Liberty Travel

Stephanie Strycharz Was our travel agent… We had nothing but issues one on top of the other. Large group going yes, however, time return on emails and phone calls took forever, booked early, I asked for all our rooms to be together they weren’t, asked for help with excursions, no personal assistance just gave links… Names were wrong on the reservation.

Got to the airport she had entered Tony‘s information wrong, we BARELY MADE our flight. We will never do business with her or Liberty Travel again. Stephanie was not personable and very unprofessional. She was never in the office she would be off for days on end and don’t blame Covid that was almost 4 years ago.

For the money we paid, and for as many of us that went we were very very unsatisfied with the unprofessionalism of your staff at…

Couldn’t be more disappointed with how my very expensive vacation to Greece was handled. The agent is no longer with the company and no one in the organization will take responsibility for the booking errors. It’s absolutely SHAMEFUL! Zero Customer Service.

I would never book thru Liberty Travel again! No accountability and no offering to amend the booking. Shameful.

My Husband and I returned from our trip to Ireland a few weeks ago… We had never been over seas before. The Agent Rose Germano with Liberty , Rebooked our trip that was supposed to take place before the COVID Pandemic .

We were under the assumption that because that is her job , We would leave it to her . She booked our returning flights a day before we were supposed to leave… meaning we lost a day of our Honeymoon .

Paid for an extra day of a Hotel in Dublin and an extra day of car rental . I sent an email to Rose Germano expressing our frustration and disbelief of such an error from a travel agent. She didn’t respond …. I am livid !

I work in the service industry and cannot believe she isn’t and didn’t do anything to rectify the situation . This was a trip of a lifetime for us.. And…

My Husband and I returned from our trip to Ireland a few weeks ago… We had never been over seas before. The Agent Rose Germano with Liberty , Rebooked our trip that was supposed to take place before the COVID Pandemic .

We were under the assumption that because that is her job , We would leave it to her . She booked our returning flights a day before we were supposed to leave… meaning we lost a day of our Honeymoon .

Paid for an extra day of a Hotel in Dublin and an extra day of car rental . I sent an email to Rose Germano expressing our frustration and disbelief of such an error from a travel agent. She didn’t respond …. I am livid !

I work in the service industry and cannot believe she isn’t and didn’t do anything to rectify the situation . This was a trip of a lifetime for us.. And…

Booked an online appointment for today 5/27/2022 for 3:15pm. Drove a half an hour from my home to this office as I arrived approximately 3:05pm I approached the door which was locked. A travel agent came to the door unlocked it and stuck her head out and asked how can she help me and if i had an appointment.

I stated to her yes i have a 3:15 appointment for today 5/27/2022 which i booked online as per the Liberty travel website. The Agent asked if i had a confirmation number and i showed her my confirmation email with my appointment time.

The Agent told me iam sorry you have to call the store to get a confirmation number to get an appointment booked before you can see a travel agent. I told the Agent at the store when i booked my appointment on 5/26/2022 Ive received an confirmation…

This email is being written in regards to my experience with the 951 Haddonfield Road Suite A1, Cherry Hill NJ 08002, location of Liberty Travel > > I was scheduled to fly out of JFK on May 12th for by 60th birthday celebration at The Excellence Resort in Jamaicia, with 16 of my family and friends.

We arrived at EWR and JFK as well as family traveling from Arizona, we boarded the plane and some of was actually traveling over Jamaica when ALL flights around the WORLD were told they could not land, to return to points of departure. This was all due to "airport controllers striking".

It took days for my family and I to get reibursed from our airlines, but the terrible part is The Excellence Resort is refusing to reimburse or give us 1 1 year voucher. They are forcing us to return within 6-7…

I booked a Jamaican trip for two it was for February 10th through the 17th 2020. I called Liberty Travel at least three times or more to check the status of our refund since they canceled meaning Caribbean Airlines due to covid.

Each time I call they get frustrated with me because they have to call the airlines. I can't get through no matter what time of day or night I tried calling for myself. Besides why did I hire a travel agency if they can't do their job.

I spoke to Deborah from the Wayne store I think on January

I had to cancel a trip due to a positive covid test. Liberty has not refunded any money and agent refuses to take my calls.

I am unable to reach anyone. My ticket was booked by ‘3 rd party’ liberty mutual. I am unable to change my ticket as the airline says I need to contact Liberty directly out about $1200 x 2 tickets.

I have been trying to get a full refund from Alitalia canceled flights since mid-Summer. In 9/21, I received a partial refund. After multiple follow-ups, I was informed by Danielle of Liberty Travel in Cherry Hill, NJ on 11/30/21 that the check was going out before that week was over and she would email me with the exact date.

I never received an email with this information and my follow-up emails of 12/7/21 and 12/10/21 have not been responded to. Can someone please let me know when I will receive my refund?

Pure trash….two days before trip they charged me again. Worst agencies ever do not use these bums

Good Morning, Below is an email sent to Azul Beach Resort Negril listing all of the issues we had on our recent vacation. Our travel agent is Karen Millward. She was copied on this complaint.

I ma simply writing this to you so that no other family has to go through what we did on our expensive vacation.

___________________________________________________________________

Good Morning,

I copied and pasted this review from Trip Advisor. However, I was being kind on there because I do realize this is how the staff make a living and I don't ever want to take that income away from a staff member...

However, I am begging you to please fix these issues. No family and especially no bride and groom deserve to be treated this way. Your staff ruined our vacation and their wedding.

I booked two…

I booked with Jenine Williams. I was supposed to fly out on 4/25 but I missed my flight. I called Azul Resort for day’s prior the phone didn’t work (disconnected) unprofessional. Jenine tried to contact them via email/phone. No response.

The hotel wasn’t as clean and when I arrived 4/26 they didn’t even know I was coming because again Jenine couldn’t contact that or myself. The hotel soap dishes was dirty and had to do a lot of calling and emailing my entire trip.

I would like a refund for the 1 night.

We are traveling in one week and have not received any travel documents yet. The travel agent won’t return calls or emails. We are very frustrated!

I could see this coming that this company has been going down hill for a long time. They don't take care of the customers who were loyal to them for many years. Pay back is a bitch. Your loss I have been using Liberty Travel for over 20 years mega money that I spent with your company. I also told all my friends and family not to use Liberty Travel because they don't keep there promises.

I do better booking my own vacations than they did.

I travel 10 weeks a year which means you guys lost a lot of money from my bookings.

I am so sorry to say that I worked with a company that is so unethical and immoral for over 20 years. My first trip was 20 years ago. My last trip was supposed to be April 4th 2020. Due to the Covid-19 Pandemic I was unable to go on this trip.

This company would not give me my money back. All the years that I have been a customer , this is such a poor way to value my long term business. The Better Business Bureau , Tripp Advisory, and all other travel markets will hear about this horrible business.

We booked and paid in full for a vacation to Jamaica for April 2020. With the CoVid 19 pandemic our trip was canceled. We were promised a full refund when we first contact liberty travel back in March. Now almost 4 months later we still have heard nothing back.

I’ve called many times and just keep getting run around. Corporate voice mail is full so you can’t leave a message

I canceled my flight and asked for a refund. My agent Jordan Hollis is giving me a run around and she is extremely rude to me. I purchased this ticket after she persuaded me to purchase insurance. Making it clear that I can cancel with no questions asked. Under any circumstance. Now she is being very rude. I found her to be a very dishonest person and misrepresenting your organization.

Please issue a refund.

Can I give a zero for the rating above??

I paid for a Cozumel vacation on January 31st. Hotel closed in February. Then American Airlines cancelled flights end of March. We asked Liberty Travel for refunds. Now, our agent tells us the branch offices can no longer issue refunds. That we will be contacted by someone from corporate (New Jersey) within 5 days.

I called the corporate office and spoke to "Rocco" (sic). Rocco explained in his best Jersey accent, that we would be contacted in "about" 10 days or so to discuss refund "Options" (??) and alluded that we might not get all of our payment back and that it would be 2-3 billing cycles!

I know that in the travel industry our deposits are used for today's operating expenses. And by the time our trip begins, that money has already been…

My complaint is my girlfriend was having a 50th birthday party in st Martin’s in July. 25 2020 My complaint is do to the issues the world is having unfortunately I had to cancel my reservation now I was told I have to pay 150.00 to cancel I felt that was very unfair my name is Donna Jackson and the person who is handling the situation is Hatzel Iraheta thank you.

I was planning a surprise vacation to Ireland for my family, and the agent insisted on calling me so we set up a time and day, and she never called. So I emailed her to set up another time, and again no call.

She said she was very busy. I'm not sure how because I know it wasn't because she was on the phone. I will not recommend this company you anyone.

We booked a trip to St Lucia for Oct. 6-12, 2019 at the recommendation of Gloria at the Clifton, NJ office on April 28th. At that time she told us to pay the amount of the airline costs and said we can add cancellation insurance for $173 each in case we need to cancel our trip.

Complaint 1: From April until the end of August, when we had questions about final payments (amount due and due date) and questions about our resort, our phone calls were never returned. We then wanted to cancel the end of August, beginning of September, our call was finally returned in September and we were told it was too late to cancel and we would not get any monies refunded. So we went forward, paid the final payment and went on the trip. Our trip was from Oct. 6 to 12th.

Complaint 2: The morning of the Oct.…

Marion Rang 209 Green St Brockton, PA 17925

Emma Jupp Liberty Travel Corporation 5 Paragon Drive Montvale, NJ. 07645

In July of 2018, I booked a trip to Turks and Caicos, for my family through Liberty Travel, St. Clair, PA. My agent was Chasity Hope.

Our trip was from June 23-29, 2019. The day we were leaving for thr Philadelphia, PA airport my daughter got in touch with American Airlines to check in for our flights. The airline website would not take my up to date passport number. My daughter called Chasity at Liberty Travel and she told my daughter I couldn’t go to Turks and Caicos because I didn’t have a passport book. Our passports were never checked by Liberty Travel and in the paperwork for our trip it states we need an up to date passport. It does not state a passport book. Since…

I booked a trip with globus introduction to IRELAND leaving Oct 5 2019 return Oct 12 2019. For myself n my husband for a 50th wedding anniversary. I chose globus again with liberty travel because I had a great agent 2 years ago (Brittany) for my trip to Italy.

From day one with my Ireland trip my experience with my agent sucked. You can see on my booking who this person is. From not being in on my set appointment until today she failed to get my passport info 10 days before my trip. Notified me. Enough!!!

We planned in future another trip set up my liberty but not now,!!!! I spend good money with liberty. Retrain some of your agents or you are going lose customers!!! U lost myself n my husband!!!!

If i had the option to give you zero stars I would. I haven't even been on my trip yet and this is the WORST experience i have every gone through. my family has been booking with Liberty Travel for over 10 years and this is by far the worst.

To start off, when you close a location the best thing to do it CALL or at least contact the parties that booked through that location and tell them the store is closing and your account is being moved 3 HOURS AWAY!!!!!!!!! I cant drive 3 hours to make a payment so i have to pay over the phone which I've tired to call for the last two weeks to make my final payment and

our agent who took over the booked is out on medical leave and everyone i talked to was unable to help me and keep giving me the run around until today.

Finally i spoke with a women…

Candelaria, and the reason which I am writing you this letter is to inform you that I was suppose to travel on Sunday July 07,2019 from LGA to MCO ORLANDO INTL, FL departing at 9:32am and arriving at 12:28pm via JetBlue with a return from MCO ORLANDO INTL, FL on Sunday July 14,2019 departing at 12:19pm and arriving at 2:57pm EST.

I couldn't travel on this date due that I had a FAMILY DEATH and had to CANCELED said vacation. Patricia Wiggins who works for Liberty Travel located at 1370 Metropolitan Avenue in Bx NY 10462 phone number 718-792-2214 and I was told by her that she would help me out with said CANCELLATION and

that I would have a TKT Credit with JetBlue that I could use at any given time. At this time I have been in contact with jetBlue on Wednesday July 31,2019 regarding said…

My name is Twyla Griffin. I booked a trip with my group All Doves Reunion. Confirmation # is: D2N79DPX4KY. This trip was scheduled for the Dominican Republic (DR). In light of all of the deaths in the DR I opted not to go in fear of my life. I asked if I could receive a credit from the Rui Hotel for another Rui in another country in the answer was no. I’m now out of all of my money I paid for my trip. I don’t believe this is fair or reasonable. Clearly, we’ve all saw the news and how many people were dying and I did not want to take that risk, so because of that, I’m unable to at least get a credit if I can’t have a refund? This is totally unacceptable. I would like to hear from the CEO of Liberty Travel.

Twyla Griffin 443-805-7054 [email protected]

We have booked our vacation thru the Mechanicsburg office. We are going on a cruise May 5-12. We booked our vacation in March and it has been an experience. We went to pick up our tickets and it took an hour and half.

we just needed to book a hotel overnight before our ship leaves. We are flying from BWI to Ft Lauderdale. But we are now staying in Miami and coming back to Fort Lauderale to get ship. It is also $174 for one night stay.

At our trip to pick up tickets I asked if we need to bring anything and this was never answered. Then to find our we need our passport information. Told to email that and that was still not entered in computer. We did ourselves.

Emergency contact info was given to agent but never entered in computer. Oh we needed to pay gratuities and we ended up sitting…

My friends and I entrusted Liberty Travel to handle all of our vacation needs for our yearly girls vacation and we were very disappointed. We were asking for very simple request:Adult only, all inclusive with double beds. We were booked at LaPerla- double beds is a "request" and not standard option.

This was never relayed to us we paid $1200 per person just for room (flight not included) to have to skeep on a cot on the floor, room had bugs, the hotel qould not change out rooms without coat for penalty. They said it was Liberty Travels fault for not advis6about the room categories.

It was a horrible trip! In the end Liberty Travel left our group in a terrible position and sent us a degrading response- I will soon post to all social media sites. maybe she will listen to us or feel what we…

I was speaking to a JANE through online customer service chat room. JANE literary shut my conversation down when speaking in relation to price matching another website online. According to JANE as of JUNE 1 Liberty no longer will price match ANYTHING?????

I was not aware of that! So I kept basically asking , are you sure liberty no longer price matches? and she said they didn't which didn't make sense to me because I was just at an agency about 1 week ago.

So she said that it comes down to the staff, if they chose to price match which completely doesn't make sense because if it is a policy why would the customer Rep go against Liberty policy?? I was not pleased at all because Jane didn't bother trying hard enough to figure out my needs or giving me options.

I actually think that JANE…

To whom it may concern.

Liberty travel sent my family and I to beaches negril in April the resort was so terrible we had to leave. We are wanting a refund and have been working with three different women who work for liberty travel and one is just as rude to us as the other. We have been loyal customers of liberty travel and have never complained before. Can some one please call me as soon as possible to help us with this matter.

Thank you In advance.

Holly and Paul willis 978-857-0439 [email protected]

Please see below a copy of an email sent to Shermaine Livermore Travel Consultant Team Leader in Natick, MA

Dear Shermaine, It is now clear that it wasn't just confusion over the first day's tour but also that my flight has been booked incorrectly and I will miss my connecting flight to Barcelona and that a change was made to my flight home that no one in the office made me aware of and would have caused me to have missed my flight home.

I am not sure I can trust Liberty Travel to fulfill it's obligation of my trip in it's entirety. If I hadn't questioned the first days tour these issues wouldn't have been addressed.

When I came into the office and booked the trip I painstakingly went through each day and thought I had a trip from professionals-I am seriously questioning that at this…

We were booked for September 3, 2017 to Punta Cana Dominican Republic. We booked our trip through liberty travel with Abbey Winters, Travel Consultant from Liverpool New York. Hurricane Irma was projected to impact Punta Cana, Dominican Republic while we were their vacationing.

The Supervisor I spoke to about this totally disregarded my safety concerns. She stated she has handled 26 years of hurricanes. Supervisor stated. "Just go and have fun". My wife & I had to make a decision on Saturday September 2, 2017 to cancel as we feared Hurricane Irma would strongly affect our stay Tuesday September 5 through Friday September 8th.

56 through Cover-More Insurance Company. The only reimbursement we got was through Jet Blue after paying huge penalties which we accepted. I feel we should of been…

Booked a Disney Cruise thru Liberty Travel, Delran office. I spent a great deal of money and booked this cruise for Oct 22, 2016 back in June, 2015. Other than the original booking we have received absolutely no assistance with the travel plans form the TA. I have seen repeatedly other Travel Agencies giving On-board credits to their customers, some $250 or more. When asking our TA about on-board credits, we were told we were not entitled to on-board credits.

I continue to see other Agencies providing customers with on-board credits toward their cruise but Liberty Travel will not provide us with any credits, even though we have had this booked since 2015. And we had an awful TA who gave us, first time cruisers, absolutely no assistance with information and planning. I will never, ever use…

My complaint is about a customer. She received a penthouse suite full drink package, and shore excursions with wifi valued at $6,300 and paid $3,200. She got onto the ship and still complained about her penthouse and moved cabins again.

This woman had made threats and should never come to our store again beware nothing but issues. Will complain until she gets something for free.

The travel agent failed to confirm my flight from Montreal to Toronto and I when I got to the airport I couldn't get on the flight I needed to, thus causing me to miss my connection in Toronto. I spent 12 hours in airports trying to get home.

when I spoke to her she said she told me in January that I didn't have a confirmed seat, I don't recall her telling me this. And my tickets and vouchers came in 2 weeks before my trip which was June 25th, She should have told me then that I needed to confirm my seats and she didn't.

I will never use Liberty Travel agency for any future travel.

On Feb 24, 2016 we booked a cruise thru Liberty travel in Saugus, MA. We were told that the deposit was due on 3/2/16. On 2/27/16 we paid Liberty travel cash in the amount of $500. As of today we have been notified by Norwegian cruise lines that our trip was cancelled as of 3/3/16 due to no deposit received.

I have called Norwegian two times and received the same response. I would like to know why my deposit was not given to the cruise line and who is responsible for this issue. Because of this, my husband and i are not going on the trip we planed on.

This was our first experience with Liberty travel and needles to say it will be our last one. Looking forward to your response.

I booked a room at Oasis Cancun in the month of February 2015 with agent Dawn Hoffman from Liberty Travel and planned to stay from 4/24/15 until 4/27/15. I received confirmation thru an itinerary by email and u.s mail. Once I land to the hotel whom I booked with my sister was informed that we cannot stay at the hotel and they were over booked. The hotel was an inclusions stay which includes unlimited food and drinks (the main reason why we chose it).

As of 4/24/15 I had to pay out of pocket expenses for food and taxi service. I went back between 2 hotels as advised by travel agent Dawn and didn’t have a room until after 10pm when I landed at the hotel at 4:30pm. I was afraid while traveling to a different country and worried that I would not have a place to stay. Myself and my sister made…

Had the best honeymoon ever. We went through Liberty travel and had the best view hotel rooms ever. Everything was planned out well by them and we had no issues at all. The representatives from Liberty Travel were very helpful and called up and planned every day of the travel perfectly.

It is a once in a while vacation that was perfect. Next time I want to plan any travel or vacation it is definelty going to be Liberty Travel. I would definelty recommend this to my friends who can enjoy like I did.