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HDFC Bank

1.0
15 complaints

Address

Senapati Bapat Marg Lower Parel (W), Mumbai

HDFC Bank customers are experiencing severe service quality issues, with widespread complaints about unresponsive staff, long wait times, and failure to resolve problems. Technical issues with account access and online banking are preventing customers from managing their accounts, leading to serious consequences like asset seizure due to inability to pay EMIs. There is a pattern of broken promises, unauthorized charges, and complete lack of follow-up on customer complaints.

Generated about 13 hours ago

Common Issues

40% (6)
customer serviceno responserude
27% (4)
account lockedunable to accessnet banking
20% (3)
follow-upcomplaint closedno progress
13% (2)
misleadedpromisedcharged

Complaints

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Rajrupa Sarkar

Sep 24, 2023
0

My Customer ID is 21172648. My online account got locked. When I am trying to retrieve my password by using the "Forget Password", the SMS for OTP is being sent to my previously registered mobile number 2106105448.This number I am not using now . My present registered, mobile number is 6300376156. ,I have been getting all otp in this number for almost 2 years, The below screenshot shows when I try to enter the number the system does not recognize it as a registered mobile number.

I am in USA Atlanta now for official purposes will stay for more than a month Note: I have been a customer of HDFC Bank for more than 15 years .Please help.

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ABHIJIT BHATTACHARJEE

Aug 3, 2023
0

Last 2 months I am unable to access my HDFC bank account my account no. 50100064234615, after so many follow-up bank will not solved my problem on those reasons, I am unable to pay my Auto loan EMI and Two-wheeler EMI.

Now bank person was visited my home and they are trying to seize my asset.

Please help me to solve this problem

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Prabha Ravi

Jan 19, 2022
0

Reference no 17881959 It has been very frustrating that despite sending follow up mails to the concerned Branch Manager there has been no response and the complain has been closed without even getting back to the customer on the issue . Very disappointed with the bank services

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Sachin Udgirkar

Nov 14, 2019
0

I am preferred customer (Customer ID: 9235290) of HDFC Bank. I have submitted a request with all necessary documents to my branch (Mayur Colony, Kothrud) for change of address and email almost a month back i.e. on 17th Oct'19. subsequently I met Mr Agrawal, Branch manager on 4th Nov'19 since nothing has progressed. Even after meeting him there is no progress and my request remains unattended. i am completely pissed off with the services of HDFC Bank and no one is returning the call although i kept on making phone calls and sending whats app messages. can some one look into it and pay attention towards resolution of my request asap? your earliest feedback shall be appreciated.

regards, Sachin Udgirkar

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Muhammed Ishaq Abdul Ali

May 16, 2019
0

Today morning, I tried to find information from your toll free number regarding refund from Flipkart under the above reference number but the representative was not polite to assist and gave the email address which I could not understood and he hung up on my face.

However, please note that Flipkart has confirmed to me on 12 May, through SMS that the refund under the above reference number will be credited to my account by 15 May, 2019 which I note has not be credited yet. I was told by Flipkart to check with HDFC customer services quoting the above reference number.

Whilst I request you to provide the correct customer services email address, I would appreciate if you could look into the matter and advise the current status of the refund amount.

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Ratan Sarkar

Dec 4, 2018
0

Today(04/12/2018) at around 11:30 am in the morning I received a call from one of the branches in Delhi asking for the credit card amount which is overdue now and I have not made the payment due to the insufficient amount with me. The way of addressing the message to me from the lady I spoke to was a proper way and she was decent.

In the afternoon again I got another call from one of the branches in Kolkata and was asking for the payment. Initially, she(Pinky) was decent while talking to me. But later on, when she asked me about the date of making the payment I replied that I won't give a commitment on the date as if I fail then it won't sound good and the trust level would break with Bank.

So, I said that I would make the payment as soon as possible. All of a sudden the tone of the…

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Ramprakash Nadig

Oct 8, 2018
0

Hello, I have a demat account with you . The account Number is 00761600002735. This account is not active for over year and I neither get any info or messages or noboday calls me from HDFC on the Tips. Hence I do not find value to maintain this account. I would like to close this account forthwith. Please do not make any charges to maintain this account. These charges will not be paid.

Please acknowledge and let me know of the action taken, Thanks R D Nadig

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kamaljeet kaur

May 7, 2018
0

dear sir/madam NAME-KAMALJEET KAUR POLICY NUMBER 15895656 I am kamaljeet kaur . I have an account in hdfc bank since last more than 10 year. your employee Sonia Kapoor misleaded with me she encourage me for a policy in year 2013. my contect number 9779197035

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Parag Kulkarni

Feb 8, 2018
0

ltd company. on 15th January 2017. Today is 8th February 2017 and till the date I have not received - 1) Dabit Card 2) Activated net banking etc. How I process my funds ,its a big worry for me now.

No one co-operate with us,No one pickup our calls. Such a bad very bad experience in HDFC Tilak Rd Pune branch. Suffering from bad situation just because of Account in HDFC

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Vaishali

Jan 15, 2018
0

Your NRI toll Free number and their service to help NRI's SUCK. The wait time is More than 25 minutes which is ridiculous.

They are totally confused with regards to the service provided by HDFC bank and how to assist the customers.

PLease if you cannot provide quick and better service to NRI's I would suggest that you please close all your services to NRI's

Thanks Vaishali Shukla

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Colonel Rajeshwar Singh Sekhon

Dec 21, 2017
0

HAVING BEEN A SATISFIED CLIENT WITH THE DHARAMSALA, MOHAMMADWADI, PUNE AND LAL GHATI, BHOPAL BRANCHES, I WAS DISAPPOINTED AND DISGUSTED WITH THE RESPONSE AT THE CHEMBUR BRANCH.... TOTALLY PATHETIC TO SAY THE LEAST, I WAS COMPELLED TO CLOSE MY THREE ACCOUNTS AS FOLLOWS:-

(A) 50100043777142 (B) 50100018626192 (C) 50100199952211

IN UTTER DISGUST DUE TO REASON No. 4 OF YOUR ACCOUNT CLOSURE FORM - UNHAPPY WITH SERVICE PROVIDED (SERVICE QUALITY, STAFF BEHAVIOR, TURNAROUND TIME)

IN FACT THE PROBLEMS WERE ALL OF THOSE MENTIONED ABOVE.

I WISH TO INFORM YOU THAT I HAD SUBMITTED THE ACCOUNT CLOSURE FORMS FOR ALL THREE ACCOUNTS ON 21 NOV 2017. TODAY EXACTLY ONE MONTH LATER ON 21 DEC 2017, I AM INFORMED BY THE CHEMBUR BRANCH THAT SO FAR NO RESPONSE HAS COME.....

EVEN IN CLOSURE OF ACCOUNT THE…

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sunil kumar

Oct 6, 2017
0

I made a dinner reward credit card of hdfc bank through online , at that movement they promised me that this card is life time free and no additional cost is involved ,after receiving the card they charge me 1299 Rs when I enquire they said this is for the service of ONE ASSIST which i never required . so they gave me a number and tell me to speak to them they cancelled your service ,so i called on that number they mention that some body from sales team will give you a call back .

after 2 days on lady (bawana) called me regarding the same & mention that this service is already activated & cannot cancelled , and gave me a discount of 399 RS . so my concern is this how can somebody charge that amount with out my concern.

still looking for better solution .

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Lakshman

Oct 4, 2016
0

I will like to share the worst experience I have ever received by HDFC bank. I have requested a Loan top up by adding to my old personal loan but HDFC by mistakenly processed a fresh loan for the requested amount by adding the old loan balance. Because of which I have put in a position to pay 20K EMI per month this mistake was done by a advisor, Mobile #(9176137067). When i followed up they asked to contact a manager named Joseph (9884711320) a very worst manager on customer service department. I was following him for September 5th but not action taken on this activity.

I have owned an account for 5 years on HDFC bank the way of response is very worst for me even tough the mistake is from their end. I would request to please take necessary action on this & from a middle class family i…

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Nitish Ghai

Jan 15, 2016
0

My name is Nitish Ghai and my credit card number is with HDFC Bank. Today on 15 Jan 2016 around 17000 from my HDFC savings account was put on hold with regards to non-payment of Credit Card dues. This is completely illegal. This cannot be done without any information. When I called HDFC customer service people today, no one was able to give me proper reply and the kind of rude people you employ, only god can save HDFC bank. Also if there was any issue with my credit card, I should have received a call from you for settlement. I was ready for that.

But without my information and authorization, money from my savings account cannot be directly taken. This is breach of security and personal information. This is not acceptable. Also they told me that I will receive a call from some department…

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phaneendra

Mar 6, 2015
0

The worst ever customer service i came across and being in the customer service industry i don't even think of giving any rating (Even 0 is also kind of rating). They don't follow basics on call, made 10 calls in 48hours but didn't receive even single call as committed.

But they are good at one thing that is passing on the buck to someone. Hope someone senior really look into this matter if they do really care about their customers.