Green Dot

I have a prepaid Turbo Tax card through Green Dot and this has been the worst banking experience I have ever had.

I had a deposit to my account and then my account was immediately blocked for review.

I had to call customer service over 10 times in a span of 5 days just to receive any type of information on my account.

Every time I call they would say it was being reviewed and the hold will come off the nest day , and it never did!!!

I was then told to send in a picture of my ID to verify my identity, I have sent this over 4 times and my account is still blocked.

I feel like I was robbed except by a major corporation.

There are thousands of stories and people having the same issue with this bank and it is ridiculous.

They have my funds and wont allow me to access MY money and cant…

I disputed charges on my green dot card for merchandise that I did not receive.

I first tried reaching out to Wish and was unsuccessful.

Green dot informed me that they are not responsible for the items not received.

The item was purchased with my funds, so in that aspect they are responsible.

Thank you,

GREENDOT created a bogus car rental charge 3 months ago.

The reduced my balance by $201.

They refused to restore the amount stating it was a pending charge that had to expire in its own after 2 months when it would be dropped.

After the months of waiting, they dropped the bogus charge but failed to restore the $201.

Following several complaints by me on their failure to restore my money, GREENDOT tried to state the amount was refunded on June 15th.

When I stated that restoration had never appeared or been reflected in my printed account statements up to this present time; they claimed that the restored $201 only shows on their account screens and doesn't show up in my balance statements at all.

This, they are stealing my $201.

After attempts to push my complaints up to supervisors;…

I’ve never found it necessary to “post” an issue before, but someone needs to stop these thieves!

Wal-Mart should be embarrassed to be associated with these idiots.

I’ve used Green Dot exclusively, to pay our ..monthly lease.

About 5 or 6 months into their “bill pay” system, they seem to have lost $2800 - funds were deducted, but never received by our landlord.

I’ve been making inquiries for better than two months and get the same “run around” and no results.

Every call to their (off shore) customer service number results in the same B.

S. promises & apologies - and no results. $2800 has been taken!!

Going to the State Attorney Generals Office, Federal Trade Commission, Consumer Financial Protection Bureau and a little extra threw the “Small Claims Court” in California.

After all…

I have a greendot debit card, I have sent you several letters and you call me leaving me a message to call a certain number and the number you leave, you can never get a human being, why do you waste you time calling me.

I do not down load apps on my phone as you have been told over and over. all I want is my 25.

00 and you can have your card.

YOU NEVER can get a human being no matter what number you call, how sad is this. what a poor company in regards to customer service. how many times do I have to write to you????? no wonder your reviews are so horrible. just give me my 25.

00, you know there are some of us that do NOT down load on our phones, just give me a live person to talk to!!!!! what a disgusting way to treat a customer. if I cannot talk to a human, just send me a 25.

00…

The person that i spoke with did not want to stay on and help me to the best of her ability.

She would not let me speak to someone in charge so that i may receive the help that i needed.

If only she would have stayed on she would have seen that the problem was handled.

She was very rude to me !!`

I have filed a dispute with greendot 3 times about someone stealing my wallet out my purse and my card and pin number was both in my purse.

I told them someone took 2500.

00 off my card and they told me that my dispute was denied.

I also asked to speak to a supervisor and they told me it was nothing a supervisor could do for me.

And that the supervisors told them that when someone call to tell them that they didnt wanna talk.

And i just wanted to let yall know that i am very upset and not satisifed at all.

And when i asked for customer complaint hotline they told me there wasnt one.

So i need the CEO over greendot to give me a call asap. (903)717-1755.

I went to use my card today and it had a balance of $100 last I used it but today it's tell me they closed my account without me knowing it.

I can't get my money and can't get anybody on the phone either!

Will NEVER use Greendot again.

$101 was taken off my card by Redbox for DVDs that I did not authorize watch or have anything to do with I contacted green.

And told them I wanted to dispute this I told them that I didn't make these charges and within two days they came back and said my dispute was denied I contacted them the day I was notified on email which is the same day my card was used that I didn't make these authorizations and they still didn't stop the transaction knowing that it hadn't gone through yet!

This is from straight bullshit when I call you in the Chargers not even gone through yet and you don't stop it I dispute it it hasn't gone through and you don't stop it you don't put a hold on it you don't do anything but take it out of my account had I not been notified by my email I wouldn't even know myself…

A friend of mine gave me a $20 gift card.

I stupidly gave my personal info to open this card.

Not until the end it says we will charge U $7.

50 a month.

I did all that for $12.

50 ridiculous.

I can see maybe a $1 for such a small amount.

I want this card cancel will never use it again.

I have sent my documents two times and they said that it wasn't legible I have 500 on each card on the cards and I cannot get to it I'm pissed

I received your card as a gift card.

I do not want to give me social security number and birthday just for a gift card.

I will not be using this card for further purposes.

I just want the $20.

00 that is suppose to be on the card.

Seems you can only talk to a Robot!!!!

I've been talking to representatives ALLDAYA AND EACH ONE HAS BEEN VERY RUDE OVER TALKING ME THEN HANGING UP IN MY FACE.

STILL HAVE NOT GOTTEN ANY HELP !

THEYRE TAKING MONEY FROM ME

on 04/30/2019 i purchased a greendot card at the dollar general store located on East Washington St Indianapolis Indiana 46241. i have attempted 8 time to register online and three time by phone niether will let me register my card and i call coroperate office and was told that they will not assist me with activating my card forwhich has 150.

00 dollars of my money .

I am being scammed out of my disablity check.

Someone at your customer service center in Pasadena Ca, has sabotaged my acct.

I can not get my money off my card, they have my online acct. locked, they refuse to talk to me about my account, because I don't remember my old phone number.

They lock up my online acct so I could not go online a get my old phone number.

I tried to update my phone number and new address, and thought that they updated it but they didn't .

They told me my card was reported lost or stolen, I didn't report that.

I suspect someone in customer service did it because they have been do rude, and have given me the wrong information many times about my card.

I have had this card for many years, now all of a sudden, I am have trouble getting my money off of my card for…

I can not speak to someone we have not got our refund no card not any thing I guess I will have to get a lawyer so I can get my refund and more

This company has $5086 of my money, which was deposited onto a prepaid visa card back in July of 2018.

So we're talking almosr a year now.

They told me they blocked my account because of suspictious activity after a deposit of more then $3,000.

00 was deposited to my account.

That deposit was from the IRS, my tax refund for 2018.

They wont unblock my card unless i give them proof of my id which i cannot obtain in my state at the momemt so i gave them other forms of identidication.

I have given them my birth certificate, social security card amd all my tax documwnts to include when the deposit was scheduled to go into my account.

They refuse to unlock.

I am furious and need MY MONEY!!!

They refuse to send my WHOLE PAYCHECK AND KEEP TELLING ME DIFFERENT LIES MY REFUND REQUEST GET SUBMITTED EVERYTIME I CALL BACK LET THE TELL IT AND THEY ARE RUDE

I called the green dot office number and informed the operator that I was not receiving any WiFi she checked my account informed me that it was paid up and that the problem must be a technical one I was told a tech would contact me two hours later no call no service I called again same procedure three hours after that I called again to be told the same bullshit no one has contacted me and I'm still without a service that I've already paid for .what should be my reaction now after receiving this insultive treatment .don't i even have the right to an explanation?

Terrible service fix it or not at this point I no longer care there are other providers out here you know

i bought a prepaid debit card that plainley stated load & ready 2 use, its going on 2 weeks ive not been able 2 use this card. i have bills 2 pay. this is a joke when it tells u load & ready 2 use & when u open the card u have all this bull 2 go threw that u tried 2 avoild 2 start with. i either want my money back or the card 2 work. this has cost me with my bills & i also noticed they sure got their money for a service i have not used. i put $500 on card # 4143-9800-6555-3763 i uploaded my ID now i want my money it is not their money. they took there money off the card.

Green dot for no reason froze my husband's account we travel for work and they froze all our money we couldn't pay hotel.eat,or get gas.

We have never been treated so TERRIBLE as we were by green dot.

We called them NOONE TRIED TO HELP FROM GREEN DOT!!! we stressed to them our situation sent all the verification information they needed and they still didn't fix the problem!!

We will NEVER recommend green dot or use their services AGAIN!!!

I called customer service and asked them nicely to deactivate my account and move my funds to an available account and they said they could not so I am not able to touch my money and this is a big problem I tried asking for corporate number and they gave the wrong number plus I tried googling their number and I find nothing but a mailing address what am I supppse to do with that this what ever I want to call it should be shut down

I have been very embarrassed and belittled by you guys green Dot corporation.

I had ordered me another card and when I received it it was saying insert chip my card ain't got no chip so that was the first thing so I called them on Mon.

2:30 n told them they identified all my info then after that they said try it in 1 hr.

I did still didn't work I called back again they said try it in a hr.

Something was not working on there end do I did now it's gertting later right ok at the last time they said after 2 hrs try it got sent to technical support she insistent that there was nothing wrong with the card this was already 4 hrs and 5 banks later still unable to get cash the next day I called.

They said I had the wrong info they couldn't talk to me after talking to me all day Mon Tues…

My experience with a customer service on 04/01/2019 was that of very poor service, This my second time experiencing such with the Green Dot Visa card.

I use this card for Dr. appointments and my phone bill gas and my local market.

I loaded my card this month of 100.

00 dollars this month for such needs.

While I was able to pay my phone bill by phone I was denied making a transaction at my local store.

When I called Green Dot I was informed that for second time my permanent Green Dot card had been returned to your company.

I live in shared housing, so while that is possible I asked after identifying my self could the permanent card be sent to my p.o. box the request was denied and I still was unable to make a purchase. i asked to speak to a supervisor and was told someone would get…

I have called for help all day to get a money pak on my card and nothing I had a stroke in november and somethings are harder for me i need help now my bills will be do and im a getting the run around