HSBC Customer Service
Rated 1.67 of 5 Stars
Based on 3 Complaints

Contact HSBC Corporate

Toll free phone number: 716-841-7212

HSBC Bank USA National Association is an American subsidiary of UK-based HSBC Holding plc. It is publicly traded on NYSE:HUSI-F. With an office in New York City and a nominal head corporate office in McLean, Virginia there are over 6,000 offices in 72 countries.

If you have a problem with you HSBC account you may call 716-841-7212. You may also find extensive national and international Customer Service here. If you would like to contact CEO, Irene Dorner you may address postal correspondence to her at HSBC National Association Holding, Inc. 452 5th Avenue, New York, NY 10018.

HSBC was started to finance trade between Europe and Asia. It continues to be a bank that helps its over 48 million customers bank internationally. Premium banking is offered at the Premier, ExPat and Private levels. Social presence may be found on Twitter.

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HSBC Contact Information

Report complaints to corporate and get satisfaction

  • HSBC headquarters address

    • 452 5th Avenue
    • New York
    • NY 10018
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating


  • Customer service hours

    24 hours a day

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Top HSBC Complaints

Browse more than 3 reviews submitted so far


In 2011, I was offered by Ms. Belinda Lau an HSBC Premier account. I did not have to submit any requirements at all. I just needed to sign a form " for formalities." I accepted the offer as I was unemployed so getting a credit card was not easy. I applied for one at HSBC before and I got rejected for being unemployed.

I noticed after that I was being charged $380 every month. This was not mentioned to me when I got the card. I contacted Customer Relations and I have been passed from one representative to the other. The frustration in explaining the same things over and over again to different people was endless. A Betsy Leung even threatened me on the phone regarding this Premier account.

After years of desperation, I contacted HSBC Head Office in London and was referred back to HSBC HK. Jenny Cheng corresponded with me and after over a month, the issues remained unresolved. I have all the exchange of emails about this issue in case I have to explain again. I did not apply for this Premier account, Ms. Jenny Cheng said that this was a promo offer for unemployed people from HSBC Premier. How can a promotion cater to unemployed people offering them the highest credit card possible with a $380 fee every month?

Ms. Jenny Cheng offered to pay back fees that have been charged to my account. She said that I have to close the Premier account, pay the due in full and apply for another credit card using the money that will be paid back to me which is not even half of the due amount. I already have a joint Advance account with my husband with your bank but she said that I have to open another one as it is a joint account and so I cannot have a credit card on that account.

My husband has a credit card on that joint account, what difference does that make? Opening another account means accumulating fees again on an account that I do not use. I hope that this issue will be resolved soon as 5 years have been long. I have been paying you fees on an account that I do not use with the money that I do not have. Kindly contact me on +852 9247 9066 if you have any questions. Thank you.


Wow HSBC customer service is terrible. Been on hold for hours!


Every individual success story has it's own supporting cast as I have HSBC savings account. The world wise banking organization providing personal and business accounts at International standards. It has NRI services, Home loans, credit cards, debit cards, personal loans, global trade solutions, foreign exchange services, internet & mobile banking, fixed deposits, investment banking, audit services, asset management, corporate banking, institutional banking and so many other banking services around the globe. Get associated with HSBC to globalize your monetary transactions safely.

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