Kayak Customer Service
Rated 2 of 5 Stars
Based on 4 Complaints

Contact Kayak Corporate

Toll free phone number: 855-529-2501

Kayak.com is a subsidiary of The Priceline Group and is a mega-search online shopping tool for booking airlines, hotels/resorts cars and other travel arrangements. Kayak is available on 40 international sites in 20 languages. They process 1.5 billion queries per year and their award winning Mobile App has been downloaded 40 million times.

To reach Customer Service call 855-529-2501 or you may find more information here. You may find answers to common questions are found here. To write to Priceline CEO, Steve Hafner, address an envelop with The Priceline Group, 7 Market Street, Stamford, CT 06902. You can reach help at 978-451-0771.

Kayak Trips, Explore & Price search and Travel Forecast plus searching hundreds of sites at once are popular features on Kayak. Social presence is found on Facebook, Twitter, YouTube and Instagram.

Experienced poor service? File a complaint here!

Kayak Contact Information

Report complaints to corporate and get satisfaction

  • Kayak headquarters address

    • 7 Market Street, Stamford, CT 06902
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating

  • Customer service hours

    24 hours a day

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Top Kayak Complaints

Browse more than 4 reviews submitted so far


I cancelled my reservation at the Courtyard by Marriott in NewPort News, VA on 6/24; my checkin date was 6/28. the hotel charge my card $203.60 because i was unaware of an event going on in Hampton, VA and the altered cancellation policy they had because of the event. I was not going to the event. I have also left a message for Ms. Ebony Moore on Monday and have not received a return call and sent an email this evening. Can some one please contact me, to discuss a resolution on your guest getting a full refund. Please contact me at 540-729-8239. Thank you in advance. Ellen Swinton


I booked an Enterprise car through KAYAK, for September 7th from Orlando International Airport. I advised I required my car from 7pm but it is booked from a location which closes at 6pm (at which time I will be in the air). As the KAYAK billing email and confirmation indicated, I contacted Enterprise to modify my booking to the Airport. Enterprise wanted substantially more money for KAYAK's mistake, or laughably suggested I could collect my car the next day. How they can have confirmed a booking for a location which is closed while I am still en route to Orlando, is beyond me. What i want to know is what you now propose to do about this? Thanks for helping!


I will not be using Kayak for any booking or travelling needs. I went on their website to book a trip and found a great rate. I booked the trip, typed in my credit card info and got a message saying that the transaction couldn't be processed and showed a number for me to call. I called the number and a kayak representative told me that I wasn't able to get that rate because it was no longer being offered. I dont' understand that since it's on their website. And the rate came from them. Shoudn't they take that deal off their website? I'm sure it's only a few clicks of a mouse. 

Anyways, so I asked what the new rate would be and the representative told me that it would be double what the deal I wanted was. Double! I thought that this might be a one time thing. Then I tried to book with kayak again and the same thing happened. Again! I read some reviews online and see that I'm not the only one who's being scammed by this. I haven't been able to use kayak becuase everytime I try, they double and sometimes triple what the original deal was. So don't waste your time by using them only to find out that the rate they offered is "no longer available."


Looking for travel options, hotel accommodations and places to visit. Well Kayak is the place where you can compare hotel rates that suits exactly your requirements. The site has complete information about the hotel, reviews of customers who have visited. I have chosen Kayak to check out hotels at San Francisco. There were numerous options that they offered with rates mentioned along with photos of rooms, dining place, lounge etc. It made it very easy for me to choose the hotel and plan my stay. Thanks to Kayak as its a site with complete information.

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