Choice Hotels

I stayed at location in Southfield Michigan Sept 23 thru 25th. The hotel smelled with foul odor due to mildew carpet. We asked a cleaning lady in the hallway to leave extra towels in bedroom leaving out room on the 24th 2pm.

When we returned that evening we noticed cell phone which was let next to tv was gone. Reported to Manager at checkout morning on 25th. Manager Billy claimed he was investigating and would contact me. It's 8 days later and I still have not heard back. I am VERY annoyed!

I recently stayed at the Sleep Inn at 595 Warrenton Road, Fredericksburg Virginia. I travel frequently to both Durham and the Outer Banks and use it as a halfway point to break up my 10 hour drive. I always request a room on the second floor since I am a light sleeper and the noise from upstairs bothers me. Although the hotel is very basic, it I had always found it to be clean and comfortable and the staff is usually extremely accommodating.

On September 9th, 2023 I had a completely different experience. I arrived about 40 minutes before check-in and was told the rooms were not ready yet. I knew I was early and was totally fine with that, but when the reservationist double checked she said that there was a room on the top floor that was ready. I was thrilled since I had already unloaded…

I had so many extra points I purchased a $100 Home Depot gift card from Choice hotel Priviledges account in July 2023. I called on Aug 8th 2023 to see where in was, she said anytime I should receive it .

I called again end of Aug was told it just was requested on Aug 8Th? I said no I ordered it in July she said they couldn't do anything. I called again and was told at the latest Sept 5, 2023 I'd have it.

It's Sept 9th still nothing and I'm out $100 gift card. Worse part! They don't care they are just terrible rude on the phone even after I asked to be transfered to anyone who could help me. I tried calling again and I'm in a que line of 672 phone calls. Are you kidding?

Never again they' ve lost my business .

Mr. Yi Chen 509A Av.Claremont Westmount QC CANADA H3Y2N6 Tel. 514-586-7398 [email protected]

To Choice Hotels Gourp

Subject: Complain PARK INN BY RADISSON TORONTO – MARKHAM,ON ,CA L3R8E3 )

Dear General Manager,

I made a reservation through Expedia for a 1-night stay at PARK INN BY RADISSON TORONTO – MARKHAM on the evening of August 26th, around 10 PM. My wife and I checked in at the hotel and used the key provided by the front desk to enter Room 134. To our surprise, we found three large, half-naked African-American men engaged in an inappropriate activity on the king-sized bed. We were shocked and frozen in the doorway, and my wife even let out a scream. The three men immediately stood up in their half-naked state, confronted us, and loudly questioned how we could open the door and…

I had a stay at the hotel last October and have been trying to write letters to all kinds of places were it says it's a choice hotel's address, but couldn't get through. Our issues with the hotel were that the price was increased greatly after we got there, it was not what we were told online, but when we did get there, the bedding was dirty.

The microwave was filthy the tub had a leak, a constant loud leak, and it was dirty. The reservations was all mixed up even though I had done it online and had a receipt. The floor was dirty, the equipment in the room where we had breakfast, half of it was broken (like we never got juice or anything).

And I would like to get a refund on what we paid--At least a partial refund for what we had to deal with.

I have stayed here since June 6th I have had to switch rooms multiple times the people that work here the staff are very rude I feel like I'm being treated as if I'm in jail I've asked numerous of times for a door to be fixed his roaches in my refrigerator the woman that works the front desk is so rude and bullies all of the guests nobody does anything about it they have stolen one of my items of my property they have overcharged me numerous of times and I am a vet from the army I have roaches in my in my room and

no one has done anything about it they have double booked me I've called corporate no one said anything about it what do I do they banged on my door at 9:30 in the morning to check out is at 11:00 I pay every day the staff won't give you towels they won't give you toilet paper…

My kids and I had to stay in my car last night because I was charged for my reservation at sleep inn in albuquerque only to be told I'm on the do not rent list. They said they refunded me my money and it would be back on my card immediately but it wasn't I then spent the next 31/2 hours on phone with choice hotel customer service I had gotten disconnected a bunch of times my last call the supervisor Krystal was very rude and unhelpful.

I had no other money last night and was unable to get a room resulting in my kids having to sleep in car in extreme heat. I was told I could be comped a room at a different hotel by one person then disconnected and then told no they couldn't help me the last person I spoke with named Krystal was very rude.

I spent over $700 at sleep inn through you guys in…

46 in cash he wasn't letting me back in room and was putting me in jail ... I will sue them and my law says it will win big ... to show him he has a boss and someone to answer to... thank u

The last who answered the phone on 06/23/2023 at 225 pm on Friday was very rude g kept trying to tell me I need to call my 3rd party I tried to tell her I dude she hung up on me I called back she cussed me I then told her I just wanted to change the booking she told me I had to call them I said they're already did and she got caught in her lie and then she said oh well so

now I'm gonna try and make it to check in to one of your hotels even tho after this I really don't want to go near it but I really don't feel like giving this company 120$ for no reason I have kids she was ridiculous tho.

Stayed a quality inn in midtown savannah, was charged way over the amount of my stay, and refuse to help out. Had to get a hold of my CC company to dispute the charges. I would recommend everyone watch the CC statements after checking out as they keep adding charges.

CUSTOMER BE WARE

The front desk lady keeps telling me my kids can’t me outside of the room after 9, being very rude to me(was at check-in too! To the point I’d even asked if she wanted us staying here) while there’s people outside grilling, other kids running around playing tag & catching ball.

AND when there was people in the pool after it had apparently closed!! My kids were playing “monkey in the middle” and being quite(as they had been instructed by me) Why she felt the need to single me out while other people are still out here making ten times as mush noise as my children were!

I will never stay at this hotel again! I don’t see how they get repeated business! We started our stay June 1st and was supposed to stay til the 9th but we will be leaving early because of her!!!

Yes so I need to know how I have stayed at a comfort suites location like 10 or more times and how tonight the man at front desk said because my license was local said I could not stay there. I had a reservation and already paid for the room and he was rude and would not let me talk to the other women who always checks me in .

Please tell why all of a sudden he said that . That's is bs and wrong !!!!

Have stayed several times here. With my son. Each time it is going down. They quit serving breakfast , the rooms are not as clean, the supplies in the room are not usually there. And the room fees are too much.

We come to MDanderson for my son. Really enjoyed first few times. Really am disappointed that choice would associate their name with this kind of hotel. I have choice awards, but my son pays for the room. We may try one more time, but will be looking for a nicer hotel if it isn’t fixed.

Several others customers feel this way. Thank you

I called twice and got hung-up on each time. I tried getting a hotel through your app and it wouldn't process my stay. I was trying to use points. I had to end up paying full price. I don't want your apology, I want a free stay or some points and tell your employees; most of them if not all are Asians because you don't want to pay proper wages, not to hang-up on customers.

Don't stay at this hotel! They will fraudulently charge your account of $150! When we checked in at midnight, the manager, sara, was upset and rude that we disturbed her bong hits. She and the entire office reeked of marijuana and she was completely baked! She was so stoned that she put the reservation under my husbands first and middle name rather his first and last. We didnt know this until we contacted corporate, Choice hotels. Choice hotels could not find the reservation because of this. They had to use the last 4 digits of the debit card to figire it out.

We slept for 4 hours before leaving. The bathroom was covered in mold. Just nasty. The next day, the hotel manager, sara leaves a voicemail stating she charged us $150 because we "didnt tell her we had a pet or an injury." She said…

I have a case number with Choice Hotel 11280807. The event happened on March 17 If I heard the story from someone else I would find it unbelievable, but since it happened to me, my 2 daughters and my granddaughter I still find it unbelievable.

At 11:00 at night we were told to leave or she would call the police! We should have let her call! We did leave! We had not been drinking, nor arguing I’m going to turn 80 this year! And I have never had anything so bizarre happen in my life!

I’m sure she has got some crazy things she has made up! All I know is at 11:00 at night we were out on street with no place to go! The thing that really bothers me is I asked for the manager at Plano to contact me, he did not!

My case was supposed to have been turned in and no one has responded!

I made a handicap reservation three weeks in advance at Quality Inn in Monroe,Mi. When we got there it was over booked and according to them that’s not the room I reserved, and didn’t get any room there. I ended up staying at the Quality Inn in Dundee and my daughter had to pay.

I stayed in bed for a day and a half because I was so exhausted dealing with this. We had cock riches in our Monroe and people running around up stairs all hours of the night.? I am highly upset with Choice.

I asked for 2 free nights at the Econo lodge in Monroe for the king handicap room the end of April. I feel that with what I have gone through it’s he least Choice can do. Will you give me that

We have always had satisfactory stays at Quality Inn and are a member of Choice Hotels. This was the worst ever. Quality Inn 2602 Navajo Blvd, Holbrook, AZ TV did not work and GM was going to send someone right over, never showed. Ice machine did not work, hot water was warm, no breakfast because no one showed up and there was no one manning front desk. Hair dryer is a fire hazard as it gets red hot but no air. After the TV report, GM said he would give us a 10% discount but with everything else that happened, we expect a full refund. And last but not least the room smelled. This morning I checked my credit card and was charged for two nights. Unless I hear from someone, I am going to dispute all charges.

Hank Kollross and Mary Gronnert Kollross 920-655-3728

We had an experience on 1/28/23.. We checked in about 7:30pm. We dropped everything off in our room and we put our carry case in a drawer. We took everything of value out of it, but left out laptop. We were probably in the room for 10 to 15 minutes.

We placed a do not disturb sign on our door & went to the front desk and asked for a place to eat and were told a couple of options. We went out and came back about 9pm. We walked in out room and the drawer was open and all of our carry on zippers were open as they had been gone thru.

The good thing was the computer was still there. I had everything of value with me when I left the room. We went down and told the manager and she said only she and the housekeeping has keys and she didn't use hers.

She said we could contact police but that was…

I had a medical appointment at a distance from my home that was to far for me to drive round trip. So sn appointment was made through your company for the comfort inn at Emporia ,Ks for the night of January,26.

The circumstances of my medical appointment changed, and I tried to cancel my reservation and after going through your customer service service was denied s refund because I was one day late they said in cancellation. So I paid $104.

For a room I never used, and very possibly was rented again to someone else when I didn't show up. I fully understand your low customer ratings, wish I had looked before I made the reservation.

Recently stayed at Quality Inn in Elton-St. Augustine Fl. from Friday Jan 20, 2023 to Jan 22, 2023 & sorry to say that there were many things that were NOT satisfactory. Trouble with door lock & key cards had to be re-programmed.

Soap that was there were small & not suitable for the two of us for two days. The sink water was very slow to drain. A few lamps did not work & there were no outlets for them. My wife & I stayed 2 days, no one came to make the bed or replenish soap, towels, toilet paper, & alarm clock broken.

The “breakfast” was very poor at best. No creamer for coffee, just powdered creamer. There was only two choices waffles or oatmeal. Very,very disappointed with this hotel. We have booked rooms with Choice Hotels many, many times and never have we experienced such a very…

My name is Felix Alicea. I am an active duty soldier that stayed at one of your properties located at 562 Cross Creek Mall, Fayetteville, NC 28303 from 15-19 January 2023..

My stay was the worst I have experienced at a hotel. If I had seen for my very own eyes, I would have changed to another hotel.

My complaints are;

Room was never cleaned during my stay, I had to dump my own trash. Never received clean linen, was stuck with the same linen during my stay. Hotel management informed me that I have to ask for my room clean (which is only done after four nights) and had to put a request for it to be cleaned!!

and water in the shower was either cold or scolding hot.

Mattress had bed bugs that I am submitting pictures of my bites on my body and the bed. Since the hotel never clean the…

The owner at Econolodge in Cartersville, GA was beyond rude. He was screaming at me in lobby face to face and smelled of liquor. All because I had 2 small working dogs with papers when checking out. He did not ask me at check-in about dogs.

The reason I chose that hotel was because it was pet friendly with no cost for working dogs. He was ridiculously angry so I walked out. 23, the remaining balance on card. Very Very Unprofessional!!!

We recently stayed at one of your hotels. It was the Rodeway Inn & Suites in Ft. Lauderdale FL. The check-in line was very long and took forever to check-in. The room was fair but twice the fire alarm went off because of smoke in the kitchen.

Also the band music from the next door bar was very loud and kept us up until 1 in the morning. We ate at the bar next door (Marina 84) and the service was not that great. When I got the check I saw where they automatically attached an 18% gratuity to it.

The service was definitely not worth that so I went to he manager to complain and pretty much blew me off saying "it is what it is". I doubt we will ever stay here again.

hello this complaint is on a gm hew works at the road way in here in billings Montana he was very rude to me and he does not have a very good attitude wean it comes to complaints and i dont now how bobby got to be gm of this motel i have seen him many times go off on people and he has been very rude to a lot of people and if this is how he treats gust then he does not need to be here the address of this motel is 1315 north 27th st

Where do I begin . DO NOT ever stay here. We were excited for a pet friendly hotel. Pet friendly means bed bugs and roach. I went to Walmart bought spray and and new blankets sheets to use. Layed sheets on floor for dogs to walk on.

I stayed close to desk . All it was was drama . Negative people all talking about each other. A cleaner woman long blonde hair . Most rudest person I’ve ever dealt with. All I did was ask her for her towels first ignored me then said WHAT!

Then said NO what in your room is what you get. Then everytime I walk out to walk our dog. Her another woman and guy smoke so much you cannot stand the smell. The room smells like smoke probably from them cleaning.

I have severe asthma set me off. Then to top it off room 116 and 120 smell from weed/ drugs which is illegal…

My wife is going through evaluation for a lung transplant at University Hospital in Indianapolis. We live in Ohio, so we have to travel to Indianapolis and stay overnight for tests they've scheduled.

For our most recent tests we booked a room in the Sleep Inn. For reference, this is the SLEEP INN & SUITES AND CONFERENCE CENTER DOWNTOWN, 1244 W 16TH ST , INDIANAPOLIS, INDIANA 46202. We had stayed at this Sleep Inn once before and had a bad experience, but we figured since it's so close to the hospital we'd give them another chance and this week we stayed there October 25, 26 and 27.

From 2 AM through 4AM on Tuesday, 25 October, there was a loud banging echoing up and down the first floor hall. I called the desk numerous times, but my calls went unanswered. Finally at 4AM I got dressed and…

Hello,

My name is Beth and i stayed in room 203 this past Monday night the 13th of Sept 2021 at the Comfort Inn in Fontana, California and checked out the following morning which was Tuesday Sept 14th.

I was accompanied by Tyrone Campbell, who is no doubt one of your most loyal and frequent customers. I have personally stayed at this location with Mr. Campbell on many, many occasions. We have never- not one time- had any issue when it came to being refunded the deposits.. until now.

I dye my hair red with a temporary dye and apparently my hair left a stain on one of the pillowcases. This is not anything that is new, my personal pillowcases, towels and even clothing get colored pink occassionally after a touch up and the color washes out- it is not permanent dye and have no doubt left a…

92 I understand that because if I wasn't supposed to get my room for 67 dollars I really like this hotel I'm just very upset with the way that I've been treated and my sister so I would really like for someone to get got back in contact with me as soon as possible today if possible

This place is awful when it comes to customer service. I had booked a room through Expedia for Aug 29 - Sept 3. The hotel says its pet friendly but that's a joke. They want 50 a night for your pet plus a 100 deposit in case they see you without your mask, smoking in the wrong area on and on.

I truly understand their policys but it is better if they explain them. 00 to Expedia we also were charged for a double room because their kings are not pet friendly. I am still working on refunds from Expedia, which I am going to try to get Expedia to not advertise for this…

Booked Jacuzzi suite. Given reg. Room. Promised call from manager. Never called. Over 24 hours later

Major complaints on GM,, Michelle Aufdengarten. Quality Inn 750 Cathedral Dr. Rapid City South Dakota 57701. com. My phone #is (605)381/9397. I can assure you I will not stop complaining till I get Justice.. She ripped us off. Who the hell has been running this place unfit.

She's outside smoking all the time and the housekeeping are as filthy as the rooms off. I am not done yet this complaint will be two pages long and I guarantee you I will get a refund of the last week I stay there thank you and God bless.

Now I'm going to contact the CEO to get Justice

I hope that corporate sees this because what I experienced here (yes, I’m still in my suite because my house is being repaired) is not right at all. So I paid for my stay a week at a time and I’m staying here, with my fiancé and our 8 year old son for another a month.

During the beginning of our stay, I wanted to extend it so I spoke to a very nice lady, Judy, she told me she works at another location and she modify my stay and even got me a very nice discounted rate. So when the time came, I went and paid for my extended stay to Sarah (talk girl with tattoos) and she said my reservation could not be found and that I would have to pay the rate at which I originally reserved my room for. No apologies, no nothing.

They made me feel like I was lying when in reality Judy even gave me a…

Choice hotels idea of compensation is way off, I'm a diamond member and I will never stay at a Choice property again.

On August 9th I booked a stay at Quality Inn in Worcester MA. I have stayed here many times before and never had an issue. The police sided with us because there was no wrong doing on our part. Then later that evening again the same employee would not let us enter the hotel when we stepped out again. This was very disappointing.

We watched many guests enter and he didnt demand what room they were in. Why my guest? My guest is Puerto Rican. I am White. When I entered alone late at night he did not ask me any questions. This is unacceptable behavior after we paid 250 for a room.

I had a reservation at the Comfort Inn in Stirling, VA for 10-13 July. We checked in at approximately 7 pm and checked out at approximately 9 pm the evening of the 10th. This was without a doubt the worst hotel I have ever visited in my life.

I have stayed in hotels that cost about 10 dollars per night in Vietnam that were better. It is supposedly a no smoking hotel. I am a smoker and my wife is not, but the room smelled badly of cigarette smoke and even cigar smoke.

The carpets through the hotel looked like they have not been vacuumed since they were installed (probably twenty years ago). There’re was a bucket placed in the middle of the doorway leading to the hallway to catch leaking water on the first floor.

We had to check out after staying less than two hours. On the good side, the…

On June 13th I checked in to the Comfort Suites- Lookout Mountain. Chattanooga, Tennessee. I had booked two rooms. One for myself, and one for my daughter and her family. Upon entering my room I found it to be very smoky.

Someone had obviously ignored the no smoking Front desk did move me to another room. So ok, that was solved. My daughter was in her room and went to get in the shower where she observed a sticky note stuck below the shower head that said " I am watching you" Ok.

Thats creepy, but someone probably thinking it was funny.

HOWEVER, it became obvious that this room was NOT cleaned. A maid would have certainly noticed that note and removed it. I was horrified at the thought that this room was not clean during this scary time of a pandemic.

I went to the front desk where she…

Went to a choice hotel up in Pigeon Forge Tenn and it was very Poor condition. Ac was very noisy. Bed was worn out. Not a very Good Hotel and Choice Hotel should do a Better Job. Very very Disappointed.

Cancelled reservation...given number959857511 and was told the $142.03 would be refunded to Choice credit card due to covid 19 they WOULD refund...one month later no refund!

Tuesday evening we tried to check into our hotel (Comfort Inn - Albuquerque, NM - Alameda) to be told we could not as the Choice computer system was updating. We were treated rudely and with little regard for our situation.

The clerk stated there was nothing she could do. I asked if she couldn't let us into our room (we had a confirmed reservation) and then complete the paperwork later. She refused. I stated this was unacceptable and her response was it wasn't her fault.

I asked to speak with the General Manager and was told he would not be available until 8:00 am the next morning and she refused to call him or give out his number. As we waited no effort was made to offer us water or any other service to make our wait less impactful.

After approximately 30 minutes of waiting I said I…

I followed a friends and family link for a stay. The link didn't go directly to friends and family. I assumed link was working so I booked the room for one night in tampa. The link directed me to a non refundable rate and locked me into this almost 200 a night reservation.

I called all numbers and no one is able to adjust rate apparently. I am stuck. How can corporate be unable to adjust my rate? They should have the power to fix this. My confidence in this hotel just plummeted.

Thumbs down to choice hotels.

on vacation trip stayed at econo lodge in Billings Montana over night and need someone to call (sept 11and 12th) us was reported to desk person next morning he wrote down information . we have been trying to have someone to lesson to our compliant please call 1-314-741-3465 or 314-456-8292 . we have medical problems of my wife Ethel Woodcox, hospital visits can't just be over looked call us

I showed up at 5 pm yesterday I noticed from the very beginning the first time I use the restroom upstairs that the toilet was clogged in about an hour went by and I was very very cold and I noticed that the downstairs wall unit would not blow hot heat and then I went upstairs and noticed that the top floor level would not go to heat it said it was 60° so

I tried to wait a while and see what would happen nothing happened I noticed there was cold air blowing in the vents from the vents and it was already a very cold night and that is why I paid 100 In a hotel I have been sick for the past three days I feel worse I even have a family member that laid in the bed and

said this bed is ice cold so we went to the desk he refuse to change our rooms did not offer us a plunger gave us a space…

I stayed at Quality inn and suites on Dollywood lane pigeon fg tn checked in on 12/28/2019 checked out 1/2/2020 stayed in room 240 under pendley name. On 12/30 left room to go out for day upon coming back to room that night discovered all my medications for fibromyalgia and arthritis along with my wedding rings a necklace and earrings was missing.

I instantly informed front desk and called police department to file a report. Management seemed unconcerned and still haven't got a reply from them the value of items taken are approx. 00 please help.

Hi, spoke with a representative on 12/28/19 and changed my reservation from one the Comfort Suiotes to Clarion do to Comfort Suites not being pet friendly but it was listed as being on a travel site. The representative said I would get a refund from Comfort Suites. $226.75 was deducted form my account on 12/9/2019. I need that refunded to the same account. Thanks. Below is my confirmation information for the cancellation.

Maureen Milefsky

Confirmation Number: 31139231 Reservation Status: Cancelled Cancellation Number: 968860769

Do not ever stay at a Choice Hotel! We reserved rooms in SC for a race. We went to hotel before race and were told rooms were not ready. Went back to check in after the race and we were told rooms were no longer available.

To top it off I was charoged for room that was given to someone else. I have been fighting with them since Sept 2019 for reimbursement of room. They keep telling me that check is in mail. ". It is now December 2019 and still no reimbursement!

I will never stay in Choice Hotel ever again, even if my life depends on it!

A few months ago, I use your online booking service to arrange for a room for November 8 and 9 2010. In the online there seems to be many more questions about my personal information. I asked when I receive a e-mail confirming my rooms and it was stated "I would receive it in a day or so".

After not receiving that e-mail, I contacted the local Quality Inn on Tunnel Road in Asheville, NC to see if my request for rooms had been processed and there were no rooms in my name. On the phone call the booking agent gave a number but it was not in your system.

In trying to correct the issue, the manager was saying that your was correct and I had made the mistake. At a few more minutes, she just cut off talking and hung the phone up. I tried a few more times to contact her but could not.

With that…

A double months ago, I contacted the Quality Inn on Tunnel Road in Asheville, NC for a room booking on November 8 thru 9 of November 2019. I had some concerns the way your assistance took my information over the phone.

At a few days I call the Inn in Asheville to see if they had those nights book for me. Using the number giving me (I never received an E-mail form your booking system) I asked if I was set up for those nights.

The manager said she did not and that number was not a good number. In trying to find out why we had a problem, she cut me off and hung up the phone. After trying two more time to make contact with no luck, I assumed we where finished no booking.

Now the issue-my credit card was charged for those two nights. Since I never was there or signed in, would you kindly…

I stayed at Comfort Suites, 15555 John F. Kennedy Blvd, Houston TX on 14 Oct, 2019. The first 3 rooms they gave me the phones didn't work. The front desk gave me keys to 2 more to check, one of them smell like cigarettes and the carpet had stuff al over it, had not been vacuumed. (I have pictures). The room I did stay in when you picked up the phone the cord would fall of of the receiver. When I checked out I ask that the manager contact me. When I didn't receive a call from him I contacted the hotel 3 times of which he was never there. I ask if he ever worked and was told he doesn't have set hours, that he comes and goes, that they don't see him very much.

I called their Corp office to file a complain. After talking to the customer service she said the matter would be taken up higher…

On September 21-25 we stayed at the Comfort Suites in Old Scottsdale, AZ. Before I made the reservation I called the hotel to verify how I was going to pay for our stay. I used an APP called KLARNA and what it is , it allows me to connect my debit card and I pay installments every 2 weeks.

I specifically asked the person on the phone if this would be acceptable and she assured me it would work but that I would have to have another card on hand for the inciidentals. So therefore I went ahead and reserved the room through the APP.

After we checked out ... the total amount was taken out of the card I gave for incidentals. I called and talked to the General Manger , her name was Kye, she refused to give me her last name and she was very RUDE and UNPROFESSIONAL about the situation. She accused…