Compass Bank

Someone took the front lobby ATM at the beginning of this month from 15255 Max Leggett Parkway 32218. I was told it would not be returning and would need to speak with Mike Dunlap. I have spoken with at least 7 people at the 1(888)667-9044 trying to get Mike to call me.

I have been on hold for 15 minutes with Renea in this department and still no one will pick the phone back up. I just want to make sure there was no issue with any service agreement.

I'm trying to get in contact with a bank representative, consumer bank internal affairs representative or lawyer however this complaint submission comes out. One concerning the matter I encountered in the bank lobby from representatives. A lady (white) , inside the bank I prefer and also several phone representatives who may have been looking into an old account.

My first home was burnt halfway down in the end 2018, so a lot of my paperwork and what I consider essential, tax papers; bank portfolios, etc. have since been deceased. and as I was in the tree business with some colleagues as a helper; and yes i'm female, but the beginning was a little busy and me not so fit for the job but nevertheless still was busy as hell.

I haven't replaced my prior documentation to basically verify…

I’m calling since august 3rd to cancel one transaction everyday I’m calling customer service department they are transferring call here to there no one pick call keep on hold for 2 3 hours If they pick they don’t listen anything just hang up phone One of the worst facility provider bank

My account is -150 dollars after I had money in my account and had just deposited 3 checks for $250 each and them after 3 days my account shows me being negative 150 dollars. How is that possible?! I have had so many bad experiences in the past few weeks with this back that I will be leaving as soon as this gets resolved.

This bank just wants to take your money one way or another. They even asked me to wait just two days to see what happen then. How convenient since today is Thursday and they don't work on the weekends.

lose my sleep please help if I wanr my money back and extra for the suffering((( so much time calling them not getting sleep and not being able to have access to my money in over 3 months the documentation I got and I sent in clearly shows I wasn't in the country and the date the transactions was being made I was in a store in another country just hours after or before they were made( I am sending 1 attachment I have more but

it would not let me upload them here

I had a Simple online checking account that I opened several years ago and barely used. The company got bought out by BBVA and I finally decided to close the account. I contacted to customer service department and they said I had a balance of $15000 In order for me to receive the balance I would have to fill out a request and

answer some questions and then pay a $3 fee to have a check mailed to me, OR if I chose to, I could DONATE the balance to BBVA. What kind of bank charges to return a balance to the customer???

I don't care so much about the $10 but just the fact that they ASKED if I wanted to donate the balance to the bank is beyond infuriating!! This guy not have any representative in fone live in us. All people speak. Is over seas. Colombia. Guatemala.

And play whit costumer over…

I've been trying for three weeks now to do an international wire transfer. Made an appointment, called multiple times and I'm still having the same issue. They keep transfering me to different departments. Also, we were promised different services but they were never fullfilled. This is the mmessage I'm getting:

Error

Your Online Banking Profile is missing information required to use the International Transfer Service. Please visit a local branch to provide the missing information on your account record. OK

06/10/2021 AGAIN YESTERDAY I OPENED AN ACCOUNT OVER THE PHONE WITH A REPRESENTATIVE AND I WAS INFORMED I WOULD AGAIN RECEIVE DOCUMENTS TO SIGN TO MY EMAIL FROM DOCUSIGN WHICH IT IS NOW ANOTHER DAY AND I STILL HAVENT RECEIVED ANYTHING. I CALLED AND I WAS PLACED ON HOLD TO LOOK FOR THE ACCT AND THEN I GOT TRANSFERRED WITHOUT BEING TOLD OR KNOWING WHAT DEPARTMENT I WAS BEING TRANSFERRED TOO.

I ALSO THEN REACHED THE DEPARTMENT I WAS TRANSFERRED TO AND I WAS TOLD THEY NEEDED TO GIVE ME THE "CORRECT NUMBER" AGAIN WHICH I DONT KNOW WHERE IS THAT CORRECT NUMBER THAT THEY CAN NEVER GET ME TOO. AFTER SPEAKING TO THE NEXT REPRESENTATIVE HE THEN TELLS ME THAT THERE IS NO ACCOUNT THAT WAS OPENED YESTERDAY, SO THEREFORE I SPOKE WITH SOMEONE FOR ABOUT 45 MINUTES WHO DID NOTHING AND LEAD ME ON TO BELIEVE…

My complaint is that on June 06, 2021, I called to open a new personal checking account through online banking. My application was denied/canceled due to a charge off, that I have been trying to pay, and that no representative is able to locate.

I then resubmitted with an agent over the phone and he assured me that all I had to do, was DocuSign and my account should be active. Well, I received the email with a denial. I called 8 times, and each time, I was disconnected, transferred, blind transferred, and according to them the "correct department," which I never got to.

Every single representative says that... which I never received. Today I submitted a new checking application again through online banking and I call to check up on it, and again I end up with people who are incompetent,…

I was getting advertisement about joining BBVA bank so I finally joined the bank and I was so excited until I started having an issue with my account it was nothing to do with my fault so I called customer service over 15 times with no results about my account I am so disappointed in the customer service skills and the lack of their ability to help customers when something goes wrong with their account I had also decided to put a letter in the mail to the CEO BBVA bank to let him know the problems I'm having with my checking account as I see it customer service plan we just don't care about customers I asked to speak to a supervisor they said no one was available to speak to how may I help you with your issues and

they still have not resolved my problems I am so upset to be honest with…

I have never experienced worse banking in my LIFE! I had a Simple bank account as my main bank. Well Simple recently closed and informed us our accounts would transfer to BBVA along with our money etc. I loved simple so I fig ok I’ll give BBVA a chance. Worst decision ever!

My account at simple has closed. Im supposed to set up online banking and app banking with BBVA. Didn’t work. In fact for reasons I truly can’t understand. It not only didn’t work it locked me out of my account and locked me out of my money amd all account access. Call them… right? Yeah good luck.

First 4-5 times I got a message saying they were unable to take calls and hung up on me. The only time anyone live answered he transferred me to the message unable to help and hung up on me. Furious.

I tried online, locked…

I have a question about my credit card with Compass Bank. I was transferred to three different departments and was finally hung up on after being on the telephone for 25 minutes. This is the worst nservive I have ever encountered with my dealings with a bank.

No one seems to know what department treats each specific problem. You can be assured that if no one gets back to me I will make sure to tell all who may require to deal with,a bank NOT to use Compass.

My husband used the BBVA at HEB on FM 685 in Plugerville and the ATM dispensed the money only to take it back before he could grab it. On top of that it showed as a transaction and the money was withdrawn from our account.

HEB said it was BBVA who had to fix the issue....... Well that didnt work. " Oh your not a customer.. You just used the ATM.. " That was literally all they would say. Its been 2 weeks and still nothing.

I have emailed, called, filed complaints and got no where. My bank says they cant do anything until BBVA puts that withdrawal as a dispute.... And of course since we are not a BBVA CUSTOMER we cant get ANY help.

Sorry Bank

Traveling debit card gets suspended for using a $2.00 vending

Then card get deactivated while I’m on vacation!!!!!!!!!

A Transaction through PayPal was triggered a "Fraud Alert". Got an e-mail from you notifying me. Called "Fraud Alert Team" 5 different times and was on hold from 1 to 1 1/2 hours each time with NO RESPONSE. Called "Customer Service" and was told the only way they or anybody could talk to them and get my card unblocked was the same phone number I had been trying.

I decided I would not allow your bank to take any more hours of my life and just ordered a new card- which will take "7-10 business days to arrive". As a result of this incompetence, I now have to call all the businesses who automatically deduct from that card every month and pay them with another account till a new card arrives.

I funnel $10,000 through my account each month and am holding checks worth $6,500 right now. When I…

This bank is awful. Your better off going with any other bank rather then this bank. Long waits, if your money is stolen they take up until till 90 days to issue funds.

Our car was totaled by a deer on Dec. 9th 2020. The insurance company paid around $10,000 on our loan leaving about $1700 left to pay. The gap insurance company also sent a check for $2040 on March 18th. It is now March 29 and they have not put the gap insurance check towards our balance as of yet.

However, they do continue to send me threatening letters and emails telling me they are going to reposes the car for lack of payment. They also refuse to answer any of my emails or calls after I gave them the check number and asked them to please check and see what the hold up is.

I can not get any thing done with these people. I need them to not ruin my credit when it's their feet dragging that is extending this way longer than it needs to be. Please I just need them to locate the check and…

This bank is a joke. I closed my account months ago because they fee the shit out of you for using atm's. When I found out my stimulus check was going into the closed account I called BBVA and asked what my option's were.

They informed me I could not re-open the closed account but if you open a new one when they try to deposit into the old account it will AUTOMATICALLY go into the new account. So I did just that opened a new account that I do not need or want just so I could get my money.

I even called back before my money was to go into old account to confirm I did not have to do anything else. I was assured by another customer service agent nothing was needed from me. It is now the 19th and still no money in the new account.

Just spoke with another customer service agent and they…

I have had my BBVA compass credit card for around 13 months. Last month my interest rate went from zero percent to 23. I have never missed a payment ever. I called in to customer service and got sent around to four different representatives.

I even called the branch office here in El Paso. She informed me that rates went up because of the COVID and that other people were not paying their bills. Do you have a lower rate they said no. 00 with no notice, no email (nothing) of the interest change at all.

That's a huge payment, so then they offered me to claim a hardship, that would lower my rate to 12%. It is sad because that was my primary card but to lower the payments and get a lower interest rate, I have to cancel the card.

Doesn't make sense, you lost a good customer. Your reps didn't…

8890 pensacola Blvd branch here in Pensacola fl branch manager Vince he wasn't concerned about open me business account took me thru hell about different things wasn't relevant he very clearly disrespectful I got fed up with him and I told him i need go to my safe deposit box and gave him BBVA cashier check told him it was about to expire to issue me another one so i would not have come back he told me it's not going to expire he should did wat i ask him to so

went to Wells Fargo no problem Vince need discipline unhappy customer Spencer Hoskin

Due to covic19 I understand that things are difficult but you could do better, I understand that drive tru is necessary but better organized and more staffed will greatly improve the weit time for people 45 minutes in line is really bad

We have been with this bank for more than ten years unfortunately. They decide when they want to put charges through. They wait until THEY want.

Finally I am calling other banks to take my business elsewhere!!

I went to my local BBVA compass bank to deposit 40k I counted my deposit the teller counted it 4 times 2 by hand 2 through the money counter and she did again when putting into her drawer .. a few days later I get a call saying the teller made a mistake and deposited 9k extra this is hard to believe I had a good amount in my account I would have never noticed , at the same time I was putting money into 3_5yr cds rates were good .

I went down to the branch to discuss this error the teller and manager had different stories of how this supposedly happened. No answer to how this happened if it did I'm not the only customer and I never received any type of proof.

A few months later I have a collection agency threating me that I owe them 9300 dollars. I'm positive this is the banks error and…

I received a rent check from a customer in your bank two days later it was returned after much research it appears that your bank deposited the funds into another bank account. It has been two weeks and we have got the run around but have not got the money back.

Your rep sent we would get money in 24-48 hours but that didn’t happen. My next step is to blast you in the media

I opened a account back in September 27 2019 here it is October 21 2019 and I still don't have a debt card. I was told over 6 times the card would be expedited and I still don't have a card.

I open a different account with a different bank and got my card less than 4 days. This is very unprofessional.

This is the third time I file a complaint about Compass. The employees are very nice, however being nice doesn't get me in and out of the bank in a reasonable time. Most every time I go into the,bank there is only one teller and a line of people 6 deep.

Often times 2 or 3 of them businesses, which as you know take allot longer to tend to. It is allot,worst at peak times when there should be at least two tellers. Now this bank is the Main St Vidor, Rd branch, however I left there and drive to the Calder branch in Beaumont, Tx and it was worst.

A droid of people waiting in line and no teller in sight. I have three accounts with Compass and I don't mind cancelling them if Compass can't give better service. I, like most everyone is on a schedule and cannot spend their afternoon standing in…

my complaint to the bank is that they Locking my pass words to my account and then I have call them every 1 or 2 month to change password so I think this is a big problem to me I'am old man

thankyou

candido rivera

00. Then after a couple of weeks I had a call to submit picture of drivers license and something with my address. I told them to please send me a letter so I could send my postal mail. I received a letter but it did not tell me where to send the info.

I called and an agent gave me an address which I no longer remember. So then I kept checking because I had received the card but was unable to activate it. I was told again - send the info. Now I got a letter stating that you had made several attempts to reach me and to call the number 866-926-3804.

Several times I had called and still no activation. So I sent my info (cys of) and waited. Nothing. Called several times unable to talk to the Fraud Department. The letter I got yesterday threatened to close my account because I refused to…

Good Afternoon,

I regrettably would like to inform you about the dis-respect I received at your (Richardson East) location from you Branch Retail Executive IV (John Paul Gonzales - NMLS #534944).

1st I would like to point out I was at the location for 30-40 minutes before I was helped. The teller did try but did not have the access.

I came in today. It appeared to me that my account was deducted a pending amount of $397.68 since 3/29/19.

John told me he looked on his computer and found the $397.68 but then told me that the charge fell off and since the merchant (Wayfair) did not get the funds they expired on 4/2/19.

And that the funds never came out of my account.

I am using my mobile app at the time and I see a pending hold on the funds for $397.68 from 3/29/19. Which since it was…

I called to get my address changed the guy on the phone said he changed it and then my new card was sent to my old address. when I called back and tried to change the address again they said that I couldn't use a po box and only a physical address when I asked to speak to a supervisor I was on hold for 5hours before I hung up then

I called back and the same thing happened I recommend anyone that banks with compass to switch banks and if you are looking for a bank think 4 times before u go to bbva compass because they are trash and don't care about there customers at all.

I use Bank of America to pay my recurring bills. For the past 6 years they have paid my monthly mortgage bill to BBVA. Today I got a robo call stating that my last month's mortgage was not paid. It was not 22 days past due.

I immediately called the Customer Service Desk and inquired about the missing payment. They said it never had arrived. I then called Customer Service at Bank of America (which is a true CUSTOMER SERVICE department) and they noted that a check had been mailed out as usual scheduled to arrive 3 days prior to the due date for my mortgage payment.

) and told them that they B of A had mailed the check and would send them a good faith letter so stating and that it was not my or the Bank's fault the check did not arrive. They said sorry the BBVA policy is screw the customer,…

Made ATM deposit 07/08/2018 with 2 checks at Desoto, TX location. ATM didn't give recpt and didn't reflect in balance. Called customr service 07/09/2018 and put in dispute. My landlord charged late fees and possible eviction due to unable to pay rent.

Customer service said up to 10 days for research. went to branch 07/10/2018 they found checks said still unable to give credit, I asked for a letter, branch manager said he to show copy of the dispute wouldn't give letter. 00 from my landlord.

I called customr service 07/17/2018 and was promised a letter explaining bank error, etc. Said to go to branch to pick up. Branch said no fax was recvd as of 07/20/18, spoke to supervisor in customer service assured me they would send fax .

Waited 3 hours no letter faxed. When I called back Customr…

1st every time I call to the bank about anything its my fault so I don't bother to do anything. I know I do not manage my funds well but that's neither here nor there because I pay my overdrafts proudly. 00.

I did the stop payment because I had used my other checking account to make the payment. therefore, I didn't need to pay it twice. there was nowhere one line where it stated it would take 3 days. That being the case, I did the stop payment on 05/31 and today is 06/05.

I have 2 NSF's because of this item. Now, I do know another transaction came through. This was my autopay; I only looked at my account because I needed to pay this fee to cover my payment and the NSF fee associated with the fee.

I was horrified to find that this $600 payment when through on my account. Even though this…

i am tired of the bank holding my money. I have been a customer for quite some time and do not deserve to be treated like this

If I could give below 1 I certainly would. I applied for a 0% interest rate for the 1st 14 months at BBVA Compass' invitation, but ever since I transferred a balance and used the card I have been charged interest.

I submitted a complaint to BBVA and they stated that the interest charges are correct relative to the APR. I further responded that there is no accrual on 0%. I have since paid the card to a zero balance and will never use this institution again.

Just wanted to get the word out to be very cautions with BBVA.

Brownsville compass bank was extremely rude and unbearably full of attitude. My business accounts and personal are all being moved as we speak. Hope you can screen people better during your hiring process. I wish to report this complaint to the Compass corporate office, but they have ignored my emails thus far.

Maybe the Better Business Bureau will get their attention.