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HSBC

1.3
9 complaints

Address

452 5th Avenue, New York, NY, 10018

HSBC customers report significant frustrations with poor customer service, including unresponsive staff and language barriers. Major issues include delayed dispute resolutions taking weeks without updates, account access problems leaving customers stranded, and unauthorized fees being charged without proper disclosure.

Generated 3 days ago

Common Issues

45% (4)
misbehavednot calling backcutting me off
25% (2)
disputeclaimwaiting
20% (2)
account frozenstrandeddesperate for funds
15% (1)
over limit feechargednot mentioned
10% (1)
unsolicited emailspromised to actnothing happened

Complaints

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Rwittik Middya

Apr 26, 2023
0

Dear Sir / Madam, I wish to notify you about a staff of your Bank. I went along with my relative, who wants the details of facilities available with your Bank. One of your staff newly recruited , named ADRIJA BOSE, just simply misbehaved and just left the place, because she was talking to her friend during duty hours, saying she was busy.

I believe it is not monitored at your end properly that during duty hours, how a staff just carry on talking to her friends over phone for long time or even on a video call with her friend, without attending the approached person. I also request you please cross check the same with her and initiate suitable action or show cause notice after monitoring the same personally by you or your representatives.

Looking forward for your reply. Thanking you.

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john christopher stewart

Nov 7, 2022
0

I have a dispute with eagle vailexpress from March. Your agents investigated and disagreed with me giving me paper work to justify this decision which was to do with another dispute (not mine) involving the post office. Your letter arrived with me to late to respond.

Since then I have had numerous conversations with your agents all of whom promised to act. Nothing has happened, they are expert at cutting me off and not calling back when they promise to. I realise your systems are not set up for dealing with me in the UK.

However matters should be followed through. It appears your team is unable to do so. Please can someone capable of doing something please contact me. My phone number in UK is 1179373299. Please remember the time difference

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Jerome Kolenovsky

Jun 17, 2022
0

I am getting unsolicited emails from HSBC inviting me to open a checking account. I do not want to do business with this douchebag company and I want to be opted out from those emails?

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Jan Davis

Dec 3, 2021
0

My partner is stranded as I write this in India! He banks with you and his account has been frozen! How is it possible!!! I am disgusted that a man who is wealthy and has an account and is dead for funds is not allowed access to his account when there is an HSBC at the airport!!

He is a surgeon despotic get to UK snd you won’t allow it!!! Immediately help request please!!!

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Betty K. Davis

Aug 13, 2021
0

I have a credit card with HSBC and you are violating banking laws and regulations in Texas. You have charged me an over limit fee demanding payment of that fee lumping it with my regular monthly payment. My credit card contract, which I have a copy of, does NOT have this stipulation stated therein. You have also reported me to my credit bureau because I refuse to pay the $39.00 fee therefore the following will be executed within 10 days of receiving this complaint unless someone in your corporate office contacts me concerning your violations.

I will report your bank to the following: Banking Ombudsman for Texas and New York Consumer Finance Division in Texas and New York for misleading credit card consumers Federal Reserve for every state in the United States HSBC has banking privileges…

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Cheryl D Swain. aka Cheryl D. Ellison

Aug 4, 2021
0

On yesterday I called Cusomer Service to make sure no Amazon charge of $1,4999.00 had been charged to me. I asked the young lady, who didn't comprehend English, put a block on my account and not a note in my account. I am asking for that young lady to be removed from your financial institution.

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Chantell Walton

May 7, 2021
0

I am Still waiting for my claim dispute to be processed after several emails and phone calls, The claim is regarding a refund issue with an online vendor who scammed me. It's been over a month with No update and I just want my funds restored so I can close my checking account.

No one is willing to offer any real assistance except to keep waiting. I have already filled out my claim form weeks ago. Faxed, Email and Mailed directly to the bank in Buffalo. Still, Nothing. No response, no update.

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Florane Orfanel Powell

Nov 28, 2016
0

In 2011, I was offered by Ms. Belinda Lau an HSBC Premier account. I did not have to submit any requirements at all. I just needed to sign a form " for formalities." I accepted the offer as I was unemployed so getting a credit card was not easy. I applied for one at HSBC before and I got rejected for being unemployed.

I noticed after that I was being charged $380 every month. This was not mentioned to me when I got the card. I contacted Customer Relations and I have been passed from one representative to the other. The frustration in explaining the same things over and over again to different people was endless. A Betsy Leung even threatened me on the phone regarding this Premier account.

After years of desperation, I contacted HSBC Head Office in London and was referred back to HSBC HK.…

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Anonymous

Mar 23, 2015
0

Every individual success story has it's own supporting cast as I have HSBC savings account. The world wise banking organization providing personal and business accounts at International standards. It has NRI services, Home loans, credit cards, debit cards, personal loans, global trade solutions, foreign exchange services, internet & mobile banking, fixed deposits, investment banking, audit services, asset management, corporate banking, institutional banking and so many other banking services around the globe.

Get associated with HSBC to globalize your monetary transactions safely.