Travelocity

My in ear headphones wont hold a charge

The only reason the rating is 1 star is because I can’t make the rating go to zero.

Booked a room then had an emergency called to cancel the room and was assured it would be taken care of.

Turns out NONE OF THE CSRs did anything they promised and I am stuck NEVER USE TRAVELOCITY; TERRIBLE TERRIBLE TERRIBLE TERRIBLE!!!!!

Hours trying to contact them.

Called tons of numbers.

Replied to text message.

Emailed hotel and even hotel does not have a number for them.

Book direct, changing plans will be a lot easier.

I tried to purchase the hotel insurance for $18.

I was unable to do this on line or with a customer service representative.

I justed booked the hotel and was given the option for hotel insurance.

When I tried to access this, I received a prompt telling me it timed out ....

I just booked it!

Very disappointed and will never use your site again.

I work out of town for a living.

I booked a flight to go home for the weekend and see my family.

I had to work instead, called Travelocity and changed my flight to Father’s Day weekend, I thought I paid the 280.

00 for the change of ticketing,received confirmation email for changes from Travelocity. jump forward to Father’s Day weekend arrive at airport and United tells me I have no ticket.

I call Travelocity they find all my information but say United did not confirm, I have been on a call for over an hour trying to sort this out, does not look good , so I am looking to be out my original ticket cost plus not sure if they have already charged me the change fee or not and will not get to see my children or father on Father’s Day, Thanks and they just hung up after all this time on the…

I rented a car at Fox Rental Car at the Parlermo Airport on your site.

I brought the printed price contract from Travelocity to the desk at the Palermo Airport, but the woman at the desk at Palermo did not honor the price, she charged me $30 a day for insurance when I'd contracted through the site to pay $11 a day.

When I expressed that it was a violation of the agreement and disrespectful, she essentially told me to go away, and that she wouldn't rent me a car at all...

I'd been enroute about 24 hours and had my son with me and needed to get on the road, and wanted the car so acceded to her coercion, but I'm hoping you can refund me the difference she charged, or at the very least, not allow that site sell to your clients ever again.

Please advise.

You can reach me by text while on…

Had to cancel trip in January, had paid for trip insurance, so took credit from Travelocity for American Airlines.

Understood they'd rebook me in the future and refund me the $200 rebooking free per seat.

I have been trying to rebook for four days and get different responses but none complete.

Now they tell me their system is down.

I truly believe they are trying to not have to reimburse me for the insurance (total of $400).

I need to rebook this now or I'll lose my lodging and can't get anyone to help.

Was told they needed to do this themselves.

And although I've asked for where I could send my receipt (if I do the rebooking thru their site), they literally (three different reps) ignore the question.

I need something done.

If I lose my money, I will file legal action (there are…

My girlfriend and I planned a trip from Birmingham AL to Myrtle Beach, SC to utilize a time share for a reunion.

Our proposed date was July 26--Aug.

26.

So we booked flights through Travelosity.

I asked to have her same itinerary.

Then we were informed, due to no fault of our own, that it would not be available for that period, but would be available from Aug 2 to August 9.

Despite the fact that they decided to set up an account for me, they set it up in the wrong name and the incorrect email address.

Called them to change that first.

Said it would be done in 36-48 hours.

It was not.

No email confirmation because they set up the account wrong.

I didn't want a refund, I just wanted to move the trip back a week.

Travelocity informed me that Delta could do that but they could not.…

I am writing this letter with respect to my recent travel from 29 May – 1 June 2019, booked with Homewood Suites Dolphin Mall through Travelocity.

I must state that I am totally disappointed upon reaching Homewood Suites at 2:50 pm after a long day of travel, to hear that my booking was cancelled, although I took the option to pay prior my the hotel stay.

The receptionist informed me that I should call Travelocity directly which I did and was also informed that my booking was cancelled.

I spoke to four persons namely Lisa( cannot remember the other names) and had to be holding on for more than 15 minutes on each call.

I waited for at least 5 hours sitting in a lobby area with my family of 3 to be checked into my hotel room which I would have already paid for and unable to so.

I was…

Booked a flight to Denver 6 months before flight.

Tried 4 times to get a seat assignment or pay to get assignment because I needed to make sure I got there on this flight.

Checked in exactly 24hour prior to the flight and got the second worse seat on the plane.

You get to check in 5th position once everyone has boarded.

Same thing happened on the return, except I got the worse seat on the plane.

The last row, no recliner and was bumped 47 times by the line of passengers going to the bathroom and the United Staff.

When you book Travelocity expect the worse seat possible.

First and last time to book a discounted fare on the Airline.

Weill never ever use them again!

I made roundtrip reservations for me and four of my sisters to fly from Fort Lauderdale, FL to Detroit, MI on May 31, 2019.

As I consulted with my sisters to verify "exact" names that would be used as ID, there was a popup indicating that time was expiring.

After hurriedly submitting the required information and payment, I realized that there was a mistake.

Therefore, I called the number listed for assistance.

I was transferred several times to people that spoke little English.

After more than 15 minutes trying to explain, I decided to cancel those reservations and start a new one.

This time I submitted the information accurately.

Shortly afterward, I received a confirmation number, itinerary number and ticket numbers for the five of us.

At 2:00 am, I was troubled about whether the…

I was charged $172.

53 for car rental Hertz at EWR airport 5/17/19-5/19/19 on 4/30/19.

The reservation was made on 4/28/19 and cancelled on 5/11/19.

I was only refunded $122.

53, a difference of $50.

Please refund the remaining $50 asap and advise.

Booked a room with Travelocity and upgraded my package $70 more for 4 adult free breakfast as stated on itenuary to find out at hotel that I only get $40 dollars towards 2 adult breakfast.

Travelocity will not correct it and will not refund my $70.

I spoke to a travel agency rep and requested it be escalated to upper management who in turn told me they were the highest management level which I know is false.

Do not book with Travelocity because it is full of mis leading promises.

They can't solve my problem so they keep transferring me around and to expedia I've been on the phone for the past 5 hours.

I will NEVER book through Travelocity again.

I had what turned out to be the absolute worst experience.

The customer service dept seems like that are very helpful and easy to work with but if you have any issues with your room or charges it all changes into something worse than a nightmare..

I got charged from the hotel and travelocity and my account went into the negative and had so many charges on charges it was a mess.

I spent a total of almost 6 hrs on hold and arguing with several customer service agents of which i could not understand and they sure didnt understand what i was explaining.

Tomorrow will be 1 week and i still have not been refunded what i am owed.

The only part i will add any positive to is when i finally was transferred to corp.

Headquarters and spoke to a…

I was informed my flight from Jackson to Hilton Head has been cancelled and I have been on the phone for an hour trying to get this resolved...and now it is over an hour also, on looking at the flight you charged me coming back from Hilton Head to Jackson your charge was $891.

00 and Delta would have charged only $434.oo on their website why? your charge for a round trip was $1900.

00 delta would have charged $900.

00 round trip.., I thought the purpose of your agency was to get the CHEAPEST bookings for your clients not the most expensive I have learned not to use Travelocity in the future Sarah Hamilton skhami@comcast.net 6019274514

1.

Travelocity did not provide the taped conversations of September 20, 2018, despite many requests.

2.

Travelocity has not refunded the ticket monies spent up to September 20, 2018, despite their promise to do so.

3.

Travelocity misspelled my name on the ticket to fly overseas with Emirates Airline and forced me to buy a new ticket promising a full refund on all monies spent previously.

Travelocity misspelled my name on the ticket.

4.

I was forced to purchase a new ticket to travel and Travelocity charged me a separate fee for a name change on the old ticket despite their claim that the misspelled name in the old ticket could not be corrected.

5.

Travelocity alleges they are not responsible for any refunds; Emirate Airline is responsible.

Emirates allege Travelocity is…

I purchased a "bundle" package through Travelocity for a flight from Toronto ON Canada to Indianapolis Indiana with a hotel room at the Extended Stay America Castleton, Indiana on N Shadeland Ave. which was located right beside the building where the course was being held.

I left Toronto via Air Canada at 2:00 on January 2nd, and booked into the Extended Stay America when I arrived.

I did NOT sleep at all the evenings of January 2nd and 3rd because of extreme noise in the unit above and in the halls.

I called down to the front desk, went down in person in the middle of the night explaining I would like to move rooms.

The front desk management WOULD NOT ACCOMMODATE MY REQUEST EVEN THOUGH THEY HAD VACANCIES IN OTHER ROOMS.

They said "because this was booked through travelocity we are…

On December 28th 2018 I had a reservation at the Hotel Pierre located at 216 43rd St in Miami, Florida.

This hotel reservation was made along with 2 airfares to Miami, Florida.

The hotel was the worst hotel I have ever been in.

Below is a list of things I found unacceptable:

Key Card: Plastic card with room number written in sharpie on the front Concrete stairwell crowded with cleaning supplies, mops, etc.

I was not offered help carrying luggage to 2nd floor Room had a dead bolt but no security lock No blanket No drinking glasses Toilet did not flush/no toilet tank Stained tub with no plug Pedestal sink with no area to place toiletries Cheap curtains Bare floors/no area rug No bath rug Cheap rough towels

The person at the front desk, if you can call it a desk, (more like a table set…

Travelocity sells Flight protection plan and when the trip gets canceled, they DONT refund you that cost!

They state that it is a "different and separate" company who takes care of the Insurance.

However, when purchasing a ticket, Travelocity makes it very easy for us to purchase the insurance--- and asks several times: Are you sure you won't want to endure this flight????

Very deceiving!

Hope this prevents someone else from incurring in this expense.

Always cancel the policy at the same time you cancel your flight.

Rented a car with Fox Rentals in Las Vegas.

12/3-12/6.

Travelocity quote was $46.

00 for rental.

Ayer waiting for over an hour, was told that total rental was $132.

00 with a $400.

00 deposit.

No prior notice was given.

Staff at Fox was rude and didn’t care much for customer’s concerns.

Will never use Travelocity again as a result of this experience.

Regarding Booking Numbers #38261240 and #38261444 A Family of 5 made reservations to Miami Florida leaving Friday 3, 2018 to explore Norwegiian Sky Cruise Rosio Valenzuela, Kaitlin Valenzuela, Kayla Valenzuela, Carlos Jr.

Valenzuela, Carlos Sr.

Valenzuela and Martha Guzman We took off work had our fights paid for and were very excited towards our vacation.

Travelocity made a mistake and booked our trip on two different days.

We have until Monday August 6, to return back to work.

I have everything packed my two younger girls crying and my entire family upset.

I cancelled my flight with a different agency and Travelocity refunded my money.

Travelocity made no effort in trying to book something else for my family.

All they said was I'm sorry but at least we refunded your money.

My…

I booked two separate rooms in the same Hotel.

A total of $1450.

00 in costs.

Tried to Cancel reservations 2 weeks in advance.

No refund.

I called my credit card they refunded the money.

90 days later travelocity was paid by my credit card company on the dispute.

I cannot contact a human by phone on behalf of travelocity.

Worst company I ever did business with.

There should be Laws against this type of business.

Travelocity should be ashamed for taking the money.

Travelocity is a Scam.

Stay clear of this travel Company.

No customer Support.

All automated phone services a joke

I attempted to book a hotel and fight to New YOur on Dec 15 - 17th online and got an error message.

I called to book this reservation online I advised the reperesenatie that I wanted the $40.

00 insurance package PRIOR TO BEING BOOKED.

After the representative took my credit card information and AFTER she booked the hotel she stated that she could not give me the insurance and told me to stay on the line and she transferred me to someone else who she told me would add the insurance to my reservation.

Please listen to the recorded conversation.

I have talked to several people who and tried to cancel the reservation so I could redo everything so my trip would be covered by insurance.

I have to work a lot and just wanted reassurance that my trip could be rescheduled if needed.

I have…

MADE ONLINE RESERVATION TO PICKUP CAR AT ANCHORAGE AIRPORT ON 9 JUNE 2018.

THE CAR COMPANY WAS THRIFTY.

PRICE OF CAR WAS TO BE 49.

00 PER DAY AND ISURANCE AROUND 14.

00 PER DAY.

TRAVELOCITY SHOW WHAT CHARGES WERE GOING TO BE FOR THE WEEK.

SHOWED UP TO RENT CAR WAS TOLD INSURANCE WAS GOING TO BE 49.

00 ADAY ALSO.

EXPLAINED ABOUT RESERVATION AND WAS TOLD BY PERSON AT COUNTER THAT TRAVELOCITY DIDN'T KNOW WHAT THEY WERE DOING ETC ETC.

DID NOT RENT CAR NOW TRAVELOCTY IS CHARGING MY CARD FOR 88.

00 THIS IS DISHONEST& BAD BUSINESS ETC.

WILL NOT BE DOING BUSINESS WITH THEM OR THRIFTY AGAIN.

LEARNED MY LESSON