AccountNow

My account has been frozen since 7/6/20, for no reason at all, as far as I know.

They did not contact me to let me know why they were freezing my account, I found out by trying to buy groceries and my card being declined for “unauthorized use”.

I knew there was over $600 in my account, so it wasn’t insufficient funds.

Called next morning and they can’t tell me why this is happening, but they “escalated” my issue and said I would get a call back in 24-72 hours...it’s been 10 days and no call.

I’ve called 2 more times, where I actually spoke to someone, but nothing happens!

Funny thing is that they are allowing deposits to be made, only because they make money off the interest.

Tried calling again today at 3:30, but there offices were closed??

The message said they have recently…

They deposited a check that wasn't mine to my account and instead of rejecting it they accepted it and restricted my account.

Account now then asks me to send information but not all at once but piece by piece so they can hold your money even longer.

I've submitted all documents and I'm still being told they are under review.

This all started April 13,2020 and today is May 11,2020 and I still haven't received my money

Been trying to reach some one through phone and email to get a new card, as mine expired back in MARCH.

I have a couple hundred dollars in this account.

I have access to it!

I just want my money back!

Help!

Anyone!

I WANT TO CLOSE MY ACCOUNT WITH THIS INEFFECTIVE COMPANY.

I HAVE CONTACTED THIS COMPANY NUMEROUS TIMES TO SEND ME A DIRECT DEPOSIT SLIP VIA MAIL SINCE LAST YEAR.

IVE CALLED WITHIN THE LAST 2 WEEKS AND STILL HAVE NO DIRECT DEPOSIT SLIP FOR MY EMPLOYER.

I WILL BE CANCELLING MY CARD.

Never received my replacement card

Well my account was compromised on Feb.

27th 2020 and whole paycheck was taken when it was direct deposited and I've been trying to upload the paperwork to get the fraud investigation going but it's not letting me upload the paperwork because it's saying I'm not putting in the wrong account number and I'm not because I need my money I've been waiting.

Saturday I pulled emergency money to pay my light bill and get food for my kids so I go to the store my car has been frozen I called account now they said oh it is under review because I use my daily pay app to get money it never happened before I always used to say out so they say 24 to 72 business hours they're going to get to it I keep calling nothing it's been 72 hours my life's about to get cut off today and I need food like I don't understand why is my card still froze

I have a card thats expired and they never sent a new one before my old card expired

They can't my money and I work for the government best believe I'm taking legal action against these people the amount of money is not a small amount either and how a bank won't look for your deposit if u even have the tracking number etc glad my sister is a lawyer

Right before Christmas in 2019, I went to a Fred Meyer to load money onto my card.

I didn't know there was a delay between the load and funds being available.

I went to check the balance over the phone, but the menu system screwed up with not taking phone inputs immediately, and my card ended up getting cancelled.

I have sent documentation of current address AND my drivers license, but they refuse to issue a new card, and now I'm taking on late fees with my storage unit because I can't get it paid because I can't get to the money to pay it.

Because the actual account is locked, I can't move money to PayPal to get around this issue, either.

So now my money is being held hostage.

Account now... you will owe me $130+ when this is said and done.

The Customer Service Representative cancelled my card prematurely and then stated that I would have to pay $25 to have a new one expedited (3-days) or have them mail it out in regular mail, which would take 7-10 days.

I had funds that I needed access to in order to pay bills that was due but didn't have access to my funds due to the card being deactivated.

They would not help me in that matter, I was hung up on 3 times and got very frustrated because I kept asking for an actual Manager but kept getting transferred to a Supervisor who was no help at all.

They treated me like I was in the wrong for complaining for what she did and never held the representative accountable for what she had done.

Now I have to pay my bill LATE because my funds will not be accessible until I receive my new…

Its bren 24 hrs and I still have a deposit pending.

I need my money and it's UNACCEPTABLE for Accountnow to have these issues.

Fox your system asap!!!

Lost my card and someone cleaned my account and they want credit it.

How is it that if file a dispute that you have the rite to block my card when i tell you not too because of things i have to do on Thursday when my payroll hits my account?

You shouldn't have the rite to block a costumer card if and when they request that you do not .

I need to get my car fix on Thursday and now i have know way of doing that.

So tell how will i get the kids to school, go to the store, doctors appointment????

You do not think for the consumer .

I need my card .

Then on top of that you want me to pay $30.

00 to replace my card for a $21.

64 dispute?

What since do that make?

basically im waiting for a check that was supposed to be mailed to me three months ago I have called numerous of times I waited the allotted time they told me to wait again nothing called recently and was told they don't know why and I just have to wait this is not acceptable I have waited three months for money that is rightfully mine and no one there seems to care

There is NO CUSTOMER SERVICE through AccountNOW.

It's impossible to even speak to a Human because you can't get past the computer to even find out how to dispute a HOLD that is falsely taking money.

When attempting to file the claim as directed and the system REFUSES TO ACCEPT THE ACCOUNT NUMBER PROVIDED BY THE COMPUTER, there is nowhere to turn.

This is the 2nd time in 2 months I have lost money to this Card Vendor that I have run THOUSANDS OF DOLLARS THROUGH FOR YEARS.

I used to think AccountNow was a great source for paying bills, but no more.

I intend to spread the word to anyone and everyone I encounter to NEVER trust this company again.

SCAMMERS..someone took out 500.

00 when my monthly check was deposited and Account Now debited helping me out I will never go with them again and please don't go with them go to your local Bank..

I have had the most worst experience with these people ..

I'm sitting in the dark because they have gave me the run around for about two weeks now holding my money on my card...it took them five days to view documents they told me it would take no longer than 3 days now my kids is sitting in the dark because of these people I'm about to loose my house because of these people... something has to be done about this...

I have contacted the news and a lawyer a law suit will be filed against these people for pain and suffering...

im tryna upload my documents and the website keeps freezing up not accepting my information.

My account just disappeared one day I can't log in an I can't use my card when u call a check the balance it tells me the balance but I can't use it

There has been withdrawrals from my account I didn't order nor okay payment.

I WANT MY $$$$ BACK, THE AMOUNTS ARE $89.

97,$88.

97= $178.

94

I’m coy hill I’m trying to get my checking number and routing number on my account now card and no one in your office will give it to me

I did a bill pay and your system duplicated it.

I called immediately on Monday 4/8/19.

The two bill pay was cancelled.

I was told it would take 24/72 hours to get this back on my account.

As of today 4/16/19 I still don't have this back on my account so that I can pay bills.

I keep getting the message from Customer Service that they haven't received an update as yet.

I work as an accountant and this is not the way you handle someone else's money.

I have called everyday and I get the same message.

I just don't understand.

I call my account now bank card to see how much that was in my account on March 27,2019 and the it stated that I only had $226 .po in my account so I call the bank and stated that my funds was pending.

I have done a dispute in referring to the claims. the bank stated that I would get my money's, now they are telling me I'm not going to get my ssi money's back .

I need my money's.

the last transaction i used my Visa card for was Aldi Store for thirty something dollars on Sunday this week.

Everything else is not my doing.