Choice Hotels

I showed up at 5 pm yesterday I noticed from the very beginning the first time I use the restroom upstairs that the toilet was clogged in about an hour went by and I was very very cold and I noticed that the downstairs wall unit would not blow hot heat and then I went upstairs and noticed that the top floor level would not go to heat it said it was 60° so I tried to wait a while and see what would happen nothing happened I noticed there was cold air blowing in the vents from the vents and it was already a very cold night and that is why I paid 100 In a hotel I have been sick for the past three days I feel worse I even have a family member that laid in the bed and said this bed is ice cold so we went to the desk he refuse to change our rooms did not offer us a plunger gave us a space heater…

Do not ever stay at a Choice Hotel!

We reserved rooms in SC for a race.

We went to hotel before race and were told rooms were not ready.

Went back to check in after the race and we were told rooms were no longer available.

To top it off I was charoged for room that was given to someone else.

I have been fighting with them since Sept 2019 for reimbursement of room.

They keep telling me that check is in mail. "Bull!".

It is now December 2019 and still no reimbursement!

I will never stay in Choice Hotel ever again, even if my life depends on it!

comfort inn mercer PA. never stay here. room 146 had poop in toilet, hair in tub, dirty shower curtain and trash papers on floor between night stand and bed then the bed was full of black bugs , and the other be had a lot of animal hair all over the bedspread! then went to office to complain they changed the room to room 154 went into 154 again the beds were full of black bugs with wings on some. my son got all bit up in the 3 minutes we was in the room . went back to office and handed in the keys and left drove 30 min down the road and stayed at a holiday inn express ! called corporate guest relations and all they would do was give me 2,000 points …. really its a minimum of 8k point for a free night somewhere. and i had to pay almost double for 1 night at holiday inn but i guess 80 a…

Member #: LXH014713 - Leonard Heiselt - Confirmation Number: 81827018 1.

When we checked in about 5 PM July 12, 2019, we learned that our reservation for a King Non-smoking was not being honored, all they had was a smoking room.

I requested a non- smoking room, was advised that all they had was a double queen room, our quoted price for the King non-smoking was $113.

05, but when we took the Queen the price jumped to $165.

00 (something is terribly wrong with this picture).

2.

The room and property was substandard, in very poor condition, the worst I've ever stayed in.

A.

The entry steps (2 steps) was rock and same color as the walkway, my wife lost her balance and fell hurting herself.

B.

The TV was inoperable. no remote control functions.

The Desk Clerk come to the room, had 2…

Haven't clean my room in two weeks they keep saying they but never do I've talked to 3 different people and nothing is getting dont I'm here for work I will check out and never stay at a extended stay again

My welcome at the Amarillo, TX Quality Inn 1515 I-40 East on 23 June 2019 was the worst I have ever experienced!

After driving from Cheyenne, WY in over 10 hours....

I eagerly pulled into the QI complex noted above for our reservation at 9:45pm parking under the covered area directly in front of the door.

A lady named Chrissy with short reddish hair and glasses was behind the desk...she didn't acknowledge or greet my wife and I when we approached the desk at all staring down at a computer screen on the customer left side of the counter.

My wife mentioned that we had a reservation under my name, but we wanted to charge the room to a different credit card.

Any verbal or non-verbal communications by Chrissy were sharp, edgy and unwelcoming.

Her mad or pissed off attitude showed up when…

I received an email this morning at 9:30 AM for the 50,000 bonus point reward for signing up for the Choice Visa card, At 2:30 PM, I try to check out the details only to find that this offer has expired.

Why so quick????

Dick Bertelsen

We recently stayed in the Comfort Inn and Suites in Irondale, Alabama.

We have a trained service dog for medical purposes.

At breakfast, one of the workers, named Patricia, told us that the dog was not allowed in the breakfast area.

We said he was because he is a service dog with full access legally.

Patricia then proceeded to argue with me and say again that the dog was not allowed.

We did not leave, but I heard Patricia bad mouthing me to another employee.

During checkout the lady at the front desk said that service animals are not allowed in the breakfast area because of "corporate policy".

I told her the law states that service animals are allowed anywhere the handler needs to go by law and cannot be discriminated against.

She again said it was corporate policy and acted very…

Iarrived in Martinsville Va on Saturday June 8. i had a reservation but there was a car show in town so the hotel was booked so i was told by the front desk clerk (janell)to go ahead and pay for all 3 (three) nights.

Once i returned on Monday I HAD NOI RESERVATION. and the money was placed back on my card in 4 business days. i traveled 250 miles and thought i would have the room that i paid for.

So many complaints about losing precious Choice points it is not funny.

We have been saving Choice points (32,391) for a once-in-a-lifetime trip to Japan back in Feb.

Reservations were made, however, due to health issues we had to cancel the trip.

My family has been Loyalty Choice Hotels Members since 2016.

Today, I was trying to book a hotel up in NYC for a family reunion, I was in shock finding out that all 32K points were gone; I emailed and inquired why, the customer service replied immediately & told me that my points were forfeited last 03/01/19 due to inactivity.

I have received NO warning, advise, or just plain notification from CHOICE about the expiration.

I DID NOT FORFEIT my points, they were taken away from me without notice.

My calculation of the expiration is Aug 2019.…

We stayed here specifically because of the amazing advert in one of those hotel catalogs you get from the rest area.

It boasted it was the newest in the city, hot fresh cookies,free candy in the room, and the big one - ULTRA CLEAN!

Also, only $39 with the coupon.

Sounds great, right?

Not so much.

The guy who checked me in was great, but informed me they can only accept 15 of those coupons each day so my $39 was now $78.

Ok, it happens.

We get to the room and it is a disaster.

Walls are super dirty, carpet feels disgusting, and worst of all the entire place reaks like mildew!

I couldn't use the pillows because I sleep on my side and they smelled of mildew.

I had to go back to my car and get my travel pillow.

The breakfast was a huge disappointment.

It said there was biscuits and…

The Sleep Inn Bridgeton, Mo is falsely advertising PKF7 rate.

I paid extra for this rate for two rooms.

We had no problem parking and getting shuttle ride to airport but when we got back 5 days later called to get shuttle was told had new general manager and the shuttle service had been stopped.

We would need to get taxi to our cars, we did have to get two cabs .

I feel some reimbursement should be done.

Desk clerk "who said she was office manager" would not let me talk General manager also informed me PKF7 rate didn’t include shuttle only using parking lot.

That is not what is advertised online says shuttle to and from airport.

She said no reimbursement would be done.

7 DAY PARK AND FLY = as advertised on Sleep Inn web site

Stay and park for 7 nights free with your next visit.…

I am currently being $860 for 8 nights stay at this hotel.

I reported my wallet stolen or lost back in March after doing so I received an email confirmation stating that I had booked this 8 night stay at this hotel in Dover Delaware I instantly called my credit card company as well as my bank reported all cards lost or stolen after which I contacted choice hotels to see what I could do to cancel this reservation as of this date choice hotel refuses to cancel the reservation as well as returning my 800 plus dollars for a reservation that I did not make nor am I responsible for due to the fact of my cards being lost or stolen I have sent them a copy of the police report stating where the wallet was lost and the actual footage from the store of the person picking up my wallet they still…

We stayed in the EconoLodge, a Choice Hotel, on E.

40th Ave, in Aurora, CO. on both May 16 & 26.

We left our car in their "secure", "monitored by security cameras" parking area behind the hotel while we were traveling by plane.

This is a service they offer and they charge for.

We arrived to the hotel from the airport on our return at approximately 2:30 a.m. on 5/27 and checked in.

Upon arising later that morning we found that our car had been broken into.

The desk staff acted like he couldn't care less.

Shrugged his shoulders.

Didn't comment.

Didn't offer to review the camera footage until I asked.

No manager available "she's comes in later".

No help when I asked for nearby glass repair or auto repair.

Shrugged his shoulders.

Did give me a plastic bag for the broken glass…

It regards my stay at the Comfort Inn and Suites Athens Atlanta between 12th and 22nd May this month.

First of all the booking.

My CRS Confirmation # 66260159 was cancelled on 6th of May without my knowledge or advice to me .

I attach the relative document.

Where it says that my reservation was cancelled . . . . . . . . . by x, it should read "cancelled by Comfort Inn and Suites" Then my payment.

I have been charged twice and I have paid twice for my stay. .

First the amounts of $954.

93 and $124.

98 were correctly drawn from my Mastercard which I submitted.

As well the amount of $1199.

90 / R17820.

61 was charged to my credit card, without my knowledge or with the use of the card.

I attach the applicable documents.

I stayed in your property from 5/ 3 - 5/5 I WENT TOSPEAK TO THE MANAGER BY THE NAME OF NELSON OF MISTREATMENT .

I NEEDED TO STAY AN EXTRA NIGHT STAY AND HE TOLD.

ME I HAD TO LEAVE BY 11 AMOR HE WOULD HAVE TO TAKE THE NECESSARY MEASURES BY CALLIN THE POLICE .

I ONLY ASKED HIM FOR AN EXPLANATION OF WHY I HAVE TO PAY MORE TAXES AT THE PROPERTY THAN FROM MAKING PAYMENT THRU HOTEL.

COM .

FOR THE PAST 6 MONTHS IVE STAYED IN SO MANY PROPERTIES AND I HAVE NOT RECEIVED SUCH A BAD TREATMENT FROM AN HOTEL MANAGER .

HIS NAME IS NELSON .

I REQUIRE THE PROPERTY TO REFUND ME $201 .

MY PHONE 973-204-7084 .

MY E-MAIL IS hoofernando344@gmail.com

We spent one night (April 9) in a Rodeway Inn in Augusta GA.

It was FILTHY and had roaches!

From the outside of the building to the deplorable room, which didn't even have a room number on it, it was a horrible experience.

I have sent numerous emails and pictures to the email address the clerk gave me. (gm.ga877@choicehotels.com) I have not had a response.

My husband also has sent messages and has not heard from anyone.

We are ready to be traveling again and we will not choose a choice hotel for any stops.

Rick and Susan Carper

Arrived Saturday April 20th.

Door to our room was propped open with waste basket.

Very cold room as temps were in the low 50's.

Room smelled of cigarette smoke (non smoking room) and dogs.

Next door neighbor said there were 3 dogs in the room the day before.

Burn hole in ottoman, toilet tissue holder was pulled off the was including the drywall.

Final straw...there was no handle to turn on water for a bath/shower.

All reported to the front desk as we did not want to be held liable.

Apologies were given and we given a different room and $20 off our bill.

So very dissatisfied with the condition of the room.

We reserved this room 3 weeks in advance.

How could this mess be offered to people?

Very disappointed. $20 does not make up for our experience.

I cancelled a reservation over 2 months before my check in date however they still charged my card almost 200!

After at least 10 calls I still have no resolution/refund leaving me unsure of how I can get my car out of long term parking.

This is horrible to take advantage of people especially when they are away from home!

I checked into Quality Inn located at 2960 Northeast Expressway I 85 Atlanta Ga. on 4/11/19.

I wore my most comfortable shoes that I just purchased for $79.

I used them that night for slippers because I left my slippers in the car and was too tired to go back out after a ten hour drive.

The next day I left my shoes beside my bed and went out in another pair of shoes.

When I got back I bought my slippers in but I did not notice my shoes were gone until the next morning when we were about to leave out again.

This is when I found my shoes had been stolen.

My husband and I checked the room over two times and no shoes.

I did not want to accused anyone of stealing but the only person who could have stolen them was the maid who cleans room.

I immediately called the front desk and he said…

We stayed at Econolodge , Orlando airport on March 2nd.

It was the most horrible stay we have ever had .

We rented the room because they advertised wifi and breakfast .

We got neither.

The wifi didn't work at all and they said they couldn't fix it.

The phone in the room didn't work at all.

So each problem we had to go outside and to the front desk.

The Tv was not programed properly so we only got a few channels.

The room stunk when we entered.

They sprayed a chemical .

When we checked out at 8am to catch the shuttle there was no breakfast not even coffee.

We were told it was too early.

Very disappointing stay.

Econolodge 3835 McCoy Road Orlando ,Florida 32812 (407) 601-0928

we stayed at the redroof inn 250 phoenix north 17222 n black cayon hwy phoenix az 85053 we stayed there for a week from feb 25 to march 4 on the 3 day we came in late our bed was not made our floor was not clean our garbage was still full I went down to the counter to get some clean towels waited a few minutes no one there seen a cleaning cart too some towels in the morning said something to person at counter shy said it would be cleaned that night we came in late also the same the room was not cleaned dirty floors garbage over full and some on floor went down to the counter again to get towels waited again talk to the guy he told me they clean the rooms every 3 days told him I never herd of the ever in any motel I have ever stayed in in thee morning when I was going out talk to a girl at…

I stayed at the Comfort Suites Choice Hotel in McAlester, OK off of George Nigh Freeway February 3-5, 2019.

My Account number was: 632754967.

While my stay was pleasant when I checked out and got to my next destination I realized I left my maxi dress on the back of the bathroom door.

This was about 6:30 pm when I realized I didn't have it.

I never received a call or email from the hotel stating that I left an item.

When I tried to call, the phone just rung, they seem to never answer the phone or state they had phone trouble so I called customer service, Reference number 933454.

The customer service rep contacted the hotel, of course they answered her call so clearly there was nothing wrong with the phone.

When she came back on the line with me she was told no one turned it in.

If…

I have had numerous correspondence with customer service who claimed they were sending my issue to their up depart that was over 3 months ago and even though I have tried to contact them I get no response, To cut to chase on your web site I was trying to book a room with points and money.

Your website said it did not go through and try again which I did and got the same response.

Finally on the 3rd try it took.

Since it did indeed book 3 times I was automatically charged for insufficient points at $135.

I was unaware of this since no where did it state I lacked the points to book until my credit card statement came in.

I explained what happened and Kate at customer resolution wanted the last 4 digits of the credit and notified me of sending it the highest resolution desk.

I have not…

The place was horrific and unsafe along with the front desk person not only stealing money from our card but they also lied to cover it.

Charged us amenities when none were available except access to dirt needles