Contact CheapOair Corporate

I spoke with a representative named "Boyce" or "Royce." I didn't understand him very well because his English was poor. All I wanted to do was add 2 checked bags for a flight I booked for my mother. The cheapoair website was giving me a different price than what my mother had already paid for her flight and what would be the new price with the added two checked bag. All I was asking him was why he couldn't see on his screen what I saw on my screen because they were much different prices. The man literally yelled back at me and told me he had refunded the bags, there was a "soft charge" on my mother's card, and that I should call Spirit to check the bags. I asked him his name and told him I was going to leave a complaint. He didn't seem to care. I tried to call the numbers listed on google, but they weren't valid numbers so I am leaving my complaint here. I have always been fine with cheapoair and my previous bookings, but if this is the type of people they are going to employ I am going to take my business elsewhere!! Just terrible!

I booked a flight from Birmingham AL to Portland ME. I have been sent an average of two e-mails per day since booking the one way flight. I get ads for hotels, car rentals, and attractions, none of which I need. That is a huge bother. But the worst problem was attempting to check in the day before the flight. The app wouldn't allow me to check in. I called the so-called customer service number only to be told that since it was a discounted "economy" reservation I would have to check in at the airport. Rowan, the agent, said no online check in would be allowed, even though I'd received an e-mail instructing me to check in! Rowan told me a needed to be at the airport between 2 and 3 hours before this flight (domestic flight). He insisted that the gates would be closed at least one hour (maybe more) before departure time. I'd already made arrangements (non-refundable) for transportation to the airport that would have me arrive one hour before flight time. I finally gave up on him - since what he advised made no sense at all - and called American Airlines directly. They told me exactly what to do and I was checked in within the click of the mouse! And I need to be at the airport the usual one hour in advance of the flight. We'll see which agent knew what he was talking about, but I am betting on the American Airlines guy. And I was able to print my boarding passes from home. I will never deal with CheapOAir again and I will advise my friends and colleagues (and I have many on them) to avoid them at any cost!

Hello we are disgusted with how our flight changed to two days later and we were not notified by neither cheapoair or Jetblue until we called to confirm our flight on June 28, 2019 the day our original departure date was set ( over 3 months ago). We spoke to both Jetblue Ingrid #48229 and Cheapoair Clifford id 43669 and they went back and forward about how jetblue notified cheapoair of the change and cheapoair had not notified the customers ( tamikio bohler and anthony williams) . The original tickets for two people) cost 915.00 and jetblue agreed to only refund 381.00 total( for the departure part of the trip) . Since we booked a resort costing over 200 a night in St Martin for June 28 and June 29 we could not accept Jetblues new offer ( that we learned about on June 28 at 230am to fly us there June 30th. Jetblue changed our reservation and only notified cheapoair. Cheapoair notofied us on June 28, 2019 via email that we wrre confirmed to depart on June 28, 2019. However when we called the airline jetblue we were told there were no flights on June 28 or June 29. We therefore requested cheapoair to locate a flight and they asked us to pay an additional 700 per ticket totalling over 1400 dollars. I then hung up and booked another airline ( delta) for 631.70 a piece totalling 1,262.00 due to the error caused by Jetblue reschedule and cheap o air error with never notifying us. We would like jetblue and cheapoair to pay for this error by refunding us all additional funds that we had to pay when both pf them messed up our vacation plans that could not be delayed by two days. We were only off of work 4 days. Jetblue reservation ODautm tamikio bohler and anthony williams. Note we accepted only to keep our return flight under the reservation ( revised) tamikio bohler odautm and anthony williams aqvvgr. 7703610311

I arrived at the airport 2 hours and 15 min early. I downloaded my qr code, the line to get through security was insanely long and the line to the boarding pass was insanely long and was not moving. I spoke to someone at security and asked if this would be resolved or I would miss my fault. He said that my qr code is enough and I can just go through security and go to the gate to ensure I wont miss the flight. I did, I barely made it security and the gate on time without getting the boarding pass. During security, they checked my downloaded qr code 3 times and checked my passport. They also did this when checking my passport after security. When I went to the terminal, they told me that I had to go back and get the boarding pass, which I would have, but if I did I would have missed my flight. I was the last in line to board even with fast tracking (keep in mind I arrived 2 hours and 15 min early).
I then was told to leave the terminal and get a boarding pass, one of the attendees even mocked me by saying, its so obvious get your boarding pass, and when I tried to explain they told me I had to leave, the interrupted me 3 times. I just said ok, Ill go get my boarding pass, but was told I would not make it in time.
I was escorted out of the terminal, and just left in the airport with nothing and now facing 2000 euro tickets to get back to the states.
I asked cheap o air to help me through their chat, they said, we cant help, you have a no show, so non refundable.
I was told by 3 airport attendees to go, or I would not make the flight. I was caught in a difficult spot because I knew it was risky but I also thought, with the ticket its not like a seat wont be available.
If there is an alternative to what I should have done to avoid this, I want to hear this argument otherwise, I dont feel I was totally responsible here.
Im just shocked that cheap o air didnt care at all when I asked for help, just said, " no this is our policy" but context did not matter to them. I wont use cheap o air again.

On October 16, 2018 my husband and I booked a flight with your company. Our booking number was 54392151. At the time we paid$ 3219.23 which also included a hotel booking for $173.73 . Due to an unexpected heath issue we canceled the flight on March 2,2019 and after speaking with your company you agreed to refund the money minus $500 ,The hotel fee for $173.73 was refunded on March 8, 2019 and the $500 cancellation fee was taken out of our account on March 4th,2019. Unfortunately , you charged us $500 without ever refunding our fee for our flight. After spending 3 hours on the phone with you 3 weeks ago you admitted that your agent had made a mistake and promised to refund our money minus $500. Yesterday we saw that you indeed refunded our flight fee but once again you charged us $500 for our cancellation fee.Since you had already charged us $500 on March 4, 2019 we are unable to understand why you charged us an additional $500. Yesterday we only received $2365.60 and should have received the full amount . I would appreciate an immediate refund of our $500. Three weeks ago we spoke to Will, your manager, (FPO150) and after apologizing profusely for your error he promised he would take care of this matter quickly and refund all the money that is due to us.Expecting to hear from you soon. Nettie &Leo Beer My phone number is 972506364916

Hi, Hello,
I booked the flight for my all family members from toronto to vancouver (May 14 to May 19) on Feb. 24 for Sunwing airline; but when i wanted to pre-pay for my check-in baggage on Sunwing website yesterday, i found the record for depart date is one day different: depart at may 15. the assistant in cheapOair didn't know about it until i called them. after talked to several assistants about this, the line transferred to the manager, he said he can't do anything only cancel the flight. but have already booked all hotel, every thing on track for the travel.
is there anyway i can keep the schedule? he just said the Sunwing changed the date, but why you didn't remind me on time?
Regards,
Zhen

We booked round trip airfare from Denver to Orlando by phone with CheapoAir leaving Denver 4/11 and returning 4/15. We received an automated call saying there was a problem with out flight and instructed us to call customer service. We have been on hold for over 3 hours and have been transferred 6 times and keep being told by the person that answers that they are booking agents, not customer service agents and they have to transfer me to a different department. VERY frustrating!!!!

I purchased an airline tickets on 10/14/2018 with Travel Insurance booking #53914617. I cancelled the 10/14/2018 flight and went to an earlier flight since my mother’s health deteriorated and subsequently passed away. I emailed the requested docs health certificate and death certificate. This was an emergency. To your CEO or CFO or anyone at Cheapoair. If you had a call that your mother was dying, are you not going to change the flight?
I was told that the airline will be refunding me. This is a ripped off. We are already in March 2019. I am still waiting for my full refund. I paid Cheapoair and I should not be waiting for my refund from Philippine Airline. Looking forward to be hearing from you soon.

i mahmood reza ghods am in tehran trying to straighten up my return ticket as well as my wifes return ticket from tehran iran to clevalnd ohio for the last four weeks with no result ,our flight date is feb 26th ,i am truly angry

I was promised a refund by a supervisor named Avery. He stated on a recorded call: Great news! You will be getting a full refund on this without any fee's applied" He then changed his mind. I thought Cheapoair had honesty and integrity. I was wrong to trust.

Once again cheapoair attempted to pull a bait & switch and this needs to be elevated to the attorney generals office. I ordered online and got the following message on three occasions : "Please wait...Your reservation is in progress". This went on for 30 minutes. I called customer service and they wanted to charge me more. They tried this before in the past and not buying it. Big scam probably out of India.

I booked a flight ,put the dates I needed ,choose a flight ,booked it. When I went to review it I saw the dates had been changed not what I booked. called them immediately an told them . They charges me a $50.00 cancellation fee. They would not waive the fee and it was there mistake I put the dates I needed in not the ones they gave me. Its very sneaky an poor business ,If they do not refund the fee to me I will never use them again an will let everyone I know what kind of scamming is going on. I could see it if I waited three days ,but minutes after no not good customer service.

John Kohring

Cheapoair has the worst customer service. I spent a week trying to get them to even verify I had a credit of over $1400. When I tried to use it there was a change fee of $400. I re-booked the ticket and paid the fee for the two flights, which one the aniline website were $1322. They called and left me a voice mail three hours later that they could not confirm and they needed $600 more. This company is a total rip off. Use Expedia, they have great customer service and do not jerk people around. There needs to be a class action lawsuit filed against Cheapoair.

I booked a round-trip on Cheapoair for me and my girlfriend (MSP to PHL) weeks ago for a September visit to a relative who unexpectedly passed away last week. I understand I cannot cancel the tickets but I was told that it would cost $200/each to change the flight. I do want to book a different flight for myself only but I have been unable to get through to customer service after several long waits and Twitter just directed me back there. Can you help me?