I trusted them to preform the service correctly and never had a issue where I need to inspect the wiper until 12/25/22. They informed me that they had no record of me getting a new wiper replaced. I explained I had fixed my wiper myself and just wanted them to replace the part they never put back on. I again was accused of lying. I was charged for a new wiper blade so my concern is did they charge me for a service I never got and kept the money for themselves or did they just have a clerical error. Nevertheless, I went to have a service performed on my Kia that was not preformed correctly and was accused of lying when all I wanted was them to fix the issue.

20

My car is under warranty and ac quit. Well I live in an area where you need A/C everyday its too hot you will have
heat stroke driving without A/C it gets 110 degrees and why should I have to suffer without when I have a newer car Well I took it to my local Kia and they told me they couldn't get to me until February and I would have to just deal with it. Oh I was livid and I told them I was leaving the car there til they fix it and I'm getting a rental under my warranty I have rental car. Well then they proceeded to tell me they were gonna tow my car and then I would have to go pick my car up at impound pay to get it back and still bring it in to get fixed. Oh was in shock I couldn't believe they told me that and left with my car. I called the Kia like 60 miles away and asked them about fixing my car and they got me in. They took my car but then they kept screwing me around telling me they couldn't get me a loaner or a renta.l Then they called me and told me they got me a loaner car and I told them awesome but I can't come right away its 60 miles away. It would be the next day in the morning and they said I'll use the loaner til after the weekend. Then they have my car ready by the next week and I was okay then. I head the 60 miles to Kia and they tell me they don't know what I'm talking about that was never our discussion. They wanted me to take my car still messed up, they never touched it, take it and bring it when they have the part. I'm so upset at this point I would have never agreed to that. Then they come out and say the part is in and they will have it ready in 20 minutes and I'm like how is that possible theybhave to take the dash off but they said it would be around that time. Then 30 minutes later they come and tell me that the other guy was wrong its going to take several hours to fix the car and they have dont anything to the car. The other guy said they had already worked on it and only that small part was left. Then they lied and claimed it was the mechanics fault. It was nothing but lies and lies from them and wasting my time. I still don't have my car or a rental. Kia is horrible and I would never buy from them again.

40

I have a general complaint. The service providers are wonderful when you go into shop but it is so hard to get an appointment with them!
I have a slow leak in my right front tire. I need it patched. Car is under warranty and they can't fit me in till 1/5/23. It is December 21st!

I'll go somewhere else because this is a safety issue but I don't think I'll buy a KIA again since it is so hard to get service for it. Even with regular maintenance I have to leave work early because last appointment is at 2:00pm.

Again, people at shop are wonderful but the service hours and ability to get an appointment is super poor.

20

Orr Kia in Shreveport, LA has had my new vehicle for over a month and it is still not repaired. It a 2023 sportage I bought on Nov. 7. I have attempted to speak with someone and no one has responded. I don't need to speak with the service department I want to speak with the person in charge, the general manager. This has been a headache since it was towed on Nov. 13.

20

Purchased a 2022 Kia Sportage in October 2021. Car was stolen involved in a robbery and abandoned. The ignition was completely stripped windows were broken and the car was destroyed.

According to Kia this problem with the ignition was corrected however this is NOT true. As a result my vehicle my car is NOT drivable, I’m completely inconvenienced and more than likely will be paying a great deal to attempt to have the car repaired.

Please advise what actions will be taken to correct this matter. I am a very displeased customer. I worked hard for my purchase and because of Kias negligence im out of a LOT of money.

20

Overcharged for vehicle’s monthly payments. While my family was in the vehicle, it started making loud noises and smoke coming out of the hood and back of the vehicle. SUV shut down in the middle of a busy road risking serious accidents w my baby niece and daughters inside. Dealer stated engine seized. Vehicle has been in the shop over a month. I have been leaving messages to find out status to no avail. I have been without a vehicle since.

20

I had to scheduled an oil change two weeks ahead of time. I drove 25 miles on way to arrive on time. Just pulling into the lot is difficult because of the number of cars inline to the service department. I spoke with the service writer James Sok and told him I had an appointment at the VA Hospital and wanted to make sure that I would be able to make the appointment. Even though James was very pleasant, he said could I come back after my appointment. I told no, this would make my trip over 100 miles round trip. I asked why do you make appointments if unable to complete. He said he agreed and I left. This my second Kia and I must admit that I'm very dissatisfied in your service. I would appreciate a response.

Thank you,

Alvin Hoffman

20

my complaint with KIA is how i was charge for a starter and labor. KIA replace the motor and then i was told the stater was bad. the labor should have been free since the motor was out and you have to put on the starter on any way. nobody was able to explain that to me.

20

I have brought my Kia into Kia DTLA multiple times within the last three weeks for Engine light airbag light they told me they replace drivers side airbag passenger airbag gave me my car with tire sensors on wheel alignment off they pass you around playing phone tap no one gives you updates or information on ny car advisors never in Gabriel can’t never talk with him over phone managers are always away in meetings horrible customer service

20

On 9/22/22 my car ck engine light came on flashing code p1326 came up instead of Kia using the lifetime warranty on and replacing me motor they changed the knock sensor took car home ck engine light came back on now for p0326 the motor started making weird noises and smelling like burnt oil took it back to Kia they tried telling me the Knock sensor wasn’t connected correctly the noice was from the exhaust and i just had my oil changed 7/27/22 and I was already a quart and a 1/2 low they were going ti just top off the oil and send me on my way well me and Cassie didn’t get along she had no clue what she was talking about and she kept changing her story when I was pointing out the truth now she is trying to get my engine replaced through my extended warranty instead of the lifetime warranty on the motor which is bull shit I leave that place and 10/1/22 my ck engine light is on again!! It’s still making a weird noise and still smells like burnt oil I want the motor replaced through the lifetime warranty and all I am getting is the damn run around I tried to get a print out of all services done to my car she lied and said she wasn’t authorized to give it to me that she would have someone email it to me that day I never got it I was supposed to get a call back on 9/30/23 and never did my next step is to contact my attorney for the lemon law I am done playing games and being treated like I am illiterate I want someone to call me asap at 330-501-0398 I will be calling Kia yet again for the ck engine light being back on yet again

20

Keep getting the same old run around after signing the settlement letter 90 days ago to this day. I just reported to Consumer Affairs and I am ready for an attorney if anyone knows a good one who can represent me for the mental anguish and money due to me. Just posted this on Consumer Affairs:
I own a 2015 and 2020 Kia Soul. The 2015 was recalled and the engine blew 11/24/2021 stranded my son in the middle of nowhere. $100 Tow to Carriage Kia. Spoke with Kia, told me they would reimburse me what I spend in Uber/Lyft/Rental Fees. The car was there for months and the amount to make it to work etc. was $3100+. They sent me a reimbursement letter on 6/30/22 which was immediately signed and sent back within minutes for $2800+. To this day I get the repeated story of it is still being processed. I have been promised by 3 different people that it is being ESCALATED. Nothing but lies from this company. I have almost been evicted from my home of almost 12 years and I have no money to pay the car notes on the 2 vehicles because of KIA. If there was a 0 that is what they would have gotten rather than the 1 star. This is causing me mental anguish and I am at the point of contacting an attorney and this will cost them much more than $2800. Beware. So unhappy with this company I trusted enough to buy 2 vehicles from. I could have gone somewhere else. I wish I had. I NEED MY PROMISED MONEY BACK IN MY POCKET.

20

I bought the Kia spotage from Kia Glendale, CA address at 400 S Brand Blvd Glendale CA 91204 with Contract # L7778141
Dated 5 -27-22 and cancel the warranty plan dated June-6-2022.
When I sign the all docs we don't have enough detail explanations and requested me keep signing.
Later on, found out unwanted warranty plan was paid to $3500 and canceled the plan.
According to Sales person Mr Oh and store manager, Remon Mikhale. The $3500 it will be credited to remaining balance and the fund will be forwarded to finance Company Ally.
I visited multiple times to Kia office to get the help and sent to numerous email to store manager, but there is no updates as of today.
Called again to finance Co , Ally, to check the status of $3500 , but they did not receive the fund up today from warrenty company.

I am so disappointed Kia Co customer service and I am so regret to pick my car Kia brand.
It has been passed 76day after cancel of warranty and I don't have any updates and no reply from Kia Glendale staffs.

Please contact me for the additional info. Thanks.

I am so disappointed the service, the sales person was Mr Oh and store manager was Lamon
The f

20

I received a letter on August 2 from Kia corporate regarding a recall for a low pressure fuel tube. The letter clearly stated the remedy part for your vehicle is now available to be installed. I made an appointment over a week ago for your dealership to correct the issue. Upon arrival this morning I was asked what service was needed and I said "a recall". I then asked if the letter from corporate was needed. The technician replied "no" and said my request was in the system. I asked how long the service would take and was told "an hour or two". Within an hour I received a call saying my car could be picked up but the service couldn't be done because the part was not in. REALLY? You couldn't have told me that when I dropped it off. I had to get someone to drive me there and then had to get them to take me back. When I arrived to pick up my unserviced car I was to say the least, a bit annoyed. I asked the technician (Juane Burden), if I scheduled this appointment over a week ago why didn't someone contact me to let me know the part was not available. He replied, "we needed your vehicle VIN number for the part. I told him I bring my car in often and my VIN number should be in your system. He said, "unfortunately nobody checks that". I asked could I be compensated for my time with a free oil change. Juane replied, "that's not how it works". He also told me another customer had a simiiar issue. Again, REALLY?? Is this really the way Kia wants to represented itself for its production failures, by disregarding the inconveniences placed on its customers? I will also be contacting Kia'a Consumer Assistance Center at the 800 number provided on my recall letter to voice my disappointment in your service for an issue you are solely responsible for. It's no wonder I have told friends and family that I will never buy another Kia. Your recalls are endless and now you service for those issues is disappointing to say the least.

Leah Witte

20

JT's KIA Has Refused To Repair My 2014 Kia Soul. It Messed Up Due To A Recall That I Was Never Made Aware Of(Proof Of Never Receiving Mail Via USPS Daily Digest Dating All The Way Back To Time Of Purchase). They Are Now Claiming It Was My Fault Due To Neglect And Non Maintenance. I
Always Maintained My Vehicle. I Am In The Process Of Finding All Proof Of Servicing My Car But This Should Not Be Keeping Them From Repairing My Vehicle Since It Failed From A Recalled Failing Catalytic Converter.

20

Kia customer service is bogus …. I have a 2021 Kia Sorento with 19000 miles on it and it acts like it’s having transmission problems… the worst vehicle I’ve ever owned … I’ve called dealerships up to 3 hours away considering we don’t have one near us … over this issue and they can’t offer me a loaner car because of Kia …. They stated they could have my car for months … I pay 700 a month for a car that I can’t drive … and I have a disabled child on top of all of this … so how do y’all expect someone to pay 700 a month and pay for another car … if I didn’t owe 36000 on it I’d definitely trade it in ….

20

Way over quoted for a service and still had to pay diagnostic.
250 dollar service at another company vs o er 1 thousand dollars at KIA Grimsby
I called and they did nothing

20

My car started knocking and was sent to Sera of Jackson TN I called numerous time to Kia and Serra the car, waiting hours and hours for someone to talk to at Kia. My car was kept for 4 months. I was told by both that I would get a new motor. I called complaining that I needed the car. The next day my car was ready. New motor? I don’t think so. My invoice from Sera only had parts on it. Where is my new motor. It did not even have a new motor number. I had a towing fee that I was suppose to get reimbursed for. Did I ever get it. No!!!!!!! I sit on the phone 45 minutes yesterday. Did I talk to anyone ? NO! Now the car is making noise. Do not buy from Kia. They make it a nightmare to do anything with Kia. My advise is to never buy a Kia.

20

Kia of Auburn has taken a month to get my car approved for work that is under warranty. They are doing everything they can to keep from repairing my car. Every week there is another excuse and another test that needs to be done. I have never been so dissatisfied with company.

20

Major mechanical issues with 2020 Telluride., engine vibrating when driving, noise coming from engine area. and not able to go over 2000 RPMS when accelerating. Vehicle had been repaired twice by WAG Kia Elgin, IL on 06/16/22 and 07/06/22. On 07/10/22 blue smoke in coming out of exhaust pipe, light blue on 07/07/22 and heavy blue smoke on 07/10. This vehicle has major engine issues and cannot be repaired by WAG Kia Elgin. Vehicle has only 29027 miles and regular Maintenace Cares by owner served by WAG and Napletons Kia for past 2 years plus.

40

2020 Telluride with only 28,080 miles been having major issues vehicle vibrating when driving. Noise coming from engine area. I requested service at WAG Kia Elgin, Il to correct the issue on 06/16/22. Vehicle repaired, replaced 1 spark plug from cylinder 3. On 07/02 vehicle starting to vibrate when driving, noise coming from engine and not able to go over 2000 RPMS hesitation when accelerating at 40 mph, causing engine to shut down when stop at an intersection. On 07/06 vehicle repaired by WAG, perform system diagnostic check and found DTCS present from cam correlation. On 07/10 the vehicle starting to blow out blue smoke from exhaust pipe for the past few days doing start up.
--
On called WAG on 07/11 with issues again with vehicle and requested an action plan to replaces vehicle or to buy it back. I had lost my TELLURIDE and refused to drive it as of today.

20

I received two recall notices on my Kia Van. One was to repair the Power Sliding Left Back Door latch and the second was a recall for a FUEL RAIL THAT COULD CAUSE A FIRE. The parts were ordered, and I left my Sedona at 10:30 on March 9th for the repairs to be made. I returned to find that my van had been parked on the back of the lot and left there all day. Nothing had been done to correct the recall problems. I made another appointment for this morning and left my van again expecting it to be ready in the afternoon. I returned to find that my van was still sitting there untouched. When I went to pick up the van the first time there were two other women who arrived after working all day to find their cars had not been repaired. One of them had been dropped off by her husband and my husband is always with me so all of us were furious. I assume you understand that when a car is dropped off there is a second person involved whose day is altered too. It is not only that the work had not been done but the complete disregard for your customers. The service department at this dealership is a disaster and I am confident you are losing car sales because of it

My van still has TWO RECALLS on it, and both are SAFETY ISSUES. One the back passenger door can open while I am driving, and the second is a fire hazard. SO, WHAT AM I SUPPOSED TO DO TO GET THE RECALLS REPAIRED? I don’t intend to take the van back unless I am guaranteed the work will be done that day by someone who has authority to make that commitment. I assume the parts will need to be reorder since you only hold them ten days.

20

Kia has a know. Engine issue with a lot of their vehicles they are not addressing. Hard to get a response from company around issues. Employees are lying to consumers. Integrity issues with practices at Alexandria location

20

My name is Luis R Muniz Jr. I can’t provide an acct number because I went to sign into my account and it insists it does not recognize an acct. I called customer service for help and was transferred over and over until I gave up. Agents place you on hold to review the account and transfer you out or hang up on you. Your customer service is terrible. I have called on numerous occasions to report that my title needs to be sent to my local DMV due to an out of state transfer from NY to NJ. I have followed all steps as instructed by both DMV and Kia customer service agents and months later, I am still calling with no resolution in site. I am disgusted with the level of incompetence by your customer service support staff including the managers I have interacted with. I am now receiving threatening notices from DMV in regards to license suspension due to not returning license plates of vehicles since I haven’t registered vehicle according to state regulations. This is all due to jo fault of my own. I was considering buying this lease out from your company and I am so disgusted that I will no longer consider this. All your agents are assuring me for months the request has been escalated to the title dept who in turn should be putting through the request and when I call back I am told over and over that there is no progress and they will need to start the process over. They put me on hold to escalate me to a manager and either they are useless or the call suspiciously drops every time. Please review all interactions I’ve had with your agents and reprimand all or fire them because they are all terrible and not doing your business any good. You lost me as a customer as soon as this lease is up for sure. I need my title to be sent ASAP to my local DMV by April 30th as this is now the 3rd attempt since I moved to this state that I have to reschedule as a result of this issue. Out of state appointments in NJ are 2 months out and if I miss this appt again I will need to wait another 2 months. I had 2 other vehicles with Nissan finance and they were exceptional, quick and efficient. The absolute opposite from the way your company conducts business. It is truly the worst experience I’ve ever had. I will be following with a complaint to the BBB because you cannot continue to treat people this way or conduct business this way. It’s unacceptable.

Please call me with a resolution asap.

20

I find it hard to write this because up to this point i have been very happy with my experience with Matt Blatt Kia in Toms River. In November 2021 I had complete failure of the engine in my 2014 Kia Sorento. I had the vehicle towed to the dealer for repairs. I was happy to learn there was an issue with the engine and the entire replacement of the engine was covered. I inquired about a recall on the airbag part that was not addressed by me yet to see if that could be taken care of at the same time. Danielle advised me that the party was not in stock that they would schedule another day to address it when the parts were in stock. It took about a week for the repairs to be completed. I picked up my vehicle and all seemed to be fine. A few days later the engine light came on. I called Danielle and she set up a time to have the car looked at again. I returned to the dealer, had the vehicle looked at and was told it may be the catalic converter. (I also had to have the starter replaced). I asked could the converter become damaged when the engine failure occurred. I was told it was possible and Danielle said she would look into the possibility of it being covered. I heard nothing. Some time later Danielle contacted me to say the part for the recall was available and a service time was set. The recall was addressed. While there I also informed Danielle that the engine light was still on and had she heard anything about the converter being covered. She started she would try to put it in again and to give her some time. A few weeks later I called Danielle back leaving a voice-mail inquiring about any info of coverage. Realizing I am not their only customer I waited a week or so to give time to get an answer. After a total of 3 voice-mail messages left for Danielle and one for the service manager I am left with no other code but contact corporate. I don't think I should have to pay for a new converter that was damaged by engine failure through no fault of my own. I am also upset that I have not recieve any answers from the dealer. I have to try to limit the distance I drive my car because I fear that the engine can fail again based on the way the car is running and the lower mileage I am receiving. Hopefully you can address the situation at your level. What started out as a positive experience has turned into a complete failure.

20

Bought my car brand new in September 2019.
My car has a problem with the right rear bearing (ball bearing). The car is now out of service (non operational).

I took the car to KIA Cyprus Service Point in Limassol (which is the service point where they executed all car services, oil changes etc since acquisition as brand new). They said that the specific spare part is out of stock and they have to order it and that this will cost ME €400 for the spare part plus labour cost (unspecified up until now).

I consider this as totally unacceptable bearing in mind that I bought the car as BRAND NEW, is now 3 years old and the running warranty is still valid.

I ask you to advise of how to resolve this issue with my car dealer who actually claims that there is NO WARRANTY. This is clearly a matter of trust to KIA worldwide.

40

I’ve left messages with several people including Jeremy Flowers regarding loaner availability. NO ONE has ever gotten the back to me. Capital Kia’s service used to be excellent. WTH happened?? I canceled my appointment.

20

I made the dreadful mistake of buying a car from Phil Long Kia in Colorado Springs sold to me under deceptive trade practices. I went in there and SPECIFICALLY told the snake that approached me that I was looking for a small vehicle that would get 30+ mpg ,and have a manual transmission, air conditioning and a decent sound system. The conversation should have ended there by his telling me they had no such vehicle. Instead he told me that he had a manual Forte that got that kind of mileage. LIES! And it keeps making me angrier as gas prices increase. The other ripoff was their maintenance package for which they charged me $600. I found out from TWO Finance guys at the other local Kia dealer that they charge $325 for theirs! I realize they won't do anything to make it right, but at this point I'll settle for a refund on the maintenance plan so I can get it at the other dealer. Free gas weekly also sounds right to me since they lied about the mpg.

20

The first week in October 2021, I took my vehicle to the dealership to get my windows checked because my widows were malfunctioning. All 4 regulators were bad. First week in February 2022 I get a call saying the regulators were in and I scheduled an appointment for the first available Saturday and it was 3/19/2022 @ 8:30am, told it’ll take 4 hours, arrived at 8am. Andrew called me at 9:18 about my cracked window then 11:58am about getting the go ahead from his manager because the warranty department was closed. I asked if the vehicle was ready and he said they were about to get started!! How and why? How does a four hour service window turn into four hours after appointment to get started. My Kia experience is so disappointing and I explained it all to Andrew. I feel they should’ve gotten the authorization prior to my appointment. I’ve been inconvenienced with no apology or anything. My time is valuable to me as yours is to you.

20

In June 2021, I bought out my lease on a 2018 Kia Soul EV (electric).

KMF improperly collected more than $860 tax (in NJ which has prohibited tax on electric vehicles since 2005). I only discovered this when re-titling my car as they didn't handle that correctly either though they were paid to. Despite weekly calls, dozens of hours of my time, jumping hoops to submit written claims, and tax exempt forms (repeatedly I might add as they couldn't locate them) I am still without any resolution.

December 10, 2021 KMF indicated a refund was approved but as of my last call yesterday (March 10, 2022) the check is MIA again, somehow, and there is zero accountability or indication they ever intend to address this error.

Sadly, my dealer Fette Kia in Clifton, NJ also is no help.

Run, do not walk away from doing business with KMF.

Sad thing? I actually like the car, but this company is terrible. Not remotely customer centered or accountable.

See you in small claims!

20

My car was serviced at Kia I picked my vehicle up January 29th. My total cost was $453. When I brought my vehicle in I asked for the complete service that comes with the oil change, tire rotation, etc. A couple weeks after I noticed my vehicle making an extremely loud noise when Hitting the brakes. I returned my vehicle to Kia and told I'm in need of brakes and rotors. However you brakes go bad before the rotors. I too stated to them why wasn't this recommended to me when my vehicle was just there. Now I'm being told my tires wasn't never rotated when they should of been. I feel they failed to find the problem before it became worse.

20

Took my car into be checked by mechanic. Had P1326 CODE. ( at teh same time as another KIA was in for the same issue. I was told by my private mechanic KIA would have to diagnose. Took it to the KIA dealer( H and H Kia). They blew me off. Said It is not under the Recall. ( It IS) Called Kia Company Friday 3/4/22 They told me to make an appointment with KIA Dealer again. WORSE this time they would not even put it on for diagnosis, as they were intending to just a few days prior. Called KIOA Company AGAIN. This time I get the run around , they don't know what to tell me. Pretty much hung up on me,.

20

I made a appointment a few weeks in advance an explain what problem was an would be waiting for it. The heater on driver side has stopped working. I get there an wait a few minutes however they were busy an looked short handed. The advisor told me the techs were several hours behind an wouldn’t get to it for several hours . I said I need pick up Granddaughter and school . He said it wouldn’t be ready in time an so I said I will leave then. He informed me to make a appointment an leave for whole day. If I had a 10:15 appointment and not gonna even look at til afternoon then what is the reason for appt and they should of told me that two ago when made it.

20

i brought my car in to kia 2 weeks ago because the heat wasn’t working . They claimed their mechanics couldn’t figure it out and they contacted kia corporate to further investigate but every time i call them to find out what they are planning on doing about it i either get out on hold or told they still don’t know . This is completely unacceptable that it’s taking this long . it’s kia in norwood ma

20

I waited for a month for an appointment with Kia of Riverside Service Department. My appointment was scheduled for Thursday February 17, 2022 at 1030 am. I work full time and made arrangements to drop off my car at 5pm on Wednesday evening. When I showed up one of the service men came out and explained to me that they are really backed up and my car would not even be looked at until the next week. I explained that I made an appointment a month ago and that I already left work early today, why wasn't I notified. He explained he was just trying to give me a heads up that I may want to bring my car back and offered Monday and said he would make sure it was looked at. My emergency AEB system needs servicing. There is a light that stays on all the time and I would like to get this fixed. I brought my car back Sunday, February 20, 2022 so it would be there. At 430 pm I still had not heard from anyone so I called. After having three people getting on the line to try and find the car I dropped off (one telling me they had no record of it) they finally found my car and stated they haven't looked at it yet and they were hoping for Wednesday. I expected with an appointment my car would be there a day or so. But even with ab appointment they are so unorganized and seem to don't care that people who work are stuck with no transportation. My car is 3 years old, less than 36, 000 miles I. It and should NOT be having problems. I was always told how great KIA service and warranty is it now experiencing it first hand I am extremely disappointed. I need my car looked at and fixed as promised with an appointment 5 days ago. Or I should be offered a loaner car at the very least. The service guy Wednesday told me they are backed up with Engine recalls. I get that, I made an appointment and my transportation is just as important. How many times should I have to go back and forth to just get my car seen with an APPOINTMENT!

Please respond as to how this situation will be rectified....

Kristen Cowden

20

My 2015 Kia Optima paint is peeling off I took it to Auto repair shops that stated the factory paint that is still on the car was a bad paint jod.

20

i took my car in for a oil change and engine light on, while there they said there was a recall on the computer, so they did the computer software recall, i left when finished then the abs light came on and was never on before, went home because i tried calling from cell the female customer service said that is a seperate charge, i said it didnt come on til they did the service, called manager said bring over, light was off after i shut car off, went to work next day abs light on, parked light went off, next day left for work car quit running off highway at mcdonald drive thru, called tow, took car to dealership, they said was battery, i did not have this problem til had the software recall done, my husband is mechanic he said the mechanic probably did the software update without having another battery hooked up so it would not drain the battery in the car, told the service writer manager this tiger, he argued about the mileage on the car the car is a 2020, i would not have a problem with buying a battery had it occurred on its own, but this only happened after the recall service was done, how can a recall service be handed down to the customer for 299.99 + tax, when this was done by the service provider, this is my second kia and i will not be buying another one if this is what kias customer service is about, causing the problem.

20

Can't get oil change unless it's 2 weeks ahead of time Service department always says it booked up, Service department is real bad

20

I walked in to Kia of Kenner around 5pm tonight and told the lady at the front desk I was there to leave a car for Recalls. She pointed to the parts desk and told me to go see the girl at the desk. The girl was on the phone. I stood there for a few minutes and the guy in the booth next to her asked what I was there for. I said I was leaving a car with them. He said " are you picking up or dropping off"? I said "I am leaving a car with ya'll for recalls". He said "I think you need to go over there" (pointing across the room). I said "the lady at the front told me to go to this girl (on the phone). A few minutes later she got off the phone and asked what I was there for. I said "I am leaving a car for recalls". She replied, "Are you leaving a card?" I said "no, leaving a CAR" (loudly so could hear what I said). She said "Picking up or dropping off" (same as the other guy that didn't understand what leaving a car meant). I was very patient and calm, mind you, very quiet all the way through this point - it was about 10 minutes in. She said that she thinks that I needed to go see someone on the other side. I said to myself outloud with my hands up in frustration something like "Why is this so hard to understand" A guy who had been walking around in there, either a salesman or a manager says "man calm down, you don't need to get all dramatic and make a scene" I said to him while in disbelief of his comment "I'm not making a scene man, I just want to know who can help me to leave the car". He said "You don't have to talk to the lady (at the front) like that". I said "I am not just talking about her. All 3 people didn't understand what I said!" He repeated again and added "Don't come in here and act like Clown" I replied "Are you calling me a clown now?" He said "yeah, don't be a clown" so I told him "Man f**k you" and preceeeded to head to the door to leave and he came behind me saying, "you got a problem!" so I turned around and this man is in a threatening position with his hands up like he wants to fight. So, I said "so you are gonna come up behind me when I am leaving?!" He says "yeah you told me F**k you, so what you gonna do?" I replied "I said F**k You because you called me a Clown and now you are gonna come up behind me when I'm trying to leave?"
He kept his hands up in a threatening position after I showed no signs of being physical towards him or anyone else the entire time I was there, and he says "You messed with the wrong one", before I was out of the door"
Then he stepped outside behind me and walked right back inside.

I don't know who this guy is. I did not get his name but this is the most unapologetic, unprofessional experience I have ever had at a business. For him to actually put his hands up, is mindblowing.

And if I am correct I will even say he must have put on some brass knuckles as I was walking out before I turned aroun,d because it looked like that was on his hand when he was in the fight position.

This guy is a total psycho.

I left the dealership and brought the vehicle to the Harvey dealership for service and will be reporting this incident to corporate and the BBB

20

I walked in to Kia of Kenner around 5pm tonight and told the lady at the front desk I was there to leave a car for Recalls. She pointed to the parts desk where a girl was sitting and said to go see her. The girl was on the phone. I stood there for a few minutes and the guy in the booth next to her asked what I was there for. I said I was leaving a car with them. He said " are you picking up or dropping off"? I said "I am leaving a car with ya'll for recalls". He said "I think you need to go over there" (pointing across the room). I said "the lady at the front told me to go to this girl (on the phone). A few minutes later she got off the phone and asked what I was there for. I said "I am leaving a car for recalls". She replied, "Are you picking up or dropping off" (same as the other guy that didn't understand what leaving a car meant). I was very patient and calm, mind you, very quiet all the way through this point - it was about 10 minutes in.

She said that she thinks that I needed to go see someone on the other side. I said to myself outloud with my hands up something like "Why is this so hard to understand"
A guy who had been walking around in there, either a salesman or a manager says "man calm down, you don't need to get all dramatic and make a scene" I said to him while in disbelief of his comment "I'm not making a sence man, I just want to know who can help me to leave the car". He said "You don't have to talk to the lady (at the front) like that". I said "I am not just talking about her. All 3 people didn't understand what I said."
He repeated again and added "Don't act like Clown" I replied "Are you calling me a clown now?" He said yes, don't be a clown" so I told him "\and preceeeded to head to the door to leave and he came behind me saying, "you got a problem!" so I turned around and this man is in a threatening position with his hands up like he wants to fight. So, I said"so you are gonna come up behind me, following me when I am leaving?!" and he said "yeah you told me fuck you, so what you gonna do?" and I said " Yeah I told yoo fuck you because you called me a clown and now you gonna come up on me when I am trying to leave?"

He kept his hands up in a threatening position after I showed no signs of being physical towares him or anyone else the entire time I was there, and says "You messed with the wrong one", before I was out of the door"
Then he stepped outside and walked right back inside.

I don't know who this guy is. I did not get his name but this is the most unapologetic, unprofessional experience I have ever had at a business. For him to actually put his hands up, is mindblowing.

And if I am correct I will even say he must have put on some brass knuckles as I was walking out before I turned aroun,d because it looked like that was on his hand when he was in the fight position.

This guy is a total psycho.

I left the dealership and brought the vehicle to the Harvey dealership for service and will be reporting this incident to corporate and the BBB.

20

Good afternoon. I want to file a complain concerning a KIa sorento I purchased 6 yrs. ago. Unfortunetly my dashboard is all cracked without no reason. My car is basically new and I don't see why it is horribly cracked and it's also starting to crack on the glove compartment. I really need help because it is impossible that has happened to my new vehicle unless that's a recall.. I hope for a quick response

20

They seem to have a policy of ignoring potential customers. I’ve been ignored by a salesman, a manager, and customer service and Kia on Twitter now.

20

To whom it may concern:

On Wednesday, January 5, 2022, I went to the Kia Dealership on 100A Federal Road in Danbury, CT, to get an oil change and to have my tires rotated on my 2020 Kia Sportage. When I left, I noticed that they gave me someone else’s invoice. The work that was done was correct on the invoice, however, the name, make, color and vin # of my vehicle were different. I turned around and went back and I spoke to the Service Advisor. He asked for my email address, which I gave him (pvlps@aol.com) and my cell # (203-241-1347). He stated he would email me the correct invoice on this day or the next day, which was Thursday, January 6th. When I didn’t receive it on January 6th, I called them back and an answering machine came on for me to leave a message, which I did. I never received a call-back. I then called every day since then leaving numerous messages. I did finally speak to someone on January 7th who stated they will get the invoice to me, which never happened. My last call to them was Tuesday, January 11th. I left a message telling them that I have been calling every single day, sometimes more than once, leaving the same message, to no avail. My message today stated that if I didn’t hear back from them today, I was going to contact the Corporate Office so here I am. I have a company car and my company NEEDS the correct invoice from Kia. I don’t understand how no one returns phone calls. These are the , most incompetent people I have ever dealt with. MY COMPANY NEEDS THIS INVOICE IMMEDIATELY!

Paul Votto

20

Unbelievable incompetence! I purchased my car off-lease on October 14, 2021. TOday, January 10, 2022 I still do not the title to my car: Kia does.

20

I bought a Kia Seltos 2021. This is my third vehicle from the same dealer. I noticed from the time I got my first to the third vehicle is, that they give a lot of false information and they waste a lot your valuable time. I schedule and appointment for detail three times just for them to tell me, detail does not not have enough trims or not available and to keep rescheduling it. Well I just had it with Valley Kia of Fontana. They would never get my business again.

20

My account has been paid off since September of 2021 there’s an outstanding balance that needs to be paid to me from Kia and nothing has been done about it yet I’ve tried called multiple times and sent emails and nothing is being done very poor service I’m very unsatisfied

20

I had a recall on my 2013 Kia Optima in July it caused my engine to shut down it's been over 5 months I still don't have a car to drive it went from my engine then starter then battery now it's my transmission I really don't understand wasn't nothing wrong with my car before I had it towed to Larry Stovesand Kia in Carbondale my car was on the lot for 2 months I called just about every two weeks Shonna the service manager said it was in line to be fixed two months later Jenny told me to report my car stolen cause it wasn't on there lot I paid $180 to get it there they hadn't even registered it in Jenny called me back two hrs later they found my car it had been on the lot the whole time Jenny told me not to expect a miracle so I called the corporate office I can't get help from them either I'm still paying on this car it's been over 5 months and I'm still paying for a way to get to work and making payments I'm not a rich person I guess that's why I'm getting ignored but I'm not happy with the service manager or the rude workers at Kia even Troy was rude how can you be so cruel over a car that I still have to pay for that's not even working....I Pray For My Car Back I Can't Afford This I'll Never Buy Another Kia

20

Was having issues with my cars temperature gage going all the way to as hot as it can get while parked. Heat and air not blowing unless the car was in motion. Took the under warranty still Kia Sorento in to the dealership where they had it for days and said it was all fixed. Well it wasn’t. Took it back and now they state there is a blown head gasket and that unfortunately they would have to keep
My car at least a month. No
Loaner vehicles available and sorry. So a month comes and I receive a call, it’s all fixed. New engine rebuilt. Had the car 36 hours and while driving on the highway to work the car starts acting up, makes horrible noise and dies. Call Kia towing tell them the situation. They tell me towing is not covered, charged me 125.00 dollar towing fee. Call them today to find out what is wrong now and am notified that Kias engines are garbage and that I need another ENGINE!!!! This time it will take a minimum of two months!!! Call Kia Customer Service to see what options or remedies they can come up with and the “ Agent” basically tells me to go fly a kite, deal with it and there is nothing anyone will do for me. Great Job Kia!!

20

KIA Dealership (Wilson KIA) in Flowood Ms. has my NEW car OF 17,000 MILES and can't even look at for 3 weeks ! They claim to have no loaner vehicles which I AM ENTITLED according to my VERY EXPENSIVE WARRANTY ! They claim to be going thru ownership changes. This is causing me great distress due to my home has two people who work and one of them needs her car !!!! I would bet that THEY DO have loaners but those vehicles are being used by employees. I am very close to filing suit as it will be very difficult to keep going for another month or two !That car is our lifeblood. At the very least they can move monthly payments around so I can afford to rent a car ! No one is being helpful.

20

I have a kia Niro that you can smell gas in the oil it bellows smoke out the back end and coolant just flows out the back. I took it to summit place kia in auburn hill mi in Oct. 2021 from engine light on they reset it and said they couldn't find anything wrong. In Nov. 2021 I took it back to summit kia for the same problem they were going to send me home with the vehicle doing the same thing until I made the mechanic ride with me then he seen what I was talking about he said No one told me it was doing that.. I contacted kia Corp and spoke with 10 diffent people and a case # 14486243 handled by Britney 3 wks have gone by with No loaner and a bill from service for $1600. Still no msg or call from Britney at Kia Corp and No help from additional warranty purchased when I bought the car in 2017. I have purchased 3 cars from Kia since 2013 after this crappy and unprofessional service even with 100000 mile warrant kia has not lived up to there warranty and I won't purchase another KIA

20

I have just purchased a brand new 2022 telluride from this dealership and the car is completely broken. Every single light went on and the car doesn't even start. I had to get the car towed to the dealership. The car is not even a month old and they refused to be helpful. I have spoken to about 10 different people regarding a loaner, which is the least they can do, and now I can't even get that. They are incredibly disorganized and awful at dealing with customers. They sold us on their 'AMAZING WARRANTY', which we added additional warranty on the car yet we can't even be helped with a dead car that doesn't even start 3 weeks after purchase. I am SO frustrated with each person who was polite to us, but very unhelpful and gave fake promises and lied to us. I need this problem resolved and I will never buy a car from this dealership again. I wish I could give Dan O'brien Kia 0 out of 5 stars. All they care about is selling a car, which is clearly broken to a customer. I will be issuing formal complaints on the individuals who I have spoken with throughout this awful process as well.

40

Poor service... after a $902 bill I am still having mechanical issues with my vehicle.

20

Reimbursement from Kia for a rental on my recall as my contract stated.

20

I called on October 3 to make a payment and talk to kia about getting a defferment the first rep told me I qualified for 2 and after the payment went through I could call back and they could process them. I called vack and the lady was so rude did not want to honor the notes and refused to get me a supervisor worst experience ever. I plan on taking this to the top kia needs to honor what they tell you and I had been sick with covid. Train your people from overseas to be nice im.nice and expect the same.

20

My 2013 Kia optima caught fire while I sitting idle in the vehicle in a parking lot outside of an establishment in May of 2021. I started my vehicle, and was finishing up a phone call when I noticed smoke coming from my hood. When I opened the hood to investigate flames shot up from my engine. I called 911 and fortunately the fire department was close and we're able to put out the fire quickly and no one was hurt. If it hadn't been for the phone conversation keeping my attention, I would have taken off normally and the outcome could of been seriously different. I'm not sure what happens when you are actively driving a car that engulfs in flames but I imagine it's not pretty. There was a open recall on my car for a low pressure fuel tube malfunction that was thought to cause fires. The Kia dealership denied I had an open recall asked me to remove car from facility or they would tow it . They were low on space. . They said that they wouldn't cover my car for any reason anyway because it doesn't have the original engine it came with. The engine was replaced by Kia because of engine defect and recall but the local dealership could not see this car history. Eventually I was able to get a case opened with the corporate office and an inspection was done. They still denied me and no one was on the same page as far as car history. Was given the run around. The inspection report and estimate I have contradict one another. They spent 6 to tell me my cars problem is not there fault. They are unable and willing to answer my questions about inconsistencies.

20

I leased Kia seltos 2021. What a horrible car.It’s in the dealers work shop 3 times with the same problem, less than 9k miles.It just dies,starts rattling and stalls the transmission shuts off completely in the middle of the highway which is very dangerous.Manager of the service department Brain is very unprofessional.Car is in work shop for 4 days and no body is even calling me to let me know the progress.Ask for a loaner and they refused.Staff at Kia Karp in Rockville center ny got to get better.I’m very disappointed to how they’re handling this.I want to get out of this lease right away. Please I request someone to please get in touch with me to resolve this issue.

20

I have left 3 messages for both the General manager and Finance Officer to call me regarding issues I have with our sales agreement. After rushing thru the "signing process", and receiving the signed papers in the mail (approx. 1 to 2 weeks after the sale), I have noticed several items I have questions about and can not get anyone to call me back.

20

hello,

I took my car on Saturday for Service. (2016Kia Soul) I receive a letter to take my car to reset something in the engine or a sensor, but when we left we notice the car acting weird and a noise. Thank God we didn't take the freeway , because they left my hood open and I even notice some scratches in my globe compartment , that my car didn't have. I know my car is not a new car ,but still. The kids out side don't even know how to move the cars. This two kids one with short curly hair and the other skinny with glasses driving the cars like if they were toys. Get more professional people please and The mechanics to be more careful after they return the cars. Horrible Experience!!!!!!!!

20

I had a issue with my engine and looked up online and found out that there was a recall. I did not know about it because of my address being messed up with their account. Whomever updated my address only updated half of it. Called Kia they told me bring it in it would be fixed it's under the recall. Took it in I was then denied. Called other Kia dealership they told me to bring it in it be done. Denied again. Then they towed my car after I told them I was going to pay to get fixed.

20

Worst company ever. The number for Corporate Complaints is for roadside assistance and no one ever calls you back. I am still waiting for the corporate office to contact me.

20

They will not reimburse me for a car rental while my KIA 2015 SPORTAGEwas being fixed for 3 weeks at Bob Johnson Kia Rochester,NY as my contract stated. They lie to you.

20

Hollywood Kia customer service is the absolute worst. I been waiting over five months for a refund check. I left numerous messages and even went in person and still no refund check. The manager does not respond or return phone calls. I've bought five Suv's from them and this is how they treat me, one of their loyal customer. Do not purchase their warranties because when you try to cancel, you will get the run around.

20

My name is Sharon Peters and my complaint is Hollywood Kia in Pemroke Pines FL. I traded a 2019 Telluride for a 2021 Telluride and a 2020 Sportage for a 2022 Sportage in April and May 2021. I cancelled the tire and wheel warranty on both the old Suv's in April and May 2021. After many many calls and visits to Hollywood Kia, I finally received the refund check for the 2019 Telluride two week ago. I'm still waiting for the refund check for the 2020 Sportage. Again, I've called the dealership numerous times and left messages for the finance manager Mitchell and JC to call me and they do not call or respond to my calls about my refuund and I'm feed up with this dealership and how they treat their customers. i've bought five vehicles with Hollywood Kia and this will probably be my last. Please have someone check on my refund ASAP and get back to me. Thank you for your prompt attention to this matter. My contact # 786 586-8588. Email petersmccall@bellsouth.net.

40

Michael Kia of Groton, CT “repaired” my front right light a few months ago. Little did I know, they caused a fire hazard and it was slowly catching fire the whole time. Had it second checked by a private mechanic after it went out on 19SEP21 and was informed that I had a fire hazard on my car. Great time!

20

I’ve never felt so bad after leaving a dealership. The service department we’re so arrogant. I was trying to fix and issues they became rude and argumentative. I do not appreciate the ladies that were represented KIA today

20

I had a oil light blinking ,I went to Phil Smith Kia for service. To say the least I was in a vounable state and very nervous ot thinking I let the sell me a wheel alignment, new new air and compartment filters, they tried to sell me a battery this car is a 2018 soul with 26000 miles they didn't find out what the the warrantee problem was until they finished the other work 8 spent 591 dollars they tried to tell me my battery needed replacing I said I will do it I took it to A1 !uto parts they said it check out perfect on their machine.at the end of th e day he said he blew out the oil pressure line.591 for alot of not needed repairs aI will ne er bring my car ba k to them again.anther 5hing I told them 5he take from a red light was sluggish the sold me injection service then after they were done he said that the problem was the type of transmission t h e car had. Crooks if you ask me the care is still sluggish on takeoff . This was done on 08/18/21

20

Just want to let you know you have lost a customer. I own a 2016 Sorento, which I purchased new from Kia of Evans (Georgia) and for the second time it is leaking water into the passenger floorboards due to a clogged drain. The service department has no desire to expedite the repairs, the first appointment they can give me is September 28. This is unacceptable. My car is being damaged daily by a design flaw and Kia's representatives in Evans do not care. I have reached out to a local repair service who will see my car tomorrow and who stated they will try to see if there is something that can be done to prevent the issue from reoccurring. Too bad the dealership service department didn't try that last year. I am very disappointed, I have enjoyed my car but now it seems as if the KIA brand is less reliable that I previously thought.

20

On August 6 at 12:12 PM I noticed that my car would not start. I proceeded to call the Kia roadside assistance and gave them the Vin number of my car The representative told me that my car was not covered for roadside assistance because I did not own an Optima I owned a Sorrento. He said that the Sorrento did not have coverage for roadside assistance I told him that I drive an Optima. He told me to get out of the car and go look at the back of it and tell him what kind of car I drove as if I don’t know what type of car I bought. This set the precedence for the rest of my calls for me not to have any faith in the Kia company since their employee had already accused me ofNot giving the right information. After I calm down I called back to the customer service department and I spoke to a very nice lady who helped me to look into the root cause of why your system would not allow me to have roadside assistance on my Optima. She came back after researching and told me that there had been a mixup and eight Sorrento was also listed under the same Vin number as mine in your roadside assistance system. She could not supply any information as to how this could’ve occurred other than just human error. I have worked in customer service for years and I understand how mistakes are made however the first person that I spoke to was very rude. After the lady found out what was wrong she got a manager involved and they were able to get the system worked out and get me approved to have my car towed however it did not get picked up until 5:30 PM. So now my car is sitting at a garage and I will not get it back until Monday so I am without a vehicle for the entire weekend because one guy decided that I did not know what type of car I drove and would not help me fix the issue. I have dealt with your customer service before and I’ve been pleased with the outcome. But due to one person’s action it has put me in a bad mood for the rest of the day and has made my faith in your company very low. I am hoping to get my car back soon but I am not sure what is wrong with it or how long it will take but it could’ve been completed today possibly without the delay I had somebody just took my word for what type of car I actually own.

20

Started contacting Kia on June 30th 2021Is for a power of attorney to register a least car in another state due to relocation Must have contacted Kia 20 times Absolutely no movement Kia finance and Kia titled apartment are 2 separate entitiesOne hand doesn't wash the other Is no way for them to contact them except for email And that's a croc If emailed all info needed to them 3 or 4 times they kept telling us they never received the email car has been sitting unregistered for over 35 days at this point in time of complaint Spoke to numerous supervisors Is God absolutely nowhere with any of them were told 5 different stories by 5 different reps including supervisors absolutely know action taken If you're thinking about leasing a Kia they're customer service rates below 0 They have a bunch of flunkeys answering the phone and absolutely no one has a clue what they're talking aboutAugust 3rd car still unregistered with no end in sight car will be dropped off at the Kia dealer and they can talk to my lawyer. It's definitely a breach of contract it's unusable on registerable and you know what will never buy another Kia

20

In 2019 I traded in my 2013 Toyota Camry for Kia Sorento LXW FWD. The sales rep was very pleasant, I think his name is Chris, he said he looks like Johnny Depp! He said as I was a single parent, he would help me get the best deal because he is also a single parent. We test drove a KIA Sorento VS and I liked it. My Toyota Camry was valued on Kelley Blue Book for $8,705. I didn’t realize until later that Chris traded my car for $8,000 and not $8,705. I had to also put $6,000 cash down. Chris said the car lease would cost $350/mo. This was too much as I wanted to pay below my current monthly finance payment which was around $260. Chris checked the inventory and said there is another car exactly the same as I drove in the same color and would do a deal. He said he could do this for $265 which I was happy with. We went to look at the car and he said everything is exactly the same except there is no individual ACs, heated seats and automatic seat adjustments. I took the wear and tear plan also which increased the payment to $295.79. Signed the deal! Over the next week or so I started to realize that I didn’t like the ‘feel’ of the car, e.g. when I put my foot on the peddle to accelerate it was slow to move and the car sound was not as smooth and sounded ‘grindy’. I also started to ask myself why am I paying too much for leasing a car? Especially as I traded in my car and put cash down! I started researching and went to another Kia dealer. I test drove a Kia Sorento VS and this car was smooth and had the amenities as the car I test drove at Stevens Creek. We talked numbers and I gave the exact numbers as was on the lease I signed. i.e. $8000 for trade in and $6000 cash down. The dealer quoted $260/mo for the VS! He also mentioned that 2019 cars come with privacy screen, which I did not get from Stevens Creek. I was also told that I didn’t need to put cash down either and said it would only mean you pay an extra $20 or so! Shockingly, when I went to Kia Stevens Creek website and did an online calculation and inputted all the same payment details for the car I have, cash down, trade in, etc. the cost was $129/mo. There were rebates included! I did not receive any rebates! Another example if I had full trade in value cost would have been $108/mo. (see screenshot) When I further researched, I found new cars get cash rebates/incentives, cash offers! I then started seeing TV adverts for the same car I have for $219/mo with less cash down at $3,650 and no trade in!! (see screenshot) I also phone Kia Customer Service and told them about this and had a case open with them but they recommended speaking to Kia Stevens Creek dealers first. I spent weeks trying to contact the General Manager, Tony whom I’m told is the most senior person I can talk to. He did call me back once, but we kept missing each other’s call. I then emailed him a few times over the months and did not receive a response. When seeing advertisements, I feel very much cheated and scammed by Kia Stevens Creek! Especially as I am a single parent. I did not get a good deal. I even emailed the President and CIO of Kia and did not get a response. I emailed James Bell, Head of Public Relations from Kia USA and received a response! He said “Our dealers are franchised members of our business and as such are not employees of Kia Motors America. A customer financial decision and contract is entered with the dealer as a separate entity...not Kia Motors America. A complaint such as your own would need to be taken to the dealer for any potential solution.” So, not even Kia HQ will get involved, knowing that Kia Stevens Creek cheated me!

40

I purchased a 2014 Kia sorento with around 60K miles on it. I drove it for about 2 years and put on 50K miles. The engine blew up with no warning, no dashboard lights nothing. I contacted kia about their goodwill program and they offerred me $2000 towards my $7500 repair bill. When I called to question the amount, the mean lady, Vicki in customer service, told me that it was nice of the dealership to offer that. She had no idea of the amount that was offered and had no notes from the supposed district manager. What a joke.

20

I am very agitated with KIA’s service. I took my car 3 weeks ago to have my horn fixed. They called me and told me to come get it, that they would have to order a new horn and that it should be in that following Wednesday. It is now 3 weeks later and they have not contacted me yet. I have contacted them 3 different times and all they tell me is the horn has not come in yet and they will give me a call. Another issue is when I returned to pick my car up, when I got home my son wanted to know what I had hit. I replied nothing. He then lifted my hood and found where they had taken 3 screws out and did not screw them back. They had left the screws on the outside of the car’s windshield. I even contacted the corporate office and received the same response ( I’ll call you back).

20

I purchased a new Kia Rio from Pitre Kia on 6/16/21. My temporary tags expire in 4 days, and no one has contacted me about picking up my license plate. I contacted them last week to ask what the deal was, and still no one has gotten back with me. This is making me very angry, as I wasn't pleased with the sales process to begin with. I need my car to make money, I do door dash, and if I can't drive it come Saturday because I have no current tags, that puts me in a really tough spot.

20

Hello
I had an accident at the beginning of April 2021 I go to see kia agency kram (bouchamaoui chabchoub) for the repair, they tell me that they must make a paying estimate deductible from the final bill; I leave the car, they make an estimate with 13 missing parts we check on computer the availability of parts; they confirm me that they are available and put aside for the preparation of my car and that it misses only two parts to order. They ask me to pay 50% of the amount of the 02 missing parts and I order them to arrive 01 month later. When I come back after more than a month and after continuous calls to which they never answer to see if the parts have arrived, they tell me yes they have arrived but we don't have an appointment for the repair before 15 days. they give me an appointment on paper to bring the car in for repair on the 28/06/2021; I show up the same day, I order a rental car whose driver comes to see me on the spot at the kia house and who has been paid for the 10 days of rental but a surprise awaits me: the head of the spare parts department as well as the lady at the counter had lied to me because the initial parts that were in stock are no longer in stock and should be ordered and waited for another 1 month or more The only pretext they had to tell me is that these two people will be absent for 14 days because they have the covid and in the meantime I don't know what to do and who will pay for the expenses; I can't even change branch to go and repair somewhere else because they made me pay for the estimate and the advance on the spare parts to demand that I only repair at their place.
I find only one explanation for this is the lack of seriousness and professionalism of the team of Kram accompanied by a nonchalance and involuntary work; already that the Tunisians pay enormously expensive cars because of the customs too high and if then we do not find a competent after-sales service nobody will ever buy from them since to take the money they are the first but to solve problems they are the last and more they take people for fools.
now it's almost three months later and I'm still at the starting point with nothing in my hands

100

I purchased a new Kia Soul in January of 2021. One of their selling points was a $400 rebate for veterans.The salesman informed me I would receive the rebate in about four weeks. When I didn't receive it I went back to Kia and they told me their was some problems and it would take three months. After tree months I went back again this time they said o give it about six months. After six months i went back again now they do not know what the problem is. So they give me a e-mail address to write to and assured me they would take care of it. I e-mailed them and got an auto response they received my e-mail and a representitive will get back to me in one or two business days. I emailed them twice and never heard a word from them.

20

I have a 2017 Kia Forte with barely 22,000 miles on it.
The service engine light came on in early May, was taken to Pomona Kia on 5/10 to be fixed.
I was told that the reading couldn't be found and told to return again if it came up.
The next day the service engine light went on again. I played phone tag with the service manager and finally got another appointment for 6/15.
The service engine light came on again 6/18. Obviously the issue is not being resolved and Kia offers no rental cars for an extended stay.
I had a 2011 Kia Forte that was in a near fatal car accident with over 124,000 miles never with any issues.
I am being sent to Kia Covina on Monday 6/21 to hopefully get the issue resolved.
Note: Between my wife and 2 older daughters we have owned six Kia's since 2011. If needed I will turn this one in under the lemon law!

Don Millsap

20

I bought the vehicle on May 2nd, and I put down $23,000.00 and KIA gave $9,000.00 for my trade in. Until this day the 15th of June I do not have a legible tag. I tried to reach the financing manager to see if I can just pay the balance of what I owe on the Seranto 2021 and instead of making payments, being overcharge for the price that the vehicle was sold to me, so far no has reach out to me to work things out, this is my first time buying a KIA and all I want is to be part of the solution and not the problem.
Thank you
Rose Nieves

20

I have a 2019 kia Forte with 19000 miles and it dies while driving and sometimes jerks when I am driving it I have taken it to Kia and they can not find anything wrong so I tried again to have it looked at and wanted 300 just to look at. So I took it to a different shop and found out it needs a torque converter. Every kia in my area has a 3 week out to get it in and they all still need to look at it and want the 300. And also they are saying the part is not covered.

20

It is two days that I am unable to drive my vehicle due to the temporary tag expired and I have called, sent emails and spoken to 4 customer service rep, it is now 19:00 and I haven't received no response. This is ridiculous that's two days that I have to carpool because I am unable to drive my own car to work. The complaints that I have sent through email not respond, then when they see the complaints then customers calls, listen but no solution. It's amazing that the down payment I've gave was cash quickly but to get a issue resolve does not work the same way. I did not buy a new vehicle to be parked in the garage. If not I will send emails to the next level.

40

First, I had taken my Kia Rio to the service Department (Had it towed) due to the fuel ignition system. It was VERY hard to start and it was missing and it was admitting WHITE exhaust. They said they could not find the problem, let it run and tried to say it was BAD gas. TWO months later it was missing and trying to stall. Prayed the whole time I got it two the dealer and they found the problem. It was still under warranty (that was good) Said it would be until the next day. I explained I was planning to go out of town (3 day holiday) WELL, kept waiting that Friday for a call and I had to call that late afternoon. They returned my call and said the automaniac worker had to leave for an emergency. I understand that, BUT why did they not call me before, It was a three day weekend, I had to FIND a ride to work because I was promise the NEXT day to get my car, and they did not even OFFER ME the option of a car to use because FIRST it was Kia's faulty ignition system (I understand about flaws) and it was like I do not care attitude from the workers (NOT the Head of Service department) ONE worker asked why did I not have a COUPON. FIRST it was KIA's First should have provided me a car, SECOND, they did not offer me an option to rent one (WHICH was late in the DAY) and offer to reimburse the rental fee. IF it was something like schedule maintenance that would take a while, I would have done that, BUT it was manufacture on the ignition/Fuel system. I do not understand while ALL the Kia Dealers so NOT have a car rental option on the site. They do in Greer SC, IF I would have called and explained what was going on with the issues of my car not running well, I would have been TOLD (from customer service) You did not schedule an appointment, so it may not have been seen for few days. I work for type of customer service and they would have tried, not to just blow me off. They Head of the Service Department was nice and understanding and did not know they was doing this.

20

We leased a kia teeuride 2021 . the engine blew . no one in kia is helping us. The contract states we can take the vehicle to a third party for maintenance. they claim the cap for oil was not placed back . The vehicle was serviced two months prior to the engine blowing. the vehicle never indicated check engine or low oil. the vehicle engine just slowed down and once stopped the engine gave out. once stopped it blew all oil out and there a picture of all the oil spilled out. impossible for the car not to have any oil when engine blew. considering the vehicle is bran new how is it that it gave no indications of service or engine problems. it is a lease. we called our insurance and since we had no accident or fire they wont cover. the certified maintaince third party also indicated that if they failed to place a cap the oil would have been expelled two months prior.. we are frustrated and Kia has no answers

20

Recall vehicle!! With Extended Warranty, was not sent notice or given phone call. Car sitting at dealership for over 2 months due to Engine faulty, I have 7 days for approval from consumer or I'm out of a car. I'm a single mom and the position they put me in without a vehicle for 2 months has been depressing and disappointing.

20

I purchased a Kia Care Choice Maintenance Plan administered by Fidelity Warranty Services when I purchased my 2021 Telluride in October 2020. I used a oil change coupon for my 1st oil change at Lupient Kia in Brooklyn Park, MN in March 2021 with no problems. The service was performed at no charge to me. Yesterday, 10-MAY-2021, I took my Telluride in to Lupient Kia again for my second oil change service. They refused to honor the coupon this time and I was treated very rudely. I spoke with Fidelity Warranty Services today about this incident and they verified that my plan is valid and that there is no reason why they shouldn't have accepted the coupon.

20

The dealership has had my car for two weeks and I can’t get a single person to call me. I’ve left message after message for the service manager and the service advisor.

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