AT&T Complaints Continued... (Page 23)
1405+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500My daughter and I are At&t customers since 2006 I believe and honestly speaking had unpleasant situations with at&t ever since every few months there's a situation.: However this latest situation have been the worst thus far. I ordered a Samsung s 5 on Saturday February 28th. March 2nd I called to find out the status of the order. I was told by a Representative that the terms and condition wasn't accepted I went on line to accept the terms for the second time. called back to at&t spoke to a associate who said the same thing that the terms weren't accepted I said to the rep that I did and after I excepted the terms a box I believe appear in red writing that said I already excepted it This has been going on for going on three weeks. On Monday March 9th I spoke yet again to the at&t associate I explain to her every thing that has occur these past weeks. She in turn said to me that I didn't have to wait for the online order that continue to say pending I could go into the at&t store and get the phone after I cancel the online order. I took her suggestion and receive the phone
The at&t associate never told me that by going into the store that the price would change While in the store I called online with the help of at&t associate I cancel the order The rep also spoke to the online associate and ask for him to do something I forget what so that she can place the order . what ever it was needed to be done before she could continue with my order. I was charge an activation fee being that I didn't do the transaction on line I was also told by a associated that I could try to call and speak to the supervisor at the location where I brought the phone and ask if she could wave the activation fee I did that spoke to a gentleman who said his name was diamond He was suppose to give the supervisor my number so that she could call me back She was business at the time when I called I can't remember the young ladies name although I have that information on a piece of paper at home. I never received a call .
I called at&t for the last time today March 12, 2015 the associate I spoke said that the order wasn't cancel I paid for the taxes that needed to be paid in order to get the phone, with my credit card and I haven't received my funds as of today 3/12/15 Honesty speaking I should have found another provider after all the negative situations I've had with AT& T thus far. I've done everything I could do to resolve this matter I hope some one from this corporate office will help me resolve this matter and return my money.
MY at&t uverse box shorted my LG TV main board HDMI ports, Will my TV be repaired. The unit in question was replaced.
I bought a Android phone in February 2015 . It is March 2015 . On March 11, 2015 I was making dinner set the phone down on the counter to fix dinner . After dinner I went back and picked it up off the counter and went to use it . All I saw was lines jumping on the screen . I powered it down and brought it back up and it was fine again,. two minutes later the lines were back . I got in my car and drove to the nearest AT&T store for customer service to see what happened . The sales representative told me it looks like I should set it down more secure . He told me to buy a better secure phone . '
He said it might have a glitch in it . Let it set for a couple days to see if it will stop . The lines are jumping worse . It is a TO GO PHONE . I am very upset and not happy how this was handled . The representatives do not pay no attention and give quality service because it is a TO GO PHONE AND NOT A CONTRACT ! I do not understand that , I pay a monthly bill to AT&T just like everyone else does . AT&T are getting money from me just like everybody else is . He thinks it has a glitch in it and if it doesnt go away to buy another phone . Are you kidding me I just bought it a month ago. I can not run back and buy another phone cause it has a glitch in it !
I initially acquired AT&T U-verse 450 back in July of 2011 with the first month and installation paid in advance ($391.66). I dropped the U-verse TV but kept the Internet and Telephone in May of 2013 ($100.63). I returned all of the rented equipment AT&T supplied for the TV service. I received a refund for the portion of the TV's month that I didn't use but not the month in advance that I'd initially paid. I continued to get request from AT&T to restart my TV service with them for $29.00 for 12 months for basic service.
On 09/10/2014 I talked with an AT&T Associate named Elyssa whereby she signed me up to switch back to U-verse TV and said that my U-verse Package of Internet, Telephone and U-verse 450 TV would be $184.00 per month, not including taxes and fees. AT&T Technician "Sharonda" came out to install my TV equipment and was surprised to see that my house was already set up for AT&T and all she had to do was switch out DIRECTV Boxes for AT&T's." Sharonda spent about twenty minutes switching out the boxes and adjusting the sets, two hours talking to my wife and I and then another hour and a half sitting in her truck.
My new bill arrived and I was floored, $608.65. There were one time fees totaling $247.00 plus one month advance fees again! I now have two wireless access points sitting atop my computer desk wired in series. AT&T ripped me off and refuses to consider that I've been defrauded.
They are the biggest manipulators and are able to rip you off like if there's nothing wrong with that. I went into the store and needed and weren't able to give me any information or help me out in any way. They have no idea what they are doing.
I have been experiencing reception difficulties since day one of my contract. After complaining to my local AT&T store the sales rep installed another "chip" which in his words would improve the reception. He also commented that if this "chip" didn't help they (at&t) probably have to do some upgrades to the cell tower. I live north of the reception tower. when i called to again complain about the reception or the lack there of the sales person flipped it back on me. Why have i continued my contract with them for the past 2 years without pursuing the reception issue? So she also told me that reception in my area is a "2". That's what the problem is. If that was a problem from the onset why wasn't i informed of it?
She did offer a fix - a mechanism to enhance the reception quality thru my dsl at a purchase price of $150.00. (there is a $75.00 rebate). So because i have lousy reception and didn't continue to complain the solution is a cost of $75.00 to me because at&t cannot provide the reception i can't get and was not aware of in the beginning. Really? There a 3 places in my house that i can get a signal - the bathroom (on the toilet), my downstairs at my computer desk and my nightstand in the upstairs bedroom. I was so frustrated this morning that i told the sales girl i couldn't talk to her and hung up the phone. Don't treat me like it's my fault. Honesty from the onset would have been nice. How is charging someone extra for services you cannot provide the customers responsibility? Have been with at&t 27 years.
I decided to go with AT&T two months ago. I bought an I phone 6 plus. The store is 1000 S. Dale Mabry Hwy, Tampa Florida, 33629. The person who sold me was Luis Lopez. We both speak English and Spanish, so, believe me no room for mistake. I was sure that I made all the questions and I understood everything, considering that nowadays they charge you for everything.He was very nice, but turned out to be lied right on my face.
1- the phone wouldn't charge, went to store told him about it. Can't do anything! Apple Store would take care of everything, no questions ask, they would give you a new one. NEVER, it took different visits,and they finally got it working for me ( one day old phone and they had nothing to do with it)
2- convince me to take a tablet home, free try for 14 days,no charge except 10 dollars monthly if I keep it. Did not even open it return it on the 10th day. My first bill came, with a charge of 40 dollars for the tablet, NEVER KNEW, there was a 40 dollar fee for the tablet connection in addition to the 10 dollar monthly..worse non- refundable. They saw in the record I returned it on time, but it did not matter. Luis, lied to me. I spent so much time in AT&T phone to get credit for it, they did finally.
3- now I received my 2nd bill and turns out to be Luis lied to me again, I got a plan 5 dollars monthly for International call to Peru and the minute is 1cent. Why not ? said Luis, For 1 cent you call to Peru, it is a great one!!. So I signed for plan. Now that I checked my bill 58 dollars in International calls, they charged me 25 cents per minute instead of 1 cent. I have spent so much of my time in customer service AGAIN. They would not take responsibility, they credit me 25 dollars but not the 58.
I am so done with them! It is so sad that a company like this, cannot be reliable, accountable, honest, trusted. It is deceiving . I want my money back!! You lied to me.
My complaint is that on feb 7th the infinity NASCAR car race was shown on fox sports one but someone at at&t figured we would rather watch people throwing darts rather watching the NASCAR race.which I cannt believe anyone would do. We got this service because it was going to show all the NASCAR races all year. The three top divisions of NASCAR were to be shown on fox one or fox two Along with certain ARCA races. So please explain to me why you did this and dont tell me it wasnt available because it was to the dish networks you people chose to not show it and I am very upset with you..Now is this going to continue? I will not watch darts come on give me a break how much does darts bring to you? I bet the ratings were not very high. So do I have to change to another network for phone internet and TV? I am sure that I am not the only one upset with you.
I been a customer with AT&T for almost 2 years and I do not appreciate and am not satisfied with the phone I purchased back in December 2014. The Samsung Galaxy S3 Mini is not operable at all times and is not functioning and calling when I want it to. This phone is JUNK! I know this phone may have insurance on it but I prefer to get another phone as a credit that I can pay its money worth monthly. I would like to escalate this issue to a supervisor or your corporate because I been having issues with your faulty device that is not worth paying for. I will be in touch with a rep tomorrow and try to get this issue taken care of unless someone can contact me right away. This phone has been giving me a huge headache and problems because this phone will not function. How am I supposed to talk to someone or do something on my phone if it doesn’t work? This phone is accident free its just your performance and quality of the phone that makes it CRAP! I will be waiting for someone to contact me.
First I registered at a $28 rate for U-Verse internet. The very first month I was charged $66.50, to which they absolutely would not return my money but held it as "credit", which could then only be applied after 3 billing cycles(!). For the next 6 months I was charged $56 (DOUBLE) what I should be paying and I had to constantly call the company and request my payment reduction, something that took an hour and a half each time. Finally, when I thought I got the credit applied to my account, the contract was renewed without my authorization for another year. The month after I was charged for the previous bill (which should have been paid for with the credit) and the current month plus penalties. Beautiful.
After another 2 hours on the phone and going through 3 people who simply could not understand the 5th grade math, I finally managed to find someone very useful who fixed up my account. Never again will I do business with ATT.
I called at&t regarding my bill. It seemed a lot higher this month. (approx. 100.00). I paid $200.00 on 3/4 of my bill and called 3/5 @ 12:00 approx. to find out the extra charges. One extra charge I was told was $59.00 for activation fee for tablet. I was never informed of activation fee. I was told my bill would be reviewed and receive a call back in 30 minutes. Never received a call. Text came thru at 5:30pm saying my account would be credited $40.00 (which I do appreciate) but, no explanation what $40.00 was. I called at&t told that activation fee was waived for my tablet $40.00( activation fee $59.00?). I called again and spoke with Cierra Brown going over my bill and talking about prorated fees. Kept asking if I understood or is this too confusing for me. Asked her not to talk to me like I was the dumb one. I have never complained to at&t before. I have always been treated very nice in the past and appreciative of that. I have been a customer for at least 15 to 18 years of more. I did not appreciate the way this was handled or spoken to. Usually receive a text asking to rate my phone calls and how I was treated not this time? (have always in the past gave very good feed back).
3-6-15 I had to make phone to AT&T in FEB, and now in March due to fact that an AT&T agent changed my plan without my authorization. I had called in Feb to inquire about the account charges, she told me it was due to the tax rate. She then questioned me if want a phone, I said no that will increase my bill,then she tried another option, I said that will also increase my bill. I then told here I trying to decrease my bill. She then said she could give me discounted rate on my next two months bills, I said fine. In March I received my bill and my U-verse tv plan from 300 to the 450 plan. I never agreed or was asked to change my plan which increase my bill aroung $50. So, I called Friday 914 am. 3-16-2015 to have it changed back the agent said there were notes, and I told her I dont care what notes were in my file I never authorized the in Feb to make changes to my account. This agent should not be allowed to make changed my account on her behalf. Im pissed off know because I have to pay 131.61 instead the 86.11 I normally pay every month. If anything I should get a discount for paying ontime, yall dont have a discount for that do ya.
I am writing in reference to the ending balance of $277.40. I have called three times, and of course, cannot understand the representatives. During the December call, the representative was to research the account and get back to me…never heard back from her. This week, I was on the phone one hour trying to resolve this issue but unfortunately was not able to. During this call, the first representative did not have a clue about anything and I could not understand her English. After 30 minutes with no resolution, I asked to speak to her supervisor so she transferred me to her supervisor in California. Again, I could not understand the supervisor, and of course, supervisor did not have a clue how to resolve issue at hand.
At 5:58 p.m. when it was time for her shift to end, she transferred me to “payments” without informing the payroll representative or myself that she was transferring my call. So within this one hour phone call, I was transferred three times, explaining the situation three times, and of course, the payroll representative could not assist me because she only takes payments. This is so ridiculous that AT&T has lost its customer service level of integrity. In the past, AT&T always had superb customer service, which has always been the reason I have maintained accounts with AT&T; however, this will no longer be the case. I have been with AT&T for over 10 years.
The above mentioned account was effective April, 2014. I terminated the account on November 26/28, 2014 because I was moving in with a friend who already had service. My final statement reflects 11 months of early termination fees, which is not accurate. All three representatives have agreed I should not be charged with 11 months BUT NONE have the knowledge or the tenacity to investigate and resolve the problem. It is easier to say they will call back, transfer the call, or disconnect our call. I would like some resolution to this situation so I can move on. I would appreciate feedback or a phone call from a representative who can speak English and rectify the problem.
They keep on charging me the wrong amount I would of only have to pay29.99 for this month if adjustment was made to me account somebody isn't doing their job I a very angry customer every month I have to agure with them about my bill they keep charging me more and more each month if you guys can't get my bill right I just going Togo with some body else because into going to keep telling where you are charging way over board
I have two accounts, have had for years. I couldn't understand why the amount was so different for each bill. I question the billing, AT&T was charging $21.00 on one bill for long distance service and 10.69 on the other. When ask why, i was told because we didn't have our services local and log distance tie together. I told them we did and had it for about 3 years. I was told they would start a investigation on it. I receive this bill still being charged the $21.00 for long distance. Also there was no way the math added up for that bill on services. It was explained to me in broken English the fuzzy math. There is no break down on the bill. I feel the numbers are put on the bill hopping you will not look too close. I hate calling AT&T to question any bill. I can't understand the person working there. I think that's what they want , to wear you down so you will just give up. Other than my phone internet service is $39.00 and the other account internet service is $42.37 a difference of $3.37. They should be the same. There again i don't understand why one internet service is different from the other. I think most people don't have two accounts that come to the same place where they can compare. I think AT&T with their fuzzy math is ripping all of us off.
We needed to move our mother to a nursing home and after talking with a man from India for an hour and a half it was all set up. The day before the move, I called and after another hour and a half with another person from India, I was told they would be there before 6 pm. After 5:30 came and still no one. I called and after I got another person from India who after 30 minutes finally contected me to the install dept where I got an AMERICAN who said I was not even on the books. REALLY? Totally angry...
I was going to change my phone and internet service to AT&T when I changed to DirectTV. I was told I would have the same phone number and it was not the same. I immediately cancelled and received an e-mail that it was cancelled. A modem had been sent to me already and I returned it with the form inside cancelled. It was received and verified as so with AT&T. I have called numerous times and they continue to send me bill, collection notices, and more bills. The last AT&T person on February 2nd said this was handled. Now I get another collection notice. I will call ponce more and then send all copies to the FCC, Consumer Relations, and the Attorney General of Texas.
I have been getting a statement for about two years for phone number 260 824 8071 acct 2113697 with a 5 cent credit on it. I have called every phone number on your statement ...everyone the people I talk to gave me. Been transferred only God knows how many times! I have written a letter to your company. I just want you to KEEP the 5 cents!!! I worked in Healthcare for 25 years ....we had a policy ...small balance/small credit balance policy we wrote off balances like this. PLEASE do this to this account. Working in the billing department of a hospital I know how costly statements are and postage....multiply that by (2) two YEARS ....DO YOU GET THE PICTURE? I am tired of these statements. Because of them we cancelled our landline and we have had it forever. Get your act together. I really would like an answer to this email...and by the way I have been told by several of your people they took care of it and we would not get anymore statements.....they were wrong.
For over 3 years and through 3 different accounts I've had nothing but problems with overcharges and phantom items billed to me to the tune of almost $2500 from 23 events. No joke.
It start with my original account which was a landline phone and DSL service. When I moved into a new apartment I hooked up my phone and there was a dial tone. I called ATT to have this turned off and establish new service. Gave them all my info and since it wasn't too far from my last place and only a few days I was able to keep my last phone number. A installation date was set two days later and the line disconnected a few hours later.
When the install technician never showed up I called, from a mobile phone, to find out why and found out that they wouldn't install new service until the outstanding bill, left by the previous occupant by the way, to which they pretty much accused me of trying to defraud them, was paid. After a day of speaking with customer service reps and managers pointing out the difference in account info and that I had service at a different location for all the time this other phone service was on it was finally resolved. In starting this new service I was to get a special promotion price, free install, modem and a $100 pre-paid credit card. The card was to take 6-8 weeks to receive.
My first bill I was charged $100 for installation. Which after few calls was resolved. The second month I was billed $100 for the modem which took a couple of days to get credited for. Now 10 weeks had gone by and I didn't receive my gift card so I called in about it. After alot of run around even though the offer was still running on their website they decided that they would just credit me $100 to my account. Somehow by this it nullified my promotional package and I was moved into a much higher phone plan and doubled internet charges which they tried to blame me for. This took like 3 days and like 10 calls to finally correct. That was just the start of my nightmare with ATT. Over the 1 1/2 year I had DSL service I was constantly bombarded with overcharges like being double billed for my internet service every 2-3 months or back billed for a higher rate having my service interrupted sometimes.
The last time I called in to work out still yet another overcharge I was sold into getting Uverse promising that it would consolidate alot of things and end these problems. It didn't. For another 2 years I've been charged for equipment I've never received. Installations and repairs that never happened or was needed or even asked for. Charged for equipment that was supposed to be free with promotions. Spontaneous changes to my bundle pricing with no apparent reason. Which have caused suspensions in my service around 12 times or so for days sometimes. All which is due to no fault on my part but which I've had to pay for. They don't pro-rate when they suspend service. You continue to pay until re-establish or discontinue. When I asked a billing rep to be reimbursed for all this accumulated time I was told there was nothing they could do that just being credited back the overcharges should be enough.
I plan to log a complaint with the Public Utilities Commission now. This is utter BS to me.
I set payment agreement to be drafted out my account .I call and talk to customers service to stop the drafted because the money would not be in the account.but I told customer service I would go into a the AT&T store and pay the money .I pay the money at the store I call customer service and said I pay the 565.29 that I agree to don't draft my account the is not there customers sad ok miss. Cunningham thank you for being the best of. AT&T.a day later I checked my account I had return check for 565.29 From AT&T l call customers again to stop the draft he say ok miss Cunningham. Today later 565.29 had been. Drafted from my account.l call back to say. I need my back customer service.the first time at&t denied me my money back.i call again and after waiting 20 minutes i got a manager name Abby i had to cry just so she could. Agree to refund my money back. But i had. To go the bank and get statement and fax.it's a week and i have not gotten my money back.i have to overdraft fee. I am very disappointed in at&t i have. Been. Customer for. 10 year and i have internet with them.please help.miss Cunningham.
My neighbor locked the SIM card on her phone and they would not unlock it. They wanted to send verification to her email account. The lady doesn't even own a computer. Had to take her to the at&t store but they would not except her ID card. After trying to put me on the account so that I could unlock it some 45 minutes later, it wad finally fixed. Do they not understand that seniors don't understand computers?
On 1/2/2015 my wireless was terminated with at&t. As of 2/14/2015 at&t is still auto debiting my account. The last amount was to be between $7 to $8 in a bill sent to me per two of there customer service representive. The auto debit of $31.05 on 1/14 was ok. HOWEVER the $73.38 was taken 2/14 out of my account and has not been refunded. My contract expired 4+ years ago. so there was no penalty. Services was for 12/27/2014 to 1/2/2015. the bill says used 34min INTERNATIONAL in the US and 4 texts INTERNATIONAL in the US. I have never called outside the US. The texts were not pictures so why the $73.38???? I have spoken to about six customer service reps. Two of them has transfer me to consumer cellular my new carrier. I have become so annoyed until it hurt to think about. I am tired and don't to want to think of it. I have permitted at&t to take minute and money before.
Consistently use bait and switch tactics with promotions! Very poor customer service! Rude customer service reps! TV service is the worse I've ever experienced! I have wasted countless hours on the phone resolving issues with AT&T. My advice is to select a different carrier for your phone, TV, and internet services. Hate this organization! They are a nightmare!
AT&T will get as much money they can get when you cancel your account with them. they will have all the excuses in the world why they have added $200, $500 from your account. Believe me they are so good that they will not hear your complaint regarding your account. Tried to fight it but just brought aggravation and a headache. It is not win battle from them. A big company is prepared for everything that they make sure they can get as much money from the customers. In addition, their customer service is the worst service. Now I am glad I left AT&T and will tell all my friends and families t get away from that company! Now I am stuck to be paying $581.90. The only thing to resolve the problem is to pay it in full and if not it will be forwarded to collection agency.
Att Sucks (Out Loud). Thanks for robbing me on the long distance charges, since we just came back, Piss on you! I am disabled, No income,except my wifes. Just had shoulder replaced, I hope you BURN!
I moved from Canton Ohio to Mt Pleasant S.C. I had wireless internet and phone I this wanted what I have in Canton,Ohio. I did not ask for a new equipment. I should not need to pay will $199.99.
They told me then you this move your service there will not be a charge.
They lie to me!!!!! ,
Janie Marcelli
I have uverse put in for all services on 08/03/2012 during the first month my services would go off for periods of time when it rained or got cloudy on Sept 042012 I called as the service in my kitchen tv thats houses one of the wireless receivers did not work After time on the phone to see if we could get it fixed it could not be fixed and they had to send a tech out on 09/04/12 when he came we were told that we had the wrong modem and we were loosing signal He replaced the modem and then went into our downstairs family room and pulled on the wires that were placed for a box on initial installation he then could not get the TV to go on and finally gave up and gave us a wireless receiver. Know I am getting charged for the repair and a $110.00 charge for a computer outlet that was there on installation and a 99.00 repair I should not have to pay for these acct chages as apparently the u verse was not set up right on installation I want these charges removed phone number 773-774-6752 I spoke to a supervior and then a manager who told me the repair charge can be removed but the outler charge has to remain . Waht kind of business is this I am wondering if I should have stayed with comcast I do not see a new outlet by my computer that was put in
Whoever does your commercials is horrible at their job. Where did you get all the ugly kids? I work at a bar and my customers ask me to change the channel or mute when your commercials come on. Thats pretty sad. Make some better commercials the kids are very annoying and not even cute!!!!
I ordered it online and they never check with me the shipping addrres so they send the phone to wrong addrrs wich i dont even kno how they got the addrrs, so i waited pr 3 weeks and cAlled them and found out abt it
So they said we will open a investigation case and we are ordering new phone now wich u will receiece in 10 days
After 10 days i called them and they didnt send the phone cuz they need to find the first one that they sent to wrong addrs etc and they said they cant do nothing for me until they find the phone untill tjey locate the fkg phone
I have bussinnes acount and my phone isnt work it has pass 1 month and no phone
Im with att for 3 years and when i need them they say
Sorry nothing we cant do and i paid for the phone allready anf they cant credit it back
They made mistake now im paying for
They said : you can buy new phone for the hole price woch is 700 but i allready paid for one phone etc
So now im here with phone that doesnt work
I hate att
Paulo
Millena inc
phone broke..called 611 for time eligable for upgrade. They were very understanding and said I could take it in to a local AT&T store and she (missy) would send a note to the affect that we were ok to upgrade early When we arrived at teh EPPs Bridge , Athens, GA AT&T the manager (Amy) said we could not upgrade because we had already upgraded 2 lines in May (not true) My daughter had upgraded her phone with my upgrade 2 years age and when she went back they used my number again (by mistake) then went in to change it (we have the paperwork) Amy said they had a signed contract with 2 lines...Not true! Amy rolled her eyes at me and said well, maybe if you had 5 or 6 lines with AT&T, they might consider it along with other factors but they cant now so after being treated terrible by Amy, we went to the AT&T store where my daughter actually upgraded her phone and they said that it was their fault They called customer service and after 1 hour and 10 minutes they told her...sorry, they could not upgrade my contradct until December 2013. This will be 3 years since my last upgrade. Even thought it was "their" fault and they assumed responsibility..customer service said no. I don't understand... I have been a customer with AT&T for over 12 years and am very dissapointed!
On 11/13/2012 I needed services to swoop phones because of shattered glass at location, AT&T 3329 Oak Lawn Ave., Dallas,TX. I was unable to get the proper assistance and was told to take the phone to an Apple Store. After arriving at the Apple Store I mentioned I had phone insurance from AT&T. I was directed to the 2nd AT&T Store at 1030 North Park Center, Dallas, T 75225. I was given a card to contact AT&T support to issue me a new phone.
On 11/14/2012, I received the 4G phone, however had problems making connections. On 11/15/2012, I returned to the Oak Lawn store to get the 4G phone set-up. I was told I had an hour wait and the store representative (Jeff) made contact from the store phone to the call center to assist me. The person from the call center stated I needed assistance from someone else because it would take longer to get me set-up on my cell after communicating for at least 15 minutes or longer.
I was switched to another gentlemen that was surprised how I was treated in the store, and on the store phone. We were on the phone for at least 45 minutes and I was passed to an Apple advisor by the name of Jerry Pensleywho took my email address and mentioned to contact him when I got home. In the meanwhile, I had requested for a store manager three (3) times and was never assisted. The associate Jeff who made little contact and assistance was extremely rude and kurt. Jeff mentioned if a representative could not help then a manager would intervene. Jeff was the representative and his assistance was extremely poor and a manger was never called. I was on the AT&T store phone for at least an hour while other calls were coming in on AT&T phone service trying to get my phone activated. As I left the store Jeff mentioned did I need any assistance, and was I taken care of.
My answer was "No". Jeff, personality was very nasty and anyone who cannot conduct themselve in an orderly fashion dealing with the public give the establishment AT&T an unreliable name. I have never experienced a problem with AT&T from the many years I have had service. I will not recommend AT&T to anyone and may consider changing services.
Look to hear from you soon.
Hi,
I bought a iPhone off the net 2 years ago and recently went and swapped it for another iPhone, I changed my sim card in the phone to find that my phone had been jail broken, it has reset itself to your network, I searched the Internet to find how to unlock and came across this website www.attiphoneunlocking.com, I done everything the website said to do, I purchased the package I needed to unlock my phone and waited the required amount of time for the email to say it was unlocked, I did not recieve the email, I then contacted the support network from that website to inform them that I had not received the email and why is it taking so long, they replied asking for my order number, I informed them I didn't recieve a order number, they said they can't find the product to unlock without the order number, I then rang up my credit card company to recieve a statement of transactions, on the statement it shows that AT&T has charged the purchase to my credit card, I informed them of this and then asked for a refund, I was then informed that my transaction was denied and if I want my phone unlocked I have to order again, something is not right cause if my transaction was denied then it would not have been charged to my credit card, it has been approved and my phone hasn't been unlocked, I want my phone unlocked as this is my only phone I use for work and it has affected my work life a fair bit, it seems AT&T has robbed me of my purchase, they are rude and not helpful, I would like a full refund of my purchase and my phone unlocked.
Thankyou
I would call and talk to AT&T about this but I was but on hold forever and could never get through. Two weeks ago I had U-Verse internet and cable installed in my apartment. The man who installed the equipment was friendly and very helpful but the way the he set everything up was a disaster. The wires were all tangled together. Every time I try and disconnect a wire everything falls off the shelf because he just left everything in tangles and in a cluster. I would expect him to fully do his job and leave the place looking better than he found it because I had the wires before neat and clean. But what really angered me was the fact that he set all the equipment on TOP of my new BLU-RAY player. And for some reason it is not working. I would think someone who works with electronics would know better than to put that much weight on top of the Blu-Ray player. I am not the person to complain but I am very irritated with such poor judgment he displaced.
Two weeks ago I'm walking down 6th St. when I'm approached by a stranger who asked me if I would like to make $100 real easy. All I had to do was go to the Apple store with him and use my info to help him purchase 5 iPhones. I got in the car with another fellow and he drove to Stonestown Apple Store where I gave my ID and SSN and they purchased the phones.
Then he gave me $100 and drove off. Yesterday I got a bill in the mail for $450 from AT&T. I thought I was just helping them to purchase the phones, in fact it was a fraudulent wireless phone cancellation.
I mistakenly assumed that they would be billed for the service. I called AT&T and immediately cancelled the service and explained to them what happened. Today I'm in the Stockton Apple Store and someone approached me with the same offer.
I saw that he was with a friend of mine who was considering taking him up on the offer. I told him that he would be getting a bill in the mail. So he declined the offer. The conman got irate and started threatening me.
I talked to the store manager and told them what was happening. They said it is legal because the person is willingly giving their info to AT&T. I told him that anyone who comes in trying purchase 5 phones using someone else's ID should immediately be setting off red lights. The person giving the ID should be told that they will be getting a bill in the mail.
Otherwise this is a scam and Apple is in on it, in other words a fraudulent wireless phone cancellation designed to take my money. The ones getting screwed are AT&T, Verizon and the person providing their ID will get a ding on their credit report especially if they don't cancel the service right away.
I want to the at&t store cause i just get a new HTC phone and my phone felt in the water under 10 days this lady name Olivia, Olivier told me that she can give me a new phone this phone cost about $600 but if I give her 300 she will give me a new phone she did the process gave me a new phone i give her 300 I see that she put the money in her bag and give me a receipt that said 0 dollar 3 days later i went back to the store wanted to exchange my phone for a new one cause i was still under the 15 days.
I told the guys that was helping me i just paid 300 for the for 3 days ago he told me i was lying that the phone was replace for free so i would like to know where my 300 goes and why is Mrs. Olivia, Olivier doing fraud on people account to put money on her pocket.
Hello My name is Randy Gray Accounts # 504 393-0832 475 and 504 361-4601 476 My complaint is about a few things. I have been with AT&T for over 15 years. My business was @ 1801 Hancock street Gretna Louisiana 70053 . Well after I been there over5 years, I had to move to 2431 Hudson place NO 70131. I ask back then that can I have the same number 504 361-4601 moved to that location due to advertisement and everything I built around that number. AT&T replied there is no way . you have to have the number 393-0832 . They also offered me that on getting that line they can forward the 361-4601 at no extra cost as log as I stay with AT&T. Well that has been fine since last year when yawl have been making all kinds of changes.
Change 1) Yawl turned that forward line with out my knowing into a contract that will cost me 60.00 per month more . I didn't ask for it nor did I was offered a lower price when they made the changes nor did I know I was accumulating a bill 466.88. to get disconnected.But The answering guy said that I haven't paid since the month of March.
Change 2) If my phone gets disconnected due to payment . Not only you disconnect ,Your advertisement turns my business Number to other business in the area, as a recording. That is Not right I lost a lot of business over that, on the 504 361-4601 as we speak, while I disputing the charges. ( Please call and here what am talking about)
Change 3) the internet service has change also where that is coming from another company out of AT&T called Uverse . That is so crazy. When you call to speak with a manager they never get on the phone . My main concern is please get my old business number 504 361-4601 to tie back into the 393-0832 and if not please stop referring my business number to other business. I beg you please stop. I'm a small company and I will be force to get a lawyer if it hurts me more than what its doing. Please contact me back your feedback, of what can you do for me to keep me moving forward . First thing Waive that 466.86 and combine both of them numbers to 393-0832 please work with me here. I Never seen AT&T go this for to the left before. Thanks for your time .
Sincerely
Randy Gray
wow, the day that commisions were to be reported for sales in January 2013 for the 3rd year in a row they have not decided which comp plan they are to use in order to pay our commisions. They are withholding 80% of the commissions since they have not sinched down the true commission plan.
They really are not concerned with the customer facing teams the work hard to hit their extravagant goals. thier plan increase about 200% across the board.
there should be a law to protect the employee's, Maybe the SEC should check AT&T out for inflating their earnings and cash reserves based on the withholding of our commissions....
Oh Well, maybe next year they will get it right.....wait we have said that for 3 years....
I haven't had service with AT&T since 2010 yet today I received a bill from them. I spoke to six different people and finally hung up after being put on hold again. I have enough bills without getting one from a company that I no longer do business with. Unreal !
I recently called the customer support center . The purpose of the call was to have my existing land line phone service and internet service monthly bills combined into one. What I thought would be a simple paperwork transaction. Resulted in my entire account being changed into U-verse service which I never asked for , don't want and cannot afford.
This change in service was not explained to me and I did not authorize. While I do feel that your customer representatives are guilty of deceptive practices. I feel far to many of them are not familiar with the services and current technology. And they simply do a very poor job at explaining this information. And an even worst job at listening.
I realize that I may be locked into some type of obligation as a result of this. However as soon as it is met. I will be choosing another service provider rather than file more complaints about AT&T online.
Hello,
I get over charged on my cell phone bill since I signed contract with att for my wireless phones. Im not going over the limit on my plan but I get over charges for $50 more on my bills. I have contact them every time i get my bill so they can adjusted the correct amount. I'm frustrated with their service specially with their hold time it is insane you wait 30 minutes on the line and someone answers the phone and transfers you to a different person and it continues until it is like an hour or so being on the line. finally you get to the right person and he or she says that the bill amount is correct and then I tell them it is not and they find it that it is actually incorrect and they apologize every time. I never seen a serve like this before. I would be glad to cancel my services when my contract is over. with att.
i live in washington state by omak washington we have had no cellphone and or speratic cellphone service for going on week two now. all of the at&t reps and stores always say its your phone there are hundreds of customers in this area with this service problem and they ignore paying customers issues. they always have one excuse or another but no solution .as a irritated customer i am thinking of dumping at&T and switching phone carries. the headache with the service aint worth it anymore this is going on now and who knows when it will be resolved
It's a shame i have been a loyal customer with AT&T for 4 years last year i found myself on disability as of 11/12/12 it is now 1/5/13 and i still have not received any money from disability i haven't been able to pay my rent or my Car note yet i get more courtesy from my land lord and an auto loan company than i do from AT&T i am currently one month behind on my cell phone bill and my service has been suspended i explained to the billing department that i will be able to pay my bill next week because i go back to work tomorrow but they say there is nothing they can do for me i have a lot of catching up to do on my bills if my phone is off for a week i will not pay for it that's something i can not afford right now i would be a shame for AT&T to lose a customer for 80 dollars! What kind of business does that?
I am in Rockland Maine for the summer. Our contract with AT&T originated in North Carolina where we live in the winter. I have little complaint about the service in North Carolina but the Rockland area is a totally different story.
I understand that AT&T only has a couple towers in the area, both of which are a fair distance away. However, there are many other towers owned by others in the area. I almost alway have sufficiant signal to make or receive calls. My assumption is that I am picking up a signal from a nearby tower owed by another carrier because my wife was asked last year to eliminate several apps the usage of which through other carriers were being billed to AT&T. Until that time we both had reliable service in the area. That was the beginning of a long series of problems. I now own an I phone 4s and have minimal problems outside the Rockland area, but in or near Rockland I am getting bumped off calls, often unable to be heard when making or receiving calls, and unable to leave a message on phones in the area using the AT&T network.
The long and short of it is my signal strength is nearly always sufficient to not experience these problems which tells me that AT&T is on the cheap and not utilizing the towers of others in the area as they did last year. I resent any company that represents one thing but delivers another and AT&T is definetly guilty of that in delivering less service this year over last.
Feb 2012 I placed an order for dsl and for home phone service. I had told them when i placed order for dsl that I had no phone line and no jacks in my home. They assured me that all i had to do is plug into wall, I thought hey new things ok, yet had no internet service, I put in trouble ticket someone was here next day to connect phone line outside to box. They never buried line, said oops would come here mark it out and they would return to bury line. Internet was up the night the tech came out.
However My phone service isnt. Even after deposit of 100 has cleared. I called customer service, put trouble ticket in,said they gave me said they would sent someone out, it should have been on on the 7th of March.Yet they couldnt get nobody for another until 13th someone was to come out and fix the issue so I have service. Meanwhile called a few times just so they can "test line". I tried the number they gave me and someone answered, so i called At&t to confirm that that was my number on March 11th gave them my social my passcode, confirmed my address. they tried to call number, said when tech came out they would make sure nobody swiped line from my yard since it is still laying there 3 weeks later. Talked to customer service 10 times.
Yesterday on the 13th At&T repair guy called me said he was at my house, ha they gave him some 192 red bud pass or some address not mine mine is 8650 forsythia ln orient ohio. He did show up after gave him correct address, yet order was obviously so jacked in the system that he said I would have to sort it out with at&t, so after dealing with automated service which is bs in itself its a phone company there should be enough lines to speak to someone directly. And who speaks good clean english, it is the USA and being transferred to so many people who claim to be supervisors, and then some guy told me I had no order for service! I am really pissed off, over 2 weeks Ive been waiting for phone service I was told by the 11th person today on 3-14 by a customer advocate she was only told I wanted a premier package what? and she said my number was BS.
This should be simple I have dsl, they ran my jack, they ran line all youd think theyd have to do is send signal and turn on the damn phone. And get my name and address right. OH and come back and bury the phone line so its not out in the yard waiting for some kid to try and shock themself or something. My God I have litterally spoken to and dealt with at least 11 different people, yet nobody is helping and are not understanding, the whole picture I have to explain everytime. Give me a number that is mine associated with my name and address. You ran my credit for it and ran my deposit that cleared. Which I better get back, for all the hassles with morons I have dealt with. Ill tell ya, Customer servie goal is to do things right for 1st time this should never had happened. I would love to resolve this because I need phone service
Approximate 1045am me and my girl friend was moving into 2401 s gessner unit D Houston Texas. AT&T Internet and telephone guy name Mr.rolland was watching us fill out paper work for our apartment. As we got done we had the movers to move our equipment in mean while I was out side watching the movers to make sure that they unload equipment safely. AT&T mr. Rolland was supposed to be doing his job instead he told my girl friend that he can tell that she was unhappy and that he watched us filling out paper work and that she don't need to be wit me . He replied that he was going to school for couples therapy,and that he thank she looks cute and fine! And he would like to get to know her better and take her out for wine. After he got done she was terrified! And afraid . I called AT&T and complained but they acted like they dint care. This is the type of treatment that our girlfriends n wives have to experience from AT&T support team in Houston Texas .my email address Derekd.henderson@yahoo.com
Disclaimer: This complaint was submitted by Derek Henderson on 09/07/2013 at IP address 70.138.165.39 using our AT&T complaint form. This opinions contained in this AT&T customer review titled, "Sexual harassment" do not reflect the opinions of this website.
AT&T is putting in cable lines on the highway easement and on my property. Property address: 3070 State Route, Hwy 121 North, Murray, Ky 42071. I was told last week by ATT Engineer, Shelby Allen, that the project in my front yard was complete and that this week they would be back out to seed and straw the open ground in my front yard. The workers did return this week, but not to seed and straw, but to make larger opening on the property - thus the yard looks much worse - not improved.
I began discussion with ATT Engineer, Neil Lindsey - then he went on vacation, then I talked with Shelby Allen, Engineer - now he is on vacation. I have left about 3 messages for Mr. Lindsey to return a call. He will not answer his phone and will not return messages left requesting a returned call.
Last Saturday, I drove Hwy. 121 N. from Murray to Mayfield. The damage to my property is far worse than any other property, with the exception of one Church Cemetery. Please send me the name and contact information of the person I can talk or email. My cell: 901-826-4971. Kathleen Fisher
Want to cancel Connectech I am a 73 year old senior citizen living on social security cannot afford it but foolishly signed up for it thinking it was a plan to service my computer and was desperate at the time thinking it was a connection problem. Signed up with service rep, talked to computer tech, realized the error of this plan with the computer tech, transferred back to service rep, told her I wanted to cancel and was told it would cost me $110.00 to do so. I will have to pay $15.00 each month for 12 months a total of $180.00. I do not want and cannot afford it.
On September 14, 2012, I applied online for ATT wireless and paid for 2 iphone 4s. The original package was lost by the Coppell, Texas post office, which I in turn filed a complaint with the Post Office General (and I have a copy). I then called ATT and they sent out replacement phones, but forgot my trailor number, #90, which I have said in every single conversation with them when verifying my address, and since they didnt have my accurate address, fed ex could not deliver it and I had to have it shipped back to att. I called again today (10/05/12) and got the run around for the most part, but instead of adding the #90 to my account and re shipping my phones, which service has started on already, they send me to another place which has to call me back in 24 to 48 hours. All I want is my phones! I do not wish to change my address, only for them to put my trailor number on it and reship them! I did not appreciate getting sent from department to department. No one wanted to help me get this settled, they keep passing the buck. And why schedule call backs if they are not going to do it? NOT HAPPY WITH ATT RIGHT NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I signed a two year contract with Att I believe in Sept. 2012. Every month I have had to call them because they over charge me. My first bill was a hundred plus dollars more than it was suppose to be. In Dec. I was overcharged . I called customer service and was told from that month on my bill would be 130.00 a month. This was a recorded conversation. I knew it didn't sound right because I have two smart phones and a basic simple flip phone. The rep said she wanted me to be happy and that she was fixing my bill to reflect this amount because of all the trouble in the prior months I had been thru.
I made her repeat the price more than once and ask her " is my bill going to be 130.00 per month every month now?" She stated it was and said she was changing my data plan to a better plan and all that. I was happy with this. I get my Jan. bill and it was 230. + dollars! I call att. The rep I spoke with said he was sorry the rep on Dec. had quoted me that price but they were not able to honor what she had told me my bill would be because I had two smart phones and a 10 gb plan. I ask them if they had record that their rep. Told me after lengthy conversation that this price was being offered to me because of the problems I have had to go thru.
After a very long period of absolute dissatisfact with AT&T, I decided to drop the wireless service. This was back on Sept. 17. I received an incredible bill of 243.70. So I called and was told this was because of my early termination. My phone service was upgraded because I had to get new phones because the store here could not, nor did they try, to fix them. I thought that my contract on both phones had expired. I did not realize, nor was I told, that by getting the new phones I had authmatically upgtraded. I am so furious with AT&T. They will very soon lose my U verse business. The last few times I visited the store, I was treated rudely for the most part and with total indifference. My feeling was they felt that being a big business like AT&T they can do without my business. I switches services and paid what I thought was my last bill. They I get this. I know no one with ATT give a crap about what I feel or how badly I have been treated. I will spend the rest of my days on earth trying to convince everyone I know not to do business with ATT. I'm not just an old man I am a very angry one.
U-verse equipment was to be delivered on 2/15/12 to replace my DSL AT&T left me a message saying the equipment was on back order and wouldn't deliver it till next week. The morning of 2/15/12 I couldn't connect via DSL. For 2 days I spoke with 4 second level support people (among other people) , 2 of which said DSL had been disconnected, but couldn't reconnect as they would have to place an order and it would take 2 to 5 day to have is reconnected. They said that wasn't an option and to wait for u-verse. They didn't offer to put an order in. I got transferred.
The other 2 second level support people said my modem was defected and I had to buy another modem. I finally got to Retention and they ordered a modem for me but would take 2 day for delivery, it would be here on Sat. the 18th I can return it and get my money back. It was ordered. After hanging up I decided to buy my own modem to see what happens. I bought an AT&T Motorola DSL modem. When I installed it on the afternoon of the 16th, I got the exact same results as my old modem was giving me; there was no connection and the green lights were on with DSL flashing green.
So I'm back on the phone, I finally am transferred to a 3rd level support or 'corporate' something, the department that can reconnect DSL. Jerry did so but wouldn't tell me it was reconnected, he just said he ran tests. I still didn't have DSL connected. I asked if would be worth putting my old modem back and he said probably not. He ordered a technician to come to my place the next morning. We hung up.
Then I decided to reconnect my old modem and it worked. A very frustrating time. The customer service, the support team all badly need training. They are best at being kind and saying 'I'm sorry and will get this resolved today' which they didn't. They were wrong about my old modem going bad. They were wrong about not being able to get DSL reconnected. THEY WERE AWFUL OR HAVE NO TRAINING - SOMETHING IS WRONG. (Or are they to get the customer off the phone quickly?
Are they graded on how many phone calls they take in a day? If so, it makes for a horrible company) It took 2 full days to get this fixed and over 7 hours on the phone. REALLY POOR SERVICE. It could have been fixed immediately. The technician called the next morning before coming to my place and he said that this happens all the time. Also, the next morning I got a phone for feedback, I was not at home. I called back the next afternoon to give feedback and they would not take it. I got a recording say I had a limited time to give feedback. VERY POOR. I've left out some of the happening but hopefully you understand the poor poor service.
When I told AT&T/support what had happened on my first call on the morning of 2/15/12, why wasn't I transferred to the department that reconnects DSL . It would have been immediately fixed. Very poor service. Pat in Chicago
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