Woolworths

Normally if a pruduct I buy is unsatisfactory I either throw it away or never buy that product again.

However this seems to be happening more frequently especially with Woolworths Home Brand. Many named brands that you used to stock seem now to be unavailable. It wouldn’t be a problem if your Home Brand was of equal qualityWoolworths Home Brand Fishfingers – absolutely tasteless, appeared to be some form of mash inside the crumbs that was a grey colour.

No sign of any fish flakes whatsoever. Woolworths Home Brand Pizza – a cheaper product than McCann or similar but you seem to have forgotten the topping. We had to add cheese, ham etc to try and make it edible.

Woolworths Broad Beans – please bring back Birds Eye. Your product is inferior and a strange muddy green…

We bought some mince from Woolworths Beenleigh on 25th march 2014, this mince had a used by date of the 27th march 2014. We cooked the mince on the date of purchase and noticed a rather foul smell emanating from the mince.

After trying the mince once cooked the smell and taste was still not right. This has cost us an entire meals worth of products as we had bolognaise that night so we used sauce pasta and cheese for this meal.

We anticipate that woolworths will respond to this matter.

For the last month there has been no Home Delivery at Bankstown Woolworths.. Many elderly people from Bankstown Community are affected by this change and cannot do their weekly and fortnightly shopping because it is too heavy for them to carry the groceries. This has been the main topic of discussion among the seniors. Why did the Bankstown Woolworth manager let go of the previous delivery person before rehiring a replacement. It seems to me that it would be an indication of his management skills to preform a basic management task. The manager “Tony” assured us we would only need to wait maximum a week for a replacement driver but it’s now going on the third week since it was bought to his attention.

We cannot do our shopping because the manager is not competent enough to…

I bought a pair of size 13 school shoes at Festival mall in July 2013. I could not understand why the one shoe after six months are torn in the front. Just to discover that one shoe is a size 12 and the other one a size 13.

How did something like this happen as the cashiers at Woolworths check everyting thoroughly? The size 13 is still in a good condition.

I would like to inform you that I have had some very unpleasant shopping experiences in Woolworths Supermarket at Wynnum Plaza, Wynnum West. Usually I prefer to check out with the self service machines as I can use up some coins. Recently the machines have failed to count my money correctly when I put it in on three separate occasions. On the first occasion when I asked for help, the store manager (Deb) told me that as she can’t tell how much money in coins I put in, she was unable to help me.

The second time I put in a $20 note which did not register and had to argue with your manager to get my money back. The third time it did not register my coins, and again when I asked for help, the store manger (Deb) told me that she was unable to check the machine as it only gets reconciled once a…

For the past two to three years, I have been buying uniform for staff at Woolworth Alberton branch and I never had any problem.

However, this year things seems to have changed. This afterI requested the branch management to sign a declaration of interest form (which is a pre-requisite for for all suppliers rendering a service to the company I am working for). The declaration letter only serve the purpose of confirming that Woolworth is independant and has no business interests in the company that I am working for.

The branch management indicated that they could not help me because they are not allowed to sign such documents, which I find strange considering that the letter does not bind Woolworth to anything, but just need a declataion to be made. 00 to spend, which I will forfeit if I…

00. These were on the end of a stand facing the rear of the store. On both sides of that stand they also had chips, so one would think that all the chips there (front and 2 sides), would all be the same price. 50.

On inquiring I was told they were not on special. As many people don’t check their dockets (I do, as I often found errors in their favor), they would not be aware of Woolworths misleading tactics. This would be a good case for “The Checkout” program on ABC

One teller was available and I waited in the queue for a few minutes when i was approached by a staff member who asked if i am paying by card or cash because they only accept cards. When i answered that i am paying by cash he asked if i don’t have a card. I then couldn’t pay for my goods and left the store.

I’ve been having this problem for the last 3 months. the customer service consultant at woolworths gateway(umhlanga) think that the solution is an apology and a refund! But the problem has NOT even been addressed because I just opened 2 bottles of milk and guess what? Its spoilt again!!

I thought that just maybe the problem was sorted but I was wrong, I dread to think if I had given it to my 6 year old in his cereal this morning. Now have 19 bottles of milk expiry date 13/07/2013 and I won’t even bother opening the rest!

I can’t imagine having to have my coffee with any other brtand of milk, if this problem is not seriously addressed URGENTLY!

I bought my 6 year old boy some brown boots for winter at woolies and he wore them twice only but already they are peeling off on the the top. 00 and they are the new arrivals for this winter at woolies.

I am disappointed because i don’t go anywhere else to buy my kids some clothes. I want to return the boots since i have the slip still. How am i going to get help!!!

Hello, I have been a loyal customer of your Woolworths store at The Pines – Doncaster East. Great lay out and lovely staff. HOWEVER .. 8 of the last 10 times I have been in to shop over this summer period ..

Last Thursday nearly 20 minutes! The stores reputation is taking a hammering amongst the community – I can tell you that for a fact .. Surely your revenue is down on last year due to this – its no good reducing your costs ..

Coles will beat you with their service and inflict further pain. Anthony

I made an order on the 8th of February ( order no: 5487706) for a woolworths online delivery. The time I was allocated was between 5-8. 30. The driver was over an hour later than 8 and arrived at quarter past 9 in the evening with melted prawns and fish. 45!

I called up again at 9 and spoke to the manager to express my frustration. This is unnacceptable. I was an hour late for work and had to pay a fine as well as not being able to eat dinner before going and having to buy dinner elsewhere.

We had to throw the fish away as we couldn’t put it back in the freezer and had no time to eat it. I was told by the manager we would get a refund for the frozen goods but we haven’t and it has now been 2 weeks.

This is extremely poor service from woolworths, it is clear that they…

Hi, i placed an order for a washing machine and fridge freezer on friday 8th feb 2013 online. i selected the delivery option of “within 6 working days” and as our new house is not available until 22nd feb 2013, i asked for it to be delivered to my mums address.

quite satisfied that the items would be delivered within the week to my mums address. the following morning, to which i placed the order, i woke up to an email from woolworths to say that they were “confirming your order for delivery on thursday 23rd march 2013″ this is NOT within six working days its not even within the same month…if i had been told this before i had paid for the items i would not have purchased them as this date is far to far away and no good to me!

)which cost me on my…

I bought a bunch of what looked like good bananas on mon.7-1-13 at the Ermington branch of Woolworths and they were absolutely awful. They were black on the inside (not outside )and tasted chalky without any flavour.I was unable to eat them ,so just wasted money.iInow remember why I NEVER buy fruit and vegetables at a super market.It is time our super markets shaped up and stop serving us crappy food.

Woolworths shopping trolleys are some of the worst I have encountered. I have a very sore foot and a bad back and these trolleys are almost impossible to push around. Yesterday I tried out three trolleys before thinking I had a decent one, only to find part way round, that it kept veering towards the shelves.

I was absolutely frustrated and exhausted by the time I reached the registers, I am sorry to say I let fly at the poor girl there, I do know it’s not her fault, and am sorry for that. I think Woolworths need to lift their game regarding the repairs and servicing of trolleys, they certainly charge enough for our groceries, particularly when they don’t look after their customers.

I for one will be spending more time at Aldi’s and Coles where I have had better…

I have been a Woolworths shopper for many many years. Slowly over the last couple of years I have been disenchanted with initially the meat and then the fruit and vegetables, so much so, that I have found myself buying those products from independents in the same area.

I shop at Victoria Point in Queensland. Over this Christmas period while doing my normal weekly shop and rather than making another trip elsewhere, I bought some lady finger bananas. Typically, as I had found previously, they soon became over ripe in a matter of days.

Roughly a week later doing the same thing, I though I would give Woolworth’s bananas another chance. These lady fingers, even after 4 days at home, were still as hard as a rock and you could have thrown then against the wall and damaged the wall.

I am afraid…

Today at around 3:30 i went to woolworths caltex in eaton and the lady on the counter was rude and lacked all the manners that are integral part of customer service. She was ok with other customers but she didnt greet when i entered the shop for payment and never said thanks while i was leaving.

She discriminated me being from asia and i feel extremely offended for this act.  I request a strong action over the matter and example should be set so that such ridiculous minded people mend their ways and refraining from earning bad repute for such a big brand like woolworths.

I am absolutely appalled at your service 3 times I have phoned and been on hold an hour which has no doubt cost me a fortune when my bill comes in just to be cut off my poor daughter has not been able to play with her Xmas percent which is broke and all I am trying to do is return it I want someone to call me over this matter as I want to log an official complaint,as soon as my account is paid I will be cancelling this account, 07946739441

I write to complain of a forced bagcheck that occured between late Nov & early Dec 2011 at Dapto Woolworths. The facts and circumstances are that a female superviser asked to check a bag I was holding. The bag was a backpack packed with the kids pre-school cloths.

I refused to open it while explaining my rights under the Bagcheck Guidlines. The superviser became agitated and begun arguing – demanding that I open the bag while co-workers blocked the exits. Eventually a male male night manager or something came and told me to open the bag.

With the exits blocked by staff members and security guards, I had no choice but to open the bag. No stolen items were found. Fair Trading has made an attempt to resolve the matter, but the Woolworths manger denies any breach took place based…

 I am informed by my daughter and her boyfriend, who were also on the exit side of the checkout, that the packer said to them that I had changed my underwear in the isle with new ones from the shelf, and shuved the old ones under the isle shelf. I believe the packer also asserted that this had occurred on multiple occassions without me having paid for the underwear.

Statements from witnesses have been made…

I had a $15 off everyday rewards voucher to be used between 17-24 Dec for a bill over $150. 09 on the 24 Dec. I forgot to give it to the checkout assistant at the time of the transaction, then remembered as I was putting the final bags in the trolley.

The assistant told me to take it to the service desk & they will fix it up. I find it poor that a company as large as Woolworths couldn’t correct something so simple. I would spend over $20 000 a year at Woolworths and after this experience I am seriously thinking about whether I will continue shopping there.

I recently was trying to take up a online offer from 14/12/12 for 66% off canvas prints which was valid till 18/12/12 but your server was having issues and I was unable to create canvas on your site from 14/12/12 till 18/12/12. On approximately 15th or 16th December I called both woolworths online and woolworths photo department at George street to report the problem and no one was able to assist and all I got was hang ups by woolworths online operators and promises of phone calls back to help resolve within 24 to 48 hours.

I continued to try and log onto woolworths site and create canvas about 8 times a day every day until finally on the 18/12/12 I was able to log on and created 6 canvas prints when I finally got a call back from a male rep from woolworths online to try and help me…

Woolworths – Macquarie Fields, Sydney. I am a loyal Everyday Rewards customer who On the 17/12/12 at 6:25pm I purchased a $29.00 Vodaphone Recharge voucher from 1 of the self serve registers, I got one of the staff girls to help me as I was having trouble. The girl helped me and left me to collect the receipt printing out, as I grabbed the piece of paper that came out (thinking it was my Recharge voucher), without looking at it I popped it straight in my wallet and left as I am 6 months pregnant and I was with my 18 month old daughter who was crying in the trolley. It was 10:30pm when I thought I better recharge my credit as I had a hospital appointment the next day, I pulled out my voucher I had a at look for the 12 digit recharge pin and it was nowhere.

I had a closer look at the…

Since the 28 Nov 12 until 1 Jan 13 Woolworths in SA has been offering 2 for 1 at BWS for Matua Marlborough Sav Blanc. On 2 occasions I presented the dockets to two separate BWS outlets, to be told that they don’t have any of the wine in stock.

On both occasions I left without purchase. This is a blatant case of misadvertising to get customers to visit BWS in the expectation that they will buy other product. It also shows the lack of Woolworths commitment to honouring company commitments (The dockets do not suggest the offer is while stocks last).

I have better success with these type of offers with Wollworths’ competition and will be using them in future. I shall look on these offers with much suspicion and distrust in the future. In a time when trust is a rarefied comodity…

I was shopping at umina woolies on sat 29-12-12 at abt 6:15 there were 2 big registers open plus 3 items regusters & 3 self checkouts opened & at least 30people lined up at items & self checkouts & 4 at normal registers as i am a local & its holiday time i feel that to stand in a lineup for more than 5mins i find very annoying & the young at self checkouts never appologised for the wait but

was too busy swinging her keys around while customers where getting annoyed with the wait because 2 self checkouts were closed apparently due to crashing all we asked as customers is to be informed of what wait was all about but the young wasnt even intetested in her job i will never shop at that store again to incompotent staff members ….

The ladies at the service desk continued to argue with me and tell me I was wrong.! They. Then only refunded one amount of part of the item. I am upset as I have received shocking customer service and was not even helped correctly in the end.

I will NOT be shopping at woolworths Nightcliff again because of those two ladies!.

but I am so frustrated and appalled in the quality of produce and lac of staff care and more so knowledge or experience in the dayly preparation in your fruit and vegetable section not to mention disgusting state of shelving in the meat department I worked at this store glenhuntly for six years.

So I have seen the care for your customers and the quality dissappear it has no baring on the fact that this store is being refurbished that will not change the quality of produce provided I have shopped at this store for twenty years each time I walk through the produce department I feel sick in the guts with the crap overripe Rotherham and withered mess that you provide your customers with.

i am posting it on YouTube under the heading woolworths glenhuntly and sending a copy to Coles new world…

I purchased a pack of Chistmas Mince Pies this morning as a treat for my colleagues. When opened, they were pale and tasted dreadful. We had to hunt for the filling and the pastry was really disgusting. What a disappointment!

Although – why was I disappointed? The hot cross buns I purchased at Easter were as insipid and doughy as these pies. I am 61 years old and have supported Woolworths always but I will not be purchasing anything again.

I’m wasting my hard-earned cash. This is not my only complaint as I have had bas service and clothing incorrectly sized during the last two years. What has happened to good old Wollies where you got value for money?

Well I have never seen this happen before in my life, about noon yesterday Woolworths Mowbray store (Nth Tasmania)ran out of shopping bags. It was just an awful experience I should have just dumped my trolley and gone home, packing the shopping into garbage bags was just a disaster, not only me but others in the car park had groceries going everywhere as we were trying to transfer the bags to our cars and

the flimsy bags broke and dumped the contents on the ground. you know there’s a new Coles being built across the road and after today I cant wait for it to open even though I have never been a coles fan.

And you know this doesn’t even start to describe the problems I had when I got home trying to unload the stuff.

but I am not happy at the fact that the whole store including the meat department had paper towel shoved over leaking water but not one wet floor sign I am so angry that I will never shop at a woolworths store again I will now be going to Coles.

I am not upset about the water I am upset at the response of the team member and at the fact it was obvious that there was a freezer and no signs to warn customers of the slip

I believe one buys ‘supposedly’ good quality at a higher value than competitors for a reason. I bought milk, 2×6 pack of low fat long life milk and a 6 pack of full cream early Feb 2012 so that the milk can last me longer.

5l milk on sale, instead, only to find it was 1l bottles in a six pack on sale at the Potchefstroom mooiriver branch. When i opened my second bottle of milk out of the 12 low fat milk pack,in the last week of Feb, i found out it was spoilt.

I called in the customer services no. and tried to report the matter. The lady assisting me told me what kind of info was needed so i asked her to give me a call back at 13h30 but she never did.

The following Day i called in again and Cindy was very helpful and apologised on behalf of the previous call centre agent…

Hello, For the first time ever I took Woolworths advertising to heart and planned our Xmas fare around the exciting special menu and products – punted in the magazine.

firstly staff didnt really know what I was talking about and secondly after being pretty persistent and finding someone who did have a clue….. I have spent a fair bit with Wollies – not all of which is visible because I dont always have my card on me and felt pretty aggrieved.

Lets say loyalty has slipped quite a bit. Im finding Spar a lot more helpful and friendly …….. and its a shame really cause the one or 2 products I did manage to get gave me a taste of what we had missed.

When going into redeem the Herald Sun voucher Woolwoths Eastwood Street outlet. On enquiring if there was other legs…

I went to the Deli department at Ballina Fair Woolworths and was served by the rudest person I have ever had to deal with first the fact I wanted a quarter of of BBQ chicken (why do you advertise to sell as a quarter if the staff resent having to cut) then god forbid I wanted some seafood and that did not go down well .

Got to the checkout and discovered that instead of marking my two items chicken and seafood both chicken . I will never ever set foot in Ballina Fair Woolies again and will tell all my friends what a shocking place to shop it is .

I am a pensioner residing in the Lower South Coast KZN and where we do not have many shopping options. I have always been an avid Woolworths supporter but am getting very disillusioned by the poor standard of food items available to us at the Shelley Beach branch.

Yesterday was a good example – Your full cream milk has as little cream as your low fat and fat free versions. Are you trying to save by dispensing inferior products into Full Cream bottles? I think YES. The fat free Sweet Thai Chilli cream cheese container was only 2/3 full – again, are Woolworths stealing from the public?

YESWorst case was your chocolate cream cake!! This delicious looking item has supposedly a layer of cream in the middle throughout. We happened to open the cake up and there is only about 15 mm…

Please send my request and approval of my Temp Card, every case there must be exception. Maybe because I used to work for Woolworths that’s why my complain is not consider.

I went to woolworths Maponya mall yesterday with my sister inlaw who is over 8 months pregnant we purchased a few items left and we got home she realised she left her phone in the woolworths trolley we were using. We called the phone it was still ringing so we hurried back to the parking area trying to locate the trolley.

Some other gentle man called Vusi who also works for woolworths was going out to either lock the doors we explained our issue and he listened let us in, Mxolisi was shouting at him for letting us in and continued to make an ass out of himself in our presence.

We got to the trolley and when we called it we could hear that the cellphone was in one of the trolleys and we managed to find it. Had he handled the issue differently if he thought we were going in to try shop he…

AFter phoning Woolworths financial services durring the last 4 weeks spending almost 20 hours on the phone with vsrious peopla and departments not 1 person is able to give me the balance of my woolworths credit card. I have not received a statement in over 3 years.

I have not received a call sms email or postal letter regarding my account. I have been told i have been handed over and this information reflects ob my credit record now but no collections agency used by Woolworths has any record of my account.

No on is able to help or even knkows how to help me or who I can call. Everytime some ones says they will phone me back they never do. I am so frustrated by this disgusting service I have received.

I am handed over but no one can tell my why or even how much i owe to set this account…

On the 25th 07/2011 I walked to Maponya Mall to find one of my brothers a birthday present. As usual I walked to Woolworths Store. I then got fascinated by this jacket for R599 witch I thought he would like I then paid for it with my bank debit Card.

The next day I took the present to my brother but the guy never liked the jacket then on the 27th I took back the disliked jacket to the same store in Maponya Mall. she the turned around to say the item is no more in a resalable condition I then demanded some clarity to that she then said no the is cigarettes in the pockets I then said please give them to me No she could .

I was driven to frustration as I felt being treated like a shop lifter by store stuff and they Manager I was left with no choice but to dump them with the jacket with my…

Have you noticed how majority of staff at woolworths petrol are unhappy due to moral problems and lack of training. Workers are expected to work by themselves with minimum training and when they ask for help are told they should know.

Quite simply the whole woolworths petrol systems relies on bare minimum staff to keep prices down, this is okay but there should be some way that there is a better support for staff. So much for a family orientated business woolworths markets itself on.

They cannot even look after own staff.

I went into Woolworths in Jean avenue Centurion. Bought a few things like I always do. Went to the cashier, she scanned the items. I gave her my standard bank card. She swiped it 3 times and said it was declined.

I said I would draw the money but for some odd reason none of the ATM’s worked, I guessed standard bank must be off line. So I drove to the next place, to see if I could draw money. Due to me not be able to buy it there I went to another store to buy the things I needed.

To my surprise it went off from my account. I was humiliated in front of a whole store, I didn’t took my items home as my card was declined 3 times according to the cashier, so I paid for what exactly?

Woolworths call centres are a waste of time and money!! For 2 days I have been calling, faxing and emailing. Emails don’t get responded to and calls don’t get returned. Every time you call you get through to a different person who you then have to explain the whole sob story again to or leave a message for the 5 other people who you originally spoke who never return calls.

In-between this you get cut off after holding 20 min!! I find it ridiculous that the very same documents that FNB will accept to change details they will not!!! Woolworths spend less money on your adverts and more on your call centres and training up your staff!!! Your service is PATHETIC!!!