Blog 
Write for Us Woolworths Complaints Continued... (Page 12)
688+ reviews added so far. Upset? Call Woolworths corporate: 1-800-638-434
On Saturday the 6th October at around 1.15pm myself and my husband sat down to enjoy a meal at your woolworths coffee shop at Design quartes in JHB. the food was delicious as always but when paying the account strange events took place. firstly the lady seated to my left complained that the waiters were busy in their own little discussion and took forever to see that she wanted the bill. When informing my waiter that we were going to pay by credit card he informed us that we need to go inside as the machine was out of use. no problem but upon doing so the lady at the till asked if we were going to pay cash as her machine did not work, I aksed for the printed bill to see my total and she said that the total came to R210.00 again i asked her for the bill as i wanted to see if all was correct, she then said that the waiter would print it. my husband accopanied the waiter to the computer where only then did he enter the food that we ordered. my husband had to tell him what we had????? We own a restaurant and we know how the systems work. how could the waiter not have the table already opened on the computer?? PS the computers were working fine as when i insisted that i was going to pay with my credit card she put the transaction through!!! strange how the computer was working then !!!!
I purchased 2 cooked chickens from your Springwood Store in Queensland witch had been advertised as buy 2 for $20.00. This promotion was advertised and also signage was on your hot chicken carousel. I always check my dockets though sometimes not for a few days. On checking my docket I noticed that I had been charged $10.50 for each chicken. I went back to the store with my docket and the young lady who I spoke to went and asked the ladies in the deli and they said they couldnt recall the promotion (must admit this was now about 2 weeks later).
I then said I was going to do some more shopping and If she could talk to the duty manager. When I returned I was told that all they could do was refund me $1 the difference between 2 for $20.00 and the $21.00 that I had paid. I then said that I might still have the paper at home but I had already binned it so I thought well there goes my proof so then binned my receipt. I stewed on it for a few more days so retrieved my receipt from the bin and am now voicing my displeasure of firstly been overcharged and secondly not been believed that I had been overcharged.
My son an his friends were abused an threaten today by the sucurity guy on duty, I find this very disgusting an feel very racially discriminated for my child an his friends. The security guy was following them around in the store an one of the kids said to him we have money soo why are you watching us the security guy started yelling at the kid then my son tried too help his friend out an say dnt yell at him for nothing an the security guy got all up in his face an was screaming an yelling at my son, an even threatend too hit him with his battern..
The security guy also said that you brown kids are banned from here now, soo tonite I call the store too tell the manager on duty what had happend too my son an his friends an the manager said the security guy was doin his job soo tell me is that his job??? I'm very disappointed in the woolworths store in Port Augusta an will be taken further action unless, someone from this store follow ups on this very disturbed disgusting incident that happend today to my harmless innocent son who I must say is only 13yrs old.. Very disappointed an upset ATM :@
Typical Nutritional Information shows that the energy per 100g is 1000kj however per slice = 50kj. There is 7 slices per bag of which the total weight is 352g. This means that each slice weigh +- 50g each and therefore the total kj per slice is 500kj and not 50kj as stated on the Typical Nutritional Information. I am on a low kj diet due to a cronic condition and always trust woolworths to ensure the correct information is stated on their Typical Nutritional Information. How can I now trust the information without having to double check your calculations. I demand an explination.
I waited at the front desk of the Newcomb Village Woolworths supermarket for nearly 10 minutes waiting for change for the trolleys. When I was finally served the staff member said here have a token for the trolley. I told her nicely to take her token and proceeded to go down the road another 10 minutes to Coles. A couple of weeks ago I approached the same front desk and the girl told me they weren't locked (why would I ask for change if they weren't locked) then she proceeded to tell me that the trolley boy was supposed to leave them unlocked and she carried on about it and then finally gave me change. I don't need explanations etc from the staff....just give me the change so I can do my shopping.
Can you please tell me WHAT IS THE BENEFIT of of giving out tokens for the trolleys to customers...I REALLY DON'T CARE IF I DON'T RETURN THE TROLLEY AND GET MY TOKEN BACK!!!! Please leave the trolleys unlocked so us customers can easily obtain them without wasting our time and your staffs time!!!!
Hi there, I have ordered online with Woolworths yesterday which came in today and I have paid $140 in total (Order Number:4900948). I ordered ORGANIC Oranges, however the oranges I have received were NOT organic (and I still paid for the organic ones). The strawberries were not fresh as we could even see the moulds on some of them. I also ordered MINI asparagus as I don't enjoy eating the large ones. However, even though I didnt tick the subscribe boxes, I received the large ones. This is very frustrating as this is not the first time I'm having troubles with Woolworths online. I spend my time and money choosing the best stuff for me and my family online and the results are very disappointing. I had to chuck the strawberries and the asparagus away and I believe this is not acceptable. I wish to hear from you and looking forward for a resolution for these problems. Regards.
My wife ordered soup which was delivered to out table without a spoon. I asked the waiter where the spoon was, and he responded, "sorry sir, we have no spoons". There we were, sitting with a bowl of soup (not a mug) and not knowing what to do. Pathetic - that's the only way I can describe our experience at the Main Road, Sea Point Woolworths Cafe at 11h00 this morning. I was so taken aback that I approached the manager who apologised but confirmed they didn't have spoons. Minutes later, the waiter came out running and offered a teaspoon. Soup with a teaspoon? The "bread basket" we ordered was 3 slices toast, no butter and no jams, just 3 dry pieces of toast! The Red cappuccino came cold after I specifically requested it to be extra hot. After a long wait for sweetener, I found the waiter returning from the store as they had no sweetener at the restaurant. If it was April, I would swear it was an April fools joke.
Hiya, i was at the cherry st werribee store today and went to the deli to order shaved chicken meat and there was none left i asked the lady that was serving me (amy) if she could cut me some more she rolled her eyes and was very rude, i asked her im sorry if im making u work but aint that what ur here for and she rolled her eyes again.
I asked the other lady behined the counter how i go about complaining about how amy treated me and she just looked at me and told amy dont worry there was nothing i could do (so another rude person but prob the worst of all as she ignored me), i spend alot of money in ur store and thort it was appalling as i help pay their wages, i reported it to the store manager to my horror i pretty much got told it out of his hands, what kind of customer service are u providing, i will never step foot in a woolworths store again.
I went to woolwoths sammy marks in pretoria on the 23/02/2012 where I was ill treated by their staff member. I was buying using my account where I was told that my signature was not the same as on the card. Immediately I gave the cashier my ID book,she then call their supervisor to comfirm, the name of the supervisor is Thabang he did took both my card and my ID to verify then after ±10 min he did come back and apologize.
While I was asking the supervisor what must I do because I don't want this to happen to me again,the lady called Tshepisi she did ask what was happening then Thabang did explain to her immediately she took my ID and my card at Thabang. She then start complaining that in their store they have a dispute where their Admin manager have to investigate and 2 of the staff member are involve. I did tell her that Thabang have already helped me she must bring my card back then she refuse.
She then told me that Thabang he doesn't know anything about terminals then I ask why did the cashier called her at the first place if he doesn't know anything. Then she kept on going on and on about their store disputes. The I immediately as to speak to the store manager,she then told me he was day off,she will call the admin manager,while we were still waiting for the manager she was still going on and on about the store procedure and the dispute of their store,she even mention that the food bank its her baby she need to check everything.
She then explain the story to the other staffmember in front of the customers,the othert staff member his name was also Thabang,then Thabang did ask her to keep quit all customer at the food bank where looking at us but she keep on going on and on. She then decided to go and check the admin manager. I did tell her that she have my ID yes can go and check on my detail and interview me or she can phone their fraud department.
The admin manager did come and I did explain how I was treated in front of other customers. She did call Tshepiso in but she did not even fill guilty of his ill treatment she gave in front of customers. The reason I an saying this is because I was labeled as a criminal as when I was in a taxi the other lady inside the taxi did ask me what happen in there store,she did hear staff members talking about my incident,were the same lady Tshepiso was telling his friend that they are coming from mamelodi I won't do anything to them.
The next time when I go shopping at this woolworths I will be yreated as a criminal. Maybe even when I go to other stores around pretoria CBD because this happen on the floor next to food court. I was humiliated by all this it have spoil my shopping around CBD.
Last week a purchased a chocolate cream cake x2 from woolies. It was the 5th of Jan, the sell by date was the 7th of Jan. When I got home I put them in the fridge. After entertaining my visitors with supper and decided to give them dessert, only to find out after taking a huge bite myself the cream off tasting off. I was so embarrassed..... I never expected this from woolies.
Today 17th January 2013, while shopping at Woolworths Ashmore (Gold Coast) I wanted to purchase several bottles of Home brand Mineral Water. The shelf was completely bare of both mineral water and soda water (homebrand) I asked one of the staff members to please check if there was any stock out the back. The young staff member returned and informed me that there was, however it was still on a pallet and that he would have to speak to his manager which he did and when both of them re-entered the store the young staff member told me that they were unable to put the stock out until later that night and that I could come back tomorrow and it would be on the shelf. Obviously I was not happy.
During this fantastic shopping experience the so called manager who I beleive goes by the name David Brass did not once approach me to appologise, neither did he even attempt to retrieve the product. I then had to drive to the nearest IGA store to purchase the product. Woolworths Ashmore is always quite a busy store, is it too much to ask that the shelves be monitored and restocked when becoming low. We are always having problems at this store, it is about time you actually employed a manager that is customer orientated and who is focused on good customer service and takes pride in the appearence of the store. Please do something about this store.
I tried woolworths online shopping for the 1st time a few weeks ago, I received someone else's frozen food and someone else received mine, not a good first impression but the problem was rectified. A fe weeks after that I decided thatI would try the online shopping again, this time I received no frozen food at all, then I had to wait for delivery of my frozen food the next day. I sent an email of complaint to woolwoths online and received an email stating that someone would respond to my complaint within 24 hours, well that was a week ago and still no response. What a bad let down of the woolworths name. I am very disappointed, I will not ever again order my groceries through woolworths online, and after the lack of customer service, I now don't feel that woolworths deserves my business at all. Coles seem to be looking quite good at this time
I don't think that's very professional and wouldn't u like to improve your business to be the best. And Secondly, trying to buy a lighter at your macqurie pk outlet proved to be very difficult because your staff couldn't keep up with business (even though they have time to stand there talking to each other). And after going up to a register and asking if I could buy a lighter there, they decided to laugh at me and say I'll have to line up for cigarettes, I told them I don't want any tobacco I just need a lighter. I dont see the reason to line up half an hour for a lighter just because your staff is Imcompetant.
During September 2012, I took a jacket wich I had purchased in July 2012, which the seams were loosing to Woolworths. I was told that the jacket would be sent to the technical department. I had received no contact from Woolworths and called them myself to be told that there was no error and that I could collect my jacket. I called the headoffice and was informed that under the reference i was given no jacket was given to them. I contacted Woolworths again as was told that they would see to it. I have now again contacted them and awaiting a response as to what has happened. I have never received this type of service ever from Woolworths and am very disapointed.
I have been a loyal woolworths shopper for several years spending at least $200.00 per week. Lately I have been throwing out quite a bit of produce as it has not been lasting more then 2 days. Last week it was strawberries and peaches. Yesteday I purchased what was called living basil. It still had the root attached and instuctions were to place in glass of water on window sill.
This morning it is completley dead. I know I can go back to the store and have these things replaced but I shouldn't have to. I shop mainly at Woolworths Mona Vale however yesterday I shopped at the new Woolworths at Manly Vale so t doesn't seem to matter where I shop.
My daughter shops at Woolworths Frenchs Forest and is having the same problems. Unless there is an improvement I will be changing to another supermarket.
i am a member at woolworth iv been working there for almost a year at first i was get 7 days a week that was great and comes Christmas and the store is trying to save money and guess who get no work casuals like me get NONE bit un fair dont you think i have to call different stores just so i can manage to to pay my bills and now there saying the say thing iam too expensive cause iam on casuals rates now i have no work over Christmas and can't afford any thing thanks to woolworths, iv put in for a transfer at a petrol station cause iam over 18 and yet there not guaranteeing me hours cuaze i still coast to much iv applied for part time and full time but than i still have to wait till some one leave before i can get that position also i would like to stay with company but how when iam not receiving any hours cauze iam over 18... and i COAST TO MUCH whats the use of having causal staff employees when your company CANT AFFORD THEM?
Woolworths absolutely suck!! Online order delivered to wrong house, delivery driver dumps food on front stairs 2 houses up and forged a signature, woolies don't even offer to deliver the following day I had to go pick it up and I get home and something is missing from my order!!!
Speak with 4 diff woolies reps and not 1 apologises and only offers me a huge $15 credit and tells me a manger will call me first thing monday, that never happened I had to phone them to be told the last person i was talking to sent my msg to the wrong dept, finally a manager calls me this morning to rant n rave about human error and offer me a poxy $25 credit!!
I don't want credit dickhead cause I ain't shopping at woolies ever again!!! Anyone thinking of online shopping please do not use Woolworths!!! I want my $150 refunded to my card!!!
I went into a woolworths store in sandton to return a cellphone that i bought on wednesday, i stood at the cellphone counter for more than 45minutes without any help, then i decided to go into the food market with my helper to get few things which i paid for, then back to the cellphone counter and made to wait another 40min, whilst the consultant was trying to get hold of a manager to authorise the exchange, as if that was not enough, my daughter started crying for her bottle, which i left few blocks from woolies, whilst i stood at the cellphone counter waiting to be assisted, i also had a chance to go men's dept to get a jacket for my cousin sister and put it on top of my trolley of paid things amongst other things that my helper was still going to pay as soon as we knew how much credit was still left on my account, after the cellphone transaction, but because my child started crying, i left the counter to get my child her formula, and even told the consultant exactly where i was going, and who i was, after stepping few blocks outside woolies, two guards came running after me telling me to go back to the store as i was under arrest of stealing together with my helper, i mean really now, i left my cellphone at the counter, my helper still in the store, my account card still in the store, but yet i was stealing, well i wanted to see where all that will end up, they called the police and we were detained together with my two year old, i was treated like a real criminal without any explanation given to me, neither any evidence proofing that i was stealing from them. well now that they got what they wanted, i wonder what are they going to say now, because i am certainly going to make sure the whole world knows exactly how they treat their customers, for crying out loud, i owe the bloody store R6000 and yet they want to come and tell me that am stealing from them, i also phoned their customer service line to lay and complaint, but up to now none of these incompetent managers have called me, nor show me their footage which proofs according to their records that i was guilty as charged, well woolies must embrace themselves for a good fight, because i plan to spend every little cent on them, for the way they humiliated me and the trauma they caused my two year old daughter. They better be on the lookout as am going to drag this pathetic brand through the worst they have ever experienced. Disgusted, humiliated and most definately closing my account with them, they dont deserve to have any customers, because afterall they practice racism in their stores any way.
For the first time on Sunday 5th may 2013 I used a kind of new trolley at Woolworths in Benmore (less deep than the standard ones). The front wheels of these new modern trolleys stick out further than the handle bars which is dangerous. I turned quickly to get some vegetables and caught the front wheels. I went flying flat onto the floor and the trolley fell over too. Luckily I was not hurt just shocked...I would advise Woolworths to re assess these trolleys or face the consequences of accident claims in the shops.
not sure if anything will happen with this but here goes. yesterday afternoon my wife and i were driving in the Palmerston area approaching a set of traffic lights at the University Chung-Wah intersection, there was a Woolworths van rego# CA44ZM in front of us and he proceeded to go through a very obvious red light (was red for at least 15 seconds before he went through). and as if this wasnt bad enough we ended up passing him up the road (well worth going through the light) only to see him talking away on his mobile phone. this is pretty disgraceful as he could have caused multiple accidents and was lucky that it was a Sunday and not during peak traffic times.
My wife and I live on the Woy Woy peninsular in NSW and shop at both Woy Woy and Umina Woolworths stores for our needs on a regular basis.
Last week Woolworths put out a brochure advertising Natures Own Odourless 1500ml Fish Oil 200 caps, and 100g Moccona Classic Medium Roast coffee for 1/2 price.
We could not find either item available on the first day Wednesday 16th January 2013 in the Woy Woy store or on several other visits to both stores on subsequent days.
There were many other similar varieties on the shelves but it would appear the items offered on special were made available in very limited numbers or shelves not replenished adequately to supply customers' demands.city
Late December 2011 I bought two pairs of slacks as a part of my uniform for work, they cost R350.00 per pair. I immediately had to re-sew the hems. A week later a button fell off. A month later I had to return the one pair I had worn about 7 times as all the material had started to fray and was completely see-through, plus the seams had come undone. I returned both pairs of pants and was reimbursed. I took that money and bought a top as I couldnt find pants suitable for work as all the winter stock has been placed on the floors, despite the fact that we are experiencing searing heat in most parts of S.A. I wore the top twice, and the knit started unravelling. The sales lady who reimbursed me for this item R 180.00 put her finger right through the garment. So if I hadnt already learnt I took that money and bought two sleevless tops to be worn with my uniform. This purchase was made yesterday 26 Feb 2012. I have the one top on today.
The garment hasnt even gone into the wash yet, the lace bit at the bottom of the garment has come away from the main part of the top completely. It is rather embarrasing to be walking around work like this. It is ironic that I spent about three months motivating to my work place that they are better off adding Woolworths to their list of preferred suppliers so that we could purchase uniforms from your company rather then buying items form DBN companies. Our business is not heavy duty; mostly office based, requiring staff to be comfortable as well as look professional. My recent experience with Woolworths very poor qualitfy clothing proves otherwise. The inconvenience of having to make a double trips for each item bought especially if you live out of town is absolutely unacceptable!
I remember a time when one bought an item from Woolworths knowing that you were paying a little more but were assured of keeping the garment for years. I have items that are 15 years old and still look brilliant! I can assure you my company will not be dealing with Woolworths in the future. I personally will not put foot in your store to buy clothing again. Oh and on that note, it is attrocious that you allow women to try on undergarments (panties) in your store and then sell them to unsuspecting clients!! This is aparently against policy for all other stores. Pick n Pay wont even let you exchange a costume top!
To whom it may concern.
I am not happy with the rewards as i am an interstate owner Driver. I always shop at Woolworhts or Safeways all around Australia lately i have picked
up work going from Sydney to Hobart, Which i still classe Hobart as Australia. When i was In Hobart i stoped at Woolworths on Sandy bay road and
done some shoping when i got to the cash regierter the store manger served me Nannette served me i went to give her my everyday rewards card only
to be told they are no good in Tasmanina this was such a disapointment i was under the understanding this could be used any werer in Austrtila so i left the store so dissapointed that when i need fuel i pulled up at a Woolworth Caltex filled up used my eeverydayrewards card no promblems why is this so or have i been told bulshite and sandy bay Woolworths did not wont to give me any points because i was out of town can you please look in to this for me and get back to me you can contact me buy email or buy phone 0410615775 thank you for your time
I do a small shop at Woolworths Cairns City Store,at the end of my general shop I proceed to the Lake Street counter to purchase my cigarettes,this usually takes place between 8.30-9.00 pm.On nearly each occassion there have been up to four staff behind the counter,usually one serving(sometimes two) whilst the other staff stand around conducting private conversations,ignoring customers awaiting service.Last night 26/2/13 the same scenario with one serving,two conducting a private conversation and the girl who attends the self service area sitting on the bench at the front of the counter joining in the conversation.I work in a service industry and if I performed my duties in such a manner I know the consequences.Perhaps this email could be onforwarded to the Cairns City Store manager for his perusal.
My last visit to Woolworth Carnegie Vic 3163 was so unpleasant and seen such unprofessional behaviour from one of the manager of the store . one of the employee was been embarrassed in front of all the customers and other employees . I am really sorry for the employee who"s been treated in this manner and works in so unhealthy atmosphere .
Manager name Gayle hill brick
store Carnegie Woolworth
Timing 7.10 pm
Date Sunday 23/12/2012
I am working in Woolworths on checkout as a part time employee.I want to do complaint about one of my supervisor his name is KUMAR.Yesterday(31/10/11) he start yelling and abused me in front of my customer and colleagues.If you want check you can see on the cameras its around 6.56pm.Its very shameful behavior by a supervisor,and its not a first time.I talk with another managers about that but nothing changes.Before one of my colleague complaint about his rude behavior before. He is friendly with some of employees and he never put them on full service.
I think its not good for other employees too. I want to let you know what happened yesterday,he told me to open the checkout and by mistake i opened another one and he start shouting and abusing me from the service desk in the front of customers and colleagues.Even he did not come to me and speak gently. i know i do mistake but its not that much big to start shouting on me from long distance.Around 6.40pm he told me to do returns and he was collecting returns from service desk rather to pass me he start throwing things on the checkout and there was one breakable thing and he did not care about that and its falls on the floor and got broken.
I think its not under our safety policy to throw the stuff.May be he can injured me or any customer.I think if supervisor don't follow the rules than everyone going to ignore the rules. I want you to take step about this behavior.
Since your SwanHill store installed self serve check outs the quick aisle is never manned .I find this extremely as often only have a few items and sometimes have waited up to half an hour to be served in the other checkouts.There are lots and elderly people and others who cannot cope with the self serve aisles and I'm beginning to think Ill try Coles whose quick check out is at least manned .this is not an isolated case ,it happens every day at your Swan Hill store
We waited in line at the bottle neck entrance to the Woolworths fuel station in Verner street, Goulburn and we attempted to buy deisel in our 200 litre capacity tank which was on the tray of our 1 ton ute. This was after specifically shopping at Woolworths supermarket in the market place and having to wait in line for 15 minutes prior to being served, because not all check outs were in operation! WHY ? This seems to be a regular occurrence within this store. [THE SECOND COMPLAINT]
Well aware that the discount docket reads 150 litres per Woolworths customer. The attendant refused to turn the pump on because she claims she was not allowed to authorise such a large amount of fuel to be purchased! We told her we had done this before without any problems and would stop at 150 litres, but she was insistent and then she directed us to the Caltex fuel outlet in Sloane street, Goulburn.
Arriving there we realised there was no Woolworths attendant and eventually became aware of the swipe card method by which to gain fuel. {This was foreign} You need not be Einstein to figure out that this adventure, that started with grocery shopping, provoked a range of emotions already, and prevented us from taking advantage of the fuel discount offer!
Why was Woolworths not listening and the fuel offer not honoured ? After refusing us service, and re directing us, why did the attendant not inform us of the method of payment and that the fuel offer would not be honoured at Caltex ?
I was driving to work about 10:12 pm Friday night 05.10.2012. I was heading northbound from Campbelltown on Campbelltown road. I noticed a heavy woolworths truck on my rear vision mirror coming up fast (woolworth's logos are on each side of the cargo trailer all in green colour-it's a delivery tuck). The truck was traveling on the left lane & was doing over the speed limit trying to overtake my vehicle. I was travelling at 80km/ph on the right lane as per speed limit sign. The left lane the truck was on was ending. The right lane I was on merges onto M5. The woolworths truck was next to my vehicle & was trying to cut me off but the truck is so long that if he merged on the lane I was on that I would've been crushed!! I had to take an evasive action by increasing my speed slightly to avoid getting crushed. His lane has ended on the left but tried to disregard my safety & life by arrogantly & dangerously attempting to run me off the road. I managed to remember the cargo trailer's plate which is the back plate number & the actual vehicle plate number which is at the front of the vehicle. I contacted the police to complain about this dangerous truck driver. The police officer I spoke to have assured me that police patrol will be alerted & my complaint was taken seriously. Cargo trailer: U96762 Vehicle plate: AW60GM. Please remember that you need to remind yur truck drivers to value other people's lives & drive safely & reponsively.
I have just returned home after my 3rd visit to Woolworths kiama store were I have spent in excess of $230 so far this week. The store lacks any management expertise, is poorly staffed and overpriced in comparison to other Woolworths Stores. Today as is usual only two major check outs open with large queques, empty trolleys left outside of cashier isles blocking exists ,also empty trolleys and steps left in grocery isles after shelf stacking and empty grocery sheleves in the dried fruit area. You need need to search for a plastic bag to put your goods into in the fruit and grocery area. and it is also not unusual to have to go looking for a shopping basket after entering the store only to find a great stack of them left in the 8 items and under cashier area. I know that KIama residents are mostly aged Pensioners (I am one of them) and that there is no other competition in town. That other custmerson on weekends are mainly tourists who wont complain about poor service rotten fruit and overpricing besides they are only here one or two days. This store needs to smarten up now not wait for competition to arrive, as Coles at Shellharbour is not that far away.
My daughter bought me some panties from Woolworths on Wednesday 31 October. Two panties were bikini style which I do not wear at all. My daughter is obviously not aware of my preferences. I went to the same Woolworth on Friday the 2nd October to ask if I can change it for a full fit panties. The lady behind the counter said she would like to help me but her manager will have to authorize it. Lerato the manager on duty of the customer care then came on the scene. She had a total unwillingness to assist me and just said it is company policy not to exchange underwear. I can understand such policies but my problem is that any one with a bit of common sense can differentiate between underwear that's been worn and those that was not. Those panties were just as it was bought in the parcel with its price tags still attached. It was not like I bought it for myself. Both cos R80-00. For me it is unacceptable to waste money like that. Can anybody reasonable maybe assist me? I've been a loyal client for more than 35 years but will truly reconsider if I am not helped with this matter. The manager did not even LOOK at the panties! She said Woolworths received complaints about underwear being used and returned and since then you do no take underwear back. Well I do have a problem with that and feel my complaint weighs equally too that you have received before. Why should we carry the cost of R160 of something I did not even fit and have no use for it. Why not even look at what I have had to return? Surely one should be able to differentiate. Must all clients be treated the same because one or two who have been abusing the system. I am not somebody that can afford to waste R160! Please assist!
Regards
Maretha Vermaak
I just went to woolworths Legana ( 1pm 19/3/13) and purchased some brie cheese for my daughter, not sure if it was the correct one i told the cashier that I would need my reciept incase it was the wrong one. when i took it back yo my daughters house ( 5 mins away) it was the wrong one.
So I returned it to the supermarket. I was met at the front counter by the front end manager she proceded to tell me that i was not suposed to return cheese that it was a new law, when I told her that I was not aware of this law and that I had mentioned that I may need to return it to the cashier and I still was not told about this law she picked the cheese up and threw it across the kiosk area and into the bin. Her atitude was extremly condescending and rude.
No where in the supermarket does it state this law, so it is very difficult for general public to know. I don't think that it is very good buisness practice to have managers that make customers feel stupid or belittled. afterall they are paid to serve.
I bought a pair of slippers for my 2yr old and it looks like two left feet when she had it on. I then took it back to woolworths. I was attended by a girl call Jesse and she then told me that she will call the manager who was anthea fountain. She came not friendly did not greet. I explain to her my problem and she told me that it was worn and she fines no fault in it.
Not even sorry. But there is nothing she can do. Then she walk away. I bought it two days ago then took it back immediately when i saw fault. I always by by woolworths and believe its quality that we get. But im not happy at all. Its not the first time. Major attitude at woolworths vangate mall. They need service training.
Friday 30 November 2012. I would like to bring to your attention my experience I had in Woolworths, Cape Gate store on Thursday 29 November, during my lunchtime. I slipped and landed on the floor in the centre of the Woolworths clothing section. When I wanted to get up using my hands, I noticed that the floor was wet. I looked around and noticed that the wet floorsign was not there.
Two of the staff were kind enough to help me up and were quite concerned. Another staff member Donovan suggested I complete a form and wanted to know If I needed a doctor and Woolworths would cover the costs. I declined at the time, as I was so embarrassed and was pressed for time. I headed towards the counter and while standing in the queue; I felt the pain in my leg. I asked the lady is she would please bring me a glass of water. She also brought me s piece of paper to write my name and phone number. Whilst in the queue I noticed 2 male Woolworths staff members chatting & looking at me.
They approached me, on my way out of the store, stopped me and asked me for my address, claiming to be the manager. He seemed more concerned about the procedures to follow than my well being. This is the lesson I have learnt. That when dealing with public and you experience a problem â What matter is â¦How quickly and efficiently you resolve the matter. If you havenât ask yourself ten times a dayâ¦.How can we do this better?
Purchased a woolworths brand of creamy potato bacon & egg salad from your cessnock store 5/10. As I was eating it tonight I bit into something hard. As I spat it out, on my finger there was a foreign object, black in colour, with similar texture to that of a small piece of wood. I'm not sure what it is, I just thought I'd let whomever is responsible for that department aware of the problem as there may be similar complaints to mine. I should not find a foreign object in my food when eating food from woolworths brands.
I have been buying the triple decker chocolate dessert since Woolworths starting putting it out on the shelves. Lately I've been noticing that the "chocolate ganache" gets spreaded around to create the impression that it makes out a whole layer... after proper inspection... that's not the case. I have tried and tested this... its a fact .. take the thing apart and you won't find any ganache in the middle. White chocolate is also mentioned on the description of the packaging. Nope.. sorry.. that's just cream you're looking at. Lots of chocolate mousse, cream and a little of the cake at the bottom. Looking at this dessert from the outside it creates a different impression. Disappointing indeed especially at R49.95 for 430g.
Dear Sir,
I am writing to register my disappoint at the Customer Service available at the Livingston Woolworths in Perth WA. This is not the first time that I have provided feedback on this issue. It seems that this subject is not being communicated to the responsible Store Manager with an expectation that things need to improve.
For quite a period of time now this store has lacked sufficient staffing levels in store at peak periods. Quite regularly on a Thursday night there is only 3 or 4 individual checkouts open. Staff are not available to serve in the deli area, and the staff in that area are so busy attending to chores such as washing / cleaning up that they quite regularly leave customer standing at the counter waiting to be served.
To add to this issue is the stock fill that is now carried out during shopping hours. We are reguarly having to dodge around stock that has been left in aisle waiting for staff to come along and put it away. Or several pallet loads of stock on trolleys with two or three staff trying to load shelves whilst customers are trying to select product or move around. Customers are not able to shop in areas where they need. I would also suggest that it would only take one customer to move a trolley of stock, resulting in injury to the Customer from falling stock or twisting to trying to move the trolley and Woolworths would be looking at a lawsuit.
The Livingston Store is now going through a refit, the stock layout is confusing and dis-organized at best. Last night we went to select mens razor blades and we found that a security lock had been placed on the prong with a message to seek sales assistance. In that area there are no sales assistants (and I wouldn't think you would want Checkout staff to walk away from their tills to help), the help desk is down the other end of the store and there were no staff in nearby aisles. This situation is intolerable!
Looking around the store, each and every check out had long queues (including the help desk selling smokes), however staff were closing checkouts to go on break or finish without any other staff to work their area. This was at 6.30pm!!!!
Please understand, I am not an impatient person, however my time is valuable and I do not like the cost cutting or the attitude that we will have to wait - which is clearly what is being suggested by the lack of service in this store.
Hope to see some improvements in this store or I will utilize my option to shop in another location. It would be nice to have the Customers in our local area receive the service that they should be entitled to.
Kind Regards
Lucinda
Went you woolworths in boval qld 4305 twice in the last fours days and found that some of there. Staff are unprofessional and full of shit the first time was friut and veg who lied to me as I was told they had run out of product but when I went back there was plentlt on the shelf.
The second time was fresh Milk the area was unclean with milk products everywhere but where there should have been when I was for a product again I was told they were out of but this time your employee laughed at me and thought it was a great joke.
And again I went back next day and there was stock on the shelf as I woolworths is my closeset store I won't be returning back there I would now prefer driving to Coles it's just down the road about five Klms rather than deal with people that treat you like sub humans and really don't give a shit.
Sending this email is most likely a waste of my time if the rest of woolworths staff are the same I would like to thank for listening my complaints if you get enough of these complaints woolworths will soon be gone.
Do yourself a favour and avoid at all costs. Where to begin..... So my little girl was getting her room redone and we decided to order her a new bed, ottoman and wardrobe from Woolworths. The ottoman showed up as in stock and during checkout gave us the option of next day delivery for a few pound extra, seeing how excited she was we decided to go for it.
Nothing showed up, phoned up a few times and every time we were told it would be delivered the following day, didn't happen. After a week we phoned again and were told that it may show up in two weeks time, that's after we paid for next day delivery. Still have not received the ottoman. The wardrobe we ordered, we were told it should be with us by the next Tuesday, nothing showed up. After a phone call we were told it's probably three or more weeks away, don't bother phoning again until then. The bed, well apparently we're looking at several months from now.
Their tracking system is the worst we've ever come across, for several days there were no updates. Then all of a sudden we received an update for three days earlier saying the item was on its way to us, useless. When we asked about a refund we were told that the supplier has the right to refuse the refund so there is very little chance of getting our money back. If you are thinking of buying something from them, DON'T. Do yourself a favour and find somewhere else, over the years we've used lots of online companies before and never once had problems like this.
I recently went shopping on the 21/11/2012 I purchased a recharge docket for my phone Vodaphone from the service desk. I then started shopping, I tried recharging whilst shopping but had no luck due to no mobile reception. While at the checkout I tried again even asking the lady if I was typing in the right number. She informed me it would work better at the front of the store and I was typing in the right number. I went to the front of the store and stood just outside the door trying to recharge. After several efforts I noticed the recharge docket was for Virgin not Vodaphone so I went back in and talked to the lady at the service desk who had served me. She was ready and waiting, no sir this is your mistake you said Virgin and you left the store so I cannot change it to Vodaphone store policy. I said I was sure I asked for Vodaphone she said no Virgin. This is my first recharge as I had been on a plan and even checked the phone before purchase it said Vodaphone Au you can see in security tapes. Well I asked if we could work this out somehow as I wasn't trying to scam or get something for free I still had my shopping $225 in my trolley. No she said I started to ask for another recharge then told her to wait can I speak to someone else. I am the manager you are speaking to someone. I then asked for the store number and her name Neresa Walker service manager. Store Huonville Tasmania store number 7011. Now I rang complaints they tried to conferance me with the store manager no answer she said someone would ring back that is now 3 days later and I would like a resolution to this problem. I have now sent you a hard copy of the complaint and will be following this up with an ombudsman soon.
On the morning of 2 Dec 2012 on my way back from work I went into Woolies Riversquare branch to buy my groceries. I spent about 10-20 minutes picking various food items in the food market section of the store. I then spent another few minutes waiting my turn to pay at the tillpoints. I paid for my groceries, packed them back into my trolley and walked torwards the door past the children clothing department. On my way a swimming trunk caught my eye which I took to clothing department cashiers, paid for it and left. I walked out of the door past a security guard who as though as a second thought called me back into the store when I had walked about 5 steps away from the door and said 'someone' was coming to talk to me. Another security guard came and mumbled inaudibly about something in the foodmarket and a cashier. At this point I just handed him the tillslip which was still lying on top of my groceries. At this point I was raving mad , paralysed and speechless with disbelief.What is the big deal, I can hear you wonder. Retail sector experience a lot of shoplifting especially during this time of the year. This shop is about the size of a 4 roomed house,(seriously) and when compared with other branches such as Eastgate where the foodmarket is bigger than the entire Riversquare store, why is it that I have not encountered this there as I frequent such stores often. Could it be that the security is oblivious to what is happenening in this small shop at any given time seeing that I had spent time going around the food market and spent time on the tillpoints waiting to pay. One might think that this was just a random search, but I have however in the not very distant past,I saw a security guard playing hide and seek with me in the very foodmarket.How ridiculous it was to be followed in a a small area on a quiet midweek afternoon. Is it possible perhaps for you to ensure that I have a pleasant shopping experience each time I visit your business without risking having your wares looted in the procees ?
I am formally emailing you this complaint. I have lived in Coorparoo for 25 years, prior to you building the new Woolies at Coorparoo, we had the shops downstairs and the car park above, exactly where it is now. There are a couple of Swallow families that have been nesting in that same car park for years now and we've noticed recently that many of their Nest have been ripped down from the marks on the walls. What the hell is wrong with your managers? These little birds Have been nesting there since before you came along, they are not doing any damage! they return every year to the same Nest and bring up their babies?
My friend and I purchased a seed ball on Thursday and hung it up out of view to the public, for the mothers To eat, yet when I went back yesterday it has been taken down? Seriously that is ridiculous, the Swallows alone? You'll never get rid of them, and why would you want to? I'm disgusted at this and would appreciate you not allowing the cleaners to continue To destroy their nests? If this isn't stopped I will make it my job to make sure it's stopped. What is wrong with you people? We're talking about beautiful tiny little birds, and lets be honest we don't have many beautiful inner City birds, Swallows are one of the few smaller birds that are left in the city. Your attention to this would be greatly appreciated.
The service at Woolworths in Sydney is worsening. At the most, there are a maximum of two check outs opened and most of the time, only one check out at which frequently there is no operator present! Very often I have to wait for a long time at a till where the light is on and where there is no person attending it. This is appalling. I've asked one of the staff to send someone over to attend the unattended register, and I was dissmisively and rudely told to go to the self-serve check-outs. Often there is long waiting time to get served. Many of the employees are not customer friendly and some are impolite. I have been very frequently upset and inconvenienced by this very poor service.
It is imperative to have an adequate number of people serving (an increase in this case) with efficiency and that service be done with a polite and pleasant manner.
This refers mainly to the Dee Why branch of Woolworths where I do my shopping. I will be forced to shop elsewhere (another store, not Woolworths) if this problem is not adequately and rapidly addressed.
We to get milk at my local woolworths service station in geraldton WA at 8:30 pm on 22/01/2013. It was marked on special for$2 for 2 ltrs. The girl wanted me to pay the full price. When I told her it was on special she said just pay the fu#*en money I have just about had enough of this f**#n job. With her friends all hanging around the counter I just walked out. Very discussed. The girl was working by her self.
There is a very small Woolworths store at Padstow that I only frequent out of convenience because more often than not the service is very bad and nearly every time I walk in the store I notice a merchandising mistake or product pricing mistake without even trying.I have to ask them to fix it because it's intellectually frustrating to see it.Obviously it occurs through either carelessness or stupidity.It is a small store in comparison to other stores & therefore they don't have a great range of product brands and types, so you would think it would be easier for them to manage it but no...
There is one particular cashier there (an older lady with short brown hair) who is so hopeless that I just leave my goods and walk out in disgust at mainly her stupidty.I usually try and avoid the stupid ones but yesterday I stood in her line to be served & sure enough she still had not learnt a thing about efficient high service cashiering...She refused to give me a bag when I asked until after I'd paid, so my goods were still sitting there on the counter after I've asked for a bag?? It varies from that to her triple handwork to get the goods in the bag (very slow and inefficient).You get the idea...
Many times I've vowed to boycott that store & I stay away for some time but due to convienience only I go again.They've lost a lot of custom from me...Most people go to Riverwood to get good service and product range.At least there I can serve myself...
I shopped at Woolworths in Leanyer just last Wednesday. Usually on Wednseday evenings, I take what I don't need or what is defective that I bought throughout the week, and return it to the store for a full refund. However, last Wednesday a lady by the name of Tso would not refund the items worth and called the customer service manager (A lady by the name of Palak). This "customer service" manager gave us a returns card with the amount: $10. We had the store policy with us which said anything under $15 is refundable in cash, so asked her why we did not receive the amount in cash. We were told that this was all that could be done, so I said we would not be shopping here anymore. The "Customer service manager" replied with "go, go and shop elsewhere" as we did not like what we heard, we left. Never shopping there again.
in December, just before Christmas, i was given a voucher to buy some new clothes. i bought 3 shirts. all three shirts have holes in the same place. initially i thought it was fish moths and i fumigated as well as put moth balls in my cupboard but nothing changed. i also noticed not one other item of clothing had been affected, only the 3 shirts from woolworths. i have taken photos and will send them in with pleasure. you are also welcome to send an agent to my house to see the shirts and inspect all other items of clothing to prove my point. this is obviously a problem with woolworths clothing and after spending R1000 on 3 Shirts i would like something done about it.
Today at 12.45pm I visited your Coburg store and I was most upset by the attitude of your deli staff who refused to serve me and the defensive attidtude of your assistant manager that did not understand the nature of my complaint and was defensive of his staff. Briefly, I took a number from the deli section and await service, the young girl called a number that I did not hear and I ask if she was using the number system, she said yes and asked what we wanted. I asked again if she was taking number and she said that she would not serve me because I was rude towards her. I said that I simply asked if she was using the number system at which time she turned around and walk-off refusing me service.
Another young girl took our order and I asked for the manager. He (named Richard) arrived and as I was explaining the issue he refused to accept my complaint and told me that I was aggressive towards him. He kept asking if I was sure that the girl had refused me service, I kept saying yes. By this time, I was totally frustrated by your staff that I simply explained that I would take the issue to the complaints department. At the counter there where two girls a younger one that eventually served us and a more mature lady who explained that the girl was was young and didn't know or understand what she was doing. I explained to this lady that the young lady who refused me service is not aware that my business should be appreciated as I help pay for her job.
Your assistant manager who also seemed very young had no idea how to take my complaint and kept questioning my reasons and accusing me of aggressiveness. As a 56 yo speaking to a tall, stronger and much younger male, I fail to see why he would feel threatened. In short I was totally embarrassed by the attitude taken by your staff. I will also refuse to shop at Woollies until your management take a good look at your policy of employing young, incompetent and inexperienced staff who keep defending their actions. I will also investigate the possibility of taking the issue further as this refusal of service is not acceptable and Woollies should be made to account for this action. Bad staff and bad management woollies.
hi,i have a woolworths card and have shopped at woolworths for over 30 years holding a gold card.-i am also a vitality card hold er on a discovery medical aid package coastal saver.woolworths have entered into an agreement that only clients on more expensive medical aid packages can get a cash back bonus.they assumed that i because of my package of-R2500 per month i do not shop at woolworths as i probally could not afford to do so .how can woolworths do this to their valuable customers .dont blame only discovery as an agreement is between two parties.i am disappointed having emailed discovery to receive a routine letter that says sorry we do not want to compromise our position with pick n pay so people on the less expensive packages must shop at pick n pay for the cash back ,but people on more expensive packages can get cash back from pick n pay and woolworths.this is surely not a fair practise.kindest regrds suzette mitchell
I have lived in Caloundra all my life, I have shopped at coundra woolworths since it has opened. I am a pensioner and for the last few years have treated myself to very nice salmon from the deli once a week. I have had the most uncomfortable and upseting experience from one of the sales people. I have been told that this woman is deli manager. She has become rude and it is all too much to serve me because it seems to me she finds it all too hard. She doesn't hide the fact and always makes me feel as though I am too much trouble. Yes I am specific in what I want after all I am paying for it and I really don't ask too much. I have never had any trouble with anyone serving me except her. More than one or twice it is every time. Today I went in and left without the rest of my shopping because I was upset by this. I thought about this all day and not sure if I wish to go back. I decided to ring the store manager but he was no available. I have decided to make this complaint but not sure where else to go with it.
Have feedback for Woolworths?
Thanks for your feedback!
Sorry. Please try again later!