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Write for Us AT&T Complaints Continued... (Page 26)
1405+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
I have uverse put in for all services on 08/03/2012 during the first month my services would go off for periods of time when it rained or got cloudy on Sept 042012 I called as the service in my kitchen tv thats houses one of the wireless receivers did not work After time on the phone to see if we could get it fixed it could not be fixed and they had to send a tech out on 09/04/12 when he came we were told that we had the wrong modem and we were loosing signal He replaced the modem and then went into our downstairs family room and pulled on the wires that were placed for a box on initial installation he then could not get the TV to go on and finally gave up and gave us a wireless receiver. Know I am getting charged for the repair and a $110.00 charge for a computer outlet that was there on installation and a 99.00 repair I should not have to pay for these acct chages as apparently the u verse was not set up right on installation I want these charges removed phone number 773-774-6752 I spoke to a supervior and then a manager who told me the repair charge can be removed but the outler charge has to remain . Waht kind of business is this I am wondering if I should have stayed with comcast I do not see a new outlet by my computer that was put in
Whoever does your commercials is horrible at their job. Where did you get all the ugly kids? I work at a bar and my customers ask me to change the channel or mute when your commercials come on. Thats pretty sad. Make some better commercials the kids are very annoying and not even cute!!!!
I ordered it online and they never check with me the shipping addrres so they send the phone to wrong addrrs wich i dont even kno how they got the addrrs, so i waited pr 3 weeks and cAlled them and found out abt it
So they said we will open a investigation case and we are ordering new phone now wich u will receiece in 10 days
After 10 days i called them and they didnt send the phone cuz they need to find the first one that they sent to wrong addrs etc and they said they cant do nothing for me until they find the phone untill tjey locate the fkg phone
I have bussinnes acount and my phone isnt work it has pass 1 month and no phone
Im with att for 3 years and when i need them they say
Sorry nothing we cant do and i paid for the phone allready anf they cant credit it back
They made mistake now im paying for
They said : you can buy new phone for the hole price woch is 700 but i allready paid for one phone etc
So now im here with phone that doesnt work
I hate att
Paulo
Millena inc
phone broke..called 611 for time eligable for upgrade. They were very understanding and said I could take it in to a local AT&T store and she (missy) would send a note to the affect that we were ok to upgrade early When we arrived at teh EPPs Bridge , Athens, GA AT&T the manager (Amy) said we could not upgrade because we had already upgraded 2 lines in May (not true) My daughter had upgraded her phone with my upgrade 2 years age and when she went back they used my number again (by mistake) then went in to change it (we have the paperwork) Amy said they had a signed contract with 2 lines...Not true! Amy rolled her eyes at me and said well, maybe if you had 5 or 6 lines with AT&T, they might consider it along with other factors but they cant now so after being treated terrible by Amy, we went to the AT&T store where my daughter actually upgraded her phone and they said that it was their fault They called customer service and after 1 hour and 10 minutes they told her...sorry, they could not upgrade my contradct until December 2013. This will be 3 years since my last upgrade. Even thought it was "their" fault and they assumed responsibility..customer service said no. I don't understand... I have been a customer with AT&T for over 12 years and am very dissapointed!
On 11/13/2012 I needed services to swoop phones because of shattered glass at location, AT&T 3329 Oak Lawn Ave., Dallas,TX. I was unable to get the proper assistance and was told to take the phone to an Apple Store. After arriving at the Apple Store I mentioned I had phone insurance from AT&T. I was directed to the 2nd AT&T Store at 1030 North Park Center, Dallas, T 75225. I was given a card to contact AT&T support to issue me a new phone.
On 11/14/2012, I received the 4G phone, however had problems making connections. On 11/15/2012, I returned to the Oak Lawn store to get the 4G phone set-up. I was told I had an hour wait and the store representative (Jeff) made contact from the store phone to the call center to assist me. The person from the call center stated I needed assistance from someone else because it would take longer to get me set-up on my cell after communicating for at least 15 minutes or longer.
I was switched to another gentlemen that was surprised how I was treated in the store, and on the store phone. We were on the phone for at least 45 minutes and I was passed to an Apple advisor by the name of Jerry Pensleywho took my email address and mentioned to contact him when I got home. In the meanwhile, I had requested for a store manager three (3) times and was never assisted. The associate Jeff who made little contact and assistance was extremely rude and kurt. Jeff mentioned if a representative could not help then a manager would intervene. Jeff was the representative and his assistance was extremely poor and a manger was never called. I was on the AT&T store phone for at least an hour while other calls were coming in on AT&T phone service trying to get my phone activated. As I left the store Jeff mentioned did I need any assistance, and was I taken care of.
My answer was "No". Jeff, personality was very nasty and anyone who cannot conduct themselve in an orderly fashion dealing with the public give the establishment AT&T an unreliable name. I have never experienced a problem with AT&T from the many years I have had service. I will not recommend AT&T to anyone and may consider changing services.
Look to hear from you soon.
Hi,
I bought a iPhone off the net 2 years ago and recently went and swapped it for another iPhone, I changed my sim card in the phone to find that my phone had been jail broken, it has reset itself to your network, I searched the Internet to find how to unlock and came across this website www.attiphoneunlocking.com, I done everything the website said to do, I purchased the package I needed to unlock my phone and waited the required amount of time for the email to say it was unlocked, I did not recieve the email, I then contacted the support network from that website to inform them that I had not received the email and why is it taking so long, they replied asking for my order number, I informed them I didn't recieve a order number, they said they can't find the product to unlock without the order number, I then rang up my credit card company to recieve a statement of transactions, on the statement it shows that AT&T has charged the purchase to my credit card, I informed them of this and then asked for a refund, I was then informed that my transaction was denied and if I want my phone unlocked I have to order again, something is not right cause if my transaction was denied then it would not have been charged to my credit card, it has been approved and my phone hasn't been unlocked, I want my phone unlocked as this is my only phone I use for work and it has affected my work life a fair bit, it seems AT&T has robbed me of my purchase, they are rude and not helpful, I would like a full refund of my purchase and my phone unlocked.
Thankyou
I would call and talk to AT&T about this but I was but on hold forever and could never get through. Two weeks ago I had U-Verse internet and cable installed in my apartment. The man who installed the equipment was friendly and very helpful but the way the he set everything up was a disaster. The wires were all tangled together. Every time I try and disconnect a wire everything falls off the shelf because he just left everything in tangles and in a cluster. I would expect him to fully do his job and leave the place looking better than he found it because I had the wires before neat and clean. But what really angered me was the fact that he set all the equipment on TOP of my new BLU-RAY player. And for some reason it is not working. I would think someone who works with electronics would know better than to put that much weight on top of the Blu-Ray player. I am not the person to complain but I am very irritated with such poor judgment he displaced.
Two weeks ago I'm walking down 6th St. when I'm approached by a stranger who asked me if I would like to make $100 real easy. All I had to do was go to the Apple store with him and use my info to help him purchase 5 iPhones. I got in the car with another fellow and he drove to Stonestown Apple Store where I gave my ID and SSN and they purchased the phones.
Then he gave me $100 and drove off. Yesterday I got a bill in the mail for $450 from AT&T. I thought I was just helping them to purchase the phones, in fact it was a fraudulent wireless phone cancellation.
I mistakenly assumed that they would be billed for the service. I called AT&T and immediately cancelled the service and explained to them what happened. Today I'm in the Stockton Apple Store and someone approached me with the same offer.
I saw that he was with a friend of mine who was considering taking him up on the offer. I told him that he would be getting a bill in the mail. So he declined the offer. The conman got irate and started threatening me.
I talked to the store manager and told them what was happening. They said it is legal because the person is willingly giving their info to AT&T. I told him that anyone who comes in trying purchase 5 phones using someone else's ID should immediately be setting off red lights. The person giving the ID should be told that they will be getting a bill in the mail.
Otherwise this is a scam and Apple is in on it, in other words a fraudulent wireless phone cancellation designed to take my money. The ones getting screwed are AT&T, Verizon and the person providing their ID will get a ding on their credit report especially if they don't cancel the service right away.
I want to the at&t store cause i just get a new HTC phone and my phone felt in the water under 10 days this lady name Olivia, Olivier told me that she can give me a new phone this phone cost about $600 but if I give her 300 she will give me a new phone she did the process gave me a new phone i give her 300 I see that she put the money in her bag and give me a receipt that said 0 dollar 3 days later i went back to the store wanted to exchange my phone for a new one cause i was still under the 15 days.
I told the guys that was helping me i just paid 300 for the for 3 days ago he told me i was lying that the phone was replace for free so i would like to know where my 300 goes and why is Mrs. Olivia, Olivier doing fraud on people account to put money on her pocket.
Hello My name is Randy Gray Accounts # 504 393-0832 475 and 504 361-4601 476 My complaint is about a few things. I have been with AT&T for over 15 years. My business was @ 1801 Hancock street Gretna Louisiana 70053 . Well after I been there over5 years, I had to move to 2431 Hudson place NO 70131. I ask back then that can I have the same number 504 361-4601 moved to that location due to advertisement and everything I built around that number. AT&T replied there is no way . you have to have the number 393-0832 . They also offered me that on getting that line they can forward the 361-4601 at no extra cost as log as I stay with AT&T. Well that has been fine since last year when yawl have been making all kinds of changes.
Change 1) Yawl turned that forward line with out my knowing into a contract that will cost me 60.00 per month more . I didn't ask for it nor did I was offered a lower price when they made the changes nor did I know I was accumulating a bill 466.88. to get disconnected.But The answering guy said that I haven't paid since the month of March.
Change 2) If my phone gets disconnected due to payment . Not only you disconnect ,Your advertisement turns my business Number to other business in the area, as a recording. That is Not right I lost a lot of business over that, on the 504 361-4601 as we speak, while I disputing the charges. ( Please call and here what am talking about)
Change 3) the internet service has change also where that is coming from another company out of AT&T called Uverse . That is so crazy. When you call to speak with a manager they never get on the phone . My main concern is please get my old business number 504 361-4601 to tie back into the 393-0832 and if not please stop referring my business number to other business. I beg you please stop. I'm a small company and I will be force to get a lawyer if it hurts me more than what its doing. Please contact me back your feedback, of what can you do for me to keep me moving forward . First thing Waive that 466.86 and combine both of them numbers to 393-0832 please work with me here. I Never seen AT&T go this for to the left before. Thanks for your time .
Sincerely
Randy Gray
wow, the day that commisions were to be reported for sales in January 2013 for the 3rd year in a row they have not decided which comp plan they are to use in order to pay our commisions. They are withholding 80% of the commissions since they have not sinched down the true commission plan.
They really are not concerned with the customer facing teams the work hard to hit their extravagant goals. thier plan increase about 200% across the board.
there should be a law to protect the employee's, Maybe the SEC should check AT&T out for inflating their earnings and cash reserves based on the withholding of our commissions....
Oh Well, maybe next year they will get it right.....wait we have said that for 3 years....
I haven't had service with AT&T since 2010 yet today I received a bill from them. I spoke to six different people and finally hung up after being put on hold again. I have enough bills without getting one from a company that I no longer do business with. Unreal !
I recently called the customer support center . The purpose of the call was to have my existing land line phone service and internet service monthly bills combined into one. What I thought would be a simple paperwork transaction. Resulted in my entire account being changed into U-verse service which I never asked for , don't want and cannot afford.
This change in service was not explained to me and I did not authorize. While I do feel that your customer representatives are guilty of deceptive practices. I feel far to many of them are not familiar with the services and current technology. And they simply do a very poor job at explaining this information. And an even worst job at listening.
I realize that I may be locked into some type of obligation as a result of this. However as soon as it is met. I will be choosing another service provider rather than file more complaints about AT&T online.
Hello,
I get over charged on my cell phone bill since I signed contract with att for my wireless phones. Im not going over the limit on my plan but I get over charges for $50 more on my bills. I have contact them every time i get my bill so they can adjusted the correct amount. I'm frustrated with their service specially with their hold time it is insane you wait 30 minutes on the line and someone answers the phone and transfers you to a different person and it continues until it is like an hour or so being on the line. finally you get to the right person and he or she says that the bill amount is correct and then I tell them it is not and they find it that it is actually incorrect and they apologize every time. I never seen a serve like this before. I would be glad to cancel my services when my contract is over. with att.
i live in washington state by omak washington we have had no cellphone and or speratic cellphone service for going on week two now. all of the at&t reps and stores always say its your phone there are hundreds of customers in this area with this service problem and they ignore paying customers issues. they always have one excuse or another but no solution .as a irritated customer i am thinking of dumping at&T and switching phone carries. the headache with the service aint worth it anymore this is going on now and who knows when it will be resolved
It's a shame i have been a loyal customer with AT&T for 4 years last year i found myself on disability as of 11/12/12 it is now 1/5/13 and i still have not received any money from disability i haven't been able to pay my rent or my Car note yet i get more courtesy from my land lord and an auto loan company than i do from AT&T i am currently one month behind on my cell phone bill and my service has been suspended i explained to the billing department that i will be able to pay my bill next week because i go back to work tomorrow but they say there is nothing they can do for me i have a lot of catching up to do on my bills if my phone is off for a week i will not pay for it that's something i can not afford right now i would be a shame for AT&T to lose a customer for 80 dollars! What kind of business does that?
I am in Rockland Maine for the summer. Our contract with AT&T originated in North Carolina where we live in the winter. I have little complaint about the service in North Carolina but the Rockland area is a totally different story.
I understand that AT&T only has a couple towers in the area, both of which are a fair distance away. However, there are many other towers owned by others in the area. I almost alway have sufficiant signal to make or receive calls. My assumption is that I am picking up a signal from a nearby tower owed by another carrier because my wife was asked last year to eliminate several apps the usage of which through other carriers were being billed to AT&T. Until that time we both had reliable service in the area. That was the beginning of a long series of problems. I now own an I phone 4s and have minimal problems outside the Rockland area, but in or near Rockland I am getting bumped off calls, often unable to be heard when making or receiving calls, and unable to leave a message on phones in the area using the AT&T network.
The long and short of it is my signal strength is nearly always sufficient to not experience these problems which tells me that AT&T is on the cheap and not utilizing the towers of others in the area as they did last year. I resent any company that represents one thing but delivers another and AT&T is definetly guilty of that in delivering less service this year over last.
Feb 2012 I placed an order for dsl and for home phone service. I had told them when i placed order for dsl that I had no phone line and no jacks in my home. They assured me that all i had to do is plug into wall, I thought hey new things ok, yet had no internet service, I put in trouble ticket someone was here next day to connect phone line outside to box. They never buried line, said oops would come here mark it out and they would return to bury line. Internet was up the night the tech came out.
However My phone service isnt. Even after deposit of 100 has cleared. I called customer service, put trouble ticket in,said they gave me said they would sent someone out, it should have been on on the 7th of March.Yet they couldnt get nobody for another until 13th someone was to come out and fix the issue so I have service. Meanwhile called a few times just so they can "test line". I tried the number they gave me and someone answered, so i called At&t to confirm that that was my number on March 11th gave them my social my passcode, confirmed my address. they tried to call number, said when tech came out they would make sure nobody swiped line from my yard since it is still laying there 3 weeks later. Talked to customer service 10 times.
Yesterday on the 13th At&T repair guy called me said he was at my house, ha they gave him some 192 red bud pass or some address not mine mine is 8650 forsythia ln orient ohio. He did show up after gave him correct address, yet order was obviously so jacked in the system that he said I would have to sort it out with at&t, so after dealing with automated service which is bs in itself its a phone company there should be enough lines to speak to someone directly. And who speaks good clean english, it is the USA and being transferred to so many people who claim to be supervisors, and then some guy told me I had no order for service! I am really pissed off, over 2 weeks Ive been waiting for phone service I was told by the 11th person today on 3-14 by a customer advocate she was only told I wanted a premier package what? and she said my number was BS.
This should be simple I have dsl, they ran my jack, they ran line all youd think theyd have to do is send signal and turn on the damn phone. And get my name and address right. OH and come back and bury the phone line so its not out in the yard waiting for some kid to try and shock themself or something. My God I have litterally spoken to and dealt with at least 11 different people, yet nobody is helping and are not understanding, the whole picture I have to explain everytime. Give me a number that is mine associated with my name and address. You ran my credit for it and ran my deposit that cleared. Which I better get back, for all the hassles with morons I have dealt with. Ill tell ya, Customer servie goal is to do things right for 1st time this should never had happened. I would love to resolve this because I need phone service
Our monthly service with AT&T is $9.57 which includes Unlimited NW Call Plus . We were told that with internet it would run us about $60.00. OK, no problem. We tried calling out but had to dial 1 first , so we called AT &T and wanted to know why we had to dial 1 first. They said we had to dial the 1 first but verified that we had unlimited calling. Opened the bill today and instead of $ 60.00, the bill was $ 170.72 . Got on the internet with AT &T Chat and spent 45 minutes just to be told in the end that I would have to call a number on the phone. Of course, it is night time and I have to call back tomorrow. I am upset that AT & T has misled us about their fees and what they included, that I spend 45 minutes of time to be told that I would have to call another number, and that they are over charging us for services we need. We did not ask for the Long distance service, why would we need it with Unlimited calling? The rep could not answer my questions. Lies, ALL LIES !
AT&T Disconnected phone service now on a montly basis, like clock work. AT&T disconnected my service on Dec. 15th, 2014, do to a 1 day late payment. Then again on Jan. 15th, Now AGAIN on Sat. Feb. 15th. This is a scam and they refuse to remove the additional $35.00 fee + taxes + sur charges. Payments have been made. Have they sunk so low to produce revenue that they disconnect service on a monthly basis. Additional late fees of $7.00. My service is only 28.00/mn but Now with the late chgs. and $35.00 fee + taxes it averages 75.00/mn. They refuse to clear up this matter and set the record straight. This is a SCAM!
My dsl internet service was disconnected without my consent for Uverse Internet plan. It was installed but my regular wired phone service and my old phone number were also disconnected without my consent for Uverse Voice. I want my my regular wired phone service back or I will have to change to other phone service company. AT&T lied to us and I feel like there is nothing I can do about it now. I have called customer service at length but no response and a very long hold time is all I got for my efforts!
So tired of AT&T high cost poor service. People should be allowed to choose the carrier of their choice instead having to be forced to accept what is in their area only or do without service. Thought they said that America is a free country, really, well you should be free to choose your own carrier not forced to choose the carrier they assigned to you leaving you no other choice to have to choose them or be without service, this should be very unconstitutional. I guess America is only a free country for the wealthy to ripoff the poor.
I recently got out of the Marine Corps and I'm now a full time student. I am unable to get internet in my home in order to do school work and pursue my education. I was told that there is a cap on how many people they can give internet where I live, but I talked to a friend that's an engineer for at&t and he told me to file a complaint in order to get this issue resolved. He said that at&t will increase the cap in order to give me internet in my home. I'm a veteran and a full time student, and I believe that they should be able to work with me. I've been a customer for about 3 years now and hope to have this issue resolved as soon as possible.
I called ATT today about an email I received (1/8/15) letting me know that I had been "undercharged" for the last few months. Due to discovery of this "error" I can expect my service to increase by $5. Now, this may not seem like much, but 1-they notified me after they had made the change (on 12/29/14), and 2-I was already paying the regular rate (as was verified when I called them 8/2014 after my new customer rate had ended). They are entitled to increase their rates, as I saw a notice on their website indicating higher 2015 rates. That said, my Dec/Jan bill specifically indicates that I ("You") made a plan change that instigated this increased rate. And, because they made the change mid-billing cycle, I got to pay almost $3 more in taxes. Thanks, ATT! <Not really.> Now, I'm at $8 more on my current bill, which I find ridiculous for the spotty internet service we get. Unfortunately, (if you can believe it) given our location in Fort Worth, TX, there is no other internet service provider for my geographical area. So, I guess I'll just pay my bill and suck it...for now. But, I wanted the world to know...ATT sucks!
I have been a very good customer but continue to have issues with no resolution or a sense of urgency from AT&T. This organization does not have the capabilities of servicing a customer from a start point to a resolution with out going through therr ridiculous processes. I currently have an issue with a AT&T line and live box hanging in the middle of the alley due to the City of Dallas moving a power pole. Trying to explain to customer service was a nightmare as I was transferred to multiple divisions including billing. After being on the phone with these folks for two hours they finally were able to book a service tech. They arrived the next day and understood the importance that that the line hanging in the middle of the alley needed to be relocated so the customers hooked up to this live box would not lose services.
They did not have the capabilities to move the line and called in another department to do so. The next service tech showed up to explain that the active line hanging down from the powerline in the alley was acceptable and he was not going to move it to the new city power pole. He went on to send in a message that his job was complete and I received a text message indicating my services were resolved. Since I have had Uverse TV, Internet, Phone I have been with out services for 9 days this year because of incompetent service techs in the field. If you want a company that provides customer service and solutions to issues you will have with this provider , please do not pick up the phone and call AT&T Uverse.
At&t allows unsolicited calls to be repeatedly sent to my phone number. At&t knows of these calls and the numbers from where they are being placed. Our local authority (Sheriff Dept.), is aware of the harassing calls to many of the area phone numbers in this city as well as others counties around us. You cannot block the numbers since At&t allows their numbers (multiplies), to continue their service. I have cell phones also but not with At&t.... My consideration now is to totally disconnect from At&t my phone line which will include their U-verse internet service. I guess it is all about the money since the harassers have so many numbers they (At&t) profit a hundred times more than what I pay them...
On Jan 16, 2015 my 88 yo widowed aunt was billed for IDL Teleservices on her AT&T bill for a recurring $4.95/month plus fees. She has no computer and allows ALL incoming calls to go to voicemail because of scammers (ie she did not "sign up" for services). Thanks AT&T...just so you don't feel lonely at the top I did file a complaint with the FCC and Florida State Attorney General's office. Happy New Year.
In Ocala, Fl AT&T Call Center is employing a woman by the name of Yvonne McDonald-Garcia who has a serious substance & alcohol abuse problem. McDonald-Garcia abuses prescription drugs, cocaine, & alcohol at home & during her work shifts at AT&T. McDonald-Garcia has a number of illegal drug transactions taking place within her home regularly. McDonald-Garcia has also connected with other AT&T employees who is aiding her in hacking numerous internet accounts/profiles & cellphone accounts for individuals, a service I believe she is collecting financial revenue for providing.
My phone don't answer sometime it drop calls it don't pick up apps at&t app expire etc but i have to pay for service from july-oct without int they say that a part of the contract i will pass the work about these service i will never call for any service from ar7t again soon as my contract is up i rather use a government phone. I am so so so so so disappoint with at&t with all these bad bad bad service so good bye in november i wil be filing a complaint with bbs and whom ever will listen and do something about this rip off.
You would think there would be a maintainable level of respect with this company but it does not exist. Clearly the mobile phone industry is way to big for its britches and AT&T lead the pack in bad behavior. The remedy is unclear but I'm starting by buying my own phone and having the ability to move on in 6 weeks. disgusting people....
I talked to a gentleman about getting only internet that was compatible with Netflix. He signed me up for a $34.95 promotion that was going on which included home phone. I told him that I only wanted internet and he told me that I did not need to use the house phone because it came with the internet and it was a bundle. I looked at my e-mail and it stated that I have my own house phone number and everything. I called back today (1/19/2015) and told the lady that all I wanted was internet compatible with Netflix and it was cheaper than what the gentleman said it was going to be. If I did not call back then I would have been paying for what I didn't want.
I'm a customer with AT&T for 15 plus years. I called customer service on January 16 to talk about charges on my wireless bill. I was charged data for roaming in Aruba. I did not use my cell phone, could not connect, was still charged for it. I paid over $ 400.00. Next month i was charged for calls received but not answered by me, after my billing cycle. I have a family plan with 4 cell phones on for many years and we should not be charged for phone calls not received and billed after the billing cycle. We are not happy because we are being charged foe a service we did not use. I'm traveling to Germany often and i add text messages to my bill. Text messages received are not being charged but phone calls received but not answered being charged? If AT&T does not credit me the $ 167 i have choice to switch my cell phone carrier. Thank you for your time and i hope we can solve this issue to my satisfaction. Sincerely Bedia Sears
In 1953 my wife and I became Ohio Bell customers. During 61+ years since then (until 12/26), we've had service from various Bell operating companies or ATT.
For 23 years in Austin TX we were SW Bell/ATT customers -- 2 land lines, TV, internet and 2 cell phones. Poor TV and internet quality compelled cancellation of those 2 services. But land line and cell service continued with ATT -- despite the annoyance of static on both land lines following virtually every heavy or even moderate rainfall.
Last month we moved to a new house, less than 10 minutes from the previous house and in the same zip code. Transfer of the same numbers to the new house was promised. More than 2 weeks after requesting transfer of the 2 lines, a service rep appeared on Christmas eve (only one day later than promised). He couldn't do the switch because the next door lawn (where some ATT equipment is located was locked and the owners were out of town.
So I scheduled phone service from Time Warner on 12/26. That very day ATT cancelled service to the old house, without notifying me.
Throughout this through-the-looking-glass- exercise in absurdity I made many calls to ATT, always with stupendous wait times. The record wait time, I'm ashamed to confess, went on for 1 hour, 36 minutes.
The final call (I deluded myself to believe it would be the last) was in early January. A live female ATT rep in Wichita assured me that all our remaining ATT accounts would be closed. After 61+ years. Time of that call to Wichita? A mere 46 minutes.
Yesterday an ATT booklet arrived by mail, welcoming us to the ATT family, and revealing that for a mere $96.51 a month we get 2 land lines in Austin; numbers 512-453-2799 and 512-453-5530. The same numbers cancelled by ATT less than a month ago.
None of this is or could be made up. It happened, exactly as described. Kafkaesque, you think?
I called AT&T because I had a problem with the cable box and the TV not connecting. When I called AT&T I got a representative, who told me what to do here at home. This lasted around 45 minutes, the problem still wasn't solve it got worse. The TV screen stays black nothing come on. I was getting upset so I told the rep. to send out a technician to come to the house, to replace the cable box with a new one. Why should I be doing this when I pay to have someone fix the problem. He said if AT&T send someone to the home, I might have to pay the around $99.00. I told him the problem was the cable box not the wiring. I asked to speak to a supervisor and he put on the phone a person name Joseph. I asked Joseph what was his full name he refused to tell me. He stated that supervisor were not suppose to give out their last name. I never heard of anything like this before. I would like for AT&T to send someone to my home and replace the cable box with a new one.
Not one representative a spoke with on yesterday, had no experience when I needed some billing information on a miscellaneous account(mailbox in the sky) I was on hold for an hour, I asked for names of supervisors, district managers, also operations managers. I was put on hold and my issue was never resolved. These employees need to be trained better to handle all calls. I retired form AT&T and there is no way I would ever suggest that any customer should call for assistance, because all they are going to get is a bunch of round arounds. Irate as HELL
It has been 4 weeks since AT&T dug up a portion of my front yard and left a big mess upon leaving and never have returned to clean up the mess…one of the workers said would return soon to finish the job of restoring my yard to prior condition…no one has has returned….who at ATT do I contact for resolution?
February 22, 2014 we went on a cruise, right before we left I contacted AT&T about going out of the country and our data usage we just purchased an iPad Air. The person I talked to changed our plan to save us some money and told us we would be put on international rate while we were out of the county. When we left port in Galveston TX and were out to sea we tried to use our phones and we had not service for calls, texting or the iPad. We put them away until we got back in port at Galveston TX on Sunday March 1st. The person I talked to told us our normal monthly bill from now on should be $171.80 until the iPad was paid off. Today I checked our statement on line and it shows we owe $288.65. I called support and asked why so high and was told we made some texts with video and were charged a roaming rate. I again told this person I was talking to our phones and the iPad did not work on the cruise and we put them away until we got back in port in Galveston TX to use. I asked how it could show we used them out of the country and he said that is what the system shows and that is what he has to go by.
We have been with AT&T for a long time, if this is the way you are going to treat us we will look at our options.
I have paid my monthly bill statement on the 19th of March by debit card via automated service. On the 25th of March my bank statement shows I was charged same amount via bank check. I was trying to get clarification and direction from a problem was redirected to a different none existing issue. I am frustrated and disappointed.
3 weeks ago I called and spoke with a customer service rep. that explain incorrectly how the international plan works. I explained in detail what services I was looking for and she assured me that ATT could provide that. Well that was incorrect. My son is in South Korea in the Army, we were with T-mobile which has an international plan with unlimited data and text and calling/ 10 cents a minute. The problem with them was we were getting a lot of drop calls so I called ATT to ask questions about international plans to call South Korea and for my son to call us from South Korea. The lady stated that the international plan was $5.00 per line to add and that each call made would be 8 to 10 cents per minute. So we continue to talk about data and unlimited text and talk.
So I went through with joining att based on the answers I was given to all my questions, so 2 phones and a sim card was sent out to me. The phones were for me and my mother and the sim card was for my son whose in South Korea with an ATT phone. So once he got the sim card which took about 14 days to get there he was unable to get the phone to work. So I continue to call all through out the days to try to get things right. As I called and spoke with different people was being informed different things. 1st the plan we had didn’t support calling to and from south korea, then we were told on yesterday the phone still isn’t able to work do to some technical difficulties for not being able to reach south korea network.
Then I was told that he would have to purchase a calling card. and the story goes on and on and on …lies…So today I was told after they added the international plan that the phone would work. the only happen was a billed that generated for over 900.00 in less than 6 hours and my son still is unable to call or text…so now I want to go back to T-Mobile where we atleast were able to communicate with unlimited data , text and calls. I was lied too in order to switch. Very disappointed when my son is serving his country and can’t communicate with his family just for a company to gain money for a service they couldn’t supply. I would like a phone call, and to terminate this 2 year contract for being told a straight out lie!
I have tried to explain twice that I am not able to connect to the network (my iPhone) on my computer/IPad/or Laptop. They are not listening to what is actually happening and keep going down the path that I can’t get to the internet on my IPhone. I’ve never had any problems before. I now realize how lucky I’ve been. Support tells me the problems I’m seeing then hang up. Very disappointing.
I just realize that ATT added a dollar to my equipment rental. What is the reason for that when the equipment is in my home and has been accounted for. When I called and ask for a good reason for this, I was able to talk to Daneil and unceremoneously disconnected. How rude. They know my number and can call back. I can not find an email or something to air my grievance.
I have a Samsung Galaxy Note which was an upgrade in September 2012. My phone would not charge. I tried multiple chargers and still would not charge. I ended up having to wrap the chord around the phone to put enough pressure on the insertion site for the phone to charge. The problem was the phone, not the charger. When I went to the AT&T store on Lankershim (in Los Angeles), I explained to the store clerk what was wrong with my phone. He laughed at me and proceeded to try multiple chargers in the store before telling me it was the phone. I informed him I had insurance on the phone and he told me he would not help me and i had to call AT&T myself, which I did in the store. While the gentleman on the phone was a little bit helpful, not by much, the store clerk stood in front of me rolling his eyes and laughing at me. The gentleman on the phone instructed me on how to resolve my problem in the store and he spoke to the clerk over the phone.
Once we concluded the phone call, I asked the clerk if we could fix the problem today. He stated he would not help me in the store and i had to call customer service and they could do fix my phone problem over the phone. Which was why i was on the phone to begin with. The guy on the phone told me the store would fix it and the store said no, they wouldn’t fix it. I asked for the manager. When he came over he stated no one in his store would help me with my phone issue. I told him i had been an AT&T customer for 19 years and had never been treated like this. I informed the manager and the clerk that i would be dropping them and they laughed while i was walking out the door.
Now, I must give a disclaimer up front that this story is rather involved and completely a “first world problem”, but it’s my problem so if you care to listen read on. My wife and I’s lease on our house we were renting was ending and sadly we had to move. I previously had service with Wow!, but they didn’t offer internet/cable at our new address so I was in search of a new company to go with. I spoke with many of my coworkers and they informed me that AT&T was the best company to go with.
A few days prior to moving, I went online and spoke with a representative and picked out an internet plan and they informed me that a tech would go by my house and they would send me the modem in the mail for me to set up. The day came where we started moving in and there was already something on the door indicating AT&T had been there and the modem had already arrived in the mail. I thought to myself, “Man, they are efficient”.
The day came (Tuesday) when our internet should be working so that evening I attempted to hook up my internet and low and behold nothing worked. I called their customer service number only to have the first person I talked to tell me he couldn’t find my account number or any record that I had service with them. Now, keep in mind, I had their modem, someone had been to my house and I had two papers with my name and a new account number with a phone number associated with my new AT&T internet. I was transferred to another guy who couldn’t find it and then conference called with a fourth person.
None of these people could find my account. I was then put on hold again for over 30 minutes where I gave up and simply hung up. The next day, after work, I was at home trying to get the internet to work again (which it didn’t) so I called again. The 5th person I spoke with told me he couldn’t find my account number, surprise surprise and he advised me to call the customer service number that I had called to reach him. So I hung up and called the 6th person who did offer me a slight glimmer of hope.
She had me try both phone jacks in my house and informed me she didn’t see any signal, but she could send someone out the next morning to fix the problem. I informed her that I wouldn’t be home, and neither would my wife do to our work schedules. She said that wouldn’t be a problem and that the technician could complete the service call without coming inside.
Well, she was wrong. My phone rang while at work on that Thursday with the technician informing me he was about 15 minutes from my house. I told him that was fine, but I wouldn’t be there because I was at work. He appeared flabbergasted and said, “Well you need to be there, I am going to have to put this appointment on hold until Saturday and I will come back by then”. I completed my work day and being that no one had done anything of value for me so far, I decided to call just to verify the appointment I supposedly had on Saturday. Well, wouldn’t you know it, no appointment existed. The customer service representative I spoke with, Caroline, (who may I remind you was the 8th person I had spoken with), was professional and seemed to have a good head on her shoulders.
She tried switching my appointment but informed me she was having trouble taking the hold off of it. She told me she would work on the matter and call me back. She did a few minutes later, but told me she was unable to do so and would call me back the next day. Long story short she was unable to move my appointment and I had someone else apparently make me an appointment on Saturday (which they didn’t) even though they gave me an appointment number to verify my imaginary appointment. I ended up mailing the modem back and canceling the internet service without every getting to see if it was any sort of a good product.
The main reason for this complaint is that AT&T stresses how much they care about their customers and in reality they do not. They simply tell you what you want to hear knowing you will probably never interact with that person again when they don’t do what they say. All I wanted was the internet. I wasn’t asking for anything out of the ordinary. AT&T’s company revolves around the transmission of information, whether it’s thru the internet, phone or television. But, everyone, other than Caroline, didn’t give me any worth while information. 80% of the people I spoke with couldn’t even find my account. And, even when having two people independently of one another, verify my Saturday appointment, in actuality I never even had one. So what’s the point of giving someone a reference number for their appointment if it doesn’t exist?!
Overall, this was the worst customer service I have experienced in my entire life in any sort of realm. Nothing positive was gained from it, only negative. I realize too that the sad thing is I don’t matter to AT&T at all. They are such a large company, someone will just fill my place.
Disclaimer: This complaint was submitted by Adam on 03/12/2014 at IP address 50.76.193.97 using our AT&T complaint form. This opinions contained in this AT&T customer review titled, “Worst Customer Service Ever” do not reflect the opinions of this website.
My wife interacted with a person called Josh around about January 16, 2014; and she was not told that our phone service would have a limit of 200 minutes. Our bill this month included $86.00 worth of calls. We have always had unlimited minutes local and long distance. I spoke to Jamie at ATT who is supposed to set up our phone service the unlimited local and long distance service for $35.00 per month. However, there was no indication that ATT would lower our bill. This was a mistake made by their representative who did not inform us nor did he change our service to what we originally had which was $35.00 a month. This step was supposed to save us money instead our bill skyrocketed. As retirees we cannot afford these bills.
Every month my bill goes up. And I have had uverse service for 2 years and my bill has never been the amount I was told it would be. I love the service just want my bill to be correct. I am and have always been on a budget and told the agent that when I changed to uverse. Not happy with my billing.
We recently moved 15 miles away from our previous home. We had placed a work order for internet and landline in our new home to be installed the day we closed. That was on 30 Aug 2013. We have been delayed 5 times now with excuse after excuse. Today again we were supposed to finally have a technician to arrive between 2 and 4 p.m. Guess what another no show, and no phone call to explain why or when we would be rescheduled AGAIN. My husband is on the cell phone with someone in another country that just keeps reading a script and not helping. What in the world do you have to do to get service. My husband works from home a lot and needs access to the internet and a landline phone. This is causing a lot of problems and I just don’t get it. I wish we could use another service because we would have after the 2nd appointment was cancelled. But our little town only has AT&T. They have us by the u know what and nothing we can do. I hate this!!!!
Moved to mt. Nernon Ohio to help ailing parents. Upon arriving I find that I have no service from AT&T. After numerous cantacts with AT&T I still have no service and no recommendations. I even drove to AT&T stre an hour away to try to remedy the problem. Nothing happened and I continued getting bills. My contract was cancelled and I was still being billed plus other charges for service I never received. I have been with AT&T for 7 plus years. Never thought they would treat their customers this way . they are sending me to collections for problems they caused.
I am living in my rental while waiting on a home renovation. When my wife called ATT to return service to our renovated home she was not giving a timely frame for a tech to come to our renovated home (which is already set for ATT). Due to massive miscommunications problems between departments at ATT my wife called to confirm that both residences were receiving services until the move was complete and ATT confirmed it would not happen. She was on the phone for 3 hours verifying this because she was kept on hold or hung up on most of the afternoon.
The sales or customer service rep came back and said no services would be interrupted and a tech would be at our renovated home on the 2nd. On the 30th ATT (due to a note error on the part of the customer service rep) caused all service at our rental to be deactivated. My wife has spent the better part of two day and possibly up to 40 reps between tech support, sales and tier II agents trying to resolve the issue. Bottom line we lost our tech guy coming out today in order for her to restore service at the rental. My wife is a online student due to a disability getting her MSN in Nursing.
She failed two exams yesterday due to the interruption as well as a near fail on a huge final paper for graduation. Finally at 10:30 last night internet and phone were restored, however – the television will not come back on and we had to cancel our new service at our renovated house for restoration of service. I have U300 and now being told that we don’t? She has no television and is afraid to order new service due to the fact of disruptions of service. In two she spoke to clost to 50 reps between the different departments and no one can seem to fix anything or get it right.
She has been hung up on, treated rudely and this is all due to a customer service error. Now we have movers coming – no service at the other address. I’m very disheartened and frankly angry that my wife was treated this way by anyone. The ticket numbers and orders are confusing and the different departments have excessive miscommunication between them – as she was told 50 different stories before finally a man told her that her service had actually been disconnected at our rental and all he could do to restore anything was cancel the tech coming out to inspect the equipment and make sure the service was operating properly.
I hope in the future inter personal skills is a must for these positions, as you are one of the more expensive bundle carriers. You are about to lose me and everyone I’ve told about how great you were, and we are all going to go back to Buckeye Cable in Toledo, OH. I will laugh when ATT comes knocking on my door. As I was typing this – my wife was just disconnected again.
It is my purpose to alert you of my recent encounter w/ an AT&T retail store manager with the hope to have a better experience should the need arise for me to have to visit there ever again. On 5/3/13 I sought out a site to assist me w/ my newly purchased Gophone b/c the SIM card had locked up on me for attempting too many times to secure my phone w/ an incorrect PIN. I located the nearest store, 641 Indian Hill Blvd, Pomona, CA. Having aided me in changing my SIM card I further asked Miguel, store manager, to assist me in secring the phone, but he said he didn’t know how. I then asked him how come he didn’t know how; this was an AT&T store and I had an AT&T Phone? Obviously aggitated at my insistence for help, he then made some unsuccessful attempts before quitting and handing me off to an other sales person, Jessica, as if I was some nuisance child he couldn’t be bothered w/. Jessica, was great, she very patiently helped me seek out the answer to the question I was having difficulty solving by dialing customer service.
Shame on all the top leaders in AT&T company. One of the worst companies to handle your problem. They don’t understand their team is a reflection of them. I have 2 business lines and 3 personal lines. I have called for different reasons to speak to a supervisor and not even once the supervisor has been available. I called 11 days ago and left my information to an associat named Noriel ID#hd097q, he said a supervisor will call me and he is yet to call me back after 11 days. Then I called today and apoke to Craig Jones ID#cj405q
He told me someone will call me and hung up before giving me the supervisor’s name. I called back again today and spoke to Yolanda Gorde ID#YG463T. She was the most inconsiderate person that I have spoken to. She didn’t allow me to talk when I asked if there is any note from Craig about my call that was made earlier today, she responded no there was no notes. Then I asked how they are held accountable for making a note on my account. She said it doesn’t matter who cares why do you want to know about that. At this moment I was furious that not only she wasn’t apologizingm, she was telling me who cares about the customer I asked to speak to Bobby Jhonson the supervisoe, she refused to put me through. I told her that I wanted to disconnect my lines and she responded that she could do that in seconds and there is no need to involve a supervisor. She repeatedly told me there was no reason for me to talk to the supervisor despite my request and disconnected me. I will reach out on any social media to ensure everyone is aware of your service and why we can’t speak to a superviser after 12 days. Why are your supervisors so busy that they don’t care about an upset customer. I expect to hear from you ASAP and will reach out to channel 7 ( Help me howard ) to understand what your philosophy is. You can email me back and I will call you on a number that you provide me.. You should be ashamed of your mission and vision for your company. Without your customers you are nothing. One unsatisfied customer informs 10 other people. Looking forward to hearing from you.
Sam Moshkani
I paid my bill online the amount is says is due. Well then I get a letter saying I owe like three times that amount. When I paid it online it showed a zero balance but then they said they had it returned twice and I let them know that there was no way and that I paid my boyfriend ATT at his home and it was fine. I have always had enough to pay in this acct. Well I had taken my auto pay off when I closed my checking and they had used it anyway not only on the debit but also the checking routing way. Two ways they were not authorized to do. Now I have talked to them and am told I will have to pay this amount and that is that. Then about a week later I get a letter that says I had asked to take me off autopay and thought it was strange since it was about the same time as all this occurred. They just went and did there own thing and didn’t look to see I was using a different card to pay. It doesnt’ even show the card number I paid with. just my acct info from when I first started acct with them . I made a payment on the over 100 balance instead of the 34.95 that I was shown to have owed and have another payment due this month by the 7th on balance. Now today got a letter that is thanking me for signing up for auto pay. GEEZ could it get any more screwed up with this company. I let them know that I will be stopping service at both homes as soon as I get another service.
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