AccountNow

Did not know I would be charged fees for on a card I had not used- ridiculous

I had almost 8,000 dollars stolen from my account it’s about to be a month now that they still tell me there’s only an investigation in progress.

On March 16, 2019 after a declined purchase I checked my account balance and learned that my balance of over 1,800$ had been drained to zero without my knowledge.

I immediately called account now and was informed that my account had been compromised and unauthorized tranactions made.

I have contacted the company with whom the transactions were made and tgey have no record of such ourchases from my account.

Im have submitted a claim dispite form and I am infuriated at the lack of urgency in settling this matter.

My hard earned money has been drained from my account and no attempt to investigate has been made as tge company had insured me that it would do so?

After searching account noe Ws complaints with the Better Business Bureau I realize that missing funds and compromised accounts…

I received my income tax return refund my account was restricted I was told to send in documents I did was told to wait 3 days I did.

On the third day I was told I had to send and updated bill I did I was told I had to wait 3 more days.

A manager hung up in my face because I was upset and fussing I was not allowed to pay my rent and was giving a eviction notice I have to wait 6 days to get my money and I was told the department is based on a first come and first serve basis what kind of company tell their customers this l customer are important not the first come first serve.

I've been waiting on my money for a week and I'm praying I'll have a roof over my head when y'all decide to give me my money I should have had my money Friday customer service is very unprofessional and need new…

I picked up account now because i liked the early pay.

I got my check on Wednesday morning, everyone else, Friday!

Everything was going great until i had to call customer service over an issue i was having with text alerts and speaking about security i made the remark that i have 2 cards, 1 to buy stuff online, stores and whatever and the other just to hold my money.

Well this account now agent kept on and kept on until i said i would try another 1 from them and use two account now cards but i wasn't going to pay a monthly fee!

Sure enough there was, so i called the same day i seen the charge and told the agent i was shutting down the most recent card activated.

I told him why, he said no problem.

5 months later I'm trying to send my son money in Florida and the money lands on the…

My card was lost and Ive now had two cards sent to me.

The 1st one never made it.

So weordered my a new one.

I paied shipping next day of $25.

Never came. not to add on top of this mess my account is restricted even tho i have sent a million verification methods.

Plz fix this asap and refund my 25. this is crap i have over 2000 on that card and more being deposited

I've made 5 or 6 calls to Account Now to get me nowhere!!!

My account was compromised with an unauthorized payment that I'm trying to dispute unsuccessfully. i just want my money back!!!

Yes i just went and put 66 bucks 9n my card then went home to days later I trued to use the card on the net it was deecklind.

Balance of 35 cents

I do not have access to my paycheck.

I cannot wait 5 business days to get my paycheck. your customer service is a joke.

And this card is nothing but a scam.

Give me my money.

On July 27,2018 I received a email from account now asking me to rate an employee based on a telephone conversation that I had.

Upon receiving the email that I knew nothing about, I called account now customer service and informed them that I had not called them about my account.

They then told me that I had called earlier and reported my card damage.i informed them that I did not call.

They deactivated my account, asked me to fax a copy of my driver's license and social security card.

I faxed the documents.

Because of someone else's negligence, I am without funds.

They told me that I have to wait 5 business days before I can access my funds.

My paycheck was deposited into that account and I have bills to pay that can not wait 5 days.

I should have not been treated this way because…

i have a visa account now that i used several times when i put a return refund to my card it got locked its been several months i sent in rvrty document that was needed twice i have even sent in the refund receipt so who can i speak to and resolve this.the customer service is not who i want to speak to anymore there rude and i never can understand them and they always hang up on me

i have a visa account now that i used several times when i put a return refund to my card it got locked its been several months i sent in rvrty document that was needed twice i have even sent in the refund receipt so who can i speak to and resolve this.the customer service is not who i want to speak to anymore there rude and i never can understand them and they always hang up on me

They I've had four open dispute with them they are finally credited my account from one of them but right before that they closed my online account the stop the card which cannot be reinstated which means I have no access to my money after months and months of dealing with this they have no customer service phone number to talk to the people in charge of the disputes can't talk to the corporate office you can't talk to his supervisor every representative you talk to is overseas when are their main offices in San Ramon California but you can't get ahold of anybody it is a big run around they could not even give me a specific reason why they closed my account and I still have not received my money but it says when I call the card number that it's on there because they take their monthly…

Paid 41 dollars for gas at a gas station did not pay at the pump and put 166 dollars of mine on hold and I have to wait till 4/17/18 for my money no I’m not waiting and I went in the gas station to im pissed

we used acountnow for our direct deposit from social security sorry i did they are holding my money waiting for proof who i am i sent dl ss card and proff of address they want more we need that money to buy food only income sp please help card number 4226760204427099 sent a letter from social security we still waiting

On 11/16 account now restricted my card over a $32 charge that I did not dispute, they decided to dispute it without even discussing it with me first.

My SSI was deposited then they froze my account,I found out when I went to get groceries and propane so we could have heat for our trailer.

They told me they need some documents so I uploaded them and they got them.

But still hasn't released my funds it is 32 degrees at nite and we have no heat in our trailer.

Can't.

Find anyone there who will help me....they are rude..put me on hold from 3:30 last Friday till 6:30 Saturday morning.

I have been on the phone with them every day since this happened for up to 5 hours each time..i have been put on eternal hold.and hung up on, and told that they can't do anything to help me and there is no…

On 11/16 your company decided to dispute a charge on my account which they never called and asked me about they just did it without my knowledge, and restricted my card.

I found out when I went to get groceries and my card was declined and I had to come home and call to find out what the problem was.

I was told they needed a copy of photo ID and social security card,just to be safe I went ahead and sent them a letter from their company (account now) to myself at this address.

When time was out and they were to take restriction off so I could have access to MY MONEY, they wanted something else so sent a copy of a letter from social security.

Now they want me to tell them who that mysterious charge was made to, I don't remember I use that card for everything rather than carry cash.

Now…

My name is Frances Anderson & I was on the phone twice with your so call repetitive.

I asked to speak to a supervisor & they hung up on me .

My my name is Maya Pennington and my complaint on the company account now is as follows, so September 22nd 2017 I received a deposit of $612 onto my prepaid account now debit card ending in 42264 at 3:51 p.m. and since the 22nd I have had to fight and battle with the company because the employee who put a block on my account blocked my account only because I was at work and my card was at home and I did not have my card on my body yes I was not very polite I was extremely rude and they keep hanging up on me and they will not give me my money back I've done nothing I did not call to shut off my card they did it on their own

on June 19, 2017 my card ending in 1141 was flagged as compromised, account cancel the card without letting me know. it was not until i tried to use my card and it kept getting declined.

I was then informed that a new card that was a new card was mailed to an old address that i live years a go and updated my address with them almost two years ago. so i don 't know why they sent a new card out without confirming the address??? when i asked about the policy they i was then told that when the get notified a compromised the cancel the card without notifing the customer. this is an account that i use on a weekly basic. my direct deposit got into this account. i fell like its not right that this company would be able to do this to me and i pay a monthly charge to just use there services.

I'm…

My complaint is about an ongoing problem with my gold Visa.

I should not have to send a copy of my drivers license and social security card to this company every time I have an issue with my card.

I feel I have money missing out of my account at AccountNow.

I requested a transaction history be mail to me because I can't access my account on line.

But they already have all my history online.

I will eventually in the very near future take my business somewhere else.

Almost makes me think AccountNow is actually an account scam!

The account dispute department is not capable of doing their job.

For whatever reason after my complaints I still cannot get a response as to what is going on.

Stated they did everything to find out where my money is and they are very incompetent.

The money was stolen at a casino but they say they cant find the error.

How hard is it to view video tapes to see a persons withdrawing your funds?

Avoid this bank for the fraud that they really are.

I had a dispute that someone had taken my card to pay a bill.

I filed a dispute, someone canceled my card.

I talk with someone that the card was canceled and dispute was approved.

Called the card that was suppose to be cancelled and they say the correct money is on the card I have.

Your employee told me that this card was no good and another card would be sent to me with the corrected dispute and the balance original on card.

He said 3 to 5 business days for the car to arrive.

The dispute was approved and notification forms were completed and has arrived to the dispute department, I have been waiting on the new card to arrive for over a week.

I need the money.

Can you please tell me if could use the card I have that says the balance in on this card or tell me where this supposedly…

Do not use accountnow.

It is a terrible service and a bad idea for anyone who doesn't have money.

They offer a prepaid Visa credit card, but you have to loaded with money on the website every day in order to use it.

I don't know about you, but I would rather pay cash for anything I can.

The idea of putting money onto card, just so I can later spend it, Does not make sense.

After reading complaints online about accountnow, I can see why they are struggling to stay in business.

Want something better than a credit card?

Well Account Now prepaid cards are the best replacement.

A great alternative to a checking account, saves lot of your money and its safer than cash.

I have taken this service and actually benefited out of it.

I now don't have to worry about over drafting and I enjoy the same benefits of credit card.

I can use it the same way to do online shopping, make payments etc. with low and affordable competitive rates.

Account Now gives peace of mind and one doesn't have to worry about late payment charges.

I recommend this to those who want a hassle free prepaid card and yet enjoy the benefits like a credit card.