Comerica Bank Customer Service
Rated 1.62 of 5 Stars
Based on 13 Complaints

Contact Comerica Bank Corporate

Toll free phone number: 1-800-925-2160

Comerica is the 22nd largest United States financial holding company. Operating in Arizona, California, Florida and select other states as well as Mexico and Canada it is publicly traded on the NYSE:CMA. There are 481 Comerica locations with over 8800 employees. Also reported in 2014, revenues were US 2.6 billion.

If you have a problem with your Comerica account find Contact Us numbers here. If you would like to contact the CEO, Ralph Babb by sending him postal correspondence, address your envelope with Comerica Corporate Headquarters, Comerica Bank Tower, 1717 Main Street, Dallas, Texas 75201. Or you can call the customer service number toll free at 1-800-925-2160.

Comerica started in Detroit, Michigan in 1849 and was called Detroit Savings Fund Institute. That first day in business saw 6 policies written and 41 dollars received. In 1988 Comerica entered the Texas market and moved its headquarters to Dallas, Texas in 2007. Social presence may be found on Facebook, Twitter and LinkedIn.

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Comerica Bank Contact Information

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  • Comerica Bank headquarters address

    • 1717 Main Street
    • Dallas
    • TX 75201
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating


  • Customer service hours

    24 hours a day

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Top Comerica Bank Complaints

Browse more than 13 reviews submitted so far


I have 100% power of attorney on my parents account . Went to transfer some money today and after 45 minutes they would not do it . My parents both have dementia don’t drive and I have to bring them in now . My estate attorney said comerica is horrible to work with and they were wrong to deny me


Since April 2017 I have attempted to get Comerica Bank to contact a collection agency; LJ Ross & Associates regarding erroneous information they said they have from Comerica Bank, stating I owe $768.98. I have contacted Comerica's Customer Service Department on numerous occasions and they have NOT followed up with the collection agency, sent me any correspondence confirming I DO NOT OWE COMMERICA any money. This negative report on my credit record has severely impacted my quality of life. I am a senior citizen and have worked too long and too hard for this INCORRECT entry to continually be on my credit report. I HAVE NEVER HAD AN ACCOUNT WITH COMERICA AND NEVER WILL BECAUSE THEIR CUSTOMER SERVICE IS HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!


I was very unhappy with the way the Watsonville branch spoke to me on the telephone twice earlier today. Originally when I called and spoke to Cheryl, she was very unprofessional. Multiple times she interrupted me in mid sentence. She also had a very condescending tone. It was outright rude. At one point I reminded her I was the customer. She didn’t care, I terminated the call. When her manager called me later in the afternoon, it was all damage control. She didn’t care and had the same attitude. That is why I am writing. To let you know the staff in Watsonville needs some serious customer service training, and that I am closing my account and taking my business elsewhere.
Scott Hanover


I have banked there for 18 years. I have always carried a large balance in 3 accts CD’s etc
I called regarding the offer for CD’s now @2.5 percent. When I caller the teller said “I am not going to stand here and argue with you about this. 10k in NEW. Money.
I went down to the bank and pulled 2 accounts out and moved to Flagstar. Will pull last acct out when all my bill pays etc are completed.
The bank mgr heard me talking to the asst mgr Theresa but no one bothered to say anything to appease the problem.. That bank has had many thousands of my $$ and made a huge amount of money off my deposits. They seemed angry at me.No one said I’m sorry this happened what can we do to help you and resolve this. My daughter is Mgr of Chase Bank and was livid that they would allow the teller to speak to me that way and ignored me


I have difficulty with phone calls as I'm sure others do. Under the best circumstances, a phone call can be awkward and difficult for resolving problems, whereas email is great. ??? I need to contact the US Direct Express which is administered by Comerica. Could you PLEASE provide me with their email address?
John Best




I have a direct express debit card for my ssi government benefits, I went in to a Comerica Bank location at 101 north Washington square Lansing mi 48933, i requested to withdraw 75$ of my debit card , I was asked to provide a state I.d, and my debit card also phone number. I had my state I.d and my debit card, I informed ur employee I have no phone, I was then denied my funds do to not have a active phone number.


To Whom it May Concern,

I am a former employee of Comerica Bank and am writing in regards of the extreme unfair treatment I received working under Andrew Rogers at the Aptos branch in California.

I feel that it is important for Comerica to know this information, as I am not the only one who has worked with Andrew that has received such poor treatment. I am a single mother of my 2.5 year old child. In my time at Comerica, I had to use my sick time occasionally to take care of my son when he got sick. There was numerous times I came to work very ill because I feared losing my job. Last winter my son and I both got very ill and I had to call into work, using my legal and designated sick time. Every time I would do this, Andrew would call me into his office and tell me I was letting down my team. I explained to him that I am single mom with not a lot of help, and it is my right as an employee and mother to use the sick time that was given to me to take care of my child. He even commented one time, “Why don’t you just not work then?” I was stunned by this comment. Andrew is also a parent, and it shocked me that he would say that to me. If I had the luxury of being a stay-at-home mom, I would. But I am a working mom, something that I am very proud of, and I have to provide for myself and my son. I found myself having extreme anxiety every time my son got sick because I was scared Andrew would fire me.

Andrew seemed to try to find anything to write me up for or call me into his office to give me a hard time about. I even got talked to for simply stretching at my desk in my chair and sneezing, which Andrew then proceeded to call me into his office to tell me that I was extremely unprofessional. Any time I would talk to Andrew about moving to a CSR II, he would tell me I was not capable and he didn’t want his job on the line by making a decision I wasn’t ready for. When I would ask him what I could do to improve, he would refer back to the times I called in sick. All of my co workers noticed how much Andrew seemed to have it out for me and was trying to push me out of my job. I even point blank asked him one time, “Why are you trying to push me out of my job?” Another former employee, Sydney Hernandez, quit her job as a CSR I because she felt so uncomfortable working with Andrew. I feel that I am fair and easy person to work with. I had and still have great relationships with my other coworkers at Comerica. However, Andrew, for whatever reason, did not seem to have the same opinion.

My father works for the Sheriff’s Department in Santa Cruz County and Andrew would often make comments to me about how much he hates the police (he was arrested for a DUI) and white people. I was the only Caucasian person working at the Aptos Branch (as well as Sydney Hernandez before she quit because of Andrew Rogers), and I do feel that I was singled out by him for being Caucasian and a woman. There were other times he would put me on the schedule for a day I would not normally work (I was part-time), then demand I be there and write me up if I wasn’t. Often he wouldn’t give me any notice or he would just call and say I needed to come in on my day off. Andrew constantly insulted my intelligence and I felt like he would fire me at any time for making any type of mistake.

I was fired from my job at the Aptos branch in March of 2017. I was put on paid suspension because a fake check was deposited into my account. I did not spend any of the funds and I called fraud immediately the next day. I feel that Andrew saw this as his opportunity to fire me, which he did. I still do not understand how I was fired for this. Like I said, I called fraud immediately and told Andrew immediately when the check came up as fraudulent in Hogan the next day. Losing my job was devastating for me, as I was very proud to work at Comerica. In 2016, I did not receive one customer complaint and had strong relationships with my customers. One quarter I was one of the top CSR’s in our region for meeting HELOC goals for a promotion we were having. I took pride in working for Comerica and wished to grow with the company. I feel it is very important for Comerica to know the information mentioned in this email. No one should have to fear losing their job because of their child being sick or for any other reason beyond their control.

Thank you for your time.


Elle Hart


Today (11/25/2015), it was requested of me to personally pick up my paycheck from the parent company of a job where I have been working part-time for over two (2) years. Because the location was out of the area where I live (Oakland, California), I decided to try a Comerica Bank branch near the parent company of my employer. The service I received was so bad it is totally beyond words.

Weekly I go to a branch to cash my paycheck, present my ID and Credit Card, but today, the teller insisted that the check be "reviewed" by the Comerica Bank branch manger before she could cash it. Please note, that the check was in my name, and the amount was not extremely large ($400), but they forced me to wait and when I voiced my complaints I was treated as if my feeling did not matter.

I realize that I do not have an account with Comerica Bank (although I was considering opening one prior to this) but that does not mean I should not be treated with respect. Also I am not sure, but it seemed to me that I was being judged because of my race (Black). I am a college (university) educated woman and feel that I should have been treated in a better manner.

I called Customer Service and voiced this issue and was told that my complaint would "go on record". I indicated to her that I will following up to see if there are any other racially motivated complaints. I realize you get several complaints and that mine will really not make a difference; however, I felt that someone should know what is going on inside the branches.


I initiated a monthly, electronic transfer between my Comerica Bank checking account and my sister's account to cover my rent obligation to her. Besides doing the electronic transfer on the 4th of the month, they drafted a check for the same amount the following day, causing me to go into overdraft and charging me fees.

I have been to my branch 3 times trying to get this straightened out. They did reverse the overdraft fee, but refuse to put the $28 and change into my savings account, saying it was needed to cover the shortfall of a checkI didn't write, authorize, know about, or initiate. This was their internal error and although $28 may not seem like a lot, I wonder how many times this same scam is pulled?

I want this resolved, especially after being questioned about my sister 'stealing' money from my Comerica Bank account, seriously, they asked me that question as I sat in the branch, crying from frustration and bewilderment.


I have been with Comerica Bank for over 2 yrs. I am currently unemployed and receive $1800 a month. Comerica Bank has charged me $1600 in overdrafts fees within the last 2 months. They have said they have worked with as much as possible, reversing 5 OD fees. There has been less then 5 times over the last 25 yrs I have requested this favor, all within the last 3 months.

I did get overdraft protection on my checking; however, what I thought was overdraft protection was not the same as what they offer. They set up a savings account and that is what they use for your overdraft. $1600, and I have rent, prescriptions and food to buy.

Colorado Unemployment funds are available on the Monday; however, Comerica Bank waits until Wednesday to post funds. Corporate doesn't provide overdraft protection, their overdraft protection is the same as bounce check fees. Another big corporation making money off the poor!


I was told that every time a customer was referred to Comerica Bank and they open an account with them, the person whom referred them would get a Visa gift card. Since I had referred them a new customer and they opened an account, now they are not giving out no such thing. I am very upset over this matter.


I have chosen Comerica Bank credit card because of their service. Unlike other credit cards they give a $25 cash back on the first purchase which is good way to start a positive rapport with a customer. I was happy to see that we get 25% more on the points earned monthly automatically. One more benefit on this card. Its simply great to use such cards that give value for the shopping or credit we use. Comerica Bank is professional in their approach and I get automatic updates on my phone on the credit spent keeping me updated on the due. I would definelty continue my dealings with them and suggest this to others as well. Highly recommended.

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