Apple iMac Customer Service
Rated 2 of 5 Stars
Based on 15 Complaints

Contact Apple iMac Corporate

Toll free phone number: 1-800-692-7753

Apple iMac is a worldwide hardware and software manufacturing corporation operating over 478 Apple iMac stores in 17 countries. It is publicly traded on NASDAQ:AAPL. In 2015 revenues were reported as US 233 billion with over 115,000 employees worldwide.

Support for Apple and iMac products may be found at local Apple stores by calling 1-800-MY-APPLE. You may also find support here. If you are needing repair, find help here. Many helpful contact numbers are found here as well as FAQ. To send a letter to CEO, Tim Cook, address your letter to Apple Campus, 1 Infinite Loop, Cupertino, CA 95014. Apple corporate office phone number is 408-996-1010.

Current successful Apple iMac product line includes: Mac Book, iPhone, iPad, Apple Watch, Apple TV, iTunes, iCloud and MacOS. The future includes electronic vehicles and solar/methane Apple Energy. You may also obtain support from Twitter and Facebook.


Experienced poor service? File a complaint here!

Apple iMac Contact Information

Report complaints to corporate and get satisfaction

  • Apple iMac headquarters address

    • 1 Infinite Loop
    • Cupertino
    • CA 95014
  • Company website

  • 1-800 phone number

    1-800-692-7753
  • Better Business Bureau rating

    A+
  • Customer service hours

    24 hours a day

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Top Apple iMac Complaints

Browse more than 15 reviews submitted so far

40

For years, my friends have been pushing me to move away from PCs and Androids, and instead start purchasing MAC computers and Apple i-phones. I was reluctant to make that switch, simply because I am so familiar with using non-Apple products and software. However, on September 28, when at Best Buy looking at laptops, I decided to take the plunge and purchase a Mac Book Pro. It was more expensive than I had planned on, but I had heard such good things about the quality of Apple products that I figured it was worth the $1400 investment.

Two nights ago, I was watching a movie in bed with my laptop. I got tired, closed the screen, and went to sleep. When I opened my laptop up the next day, I saw that the screen was no longer working properly. There were vertical lines all along the left side, and there was a tiny chip at the bottom left-hand corner of the screen. I had no idea what caused the crack, but I wasn’t worried because I had purchased a $250 warranty on the computer. I took it to Best Buy to be repaired.

Best Buy’s Geek Squad staff informed me that my $250 warranty did not cover accidental damage – a loophole conveniently NOT mentioned to me when I initially purchased the laptop. That staff told me that I needed to take the laptop to an Apple store to be repaired. I drove 13 miles to the closest Apple store, waited an hour and forty-five minutes to be seen, and listened with incredulity as the Apple employee told me that the repair would cost $360 +tax. $400 to repair a 2-month-old laptop that got broken while sitting next to me on my bed?

The employee told me that there was likely some small object – a food crumb or a pebble, perhaps? – that was sitting on the keyboard when I closed the laptop, and that’s what caused the crack. This makes me question whether I should ever purchase an Apple product again. Clearly, if a screen is not durable enough to withstand a crumb closing on it, it’s not a product that’s going to work for me.

I’m very upset about this whole process. (1) I paid over $1,000 for a quality laptop that broke in less than three months. (2) I paid an extra $250 for a warranty that is essentially useless. (3) I was charged an exorbitant price to have the laptop repaired. I am not a wealthy person. I work as a high school teacher at a juvenile corrections facility in Arizona. The next time someone brings up the question of whether to purchase Apple products, I am definitely going to share the experience I had with this company.

40

Problem- I was locked out of my Apple Mac Book Pro laptop by Fire Vault. I logged into the computer Ok but couldn't get by the Fire Vault log in. It locked up. My computer had been hacked but that was repaired by another computer group. I didn't want to go back to them since they were online. It was repaired as far as I could tell with my e-mails were working OK prior to lockout. They did not wipe out my information or data for the repair to the e-mail.

The internet had a process to reset the password, etc. on Fire Vault but I a 76 year old not computer savvy decided to allow a professional to do it for me since I had so much information on my computer. The person writing down my problem asked if they could clear the computer. I said OK but I wanted assurance that my information and files would not be lost. I had a back up hard disc but was not sure it was done right. He said not to worry they would take care of it. Back it up and reload it all for the money I paid up front of $150. I agreed.

When I got my computer back all new software was loaded and the computer was empty except for my e-mails. My photos, desktop with folders, etc. were all gone. Years of documents, finances and photos, etc. just gone. The supervisor, a young woman with long brown hair and glasses said I agreed to it. I asked how she would think that was acceptable to just wipe out everything? Who would want that? She claimed it would be extra money to do that. At least $80-$100. I was not told that. I certainly would agree to pay that sum since saving my information was important to me. They tried to contact me and I did get back the next day. I agreed to come back in to do the passwords, etc.never dreaming the whole data base had already been removed.

Once again they said the back up on my hard drive was missing. I told them I was not sure it was done right and was concerned about losing the data, etc. when they worked on it in the first place. For good service the computer should have been backed up on another device just to make sure the customers backup hard disc was functioning.

The computer should not have been cleared period just to access it via the Fire Vault since they are ways on the Internet to get around that problem. I told them that. Seems to me that the technician who worked on my computer just did the cheapest and easiest way to get the job done. Just wipe it all out and reload new Apple software programs. I'm not even sure the new software is good for my 2009 Apple computer.

What can be done to get my data and information...photos back? I felt cheated and abused. This loss will be many months (if at all since family photos were on there) of replacing those files. Many addresses, codes, etc. to be redone. I am very angry and upset at the manager and your miscommunication problem. The manager was very nasty and did not understand my frustration and anger over my loss. I signed for it she said. Who in their right mind would do that to any customer I asked?

40

Never buying an apple product again. Americans are killed in terrorist attack and I see CEO from apple smiling, like its a joke about a request for assistance.

40

Called last night on the 5th of February about damaging my iPad Mini. I was told I did not need an appointment and to just walk in no problem. Now I am at the apple store with an hour and a half wait for a walk in appointment. What ignorant crap is that?

40

A couple of months ago i sent by mail the following letter to the head office of Apple in Toronto and i have not received a single response! I am very seriously angry and not impressed at all! I am writing this letter today to voice my huge disappointment in your company and the quality of your products and service.

In the spring of 2013 i was in need of a new computer. Being fed up of the typical pc/laptop made by other brand name companies that last only four years;Having been told by so many individuals how amazing your products are and the quality of them, I chose to make an investment that i honestly couldn't afford by purchasing an Apple Mac Book Pro and expecting this computer to last significanly longer then four years. It turns out this is not the case!

Spending approximately $2,000.00 on my iMac and Mac Book Pro, i expected this lap top to last significantly longer then four years and still running in almost the same perfect condition. However, this is not the case. Here i am less then 3 years later and this Mac Book Pro does not perform as i expected it to. Considering the amount of money i paid for this lap top and fact that I have maintained it in excellent physical condition i expected much higher performance out of it.

I have contacted Apple Care many time in this past year and have brought the computer in to the Apple Store to have it inspected. Each and every time i have done so, your so called “Genius's” have told me there is nothing wrong with it. At the end of each day i put down the lid of the lap top and plug it in for over night charging without shutting it down. In the morning when i open the lid it starts performing as if it's booting up (and there is a delay, something that never happened when i first bought it) It requires me to log in two times.

I put the password in the first time and then it starts to boot up(even though it was NEVER shut down) but then it asks me for my password again. The second time it asks me for my password, before being able to enter it, the computer freezes on me for several minutes before allowing me to put in my pass word the second time. This is ridiculous! (This is what i paid $2,000.00 for? Even so, your technicians still tell me nothings wrong with it.

This is incompetent service! In addition, my computer has an extremely slow performance for the money i spent on this thing after less then three years having it. I do not do any major downloading. My computer is used mainly for my own personal enjoyment. I don't use You Tube or any other program that would slow down my computer so significantly. It's a piece of junk and i am so disappointed with Apple in general!

In addition, my computer was in the Apple Store two times just this past summer. Once to have the key board replaced because the original one was not functioning properly. Even though the key board was replaced under warranty, it still does not perform properly. I press on keys every so often and they don't function. It's not a problem i can bring to the Apple Store because it doesn't happen often and if the technicians test it, they'll just tell me there's nothing wrong with it anyway. However, being the owner of this lap top and the only user of it, i know that it's not functioning properly.

In addition, when i brought the lap top to the Apple Store, i also mentioned to them that i am constantly getting a little multi colored beach ball spinning all the time and freezing up my computer. This too was not properly corrected!

The last time i was at the Apple Store with my lap top, approximately a little more then a month ago, again i was told there's nothing wrong with the computer. (Either your technicians are incompetent or the lap top is.) While i was there, I asked the technician to make a guest account for my eldest son to use on rare occasions. Not long after having done this my son decided to rent is own apartment and move out. Since then i went into my system preferences to delete the guest account.

This is approximately two weeks ago. Guess what? The deletion of the account is STILL deleting and in the mean time because of this, i cannot shut down my computer! This is a competent running lap top? I have not contacted Apple Care concerning this matter. I am fed up of constantly calling them and receiving incompetent service! The last time i was at the Apple Store, your geniuses tell me there's nothing wrong with my computer?

I am sending this letter to inform Apple that this lap top will be the very last purchase i will ever make from Apple. I truly don't understand all the hype about your products. As far as i'm concerned, they are incompetent along with your Genius technicians and as far as i'm concerned, Apple stole $2,000.00 from me! I feel as if i literally threw $2,000.00 into the garbage. I am upset beyond words. What's equally bad is not just the fact that here i am with a computer that doesn't function properly but in addition to that problem, my Apple Care expires in July of 2016.

I am so disappointed and disgusted with Apple. I truly feel as if i was very seriously ripped off.

60

I made the most unfortunate decision and bought an apple computer of December 2014 which has not functioned correctly since I bought it. I purchased an Apple mac book pro upgraded it for $500, cost me $1500 and it doesn't work. 1st Apple allowed someone to illegally use my email w/out my permission, Apple was informed in writing not to allow someone else to use my email twice but allowed someone to register their computer with my email address. email addresses are how apple registers its computers. It took 6 weeks to clear up that issue. Then when I was finally able to use the computer I discovered I had a problem. Apple then refused to honor or extend my warranty even though Apple is responsible for the registering my email and the unauthorized use of my email. they stated that the warranty time expired while they were resolving email issue which they created. I was forced to buy a warranty.

The computer doesn't function correctly & I have made over 450 calls. Some of the computer issues are; it freezes, safari both freezes and crashes, my drop box is hyperactive, the online apple customer support system regularly fails, I am locked out of the computer more frequently now using the correct password,so after the computer freezes I cannot log back in, the bouncing icon will stop working, the spell check isn't working properly .The operating system has been reinstalled 3x, and I have done everything requested of me. I was told they would replace the computer while speaking w/ an agent, the call dropped, I recalled her over 8 times w/ no call back. I have been told the computer will be replaced 3x but no one honors this and when you try to get back in touch with them either by phone or email they do not respond.

I have been told by agents that I am not cooperating. It has been 11 months of calling and doing everything they requested. I drove 3x a 700 mile trip to the Apple store a 5 hour round trip, $50 in gas, loss of work income for the day and still have problems. I am then told to again take off work and go to the Apple store. So far these going into the Apple stores have cost me a loss of $1000 in travel expenses and a loss of work. Apple isn't interested in reimbursement.

I found an Apple store in the local university who is willing to assist. Apple refuses to work w/them. I had an agent tell me the computer can't be replaced after I was told it would be replaced by 3 Apple representatives. Antoine one of the agents insisted I had to work with technical department, I requested he transfer me over 18 X to the technical department and he refused to transfer stating "i would not cooperate with them”. He would not stop calling me but refused to help me or transfer me to the very people he demanded I had to work with. I couldn't get rid of him. Apple still refuses to replace it and states it has to go to the engineering department however I am not allowed to speak with the engineering department. Only the tech reps are allowed to speak with the engineering department.On a check by a couple of senior advisors I am told nothing has to date, 11 months later, gone to the engineering department.

I am sent back to technical not to get anywhere. I have spent hundreds of hours attempting to get the brand new $1500 computer bought for my new business to be fixed.Presently the launch of my business now has to be delayed months, & have a devise that does not work. I am again told to take day off work and do the 700 mile drive and spend an entire day doing this. I have called the corporate # and asked for corporate resolutions and the operators just transfer me to the customer service cue, do not allow you to finish a sentence and do what ever they feel like. I have been told I am only allowed to deal with senior advisors anymore.

This means I have to wait an additional 15 minute minimum to be transferred to an senior advisor on top of the time spent waiting just to reach an advisor. One advisor stated he "owned the problem" , he would see to it that the problem was resolved, he did nothing, I was unable to have conversations with him on the phone, he closed the case and did not answer my emails. I went into the Apple stores where they did not record me having gone in there for repairs so now Apple claims I never went to the stores. When I try to get assistance with the stores I am now told I am not allowed to go to the stores for help only corporate can handle my case.

There is no concern to what damage Apple has caused me. I called the main Apple office number, the operators act in a politely abusive manner. They talk in a calm voice and keep transferring me back to the very department where you cannot get a resolution. The amount of time Apple has wasted in not only my time but their own time is unbelievable. Replacing the computer would have been cheaper at this point. I have spent now $1650.00 for a nonfunctioning computer and for the great honor of being thrown into the great circle of mismanagement. another customer service agent offer for me to be put into yet another program which would have cost me more money. Why would anyone do that?

Tonight I requested to have the 3 way call as I once again asked for the computer to be replaced and during the 3 way phone call the customer service person told the tech agent to hang up. This caused me to loose the technical help I was receiving and now once again spend the 1st 20 minutes reexplaining the problem to yet another tech agent. The customer service agent who transferred me told me he was going to advise the technical rep to hang up on me "if I did not co operate." I asked the agents contact information and name and he refused to give me it. I asked why ,he stated,"because I feel like it " then he hung up on me because he claimed I was un co operative. The last customer service agent I spoke with tonight told me information that was in Apples notes which was incorrect, from my touch pad not working, to my never having gone into a store.

When I attempted to speak with her and inquire who she spoke with at the store she refused to answer, and was not concerned in the least that there was misinformation in my file. She stated the misinformation was unimportant. Once again Apple refused to step up to the plate and take responsibility for selling a defective product. Defective products will happen, the issue here is that Apple refuses to take responsibility and believes it should continue to put its customer through this level of abuse. It doesn't care they have produced a defective product and not even care to take it back and see where the problem is!

Apple has no concern for what they put their customers through but continues to play games of denial as a strategy for getting rid of customers after they have taken your money. Apple prides itself in customer service but actually do not care about their customers. I have tried for 11 months with Apple to get a brand new computer to work and the response is always the same,”I have not given them enough opportunity to correct the problem" When I ask how long will it take to go through their "required" processes they state there is no answer to that question. I must co operate with them. After 11 months and a waste of my time and Apple time it is time to take the Rotten Apple back and provide a brand new computer that does work. I did not pay good money for a lemon and do not deserve the awful treatment I have received.

I purchased an Apple mac book pro upgraded it for $500 and it doesn't work. 1st Apple allowed someone to use my email w/out my permission, were informed in writing not to do so. they refused to extend my warranty even though Apple's is responsible for the issue of unauthorized use of email. they stated that the warranty time expired while they were resolving email issue took over a month. I was forced to buy a warranty. The computer doesn't function correctly & I have made over 160 calls. I have reinstalled the operating system, done everything requested of me. I was told they would replace the computer while speaking w/ the agent the call dropped, recalled her over 8 times w/ no call back. I have been told by agents that I am not cooperating.It has been 7 months of calling and doing everything they requested. I drove a 700 mile trip to the Apple store a 5 hour round trip and still have problems. I am told to take off work and go to the Apple store. I found an Apple store in the local university who is willing to assist. Apple refuses to work w/them. I had an agent tell me the computer can't be replaced after I was told it would be replaced. Antoine the agent insisted I had to work with technical department, I requested he transfer me over 18 X and he refused stating "i would not cooperate with them". Was told by another senior advisor that I had to deal with engineering department but that I would not be allowed to speak with them and was sent back to technical not to get anywhere. I have spent hundreds of hours attempting to get the brand new $1500 computer bought for my new business to be fixed.Presently the launch of my business now has to be delayed months, & have a devise that does not work. I am told to take day off work and do the 700 mile drive and spend an entire day doing this. I have called the corporate # and asked for corporate resolutions and they just transfer you to the customer service cue, do not allow you to finish a sentence and do what ever they feel like. There is no concern to what damage they have caused me. the operators act in a politely abusive manner. They talk in a calm voice and do the same thing over and over. The operators tell you you have to be patient. Today calls were just under 5 hours, last fir day 8.5 hours. The amount of time they have wasted in not only my time but their own time is unbelievable. replacing the computer would have been cheaper at this point. I have spent now $1650.00 for a nonfunctioning computer and the great honor of being thrown into the great circle of mismanagement. another customer service agent offer for me to be put into another program which would have cost me more money. Why would anyone do that? Apple is oner of the corporations who claim great customer service but actually do not care about their customers.

60

I have purchased Apple Mac book air last month. It has outperformed the previous model in all ways. It is designed to go too easy on power and consumes much lesser than earlier. The best part is the affordability. Its battery can easily surpass many smartphones available in the market. Overall a very good product from Apple.

20

To whom this may concern, RE: Mac Book Air 13”. Serial Number: C02P8QJ6G940. (Date of purchase: 29-04-15). I write this complaint letter to express my thoughts regarding Apple and the after sales. I have been extremely happy over the years with Apple products, but this year, having bought a Mac Book Air I have been having ongoing issues with it and have yet been resolved to my satisfaction. I bought the computer in France (AZERTY keyboard) and I am now living in Bristol for the foreseeable future. I have been encountering problems with the keyboard and trackpad ever since I bought the product and have spent many hours on the telephone speaking to the Apple support team. As the problem was not resolved, I decided to go the the Apple Store (11 Philadelphia Street, Quakers Friars, Cabot Circus Bristol, BS1 3BZ) and was frankly perturbed by the approach of the managers and employees.

I explained quite clearly the problems and pointed out that it is ongoing and, as I use it for my business, I requested a new one as it isn’t fit for purpose. The attitude of the manager (Alex) and the employee (Ricky) was far from satisfactory. The manager stood with his hands in his pockets, showing little respect for me or my problem. He said that is is impossible to exchange the computer in the United Kingdom and I would have to return with it to France to explain the situation again. You will appreciate that this is impossible and I honestly feel that my problems should have been dealt with in a more professional way. I expect a lot more from Apple and considerably more respect it’s employees.

This is the series of events which took place:

1) Issues with emails - not receiving any.
2) Keyboard language changed to QUERTY every time I rebooted the machine.
3) The machine would lock itself when I put in the correct password and I’d have to reset all of them, including the Apple ID and Keychain password.
4) The computer was completely reformatted four times by Apple in the matter of two weeks.
5) Loud clicking noises came from under the keyboard/trackpad.
6) The keyboard and trackpad were replaced.
7) The computer wouldn’t turn on and displayed “no battery attached” on the screen
8) The new trackpad was loosely and badly fitted and had to be adjusted.

Every trip back and fourth to the Apple Store this past month has cost me a lot of money and time. I feel disappointed that I have to contact you, as my immediate family has spent many thousands of pounds on Apple equipment and this is the first time we have had problems with the after sales and repairs. I love to use Mac equipment and wish to continue doing so as I was intending to upgrade my iPhone, but this whole experience has put doubt in my mind - surely the founder’s ethos was that ‘customer satisfaction is key’. I thank you for taking the time to investigate and resolve the matter. I look forward to your comments and to a resolution to my problem.

20

I bought a Macbook Pro last May 24, 2013 and within less than a month of use the Macbook hangs. I brought it to Power Mac Service Center here in the Philippines. They advice me that the Hard Drive is broken. They replaced it June 18, 2013. Then after 2 years of using it the Macbook slows down again brought it back again to Power Mac Service Center and upon checking the Hard Drive is broken again together with the HD Cable. In the first place I think the Macbook Pro should have been replaced when found defective the first time I brought it to Power Mac Service Center considering that it is just less than a month, unfortunately it was just repaired.

And after two years, the same problem occur. So I think there really is a problem with the unit. We are paying a big amount of money for a lemon of a product. They are charging me around 10,000.00 Philippine peso for the repair. And how sure am I that the Macbook will last. I called up the 1-800 number unfortunately they can't help me with it also. What I am asking is for Apple to waive the cost of labor for the repair and the cost of the Hard Drive and the HD cable, I am not asking them to replace the unit. I've been an avid fan of Apple, I have an Imac a new macbook pro retina, two each of ipod and ipads, but now I am not confident with the so called prestigious Apple Brand.

40

I had a 27" imac computer that quit working so I took it to Cal Coast computers and they put a new hard drive in it. I still didn't work so they looked at again and told me that it needed a new video card as the old one wasn't compatible with the new software and that it would require $600 to fix it and they didn't think that was a smart thing to do. So I called the 800 number at best buy as I had already bought a new mac air for my daughter who is a schoolteacher in colorado.

The girl on the 800 line told me to take my imac to my local store and they would give me a trade in value and then recycle it. I took it to my store in san luis Obispo and the girl who waited on me said that it had no value as it did not work and had me sign some papers to recycle it and directed me to the computer department where I ended up buying a new 21.5 imac.

When I got the new computer home I was unable to get it to work so I called apple customer support and ended up talking to a supervisor who helped me set it up in a I hour long phone session and he asked me how much best buy gave me for my 27" imac and I told him they told me I had no value and he expressed surprise because he thought that was wrong. He asked if I talked to a manager and I said no. this am I talked to brent the owner of calcoast and he told me that they lied to me because it was worth $300 and I should go get it back.

I called the store and talked to a manager and was told that it was sent to recycling already and there was nothing he could do and if I wanted to take legal action I needed to contact their legal department. Needless to say I feel I have been taken advantage of and was screwed out of $300. I have bought a fair amount of stuff at best buy over the years but I do not feel I can trust them anymore and I do not think that I was treated fairly and will not buy anything in the future.

40

My Apple iMac computer is infested with blocked plug-ins and it's preventing me from seeing videos and hearing audios. What can be done to help me. It seems like calling Apple customer support is of no help.

20

I have a Late 2006 iMac (intel) and I had it in for a screen replacement repair in September 2007 when the computer was only 6 months old... I left my computer at the apple authorized repair shop for 3 weeks only to find out that the computer screen was "Not Broken Enough" for apple's standards. Roughly 6 months ago my iMac Began to suffer from the "Vertical Line Syndrome". I contacted apple after my screen became almost completely unusable (February 2013). I spoke to a representative and was assured that he would get back to me so I would be able to get it fixed.

I was also assured multiple times that the computer was going to be fixed at no cost to myself. I didn't hear back, so after a month of no response I called apple. Not only did I have to re-tell my story, but i was transferred three times until finally some was able to offer me any help. I was on the phone for over 1.5hrs and I was told " I'll do the best that I can". I got a call back the next day basically being told that my computer is now considered vintage and they would not fix it because they don't have the parts.

To which I asked " Why did i not receive any e-mail, or "Snail" mail regarding the re-call". I got an extremely rude response telling me that they had sent them out and that it was my fault for not checking my Junk Mail folder ( Except i seem to get all of the promotional e-mails just fine). I also forgot to mention that Apple messed up my account information not once ... not twice... but three times ... so chances are that if they did send me the e-mail it did not come to my e-mail address ... due to the fact they messed up my account details. I also forgot to mention that the gentleman i spoke to on the phone had the audacity to try and sell me a new Mac.

I couldn't believe my ears. I am so disappointed in apple, One of the reasons I switched to mac was because Apple had excellent customer service ... that is definitely not the case anymore. So here I am a Student stuck using a half busted computer, I have been nothing but a loyal customer to Apple for 7 years ( Since the age of 13 ). I have Purchased 3 Apple Laptops, 2 iMacs, 2 iPads, 6 iPods, 4 iPhones and Various Accessories, Not just that but i convinced my household to switch to mac as well. It is very unfortunate that apple treats their customers so poorly. All I can see is, I will most likely not buy another Apple product again .

60

I have just been through a month of working with your tech department. In particular Mr. Brooks Harrel. He informs me that Apple does not take back iMacs and that he has the last say so. I have done everything he has told me to do and the iMac still is not working correctly. He insists that it is my peripherals and not the iMac. They all worked OK with my 2006 intel iMac, but I still did everything he wanted me to do. It still is not working. All I get from him is a condescending attitude, comments with a series of analogies which further insult my intelligence. I have had Apple desktops & laptops since my first LC II. I cannot believe that I am dealing with Apple, judging on how I have always received nothing but the best in service. Mr Harrel informed me that he was the highest that I can go and that he must look out for "Apple's best interests." What about the customer's best interest?

20

My daughter took her MacBook Pro to apple store today to be checked after getting gray screen with flashing folder. They said they didn't have time to look at it and that she would need to leave it. She left it and less than an hour later they said it was ready to be picked up. She went back and they said they put in a new hard drive and all her data was gone. The guy told her it was "kinda like having a pet die" nothing they could do. Charged her $250.00. I told her to get the old hard drive and bring it home. She said they said she could have one or the other. I said fine pipit the old one back in.

Then they told her they could not do that. The new one had already left their inventory! This is crazy! I honestly believe they did not replace the hard drive at all. I think they used something like disc warrior to get it going and just wiped the drive if or they did put another one in they must have plans to refurbish the old one and sell it in the outlet. What recourse do I have? This just sounds fishy! It was the apple store in Birmingham, Alabama.

60

I bought an iPad 2 (Model MC954LL), an airport express and upgraded my Apple iMac to 10.6.8. Since that time I have had seven conferences either over the telephone or at the local Knoxville store. I've taken both my iPad and my iMac to the store. At first my email was messed up; now I cannot send group messages from my email. I'm exhausted from this and sorry that I bought your products. It's not fair to impose this kind of effort on customers. I'm not a "techie" and it seems that even techies cannot solve my problems without creating additional problems that are only recognized after the conference.

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