Woolworths Complaints Continued... (Page 3)

Morning, as I have been shopping only in Woolworths supermarkets for over 51 years and 20 of those years as a Deli manager for your stores. I opened the Deli at Chester hill so I can appreciate how busy food departments are. This morning I went into Chester Hill to buy your double pack of round plain unfilled sponges. I asked the girl in the bakery isle had any as I had checked the shelves in the bread isle and display case outside the bakery. They only had rectangle ones which I did not want.
The young girl asked the two lads ( I will call them lads as they do not deserve the respect of being called men ) the oldest one which I think is the Bakery manager or 2nd in charge came over looked at me and I said " Do you have any unfilled sponges " he turned away and at the top of his voice yelled PHONE PHONE PHONE. I gather he had a phone call. The girl found 2 pkt in the freezer. I asked the younger of the two lads, what his name was and when the the oldest one came out the other whispered that I had asked his name. he walked over near me stuck out his chest and said What. As I am 70 I felt quite intimidated. I spoke to Michael who was running the store but feel this needs to be bought to your notice. Thank you for the great service I normally get from Chester Hill and our family wishes you all a Merry Christmas and A Safe New Year

I was doing my weekly shopping as usual at woolworths, But this time i was shopping at the new woolworths in Coolbellup for the 3rd time, lovely store , plenty of produce but after paying i went to the cigarette kiosk to buy a carton of cigarettes, my 20 year old daughter was standing almost at the next checkout with my trolley waiting for me, The service girl by the name of Chealsea kept looking over at her and asked if she was my daughter, I said yes and she refused to sell me the cigarettes unless my daughter came over to her and showed her ID, MY daughter was not near me and usually doesnt have her bag, I was lucky on this occasion she did, I found the service girl to be quite rude and lucky i had already paid for my groceries or i would have just walked out.

It is actually my father that I’m complaining for. For the last 3 weeks he has not received any brochures from Woolworths not a good time of the year for this to happen. His address is 98 Wehl Street North Mount Gambier SA 5291

Dear Sir/Madam i was in the Ashwood store Victoria tonight around 10.10pm for a return on an item i had misplaced a reciept for..A male customer service person on register served me he took item dissapeared down isles and on coming back (abruptly told me next time you come in make sure you have a reciept as you clearly know you need id for items over a certain amount)I was shocked by attitude to say the least,now i produce id regardless of item amount with or without a receipt as is just common sense to anywhere you return an item.So for his reaction and to be so rude about it and in front of other custormers and staff is uncalled for.I have shopped in this woolworths for years off and on and believe this sort of attitude should be addressed within this store.And customers should not have to explain their actions re id no matter if item is 5 dollars or 50 dollars.

I was at Woolworths this evening at Marrickville metro at the deli department. I asked the gentleman who served me for 200grams of mortadella and had asked him if he could cut it fresh for me as I wanted it thinly cut. He proceeded to tell me that he had cut the mortadella that was on display only ten minutes ago, but I asked him if he would like it cut fresh as I wanted it thin. He then went out the back and was shaking his head as if he was disgusted that I dare ask him to cut it for me. I watched him as he went about cutting the meat but I noticed that he was cutting the mortadella on a slicer that was filled with left over ham that had been cut and the slicer was dirty. I personally understand that it is all cold meats that are being cut on these slicers but having worked in the food industry myself and having used meat slicers before I have always wiped the slicer after each use.
When he went to wrap my cold meat up he walked over to where his co worker was serving and whispered something to him and the co worker looked in my direction and said to the gentleman that served me in a laughing voice "good luck".

As i walked away i heard the gentlman that served me telling his co worker that i had asked him to cut the meat in a loud voice and they were talking and laughing as if i had asked them for their right arm.

I am totally disgusted with the behaviour of both men and the fact that this isnt the first time I have had issues with the deli department but have never complained about it, but tonight I'd had enough of this behaviour and was not willing to let it go. I expect something to be done about this as I refuse to buy my cold meats from there again just to be made to feel like I inconviencing the person behind the counter. If your workers dont understand what customer service is then I suggest they get some training.

Thank you for your co operation in this matter.

Regards
Norma Bou-Nehme
0404877778
Norma_b1964@hotmail.com

On the 04 November 2018 I visited Hillcrest corner Woolworth food store. I joined the quee and when it was my turn to be assisted the indicated that I must go till number 6. When I reach that till the cashier and the lady, I later learnt that she is the supervisor on duty at the time were busy with another customer who was not in the quee. Both the cashier and the supervisor just ignored me as I do not exist till asked as what was going on. She just said sorry. She continued assisting the customer who was not in the quee. Please note that that customer was carrying clothing items. I was left confused and my place in the quee was taken by other customer. No body cared except the cashier who was working in till number 5.
I am very angry about this. What is the purpose of quee when supervisor’s special customer does not need to stand in the quee. I feel undermined and may is because I am black. I want this incident to be investigated and appropriately steps taken to those responsible.

No proper stock taking or stock ordering in place, popular lines often not on shelves, and in some instances out of stock for two to three days.This issue raised on 4 occasions with store management and I was told its not their fault that certain lines move quickly????.

Surely management should know how to do proper stock ordering based on customer purchase behavior, and historical purchase data at the store and a have a handle how to run the store properly.

Net result - will not use Woolworths Elridge again as 9 times out of 10 I end up having to go to Woolworths on North Rand Road in any case.

To whom it may concern,

On the 24/11/2018 me and my Fiance whent to go and buy some food from your crossings store.

When getting to the till and having to want to put this on the woolworths card something was wrong so there was a lady that took my Fiance's ID and card to try and resolve the problem. After about 10 minutes she called my Fiance he spoke to the people on the phone. She then said that she needs to void the slip and fax this to head office so all the while standing one side while feeling embarresed because everyone can see there is a problem. So after about another 20 odd minutes passing i decided to ask where she whent as i have arthiritus and my legs and feet are hurting from the standing. I walked to the last till and asked where the manager was and the other lady said i am the Manager so i started to explain that we are waiting for the other lady and to get back to us and i would like to know how long its still gonna take because its a bit embarrasing. She then without listining to the whole story asked me what till i was at. I showed her she walked to the till i asked her to listen to me and what the problem was then she did not need to speak to anyone else while standing at till she replied to me i need to get the story from her (the cashier) insinuating that i would lie to her about something.  I than said to Gomotso (the manager) that if she just listend to me she would not have to ask anyone else what happened and she started laughing at me and i asked her are you really lauging right now and with an attitude she said yes she was. She was so rude and unprofessional that even the man that also had a tag that said Manager came and took her away.

Me and my fiance left without the food we needed. I am so dissapointed and i would like a Manager to call me back

Your feedback regarding this matter will be highly appriciated .

The rap music that they play in the store is so loud it is impossible to do your shopping it sounds like a rock concert even the other shoppers were complaining even the manager at East Gate said that it was very loud but could not assist as it head office

I shopped in woolies at Beaudesert today at 12:55 pm.

I bought I packet of candy canes and was charged for 2.

This is not my normal shopping town and probably wont be returning there for a while.

Many thanks Kim Groombridge

My name is Gazi Hosain i am a regular shopper of Woolworths Ltd at their Marrickville store located at 463 Illawarra Rd Marrickville NSW 2204On 14/102018 at about 1830 hours me and my family went to Woolworths at their Illawarra Rd store. While we were busy shopping my 2 and half year old daughter placed my wife's I-phone 8 at the Bakery section which gone unnoticed by me and by my wife. After we got back home realized mobile is not with us. We went back to store and had a look every where failed to locate it. We spoke to Duty Manager Mark and request him to check the CCTV footage. He said he is busy now he will have a look next day. Next day we went to police station to file this incident report. Marrickville police station asked to us to call 131 444 to file a report we did so. During that same time while we were on phone with police help line we went back to Woolworths and i was told by Duty Manager Mark that my wife's mobile was taken by another lady customer and the matter was captured by CCTV footage. At that very moment i was talking to police help line and Mark then had few words with police officer who was on duty. Mark told me CCTV will be provided to the police and they can investigate this matter, I was given a event no by police help line which is 71896785.

Since then i tried to call contact marrickville police station and they sort of inform me that they are busy or woolworth did not provide the CCTV footage, So i called Woolworths marrickville store where my wife's mobile got lost. This time Duty Manager Anthony told me that CCTV footage has been provided to Marrickville police and every time i have spoken to them i had very friendly conversation with store management. So i called Marrickville police station and they told CCTV footage provided could not be read.

Today 17/11/2018 Marrickville police called me and told that the CCTV footage is not clear so went back to woolworths to get another copy. But police was told by the woolworths store management that CCTV footage has been deleted.

Before I have spoken to Mark and Anthony both are i believe duty manager and every occasion they told me that it was clear that mobile has been picked by another lady customer according to footage. Now police are telling me totally different story. And bottom line the CCTV footage is been deleted without keeping available copy even this incident was under investigation. More over i was threatened by the police not to talk to store management about this matter.

I am a regular woolworths customer love shpping there. At this point i started to feel that i was not given the care i should be given as a loyal customer.

1. When i first spoken to Mark he was very friendly and willing to help me.
2. He did check CCTV footage spoke to police help line and informed me that my daughter placed my wife's mobile at Bakery section and moment after lady came picked up the mobile
3. Spoke to duty Manager Anthony he also was very friendly and informed that he delivered CCTV footage to police.told me the same story
4. Reason for me call store management according to police that it is stores responsibility to provide CCTV footage to police and police was telling me that they did not receive any call from Woolworths.
5. Finally the CCTV footage has been deleted.

Why the CCTV footage has been deleted even though this case still under investigation ??
Why Marrickville store is telling police so that i cant contact them ??

I feel like i am not cared at woolworths in their store and customer who took my wife's mobile got away. I would like to know why both duty manager were so friendly at the beginning and not so much now??
Is not this way criminal been encouraged ??

I want a explanation. I am thinking about taking legal support.

Kind regards
Gazi Hosain
Card NO : 000053 (Rewards)

I purchased what was labelled as "Roast Pork" from the heated stand at your store in Malvern Vic last night about 5:15pm. When I got home I discovered it was actually a piece of ham inside a net bag and completely sealed in plastic! Had I lived locally I would have returned to the store immediately but I live in Heidelberg and travel by public transport so that was not an option. (It was a one-off visit to Malvern to attend a market research session.) Needless to say, I wasn't very happy as I can rarely afford to buy meat and only purchased this as it had been heavily reduced in price. (It was marked as out of the oven at 12:40pm.) I am a pensioner and was most upset that I had wasted my money. Not only did I consider it a problem having the plastic bag in the oven, I am unable to consume high salt foods. I hope you will at least instruct your deli staff on the difference between roast pork and ham as well as safe cooking techniques.
Regards
Lyn Humphris

We have just moved back to the Lockyer Valley from Hervey Bay and two days in a row attempted to buy roast chickens from Woolworths at Plainland. Both times, no chickens?!!! I assumed at 12 noon the chickens would be ready, but not a chicken to be had!

Unfortunately, Woolworths seem to be the only supermarket in the immediate area, too bad for the customers.
We drove to Laidley and IGA had plenty of beautiful BBQ chickens. I will be letting my friends know this, so they don't make a wasted trip to Woolworths at Plainland in the future.

Since when is there a limit on a cash out transaction,I have used this service many times and have taken out as little as $20 and as much as $500 so to my surprise this morning at Emu plains I asked for $400 after I had done my shopping ,and was told by this young man he could only give me $200 ,I suggested he suspend the sale and I would proceed to the service counter to get my money as has happened before ,he said he could not do that ,I suggested that he was making his own rules.I would have spoken to the service manager but unfortunately find her manner very abrupt and rude.I came home and thought about it and thought bugger this I am going to speak to the store manager ,I rang and was told rather rudely that the store manager was out and would not be back for an hour.Now I have worked in retail for over 50years and held seminars on customer service and while employed at Big W and K mart as service manager for many many years ,know this is not a good image for this company.I have found Emu Plains to be one if the worse in customer service ,for a start there is a rather large blond lady who appears loud and abrubt with staff and customers alike,and this is not the first time I have complained about her.Anyhow my transaction no:is8096 pos002 at 11.53 08/11/2018. I trust you will speak with the store manager and perhaps some of the staff need retraining.

I called Camberwell store Wednesday 9am, three times.
Each time the call was not answered and each time i waited for a very long time, not, simply hang up after a few rings.
In the end i gave up.

I am aware, staff are busy, but, i am also aware there is always someone at the front desk that could pick up the phone.

In the end, i called your competition and picked up what i required from them.
I still shop at Woolies, but, believe you should be aware and advise your store manager

I visited your Brentford Square Store 3173 (Vermont) and my rewards card did not register even though the machine beeped
and light was green I reported it to the service desk as I have a special offer for this week and wanted the amount recorded
against my card (9344682943790 - $35.84 - pos 1 trans 6716 19.55 3/11/2018)
The girl Elle informed me that it is not their fault if the machine does not work and that she could not
fix the problem and told me to 'have a good night'. I informed her I was not happy with the store as the previous night Elle had charged me twice on an item (excuse change over - staff swapped over on the register while in the middle of my purchases)
Her manner was condescending, repeating over and over to 'have a good night'. Her responses to my complaints incensed me even more. I walked away then returned to the service desk as I decided to return all the items for refund
Elle ignored me and I waited for another staff member. She then came up and asked why I was returning my purchases and was it only because of the points not being registered (apparently she did not serve me as she was off duty - I answered and said she should not be behind the desk- her reply was she stayed to help staff ) When I said I wanted a refund she then asked to look in my bag I asked why and was told I may have forgotten an item ( all 8 items were on the counter and she had my docket in her hand to check) I took offence at her accusation.
She then requested ID for refund even though I was still in the store and had just purchased items. I gave her my drivers licence she then advised me that it would take a while to fill in all details I took all items back and threw them in the trolley and advised her I would not shop in that store again Her reply was 'you have a good night and we will see you again' - great way to treat an extremely angry customer
I shall now be checking out the local Coles Store!

Sincerely yours,
Jan Wynne
(a former satisfied regular Woolies shopper)

Woolworths Nambour was shopping to day Friday 26th with my wife at 2. .30 pm out of all the checkouts only 3 were being used, people were lined up waiting, and waiting,I asked one of the staff to see if more checkouts could be opened,nothing happened for quite awhile so I asked again and wastold someone had come to see and said the was no one there.Very strange as people were lined up waiting,
My wife and I are 79 years of age and now were to sit and wait to be served, I was about to leave the store with my wife when a supervisor turned up with a bad grace and ordered a member to open up the till.Last year woolworths assured customers no hold ups at the checkouts.Looks like this went out the window with good service.Not happy.

Why should i have to wait 48 or more hours for my money to be refunded back into my account. I asked the lady for a cash refund and she said it can only be put back on my card. This should not happen. I want my money and should not have to wait 2 days for it. I am done with your company.

Good Morning, I would like to put forward a complaint about my online shopping experience at Cranebrook Woolworths NSW 2749. As I am 8 1/2 months pregnant I had decided to start online shopping as it is just getting way to much for me to do the big shops now and have my husband pick it all up the next day as he wouldn't no what to get if I wrote it down.

My complaint is that I made the order sat morning received a confirmation email with order number , payment made and when to pick it up. The next morning my husband called me from the store to inform me they can not find our order. I then checked my emails to find out it had been cancelled and refunded with no reason at all. The lady at the counter informed my husband that this may have been to many products being out of stock or payment declined. I actually don't know what happened and don't understand why this has happened. This has been very frustrating for my husband and myself when I could be going into labour any day now. My husband had to come back home print out the list go back to shops and spend an hr shopping for all the products we ordered and pay a second time. We are now waiting on a refund for the first payment we made.

The fact that we have had to go through all this waisted time of ordering online, going to the shops twice , actually doing the shopping and paying twice without even an apology or a valid reason as to why. I have attached the order information below so that you can track the order and hopefully find out what has happened. I am worried about doing further online shopping after I have the baby as I will be needing formula and nappies and will be worried it will be cancelled.

Petrina Gray
If you have any questions please feel free to contact myself on 0416870063
……………………………………………………………………………..
2:06pm Saturday
Pick up order number: 30724601
PICK UP ORDER PROGRESS

Order placed
Order ready

You can amend your order online until
Saturday, 20 October at 05:45 pm.
…………………………………………………………………………………………
5:45pm Saturday
Hi Petrina,

Your Woolworths Online order has been cancelled.

Your Order Number: 30724601
Delivery time: 10/21/2018 8:00 AM - 10/21/2018 11:00 AM

We look forward to seeing you online again soon,

Your Woolworths Online Team

……………………………………………………………………………………..

10:36am Sunday
Hi Petrina,
Please see below for refund details regarding order number 30724601.

I filed a complaint about their Woolworths brand toilet paper just on a month ago via email (Parklands store was the one I visited) and I to date have not even had the courtesy of a return mail or call.

Thanks
Elsie

I have been a Woolies customer for over 20 years and have always purchased groceries, vegetable, fruit and meat as part of my weekly shopping.
However, I will not be purchasing my meat again at the Woolworths in Winston Hills. Given the current quality of the product on offer I can only imagine that you have changed your supplier.
The meat is of sub-standard quality and very over priced. We are fortunate in Winston Hills as it is only a short walk to Coles, Aldi and a butcher. This is the walk I made today as I was not prepared to pay the price you were asking for steak, lamb and pork.
I will continue to make the walk along the Mall to Coles until such time as the quality of meat you provide improves.
Although it is optional to provide an image of my complaint having not purchase the meat I could not do this and would suggest you look for yourself.
Sandra Sheehan

I wish to complain about the service I have received regarding my claim which has now been in since early may 2018. The main problem we seem to have is continually ringing Customer Services section and being told someone will ring you back shortly regarding the claim which never happens so consequently we get nowhere. In early September we received an email saying job was now completed so I checked work done at the unit and again rang Customer Services to mention that the Facer boards needing painting. As I am heading towards 80 years of age I would have thought that would have been part of the job and not left to me.

Also prior to storm there was Gutter Guard in spouting and am not sure whether it has been replaced. It is very hard to see if it has been replaced and I don't feel confident getting up a ladder to have a look.

Even today I phoned again Customer Services Number ending in 969. I spoke to a lady regarding the claim and was told she would put me spoke to Manager in that section and I was left waiting for50 minutes and no one got back to me so I evenually hung up without getting issue resolved.

Wed, 17/10/18 around 12.40pm
Went to Woolworths Townhall to pickup few things for dinner, when I went to self service register & scanning my shopping item I accidentally put eggplant as onion, prior to that I put onion in. As I about to put one of the eggplant to the bag just realised it was wrong about to take out the eggplant this self checkout (Indian) lady (short hair with glasses) screaming from behind saying 'you put the wrong one!!' (LOUD tone) and I turnaround at her and I said yeah that's why I was looking for you. Meanwhile while she's cancelling the item that I put wrong, I said I need to get a tomato then she's giving me an off LOOK. Anyway, I went to get the tomatoes she put aside my eggplant next to the scale assuming she have made the correction so I put the eggplant in the bag and she SCREAMED back at me telling me it hasn't been done yet, so I said to her I thought that she had put it through and she say something back to me 'I'm NOT Putting it for you!!! (LOUD tone!).
Then I said to her RELAX! and she questioned me about the onion I purchased like I'm going to steal something else put it under onion. So I took out the onion from the bag and show it to her and I said Relax ok! (because I couldn't stand her talking to me in a very loud tone!!).
Woolies you failed me! You need to treat your customer service rep to be more polite when they speak and you don't scream to customer.

I have been giving feedback for the past couple of months after each visit to my local Woolworth's store and received for the month of Oct 2018 this email from:

Support-Woolworths
christoffer_christiansen@outlook.com

Dear Maree Barnett Thank you for visiting our stores. As a sign of our gratitude, we want reward you with this amazing surprise. Click here to receive your gift!- https://sound-warehouse-sw.myshopify.com/products/auwoo Prizes are these two flagships below! Click here- https://sound-warehouse-sw.myshopify.com/products/auwoo This email was sent to mareeann2002@yahoo.com.au why did I get this? unsubscribe from this list update subscription preferences Sound Warehouse SW · Lundevænget 75 · København K 1326 · Denmark

I went through the process trusting your brand and filled out my personal details and address and bank details (as I was offered a choice between 2 phones for being a valued customer)
It was only after giving all my details I was taken to bookfeen.com a tv & movie site online stating id signed up for that instead and paid a fee of $1.49 for this month. I rang and cancelled my visa card immediately and told them I was also contacting you about the SPAM Support - Woolworths email.
I think this will be the last feedback I will give about my recent shopping experience at our local Woolworths store as I was excited that id received a gift for my feedback but Ive had to cancel my bank card because of this SPAM. I am wondering how the spammers knew I was giving feedback in the first place?
Kindest Regards
Maree Barnett FSC No: 9355080402642
Scottsdale
Tasmania 7260

I get my shopping every week and my strawberries are off and my bananas are green and you can't even eat them and my fruit are not fresh!

I have just thrown out my middle rash bacon I purchased at Woolworths on 28 th of September, I have registered my complaint twice before but no action,the bacon was totally fat and as we live out of town we haven’t been back in to town. I always get my bacon at Woolworths plus our shopping I can’t express my disappointment as I needed it for a special occasion and had to go to the local store and pay heaps Regards Tom

The Classics range of frozen dinners "Slow Cooked Pork" with cheesy potato & cauliflower ,mash and carrots
Was actually Pork sausages with gravy and mash I liked it but it was NOT as described on the packaging

I wish to provide feedback bout the customer self serve check out area for the Bundoora Melbourne store. I was using the self checkout recently and had a male employee of around 16-18 stand approximately 2 feet from me watching me constantly. I felt so intimidated by his behaviour. Obviously he had been told to watch the customers as they scanned their items, but he made me feel like I about to do something "illegal". I got very flustered and felt quite anxious at his over the top and intrusive manner. I will not be shopping there again as this was not an isolated incidence of this type of heavy handed customer service behaviour. I will be shopping at Aldi from now on even though they do not have packing and self check out, I get treated with respect at Aldi and do not feel "watched" as I do at Woolworths. The store can use cameras at the self checkout in a discreet way, it is NOT ok to make customers feel they are criminals in training.

Woolworths advertised "buy any 2 Philly products in one transaction and receive a platter. For two weeks in a row I purchased 2 Philly products requested a platter only to find the staff knew nothing about the promotion. I gave up in the end.

Secondly, I was informed by you that I would receive reward points for bringing in my own bags. I asked the checkout girl why she did not credit me with my bags, I had produced my rewards card. I was told we longer have that promotion. I checked with the store manager on duty who told me I was right and the checkout girl was wrong.

There seems to be a communication problem at your Park Beach Plaza store. Does management even both to speak to their staff?

Why have you stopped selling eggs that are not refrigerated? I do not, and will never keep my eggs in the refrigerator and so your eggs are no longer suitable for me. Woolworths at Thrift Park, Parkdale has always had both refrigerated and off the shelf, but with the new layout, which I might add, is very inconvenient because the isles now have no break in the centre, has stopped having them non refrigerated, leaving me no choice but to go elsewhere. I might add that I have been a loyal Woollies customer at this shop for over 40 years but once I start going eslewhere I will most likely do all my shopping elsewhere as well.

A lost customer,
John

I needed to return 2 packs of Golden Delicious Apples purchased at Woolworths Kloof Branch because my child said they were sour but the staff member Princess Dlamini totally refused to process the return although i had a valid till slip. I tried to explain that my sister bought the same apples and had a similar complaint and my child also found that the apples were sour as she eats these type of apples all the time but she was not happy with these purchased from Woolworths. Princess refused to hear any excuses and did not take the items back for a refund or offer me an alternative. I am totally disgusted with her attitude and bad service. I eventually had to drive further away from where i reside to another Woolworths store where they gladly took back the items and gave me a refund with a smile and without any fuss or questions raised. I also am disgusted with the service from the Woolworths Customer Care whom i phoned on Monday, the consultant that answered the phone did not seem helpful so i asked to speak to the Supervisor/Manger whom to date have not called me. I then called the branch on Wednesday to speak to the store manager but he was not in, i left a message and he too has not called me since. I am very upset and disappointed in the way my complaint is handled and the disregard from customer care and mangerial staff in regards to my complaint. I will also post my complaint on social media so other customers can see what disgusting service Woolworths provides to their loyal customers in regards to returns or any type of complaints.

I bought a bottle of milk online from Woolworth. I picked it in the evening on the 27/07/18. On the 2nd August morning, I found the milk is already expired as it was marked on the bottle best before 1/8/18. I called Woolworth customer service, the lady told me she cannot refund me for that milk because there is a 5 days policy on dairy products. I should consume the milk within 5 days not wait until it is expired.

As a customer, I am very disappoint with Woolworth's policy. My experience is I should open every single bag in store to check if all items are right before I picked up from the store. My experience is I should not bought any products online because you do not know what they will give you. Woolworth's policy only know by their staff and not by customers.

Eventually, the lady refund the money to me. She said I shall put down a note in your account that you have been educated about the dairy products. I feel bad for such a bad education with Woolworth

I am sick of your LACK of staff on the checkouts, your business takes billions of dollars from customers and we stand behind loaded trollys for an age because there is no customer service at the checkouts.Today was no different and while I was waiting 2 checkouts were closed leaving only 4 operating. I think its time a bit of service was offered to the people loyal to your store, incidently I shop at your Mount Gambier stores. Thank you.

Artisan bread. Over the past 4 months the walnut, currant & fennel loaf has deteriorated dramatically. When Woolworths first introduced the new line it was delicious but very expensive- ($6) but I would treat myself to it(I'm an age pensioner)..today when I bought a loaf it tasted & looked nothing like the walnut , currant & fennel bread. I have tried calling the number at the top of my docket on many occasions over the past months with no success. Is there no quality control of the product? So who is responsible? I'm upset that the quality has totally come to this & I've not been able to talk to a manager about this problem- I've been a loyal Woolies customer for many years & would like that to continue. I look forward to a response from Woolworths. Thank you. Rike Kullack

Rang customer service line with enquiry, spoke to Barrington & he was awesome. Transferred me to my local store te issue. Spoke with Michael who's the manger, who also was awesome. Gave me all relevant information. They were both helpful & professional. Was a pleasure speaking to both.

Today at UNDERWOOD KURABY only 2 checkouts open both had long queue the 15 or less checkout not open people queuing up for self servethis is not good enough .I will be shopping at Aldi in future.

I recently shopped at Woolworths in the New Mandurah Forum W.A , can you tell me why you don't stock spinach from Australia as I could only buy spinach from the Netherlands or New Zealand, surely we have growers here in Western Australia or even the whole of Australia.
My family only buy's Australian produce as we can rely on it's quality and we support jobs here in Australia.Can you look into this and see if you can rectify this problem please as I would like to continue getting all my needs from Woolworths rather than having to shop else where to get all my Australian produce. Many Thanks .
Kind Regards Brian Coles

This morning at approximatley 11am I unwisely shopped at your Kwinana WA store. At the checkout we had to wait while "maggie" finished her conversation with an off duty staff member about " here age when she started going out with her husband ". Really I don't care or need to know this information. When eventually "maggie" starting registering my items she recognised me as an ex employee. Note I have not worked in that store for at least 8 years and while there we were not personally close or friends "Maggie" then enquired as to what I was now doing. I replied and stated my current occupation with no further information as it is of no concern to her. Then to my horror remembering that at this time I am " THE CUSTOMER" Maggie then proceeded to " slur " my occupation and my character while I was employed at Kwinana while in the hearing of other customers and my friend who was at the checkout with me. We were not at this point engaged in friendly chit chat.I rarely shop at Woolworths these days and won't be returning. I suggest that you advise "Maggie " to keep her loud mouth firmly shut. As a customer to your shop I do not expect to be subject to service assistants personal verbal comments regardless of what they think of me. How often has this same type of incidence happened to other customers in your Kwinana store???.

I received your email of 18th instant quoting $8.50 per kilo for chicken thigh fillets. I travelled to Woolworths
at Vincentia only to be told their price was $9.50 per kilo. Does this mean I cannot rely on the emails
you forward to me for weekly prices.

Hi
I wish to vribg to ur attention about my lical store at collingwood park qld 4301

I used to do my shopping at this stire in last 6 minths this store can not providefresh good i had dry meats frim deli also fruit that is vad off sealed in vags rage from tomotoes fruurs strawberrys grapes pototos . Not costomer job to make sure the good are fresh to sell

This is a local store i deoebd on as i am disabled there a numver of staff that are very gelpful an lot staff that are out right rude i gave never in my life stolen from no where i feel intimadated when i go to this store staff tread everyone with same cover as a thef . I refused to use self serve as the demale staff treat you like ur stolen something it rude not none perfessional . I travel to go to the next closedt store .

Reagards
Carol bayliss

My complaint is against the blatant misleading advertisement in you catalogue with the starting period 11 Jul. 2018.

The reason is that on the front page you have a classic family roast at $6 a kilo.

I have been to the shop at park side and their answer was (Oh we are changing managers and he forgot to order it try the avenues or the willows.

Fair enough so I went to the avenues no we don't have any.

OK next stop the Willows none there so I spoke to the butcher and he advised me that there were none and the other shops have any either.

I have just wasted a lot of time to try and get something that is advertised and not supplied, at no store was there a retraction or an explanation about the goods not being available.

This is not acceptable, it is not the first time that this has occurred and I want to know why there are so many faults in the catalogue.

Today afternoon I went to Burwood Westfield Woolworths to buy seafood. A customer service lady from Island grap the lobster tails and King Green Prawns by hands and didn't use the disposable gloves. Then she thrown the package on the counter without saying anything.
I brought the lobster tails first. Then when I saw the king green prawns on special, I asked this Island lady to give me some prawns as well.
I have been to many different woolies stores. Today was a nightmare that broke the good impression of high hygiene and good customer service used to be.

I complainted to the store manager before I left the store. However, I think this is quite serious against the hygiene rule and terrible bad customer service, so I think I need to lodge a formal complain throught online.

After writing and submitting my original complaint, I was advised to share it via social media in order to get your attention. WTF?

My husband bought me the wrong cigarettes and I returned to the store with both cigarettes and receipt only to be told that they would not be exchanged. He bought the wrong ones and the most expensive and I had reason to return them. Why could I not do so? Explain your policy regarding this as if it were an unopened food item it would not have been refused.

I downloaded sometime ago a Woolworths shopping ap for my smart phone. Over a period of time I constructed a list of my regular items for my weekly shopping which I find extremely useful. This week I tapped my Woolies ap for my list and got four different options, mainly to do with online shopping, and no access to my list. Where has it gone. One screen says access your shopping lists but it won't let me. Help.

14/6/18 at 2.30pm my daughter who is 19 took her Grandmother to the cigarette counter at Woolworths Deception Bay whilst helping her do her grocery shopping. She has told me that when the young girl at the counter who had dark hair and glasses and was about 20 years of age served my 80 year old mother she just shoved her cigarettes at her across the counter. There were no other customers waiting to be served. My mother asked "Oh do you have a plastic bag I could use"? as she had not yet entered the store to start her grocery shopping. Your employee's response was "Oh I don't know...maybe if you're polite and ask nicely"..My daughter who is a university student and does not live in this catchment was absolutely appalled at this interaction with someone the same age as her towards her grandmother. The bag was then just shoved across the counter towards them and they took it and moved away from the counter. However after they moved away from the counter and went to enter the store my daughter looked back to see your employee rolling eyes and clearly talking in a negative tone about my mother to another employee in the section who she has described as a short older blonde lady who was in her forties who did not engage in the same behaviour.
I am sorry but I can not let this go....My mother is 80 and yes she does smoke! but she is a well regarded person of Deception Bay and has lived there for 40 years. To have my daughter come home quite upset about how someone her own has treated her grandmother at the "smoke counter" makes me wonder how this young woman actually interacts with your other clientele who are not so well dressed, or elderly or accompanied by loved ones as my mother was. I seriously think you should reconsider if she is the best person you want representing your company perhaps she would be best at back of house with no customer interaction.
I look forward to a response to you regarding this very concerning incident!

Visited Woolworths at Boksburg Retail Park like I usually do daily today,Friday 08/2018
Just needed doughnuts a beta tub of ice cream
Proceeded to pay at your 10 items or less cashier.
To my horror I find two people in front of me with a trophies full of merchandise.
Now why have you got a fast que?
After 25mins my chance comes to pay and I asked the cashier why does Woolworths allow anyone to pay at a fast que. Your cashiwrrtold me why don't I ask the customer myself why he came into that que with more than Ten Items???? THAT IS RUDE!!! I DO NOT WORK FOR WOOLWORTHS. IT'S NOT MY FAULT YOU HAVE INCOMPETENT STAFF.
I then called a manager. Portia. Just as use less and more rude than your cashier.
I will never spend Amy money at your store again. I used to do all my shopping which is good and groceries at your store. I SPEND APPRX R18000 MONTHLY AT YOUT STORE. NOT ANYMORE. I WILL RATHER GO TO CHECKERS FROM NOW ON.
For a so called up market store you are the pots and so are your staff. You have no capable management at your stores.
I own 20842 Woolworths shares and I will be bringing up your poor customer service and bad attitude at the AGM.

Shame on you! !!!

This is a complaint against kerry
(i had a simple enquiry)
and liam (Asking to speak with a supervisor)
who could possibly work at the same centre
Very distressing to be spoken to in such a rude way from both
I dont know if they are overworked or not having enough breaks or just dont like their jobs whatever the reason i wont tolerate rudeness from anyone
If im nice to them i expect the same in return to end up hanging up on the 1st call was bad enough but twice ? Talking so abrupt and rude to people is unacceptable on top of not even mentioning his name i had to ask for it
They have a way of getting people all fired up and the best thing is to hang up
I was having a wonderful day until i got on the phone to the call centre
It took a lovely lady from my local woolworths to calm me down
i was in tears
im always quick complimenting people but not today and not standing for rudeness from anyone anymore ever !

I applied for a Woolworths store account online. Emailed my payslips through as requested.
The next day a call centre consultant called to say that he picks up an error on my application - my last name says it is Sadan but that is also my surname???

I explained that I have ONE first name and ONE surname. How does that confuse anyone??

so because this will cause an "irregularity" on my application, do I want to continue with the application or would I like to submit another application online ?? (confused/ baffled face)

Really Woolworths, please train your staff to MAKE SENSE or maybe use some common knowledge when speaking to customers.