Discover

I am not certain that we are in the electronic age. I mean, Discover thinks that EVERYTHING must be mailed. Oops! I should say, unless it is a statement - *that* can be electronically sent. If you have a CD, you get a letter telling you that it is up for renewal – and – they send you a booklet telling you what a CD is, how to renew, how to withdraw, etc.

If you have a CD, you already know about these things. And after it is renewed, you get another letter telling you it was renewed. Good Grief!! How many letters do you need? It not only adds to our landfill, but it also compromises your identity by giving hackers just enough information to steal your identity or to open accounts in your name and destroy your credit.

It is also a waste of money. 00 for them to print the letter, fold it,…

Discover Bank robbery x2 Robbed me twice, courtesy of Discover Bank. Online accounts were hacked/compromised. Found unauthorized transactions on my checking debit card. Called & went through fraud protection, filed a police report, & asked for ALL of my accounts to be locked.

This request was also recorded by Discover. 2 hours later an unauthorized transfer of 7k was taken from my savings account. Notified Discover, filed police report, etc. Discover now says they couldn't retrieve the UNAUTHORIZED transfer so tough s**t. Are they not FDIC insured as they claim?

Is their online security so bad they cannot prevent this? Are their online reps so confused that my last call was transferred to (7) different people with no resolution? If you have any hope of KEEPING your hard earned money do…

I had a supervisor from the IRA department. Call me back today. Told me what I wanted to hear but would not put it in writing my accountant. Wanted something and you guys could not supply me with it. I understand why you might not be able to do so, but you gave me no supporting evidence as to why.

This Hass to be cleared up ASAP. I am going to contact New York State bank and commission thank you. My phone number is 516-456-7868 Mr. Lindner

I mailed my payment 12/22 as usual like I've done for the past 30 years. They never applied the amount to my balance. I started a dispute. Sent them all documentation of proof that Discover cashed my check on 12/23/23.

After numerous phone calls and chats, ( I have screen shots) I am still waiting for resolution. I will not pay what they still say I owe or any interest incurred. Dispute #179146147D. Not sure what is taking so long. Beverly

I am a very up customer and I need your help please. I recently closed on a home equity loan. I have had nothing but problems with this loan from day one. Today was the last straw for me I have had it When I closed I had questions as to where to send my payment and what is the account number I was told to use the payment coupon information in the closing packet The address and

account number on this coupon I entered this information into my Banks Bill Pay account. The payment was sent by my bank. It was received 2/28/23 $2000. It hasn’t posted to my loan? Because I received a email yesterday the account number was changed? My $2000. Payment is in Limbo?

Because the account number was changed from where I was directed to sent to. I contacted 4 Discover employees. 3 No response whatsoever,…

This is a horrible company and at least 80% of their customer team members are terrible. No empathy nor sympathy.

I was trying to get a credit back that I accidentally paid of $170 Over my credit limit. I spoke to 13 people, including a manger and my issue was not resolved. I will be going further with legal actions

My name is Rozunda and I got approve for a certain amount credit limit so when I activated my card it read the card was ready to go . When I tried to make a purchase it was decline so maybe I’m thinking for security purposes so I called to inform them that it was me who was trying to make the purchase then

next thing I know it was placed on a freeze and to sign a consent form to the irs. I’m not doing that , why do I need to let you all know my personal business because I’m black and live in an urban community..

I used to think highly of this company but not now. I open up this account to use for Christmas gifts for the family or it could have been anything else but for you all to authorize or monitor my spending or better yet to verify my income to spend a certain amount is ridiculous.…

I have been with Discover card since 1990. They have turned into a greedy nasty company who does not care about customer service. They violate credit regulations and they seem to get away with it. If you report them to the credit protection agencies, they lie and refuse to correct there mistakes.

I had a situation with Mr. Handyman that I was using to put up an awning over my outside entrance of my basement. The area needed to be covered because of water getting into the basement from storms. Mr. Handyman did a horrible job.

They also never finished the project and never got the proper permits to start the job, and since they never finished the work, they never got a Certificate of Occupancy that was required by the town. Mr. Handyman had my credit card on file, and without authorization…

75 )was a failure and I just quickly disputed and let both PayPal and discover know about it. From the day I opened this dispute case before it become closed and till now, I communicated with several agents from both discover and PayPal which is disappointing, PayPal refer me to Discover and

Discover refer me to PayPal like an infinite loop without any results and both sides are not taking responsibility to secure my money. 75 from merchant but never recalled to my credit account. Yesterday, I communicated with the supervisor of PayPal.

He said because the dispute is opened out of PayPal we can’t secure your money and now the decision is made by financial institute that the transaction is valid we cannot refund the money to your account and you cannot even open a dispute from our side…

Completely unable to resolve payment issue. Site is the worst I ever saw.

Ive had a Discover card since early 2019; account ending 8180, I canceled the card in error) SORRY! MY BAD! You told me I would have to open anew account - so I did! Then I called an”Account Specialist” asking that I wanted same credit limit asmyold account) I rec’d a letter explaining You did not have enough experience with my new account?

Why did they NOT LOOK UP MYEXPERIENCE WITH OLD ACCOUNT I CANCELLED BY MY OWN MISTAKE? A little common sense is what I am asking for, New act # ending in 0980 OLD ACT # ending in 8180 Wont you bother checking it out?

I am a Scuba Diver and use it for travel, make over$8200 per month) Thank you, George E Broussard (817 419-8007

I called to file a fraud claim on 8/19/22. The representative had computer problems for 15 minutes while I waited, said this never happens. I waited and waited on my lunch. When there was no time frame of how long I was to wait, I asked to be connected to someone that had a working computer.

He then transferred me to the wrong department. which doesnt' handle credit cards. HOW RUDE. How unprofessional and inexcusable. Not to mention I could hear his smoke alarm battery alert beeping constantly. Terrible service!

Called in requesting stop payment for a merchant and while waiting for dispute to develop, discover credit card simply sided with merchant and re-charges my account disregarding having approved stop payments on any past or future charges til dispute is resolved. Called in for supervisor and after being transferred numerous times around they simply clicked off on my cry for help. Will not recommend this company to my worst enemy.

) I have been the recipient of countless (over 50) scam telephone calls, obviously phishing for my personal information. These calls are recorded messages claiming to be from Discover, and claiming that the caller will eliminate all my credit card debt.

This is obviously attempted fraud. I know Discover is not making these calls, and that the telephone numbers in my caller ID are spoofed. I have contacted Discover more than once to report this. They admit they are aware of this, but claim they can do nothing about the calls.

I have sent them detailed information about the dates and times of the calls, and the spoofed number in my caller ID. I told them they need to have their lawyers work with law enforcement to have the calls traced, find the real callers, and have them prosecuted.…

I signed up from Discover card because a friend has had one for a while, when I signed up it asked about a balance transfer so I put in the information but never received anything that said the balance would transfer, so when I go the card in the mail I did the transfer again because I never heard anything about the one I did when I signed up for the card.

I spent more time then its worth to try and get one of the transfers cancelled, ok not a huge deal but I ask to have one of the transfer fee credited due to the confusion. The customer service rep said yes just contact us once it goes through and they will credit one of them, so I did that and got told no by a customer service rep and a supervisor.

Its not a huge amount but principal that I was told they would credit but then said no.…

I cannot access my credit card online. I have reported it repeatedly but no response.

I am a senior citizen and is a victim of elder abuse, identity theft, false imprisonment and use of long arm method and it's still being investigated by the p police and the Depth of Social Services for seniors. I have credit cards that were use fraudently and have informed Discover.

I got a message to call them which I did and I believe Pamela was her name. SHE was nice at first but became rude like asking rude questions gestapo style even knowing what i am going through. She doesn't care and almost up to the point of accusing me of making false claims.

I even informed her that I reported it to the FBI but I think she thinks she is CIA coz it did the bother or matter to her. I am psychologically, mentally, and physically traumatized and will be needing counseling.

She made me so…

My complaint is about the workers at Discover when you call and asked to speak with someone you wait 20 minutes then get someone that's very rude and sarcastic and act like you're a bum I'm neither a bum or was I rude to them but I would not have the credit score that I have if I was a bum and I have 14 other accounts open with other creditors that's paid up in full and

most of them have zero balance discover is paid 2 weeks early every month I have never messed a payment through the whole pandemic with all my creditors that I have accounts with and you're going to have one sarcastic man to try to act like he's somebody and call you a bum I'm not standing for that I am very upset if I was a bum my credit card would be burnt and

I would not make no payments I don't have to use discover I…

I recently filled out an application for a discover card. I was given a credit line and told within a week I should get my card. When I received my card and called the activation line they told me the card was activated, but I couldn't use it.

I was told I had to provide further verification of income via a form to get a copy of my tax returns, My grandmother immediately said that is not necessary and deceptive practices. She consulted an attorney and the attorney said that was unethical and a bate and switch tactic.

She also has a discover card just open a few months ago and they never required her to provide tax returns. We spoke with Customer Service a Supervisor told us that further verification might be needed because of some red flags on her account, but also stated only Account…

I have not been able to access my Discover Card account on line for about a month now, I contacted Discover Card tech line about it and am told they are working on it but cannot give me a time when it will be fixed. My wife has a Discover Card also and I can access her account no problem. I find this to be very unacceptable as I have been an outstanding customer of Discover Card for years.

I had a CD come to maturity over a holiday weekend. I attempted to change the maturity and renew it on their website. It would not allow access until Monday (also a holiday). I sent messages to Discover regarding my dilemma.

I got the standard corporate response that the account was renewed for 30 months and did not address the problem I had trying to renew it . I called Discover on Tuesday and explained my concern and was told I could change it but had to open a new account.

I was told I would have to pay an $87 penalty (for 3 days) since it was not renewed withing the maturity time. The representative supervisor was not helpful to my dilemma and kept referring to Discover policy instead of my circumstances.

" I have had good experience with the credit card although a disputed charge…

I WAS APPROVED FOR THE IT CARD $2,000, THEN I RECV'S 2 EMAILS THAT DISCOVER CARD WANTED TO ACCESS MY IRS FILES FOR INCOME. WHEN I DIDNT DO IT, I RECV'D A EMAIL NOTICE FROM THE IRS, THAT A COMPNAY WS TRYING TO ACCES MY IRS ACCOUNT , BUT FAILED WITH MY USER NAME AND PASSWORD , SO I HAD TO CHANGE IT ON MY IDS FILE.

WHEN MY CARD ARRIVED I CALLED TO ACTIVATE IT AND A MAN SAID WE NEED YOUR IRS FILINGS , I SAID NO WAY , I HAVE NEVER HAD A CREDIT CARD COMPANY EVER IN MY LIFE ASK FOR THAT INFO, TOLD HIM TO CLOSE THE ACCT AND I CUT UP THE NEW CARD.

If I could give 0 stars I would discover closed my account after having it almost two years because they said they tried contacting me THREE times twice being over email which wasn’t even from discover it would have been from adobe which they said themselves and one phone call that was it no voicemail or anything for them to close my account which in turn affected my credit and they refuse to fix it they want me to apply for a whole new card go elsewhere don’t waste your time

Worst company ever, had a balance on my card so I set up automatic payments with them directly to pay it off but didn’t notice that when I pay they cut that available balance and make my card look maxed out to 100% month after month causing so much damage to my credit score.

I tried to ask them to stop it and they said there is nothing they can do that the system does what it should do. Worst costumer service I had ever had to deal with. Stay away unless you are looking to destroy your credit score.

Glad that they closed my account because they really suck! American Express is the way to go.

99% on my balance which was $2752. They said I was being charged that percentage because of cash advances I had taken out. I told them I never questioned them because I did not understand why I was being charged so much interest.

I talked to a representative and he transferred me to a manager and then her transferred me to a supervisor and on and on it went. I felt I was being given the runaround.

Finally someone told me all they could do was for me to pay more than the minimum payment. They checked their records and it turns out they said they could only go back as far as 2015. 99%. 99%. 99%.

I have never taken out a cash advance on my card since I've had it. I spend over an hour on the phone and they did not to help me to my satisfaction. 99%. 99% and you are taking about a lot of…

I've been trying practically daily, for a MONTH, to get a payoff amount on a judgement Discover filed against me in 2010. All I get is the run around. I have talked to various departments and Discovers "collection" law offices.

I've heard, "we can't find file, file was sent to different office, the file is on "HOLD", we need 45 days to verify the information, file needs to be uploaded to the system, there's a BLOCK on the file. " And many, many more excuses.

I filed a report on Discovers Integrity Hot Line, what did I get - run around!! Do you think, as I am contacting them to PAY off the debt, I could get any kind of straight answer!!! So fed up!!!!

we have had a discover acct for a few years we have maxed it out and paid in full a few time the last time we paid in full we deceided that credit card was going to be used for emergency purpose only. But i guess thats not allow with discover.

It cost you nothing to keep an acct open it shouldnt matter if a customer doesnt use their card on a regular basis or if they dont use for a year. We were actually planning on using one of the checks that came in to buy a car but now we will just go with another credit card company.

If that is not all we call customer service basically was told to bad just reapply. One why would i ever reapply with a company who doesnt care about anything about money, two i wouldnt waste an inquiry on a company that shut me down for non use.

I have numerous cards…

48 . I purchased a product with my Discover card in June. Returned the item, the seller issued a refund via Ebay. Ebay provided my money to Discover and Discover stole it.

I put a call in to discover to try to settle because I'm overdue.

First and foremost if you've looked at my account I've never been past due always paid in full never had a problem. We moved to Florida by time I get another job and start paying well I got backed up a little bit.

In any case I tried to call to set up a payment plan that I can send in. I spoke to Cameron he was absolutely horrible! He laughed at me not only once but three times I told him that at what I can afford if I can spend 250 a month to catch up he's been laughed at me again and

said that's not going to work he said that I was in collections and I laughed and said I probably won't get out even if I set up a payment plan in other words it was so embarrassing I've never in my life ever had someone make you feel so…

Would give it 0/5 if I could. For background, I am 23 and recent college graduate. My credit score is pretty good and this is my first credit card. My credit has never been pulled before this point and from a friend's recommendation, I tried starting out with Discover.

I had originally applied for a Discover credit card earlier this May but because one of the refer a friend links did not work properly, Discover suggested I cancel my card and reapply for it (stupid in retrospect, I know but this was my first credit card). I give the OK to cancel in the chat but a few days later call customer service to see if we can resolve this issue in another way.

They say they can make a one time change and reassure me multiple times (I asked at least 5 times) that my card and account would NOT be…

I received a letter in the mail stating that DISCOVER was closing my account because they were unable to verify personal information on my account. I have been a cardholder for over 10 years with a line of credit of $12,500 most of it available for use, never been late with a payment and use the card frequently.

When I called they told me they had sent an e mail requesting electronic signature to RELEASE my IRS information to them and because I failed to sign the decided to close my account! Even if I had checked my emails I probably wouldn't have sign that request.

The amount of cyber fraud and phishing scams going on and DISCOVER makes this kind of request! I called customer service and they told me and a nonchalant way that was final and nothing to do about it. Very upset about…

Discover imposes unrequested protection fees and puts clients on endless loops when they want tp dispute/cancel the protection service.

Hi there, A few months back I received an email message from Discover card's fraud department The message was attached with a list of pending charges in my account. I was asked to contact the customer services department if there were any charges on that list that I didn't recognized.

Immediately I spotted several fraudulent charges, so I proceeded to contact the customer services and reported it. Note:1) The card was in my procession while the fraudulent charges were posted, 2) your representative was fully awarded of this because she had ask me that very question.

For the reason stated I asked her to close my account immediately and have my card replace with a new account. Few weeks past I received a new statement with fraudulent charges that I already reported and somehow there were new…

Buenas tardes! Les escribo el dia de hoy para manifestarle mi molestia, producto del MALTRATO o trato GROSERO que recibi el dia de hoy (04 de Agosto, entre las las 3:00pm y 3:15 Pm) por parte de una de sus operadores "Llamada Catalina" del departamento de CREDITO,al cual me vi en la necesidad de llamar para que porfavor me instruyeran en cuanto al manejo de mis recientes instrumentos bancarios (cuenta y tarjeta de credito) aperturados con ustedes.

Realmente les pido eduquen a su personal para hablar con las personas, porque de verdad lo que dan ganas es de cerrar las cuentas con ustedes y cambiarse de banco.

Why bank at Discover Bank? Here it is year 2021 and Discover Bank still mails things that can be posted in your account on their site as if it were back in the early 1900’s when they were established. They insist that everything needs to be mailed.

Do they get a kickback from the post office? There are other banks and credit unions that use their sites to ‘send you letters’, but apparently Discover has not figured out how to do this. You should be able to sign into your account, go to ‘Secure Message’ and get whatever it is that they feel needs to be read.

These other banks that call themselves online banks do that. I am still trying to figure out why Discover cannot. I went through the bother of investigating the Federal Banking Rules & Regs to find within those articles & sub-articles…

Anyone who cares about the Discover Card brand: A 23-year long relationship was dissolved in minutes this afternoon when I spoke with your customer relations representatives. I remember distinctly accepting your card services my second year of undergraduate school and understanding that we were building our brands together at that time.

Your company promised a card like no other, and sincere customer care and support, and I was excited by the prospects of this opportunity. That was August 1998. We worked well together from then until today, June 2, 2021. In an unbelievable turn of events, I was left quite literately no other choice but to sever our relationship this afternoon.

I am absolutely certain that if you, or anyone who truly cares about your company reviews the recorded telephone…

Why isn't 0 stars an option!? I've been trying to dispute a fraudulent charge on my account for over a week now and discover "support" keeps ignoring me and/or refusing to provide me options to dispute the charge. I'm sure they will also try reporting my account to the credit bureau as unpaid, even though I'm not required to pay fraudulent charges in which they clearly encourage by not allowing any dispute options available through the app or website.

I opened up an secured credit card with Discover back in January 2021 for a credit line of $200. Everything was going okay for the two months I had it until the third month. My account all of sudden was locked out and I couldn't gain access inside of it and was told that I had to submit an ssn form along with a copy of my social security card.

So, I sent both pictures of the form and my social security card, but still was denied access inside my account because the picture didn't show the edges of the form. So, I did it again about a month later before the deadline and got an notification to my email that my account was closed.

Now, during the time they asked me to submit the documents they needed I couldn't make an payment for my account even through phone. Not only did they ruin my…

Discover card could not investigate properly on my dispute . Loss of 2370.12 dollars. Submitted all proofs and also spoken to the managers and explained them. But still they have given the money to the other party. Now they are not even bothering to reopen the case. Is there any firm which takes input from customers and fight for us ?

Thanks Santhosh kumar

This company is seiously misleading its customers by playing with the discrepancies between online payments and mailed billing statements. Twice I had made online payments, only to find that by the time the statement came in the mail, they had not included my last online payment.

It is apparent this is carefully designed so that online and mailed billing are a few days apart which allows them to 'miss' a payment made over a month before and so they can charge interest on what they say is the outstanding balance, when it actually is zero. I have cut up my card and frozen my account, and will wait for my account to be cancelled per my request.

I will look for another credit card where I can deal entirely with online billing and payments.

I recently had a Discover Card balance with a $10,500 limit. I always paid on time, and recently paid off the balance completely. Shortly after paying off the balance, a week or so later without my knowledge, my credit limit decreased significantly to $800 embarrassing me at the rental car place because I didn't have enough on the card to rent to take my mom to her appointments who has cancer.

I was devastated and flabbergasted all at the same time. Thank God the rental car company allowed my friend to rent for me and added me as a second driver as a courtesy or we would have been stuck. I have paid on-time for years and never missed a payment.

Unfortunately, due to COVID, I needed assistance with debt consolidation which affects your credit temporarily but not permanently like other…

I called customer service due to not being able to add authorize users , the agent LEONARD was so rude and his tone was almost pushing me to close my account and never deal with discover again. I am so disgusted with your service.

A payment was sent to pay off my cc balance 2 weeks ago and I keep getting the run around that the payment isn't anywhere to be found. Bank confirmed payment and check number.

I am a victim of identity theft, someone used my personal information to obtain credit with Discover and consequently, it is reporting on my credit report. I've been disputing this with Discover and the three major credit bureaus for years and they keep validating the account.

I have a police report, I have proof of current address and address at that time. They REFUSE to remove their name from my credit reports. This is a complete nightmare for me, that I have not been able to escape. Justice must be served!

Calling 10 or more times a day. I am an 80 year old widow. I am sick. I have included this debt with a debt plan. If you do no stop harassing me I will file bankruptcy and you will not get a penny.

Cutting off my credit card because I won’t go in debt during a pandemic is a racist way of telling me that your company is not for anyone who exercise common sense and I will be spreading the news!!!!

There was an extra charge on my card and i did a 3 way. Call with them and disputed the charge and they let it go through took it off and put it back on and i sent them more info on it and they never got back to me.but yet are charging me for it.

This morning Discover lost not only a personal card member, but a business card member and a discover banking member. I am appalled that the company that says they are in the US directed me a representative that you could tell English was not her first language and then proceeded to let her lose a long term customer.

Rest assured not only did I let her know why I will no longer be a customer, but I have let all my customers know, vendors know, and personal friends. You should note, that I did not start out this morning to leave Discover.

The purpose of my call was become a banking/loan member and she was such a bad representative that I become hot under the collar especially when she said didn't understand my name, that I almost said something hateful. Instead I just thanked her for her…

I made this discover card 6 months ago. Since when I requested I asked for a card that could earn miles. When the card arrived, I called and was asked to use $1500 in 3 months and I could earn miles.

I used more than the requested amount, but I did not receive miles. I called again and only then I was informed that my card is only available cashback. I asked for the exchange, but they asked me to call again after the 2February 25th, who could request the change on the same card.

I called today and was informed that I just can change it at only 1 year from now. Every time they give me different information, I'm tired already. Much lack of empathy with the customer.