Rushcard

I won a dispute in June 2023 and have yet to receive my money, I have been calling everyweek since July and they constantly tell me the same thing, we don't see it,then its we do see it its be sent over give it 45 days, then its they putting it in now give it two days for processing! This has been an ongoing thing its October haven't received nothing and the same conversation everytime I call

they are scammers. they customer service are mean. I WOULD SUGGEST NO ONE TO APPLY A RUSHCARD.

Hello my husband tax refund was sent to my card march 1, 2023 but I was told that rush card sent it back to the receiver I contacted IRS and the bank and everyone is still saying rush card has his fund it is now march 23 ,2023 and i keep getting the same response

I recently received my new RushCard in the mail in January. I activated the card, but my old email and cell phone number is listed on my file in your data bank. I've been a customer since 2016 or 2017.

I want to update my account information, meaning my email and phone number. The email and phone number listed when I activated my card is old. I need to register it so I won't have problems using my card. I also want to change my username and password because whenever I try to log in while using your website I cannot get through.

Whenever I call I get your voice messaging system and can't talk to a representative.

I been disputing that I haven't received my money and had somebody call me from the head office suppose to sent me a email with my transcript from march 17 2021 and never did I called back and the person on the phone didn't know what he was doing and kept repeating and repeating not answering anything at all I also informed him that I spoke to somebody last week but he wasn't listening keep getting run around poor service

I had some fraudulent activity on my Rushcard . I call to report it.. they said they would send me a new card in 7-10 business days... I waited a week... Then called back.. and I was told that I have to send documents! Did that. It was rejected...

Called back and they told me I had to write a letter and send that in... They are holding my money it has been almost 3 weeks and still no new card!! Case# 03164210 My name is Edith White 570-494-3378 I have a large deposit coming in on the 3rd And if they do not send my new card it will go on the old card PLEASE HELP!!

Didnt show proof that i was wrong on fradulent charge and stole my $$. Still havent

I can not get my money off my card. My direct deposit was put on the card 2/15/2023 but card is locked and declining. No one will answer the chat or the phone. I have over 2000 on my card someone please help.

I have went to a ATM to get cash and the amount of $220 however the money did not expect out of the machines when I called the ATM machine they told me to call my institute which I did they're telling me that I'm not going to get my $220 for 45 to 90 days do not get a card from here there's no FDIC protection this is the poisoning Bank please everyone close down.

I would like to be a speak to an American the speech clear English because I can't understand those foreign people that they have working in their customer service if that's possible I'm tired of that because someone went into my car and these people just over talk you

Rude customer service rep, He asked for all my information then told me he couldn't help me go online & report my card lost. eventually I hung up. Sad to go, but I'm done with this company. Chime here I come

illegal transaction on my card by Google*EVOLVE\G.CO/HelpPay# Transaction ID 3408298466

IT'S BEEN 14 YEARS SINCE RUSH CARD CLOSED MY ACCOUNT THE VERY DAY AFTER MY INCOME TAX MONEY OF $6,798 THE DAY MY INCOME TAX WAS SENT TO MY RUSH CARD ACCOUNT I USED SOME OF MY THAT DAY THE NEXT DAY I AM SHOPPING SWIPE MY RUSH CARD & CONTACT CARD HOLDER KEPT POPPING UP. 54 WOULD BE SENT THROUGH MY STATE IN A PROCESS CALLED ESCHEATMENT I WAS LOST WHEN THE RUSH CARD REP/SUPERVISOR SAID IT WOULD TAKE 5-6 YEARS OK WELLLLL IT'S BEEN 14 YEARS NOW & STILL NO SO CALLED ESCHEATMENT I NEED HELPPPPPPPP

Since JUly 29, 2022 I have been trying to receive a copy of a denial letter for a dispute that i filed for fraudulent activity. I t was guaranteed supposed to be here by August 26, 2022. I have not received it yet.

I stay on the phone for 2 hours today trying to speak to a supervisor and no luck. I can talk to every employee you have but nobody seems to be able to provide a supervisor. Rush card is such an awful place now.

When I joined in 2007 it was great. Now it is nothing but a bunch of runaround and nonsense. I am still waiting for my final letter promised 2 weeks ago and havent received a refund for my money that was taken by someone else.

Pleases have someone who has the authority to answer my questions call me at 323-681-1447. Respectfully yours, Matthew Vogel

I called the 877 number trying to find out the status of my claim that I found from money that was taken out of my account without my knowledge.. and the representative was so nasty towards me for no reason...

Every time I talk she will breath heavily and sighed and the last straw was when she was like oh God... I said excuse me you know I can hear you right I said can you please stop being disrespectful towards me...

I asked her was her phone call being recorded and she said yes I said good because I'm going to file a complaint against you for being disrespectful towards me for no reason at all.. and I just hung up the phone on her..

she did that because the email that I had on file wasn't valid so I had to change my email so that means she had to send the form that I had to send back…

On March 17, 2022 I called to QUESTION a charge on my account. I never said I did not make the transaction, I just wanted to know who and what the charge was. The REP. was TOTALLY UNPROFESSIONAL, RUDE and STRAIGHT OUT NASTY.

I asked him what the charge was as it was only 7 dollors and I just wanted to know who it was. He would not tell me and continued to tell me if it was unauthorized he was going to Close My Card and Send Me A New Card Which I Would Receive in 10 DAYS.

I TOLD HIM NO,,, I Just Wanted To Know What It Was. He continued to say it was DONE. I tried to speak but HE WAS RUDE and NASTY throughout the call. READING ME SOME KIND OF STATEMENT and TELLING ME WAS I THROUGH TALKING SO HE COULD DO HIS JOB. HE THEN CONTINUED...

AGAIN I TOLD HIM I JUST WANTED TO KNOW WHAT THE CHARGE…

I have been with Rushcard for years. This year I received an email saying my tax return would be deposited a certain day. I was then asked for a form, I submitted the form and was patiently waiting for it to post.

I called several times and got several lies.

Finally they told me the wrong form was submitted and they sent my money back to the IRS. They could've called or emailed me to tell me. Yet I'm starving with three kids and on the verge of being evicted.

Can't get ahold of anyone in customer service my taxes have been credited to my account since 24 of Feb all documents received still haven't got taxes keep telling me one to two business days ant why now do we have to submit social security card id and 1040 tax paper to receive taxes o get my direct deposit deposited in my account every Wednesday it has same information

I been waiting on my refund for 7 thousands 6 hundred & 27 dollars I have never waited this long for my refund rushcard can’t even talk to a live person about my issue my number is 216-548-5431 mis Pugh

Ive been a customer since 2014 with rushcard. So i uploaded the documents and ive been hold two different times to verify my documents were recieved and im hung up on or im told they cant hear me and then hang up. This is unacceptable!

they have my tax refund and theyre impossible to communicate with!

Rushcard is straight up fraud. It's deposited my refund on my card, they said to send in proof and I did that twice. Now today they saying that they sent it back to the IRS. I don't understand that, and now the call center is busy and it has not been this busy at all.

I have kids and bills to take care of. I will be having my lawyer on this, because this just to ridiculous. I'm very upset and angry. I will not recommend rushcard to nobody.

I've Done tried to talk to customer care Representatives, they issue me at a new card. It's been past 10 days talk to the manager she said usually it takes another couple of days for it to come in. Feb 4 have pasted Feb 5 mail came to my Apt sill no RushCard my money been sitting in there I need to pay bills..

00 four Express either or don't want to do neither. I've been waiting this long patiently for my card and my money to be here should have been here already. As of February 5th 2022 I don't talk to three Representatives didn't give me their names they put me on hold and they hang up I'm really getting tired of this I want my car to come in as fast as possible with no charge I shouldn't be having the paying $35 for their mistake or waiting 10 more days to send me out a new card for…

My case number is 02879489 I have sent in all the paperwork that they’ve asked me for now they’re asking me for some different kind of paperwork they have been holding my checks on that card since November I need to know how I can get a new card

I can't get and hold of rushcard to dispute and lot of transaction on my account that i did not do at all i stay on line for up to 3 hour's and then the phone hang up while someone is stealing my money. I have to put my card on hold until i use it so they won't keep taking my money i never used my card on 10-26-21 - 10-28-21 and i have about 8 transaction on my card took off and

it was not me please help me get my money back and help me stop these people from being able to keep taking my money

Yes this company is so bogus I've had 2 unauthorized charges taking of my cards the first transaction was with my old account and now the other one is with my new account and both of these transactions are coming from the same merchant im in the process now with them with a dispute with my old account as we speak and now they saying my new account had to be investigated as well so

i have to dispute going on in October and they keep telling me i need to sign some papers i don't understand how the same merchant keeps getting money from my account so now they telling me they have to send me out a new card once again i guess when i get that they will get money off that card as well spoke with a representative about getting a code or something on my account she tried to act like she text me a…

Someone stole 3400 dollars from my account and not one time has this company helped me in getting my money back. I have sent in all documents that prove my claim and they still don’t help me. Now it’s to late to file my claim and I can’t get my money.

So now I am having to go after them in court.

I have been with Rush card sinced 2016 thought it was a good company until today they cancel my card without given me a notice letting me know they was going to cancel it and when i called to ask questions about it they was so unprofessional. I had to pay 35$ to get me a rushed card so i can pay my bills on time when i do recieve my new card i will be paying my bills up and

canceling my card with them very unprofessional i will give them a rating of zero its only 1 star because i had to rate something to give me review.

I NEED HELP WITH MY CARD THEY SAYING MY DOB IS NOT RIGHT YET I BEEN A MEMBER FOR OVER 15 YEARS I HAVE SENT IN INFORMATION IN SEVERAL TIMES AN YET THIS MATTER IS STILL LONG GOING CUZ THEY HAVE NOT GOTTEN INFORMATION I HAVE SENT IN SEVERAL TIMES AN WITH IN SEVERAL WEEK SO WHY THEY DONT HAVE MY INFORMATION YET UPSET ME AN ALSO LET ME KNOW SOMETHING IS NOT RIGHT AN EVERYTIME I TALK TO SOMEONE THEY ARE RUDE OR THEY JUST HANG UP ON ME I'M TIRED AN I NEED MY CARD FIX

I been with RushCard 15 years and I have had problems since day one. I’m tired and today is the day I stop making Russell Simons rich. Only thing great was that I got my check on Wednesday! Time to move on and forward with my new bank account.

All them fees and contest that I never won was a big waste of time and energy. Russell don’t want to help his fellow Americans and that’s sad. I never got anything back from RushCard n that’s ridiculous!! 15 years of my money into they bank accounts.

I've been with this company for 11 years and they trying their best to not be able to verify who I am .. I've sent all the documents they asked me for for 2 weeks and still can't get access to my account...

my written request was excepted and everything and they have yet to change my email phone number and address on my account... I need a card expedited I have funds on my card and cant get access to it

I've been trying to get my money back for 3 days for a "BILL PAY". I told them it was a mistake and I desperately need my money back to pay my bills because I didn't understand the bill process.

I told them that I have to pay my rent so I wont be homeless in the near future. The amount of money is 1400 dollars. EVERY DAMN TIME they would not process my money back to me because it's saying that it been process but clearly online it says PENDING which means I can cancel if I want to.

I have 1400 dollars just floating in the air. I am a single mother, that's a lot of money to play with.

There was unauthorized use June 26th on my card for two 203 transactions they said it was investigating that the money will be returned the date of the day the money was supposed to be returned they said the plane was closed then the next month it was on the right to use on my card that I lost for about $700 I file another claim they told me that the money will be on there the 13th the same thing again called on the 13th they said the claim was closed every time they supposed to pay my money back they close the account the claim but

they said take 45 days before the claim is finished but it's done every time when it's time to pay the money back so that's about a thousand dollars gone up my account that they said I can't get back I want my money

I had money taken out my account card was lost I reported it to RushCard when it was time to give me pay the money back in the account they told me the claim was closed they did that 2 months straight so I'm out about a thousand some dollars my car was stolen and my wallet was in the car

I haven't been able to get access to my money in almost a year.

I simply called and entered the chat room ask about my payroll direct deposit and was hung up on 5 times!!!! RUSHCARD IS VERY INCONSISTENT I WORK FOR THE GOVERNMENT AND HAVE A SMALL PORTION DEPOSITED HERE. MY EMPLOYER SEND OUT OUR PAYMENTS THE SAME TIME ALL THE TIME....I DESPERATELY NEED MY MONEY AND NOBODY CAN GIVE ME ANSWERS

My stimulus was deposit on the 12th n it's still not showing on my card

Am confirming complaint

Rush card not post va deposit

I been trying to get in to my Account. sence rush change there voice line I been have a hard time. get into my Account. so when I tried to get. the help I need. I sill have a probably.

Retrieve in to my Account sill have probablys get into this Account. & also I no what I get once month & no who take what out of my Account. I been with rush card for so my years & my money is coming.

up mess out my Account iam not crazy I am going to sue rush card

I had a deposit from the irs sent to this card and i havent received it yet. I called emailed and live chatted and noone wants to help me. I want my money.

I have a prepaid debit card with Rushcard, Metabank. On February 27th there was a fraudulent charge made through Facebook, my account was hacked and both of my debit cards on file were fraudulent used. 00. I was given a provisional credit on March the 19th. 00.

I've asked multiple times as to why it was closed, all they keep telling me is no error was found and the investigation is private. I work for a major bank and know that is a lie. In fraud cases the bank must given a reason as to why I lost the case.

Also, I only filed one dispute yet they reversed the credit twice and as of April the 3rd they have refused to fix or correct the error from March 26th. I've emailed and called multiple times and keep being told 1 to 2 days, the corporate office is looking into the matter and still…

They wont post my money i know they got it just push the button

I need to speak to someone. K am wondering WHY my information was given out to the IRS according to Metabank!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Such a shame that I cannot get through too speak to a HUMAN about this matter. The automatic system sucks. I need a HUMAN!!!!!!!!!!!!!!!!!!!!!!!

Hi, they charged me wrong- 7/16/2020ATM Withdrawal Fee - Out of Network-$3.00 Transaction ID:7606984730ATM ATM is on their free ATM list and I always use this ATM without any fee before. Andrey Legran card #4104 8920 4076 8282 address of ATM Rite Aid1720 Kings Hwy Brooklyn, NY 11229 is on their free ATM list. No phone calls and no e-mail service.

I hand 157.00 dollars taking off my rushcard can i get my money back

Some one has take 100 dollars off of my rushcard will i be able to get my money back

I contacted your rush card customer service line and was treated very rudely and did not receive requested help from Ivy, JC or Yanna and then the customer service line stop answering all together This is very disappointing as I have been with your company for more than 5 years and never had a good experience with your phone staff.

I was denied cooperate information as well as information needed to file a complaint and denied the ability to speak to a supervisor if this is how your company operates please email me and let me know to go to company more customer friendly and helpful and every opportunity I get via word of mouth online or screaming from the roof I will express every negative experience with no helpful resolution if this manner can not be resolved quickly

On May 25th I reported my card lost so I was supposed to have a card expedited 1 to 2 business days on the 28th I did not receive it so they said they were going to send another one I never received that either I finally got an operator that told me that the cards were not generated that it was a corporate issue now it is June 8th and

I still do not have a card I have no access to my money i cantt pay my rent or my bills and have no food they're telling me I cannot transfer my money to my Bank of America card or to another RushCard member because I do not have a validated card and they have no answers for me I have over $2,000 in my account and they're withholding it but no reason of my own I need to speak with someone in the corporate office I have filed a Boston police report in a…

My card expired in may. I was told there was nothing to do but wait for my new card. On may 29th I called and a rep told me my card should have came on the 27th. I told her I didnt get it and I think its because the mailman is always putting the wrong mail in boxes, so I had got a po box.

They said they couldnt deliver to a po box and could reissue me another costing me 5 bucks. ( mind you, there is money on my card during all this ). He said I should get it within 7- 10 days.

I waited because I usually get mail within 2-3days. Today, I called asking where is my new card. The agent tells me the card I was charged 5 dollars for was never sent out because my account is missing the last digit!

( what that means, idk, but it feels like im being put on hold due to a glitch in their system. I…

I have been trying for 3 days to get in touch with someone about my damage card I was on the phone yesterday for 2 hours i still haven’t talk to anyone was I text you I’m on the phone now I have been on it for1:05 minutes still no one yet I have tried everything online the whole nine and still haven’t got the problem solve all I want is a new card so I can get my money. Thank you