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HDFC Bank

1.0
9 complaints

Address

Senapati Bapat Marg Lower Parel (W), Mumbai

Complaints

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Rajrupa Sarkar

Sep 24, 2023

My Customer ID is 21172648.

My online account got locked.

When I am trying to retrieve my password by using the "Forget Password", the SMS for OTP is being sent to my previously registered mobile number 2106105448.

This number I am not using now .

My present registered, mobile number is 6300376156. ,I have been getting all otp in this number for almost 2 years, The below screenshot shows when I try to enter the number the system does not recognize it as a registered mobile number.

I am in USA Atlanta now for official purposes will stay for more than a month Note: I have been a customer of HDFC Bank for more than 15 years .

Please help.

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Ratan Sarkar

Dec 4, 2018

Today(04/12/2018) at around 11:30 am in the morning I received a call from one of the branches in Delhi asking for the credit card amount which is overdue now and I have not made the payment due to the insufficient amount with me.

The way of addressing the message to me from the lady I spoke to was a proper way and she was decent.

In the afternoon again I got another call from one of the branches in Kolkata and was asking for the payment.

Initially, she(Pinky) was decent while talking to me.

But later on, when she asked me about the date of making the payment I replied that I won't give a commitment on the date as if I fail then it won't sound good and the trust level would break with Bank.

So, I said that I would make the payment as soon as possible.

All of a sudden the tone of the…

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Parag Kulkarni

Feb 8, 2018

I have newly established pvt.ltd company.

Will be open current account at HDFC Bank.

Tilak Road Branch,Pune.on 15th January 2017.

Today is 8th February 2017 and till the date I have not received - 1) Dabit Card 2) Activated net banking etc.

How I process my funds ,its a big worry for me now.

No one co-operate with us,No one pickup our calls.

Such a bad very bad experience in HDFC Tilak Rd Pune branch.

Suffering from bad situation just because of Account in HDFC

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Lakshman

Oct 4, 2016

I will like to share the worst experience I have ever received by HDFC bank.

I have requested a Loan top up by adding to my old personal loan but HDFC by mistakenly processed a fresh loan for the requested amount by adding the old loan balance.

Because of which I have put in a position to pay 20K EMI per month this mistake was done by a advisor, Mobile #(9176137067).

When i followed up they asked to contact a manager named Joseph (9884711320) a very worst manager on customer service department.

I was following him for September 5th but not action taken on this activity.

I have owned an account for 5 years on HDFC bank the way of response is very worst for me even tough the mistake is from their end.

I would request to please take necessary action on this & from a middle class family…

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Nitish Ghai

Jan 15, 2016

My name is Nitish Ghai and my credit card number is with HDFC Bank.

Today on 15 Jan 2016 around 17000 from my HDFC savings account was put on hold with regards to non-payment of Credit Card dues.

This is completely illegal.

This cannot be done without any information.

When I called HDFC customer service people today, no one was able to give me proper reply and the kind of rude people you employ, only god can save HDFC bank.

Also if there was any issue with my credit card, I should have received a call from you for settlement.

I was ready for that.

But without my information and authorization, money from my savings account cannot be directly taken.

This is breach of security and personal information.

This is not acceptable.

Also they told me that I will receive a call from some…

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phaneendra

Mar 6, 2015

The worst ever customer service i came across and being in the customer service industry i don't even think of giving any rating (Even 0 is also kind of rating).

They don't follow basics on call, made 10 calls in 48hours but didn't receive even single call as committed.

But they are good at one thing that is passing on the buck to someone.

Hope someone senior really look into this matter if they do really care about their customers.

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Anonymous

Jan 18, 2015

Want to know how HDFC customer Support is : Here it is: Some Representative named Sanjay was calling me on my cell on 16th dec 2012 about my Loan EMI & unfortunately I forgot my mobile at my home desk so very obvious not being answered to that calls, in night same day when i camed at home, i got to see 70 misscalls & blackmailing SMS on my cell, also not even this sanjay started calling to my friends number which I am completely unaware about that.

Next day i started receiving calls from my friends & reporting me that as got called from HDFC bank, which is completely annoying to me now, I dont know who is Customer in this situtation, either me Customer or Sanjay, & got to know this is how HDFC serves their Customer,I called it as pathetic service.

Next day morning 10:15am…

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Anonymous

Jan 18, 2015

From, BHUSAWAL-425201 Dated-23-3-2013.

R/sir, I the undersigned(Mrs.

Shubhadha Govind Patil R/o.

4 CSN 86-A, 874-A Radheshyam Building, Tapi Nagar, Bhusawal.) want to bring to your notice that, I was intending to invest 100,000/- rupees in the year 2009.

As I was already the HDFC Banks customer, I approached the HDFC Bank of Bhusawal Branch and as per the advice of the branch manager the amount was deposited in the account which was advised by then branch manager Mr.

Ajay Jain.

It was suggested by the Branch Manager that I shall be free to in-cash the invested amount after the period of maturity and whenever in need after three years, but to the notice of me after a period of 1 year it was seen that the amount was not invested in a fixed deposit plan but it was another scheme which…

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Anonymous

Jan 18, 2015

I was approached by some agent of HDFC BANK for issue of credit card, wherein it was told that, I was eligible for Platinum Card , free of cost for whole life, and the payment was to be made with in 50 days , against any purchase, 6th of the month as starting date. But after some days I received a telephone call from your office regarding insurance, where in I requested to email me the terms and condition of insurance so as to take the decision.

But I have been dispatched the insurance policy without providing the details.

Subsequently I received the detail of debits in credit card account to the tune of Rs.

6899 along with processing charges and service tax etc. I immediately called on the phone of HDFC Bank , 0172 4694332, and I was advised that the request for cancellation…