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Consumer Reports

2.3
24 complaints

Complaints

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Leone franchina

Aug 19, 2020
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So I went back with that information and they did not have a answer for that and I have not heard from them since. thank you

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ASHLEY LOWERY GOMEZ

Feb 24, 2020
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Crystal Bentley is a horrible GM My husband works there as a crew member. I recently found out that my husband is having a affair on me with another Manager named Hannah Smith. I know this to be true because my husband confessed and said he was ending the affair. But, it still continued.

I was so upset I reached out to Crystal Bentley to ask her to have them put on different shifts so I could save what was left of my marriage. Crystal Bentley GM of Albertville Jacks replied with this. ''I don't care what they do If your husbands having a affair on you maybe your not doing something right in bed or something .

Not my business But, Hannah is younger maybe your husband likes younger woman. This is what was said too me. Really, and Jacks restaurants are suppose to be family oriented. This…

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William Wilson

Dec 6, 2019
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I am an 85-yr. old veteran. I have been a Sam’s Club member for many, many, many years. I’ve shopped there early every morning to avoid the crowds. Now I am told I am unwelcome there unless it’s after 10 a.m. After experiencing a bad snow & ice storm, I drove to Sam’s to purchase Salt/ice melt, so my wife wouldn’t slip & fall when she exited the house; and when I got to the cashier, she refused to ring it up, because it was not yet 10 a.m.

I won’t renew my membership since I can spend my money at Home Depot, or ANY business at 10 a.m.! And won’t have to pay to belong.

Bill Wilson

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Ludy Wesevich

Dec 2, 2019
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Bought a 75"Tv late September 2019,after my house remodel went to set up the TV noticed a crack on Tv screen. Online information states I have 90 days to return or exchange damage product. 00 for this of no fault of mine that it was damaged,went to the location I bought it & was refused any type of help as the Mgr DAVID informed me it was not his problem but

they have a 30 day return policy, as he had me going back & forth for 3 days to finally tell this. 00 on this item aside from the fact he & Carolyna accused me of stealing said item because the #'s on the receipt dont match the TV as if i now what hes talking about so from that point on he basically said its not my problem.

I work very hard for my $$ for someone from your company to steal from me thats how im seeing & feeling at the…

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Ryan Kiley

Nov 29, 2019
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It's Thanksgiving. I'm driving home from a lovely evening and stop at the 7-11 on the corner of Crown Valley and Moulton in Laguna Niguel CA. I ask the clerk behind the desk in I could use the restroom (before I purchase) and he flat lies that they do not have a restroom.

The day prior someone asks to use the restroom and another clerk gives him directions and says he is store manager. Tonight both clerks lie and tell me they do have a restroom and that man was not the clerk.

I have so much to be grateful for but their "threat" and Tag team belittlement of me in front of other customers is what I call the perfect example of piss poor client service. I'm taking the $2k-$3k I spend at 7-11's each year elsewhere.

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tom vanderkolk

Nov 21, 2019
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I stayed home for four days for four separate promises to deliver my mattress. When talking to local managers I am told yes they have some problems, yet , nothing is done. I am going now to cancel my order.

I understand you use a third party for this service, however, you choose this third party and are very aware that they do not deliver. 5 hours I spent waiting for you. I also have made four trips to the store and untold number of phone calls.

I will be left with a bad taste in my mouth whenever I think of Sam's club in Holland Michigan.

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Steve Vandine

Nov 11, 2019
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So this really happened at Sams club in Muncy Pa, we are so upset right now. We saw this pac man arcade game yesterday it’s in the store right as you walk in with a sign that’s says for sale limited time deal!

So after talking steve and I decided we would purchase this for Xmas present for Lucas our son . So steve went there today told them he wanted one and paid for it they said they have 5 in the back, after waiting over 30 minutes he was told he could not buy one that they are only for Black Friday!

Omg really no where does it say that anywhere! It was already paid for , what a joke this is false advertisement at its finest! In the end he requested his money back and left! Here is the ad I found online for muncys sams club, very disappointed and will purchase else where even if it…

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Michael Boren

Nov 10, 2019
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I purchased 2 sprint IphoneX in April 2019. I have tried for 6 months to get promotional deal I was promised. The last visit I was given the personal phone # to Sprint manager(Angela Graham 562-587-9457). She promised everything would be taken care of. Nothing happened, and she won't return calls. I think the agent, Tavious is scamming with fake Sprint number for commission purposes. Sams Club, Fountain Valley.

Thanks, Mike

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Araceli fuentes

Nov 9, 2019
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We went today Sam’s club and we have a incident We went to buy the store and the employees when paying started looking for stolen items in our purchases it was humiliating and embarrassing! I am going to seek legal help I was offended they looked for antlers in the children's pjs people began to murmur that we steal something is offensive to me and family Was in El paso Texas Sam’s gateway cielo vista at 12;43 i need legal help

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sheena mccoy

Nov 7, 2019
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on October 26,2019 at 13:53pm reciept# IC# 414380248113341047621 Columbus ga Sam's club. 92. I have never been treated so badly as a customer in my entire life. I was treated as if i owed Sam's something. When i fact they owed me something that i had already paid for.

I bought s dining room set that came with 8 chairs. I thought everything was in the box until i was about t walk out and noticed i only had one of five boxes. The lady as the service desk who rung me up didn't catch it either.

I was told that the crew that pull the items didn't come in until 330 so the chairs couldn't be pulled until then. I was told i could take the table and come back for the chairs and they would be tagged with my original receipt at the front for me.

I returned back and there were no chairs. I was told…

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michael O Rhodes

Oct 31, 2019
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I was taking off gainful employment due to health issues. I was short term disability that had no issues what so ever. The claims specialist at Sedwick kept me informed and if there was an issue the contacted me without any delay.

This is the type of customer service one expects It is stressful enough when your financial stability has been reduced. Now on the other had when being switched to long term disability being handled by Prudential Insurance it has been a TOTAL DISASTER.

I want to repeat total disaster. You cant reach the claims examiner handling your claim. You call and the contact center constantly state him/her is not able to be reached. They have sent them a message and they will contact you back by the next business day. NOT!!!!!. THIS DOES NOT HAPPEN.

Then when you tell…

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Roger Plaster

Oct 29, 2019
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128LD trimmer (SN# 18128N301784) purchased at Lowes on 6/28/28. 76 (parts & labor). Still attempting to collect warranty from Husqvarna Reference #191017-000958. Long story short attempted to start trimmer on 10/28/19..... Trimmer will not start!!! Is there another Husqvarna recommended repair dealer in the Goshen/Elkhart , IN area.

I will not take the trimmer back to Yoder & Sons for repair!! Would appreciate status of warranty claim. Have called the 800/487-5951 number several times only to listen to music for 20 plus minutes!! Roger Plaster 54693 Winding River Dr. com

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Kenye Abraham

Oct 25, 2019
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Sam's Club on Bent Creek Road, Opelika, Alabama the worst , unprofessional Human Resources . We called the line and they put us on hold for half an hour. Manager on Duty, to interview new applicants, she told customer service associate to let the new applicants to just check their emails. For what?

We setup the interview already, driving up there for nothing? So UNPROFESSIONAL !

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tim michael

Oct 22, 2019
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Jjust in case my last message did not make the point your manager can not count to 4 or does not know what day it is ! Morrilton ar Day 4 of no part but I fixed that today day 4, by getting it down the street !

They had it in stock ! have it in my hand now ! Going to go put them on ! I will never go in that store ever again ! Do your self and your customers a good turn and fire your manager who can not count !

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arthur johnson

Oct 16, 2019
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This Sams (6506 in Albany Ga) club has long had customer service issues, from manager to manager it doesn't change much. In particular you have several areas (Pharmacy, Photo, Optical and Automotive) in your store that SHOULD have associates trained in that area with good customer service skills because these associates have more personal interaction than other areas.

The one that is ALWAYS lacking in this store is Photo. The two assigned associates do pretty good. The problems is it is never manned. Their hours are cut or they assign them to another area across the store. I guess the opinion is that it is a low skill area and that the machine does it all and that is simply not true.

I have vast photo lab experience from commercial pro photo labs throughout county and also in the Walmart…

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Albert Villamat

Oct 13, 2019
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I purchase staple copy paper and two ink cartridge in a single bag and the bag tore. I reviewed the tape because leaving the store ,I did not have my wallet, yes it showed me putting my credit no card into my wallet. I had ,$240.00 in $20.00 dollars and 4 credit cards and license ,social security card and membership cards.

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Elmo Marino

Oct 10, 2019
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I am your customer at 7-11 store at the corner of Beverly Blvd. and Alvarado Sts. Every morning at 6:00 - 6:30am, the line for paying to the cashier is so long that it will take a customer 5 to 10 minutes to pay for the food and coffee that he bought.

There are 2 cashiers but only 1 operates because the other (female) is doing something else, like balancing, counting, I don’t know what. This is done everyday, and there are 10 customers falling in line to pay and there are still other customers coming in.

I hope you can check and resolve this issue maybe by adding additional cashier? I asked the lady cashier if she can accept payments because the line is long and the waiting time is long but she replied that we go to another store to buy our food and coffee.

She doesn’t have to be that…

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Betty flores

Oct 6, 2019
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Hi to whom it may concern I Betty Flores and my 2 young daughter went to visit one of the dollar tree store we love going too all the time will youll employee Mary Jane had a bad attitude in front of my daughter s I had put bck a Halloween decor that I had changed my mind about I put it by you'll register candy lane will she told me can I have that so I was like sure will she was ringing up my items with a attitude then when I finished paying as I walked away from the register she was with the next coustomer and

when she was done she threw her bag too da counter and my daughter saw it happen and she had said ' she gave you a ugly look ' that not right to be treating a regular customer and she never looks happy no smile she always has a mad face this is the store I went too 1803…

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Michele Freeman

Oct 4, 2019
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As I am sitting her eating my lunch I have discovered that your Ritz crackers with a football printed on them, break! They break off in small sections around the football. You can not even spread peanut butter or cheese on them.

I am so disappointed as I bough two boxes of these and they are basically crumbs. PLEASE in the future, DO NOT stamp your cracker! Ritz are a staple in my home but these are not :(

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linda l leonard

Oct 2, 2019
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I live close to sams club I go there a lot, when you leave there is someone who checks your receipt always they are friendly, There is a man I have had trouble with, when he hands your reciet back he has to touch your hand or run his hand down your arm, or he wants to visit with you, all I want is go, I told him not to talk to me, so he speaks louldly hi or goodbuy!

It should not bother most but I have ptsd the same as solders have coming home from war , mine is from a husband that beat me all the time, no longer married but this is after effects. I don't want him to lose his job.

I have complained to his superviser with out results, I was told he has to speak its there policy, It's not fun when you leave and you have a panic attack!! and your throwing up in the parking lot, I don't bother…

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melissa henderson

Sep 30, 2019
0

I bought a Nabisco Ritz cracker family size and I opened the crackers down the seam and there was a brown substance on the crackers...i ate one and I hope I don't get sick....

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Roger Gauvin

Jul 24, 2019
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Hi I shop at 2 wallmarts Moncton and Dieppe NB and you have removed cash registers and replaced them with self check outs. I am very angry, when I shop I like to talk to a person when I check out, on top of that you fired good honest people who are just trying to make a living ( at a very low wages) so

you can make more money, The Walltons are the richest family in the world. How much more do they need? You should be ashamed but I guess you're not, because you need a conscience and a heart for that. It's because of billionaires like you that there is so much misery in the world, you take everything and give nothing back.

All that money could feed millions of people year round and you would still have plenty left. I will pray for you, you're going to need it, you may have it all now but…

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Joe Deibel

Jul 24, 2019
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I called in a order for a sandwich and was told to be there in 20 minutes, when I get to the store they tell me they didn’t receive my order! I was told they could (remake) my order if I wanted to wait another 20 minutes! No thanks!

In my opinion your automated system sucks! Funny thing is when I call the same store now to complain the recording says I have a order pending! Really WTF Dumbanos!

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Terry Morrison

Jun 10, 2019
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I bought a Lenova Think Pad T470 in December 2017. I have filed several complaints on the speed of the computer determined to be a bad WiFi card. After 3 filed complaints in the first year for the same problem, I finally talked live to a service rep.

He sent me a new case # that was supposed to permit an on site service and pay for the new card. Responded to the email customer service sent to set up the onsite repair. I was told the warranty was expired.

We own a telecommunications business - all employees work from home. We should not have to pay for this part or have to take it to a service dealer.

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Ernestyna von Gerhardberg

Jun 9, 2019
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On March 08, 2019 I went to a local Sam’s Club in Melbourne Florida for a tire change. I needed 3 brand new tires. The 4th tire on the right front was in almost new condition, as it was replaced few months prior at the same location and did not need to be changed.

After patiently waiting for few hours, I was told that that the tires cannot be replaced because my hub/ knuckles are broken. The car wheels have anti- theft lug bolts and there was a special tool in the car to unscrew the tires but instead the technician used the power tools forcing it to unscrew damaging the car.

The car had to be towed to a local Volvo Dealer across the street. 45 and on top of that Sam’s replaced the one good tire (right front) with a brand new one and did not replace the one of the three that needed…

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ernest e haines

Jun 3, 2019
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I just left your Marion IL store ( 12:45 pm) today after being treated very rudely by one of your store employees. He was a bearded male approx 30-35 years old working one of the check-out lanes. I left my items and just walked out as he totally unprofessional and as stated previously extremely rude.

He basically shoved me aside stating loudly these other customers were ahead of me when I was clearly first in line when a new check-out lane opened up. Its is extremely doubtful whether I will ever shop in your stores again.

My comments are very negative but actually should be a lot more severe to accurately describe my experience. Call me 618-579-8491

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Jamie Gnau

Jun 3, 2019
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Poor customer service, terrible interaction with both cashier and manager, couldn't answer simple questions, store never clean or stocked properly.. bagged 14 items in 2 bags, 3 items in one and rest in other, threw receipt at me had very poor attitude.

I won't be giving them my business again any time soon. Very offended at my treatment overall. Dollar general #13896 Conowingo, Maryland

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dick bottcher

Apr 10, 2019
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i have been trying to get your email address for consumer reports, and i get every thing under the moon but your email. please send me your email so i can email you about monsantos round up, e4mail me at [email protected] thank you dick bottcher

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James Bonilla

Mar 17, 2019
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I was going to travel to my country COLOMBIA on 02/22/19 from Nashville TN, so I arrived to the airport at 10:35 AM, and the flight American Airline AA 4604 was at 1:33 PM. The Airplane left about more than an hour LATER, so the fly got LATE at the Miami airport, where I had to make the transfer to continue to my country. So when I went to reschedule my next flight, I found that the next flight AA921 was for next day 02/23/19 at 5:39 PM, which was not problem with me. The problem was that the AA customer service people told me, that because the plane got late to Miami because of the weather condition, they COULD NOT PAY THE HOTEL NEITHER THE FOOD, so I had to pay from my own pocket, even thought it wasn't raining when we left Nashville.

I arrived three hours earlier to the Nashville…

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Mark Cavalier

Aug 1, 2018
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Ford Motor Co. 5L Eco Boost engine which has a previous history of manufacture forging problems with pistons and connecting rods on 2012-2015 models. Why has there not been a recall? What actions can I take to recover some of the cost?

My 2014 F-150 truck has been cared for with regular maintenance per the Ford recommendations, street driving only, no heavy hauling, piston and connecting rod broke without any warnings. Where can I find DOCUMENTED information on this problem that has left many other consumers between a rock and a hard place with no means of assistance?

I am stuck because Ford has swept this 3+ year matter under the rug.

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young kelly w.

Sep 1, 2017
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Liquidation.com auction 12341648 Refurbished Apple Mac Book Pro Laptop suppost to be working out of box when we called found out that it was second or third party vendor and the computer would not boot up and does not work and they won't give our money back and we are not happy and not fair.

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Kia Davis

Aug 6, 2016
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Consumer reports has been harassing me, disrespecting me, as well as threatening harm to me. She has been doing this for a day or 2 days I guess I'm not exactly sure. I would appreciate you remove her account, channel, or whatever you can do to make sure this never happens again.