Woolworths Complaints Continued... (Page 13)

I shopped at Woolworths in Leanyer just last Wednesday. Usually on Wednseday evenings, I take what I don't need or what is defective that I bought throughout the week, and return it to the store for a full refund. However, last Wednesday a lady by the name of Tso would not refund the items worth and called the customer service manager (A lady by the name of Palak). This "customer service" manager gave us a returns card with the amount: $10. We had the store policy with us which said anything under $15 is refundable in cash, so asked her why we did not receive the amount in cash. We were told that this was all that could be done, so I said we would not be shopping here anymore. The "Customer service manager" replied with "go, go and shop elsewhere" as we did not like what we heard, we left. Never shopping there again.

Today at 12.45pm I visited your Coburg store and I was most upset by the attitude of your deli staff who refused to serve me and the defensive attidtude of your assistant manager that did not understand the nature of my complaint and was defensive of his staff. Briefly, I took a number from the deli section and await service, the young girl called a number that I did not hear and I ask if she was using the number system, she said yes and asked what we wanted. I asked again if she was taking number and she said that she would not serve me because I was rude towards her. I said that I simply asked if she was using the number system at which time she turned around and walk-off refusing me service.

Another young girl took our order and I asked for the manager. He (named Richard) arrived and as I was explaining the issue he refused to accept my complaint and told me that I was aggressive towards him. He kept asking if I was sure that the girl had refused me service, I kept saying yes. By this time, I was totally frustrated by your staff that I simply explained that I would take the issue to the complaints department. At the counter there where two girls a younger one that eventually served us and a more mature lady who explained that the girl was was young and didn't know or understand what she was doing. I explained to this lady that the young lady who refused me service is not aware that my business should be appreciated as I help pay for her job.

Your assistant manager who also seemed very young had no idea how to take my complaint and kept questioning my reasons and accusing me of aggressiveness. As a 56 yo speaking to a tall, stronger and much younger male, I fail to see why he would feel threatened. In short I was totally embarrassed by the attitude taken by your staff. I will also refuse to shop at Woollies until your management take a good look at your policy of employing young, incompetent and inexperienced staff who keep defending their actions. I will also investigate the possibility of taking the issue further as this refusal of service is not acceptable and Woollies should be made to account for this action. Bad staff and bad management woollies.

I have lived in Caloundra all my life, I have shopped at coundra woolworths since it has opened. I am a pensioner and for the last few years have treated myself to very nice salmon from the deli once a week. I have had the most uncomfortable and upseting experience from one of the sales people. I have been told that this woman is deli manager. She has become rude and it is all too much to serve me because it seems to me she finds it all too hard. She doesn't hide the fact and always makes me feel as though I am too much trouble. Yes I am specific in what I want after all I am paying for it and I really don't ask too much. I have never had any trouble with anyone serving me except her. More than one or twice it is every time. Today I went in and left without the rest of my shopping because I was upset by this. I thought about this all day and not sure if I wish to go back. I decided to ring the store manager but he was no available. I have decided to make this complaint but not sure where else to go with it.

I have shopped at Woolworths Kiama for 27 years and will not go back again. I have discovered Aldi and a new Coles Store at Shellharbour which is an absolute delight to shop in. Your Kiama Store is dirty on the floor, especially the fruit and veg section and I am sick or walking around looking for plastic bags to put my fruit and veg into. There are always people stacking shelves during shopping hours, who are polite and it isn't their fault, but they are always in the way when you want something. All us locals know it is one of the dearest stores in the State because you have a monopoly. I have progressively become more and more disillusioned with this store and the state of it.

Every time I go to the Woolworths supermarket in Rundle Mall, Adelaide, I wish I would not meet a staff member there.Why? because her service attitude to me was always bad without reasonable reasons. And after I met her again at the counter at 16:50pm on the 3rd of Feb. 2013, I think that is enough! First of all , she did not greet to me or ask me if I need help at all (I have been used to that). She was freezing me all the time, while I talked to her politely. When I said," Can I have...?" She did not reply. The only words she had said during the service was " Lyca?" I said 'yes'. Then she finished the transation without saying anything even when I said a ' thank you' at the end. During the course, I felt really bad as if I was begging her to sell something to me. Every time I met her, she treated me rudely although I did nothing wrong. I remember in another time, I said I would like to buy a voucher, then she said" for what?" in a rude way. Also, she chatted another male staff member up during a service on another occasion.Most of the staff members are friendly but sometimes I really don't want to go shopping in that store because of her. I guess the only reason that she treated me in a bad manner is because I am an Asian woman. She is an Asian as well but she speaks English with a local accent. I think her boss will be upset if he or she knows this.

On the 12th January I purchased a punnett of rasberries that cost just over $7 ( I cant recall the exact price) from Woolies Racecourse Rd Ascot, Qld 4007. I checked they looked ok and then purchased them, declining the receipt when offered it at the register. Upon opening the packet that night to use in some cooking I found them to be full of mould in the middle layer, I couldnt have seen this from the top. Needless to say, I had to throw them out and not having got a receipt for their purchase, I felt it pointless to return them to the store. I do frequent at this store as I work locally and just wanted to point this out and convey my disappointment. Berries are a luxury item on our shopping list and I was left thoroughly unimpressed that you are selling fruit clearly past it's use by dtae.

My wife Mary received an offer by email 11th November titled "Mary, your first exclusive offer" Save 10cents per litre on fuel when you spend $30 or more this week. Offer ends Sunday 18 November". We spent $257.97 at Woolworths Gordon on the 17th split into 4 invoices. Her account was credited with 4 cents per litre. I queried why she wasn't credited with 10cents per litre. Today I called by phone and was eventually routed to a man. He was aggressive and rude.

First he didn't want to hear the reason for the complaint from me and only wanted to talk to Mary. After he had verified her account details he then talked to me. He wanted receipt details which I advised I didn't have as they are shredded after purchase items are checked and charges verified on our card which is normal. To cut a long story short this guy is unsuited to liaise with a customer. Furthermore Woolworths haven't honoured their offer. Mary's account clearly shows the 4 invoices on the 17th and only 4 cents per litre credited when she had clearly qualified for 10 cents per litre within the validity of the offer. Why does Woolworths make an issue out of something that should be so straightforward? It isn't the amount of money that's the issue it's that Woolworths haven't honoured their offer.

On Thursday the 17th of January I was shopping with my daughter in woolworths forrestfield west Australia. Which is not my normal shopping centre and I was appalled at the lady on cashier 9 by the name of cherry I think ,she was extremely rude and threw my shopping into my bags she was more interested in what was going on in the rest of the store than she was me. I don't think she really wanted to be at work I have never encountered such rudeness from anyone in a shop before I was very disgusted its not giving the shop a very good reputation Regards Jenny corry

In september 2012 I enquired about pet insurance and subsequently received an email adv ising that if I applied for insurance on line I would receive a $50 gift voucher within 60 days of policy being effected. I subsequently took up the offer.

At the expiration of 60 days in October 2012 I rang Woolworths and was advised that the gift certificate was being sent. Another month passed and I was told that there was a problem with their system and they could not indicate when the gift certificate would be available and they again acknowledged that the $50 gift certificate would be available as soon as their system was corrected. On 24th January 2013 (some 3 months after the gift certificate was due to be sent) I received a gift certificate for $25.

I have since made complaints to Woolworths Pet Insurance who said they would ring back within 48hours and Woolworths general complaints and I was told the matter would be investigated and they would contact me within 4 day maximum. To date I have heard nothing. I woiuld also point out that I have made numerous phone calls in relation to this and each time wasted up to 1/2 hour and on every occasion it has been blatantly obvious that nothing would be done.

Last night a couple of girlfriends and myself went into our local Woolworths in wagga to buy some fruit, I searched everywhere for mangos but there wasn't any left, as I reached the check out with my other items I noticed about 10 shopping baskets with end of the day items that people couldn't purchase and that looked like they were getting put back, my friend pointed out that there was a mango in on and I was so excited, so I picked it up and headed for self serve, all registers were taken so I stood behind my friend and waited, as I did this out of the corner of my eye I noticed one of your employees staring at me, which she continued to say " Ahh you have to pay for that?" I looked at her baffled and replied " well that's why I'm standing at the register waiting" she then said " well some customers just think they can walk out of here with those items" I relied " well im not going to" then she added " wasn't there any left in the fruit section that you could of taken?" I relied " well no that's why I'm taking it from here" she soon walked away, but there was so many people at the self serve I was so embarrassed! I felt like she accused me of something I'd never do and she didn't even apologize! I love woolies and this has just turned me off completely.

For many years I have shopped at Mawson in ACT and always had good friendly service. One lady in particular (Megan) on the checkout was always very friendly and accommodating whilst still working hard and efficiently. For some reason a few weeks back she would not communicate except to say Hello - she then took my bags and proceeded to put my groceries through. I couldn't gain any conversation from her whatsoever (no personal issues were ever discussed always friendly day to day chit chat prior to this occasion) when I asked if she was okay she replied "I'm fine" and that was the end of the conversation. When I paid for my goods there was no goodbye - however I noticed on the eftpos machine it had on the screen "Try Contactless". I had assumed this meant that the store was trying a less then friendly approach to get customers through quickly and used to not being communicated with - hence the try contactless. This was an assumption as I now know it is in regard to your eftpos facility. This whole trip left a bad taste in my mouth as I was uncertain as to why I was being virtually ignored, was it policy or simply aloofness on your staff members part! Benefit of the doubt I thought this was a new policy set by Woolworths, the store was being revamped, perhaps the same self serve system as Erindale was to be installed at Mawson meaning less human contact.

Today I returned to the store today with my groceries. I saw the checkout was vacant and the usual staff member was there whom I had once shared friendly conversation with. My groceries were put through without a word. At the end I turned to Megan and said "I suppose this Try Contactless is why you don't speak to me anymore, I think it's ridiculous, rude and disgusting, I shall miss our little chats" and I left the store with pent up anger, disbelief and hurt. The staff member did not respond when questioned about Try Contactless, no explanation, no we're not allowed to converse, simply nothing, I was distraught and left the store in tears, disgust and humiliated.

I loaded my groceries and sat in my car distressed and tearful. I pulled the receipt and rang the store asking for the Manager or Supervisor. After some time I was put through to the supervisor. I wasn't asked my name or for a contact number. My complaint was heard and I was informed the complaint would be forwarded to the manager. On no account was I asked my name, told about the new eftpos facility Try Contactless which is what I'd been thinking the staff member was doing - not allowed to converse. No, just plain rude I've come to the conclusion. The supervisor was informed of the event and that I would take my business elsewhere, anywhere but your store henceforth.

Having worked as Customer Liaison Officer in Perth, WA at FAL for many many years and having had to deal with difficult customers and indeed our own chains, never ever would I have ignored a customer or been barely courteous as I have been treated. I found your store unsympathetic, rude and downright insulting, there was no concern shown for my obvious distress even though I had said I had just left the store and was in the carpark and it was blatantly obvious I was tearful. Nobody requested my name and number to call me back with an answer for my mistreatment.

Poor poor show Woolworths, my custom and respect has been lost.

Mrs J Madeira
Fadden

To whom it may concern Store Woolworths westfields Liverpool NSW Date - 5th Feb 2013 at 7-30pm I was waiting to be served at the smokes counter another customer was infront of me she payed for her items with change heaps of small change. I was wait waiting and still waiting a good 15min and the supervisor lady did not even say i will be with in the minute or anything kept serving this customer with heaps of change. I give up in discuss in waiting this is not the first time. Just because you have the manopoly of the market does not mean you don't care about people and waiting.

I bought a 10 pack of sundried tomato chicken kebabs from Woolworths and 1 whole stick was full of bones, cartilage, knuckles etc......absolutely disguisting as I was feeding it to my 3yr old who could have easily choked if I didn't spot it before cooking. Paying nearly $12 for a pack I expect good quality and not something u would not even feed your dog! Not happy at all and I definitely wont be purchasing them again and have second thoughts about purchasing any meat off of them now.

Woolies claims to have
1. Buy something and use your rewards card and get so much off DONT WE HAVE ENOUGH CARDS ALREADY and why do we need a card we are already shopping there???? This is discrimination as we dont want a card
2. Buy 2 get for a less amount what happens to single people we cant use 2 of thing as they will go off again the elderly and disabled loose out as most of them are on low incomes and wont use 2 items.again discrimination the specials are only for families
3. every week for the past 3 weeks I have had to return because the price was incorrect or the item was not correctly put in.

I left my wallet in your store at Westfield Chermside on Saturday and have waited until today for the Chermside Conceirge to be open and go look in the centre lost property. On the Saturday I looked through the store again and asked two people one of which was a supervisor about the missing property and received no help just a "nothing has been turned in".

I have waited and called the centre management at Chermside and according to them the major retailers have their own lost property section and I have been calling them all day and the line is perpetually busy. It is being extremely difficult to resolve woolworths have it tucked away safely or it has been stolen and I should be spending today getting a new license and renewing everything as I leave the state in the next few days and need ID.

I work within woolworths myself and would handle a lost wallet from a regular customer more seriously and dilligently.

Someone from woolworths credit card division contacted me on the 26th June 2013 to advise that I pre-qualify for a Gold Woolworths credit card because I was such a good payer on my store card. I advised that I accepted, he did a credit check on me and approved me for R29500 on the credit card. I received an sms on the 3 July 2013 to say my credit card is ready for collection. I went in with my required documents (my ID is on my maiden surname and proof of address on maiden surname but my credit card was approved on married surname of which I took marriage certificate with as well) which was approved in store and my credit card was open and made available to me. I used approximately R9000 on the credit card and went into a Pick n Pay 2 weeks later and the card wouldn’t work, I phoned into the credit card division and was told that my card was blocked because my fica documentation wasn’t correct.

My question is, how can Woolworths/Absa approve me with a credit card without validating my Fica documentation first? And how can they block my card after providing me with the credit? According to the consumer protection act I am In all right to not pay that credit card and service fees for a service I do not have? I have an Absa credit card which is also on my married surname and have no issues with that so I don’t understand and I have a woolworths store card which is also on my married surname?

I went to the woolworths branch in kerk street to exchange my son's boxers.. I understand that your policy states yhst underwear can not be exchanged but exceptions csn be made especial when you can see thst there is no ways thst that those could have been worn. I was referred to a supervisor/Manager (Pacience Ledumo)and I explained to her that my x took our son for shopping and the bought 2 of those 3sets boxer shorts of the same colour and socks which are not his size and that all I wanted was to get a different colour of the boxer shorts and the correct size of socks.

The lady advised that she can see that those were not opened but they need to be consistent in a sence that they cant exchange for one person and not do for the next which I do not agree with as situations and circumstances are different. I could not speak to the store manager ss I was advised he is on leave. All I want isto exchange which to me seems reasonable since I have explained my reasons. I hope someone will be able to make a decision.

Woolworths have now redone the isles in the Fruit and Veg Isles. Where as before the fruit used to be in the front isles and the vegetables at the back, Woolworths have now mixed up the Isles so that they are intermingled. Whoever came up with this stupid idea obviously does not do the shopping. It has now become very time consuming to find items. I will now be shopping at Coles as I haven't the time to go up and down isles looking for what I want.

On 22/01/15 I 'bought midnight beauty seedless grapes' from Woolworths store in Croydon (store Id 3216). There was no price tag at the shelf where we picked up the grapes... At the self-scan counter I was surprised to find that the grapes were priced $8.98/kg. I walked back to the shelf to check the price again, when I found that the price was not displayed at the shelf, I asked the attendant if the price was correct.. She assured me that the grapes were indeed $8.98/kg. by this time my husband had finished scanning all the items and we didn't bother about returning the extravagantly expensive grapes (we paid $9.74 for 1.085 kg grapes).

Next day my husband happened to go to the same store again to buy something else. He was shocked to find that the same 'midnight beauty seedless grapes' has a display stating 'was $2.89 now selling @ $1.89/kg '. He called me immediately to find out if I still had the receipt from previous night's purchase. Fortunately I still had the receipt in my wallet. When we questioned the staff at the customer service about the price difference, she said it was the fault of the scanning machine and refunded the extra money charged for the purchase (it was a refund of about $8.00).

My question is how does such a thing happen and customer is overcharged 8 times? Does the Woolworths store know how many customers bought those overpriced grapes that day and never realised they paid 8 times the correct price? How often does this happen at Woolworths? It is impossible to check the correct price of every item from the grocery trolley . Woolworths should track all the sales for those overpriced grapes and refund the money to the customers. Very annoyed about this lapse from such a reputed retail giant..!!!

I will never buy fruit and vegetables from Woolworths again. I am sick of throwing out rotten avocados. No more! Does anyone else shop their and find the quality of their food to be going down lately? I would be curious if you had the same response!

To the Hierarchy of Woolworths management, I'm a loyal customer who shops at the end of the day after work and I find it excessively inconvenient when I purchase items and the express lane at Woolworths Chester Hill is unopened due to in sufficient staffing. What is the point of having an express lane when it is un staffed? How come Woolworths doesn't hire staff when they are needed. Every time I go there it is an on going scenario, same situation where the staff there simply say use the self service lane or wait behind the heavy trolleyed shoppers. How inconvenient is that when every second counts? I don't want to use automated or self service, I want a person to serve me. I am un satisfied with the customer service to a degree that a lot of my friends and colleagues agree with me. I hope this matter resolves quickly

To whom it may concern, Woolworths are advertising Australian prawns at a discounted price for Easter unfortunately, I have had two unpalatable experiences with Australian prawns which I purchased from two different Woolworths stores…the prawns were bought about four years ago…too afraid to buy since then.

My complaint is; the prawns are too salty…my Aunty also bought prawns from East of Perth, Belmont area (I live North of Perth) and had to throw them away, too salty.

I am annoyed because I am a weekly shopper at Woolworths and am unable to take advantage of Woolworths Australian prawns when on special.
Prawns are the only seafood that is inedible at Woolworths…salmon, lobster, and other sea food is fine.

Kindest regards,
Lesley.

Normally if a pruduct I buy is unsatisfactory I either throw it away or never buy that product again. However this seems to be happening more frequently especially with Woolworths Home Brand. Many named brands that you used to stock seem now to be unavailable. It wouldn’t be a problem if your Home Brand was of equal quality

Woolworths Home Brand Fishfingers – absolutely tasteless, appeared to be some form of mash inside the crumbs that was a grey colour. No sign of any fish flakes whatsoever. Will definately not buy again.

Woolworths Home Brand Pizza – a cheaper product than McCann or similar but you seem to have forgotten the topping. We had to add cheese, ham etc to try and make it edible. Very poor quality and will definately not buy again.

Woolworths Broad Beans – please bring back Birds Eye. Your product is inferior and a strange muddy green colour. I bought two bags and had to throw both away.

Today I cooked a piece of Shoulder Pork (1.9kg) that was purchased at Woolworths Dural. There waws so much fat which had obviously been added to make up the weight. After having the pork for dinner (for two people) there is about 250g left. I intend to return the product to Woolworths tomorrow

This is really just a small sample of my gripe against Woolworths. You’re making massive profits so why are you trying to rip off customers. Maybe you have such a huge market share that you are becoming blase and as a result quality is suffering. I’m thinking of shopping at Aldi’s instead.

We bought some mince from Woolworths Beenleigh on 25th march 2014, this mince had a used by date of the 27th march 2014. We cooked the mince on the date of purchase and noticed a rather foul smell emanating from the mince. After trying the mince once cooked the smell and taste was still not right. We believe this product may have been already out of date.

This has cost us an entire meals worth of products as we had bolognaise that night so we used sauce pasta and cheese for this meal. Feeding 2 adults and 5 children is expensive enough without having to throw out an entire meals worth of food because the product is not edible.

We anticipate that woolworths will respond to this matter.