CitiCard

No humans work at city bank only bots over an hour attempting to reach a human. Never received my card. It expires in a few days and merchants will not take it since it expires soon round and round with a bot.

No human finally bot hung up on me

I called citi cc dept to inquire about cc replacement that was supposed to arrive 4 days ago. The agent Jorel was very rude, talking over me and stating I should go in person to fedex and get the card.

She refused to connect me with her supervisor and refused to give me her last name. This is not acceptable.

I called to dispute a charge. The woman on the line was hard to understand. The call started about 1300 on 2/21/23. I HOPE it is recorded. I told her over and over that I could not understand her because of her thick accent.

Then, she told me she had CANCELLED my card and was sending a new one. I told her not to cancel it, but she said she had already done it. Do you not CARE how much trouble this will be for an 86 year old woman who has about 20 automatic billings on your card?

I spoke also (took more time than I have) to speak to "Christian" and "Thomas" (supervisors) who have nothing to say but "We are sorry". I find it hard to believe such poor service. I have had this card for many years.

It is the only card I actually use regularly. You do not seem to care about the trouble you…

That’s the worse customer service I have facing in my life time, kick customer like ball, and never listen what customer need, and every time u call, u always get different answer, it just so sad to deal with them.not even a bit professional customer service.

My card is locked. The card has been locked 5 different times in one week. I am booking travel plans with tourist companies in Greece. I have explained to the agent each time I called the the card is being blocked.

It seems now that the card is AGAIN blocked. I am leaving the country on Friday for vacation and need the card to be unlocked/unblocked.

After 3 calls from overseas, which cost me over 100 Euros despite using Collect Call, I still cannot get a charge being authorized. The transaction fails despite the help-desk assuring me that all locks have been removed from the account.

I sit here in Europe with a Credit Card that doesn't allow me to put a charge on it, even after 3 support calls. I had put in a travel notice from the mobile app, but that failed as well.

To whom it may concern, I have two credit cards from Citi. one is for a double cash reward, and the other is Citi Dividend Card for 28 years. I always pay off the balance at the end of each month.

In April of 2022, when I logged in to Citi App to pay the balance of my Double Cash Reward card, I realized my Dividend Card was closed by the company about two weeks ago. I immediately contacted customer services and spoke to " Andy," a lovely gentleman.

He said the card was closed due to inactivity for some time. It was shocking that after 28 years, I had the card, and I was forced to close by Citi WITHOUT any prior notice or didn't have the decency to send a letter or at least notify me by email at all.

There is a 30 days widow I can reclaim my account, so I asked Andy to reopen, but he…

you have the worst customer service!! I have not been able to log into my acct b/c it keeps wanting me to activate a new card I don't have and my card does not expire until 2025. I have tried your chat and they could not help me.

I have called and was waiting for 24 minutes for tech support then FINALLY it is ringing so someone will answer on your end who is available and I guess whoever is up next to take the call does NOT FEEL LIKE working because it has been ringing now for20 minutes after I was on hold for over 20. I am paying off my card and CANCELLING IT.

The worst thing about a card is not being able to get in touch with anyone.

My issue is that every time I have an issue I have to speak to someone in India. I’m old, my hearing is not great, and I’m just sick of it. My card has been compromised twice in the last 6 months and the best that can be done is a new card in 7 to 10 days?

The very least should be overnight it to me. It took me at least 10 miles of miscommunication to finally speak to someone in San Antonio whom I could understand. Then he was totally lackadaisical about the white thing. If this keeps happening I will be like for a different provider.

Thank you for lowering my credit limit. I earn $260,000/year and have never missed nor been late on any bill with any credit card company or loan. So be advised that when I pay off this balance I will promptly cancel your card and should I receive any correspondence to rejoin it will be deemed harassment and I will take the appropriate legal actions against you.

Be further advised that as a social media influencer, I intend to steer as many people away from your business as I possibly can.

I called about charges I did not recognize. I was transferred to fraud and had to hold for 10 minutes. I could barely hear the person and they said they couldn't help me and I should call back. So I did but then could not get through.

Over 2 hours later and over an hour on hold on several different calls and tries, I got to talk to someone. They did not speak english very well. They told me my account was blocked and they could not help me.

I said I just wanted to make sure no new charges could be added to my card. Everything they said seemed cryptic because of the language barrier. I because frustrated and asked to speak to a supervisor because I couldn't believe I could not deactivate my card, for security reasons.

The supervisor told me the same thing, that he couldn't help me. I…

Already but this in Citi Bank. You treat your customers SECOND RATE & always side with your vendors FIRST. WHY SHOULD ANYONE DISPUTE A CHARGE??? My concerns over the years are VENDORS 99% ME 1%. Will be using your services less .

I have recently received an email to get a bonus from Tiered Cash Bonus Checking offer. When I tried to follow the detailed instructions, I apparently violated a rule that I can not find documented anywhere. This is a strange thing to complain about but I like bonuses.

I have talked to several people in that department (833 382 0004 ext 1073) and gotten the same answer. I AM NOT ALLOWED TO ALREADY HAVE A CHECKING ACCOUNT. Since I had opened a checking account 2 days before that, I am not eligible for the offer.

) They suggested that I close the account (which I did). I asked them to show me where it says the rule and they said they can't see the customer copy but it must be there because it always is.

I received the same email this last month. Please stop sending me offers that I am not…

99 for a YouTube subscription I did not order. In May a fraudulent go fund me charge appeared. I have disputed the charges. Received a new card twice; contacted customer service 6 times. And finally canceled the card. I have received emails saying my dispute is resolved; an email confirming the card is cancelled.

I have talked to two different customer service people who looked up the account and acknowledged that a credit had been issued and ASSURED ME I WOULD STOP RECEIVING DUNNING EMAILS AND TELEPHONE CALLS. 99 plus interest. This is resolved!!!

Get it off the *#@# automated system. I will never again apply for a Citicard. Thank you.

I had a charge dispute that resulted from eBay purchase about three months ago. Every time I checked online, it said investigating. Last week I checked it said waiting for my response. Message said to go to 'Documents and Letters' to reply to seller's response. When I go to 'Documents and Letters' there was no new message. I checked this morning and found out that Citi bank declined my dispute and awarded seller full credit.

I called customer service and that's when things got worst. First gentleman didn't know why I didn't not receive any communication and why my claim was declined. I talked to his "supervisor" who only gave me his first name and refused to provide anything else. Ron didn't know why I didn't receive any correspondence either and started to become rude when I asked why…

You guys used to be my go to credit card for personal expenditures. Now due to your unwillingness to take my side on the recent dispute, I am forced to use other credit cards who will treat me better. You can tell from my history with you that I never had any dispute in my previous charges. I feel that this merchant was an unscrupulous fraud but you guys took the merchant's side so no longer will I consider opening a bank account with you guys nor will you be my main personal credit card. It is only natural that I will go to those who treat me best and by your actions, you have proven that you are not that. Please forward my complaint to whoever that may care. Thank you.

Card details Card ending in - 5285-4600-2015-3483 Reason for Dispute Goods / services not as expected Credit Status…

Several weeks ago I was contacted by the Citi Card Fraud Unit and I was thankful that they did as the card was used fraudulently. I was told my current card would be cancelled and a new cared issued in 7-10 days.

The gentleman I spoke with asked me several times to press 7 2 on my phone without any explanation. Since it did not do what he expected he told me he would call me back in 1 hour, which he did not.

I let 10 days go by with no card. I called customer service twice and was told it was under review. I could not get an explanation as to what that meant. A couple of days later I again contacted customer service and was told I needed to wait for a letter.

I spoke with a supervisor who said the same thing. It is now going on at least 4 weeks without any new card or communication. I…

I have received several calls from your agents these past few days that I can't entertain because, as a teller, I have to attend to my clients first and foremost. Today at around 12:30 pm I returned the call to make arrangement for my overdue account that I was not able to pay because of financial shortage due to the pandemic.

I can hardly believe how harshly and rudely I was treated by the woman who answered my call. I am willing to pay according to my capacity and I would like to negotiate but she did not give me the chance to talk.

If the calls are being recorded you can check on how she had dealt with me. She won't even give me her name but the cellphone number is #09985860599. You can check on my payment record on how prompt and diligent I was in paying my account and was just put…

that's my rain have a good day

Citibank . my account is at Citibank. The bank close my account with a balance of fourteen thousand seven hundred and eighty dollars. Now Citibank tells me my bank account is negative fourteen thousand seven hundred and eighty dollars. Citibank took the money out of my account and refuse to put in a dispute to give me my funds back.

Citibank has me on hold never answers the phone they make up all kind of excuse not to give me my money. I never went in my bank account I was saving up this is a savings account. Please return my funds my contact number 323-377-9923

My complaint is that when company closed my account I was told by them I will receive a letter in the mail and any remaining funds will be mail to me in 10 to 15 days. So I was sent the letter like they told me but 15 days came and I was sent another letter of the same thing instead of my check. 55.

Which the never send to me so I called and was told to wait again 10 to 15 days so did the third time I was told to wait 10 to 15 days . So for the fourth time the customer service representative to me to go to the bank and they will issue me a official check and I get there that was false information again. 55 was sent out. Which was a lie.

Now when I got Back from the bank they claim it’s not in the system any. Where is my money This so sad fir a company to keep misleading me. What company…

On 8/14/ 20 i called to replace lost card citicard operator was rude and not pleasant to talk to her name is ERIA # CCMRO5 ... i had to rise my voice with her.and that was not a great feeling ... unsatisfied customer thank you /:

I closed 2 Citi accounts yesterday. Having been a long time customer, I am saddened by the complete lack of understanding of good business practices. Common sense did not prevail.

Very disappointed with your customer I'm the master card holder, I had sub card for my wife & I had the right to call up to Citi bank to insert my sub card Hp number but your customer need to verify with my wife I feel insecure without my authorized can anyone. I feel insecure.

I am about to cancel my primary card I used for years with Citicard. I have had this account since 1988 and been using the credit card solely for any and every purchases, i paid every 22nd of the month or before in full . never had issues never had Late payment, I just tried to use it on 26th of the and the 27th and was declined. After I mad inquiries I was told the I had Missed the $36 payment and they Locked My account! for $36 after 32 years of having account with this bank.

Customer loyalty means nothing when it is late payment of $36.

I am done! No second chances.

Interesting comment from Anand Selva CEO, Citibank listed below on his signature ........ BTW you just cut my CC from $11,500 to $730 for no reason ...... Customer for 5 years, no late payments and only using 5% of available credit. Good to have you by my side when I need u the most. ...... Whatever !!!

Scott L. White

Citi is at your side when you need us most. Anand Selva CEO, U.S. Consumer Bank

I am not receiving my monthly Card statement 22 March to 21 April I have sent mails 2, 3 times it seems my request ignored. how can I pay my dues? B.... 00 spent for AMAZON . if not possible do not pay any organisation directly.

Hope you will do the needful Regards Vijay Camblay

I am a victim of Money Order Fraud. I deposit Money Order at CItiBank ATM and since its all fund available the same day I deposit, I use all funds as instructed by Issuer which is Money Order Scammer- Timothy Bryan and Ryan Kenny from Marvel Assesment Approach- Mystery Shopper.

I never deposit Money Order so I have no Clue how is it work. Usually if I deposit Check, only part of fund is avalaible. I understand this. With first time deposit Money Order and whole fund is avaialable same day, so I think fund is there since Money Order treated as Cash (that's what I understand).

and I don't want to keep People's money on my Account. 30pm and tell them to Stop the…

I have a CREDIT BALANCE of $130 that I have made multiple requests from your customer service team and security team to transfer the funds to my checking account. Have been told 3-5 business days on 3 different calls. That would make this 9-15 days.

Now today I was told by a SUPERVISOR that it has the green lite to “go” but waiting to be released. “Wait 3-5 business days”. The really funny thing is that $10 of the credit balance is a “good customer” credit from CITI. SERIOUSLY? This is customer service?

In May of 2918, I opened a secured mastercard with citi bank for a secured amount of one thousand dollars. My records indicate I have never been late and I appreciate being a loyal customer, which helped me improve my credit. I. Received a letter in September 1019, that my secured card would be continued for another year. I. Opened a citi bank gold account I. December of 2019 with over two thousand dollars in the account

I have proven my value as a loyal customer and would appreciate my deposit being returned and a credit increase of 2000 dollars and the card no longer be secure.

I love the way you treat customers at citi bank

Citi mc. 5424181426988031

Lat four of my at citi gold card 0657

Thank you. Thank you. Bennie Boatwright

Dear sir My credit card is not working , I don't know andrustaned so please help me.

21st october 2019 debit for Rs3610/- on make my trip on trip with free cancellation refund attempt on 30th October 2019 but declined by Citibank on credit from Makemytrip. Branch(manager notification)Kanak Building, Kolkata & Telephone banking notification done but no assistance on chargeback request as its been over one month with no refund. Account holder: Saikat Sengupta Account Number: 5291482816

I have citi corporate credit card , but validity expired now. I dint get new card.

Please help me to get new card

Dear Sirs: A few years ago my checking account was closed out by Citi Bank. After he closed my account he made the comment that I was Bin Laden. I do not appreciate that mother fucking ashole banker to say something like that.

If I am Bin Laden he is Adolph Hitler. May his ass burn in hell when he dies. Sincerely Randall Taylor

Debit card has been blocked the service with citi is horrible you have people that don’t understand English dealing with problems they can’t handle . This is really making me want to bank with another bank I believe in loyalty is why I stay with citi but I will not be loyal to an establishment that doesn’t care for there customers

I have an unresolved billing dispute of a counterfeit product from China which I have never received. I was bounced from one department to another, and the customer service is so poorly trained.

First of all, no one is able to take a proper report. I called more than 10 times and had to repeat my story over and over. No one at Citi card is able to take a simple, accurate report.

Their level of incompetency is appalling. Once I was on hold for the billing dispute department for more than one hour. I had to hang up countless times because of the extreme long wait.

Second, the billing department staff is totally inept. A supervisor promised they would provide the dispute result in 3 working days. Today is the 12th day and I am still waiting. I just made my last final call, and again, I was…

I answered a promotion (4DYA4C46AE) to deposit $10,000 in a debit checking account. I setup the account online, got the debit card and setup two bill pay accounts. The other requirement was $600 in debit card transactions within a few months.

I thought I met the necessary requirements and called Citi to ask when they would deposit the 40,000 AA Advantage miles. The representative discovered that I was $1.30 short of the required debit transactions - but after checking with another department, assured me that I would indeed get the allotted AA miles. (I confused "transactions", thinking the bill payments would count along with debit payments and missed the deadline by a day. I also told the rep that I was an almost 30 year Advantage customer as well as being a long time Citibank credit…

Any help or advise would be appreated.

I always had a very good impression on how Citibank treats their customer be it customer service/ banking/ financial service. But today what me and my dad experienced was terrible, maybe those team managers who sits in the office aren’t aware of this as it happened on the ground where the direct sales agent promote Citibank credit card.

This incident happened today 28 Oct 2019 at Boon Lay Sheng Shiong, me and my dad we’re heading in for groceries and there happened to have a Citibank booth, where my dad were being approach, the direct sale agent asked my dad like how others sales people do, “Do you have a Citibank credits card?” As to my dad replied “I’m Sorry, I do not wish to have it” , what happened next shocked both of us as the direct sales replied with a sarcasm smile and said…

I made a payment to city card for my Citi Card business, the payment was due in October 6 and the check was deposited by Citibank on October 3 yet they are telling me that my account is past due. I’ve tried to talk to customer service which is not in this country and got nothing but a runaround from whoever I talk to

You used to have amazing customer service, I have had your credit cards for over 30 years. But now!!! OMG, so terrible. I cannot deal with this any more. I'm changing all my cards. WHAT HAPPENED? They used to be in the US, I could understand, the connections were good.

For the last 22 years I have been a customer, during which time I have established an excellent payment record. Up until two years ago, I could not have been more pleased with the Customer Service you provided. But things have gone downhill since then. Initially, when having to work with your Customer Service personnel, I was met with people who were knowledgeable, helpful and courteous. The first indication of slipping standards was when I received a letter from you telling me that you were closing my CitiCard American Express account due to lack of use. This surprised me as I would have expected you would have asked me if the closing of the account was agreeable to me. Since it was, I did not make a complaint at that time.

The next problem arose when I contacted Customer Service to…

I would rate this card a zero. I want to warn any potential customers not to get this credit card due to the serious mishandling of disputed and or fraudulent charges. The company indicates the customer will never be responsible for charges they do not make but this is not true.

The fraud dispute department is virtually useless and it is impossible to talk to anyone who can help. I have another credit card that I primarily use for all of my purchases and they are wonderful, handling the exact same situations immediately, with incredible customer service and keeping the customer safe from inappropriate activity.

With Citicard I have spent about twenty hours on hold and talking to people overseas and US who cannot do anything but politely read from a script and tell you they will help or…

Why is your system always unavailable?I like to keep track of sales!

Late charge, statement dated 7/23/19: I paid it but it was not waived. For some reason, I was not getting statements - paper or electronic - for last few months. I called to rectify the problem. When I called customer service, twice in fact, they said I had opted out of paper billing. This is not true. I registered on your website but did not opt out of paper billing. I also had called them with similar incidence last year. Also I never received paper or electronic notice of overdue payment.

I have been dealing with credit cards & of course other bills for almost 50 years and rarely miss payment. When I realized about missing payment in July, I immediately paid up on line fully, including following cycle which was 3 weeks before even due date.

I feel Citicard should acknowledge some…

customer service number 19, name: Amy and at Maryland is not fit for this job. I usually get assistance from the manager. But she refused to connect to manager.

Long time ago I almost stoped using CITI credit card because of TERRIBLE service.Representatives doesn't speak English,very loud music and conversations in their office,they absolutely unqualifiedto do this job.How representative can discount dividend dollars from my statement and same time to send me check for this divident amount,and then charge fee for paing my statement not in full?How superviser of customer service departament can be on the phone with somebody(girlfriend?)more then 1 HR,and be unreachable for customers?Guys,read all reviews from many people Areabout your bank!!!Are you care about your business????

I am trying to follow procedures given to me by various Citicard employees to put money on my card. Here is what I was told to do 1. have my bank UMB wire transfer $10,000 to Citicard Advantage. 2. it would take 48 hours for funds to be used. 3.

the wire transfer is to be sent to autopay, PO Box 6107, Sious Falls, SD 57117 4. this procedure is what Citicard has in place. (to use P, O Box. 5.

Also, there is a service whereby a one-time purchase is OK’d 6. my bank never heard of sending g a wire transfer to a non-person. Please advise, Jeannette Fromm

Last week I received a phone call from one of your collection agents. He said that I was in arrears $348 I told him that I had not received a bill for that and he said I received billing online.

I have never signed up for internet billing and to make matters worse you had the incorrect e-mail address. The problem does not end there. You made an error and now i am penalized. You reported my incorrect tardiness to Experian causing my credit rating to be devastated.

Well I am getting ready to buy a home so this multiplies the problem. Is there anyway to for you to contact Experian to mitigate this error? My Phone # is 941-203-5401 I am a disabled Vietnam War vet and dont need these issues Tom Hayden

I paid 1:950 to settle my balance to Home Depot revolving business card offed by Citibank . I was only credited 1.000 and Citibank is demanding the 950.00 how do you only cash half a check ? I have documentation from my bank as the The 1.950 was fully paid. I have tried endless times to solve this with Citibank, and are completely uncooperative. I have all original documentation to validate my case.

C.Caporaso