Frito Lay Customer Service
Rated 1.48 of 5 Stars
Based on 71 Complaints

Contact Frito Lay Corporate

Toll free phone number: 1-800-352-4477

Frito Lay is an American food manufacturer synonymous with “snack food” made popular beginning in1961. It is owned by PepsiCo and had worldwide sales in 2009 of 1billionUSD. There are over 50,000 employees including those at the over 30 plants worldwide.

To reach Consumer Relations call 1-800-352-4477 or look here. To contact President and COO, Vivek Sankaran, address an envelop with 7701 Legacy Drive, Plano, Texas 75024.

Founded in 1930 Frito merged with HW Lay in 1961 and with Pepsi in 1965. Frito has a solar plant in Modesto, CA and has social presence on Facebook, Twitter, Instagram and Pinterest


Experienced poor service? File a complaint here!

Frito Lay Contact Information

Report complaints to corporate and get satisfaction

  • Frito Lay headquarters address

    • 7701 Legacy Drive, Plano, Texas 75024
  • Company website

  • 1-800 phone number

    1-800-352-4477
  • Better Business Bureau rating

    A
  • Customer service hours

    8am-5pm CST, Weekdays

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Top Frito Lay Complaints

Browse more than 71 reviews submitted so far

60

Purchased ruffles chips dated for 8oct2019, 374219114, 72 18:46 from Harris teeter. The chips had a burnt taste to them. They were edible and fairly good, just not the usual quality. We purchase a lot of ruffles and love them, just disappointed with these. We will buy more

20

While the Stacy Pita Chips taste good they need to be taken off the shelf immediately and modified as they are currently dangerous in their present state. I bought a 28 ounce bag of the pita chips last year from BJs to eat with my Hummus, and when I placed the chip in my mouth and bit down, it broke into many pointy and sharp pieces, like a shard of broken glass, and cut the left inside of my jaw. The injury was very painful and took a long time to heal. I stopped buying the Stacy Pita Chips after this incident.

July 2, 2019, I bought another bag of Stacy Pita Chips again from BJs to eat with it. I took great care to place the pita chip with Hummus on it into my mouth and bit down on it slowly this time hoping to avoid the breaking of the pita chip into pointy and sharp pieces, and again, it broke into sharp pieces and one of them went between my lower right gum and cut it. I had to eat on the left side of my mouth for 2 1/2 weeks before it healed. Tonight, 7/18/19, I tried for the third to eat the pita chips with the remainder of my club size Hummus because I didn't want to throw them away and the same thing happen cutting my left gum. I will never buy Stacy Pita Chips again, and if you don't fix this problem immediately with the pita chips, you are liable to be sued by the next person(s) who is injured in this way. The chips are too hard and and they break into sharp pieces and the consumers suffers stab like wounds in their mouths.

20

Update to last nights complaint. After eating half that bag with rat poop Cheeto in it, I’ve had hot/cold flashes, dizziness and diarrhea. I’m probably calling in sick to work. Would like a response from you on how to proceed?

20

why don't you put your potato chips in a resealable bag instead of a bag that once you open it it rips all the way down the side every one of your products are putting some flimsy ass thin piece of film. Great economically but it's impossible to reseal your package for reuse. Maybe you should think about repeat business and commercial business. get rid of the college boy running the economics and talk to the people.

20

So thank god I dumped it out before eating it all. This seriously looks like rat feces. I ate half the bag before discovering this. Hopefully it’s not infectious. What should I do besides keeping it in a sealed ziplock?

100

No complaint but a thank you for listening to my dissatisfaction and for the coupon.
Always a Frito Lay customer.

20

I purchased the bag at Go-Mart Shopping Convenience Store located in Fairplains, Ripley WV area
on 07/12/2019 . Rold Gold Pretzels, 16oz/1 lb bag, 07/12/2019 purchase date; paid $3.29 plus taxes of .20 cents total of $3.49, Fresh date on the bag is 16/ July 2019 $3.29, 1813 08410 172 01:12
they have a guaranteed freshness and I am very upset about my product quality
I was unable to reach anyone by phone

my name is Melissa Boyce, 681-319-6125 mailing addrss PO BOX 215, Cottageville, WV 25239

20

Hello.. I purchased a container of the jalapeno cheddar cheese dip and when I got home and opened it the cheese had mold in it..... It's also a newer container of dip because of the new color design that's on it which is green.... I purchase these all the time and never a problem until this purchase....

20

2 bags of chips was filled with just air and 1 Crum. Send me your email so I can send you the video.

60

We found Chesters Puffedcorn at a small grocery store near us . At $2.00 a bag we thought we would try it. It was a hit. The puffed corn melted instantly and the flavor was very cheesy.
We went back, but they were sold out. Whenever we found them we bought and told everyone about them. This was last year. But recently our purchases have been very disappointing. The bags we bought at various supermarkets and convenient stores were all slightly stale tasting and the flavoring was drastically changed. Hardly any cheesy flavor. Where previously we would buy a bag with our weekly groceries, we now try them once in awhile, hoping the last dozen bags were just a bad batches or imprinted used by dates, which would be the reason for the change. But this last bag, purchased two days ago will be our last at least for. Too bad, brought them to gatherings, always had some for the grandkids. Please return to your early process they were the best. Linda Barbour

20

My name is Travis Campbell. Like
pretty much everyone on the planet I've been eating Frito lay products all of my life and have had virtually no complaints until now. None worth reporting anyway. I am from Muncie Indiana and I purchased a large bulk bag of (Frito lay MUNCHIES SNACK MIX) bar code number 28400 65020 and under the bar code the information reads MUNC-568211A/7E LAP 30047702
while eating some at a cookout I was having I bit down into something hard enough that it actually chipped a large chunk out of my front tooth and severely lacerating my tongue. When i spit the snack mix, blood, tooth and small chunks of flesh I found onto plate I spotted the culprit. It was a small bolt with a burr of metal fraying off of it that I can only assume came off of one of the machines the company uses to mass produce such products, or a lazy or disgruntled employee considering I had just opened the bag myself and the bolt obviously had not come from my end. Being that I am not a petty man and realizing that accidents do occour.I have opted not to take this matter to an attorney or be one of the smug, bitter people we all read about who try to publically berate or embarrass a company over one bad incident, but a "my bad" and a promise from the company to look Into it so it doesn't happen to someone else would make me feel better. I still love and eat your products of course. Who doesn't? Except for this one mishap,They totally kick ass. Lol. Thank you. Travis Campbell. .....Oh and I promise not to gripe if a bag of your unbolted, non metallic version of your snack mix or Doritos accidentally fell off the back of one of your delivery trucks in front of my house. Lol

20

Hi! I bought a bag of cheddar & sour cream potato chips yesterday. They are absolutely tasteless. Their bag number is 0 28400 1998 from Harris Teeter. I am a huge fan of your chips. This was just sad. Did something happen to your potato chips? At 65, your chips have always been part of my day.

Thanks, Nancy

20

I called the 800-352-4477 FritoLay customer complaint line during normal business hours and received a recording that told me to do so. The company should not advertise a toll-free number with a bogus recording.
I typically do not submit complaints about a particular product but I felt compelled to do so this time. I love Frito Lay Salt & Vinegar chips and buy them often. This time I was extremely disappointed at the "FRESHNESS" of the 7&3/4 ounce bag! They were so stale and not typical of a FritoLay potato chip. I want to submit the information on this package to the company for review. It is as follows& I opened the bag on 6/12/19:
Guaranteed Fresh until printed date 27 AUG 2019
3.49
412215008
63 20:38
These chips tasted like they were years old and were not typical of what I am accustomed to getting.
Please respond; thank you

20

Salted peanuts in the shell came with a stone inside the bag and it was very painful when I bit into it.

20

Half of the lays chips are burnt or i say not upto the mark to be eaten they seem like rotten potatoes

20

I buy lays products at least 4times a week. The past 2weeks more then half the bags was air.I was very disappointed.

60

I am not sure if this should be a complaint or just a question that I would like answered.
I like the Lay's lightly salted potato chips. Typically they are light and crunchy. This is one of the things that I really like about them.
I bought 2 bags recently and the potato chips were hard and some were brown to a point that I would call them burnt.
Consistency is what I most favor when purchasing products for my household.
I'm just wondering if the Lays company has changed it's process permanently to this style, for making these potato chips?

20

Am unable to find barbecued fritos. Why not?

20

My last four bags I bought we're all burned I'm a customer loyally but ticked off by this please fix this I can't live without them

100

Not really a complaint, but a question. Have you every considered a bag that will close like a zip lock bag?? I feel this would surely keep my beloved chips fresher. Just a thought

20

Yesterday I purchased a bag of your salt and vinegar chips. My daughter bit into a big piece of clear thick plastic and cut the inside of her mouth. Below are photos of the plastic. Id appreciate if someone would contact me as to what this could possibly be.

20

I purchased a bag of Lays Original party size chips and over half the bag was burnt. Image attached.

20

My a/c 2505308 I ordered March 7th 2019 ,today March 13th2019 haven't received dilivery yet.empolye not working on time limit .take care this problem.last dilivery same thing happened this is Florida 33538

20

I love the flavor of your chips,but when I buy a bag the chips are like crumbs and I will switch and be dissatisfied with the ones I choose and try your chips again to be disappointed again because they are crumbs. And can't even dip with. I am not one to complain but over the years of back and forth I have chose to wright you because what you don't know you can't fix so here it is the best chip in my book is still yours but I want buy them any more because it is a waste of my money. So thank you for listening.

20

I found this in my bag of poppables i bought. This cannot be overlooked...

20

brought a bag of Cheetos crunchy about 2 days ago. opened them today and they were stale. did not have a receipt to return chips to the store. please replace my purchase with another bag or my money thanks. Sincerely Claiborne Twitty age 11. warren county nc. p

20

We have bought a lot of frito-lay products over the years with very few problems. We have bought "cracker jacks" on as regular basis and in the last couple of weeks we had one box that it had one pop corn grain. The other day we had a box
Dated Feb 29 2019 73E12310808 02:30 and we thought it was empty. It has some in it but they were all stuck together and were stale we wanted to bring this to your attention

20

I purchased at large box of 50 bags box from sams and the over half of the bags were filled up with air and no chips. Some bad had a few crumbs and small pieces of chips. I would like a refund for my “air purchase”

20

The last 2 boxes of nacho Doritos, 50 count 1 ounce bags, have had bags unsealed or 2-3 bags sealed together with 1 of the bags being cut in 1/2, the numbers on 1 of the bags from the last box are 29jan2019 225331745 22 01:46. There were at least 10 or more open or ruined bags in the last box and at least 5 in the box before. I get these from Sams in Joplin, Mo. My name is Steve Major, 3409 N.W. Center Star Rd. Columbus, Ks. 66725
email is stevemajor58@hotmail.com

40

I purchased a family bag of Barbecue Potato Chips (9 1/2 oz.) but unfortunately the chips were hard and not fresh and the Barbecue was horrible. The Bar Code # is 0-28400-645249, the cost was 4.29 and the Guaranteed Fresh # is 1Jan2019 227230302 85 17:08. I am asking for a refund for this product.

20

IIpurchased a bag today to discover there was a blob of some kind of something that felt and looked like a bloob of brown sugar or something in the bag ..the purchase was made at a wa wa in largo florida...

20

this cheese chunk came with bag of cheetos

20

We buy a lot of your products. We buy cracker jacks. A couple of weeks ago I was out of town and my brotherin-law opened a box of cracker jacks and there was two pieces in it it had never happened before but I thought someone would what to know from your end to correct a problem. Thank you,sincerely Pat Steffen

20

I bought a party size bag of ruffles and was completely upset I found proabably 7 to 8 chips that were burnt black and was very disgusted usually I always get a good bag of ruffles 1st time I have ever found that many pitch black chips in a bag Ruffles are my favorites and the ones I like to buy but not if they have that many burnt ones in it your quality control must of been sleeping that day it was horrible. makes the rest of the chips not taste well . linda schooley 6531 w. eva st. Glendale, Arizona 85302

20

There was a black driver(18 wheeler) in Vidalia, LA 71373 at 5:09pm. Today 11-5-2018. He was pulling into a gas station and left 4 feet of the trailer hanging out in the highway. I was in the left lane behind a car that moved over and slowed down. The frito lay trailer was directly ahead of me hanging out of the turning lane, with a car to my right and a car behind me. I had nowhere to go. How incompetent are your drivers? I lost a $200 mirror. I turned around and came back and this guy said it was another truck. What a lying piece of shit!! Incompetent driver!! There is no way to give no stars.

20

I love your multiple bags of goodies. However, I noticed today you have decreased number of bags from 20 to 18. And the price?

20

I was eating your lays chips and this substance was in my chips I ate some of this substance. Respond as I didn’t want to alert you via social media

I have several witnesses if needed

20

I bought a bag of Family Size Fritos, they were hard and clumper together we couldn't eat them. I got them at Wal Mart in Searcy, AR. I have attached a picture.

20

I purchased some FUNYUNS ON 10-6-18 with an expiration date of 11-20-18. The FUNYUNS were over fried. You could tell in the color of them that something was not right and the taste was not great at all.

I ended up throwing out the whole bag out because it was not worth me returning the product to Harris Teeter based on the distance I would have to drive in comparison to the cost.

20

I purchased a bag of Dorito Lime chips and there was a thick piece of plastic. It looks like a chip it has seasoning on it.

20

The bag of chips was half crumbled . It felt and looked normal, but after opening it up we found only few chips that weren't broken. The rest in the center and the bottom were in pieces. For the price we expected better quality. Thanks . Julia Greyson

028400159388 6 Nov 2018 627324437 $4.29

80

please stop putting majority Frito lay corn chips in the variety box, not only my self but other mothers complain how our children are being wasteful because they don't like the corn chips, but you like what you like, and if you don't, you just don't, therefore I believe it is an issue, please try and resolve this by breaking it down to a point where the least favorite either has less count and or just don't put them in there at all, just saying my family purchase this item daily on our grocery list monthly,so it would be great!! if we could possibly replace that particular flavor, thank you for taking the time from your busy schedules, to review my little complaint.

20

Party size bags of plain potato chips, purchased at Walmart in Cheraw SC I keep saying I am going to stop, as I end up throwing away almost the whole bag. They are crushed, not hardly any whole chips. So disappointing for us.
The code on my bag is 0 28400 64474 7--bar code
I purchased on August 15th. I am looking at the date, 25 Sep2018 5.29 1713 19731 47 01:52
I don't know what could be done, perhaps start putting them in cans like Pringles?
This would prevent crushing and tossing.

20

I love Frito Lay Products but lately wen I purchase you all products they are either stale or been open!!!This include chips,sunflower seed and peanuts!!

20

Do not like the taste of Lays chips anymore. You change the cooking oil and they are very bland. If the government want this let them buy your products.

20

You guys really should end Frito lay snacks to you its a real bad service this is not what Frito lay represents we place our orders on line have to wait 2 or 3 weeks to receive them the costumer service sucks please fix this

60

I am an uber fan for your Chili Cheese Fritos and have not had a complaint until now. I just purchased a bag of Chili Cheese Fritos and what is in the bag are regular Fritos. I still have the full bag with me and was wondering if there is any information from the bag so that the rest of your uber Chili Cheese Fritos Fans do not have the same disappointing experience as I did. Thank you for taking the time to listen to my complaint and I would welcome many free bags of Chili Cheese Fritos!!

20

This is what's going around the internet. It is so very true I picked up a bag of potato chips the other day and shook it and said no way in hell am I paying $7 for about 30 chips.

20

I purchased a party size bag of lays classic chips for the first time. What a disappointment the bag was 15 1/4 oz. and there were hardly NO full size chips they were all crumb like pieces. I had to run out and get another bag of chips for my party because I couldn't serve them. I did buy another brand and was 100% satisfied.
On the back of the bag was this UPC # if this helps. 28400 64474.
Thank you for reading this.
Tina Higgins

20

very bad service before 75 remittance dr suite 1217

20

One of your employees Gregory Sly Chick works at the fritolay in Fayetteville tn, he is a drug user and seller of heroin and pills and weed. He has ruined my daughters mothers' life because of this. I dont understand how he can keep a job there at this place, he always on his phone or in the bathroom at work, and from my understanding he is supplied by other employees there. Maybe its because his dad works there i dont know, but i do think you need to look into this and maybe do more drug testing.

20

Frito lay use to come every week and do my order but for some reason they stopped coming and it's been 4 weeks and no one been showing up I called them daily and it's always going to voicemail and there location is Madison Alabama .....I'm in Decatur Alabama 206 austinville rd sw. 35601 plz this isnt right and I'm losing customer s

80

I bought a whole case of the honey BBQ flavor twists. There were 6 bags in the case that had rips in the packaging, and were stale. We had to throw them away. Wasted my money :(

20

I love the texture and the taste of your Tostitos. However, I bought three bags of your Tostitos Scoops for a party and unfortunately 50% of each bag contained whole scoops. The other 50% of the bags looks like a bags of corn flakes the scoops were crushed and broken into pieces. This isn't the first time I experienced this problem. I doubt if I'll be buying your products in the future.

Al Pisarek

40

Last month Big Lots had a sale Mix and Match Frito Lays Chips 3 for $6.00, I bought 2 bags of Cheeto's and 1 bag of Chips for $6.00.
Today they have the same sale, the sign says Mix and Match 3 for $6.00, all the chips on the shelves with the sign I get 2 bags of Cheeto's
and 1 bag of Chips and when I get to the check-out they tell me its only the Cheeto's that are 3 for $6 and they are not responsible for the sign.
This is the Big Lots in Webb City Mo.
Please reply.

20

I opened a bag of chilli cheese fritos and it was completely crushed.

20

I am a lifelong customer of frito lay and the last year of purchases for kettle cooked potatoe chips has been a disappointed experience. I love the chips but the amount of bad and burnt chips has made me switch brands. Someone has really dropped the ball in quality control. Sorry but I thought you should know.

Wesley

20

Gave my kids chips as a snack today and my 1year old daughter pulled out a soft and moldy cluster of chips from a bag of Doritos. It was completely disgusting! It looked like a chicken wing. Freaking mortified. I checked the bag I purchased as well as the individual product and the freshness date was set for next year. I am in disbelief that you guys sent out such a terrible product to purchased and consumed. I confiscated everyone's chips and had to endure the cries of all the kids. They were disappointed as was I. Shame on you Frito Lay.

40

While visiting your store in Hampton, AR on 10/31/16 I was treated very rudely by store worker Derrick Stevens. The young man exhibited a rude and very disrespectful attitude when I question him about the purchase of 2 products that were posted to sell at 2 for $4.00 Lays Cheetos. I selected those two items and a $2.95 bag of Lays Potato chips. When the items rang up it registered $3.00 per bag for the Cheetos. When I attempted to explain to him that the sign did not state that I was told that because I purchased the Lays it cancelled the sale price for the Cheetos.

Now I must tell you that did not make any sense but Derrick became impatient and kept saying it did. I paid for the items and returned to the store and gave him a copy of the ad that said specifically Cheetos by 2 for $4.00. I was told to hurry up and leave. Apparently good customer service is not high on this young mans list of his duties. Because I had not noticed his name badge I called him "Son" he became very up set and told me very rudely "I am not your son". I acknowledged my error and proceeded to call him "Young Man". I returned all of the items I had purchased and left the store. With people who do not exhibit any professionalism in the performance of their duties I for see many problems with sales at this store.

20

I purchased a bag of Family bag of chips at Walmart and they were grease stuck to each other and were hard to chew. The chips would be like little balls and hard to chew. Most of the chips were folded and tough to chew also. I have been using Frito Lay products many years and this was not the quality I was expecting. I purchase 2 or 3 bags per week and not to many complaints till now.

40

As a youngster I loved these cracker Jacks that we brought. But now they have little to hardly no peanuts in them. I purchased several 4.125oz. bags at my local CVS store and was very disappointed. Why have you changed from the way you use to package your products filled with all the childhood taste and goodness I remembered. You had plenty of nuts in them then. I think I may have counted at least 30 nuts and not all whole ones in the 3 bags I opened and I am very disappointed.

20

Daughter came up from 2 hours away to visit this past Sunday and bought at Dollar General in Centerville several items for me(home bound) including 3 bags of Lays Classic Family size potato chips. She left for her home and on Monday or Tuesday I opened a bag and "lo and be hold" they had a different taste(not fresh) than the norm. Looking at the bag, I saw it was JUL 26 so I checked the other two bags and one was another Jul 26 and a SEP 6(yay finally).

I opened the other JUL 26 and same thing - not fresh so I finally opened the and they were fine. Yes, I do agree the taste has changed lately so they definitely are doing something different with the chips to abuse their customers. Anyway, the SEP 6 bag was fine (taste still off from what it should be).

Finally felt like calling Frito Lay today telling them of this and she said the driver was NOT in error stocking the (in my opinion) stale dated chips- so close to the expiration date. That is a crock of nonsense as "Guaranteed Fresh Until Printed Date" is not true. Besides who wants to buy chips that will become stale dated until use shortly after purchase. Frito Lay is abusing their long time customers and apparently DO NOT CARE.

So customers - look at the expiration date and change brands perhaps as these potato chips are not what they use to be. No customer appreciation so they need to lose loyal customers changing up cooking method or whatever plus stocking chips that are only a few days away from expiration date.

60

Purchased several packs of 1 1/8 oz Frito Lay chips. Upon opening the Cheetos crunchy, I found they were so stale they could not be consumed. I purchase these on a regular basis and have never had these issues. The best by date isn't void till July 12.

20

I have enjoyed your Frito Classic chips for years, but, recently I have noticed a change in the flavor of the potato chips. It seems to me you are using a different oil, and the taste is Not pleasant at all. The date of the bag is July 12/16. Hoping you go back to your original recipe or improve on it. Maybe I should write a letter and voice my complaint with Frito corporate?

60

I bought a ready go 6 pack of Lays Classic and the packaging material was melted to the chip bag.

20

I bought a family size bag of lays potato chips and the bag was not even half full. the bag was mostly air. I tried many times on their web site and all that happens is I fill out the questions and it kicks me off the web site.

40

I recently purchased the small pkgs (2 for a $1.00) which I have purchased many times before. I am a single person so cannot use the larger pkgs but both pkgs had only 7 chips in them and only four were not broken I really like fritos but cannot afford to buy them with only 7 chips.

20

We purchased two 9oz. bags of Cheetos to bring to a party, me and my wife were invited to, with many of our friends. The hostess is my wife's best friend, and was thankful for our contribution to the party food. During the course of the next hour or so she placed them in a bowl and set them on the food table for all to enjoy. About 5min. later my best friend took me aside to inform me the Cheetos were horribly stale. I immediately took them off the table and apologize profusely to our host and hostess. Myself and my wife were simply mortified. We will think twice before purchasing any frito lay products again and will be sending our complaint on to the frito corporate office.

40

I purchased a bold mix 20 singles bag. As one of my kids opened up a bag of the doritos spicy nacho, he noticed it smelled of cigarette smoke. Ive never had to complain until today. I'm very upset at this display. I don't have money to waste. Please tell me what can you do to help me out.

60

My complaint is the size of your new rollout with the potato chips. Smaller size and paying more. My favorite chip and now will be looking for a replacement. Once again the consumer is getting screwed. My hope is that you will in time feel the effects of this new rollout and not in a good way. When I see people picking up a bag of your chips I point out to them just what they are getting and show them the price they are paying, then direct them to another brand.

20

I love something crisp and fresh every evening and Frito Lays is something I can binge on. I keep buying lots of lays, Cheetos, ruffles as I really enjoy the crispness, flavor of them. Frito Lay has attracted its customers by making this very fresh, packaging is neat, nothing torn. Baked items are always better than fried oily ones. And Fritos understands the people cannot compromise on taste and made this without frying. Lovely taste. Great snack items while going travelling or getting together with friends or just having it for yourself.

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