Carnival Cruises

It is horrible of Carnival not to refund a hard working teachers money when we are in a state of emergency. The president announced today no more than 10 people are to gather. My cruise was within the 30 day guidelines and you still refused.

Shame on you and your company.

I had a this cruise planned out for over 6 months. I had put everything in place for my children's birthdays My daughter's was January 16th and my son January 19th. Our trip was to leave on the 16th of January and instead spent 6 hours in my car outside of the parking place on my daughters birthday getting emails and text updates every hour with the same information over and over that the port was closed.

Finally at 7pm they told us that they were not leaving that evening due to fog even though Royal cruise line left that evening we all saw it.

Also the cruise was changed to a 3 day from a 4 day and we were not going to our destination in fact we had no destination. I called Carnival cruise and spoke with Nikie who told me we should still go because there is a lot to do on the ship.

We…

Used a debit card to pay on board ship get home to find they have taken double

I got injured on the Cardinal Elation that Sailed to Amber Cove, Dominican Republican that sailed June 29, 2019 -Julie 4, 2019. M. My God-daughter, Jescinquay Taylor had to help me to Medical. One of your staff was notified prior to me going to medical and he just insisted that he didn’t see any water but the stair could be be be slippery that why the decorative lights are on the one the bottom of the steps.

Who looks at decorative lights as they are walking on steps? It’s your staff member job to ensure those glass steps are not slippery with people come in from the pools and hot tubs all day. My fall was witnessed by Chandra Brooks, Consenna Solomon, Valerie Wright, and Illya Odom.

I had to stay in my cabin for the last 2 days of the cruise unable to enjoy Grand aTurk, and the last day…

I went on the Paradise to Cuba and Cosumel and for the first time I got a suite. The suite was fine except for the couch made into a bed and it was horrible to try and sleep on. We took padding from under the bed,and covers off the twin beds to try and make it better,but it didn't.

The absolute worst thing was the stench that filled the room from the sewage, it was constant, we were in room U102. I WON'T EVER GO ON THAT BOAT AGAIN!! I love Carnival and my next cruise will move me up to the next level, please check into these complaints. Thank you, Leslie Thompson

My sister bought a credit for me for on the cruise for my birthday, and I didn't realize it. My dad tried calling and they said they had to talk to me. I tried calling twice and when I attempt to have them call me back so I don't have to wait on hold I can hear background noise when they call and no one picks up.

My family is very upset that I was not made aware of this credit of $125. My sister has tried calling and our travel agent tried to help. we bought earrings and a watch on the cruise so we spent well over $500.

I would appreciate carnival actually doing the right thing and giving us our $125 credit back.

Pool area with water slide closed being demolished during cruise. No disclosure on website,or on cruise itself. Daily itinerary showed the area being available. Caution tape and workers demolishing the area when we arrived at deck. Registered letter sent to corporate office.

Unable to contact and discuss request. A company form letter arrived offering $100 credit voucher for future cruise. Buyer Beware!!! Our trip cost $6,000 for a cabin with a balcony for a 2 week cruise to Hawaii. Sent letter as outlined by this website. No resolution offered.

We have been invalidated as passengers as we contacted the ship steward, help desk and finally the corporate office. This is Fraud on all levels.

I went on a carnival Cruise where I been assaulted and injuried aboard during cruise by carnival staff causing me injuries . which Incurred in medical and hospital billsl also a pending surgery on my shoulder . I responsabilize Carnival Crusie and demand to pay medical and surgery bills my contact information is Adeoeato Ibarra (702) 517-0410 let me know where to send the bills for payment .

Need fax # to send bills for payment thank you for your cooperation in this matter.

My husband & I booked our Carnival Cruise for 10/18 for 2 weeks to celebrate our 4 year Wedding Anniversary on the Carnival Spendor. On the web site it showed a pool area with a water slide. Upon boarding the ship we received our daily itinerary which showed the pool and water slide open daily and the hours.

We took the elevator to the floor with the pool and water slide. As we approached the area with the pool and water slide we were surprised to find it under construction/and being demolished! all we received was open ended answers with no resolve.

This is not what we paid for and we feel entitled to a refund for 3 days. 00 and we were not notified or informed at any level of the pool and water slide area was closed. More to the point why was the cruise taking place without notifying…

I made an appointment in the salon this past weekend while on ecasty. I’m unsure of the beauticians name who colored my hair but she was an African American from North Africa. I was looking forward to being pampered and getting my hair colored.

Was charged 170$ for “highlights” that aren’t even noticeable. The only change the stylist did to my hair was fry it off. I was refunded, she offered to perform anything other than hair color free of charge. Was told it would be refunded that day prior to debarmention the charge was still on my bill and had to go to guest services before I could leave the boat and dispute the charge for the 3 rd time.

But just doesn’t seem like it was handled professionally or right. Yes I was refunded but my hair is still fried and orange. And now I have no other…

I recently booked a cruise for June 13, 2020 through Toni Anderson Group travel consultant office number 281-406-8778. I never received an invoice or any kind of paperwork regarding the $100 that I paid for myself and for my husband.

A few days ago she sent me options for travel insurance. The option that we had to look it was gonna cost $374 for each of us. We are Medicare recipients and we have to have medical insurance because Medicare does not cover us when we are out of the country.

We were not aware that it was gonna be that costly so for that reason I canceled the reservation. I was told by Toni in an email that she was not going to refund the $100 that we paid. I am filing a complaint because I want my $100 refunded due to the fact that we were not given complete information…

On 27 December, my family and I went on a holiday cruise from Jacksonville to the Bahamas on the Elation. I can honestly say this was the worst experience I’ve ever had on a carnival vacation. We boarded the ship and got unpacked.

We arrived at the muster station. The worker asked if we were all together, we said yes, so he scanned 1 card. After the meeting we were told that half of our party had to go to an alternate location to sit thru the directions again because we must have come in late.

Apparently, all cards should have been scanned because we had 2 cabins. There were unattended children running up and down the halls outside the staterooms, dining room and Lido deck at all times of the day and night. There was a mechanical problem when we docked a Princess Cay instead of getting…

On 27 December, my family and I went on a holiday cruise from Jacksonville to the Bahamas on the Elation. I can honestly say this was the worst experience I’ve ever had on a carnival vacation. We boarded the ship and got unpacked.

We arrived at the muster station. The worker asked if we were all together, we said yes, so he scanned 1 card. After the meeting we were told that half of our party had to go to an alternate location to sit thru the directions again because we must have come in late.

Apparently, all cards should have been scanned because we had 2 cabins. There were unattended children running up and down the halls outside the staterooms, dining room and Lido deck at all times of the day and night. There was a mechanical problem when we docked a Princess Cay instead of getting off…

This would have been my 4th cruise in two years with Carnival. My VIP#9006755235. I booked a cruise ref#594443, conf. #180-42283268 on Jan 6 with Rob X38573. We discussed this cruise for an extented several phone calls. 99 that day, which I did and pay $198 on Feb 3 and balance Feb 12 and add two more guest to our room then.

When my invoice was printed it showed my deposit of $198 was being taken out on 8the which they did. Rob never answered my calls. The lady I spoke to on 7th said she would send an email and some one would call the next morning which never happened.

I called aND waited 30 min for answer. 99 and owed $100 cancelation fee. I was pretty upset by this time but after tons of her emailing a supervisor finally got my money refund and the $100 cancelation fee off.

I was told…

On the eighth of December 8, 2018 I was schedule to cruise on the carnival breeze, I had paid all my fees and got sick and was not able to make my trip. Because I was hospitalized with kidney failure and put dialysis and none of your ship have dialysis services and I was forced to cancel my trip I all the money that I paid for the trip in which my wife and two grandsons.

It was embossed about the amount that was refunded to me and I promised you that I will go on social media to show what type of business that you're are running to let the public know that if you pay all your money and get sick not of your account and you give them practical none of their money back and you should that when the public read they are going to change minds about traveling on your ships.

Yours truly Charlie…

We went on the carnival sunshine on dec 1st to the 9th and it was the worst trip we have ever been on. I just wanted you to now what happened.

first off their was some kind of water back up higher up then our room. we were on the 8th floor and something went terrible wrong hup the water got backed up some how. it was sewer water. it came into our room out side the cabin door and then came in from the side of the couch and behind the bed.

I couldnt sleep for three days because of the horrible smell, and all they did was keep bringing in a fan to dry the carpet. took them three days to get it dryed just in time for the next group of people who would be sailing.

we would try to get a nap in the afternoon but that was impossible becasue they kept comming in to move the fan around. the last…

Theresa Flowers Myers. Carnival Sunshine, October 28 ,2018 room 8202.

I enjoyed some aspects of my carnival cruise but the ship tilting disturbed me. We were in the dining room when the ship rolled hard to one side. I thought we were sinking. I saw water rushing into the dining room. I slept Sunday and Monday nights in my life jacket. I had difficulty sleeping every night of the cruise. My confidence as a first time passenger was shattered. I believed that the ship was actually sinking. Even the fifty dollar credit was not enough. I was still quite shaken. While on board I took my concerns to the front desk. They were helpful and directed me to your department. I understand that ships rarely tilt. I would like to experience a less stressful Carnival cruise. I am asking for compensation in…

On Monday July 23rd, 2018 when my family and I (13 in total) boarded the Carnival Horizon and entered our cabin we immediately called guest services to inquire about the Dr. Seuss breakfast, specifically asking how could we go about making a reservation for it.

We were told that they did not have that information as of yet and we could not do it over the phone at that time. That night while checking in for dinner we again asked the person at the check in desk if they knew how we could reserve the Dr.

Seuss Breakfast and were told we would have to go to the Steakhouse in person to request this reservation. On Tuesday July 24th I visited the steakhouse and again inquired about the breakfast and was told that no they were not the ones who made those reservations that it would be the main…

Good afternoon I am a travel agent 323643 Sherry Stephens and I had a customer Latijtra Smith and LaRone Moore. They booking number was 1ZDS79 leaving from July 6 2018 on the Victory ship. She went to check in on the 5th of July and they said that her booking was cancel.

At first they said she owe 88 dollars. That's why it was cancel. Then they told me that she didn't pay for the trip that she only payed 200 dollars for the deposited. dollars and 92 cent came out of her checking account of May 8th I have the bank statement showing the transaction it was payed to carnival cruise.

We did everything we could to get on this ship. They say the ship was full and they could not get her on the ship. The told me that they sent me email saying that the booking was cancel. I did not see it.

Once…

We took a ship excursion and there was heavy traffic so they left us in the middle of Mexico instead of taking us back to the ship's gate. Carnival refused to refund us the $145 for the excursion.

filled out review end of may and still no response,do I need to just call and talk with someone? thank you in advance.

We have a party of 24 people (8 rooms) and we booked our cruise nine months in advance to make sure we could get the rooms we wanted/needed for medical reasons. When we called to make our final payment, our joining rooms had been separated causing an issue with the reason we need them together so we asked if we could have an extra room or be upgraded to a suite (from a balcony) so

there would be more room and all they could offer us was an inside cabin for $1100. I always hear about people upgrading their room for a small amount of money and we have three platinum members but none of us have ever been offered this deal.

I was hoping since this was a mistake on carnivals part, they would be a little bit more accommodating. Unfortunately we have had numerous problems on the last several…

I booked a cruise in June for October 8-12 for myself, my husband and a child that we are raising that is not ours. We decided to take the cruise because my oldest daughter and her family were booked on the same cruise and we wanted to be able to take the child in our home on a vacation that was really memorable.

The lady I spoke to on the phone when I booked the cruise had stated to me that she always insists that the vacation protection is part of the deal d/t things happening that may cause us to have to cancel. We found out in July that we would not be able to go on the cruise with the child d/t the custody issue and not being able to get him a passport.

I called in July, which was within the period of time to get a full refund, to cancel the cruise and requested a refund. 00 down…

I am so upset with Carnival employees for how badly I was treated and how badly they are treated by the corporate offices. I can't believe you are firing all those workers right before the holidays and have them train foreigners on their jobs for a lesser wage.

Does this mean your cruises are going to drop in price? I doubt it! We have done numerous cruises with Carnival, I'm not sure if we will do anymore. This is ridiculous what you are doing.

On the Liberty Thurs, Oct 27. The ship left late, a woman broke her ankle so we returned to Galveston,, Trying to make up time, the ship was rocking so much u had to hold onto something. Very hard to stand or walk. The generator controlling the max speed blew. Did not arrive in Cozumel until 1:45 pm. We arrived in Galveston around 5:45pm instead of 8:00am.

Very long time waiting to get off ship. Etc. I live about 45 minutes from Galveston and finally got home at 9:00 pm. The service was not good and food was ok. Very nice waiters at night and our cabin steward was very good and very nice. The temp in our room was comfortable but not very cold at all. I was in room 6385.

i was aboard the carnival magic it was the worst cruise I have ever taken. I am not sure ill be taken another carnival cruise ever my wife and i was rudely treated at the casino bar. Our room stewards were terrible, my cabin had mold growing around the tube and was all over the tub stopper.

The smell of raw sewage 5 of the 7 nights aboard caused us to be ill because of it and all I was offered was strawberries.

The Cloud 9 Spa lies to their customers will not give them documentation on the procedures. They're given by a so-called doctor that does not give any certification to prove she's a doctor lies through her teeth and charges you $700 for nothing you try to talk to cruise. They send you to the spa and they run you around and around you spend most of your time being manipulated on the ship going to supposedly free facials and stuff when it's actually just a ploy to get you to spend money in their overpriced Spa.

I go to relax and enjoy myself and now on Carnival Cruise. Everyone is getting in your pocket dipping in your pocket you cannot relax and have a good time without them wanting more money the food is awful the people that work there are good but they work for nothing customer service.…

We recently booked our 5th cruise with Carnival Cruise Lines. Because we own and manage 3 businesses, we often have to change or cancel our vacation plans, so we always make certain that any plans we make are fully refundable, and what the cutoff date is for a fully refundable cancellation. We did so with this cruise.

Our plans did change, and so we called on October 19th and spoke to Alexis Green, a customer representative, and asked her to cancel our cruise and issue a refund. She refused to do so, citing that this cruise we signed up for was a special offer and therefore non-refundable. We told her that could not be, because we asked about the cancellation policy before we even booked the cruise. She would not budge, and became disrespectful toward my wife, saying things like, “You…

First I will make a statement; We took a cruse on Carnival Fascination 01/21/2016. KNOW YOU cant do anything about the very bad weather we had ,the first day we could not dock because of the weather at Freeport. So the next day we docked at Nass. we could not do any thing there because of the wind.Also the food at the evening dinner was terrible and cold.There wasn't much to do on the ship except drink boose which we do not drink.

Now the reason I'm writing is the problem with water in our room. Friday the 22nd of FEB around 7:30 AM we attempted to take a shower. Before we could cut off the water the bath room was full of water and ran out on the carpet outside the shower room. I called the guest care department several times about this problem. At about 10 AM someone showed up and called…

Carnival Cruise Lines has the best to offer for any kind of vacation. Numerous ships and itineraries to pick from with extensive selection of onboard amenities and activities and a variety of dining options. Food is fare in quality and variety.

This was a new ship, very clean and well kept. Decor was extremely well planned. Everyone was having a great time! We had the ocean view deluxe and were surprised on how much space we had. There was dancing and music all the time.

We thoroughly enjoyed every minute and it was a true value for money. Carnival Cruise Lines truly know what they are doing when it comes to cruising. I would highly recommend this to anyone planning to go for a vacation.

I have been on Carnival Cruise Lines several times but never really considered them a top of the line company. You get what you pay for but in the end this place attracts the lowest common denominator if you get my drift here.

Next time I'd like to try one of the nicer cruise lines. Went on a 5-day out of Miami and it was a lot of fun. The people at times though just seemed really cheap.