Sleep Inn and Suites

1 complaints

Customer was significantly overcharged for an 11-night stay, being billed $2714.73 instead of the agreed-upon $1251.03, with additional charges still pending. Staff members refused to address billing concerns and only directed the customer to a manager's voicemail, resulting in complete lack of resolution.

Generated 4 days ago

Common Issues

100% (1)
overchargedcredit cardadditional charges
100% (1)
no employee willingreferred to voicemailmanager unavailable
100% (1)
voicemailleft messagesno response
100% (1)
arranged cost$113.73nightly rate

Complaints

James Rodino

Jan 6, 2023
0

I was covering the cost of my daughter (Jennifer Rodino) and her two kids from 12/23/22 thru 01/03/23. 73 including tax and room charge. 03 for the eleven night stay. 73 with additional charges still pending. When I tried to question the bill by phone no employee was willing to answer any of by questions and only referred me to a manager's voicemail whom I left several messages explaining the reason for my call but never had any response.

03 charge for the eleven night stay. The rest of the fraudulent are disputed. I thought you might be interested to see how one of your franchises was conducting business. I have included images of the bill. Thank you