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Maybank

1.5
8 complaints

Customers express severe frustration with Maybank's inability to resolve issues in a timely manner, with persistent problems reaching staff by phone and poor customer service attitudes. Multiple complaints involve delayed resolutions for refunds, account blockages, and account errors, with some cases unresolved for weeks or months despite repeated follow-ups.

Generated 5 days ago

Common Issues

50% (4)
customer servicerudedisrespectful
38% (3)
no one picked upcalling many timeskeep telling me busy
38% (3)
account blockingunblock accountwrong account
38% (3)
waiting since October1 monthpromised 1 week
25% (2)
worst customer servicesfrustrating experiencewrong account opened

Complaints

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Hoe Tong Huat

May 30, 2019
0

00 . My Account Number is : 1010 6808 1906. 00 into the wrong account which is : 1010 6808 1096. When the machine showed a Malay man’s name, I quickly pressed “Cancel” but my money was sucked into the machine.

I immediately made a call to the Customer Line and the officer told me to go to Maybank the next day to inform the bank. 2. In Maybank, Kluang Johor a lady officer at the Reception attended to me. 00 to be deposited into my account (1010 6808 1906).

00 was deposited to a Malay man's account !! 4. 00 went into the Malay…

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Ang Siew Fong

Oct 19, 2018
0

called many times since few days ago for fixed deposit department, current account department. But no one picked up the calls. have been highlighted to customer feedback department, Mr Rueben. But when tried to contact customer feedback department again, the telephonist does not pick up the calls.

It is very difficult to contact Maybank.

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terence saw

Apr 26, 2018
0

My sister and I have experienced the worst customner services at the Kota Damansara branch. It was very frustrating experience for us. My sister of 68 years went to open an account with her daughter. She informed the officer that she wanted to open the account in her sole name.

Somehow, it ended up the account was oppened in joint names with her daughter. My sister came to me unsatisfied. I took her to the bank again and requested to open an account in her sole name. Your bank's officers (one malay lady on the dest and a chinese lady (presumed to be a senior officer) attended to my sister.

I enquired of the two officers but was rudely asked who am I? Your bank's officers refused to listen to reasoning of my sister's request and kept on insisting that she maintain the joint account to…

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Terrymae Ruiz

Dec 27, 2017
0

I just spoke with Peter De Leon he said his name was, he was rude and disrespectful. He tends to over talk and not listening properly. He is answering question even before I finished saying it. He doesn't seem to care about my concern of not receiving my card and I have been waiting since October!

At the last part of the call, he asked me if there is anything else and even before I can answer him, he immediately delivered the closing spiel and hung up. This is not a customer service attitude. Better hire different people.

He does not know how to take care customers. Hope I will hear from you soon.

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Tan pei chian

Aug 24, 2017
0

1/8/17 pagi saya terima call dari maybank pasal wang dalam account company atas nama power light Creative sdn bhd (5041 2400 5660)kurang lagi Rm8000 sebab cek yg dibuka oleh company dalam account tak cukup,dia minta saya masuk wang sebanyak Rm8000 sebelum 9:20 pagi,saya sudah masuk kan amount yg Rm8000,kenapa lagi dua chq tak boleh lepas,lagi ini hari staff maybank call Saya nak close kan account saya,

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Wan Ezadora

Dec 9, 2016
0

90 both transaction happened on 25th Nov. My report number: 01G2MUX8I. No closure, no status no response at all on the outcome. I feel really frustrated when Ive been going on and on and on with the same issues.

First call, the customer service PROMISED that it will take only 1 week to do the refund. Ive been submitting dispute form just to ensure Ive done my part. But where's Maybank's part in solving this?? This is not fair for me, it doesn't matter how much is the amount. The matter is now.

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lum man yee

Nov 11, 2016
0

I already pay back the sum of the money. Almost 1 month still haven't unblock my account. Maybank request i to settle the problem and bank in 1300 to my account. Then Maybank will help me to give back to the complainer that from kuala lumpur.

I already bank in 1300 and waiting Maybank deduct the 1300 and unblock my account. Until today it already 1 month. It is still blocking my account.

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maelisa kwan

Feb 1, 2016
0

On 2nd of feb 2016 around 11:00am-11:35am I call maybank customer service but they keep telling me thy are busy. The answer doesn't make any sense. Please check this for me, I think they mingle around not doing the job they were hired to do.

I'm sorry but the Maybank CEO really needs to hear this one.