Rushcard

idk just horrible horrible no excuse for how horrible all the email responses are automated as well as the phone why can’t I just wait why does the phone automatically hang up on u no matter what option you pick

I've been waiting for 2 months to receive my new card and I have not received it yet. My money is about to be loaded onto a expired card. I've seen every document in. How do I suppose to get my money from a expired card. I'm very stressed out.

I been with this company for years and all my bills are due on the 3rd. I need help on how do I get my money.

I need my money

something is going on with our cards, can’t pay my bills, can’t get nobody on the phone, email nothing!!!! this is crazy!!!! i can’t wait to get my money and leave them!! i can’t keep going through this !!!

Rush card is taking unauthorized transactions off my card one and twenty six dollars just dissapeared without my consent it's wrong and I want my funds returned this isn't fair considering I only retrieve S.S.I.monthly ,please contact me about this issue soon as possible

I ordered a replacement card on the tenth of Feb. It is now the twenty-seventh and still haven't received my card they have been charging my account ridiculous charges.. I've been a loyal customer for over 14yrs. Never can talk to a real person this is ridiculous.

I did all they asked me to do and I tried to login and i still could`nt! The numbers that they provide you with these people only give you misleading information and rude attitudes and shameful part of it is I have been with RUSHCARD 10 YEARS AND HAVE 2 ACCOUNTS and done all they asked me to do and it don't

While some of us may like doing stuff on website a lot of us still like talking to a person. It really sucks that I can't get to talk to someone about my account and have to go through a website.

There were fraud charges on my card they canceled my card then told me cause I didn't know my old phone # I need to fax over a letter & my id did that now there telling me they can't accept that for an address now they are holding another one of my disability payments they just keep giving me the run around im going to see a lawyer if this isn't taking care of

Is it possible that I can speak to a live person about my rush card account

they have had a hold on my money for just about a month, because when i first got the card i couldn't remember the telephone number, so they asked me to fax a photo copy of my ID and my social security card and proof of my address and i did all that then they still have my card on hold I've been calling and emailing and chatting still nothing they have really been giving me the RUN AROUND.

The would not answer question

99 ( that I did not make) rush card told me they would send me the form for me to sign & once received (by rush card) I would have my money back in 10 days, on the 17th, I realized it's not coming, so I called back & asked to have the form faxed to me, it was then received by rush card on the 19th (2 days later) I just called to check on the status of my issue, I am now being told I don't qualify for the 10 days (getting my money back) credit, because I took too long getting the form back to rush card, (2 DAYS) rush card is going by the date they mailed it to me (which still hasn't arrived) they should be going by the date it was faxed to me, because it was returned 2 DAYS LATER, help me with this please, Rush card is NOT the same since Russel Simmons is no longer the owner, I have been…

This is the worse pre paid card service I've ever had can't speak to a representative website doesn't work my sons SSI payment history doesn't add up I can't login to the rush card app it has a glitch n the system I don't trust this company customer service is horrible I deserve much respect when I chose this company ppl don't have to take being treated disrespectfully by rush card when they're other prepaid cards service with much more respect for the customers and

their company I finally found one your company sucks and I reporting rush to the better business bureau

Having problems getting into my account & even changing my password it's not right

I have been on hold for hours for days i cant get no one to answer the phone been on hold now for 3hrs i hang up and call back to get no answer. I start calling around 8am im trying to check the status of my claim i am missing money . I NEED TO SPEAK TO SOMEONE asap

On Saturday Dec 14 i was working i received a text message informing me that my discard was used at a wawa at the time I was working. I preceded to call customer support to inform them that my wallet was stolen and my card was in my wallet.

I called wawa corporate, filed a police report. The pending hold did not drop off till yesterday and filed dispute for the charge and also being charged for expedited fee of card. Was accused by representative yesterday of fabricating story.

Tried endlessly to get money back but to no avail i keep getting scrapped on. Please help me

I need to speak to someone please

I disputed a AT&T charge on my Rushcard. They closed my account said they are sending a NEW CARD 7-10 days, waited 12 days no card called them, same thing " we will send out card"..... 25 days no card, then they said they will cut Me a check..

this is a run around Again Rushcard doesn't get it my money is mine not there's

My name is Sharneice Sellman my issue is about a fraud charge from ipsy glam is $10 a month i only received 1 bag didn't receive any else they told i didn't have any money on my so i went in put money on another card so in September they went to use the old card so my card was block i couldn't pay my bills on time.

So they did it again. 00 off my card so im telling the rush card customers service so someone said they was going to email i said please don't im having trouble with my phone i said mail it and

today is nov6 and i still dont have it i want my money i have every email i sent them telling them there getting my cards blocked and I was able to pay my bills on time. I keep calling im mot getting any help

Why does my money only hit my card after business hours I have bills to pay and I can not pay them at night my lights and water get turned off one more time because of this WE are going to have HUGE PROBLEMS UNDERSTAND!

I don't understand why I get my check so late in the evening I have bills to pay and not get my money until after business hours does not help me keep my power or water on it has caused my power and water to get turned off not nice people

Dear Rush card,

I have called into your poorly trained unprofessional, and rude customer service department since October 16, 2019 – October 23, 2019 regarding unauthorized charges on my account. I filed a dispute with your company and I was told that I would receive a provisional credit immediately while the investigation was taking place. If I won the investigation the credit would stay if I loss it the credit would be reversed. I told the rep ok I will be looking out for that. Then she told me that I should receive my card by the 23rd or 24th of October. I called into the office today and they tell me that I will not receive my card till sometime next week. I told them that was unacceptable I was leaving to go out of town on the25th of this month and I need my card.

So this is when…

Is really necessary to have all that BS when calling to check my balance I don't care about all that BS just to check my balance and no I don't want to go online to check it it's not safe to use it everybody knows that and computers have made people lazy as fuck for God sake I don't want to hear a computer every time I call to check my balance I'm old school pick up the damn phone and

talk to a human being for a fucking change and hire some real humans to answer the fucking phone cheap ass you would think a person that has money would spend some on real service but no they hide behind their money like a coward money can't buy value.

This is the second unauthorized charge on my RushCard the first one I did not authorize they did a dispute and said it was valid this second one definitely is not correct. I contacted RushCard customer service to file a dispute they then told me they would have to cancel my card and wait 7 to 10 business days for a new card I told them I cannot have my card cancelled my mother is having cancer surgery and

I need to purchase an airline ticket and get there as soon as possible they told me they had to cancel my card so I stated forget about the dispute this is a family emergency I need to purchase a ticket I need to be there while my elderly mom is going through breast cancer surgery so they put a supervisor on the phone after I requested one she told me she could not cancel my card she can…

Was told to send in proof of address I have sent I four different documents and they all were rejected, customer service agents and supervisors were very rude, hung up on me when asked to speak to corporate or a supervisor. Was over talked when told customer service agent I couldn't understand him, which resulted in me failing the the identity questionare, not because I answered them wrong.

I'm a strongly dissatisfied with this, and I don't think I'll be a customer anymore once thus has been resolved. I just moved in with my girlfriend I don't have any billing nor paycheck with my new address, I sent in paystub they didn't accept because it had void written on it.

I have talked to 3 rush card agents and 2 of them hung up on me very professional they could not answer my question , the question is how do I talk to a live agent when I call , I was told that they give you that option when you call nothing but lies ask to speak to an American they said there's no Americans ask to speak to a boss or supervisor they said there's no boss and no supervisor so tell me how do I speak to a live agent because they had no idea what the hell I was saying because they didn't speak good English so

tell me how do I speak to a live agent that's my question no one can answer my question I have had RushCard for a lot of years and I am very disappointed with their service I will never recommend them to another person as long as I live , I give them a zero on every views…

On Sept. 12 2019 i noticed that my account was short. i called in to start the process. i was in formed by the agent that i would be able to transfer funds before they processed my new card.

However the agent lied and i was unable to transfer funds from one card to the next.

However because i did not receive my card Sept. 18 i ca;;ed back in this morning to get an card overnight to me.

however the agent i to to this morning was fine but the supervisor dumb as a box of rocks he do not listen and listening is the biggest part of his job. i explained normal protocol for my problem after he tried to convince me that i could do something i know that was not possible.

i also shared with him that i used to be able to call in and have the agent transfer funds from one card to the next. So I'm not…

I've contacted rush card several times about unauthorized transactions. 9/11/2019 i checked my account and saw that an airbnb transaction was made. I immediately called rush and asked how this charge could be an please stop it. I was told to call airbnb and dispute the transaction with them. Which i did.

I called rush back to ask more questions. I was told 7 different things from various customer service representatives. Airbnb contacted me and sent emails out and found that it was indeed Fraud. I'm a handicapped infirm adult who depends on my monies to pay bills and for medical equipment.

This is the second time in 7 months that my account has been comprised and i received new cards. There are charges that keep popping up and rush will send out paperwork review it and still not fix the…

I changed my address , and requested a new card because mine is warn out! They locked my account after I didnt answered 1 security question right! Now I've been battling to get my card unlocked for 5 days! They keep saying my documents aren't good enough!!!!

I, am very upset.. 00 to my rushcard. when, I called customer service today. 18. that, is not correct. I wrote my balance down in August 2019. 00. I, am also sending a letter to rushcard. regarding this matter. this, is totally redicilous.

If, I am going to continue have issues with my balance,etc. I, am requesting a refund my balance. I, will get another pre-paid debit card. I, am awaiting your response regarding this matter.

I have a rush card on file that's expired I also paid for a car that I never received I need a car and I cannot get my money back from RushCard or a new card..i have 126$..an. Rush will not send me a new card or give me my money I've made 5 or complaints..an nothing please i need my money asap..i 've been with Rush from 2010..I NEEDD MY MONEY!!!!!!!

I can't go on the app to apply for new card. I need a new card. What's the direct number to talk to be someone live please

My direct deposit is not being loaded 2day early why?

Worse customer service experience by customer reps and supervisors. Fraudulent activity was done to my account, and it’s taking 2 weeks to get resolved in order for me to have access to my account via online. All because I need my email and phone updated.

Ask to speak to corporate and they refuse to give me a number.

In march it was unknown subscriptions i didnt make I contacted rush first & filed a dispute like an idiot then contacted the merchant they willingly refunded me well rush rush will not release my funds i have two small children my lights were turned off due to this it’s been almost 3 months i have not received anything i smoke to 30 are more supervisors from rush i need my money asap 85.98

I ordered a replacement card through this company. I paid $35 dollars for it to be delivered in 1 to 2 days and it never got here. I just called on this day Wednesday 19, 2019 and was given a tracking number in which showed that my card was sent to Mansfield Ohio.

I live in Elyria Ohio. I asked how this could have happen the ups said thats the address on the package, customer service from rush card says it is ups fault it got delivered a hour away from where i live.

So i just paid 35$ for my card to be lost. And i dont get another card so i can use my money? t

On December 19 and 20th 2018 Stolen $700 out of my account I call Rushcard dispute it made a police report that Detective retrieved and video surveillance from cvs that showed two white males using the atm on 12/20/2018 at approximately 0105 hours and again approximately 6 minutes later at 0111 hours.

The first subject was a white male medium height and build wearing black sweat pants with a white stripe white t- shirt tennis shoes white jacket white hat and had a goatee the second subject who was also a white male medium height and build wearing blue jeans black shirt blue long sleeve shirt white tennis shoes with facial hair as well both subject used the atm and then exited the store several attempts were made with the rush card in an attempt to get a credit card statement/transaction…

I opened this account in 2017 and I am not aware of the phone number that was on the account at that time so they won’t let me dispute a fraudulent activity that was made. I was able to verify EVERYTHING but that.

Who remembers a number from 2 years ago. I have a 5 month old son and I can’t even go get his milk because I have no money. This is not ok and very inhuman like. I will be cancelling my services with this bank.

I have done everything your company has ask me to send over and over just to get me a new card to be able to go home to a family funeral and seem to not get no where your company hasn't got a problem with receiving my money and now I have to wait more days and not being able to get my money

I have been a RushCard holder since 2014. My husband and I both have been receiving our direct deposit to our RushCard. We went thru rush because we needed our money sooner to pay our rent and bills ON TIME.

They advertised that their customers could receive their direct deposit up to 2 days sooner. Well they Lied. For the past 6 months we have been receiving our money as late as Thursday night. In the beginning it wasn’t this way as we were receiving our money Wednesday mornings as early as 12am.

When we spoke to a rep about the recent changes in our load,the rep had no answer to why it was a sudden change. It just doesn’t make sense all of a sudden. The only response we are given is to contact our job and we have done that already and we both know for a fact, the pay period ends on…

been calling and talking to ppl even they supervisor and yall telling me the same thing since February i would really appreciate it if i can speak to the OWNER of rushcard cause this doesn't make any sense then top it off yall dont even have a bank i can go into to get my money and i been trying since February me and my kids been homeless due to me not being able to get my own money yet yall keep deducting money from my account that i cant even get my own money but

yall can take it and leave me with nothing so can yall please have the OWNER get in touch with me are give me the information to talk to the OWNER thank you i really appreciate it me and my kids missed out on a lot due to this nonsense

My card was cancelled when i didnt ask them to.I cant access my funds and then charged me 35.00

00 on 18 September 2019. 00 was taken off my card saying I overdraw mu card on 14 September 2018. How can YOU make a prepaid debit card overdrawn at an atm. Then they refused to transfer me to an supervisor because I didn't know the phone number that I open the cards with in 2008.

When I can access my account over the automated system with my social security number and card number. I also had my lawyer listening to the telephone representative JOAN not wanting to transfer my call. And stating my card was overdrawn. SEE YOU IN COURT

2019 about me loosing my card. The only option on the automated system was to cancel the card. I pressed option 3 as prompted. An agent answered and asked me my card number or social security number, date of birth, phone number and address.

I was trying to explain to the agent that I no longer live at the address on the account. That I needed the replacement card to be sent to my friends house or my job. They said they couldn't do that unless I changed my address by faxing in a letter of request..

I asked what items did I need to do that. They said I needed a photo id with my current address on it. I told the agent I didn't have a current address I'M homeless. She then asked me for a utility bill in my name.

I once again tried to explain I'm homeless and don't have housing or any bills…

They are the absolute worst company to Go with As far as prepaid cards go. Do not go with them. When I applied online with them I put in certain information, such as my updated phone number and email and then they decided to put in old phone numbers and email so

I never had access to the account and I can never get my money when it was time to go online and do my banking and I’m still having trouble getting my money to this day. Nobody speaks English they’re all from another country and they make it impossible to get a hold of anybody there then my balance keeps dwindling down and they tell me they can’t give me information on my account. Total frauds

Dispute #: 12050410 Card ending in 9016

I have been a customer of Rush card since 2007. And they do not care!!! I feel like they are read ing for a script and cannot say anything different. Not even a proper response to question. Very frustrating talking to someone in another country. And after today, I AM OFFICIALLY DONE WITH RUSH CARD!!!

On March 13, 2019 I got breakfast and must have left my card or dropped it. At lunch, I went to look for my card and I could not find it. I checked my transaction history and noticed 3 unauthorized charges.

$15.33 for Big Lots in Van Nuys, CA $9.30 for Burger king in Canoga Park, CA $26.37 CVS Pharmacy Canoga Park, CA

I called right away. I had my card cancelled and requested a new one. I also requested for dispute documents to be sent to be via…

Customer service cancelled my card without my authorization. 00 for rush delivery to receive my card. I didn't authorize this to begin with. When I asked to speak to a supervisor above her, she kept giving me the run around.

I am going to have to have my money go elsewhere. I can't believe thses people, can u borrow money from somewhere else. The very first rep hung up on me. Bad bizz

They have been holding my money hostage over a phone number I had 2 years ago. I wish I never even heard of this company.

I wouldn’t even give them any stars my card had been expired since January 1st 2019 and I have been jumping through there hoops to be able for them to send me out a new card so I can use my money off of it... worst CS ever and worse Back office that can’t get things done in a timely matter They took the money out of my account but still refuse to send out a new card to me.. I just them 0 stars they are the worse prepaid card ever