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1800flowers.com Customer Service
Rated 1.08 of 5 Stars
Based on 197 Complaints
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  • 1800flowers.com headquarters address

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  • Company website

    www.1800flowers.com

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  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top 1800flowers.com Complaints

Browse more than 197 reviews submitted so far

20

Can you give less than a 1 ?
My son sent me too bunches of tulips for mother's day. They arrived on a Saturday and I opened them up and did exactly what the directions said to cut off the bottoms and use the preservative pack. I use my own vases. One for each bunch. By Monday the flowers were dying already petals falling off all of the Tulips I did not want it to tell him cuz I know he would want me to enjoy the flowers and certainly not have a problem but by Wednesday I felt so annoyed that I went on to do a live chat with someone who acted like they would certainly deal with the problem to my satisfaction. Not so I spent almost a half an hour on the phone with someone who kept texting back what can I do to resolve this issue what can I do to make you happy? She wound up just saying she would give my son half his money back, $32. This is half of what he spent and a 20% off coupon a future order. Who is going to make a future order with them!?! This was terrible customer service I had flowers that didn't even make it past 2 days he only got half his money back. She said there was no replacement available for this. Absolutely ridiculous 1-800 flowers! Are you not sending out flowers all over the whole country? How could you not replace the tulips, or send me something else, I said that was fine too. I don't know where these tulips came from?? She wouldn't tell me where they shipped out from. How fresh could they have been one sent to the customer. Highly disappointed for mother's day, and highly disappointed and 1-800 Flowers
20

I recently ordered a bouquet of flowers for my mother on Mother's Day (2023), and I must express my deep disappointment with the company's service. The first picture I saw online, which I believed to be the arrangement I was ordering, looked absolutely beautiful. However, the reality of what was delivered to me one day before Mother's Day was a far cry from my expectations. The second picture attached shows the stark difference between what I thought I was getting and what actually arrived.

Understandably frustrated, I contacted customer service to express my dissatisfaction. They assured me that a replacement would be sent to match my mother's original delivery, but unfortunately, it would arrive a day after Mother's Day. Hoping for improvement, I eagerly anticipated the arrival of the replacement. However, as the third picture illustrates, the replacement was no better than the original delivery.

Needless to say, I am beyond dissatisfied with this company's products and services. Considering the price I paid and the quality of the actual product, I can confidently say that I will never use this company again for any occasion. It's disheartening to hear that even my own mother, while appreciative of the gesture, found the flowers from our local grocery store to be of superior quality.

I had hoped to rate this company with zero stars, but unfortunately, it seems I am unable to do so when posting a review. Nevertheless, I want to convey my utmost disappointment and frustration. I sincerely hope that the company takes customer feedback seriously and strives to improve its products and services.

Please be aware of my experience when considering this company for any future purchases.
20

Would give zero stars if possible. Children ordered me flowers for Mother’s Day. First order my son never got a confirmation email so he reordered the flowers. I never received them. Said “sorry” nothing they can do since the y showed to be delivered. I watched every notification from my front porch that day. They never arrived. It’s our word against there’s at this point. And to make it worse he was charged for both orders! Of which I didn’t receive either! Never again will ding 1-800 flowers and will tell everyone I know not to use them either. Piss poor customer service.
20

I spent $60 on rainbow roses for my daughter for Mother’s Day, gave them to her, the exact same day that I received them from the courier and the petals fell off the roses. Very disappointed and I will never use again. I had also sent my Mother in law a daisy pot for Mother’s Day, and they were all wilted when she got them.
20

I ordered wth a transaction number W01005856265697 placed it last 11th of May and supposed to be delivered by the 13th of Saturday but sadly it wasn't delivered up until today . My apology but I have to cancel it since the occasion's done. Please have it credited back on my account.

Thank you
20

This company deserves ZERO stars! Not only did this company fail to deliver my order for my mother on Mother's day, their suggestions on how to make it better was a joke!!! May, the rep I spoke to sound like she was reading a script, she displayed no empathy whatsoever. After failing to get a proper resolution, I asked how I could lodge a formal complaint. I was then sent on a wild goose chase. I finally contacted their chat line which was a joke because after I explained I wanted instructions to file a formal complaint, I was asked 3 times how they could help me with my order. I explained at the top of chat that my order was being refunded! I train customer service for a fortune 100 company, so I can honestly state that this is the WORST customer service I have experienced with any company. Save your self the headache, please DON'T do busy with this company. I will be back if my refund doesn't go through smoothly!
20

Mothers Day flowers were horrible when delivered. Some of the roses were already dying and lots of petals had fallen off.. ordered 24 of them but didn’t get 24.
20

I ordered flowers for a Person for Mother's day. Order # 5860728888. I ordered on May 5, 2023 early so there would be no delay in the order. The order was scheduled to be delivered Saturday May 13, 2023 the day before Mother's Day. I checked the tracking Friday May 12, 2023 and it stated my order was out for delivery. I checked the order again today (Saturday May 13, 2023) and it stated my order will be delivered Monday May 15, 2023. This is the day after Mother's Day. I called the Customer Service and there was nothing they could do. I am very dissatisfied and angry. This is not right. I ordered in advance well ahead. It is also not fair to the Person the flowers were for. I have ordered from your Company in the past. No Customer should have this happen to them.
20

I ordered flowers for my mother, for mother’s day and she never received them! I called them and they said they will be delivered the next day and they were not! I called back again and they have told me they will refund me. I am waiting to see if I receive a refund.
20

I called the toll free number to ask if they had a coupon code I code use for my order. I made it clear to the agent that I needed to save as much money as possible. The woman kept me on the phone for 40 minutes. I could hear screaming children in the background. She found a code and I thought I was getting an Extra large Product Number 191244L for $60 which I agreed to. After I gave her my credit info she mentioned the $16.99 service charge and almost $8 in tax. I feel angry that the order total was $84.45 and a large bouquet was sent instead of an Extra large. She asked me if I wanted to cancel the order after spending 40 minutes on the phone with her. I was exhausted from the experience. I feeel cheated. Please refund the 16.99 service fee and the extra tax and the difference between the large and extra large. She didn't indicate there would be a service fee before she had my card info. That was not fair.
Please respond. Thanks.
Order #W0061957846
Order Date 5/2/23
20

THEY GET NO STARS FROM ME! Placed order 4/10/23 paid $5.99 for same day delivery that never was! They suggested I do a reorder gave me a bouquet of $10 more than what I paid that still never arrived. Today 4/14/23 I'm getting my refund but they are keeping $15.65 of my money for a membership that was on sided!
20

Placed order of Roses and Lavender in clear pretty vase for same day delivery with text notifications of out for delivery and delivery.
Order was not delivered. They agreed to refund the $21 extra fee for the delivery and to re-place the order.
Order arrived late the second day and was NOT what I ordered. They sent purple daisies and white carnations in one of the cheap ugly vases that sell 10 for a dollar at second-hand stores.
Never ever again will I use this service. Picture is what I ordered v what was sent.
20

Order W01005856265998 I have spoke to three people in the past week and all have told me i would receive a refund due to not being delivered on my daughters birthday. No one knows what they are doing every one tells me the person before has not done it. Then i call and get a “christopher” who tells me the people lied. What kind of place is this? I want all my money returned and i will never use or recommend this company again the customer service is beyond horrific. This place is a scam and lie. Return all mt money and i will be contacting the better business as well.
20

If I could give 0 stars I would. Twice now I have ordered same day delivery by the cutoff times. Then customer service calls to tell me that they won’t deliver today as the driver left” I spent 100 each time especially for same day delivery for them to say too bad. Now they say it’s a week out. This company is not well ran. Poor customer service and are quick to blame the customer instead of their website. I will no longer use 1800 flowers and anyone who needs recommendation for sure will not be giving your name. It is a waste of money
20

We placed an order for delivery and you called at 2:10 on the day of delivery to say you couldn't fulfil the order and wanted to send it 1-2 days later. What the heck is that about!!! The order was being delivered in anniversary of the passing of a dear friends husband. If you could not fulfill the order you should not have taken it on to begin with. We could have contacted someone else who was more competent to get the order to the recipient. This is also not the first time this has happened which is really poor customer service on your part. We did chat virtually with Cristina, who was amazing, but not even she could fix the issue of your incompetence. BTW our order number was 5855531956 and the intial call we got the representative was not at all helpful and was rude. Unfortunately I did not get her name as it was difficult to understand her accent. Definitely not a fan of 1800 Flowers any more and will be letting everyone I know now about it!
20

Agent was rude took my order billed my credit card but when I called back no order appeared. He fleeced me out of 65.00
20

I’d give this place a damn 0. WORST EXPERIENCE IVE EVER HAD!!!!!
20

Will never use again. Late and when they did get delivered they where dead and in no way what was ordered. It was sick and disturbing to see the dead roses and beat up teddy bear. (Which neither one was ordered). Save your money and go someplace else.
20

I ordered flowers with balloons for my mother's birthday 3-3-23 to arrive at her workplace while visitors were there. These were supposed to be same-day delivery within a 2 to 3 timeframe. These flowers never made it. I made contact with an agent online. Who had offered me a $20 dollar coupon for my next order and to change the delivery to arrive at her house before 8 pm the same day. I accepted. Again no flowers and balloons were delivered. Same order now twice messed up. I contacted 800flowers once again on live chat. The same thing was offered. I had to explain the situation a number of times as well. Now what was offered was 50% off the order and the $20 dollar coupon and delivery date as soon as possible. The next available date I expected is tomorrow. Instead, March 6 is the earliest they would deliver. Days after my mother's birthday and already ruined my surprise for her. I was forced to accept the March 6 delivery date so I asked for a supervisor or anyone higher up the ladder explaining I understand the person on the other end isn't directly responsible but this was unacceptable. I asked if I can get an email to be told that that information isn't allowed to be given. I felt I had a valid reason to express my concern to higher management . Basically, the agent ended the chat only can say I am sorry. I have never had such a horrid experience ordering flowers before. I felt management would want to hear this.
40

I ordered a flowering plant for my wife for Valentine's day. The plant was delivered on time, however, it was in poor condition when it arrived. The roots were exposed and the potting soil was all over the place. It clearly had been thrown together in a "slap-dash" fashion. Before complaining I wanted to see how the plant faired the following weeks. The condition of the plant has steadily deteriorated even under my wife's tender care. Since I paid $49.80 for this small plant that was delivered in such poor condition and now is on the verge of dying, I would like to be refunded.
20

My order # 5854042106
All day 3/2/23 order was processing. My coworker did not enjoy her flowers at her desk because they arrived after 4pm and we both leave a 4:00 pm.
I’m highly disappointed and being a valued customer because I often order from flowers.
I’m of going else where to a company that can deliver before the end of the day.
20

I placed an arrangement for a coworker on 3/1/23 to be delivered today 3/2/23 our place of business. We leave work at 4:00 pm and all day this order has been processing.
The order number is 5854042106
I’m appalled and highly upset being a valued customer that placed several orders in the last several months. It would be ashamed to lose my account.
Please contact your flower shop and seek someone else

Loretta Wigfall
20

I ordered 9-10 white roses with an additional 2 types of purple flowers in a square vase, about 18" across, and cost about $125.
But what was delivered to my friend on her 75th birthday was a tall vase with 2 white roses, and white CARNATIONS and pink flowers???!!!!!!
NEVER AGAIN 1-800 will I trust you with my hard earned dollar!!!!!!!!!!!!!!!!!!!
20

Flowers lasted only a few days. Almost half, wilted or died.
20

This is the worst place to order flowers,
I just received a dying flowers.
A gift from my daughter
I don’t recommend this website to order flowers
20

I placed a delivery order 2-13-23 received a call from representative about someone else order. I asked if she can check on mine due to the mix up and she disconnected my call. I called back to make sure my order was still good advised Yes! Checked online still not delivered. Called again advised the order wasn’t going to be delivered and they’ll issue a refund. No! I need a delivery to go for my niece that’s in the Navy and this is the second time I had bad service. They found a dog flower basket delivery was horrible the flowers were brown not wrapped and didn’t look like the picture. Called they made a second delivery same thing not wrapped flowers half dead and no bow on the dog. Just horrible
20

I paid for a delivery for my wife on a special day and it was not delivered. No communication was give as to why it was not delivered and no notification was supplied. When contacting them by phone they were very unapologethic about it.
20

I received my dozen roses, but the problem is there’s only 11 somebody actually cut off one of the roses. We paid $115 for a dozen roses and we didn’t even get all of those. Plus they died within four days when I called to get a refund and order new roses, nobody could sign order when it clearly was on our bank statements as coming out, we will never order from them again beware
20

Initial order placed to be delivered on Monday February 13, 2023. Received confirmation order was delivered. We did not receive them. Went online to customer service chat. Agent said florist determines the delivery confirmation. Was told delivery would be following day. Florist arrived after dark on February 14. Flower blooms were falling off and bouquet looked terrible. Called customer service. Was told replacement order was made for next day. Received confirmation it was delivered the next day but never arrived. Called customer service a 3rd time. Agent was nice and said she would upgrade my order and have it shipped overnight via FedEx. We checked the next day and order showed pending. Called the 4th time and was told the warehouse run out of the arrangement I was to get so nothing shipped and no one contacted me. This agent assured me she would make sure I got a nice arrangement delivered overnight via FedEx. I asked to please make sure it was comparable to the 36 rose arrangement the last agent promised me. She said it would be. I just received a confirmation my order was being processed for shipping however it is 12 roses in a more expensive vase. I really didn't care about a vase just nice large bouquet which I paid 80 plus dollars for. Who knows if this 4th order will arrive but this entire ordeal has been a absolute disaster. I sure wished I could speak to a corporate associate about this but they never have time for a person like me. I really couldn't afford this to begin with but it was our 35 anniversary and I scrapped up enough money to suprise her. This really embarrassed me and feel this company let me down. They should be ashamed, not me.
20

I ordered the sunny garden basket ITEM #:148591L for my daughter I am so disappointed, while the 3 roses a couple of peruvian lillys and a mum were pretty, they were no where near the amount of flowers in the picture and certainly not worth 59.99 then there is no where to send a complaint but on someone elses website. This the 1st time I have ordered but may very well be the last, do the local florists you hire, not get an idea of what is represented?
Elon Blood
20

1-800-Flowers sells/shares it's customer email info with multiple advertisers without the customer's consent. I placed an order from them and the very next day the inbox of the email address I used was loaded with unsolicited ads & offers.
I did NOT click on any permission box during the checkout process
40

Received flowers from my husband for Valentines day. He spent a small fortune on them. Received them in good order, took them out of the casing, put in water with the enclosed solution and they all wilted. They did not last more than a few hours. The leaves were dry and/or brittle. The flowers them selves wilted in no time at all. James purchased a dozen and a half of them.
Very disappointed in the product.

Most Sincerely,

Marguerite Thompson (recipient)
20

I ordered the sunny garden basket for my daughter 148591L what she got was pretty but no where near the amount of flowers it should have had for the price I paid and the only thing consistant was the basket!
20

Placed an order TWICE to be delivered before Christmas. It was never delivered. Reindeer strawberries. $66.22!!! Got nothing but the run around from customer service and now their loyalty team refuses to correspond with me. I have filed a complaint to the BBB. This all started mid December 2022. It’s now February 2023. I was told over and over the refund was processed. Wait 10 days. Now they said 30-45 days. OMG..are they so desperate for my $66?
20

I called with a watering question and it was very difficult speaking with your representative because she must have been located in another country. PLEASE HIRE AMERICANS THAT SPEAK WITHOUT A FOREIGN ACCENT.

I STILL DO NOT KNOW HOW TO WATER THE PLANT I RECEIVED BECAUSE IT CAME WITH NO INSTRUCTIONS.
20

Ordered flowers to be sent to my wife's work at the local hospital on 7 FEB for Valentine's day (14 FEB 2023) to be delivered. Paid extra because it was Valentine's day because wanted it to be on the 14th and not another day. Day came and nothing, contacted 1-800 flowers via chat that night and no answer after repeated attempts to contact them. The following day on 15 FEB 2023 I reached out to them again, and basically they told me to wait until after 8 pm to find out that status and I told the lady that it was well past 8 pm, it was the am on the following day. Then she told me the reason why my wife didn't get her flowers is because they didn't have that particular arrangement in stock (granted I did order them a week in advance so shouldn't have been a issue to make the arrangement). No phone call, no E-mail, nothing! So she kept wanting me to not cancel, but would give me 50% off plus $20 coupon for next time, and kept repeating that over and over... I was my wife is off the next two days so she wouldn't be at work to receive them and honestly the only reason I spent close to $100 was for Valentine's day, and that day has come and gone and my wife didn't get flowers. I had to tell her that I ordered her flowers and that they were not delivered. Now the waiting game to see if I will actually see the refund, it took 3 days to get the $20 coupon sent to me via E-mail, but nothing on my Pay Pay account from them as a refund yet.
20

I received an overnight bouquet for Valentines Day. The bouquets leaves and strand were rotten, the bouquet leaned; it was horrible, inconsiderate, careless and unprofessional.
20

I had ordered flowers for my mother on Valentine's Day. I know, the busiest day of the year for florists so I did take that into consideration. The real reason for sending them was bc my father was very ill in the hospital and he always gets her flowers so I figured it would be a nice surprise. I never order on this particular day otherwise! I did receive a confirmation that my order was delivered at 2PM. However, hours went by and I heard nothing from my mother. When I asked her she told me she had been home all day and nothing was delivered nor did anyone knock on the door. I called customer service and at this point the stores are closed. I explained the situation and they wanted to charge me$20 for a re-delivery (again, never received) so I told them to please cancel and refund my money. There is absolutely no point in trying to re-deliver them the next day., defeated the sentiment. I get a call from my mother at 9:30PM.... yes 9:30PM!!!! A knock on the door, 2 rude gentleman delivered the flowers and they weren't even remotely close to what I paid $90.00 for. AND, no refund. I still want my money back please. 9:30PM is a ridiculous time to receive this order and it was not what I purchased, more thrown together last minute. PLEASE REFUND MY MONEY. I will never order from here again.
20

My son ordered flowers for myself and his fiancé for Valentines Day and had them delivered on 2-13-23.
The flower presentation was horrible it looked like I or another amateur person had hurriedly stuffed flowers into a glass container. They were very poorly arranged and had absolutely no adornment to show that care had been taken to present a well thought project.
There was no ribbon or anything to suggest that either arrangement was for Valentine’s Day.
When I called 1-800 Flowers to complain they very conveniently couldn’t find the order and were in no way courteous nor did they even utter an apology.
Will never do any business or recommend this company to anyone but I will tell everyone to stay away from ordering through them for any occasion
20

I placed two orders of berries from Shari's Berries for my two daughters to be delivered on 2/14 (Valentines Day). I placed the order over the phone and the person that I spoke with could barely speak English. I VERY carefully told the representative the addresses and the person repeated it back and STILL put one of them into the system incorrectly. The other one was correct. BUT, still, the correct address did not arrive until 2/15. The second order has yet to be delivered. Had to contact FEDEX three times correct the address. STILL waiting for delivery. It is 2/16 now as I write this. I believe that your company should reimburse me for the second nondelivered berries, if not both. I tired multiple times, calling multiple numbers to place a complaint and all that I got was someone that English was obviously not a primary language. They were of NO help. They could barely communicate with me. As it stands now, I don't expect a resolution from this company. I will say this with full confidence, "I WILL NEVER USE 1800FLOWERS or SHARI'S BERRIES AGAIN!!!" AND I will warn every other person that I know about the total absence of recourse and quality with these companies.
20

Hello, I have been ordering from 1800 flowers for many years. However this may be my last order from this company. I ordered a very special gift 3 weeks in advance for Valentine's day of 2023. It was an anniversary and Valentine's gift. The recipient never received it. I called multiple times to have it resent. Nothing. It is now 02/16/2023 . This service was such a disappointment. I have spoken with maybe 10 reps that has no training on what to do. 1 rep did apologize and said she will do a refund and also my order resent do to such inconvenience. That has not happened. My order# is 5848323678. I am a very very disappointing customer.
20

Quality issue
I placed an order on 01/25/23 for my Mom-One-They were poor quality-two-They had bugs in them and have now just about killed off the roses. I will never order again
W01005847549650
20

Order#W01005852793122, on 2/15/23.
I ordered flowers for my wife for a special occasion. I ordered at 8:30am pst, 6hrs before the same day delivery cutoff time. My flowers weren’t delivered and I was told it was because of Valentine’s Day. No excuse. You guys have one job and you ruined my day. Your customer service rep Jessica was unapologetic and her manager Eric finally apologized after 10 mins of talking. Then offered a $20 coupon.
THIS IS UNACCEPTABLE!! This is ridiculous. This was handled even more poorly. You guys’ reputation was supposed to be A+, but it turned out to be an F !!!!
I’m so upset that you guys managed to ruin what was supposed to be a beautiful day.
Thanks for nothing.

Art Ramirez.
20

Will never order again. Never received it and now I had to wait days for them to investigate. Just got the run around. Was to go to a business and they tried to deliver after 5:00 then gave resident address and was never sent there either.
All I get is please call back and we will investigate well this has went on for 3 days, I have ask for my money back and I have to keep waiting and keep calling. No way to run a place of business. Beware stay away from them. I will be reporting this to better Business bureau.
20

The Fedex driver did not deliver my Valentines Day order to my apartment and did not notify me that he was leaving the flowers for my wife in an unmanned mail room, so I did not get my order until the following morning when I check my email with the tracking number. I received no indication that this order was delivered at all.
20

Flowers delivered the day before Valentines Day.
Small purple lilies.....all dried out completely
Red carnations old and fading fast. ie not fresh
Roses were okay still closed
Greens okay but over stuffed
not up to your standards. ie old looking bouquet. no flower food packet included
numbered 330151110. ZONE : B-2 DD. I do not want another bouquet ! just letting you know. Grandmother was disappointed do not tell my son
20

I ordered roses on Fri the 3rd for my mom's birthday on the 5th. After I paid, it said they would be delivered on the 4th. Never arrived and was never notified. I called and you guys refunded the delivery fee and are sending a $20 coupon. Then the 5th cam and still nothing and no notification. Called today on the 6th and they(you guys) said they would refund half the price. Well, they finally arrived tonight, but they arrived messed up and falling apart. My mom is not happy and neither am I. This is the 2nd time you guys have said you'll have the flowers delivered on a certain day and they were late. Thanks to your delivery people, my mom didn't get anything on her birthday? I need to be refunded everything. 2 dozen red roses should not be falling apart if they were fresh and gandled properly during delivery. Buds and pedals were falling off the stems. Please contact me about this matter. Completely dissatisfied!! Joe
20

The driver lied about same day delivery stated made attempt cameras on-site say NO also the text support kept dropping me and not resolved the issue my mother never got her flowers for the passing of her sister it’s disheartening and sad that the lack of training and communication is horrible I will never use them again
60

Where do I start? First of all your company calls me to say there is an issue with delivery, then someone who has such a thick foreign accent that I can barely understand asks me to verify my name, name and address of person delivery goes to all before looking up the problem…
If you called me, you know all that already.
Second, wherever your call center is, was having a party ! There was so much yelling and laughing and very loud Indian speaking that I could barely hear this lady that I was already having trouble understanding, it’s was absolutely unprofessional! If she is going to be a call center tech at her house she needs to make sure it’s not on a day someone is having a celebration.

I pay extra to be part of this ‘passport’ club and this service is awful, can’t deliver on time, can’t get someone I can understand , can’t even get a quiet professional atmosphere to make calls.

The ease of using the app is the only thing you got going for you.
20

I ordered flowers to be delivered on 1/10/23 They were not delivered until 1/12/23. It was very important that the recipient have them on the 10th. The excuse of not being able to find address is not acceptable. I provided phone numbers if anything was needed.
I would like a refund for this delivery. Very
Dissatisfied and your customer service was like a robot telling me nothing that resolved the late delivery .
Please respond promptly
Regards
Shirley England
20

I was sent flowers for my birthday from my out of town brother last Friday. My brother called my to ask if I received them. I check the front door and the side door, no flowers. The next day my brother checked and apparently FED EX left the flowers in FRONT of MY Garage, which was literally 6 feet from my side porch, over night in Freezing rain. Needless to say the flowers were ruined and this is not the first time I have received flowers from your company in poor condition. To further make matters worse my sister had flowers sent by FTD and they were hand delivered to me. They are still healthy. I know you won't do anything about this but I just wanted you to know that i for one will spread the word about how awful your service is. Mary Burk
20

Good Morning! So I ordered 2 different orders for 2 different people for Christmas. My Grandma received her Lavender Christmas Tree & the box it came in just completely fell apart & then for the other person I ordered for, I had ordered Candy Cane Lillies & they were delivered as just regular Lillies which are beautiful, but the point is I saw the Candy Cane Lillies on the 1-800 Flowers website & thats what I wanted for her. So I reached out to Customer service & they said they would send the correct ones, only for her to receive days later AGAIN regular Lillies & ontop of it they looked so bad, like they were dying.
20

Our flowers were supposed to arrive on 12/23, and have just arrived 12/27 due to a snow storm that hit our area on 12/23. Needless to say, the flowers were completely dead when we finally got them, and were half frozen indicating they were kept outside during the delay. I understand that the weather cannot be controlled, and no one is directly at fault for this, but as a loyal customer to 1-800-flowers I am sure we can be reimbursed, or sent a fresh bouquet of flowers. Attached are photos of the dead flowers, as we received them. Please let me know what can be done to make this situation right, as this was an almost 70 dollar purchase! Thank you in advance, and I look forward to hearing from the company.
20

I AM VERY DISAPPOINTED IN THE ARRANGEMENT THAT WAS DELIVERED, NOTHING LIKE I HAD ORDERED. I HAVE A PICTURE SENT TO ME -- AND I AM REALLY UPSET ABOUT THIS. CAN I SEND THE PICTURE SO YOU CAN SEE WHAT WAS DELIVERED?
20

My daughter ordered me beautiful flowers what I received was embarrassing. Roses with stamped Christmas trees I tried to upload the pictures of course they make sure you can’t upload the file what a scan company
20

On Dec 10,2022 my brother tried to send me a fruit basket. The first order was flowers he called they apologized and said that the fruit basket would come on 12/13. That order was a basket of cookies. Another call and apologizes and a promise that I would receive it on 12/15. Another order of flowers came. Called asked for a supervisor told there was none. She said that she would help me. She hung up on me. Finally I spoke with Justin who wanted to make it right I said no 3 wrong orders and canceled it. I refused to accept the last order.
20

I'm pisy off over since November 13 I placed my order yet not even on Transit what's the problem I'm not even happy with this nonsense. Please just find a way to make my order update.
20

Ordered flowers for wife on anniversary. Didn’t get what was shown online, it wasn’t even comparable. The delivered flowers were totally wrong. This is wrong. Not even the note was included. Messed up anniversary with wife. More attention should be placed on the accuracy of orders. See attached files.. very obvious what i ordered vs what was actually delivered.

Order #: W01005807701760
Order Date: 12/11/2022
Billing ZIP: 34637
20

If I could give 0 stars I would. I’d only give 1 star to the one customer service guy who helped and the lady who helped the other day. Their other customer service representatives were no help. One of them was laughing and kept putting me on hold and kept asking me the same questions over and over. My order was never delivered. It was rescheduled to be delivered. And when it was going to arrive. They cancel it. And they don’t even know why on their system. I had to get my money back. When you are ordering for a special occasion. You order ahead of time and expect the item to arrive on time. Never did and I was left with no flowers to give. I’ll never buy from them again.
20

I placed an order 2 days in advance for a noon delivery today. Right before 2:00 I checked the status of the order. Found out it would by there by 8pm. The problem is a paid extra for a before noon delivery. Your company wanted to get a new one out by Monday. How would that help me if the person's bday was today.? So I cancelled the order in full (which took a long time) and in the process ruined the surprise of the gift that never got there. Needless to say I am very unhappy.
40

It was deliver too late and my product does not look like my picture at all! .This the 2nd time I order frrm this company. First time I get the flowers late and doesn't look like the picture. I think if you have someone that's cannot make this product right you should advise the buyer for you won't be disappointed what they get it. And complaint about it. I would least appreciate a refund back! My mom couldn't even enjoy the flowers since they were deliver almost at 8 pm.
Thank you
20

Ordered flowers for my sister's new home... picked "Spirit of the season" because I thought it was very nice. She received it and sent a photo to me. It frankly looks VERY poor compared to the one I ordered. I will include photos below. It certainly does not
look like the $103.86 one I chose....very disappointed
20

I called to place two order with 1800 line. It took the agent 40 minutes to place one order. Needless to say I did not place the other order with her. Regarding the phone order I did place last night, I was told it would be delivered today. However, I received a call this morning stating the florist does not have the item I placed and I need to call back to change it. I called the 1800 number back this morning and was told to disregard the phone call because there were no notes on the order.

What is happening with my order? Is the large peace plant that I paid over $100 for being delivered? You service has gone down tremendously and I use to use your service frequently but no more.
20

I ordered one delivery of flowers on September 26th got charged for 3 was told 3 times I would get a credit of $152 still no money.
20

I ordered a funeral spray for my father-in-law's funeral six days before the service and received a confirmation email. Called the morning of the service to confirm and was told the local florist was unable to fulfill the order. No phone call or email notification of this. Spoke with a supervisor who stated they found another florist and the spray would be delivered before the 7pm rosary. Flowers never arrived. Called after the service demanding a refund and after being placed on hold numerous times, was offered a 20 dollar credit for the "inconvenience". Told them to keep the 20 bucks as I will NEVER use this company again. Total nightmare and if I could give them 0 stars, I would.
20

The flowers were delivered upside down and look nothing like what I ordered. Such a waste of money.
20

Hello

I purchased a large birthday flower boutique for my sister’s 50th birthday back in September 2022

The flowers never arrived. I called back and was told the order wasn’t available because it was a farm delivery and they didn’t have those flowers in the warehouse

The manager provided me a second option in which I agreed. The manager told me she would compensate me $50 and send me a gift card

Three weeks later I still hadn’t received the gift card and I called back, which was another long wait time. The phone representative said he would give me a 19 digit code/pin for the agreed $50 credit

Today (November 28th) I purchased flowers and went to redeem my credit from September

Turns out it was a $20 credit and not the $50 credit #60357104 5552 5557 499 (Pin 0135)

I’m disappointed that I’ve had to continue to call and try to get a representative to rectify this and it’s even more frustrating that the manager didn’t follow-through

I’m requesting my $50 credit from the September mishap on your end. In addition, if an order is out of stock, your team should have contacted the customer directly and informed them. Verses me having my sister wait around at home for a boutique that never arrived

I request someone to contact me and correct this

Thank you
Magali LaFont
20

I ordered flowers on Nov 17 for my daughter in law's birthday that day. They were not delivered. When I called on Nov 18 a very nice young man probably in India told me the flower shop didn't have enough flowers! They could have called, I could have changed the order, but they didn't. He cancelled my order and gave me a $20 credit which i have not yet received. But that does not make up for the failed order. Order number W01005834185136.
20

I ordered flowers to be delivered overseas. They said certainly we can help you with this. I specifically mentioned 5 times it was a delivery for South America. I gave them a complete address and they insisted I give them an Zip Code. I looked up the zip code for the town and gave them the info… my flowers never got to South America and ended up in NJ. Where I received a message your Flowers have been delivered! Then got charged not once but twice
20

A very special friend sent 2 dozen roses to surprise me at work (as he has before with your company)flowers always arrive looking petrified and not fresh cut at all. This is very disappointing as he continues to use your service. product code:104518MV2 Tracking code :029302273
20

Terrible customer service unable to help with issues dude to incompetent employees and lack of management.
20

I ordered flowers to be delivered to my friend's grandmother's funeral. They did not arrive. I did 2 live chats and a phone call to resolve it. They assured me they'd be delivered to my friend's home by 8 pm that day since they missed the funeral. They did not arrive. Grief is not something to be messed with. They screwed up big time. I will never use them again.
20

I have been charged twice for the same order and cannot after three attempts get it corrected. The amount was $74.73, which I was charged, but then was also charged $129.15!
20

I ordered flowers, mylar balloon and bear from 1800 Flowers on October 25, 2022. There were to be sent as a get well gift from my church to Janet Leigh Davis, Jennie Sealy Hospital, 712 Texas Ave, Room 1130, Galveston, TX USA, 77555 (409) 772 1011. They were to be delivered October 26, 2022. Today is October 27, 2022. They have not arrived. The reception desk says that they were not delivered. After spending a long time with the auto answer equipment, I finally was able to talk to a person who said the flowers had been delivered. Again, I called the hospital, no flowers. Chat agent at 1800 Flowers say that they were delivered. 1800 Flowers was willing to redeliver to Janet Leigh Davis' HOME address. She is not at home,she is in the hospital. They will not redeliver to the hospital. When I ordered them, I marked hospital as the delivery place.
If you cannot fix this, I would like my order canceled, my money refunded, and I will try another company. I have been a faithful customer to 1800 flowers for many years, and am surprised and disappointed with this treatment. It is sad that a very ill person cannot received a get well gift.
Linda C Elissalde
20

Personalized order was not delivered as promised, then 800-flowers could not locate the order, then lost the order, then said the order had a Delivery Exception? Then wanted to cancel the order, then wanted me to order it again even though the event that it was needed for had passed, ruining the surprise.
Missed the surprise birthday, then spoke to the customer service rep who I could barely understand. Then learned she was in the Philippines! Nothing wrong with her being in the Philippines but at least she could speak clearly so I would not have had to ask her to repeat herself 35 times!

Will never do business with 800-flowers again. Will also share this story with my family, friends, co-workers, government agencies, business bureau, bartenders, garbage truck drivers and random strangers walking down the street.
20

I have attempted to use this service on 2 occasions. 1occasion flowers were delivered late and not the same as the bouquet I ordered from the website. I was offered a credit toward my next purchase for inconvenience. Placed on order today for same day delivery. I was contacted that the flowers were out of stock. Customer service rep hung up on me when speaking to resolve the issue. I contacted customer service and chose new flowers that were "in stock". Got another phone call stating that those flowers were out of stock as well. Cancelled order.. I will never use this service again.
20

If I could rate this a 0 stars I would. The customer service rep. Bau, Anjelly Shawna K . and Lynn I am complaining about all of these ladies who could not help me resolve my issue and every time I ask to speak with a supervisor either they hung up on me or they try to divert the conversation. I never got a chance to speak with a supervisor for my refund and for my broken vase that was delivered. I'm a very UNSATISFIED CUSTOMER!!
Please BEWARE!!!
20

1-1800 flower is still deducting money from my account even after the payment they deduct pkr 14000 rupess more
20

i ordered the under the sea strawberries one dozen 49.99 in total it was 70.75 it was for my daughers birthday september 1 i would appericate if you could find out what happen to my order, you can reach me at the above Email
20

I am currently in Iraq I order my wife birthday gifts that was to be delivered 3Aug 2022. Order number W01005823323698. It is the Aug 5 and the delivery has not been made. This is the third time this has happen the last was flowers that was withered some dead at the time of delivery. I am a constant customer and have become impatient with this poor service. If this isn’t resolved I will be filing a formal complaint with the BBB.
20

First I give one star because I can’t give a Zero one !
I order an arrangement for funeral 3 days before the viewing.
Not only was not delivered but no one contacted me to let me know about this.
I have to call 1800 flowers in the middle of the viewing asking for my arrangement.
We are talking of a $300 dollar one.
Their service is horrible , poor.
Now I’m trying to get this issue resolve don’t know how.
Very Sad that our last form of sympathy to our loved one was not honored with flowers.
There is no excuse what so ever for this to happen.
And no one told me if my order was not been delivered for some issue no chance for me to order from a different place on Sunday afternoon in the middle of the viewing… not acceptable! Will never never order from them again.
60

I ordered the LARGE Fathers' Day Arrangement for my 93 yo Dad who lives two states away. The cost, with 'fees' and shipping was over $100. The small print said that the local florist might substitute similar flowers, if necessary. I drove to see my Dad the next day.

The arrangement was small. No more than 8 inches tall and not very wide. In the advertisement, the main feature was large sunflowers, and multiple color flowers throughout. They 'substituted' a few small nondescript yellow flowers hidden in the arrangement of mostly greenery. No big featured flower in the place of the sunflowers. If it had been larger, had large featured flowers, and a full colorful arrangement, it would have been lovely. That is what they advertised. It was neither of those things. (See the two pictures below.) I paid extra for the balloon which turned out to be the only thing that was 'as advertised.'

I was very disappointed and wondered if they thought they could get away with it since I was shipping to another state. It was their main Father's Day arrangement. How many others were ripped off? I do not recommend.
20

I place the order on February 10 with FLOWERS ON LINE to delivery one dozen chocolate
covered strasebrry to MAGDA KRESAK APT 1409 3430 GTALT OCEAN DR FL 33308 TEL 954 5669517
I GOT THE MESSAGE The order was delivered same day around 4 PM to the front desc
But never reach her apartment. I thought she got the order so did not even occur to me to keep the order number/
After few days I learned that she past away before the delivery date.

lf the delivery person was instructed to give the FLOWERS tel number to call in the case of emergency my order could be saved instead of getting rotten by sitting in the receiving area.
I paid for the order $66.32. The amount was charge to my account on 2/11/2022,,
I am 80 yerars old with vision problems. Took me a while to save money for this order
But I want to give her something as I learn she just lost her husband the previous year.
I just want to ask you to take the above into considerations as I asking to replace the order.

Thank you
Sincerely Bessie P UCHOVSKY
20

first off they screwed up mothers day and didn't let us know that they didn't deliver the flowers till after mother's day and then instead of calling us they sent an email and then they refunded money back to cc but then we tried it again and the person didn't receive the flowers and no one has contacted us at all about the delivery we can't even find out the florist and contact them directly its totally ridiculous. horrible customer service
20

On 5/20/22 at 9:07am I placed an order #5817768142 to be delivered that day due to my Mothers 85th birthday. at 1:10pm i received a phone call stating they couldn't produce the flowers I ordered but will provide a comparable one. I asked to send me a photo via email. They stated they would. Photo was never sent. At 2:41pm I received a call stating the driver forgot the flowers and they would be delivered 5/21/22. I informed them that is unacceptable today is my mothers 85th birthday. If they couldn't deliver them then cancel the order and I can place an order elsewhere. They stated that wasn't possible and would attempt to contact the driver to return and retrieve the order and would call me back in 15 minutes to confirm. At 3:00pm I placed another call inquiring about my order. I was informed there was nothing that could be done and refused to give their name. At 3:17pm I called and spoke to Arvaina I requested the order be cancelled and my money refunded. I requested she email me stating the order was cancelled and the return would be forthcoming in 5-7 day. The email was never sent. I want my $92.50 refunded. This is horrible customer service. I'm appalled a company with a long standing history be so laxidaisal and handle orders so haphazardly.
20

I ordered a bouquet for my lovely college classmate who died after her third fight with cancer. Many of my classmates contributed to a beautiful and the most expensive arrangement that we found. They did NOT deliver the flowers to the funeral, stating they would deliver it at 8PM to the family that evening. Who wants flowers AFTER they buried their loved one? They did refund my money but it was not good enough. You CANNOT redo a funeral. I spent hours on chat and on the phone with them during a day that should have been reserved for grieving. You had ONE job and failed at that... I will NEVER order from them again!
20

I ordered flowers for Mother's Day for my 93 year old Mother in law & they never arrived. We waited until after 9p.m. Sunday night, no delivery. We were told that the florist would have an arrival time of up to 8p.m. which I thought was an unusual time even for Mother's day but we gave them the benefit of the doubt. Still no delivery. At 9-:19p.m. I called to cancel my delivery., and spoke to Rose who attempted to offer a delivery date of Monday or Tuesday and $20 off my order. Seriously! I want my entire $90.25 back on my card today no more excuses, no more talking to people who have so much noise in their background that you can barely hear to place your order. I want my refund. Also I strongly suggest you not do business with The Florist in Kansas City, Mo. ever again as you sub contract out your business because you are losing customer's this way.
20

I order flowers for my grandmas retirement and they sent them a week early! Now they will be dead by the time she retires. Thanks for nothing 1-800-dead flowers. So glad I spent time picking out the perfect bouquet over a month in advance and you guys messed it up.
20

Complaint #1: Flowers never delivered to memorial service site. Complaint #2: Wrong item sent. On phone over an hour with 3 reps, many long holds and transfers, and "dropped" call. Had to redial. Still not yet resolved.
20

If I could give a lower star than one I would. I ordered flowers for my Mom for her birthday which also just happens to be a few days before Mother's Day. From the picture on the website, the flowers looked beautiful and I knew my Mom would love them. When ordering, I was asked what kind of place they were being delivered to and I said that it is a school. They also asked if I would be okay with them delivering a day early and I said yes. The flowers were delivered a day before they were supposed to. I was okay with that until I saw that the delivery time was well after the school closed for the day. So, I can only assume that they sat out in the hot sun for a whole day before the school opened the next day. Already being annoyed with that, I heard from my Mom that she received the flowers. She said they were really pretty but that each flower had a net over top, there were supposed to be 24 flowers. She was able to get each net off of the flower but not without a few not making it. This all happened on a Thursday morning. On Friday afternoon, I traveled to see my Mother. We do not live close to one another. Upon my arrival, I looked at the flowers and almost lost my mind. Not only were they all almost dead, there was NOT the 24 that I originally ordered and way overpaid for. I have ordered from 1800 before and haven't had this issue. We took them out of the vase, cut them and gave them the flower food but that didn't seem to help. By Mother's Day, they were all dead. Not really happy with the whole situation, not to mention that was a lot of money to be shelling out for flowers. Next time, I could pick a bouquet from Publix and hold them for a few hours, a flight, car ride and a day later and they would last longer than these did.
20

DO. NOT ORDER FROM THEM. Placed multiple orders for Mother’s Day fliers and not a single order was delivered. Called multiple times and terrible customer service. Will NEVER order from them again.
20

I order flowers for my mother for Mother’s Day, they were suppose to be delivered on 5/7/22, that’s the date I requested when I did the order. My mother never received the flowers, she waited and waited! I called the company and told several representatives that I had called FedEx to see why the update was still showing the flowers in Texas? The supervisor of FedEx called my mother a I on a three way and said that the flowers were not supposed to be delivered on 5/7/22. I call the flower company back and asked for a refund and the representative would not give me my refund back , so I call Captial One to debut the charge and I told them way! I would like someone to call me from the head office,, Thank You!!
20

The orange rose fell apart and missing a rose. The flowers looks welted. Disappointed how the flowers looked.
20

I called the day I saw my passbook renewal. I was charged twice. They assured me the first was a soft charge and it would fall off. The second one is still deducted from my banking account . Here it is May 5 and it is still not resolved. I have spoken to many people at that company. Seems very scammed. My full refund should be 101.54 x 2. So gar as of May 4 I received 96.22. This absolutely makes no sense. I want my money back. Order number W01005812401212
20

I tried 3 times with them to have flowers delivered for Easter. Was able to get 1/2 my money back. After looking online and seeing pictures of flowers that other people did receive, I’m kind of glad the flowers didn’t come.
20

I did the online order with them and wanted to change my order
I go to the online chat option and spent almost 2 hours trying to find out if I could update an order. I never got the answer. I told them I wanted to cancel my order then the replacement offered me 50% off my current order if I stayed
Then they're gone for a lengthy period of time. They come back and tell me that offer was not for me ot was for another customer. So the while time he was keeping me waiting he was also assisting another customer while giving me bad Information. I tried to get a discount on my next order due to the long wait time I spent in limbo waiting for a response and the incorrect I fo he gave me
The response was no there would be no discount of any kind even though I spent hour and half trying to get accurate information. All I wanted to do was update or add to an order that I made the same day. They are slow and live chat socks because they are not knowledgeable. I would not recommend them for any reason just go to your local florist probably get a better price and customer service.
20

Accepted order for local delivery then calls next day,which was day the flowers were to be delivered, and says they can't deliver them. I put in recepients zip code when ordering and they accepted the order. Cost me more to do same day deleivey via another company that was able to deliver flowers.
Customer service rep was extremely unhelpfu, sounded like I woke him uo when I called at 9:30 am.
20

I placed an order 4.14.22 and still not delivered..for a funeral...i can not access customer service. When i tried required me to open an outlook account which i did but there is no email address to send complaint too...
W01005809881466
4.14.22
20

Very disappointed with the floral arrangement sent to recipient for birthday. Arrangement was not what I ordered, much smaller with different flowers. To top it off, flowers arrived wilted and dying. Will never use 1-800-Flowers again.
20

I can not believe that the plant I ordered was being sent from Florida. No wonder the shipping fee was 25.98. Couldn't they find a florist that was closer then Florida. Order was placed in Chicago and delivery was in Chicago. I will never order from them again.

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