Disney Cruises Customer Service
Rated 2.6 of 5 Stars
Based on 5 Complaints

Contact Disney Cruises Corporate

Toll free phone number: 1-800-951-3532

Disney Cruise Line Company is a subsidiary of The Walt Disney Company and is a four-ship fleet that carries guests to various destinations as well as a private island in the Bahamas. In 2015 revenues were reported as US3.2 billion.

To contact Community Relations call 1-800-951-3532. You may also find guest services here. To write to Chairman of Walt Disney Parks and Resorts, Bob Chapek you may address an envelop to him with: Walt Disney Community Relations, Walt Disney World Company, 210 Celebration Place, Suite 400, Kissimmee, FL 34747-4600. The corporate office phone number is 407-566-3500. Write to the following Anthony.Connelly@disney.com OR karl.holz@disney.com for assistance.

Ships: Magic, Dream, Fantasy and Wonder will be joined by another two unnamed ships in the near future. All inclusive packages with the Disney theme remain successful. Social support is found on Instagram, Facebook and Twitter.

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Disney Cruises Contact Information

Report complaints to corporate and get satisfaction

  • Disney Cruises headquarters address

    • 210 Celebration Place, Suite 400, Kissimmee, FL 34747
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating

  • Customer service hours

    24 hours a day

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Top Disney Cruises Complaints

Browse more than 5 reviews submitted so far


Attn: Guest Communications Disney Cruise Line: I recently went on a seven day Disney cruise with my family and grand children from 01/13 to 01/19/20 and my reservation number was 28770263. The last two days of the cruise the weather was extremely bad which caused the ship not to port in Jamaica which was on my son Marcus Delgado 29th birthday. I understand that the cruise ship has no control over the weather yet it was very disappointing not to port in Jamaica. I was also charged for the port fee for Jamaica. My daughter Katrina and I also went in half and purchased a massage for my son Marcus birthday and the spa charged my son instead of my daughter. I am fifty six years old and this was my first cruise that I have been on and the experience was not great yet the staff and food was great! Our servers Vannusa Cavalcante, Charles and Kendel were amazing and provided my family and I with Outstanding Customer Service!


Love Disney Cruises, no complaints here. Love how they keep the kids busy so mom and dad can party.


Basically I drove around for 2:00 looking for parking because all the lots were full. None of the signs even redirected us and we went around all of down town Disney and harbor looking for parking. I wasted my day off of work, my gas and my time to come to Disneyland and I got nothing in return. This was horrible the absolute worst experience I've ever had and I'm even to the point where I want to cancel my annual pass.


Our Disney cruise was on 7- 29-8-3 on our first day on board no one told us to keep the lights on in the room you had to leave the key inside the switch. When my wife went inside the room she put the key inside the light switch and took it out, the lights came on then as she was going to the bathroom the lights went out and she tripped and fell into the bathroom and hurt her leg and hip. She was stuck in our room the whole time when she did go off the ship she was in so much pain she could barely walk.

To make it worse when she finely did go to the ships doctor they charged her 160.00 to be seen. Now she is still in pain and if that wasn't bad when I went off the ship at Disney island I got bit by something in the water and my foot got infected and when I saw the ships doctor I was charged. Also this 5 day trip that was to be a fun for us and our 9yr. old child turned out to be a nightmare instead no we are sorry or anything from Disney. I ended paying up to $5000 for a trip that no one enjoyed.


My trip with family on Disney Cruises is something I would keep as a memory of a lifetime. My kids enjoyed the entire time. Since it was the smaller ship, the island was not crowded at all. Food was fabulous. The rooms were clean and neat. Room service was on time everyday for the cleaning and if anyone needed anything. Beds have been raised to accommodate empty luggage. Lots of storage and closet space. The room stewards was really pleasant and kind. I loved the overall trip. Thanks for a wonderful experience.

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