Flex Seal Customer Service
Rated 1.73 of 5 Stars
Based on 15 Complaints

Contact Flex Seal Corporate

Toll free phone number: 1-800-307-6201

Flex Seal is a made for TV product which has gotten some bad press recent after customers had problems using it. The company runs many infomericals on television selling the cans, spray, and liquids to patch holes. The TV commercials state that it will plug any leak and make broad claims about it's abilities.

However, many Flex Seal complaints have surfaced online over the past four years or so. It seems the more popular the product becomes the more upset consumers are. It starts with the spray cans which are now sold in many stores as well as online and on home shopping networks. Common customer service issues reported included the products not working as advertised, as well as additional shipping & handling charges.

There have also been reported problems of billing errors and challenges getting a refund from the corporate office. So, if you end up purchasing Flex Seal, you should know that there return policy is not favorable. In the end, if you do want to try and buy a can, I would not buy more than one until you have proven it works. For many people using Flex Seal they end up calling it a scam. What has been your experience? Let us know.

Experienced poor service? File a complaint here!

Flex Seal Contact Information

Report complaints to corporate and get satisfaction

  • Flex Seal headquarters address

    • 200 Docks Corner Rd. #211
    • Dayton
    • NJ 08810
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating


  • Customer service hours

    24 hours a day

Browse reviews of other Home Improvement

Top Flex Seal Complaints

Browse more than 15 reviews submitted so far


I purchased 5 flex clear glue tubes to be given as Christmas gifts. I tried one tube myself. I squeezed the tube and nothing came out. I actually had to lay it down on the counter and took a roller pin to try to get the glue out. A tiny bit came out and I was able to glue a small piece of ceramic arm on a ornament. I did not give the glue as gifts after all because the one tube didn't work. I don't want to try every tube to see if they work. I am very disappointed with the fact that I could hardly get the glue out. I would like to return the other 4 tubes and get my money back.


I sprayed half a can and it just stopped spraying and started running down the van. what a waste of my money


I brought the tape in the spray to seal a small hole in one of my queen size blow-up mattresses the product did not work but it did work on my nephew that fell on it took almost 2 hours to remove from skin product is a joke as far as your rating I don't think you're a one star or 5 star I give the product a 0 for sealing holes and a 5 for sticking to skin.


I paid 12.95 for a tube of Flex Seal
I had a handle break on a refrigerator. I had it duck taped for a long time and decided to try Flex Seal. I left it dry for several days and it held for about 2 weeks before I had it in my hand again
I wouldn't recommend it!!! Wish I had my money back so I could buy more Duct tape. Marlys lovick


Hello i got this on Friday and it did not work on the pvc i put it on i have 4 leaks where i put it so how can you make this right


I have an old fiberglass tri-hull boat that developed a pretty good leak. I knew that I needed to re-fiberglass the problem area . I had a planned fishing trip coming up and I didn't have the time or space to make the necessary repairs before my trip. Then I remembered the commercial where the boat was cut in half and repaired with flex seal tape. I decided to give flex seal spray a try, I purchased 2 cans of spray flex seal and sprayed the problem areas on the bottom of my boat hoping for a temporary fix. That has been 2 years ago and still no leaks!!!!
I didn't know that there had been complaints about how well flex seal works until now. everything I have ever used it for, has worked great!!


Your Flex Seal Tape & Sprays REALLY, REALLY SUCK! They are not waterproof nor do they stick! I sprayed the roof of my Bronco and now the rain and the snow seep thru and then I used the tape on the inside and it ripped the fabric Andrea it doesn't stick!!! Isn't it amazing how it works so good on TV! Your product is a fake! Waterproof bandaids work better! I think it's sad when you go out of you're way to make something fake look real just to sell it! SHAME, SHAME, SHAME!!!!!!!!!!


It's difficult to talk to a person if I have a question.


Ordered 2 gallons of flex seal and got 2 spray cans & white caulk. This company took my money and sent an incomplete order. I see now why all the bad reviews exist and people call this place a scam. You see the infomercials on television and think it's too good to be true. Well, yes, it is.


I used the flex seal for water leaks and it worked fine. I used it on the outside sliding basement window. It destroyed the screens. Now I cannot open my windows to air out the basement. On your commercial you sprayed a boat that had a screen bottom.


I called the number that I saw on TV. Got a recording that said it would cost me over thirty dollars when the as seen on TV commercial said 19.99 with the two spray cans as a bonus. Free shipping. I am very disappointed. Also I do not like talking to a machine. It appears Flex Seal is a total scam based on all the negative reviews I am reading here.


I discovered a leak in our bathtub and I applied it about 2 weeks ago then I noticed the Flex seal was pealing up inside the tub and it's all coming up I thought it would last for more then 2 weeks was experiencing great disappointment with the product. Hoping that someone could contact me but I actually think this company is now one big scam.


Had a barely noticable, super fine, misty leak from a refrigerator water valve assembly. Thought this product would fix the problem and save me $85.00 replacement part. Flex Seal did not work at all! A real disappointment. Will not recommend this product to anyone and will be sharing my complaint online in as many places as possible. If I could write a letter to the company I would, but their phone number or mailing address is nowhere to be found. I guess that is to be expected with a scam product.


Flex Seal, at getflexseal.com, is offered for $19.99 a can, plus $9.95 P/H. A second can is “free” for just a second P/H charge of $9.95. To place an order, you must first give all your name/address/credit card information. I did that and then indicated that I wanted two cans, which would have cost a total of $39.89, by my figuring – there was no “shopping cart” to check this. The next screen indicated that I could Jumbo-size my order for $9.98 (I think) a can. I decided to do that, which would have increased my order total to $59.85, I thought. But here’s where the deception comes in, big-time. The next screen offered to move my order to the head of the line for an additional charge of about $8.00, which I declined.

Without offering me a chance to review and then submit my order, as soon as I declined the additional speed-up-the-order charge, the next screen thanked me for my order and indicated that it was being processed and showed an order confirmation of paying for TWO cans @$29.97 each (no “free” second can) and postage of now $39.80! Nowhere had it been indicated that super-sizing would eliminate the “free” second can and double the postage for each can! so, the total order was now $99.74! I am very careful when ordering online and would not have skipped the chance to review the order before submitting. I have no idea if the product works – the testimonials on-line from Googling appear to be written by the company – but I am going to “Refuse/Return to Sender” when the package arrives and dispute the charge on my credit card.

Let the buyer BEWARE with Flex Seal! Their website practices are deceptive, if not downright fraudulent.


Your report on the scam of the product Flex Seal is indeed correct. Per the television advertisement I ordered 2 cans of the product for $19.99 with processing and handling of $9.95 or a totalof $29.94. What a shock to find that my credit card had been charged $119.67! That would make the processing and handling for 2 small aerosol cans $99.68! In addition, beginning the day after I placed my order their telemarketers called me several times per day for more than three weeks to get me to increase my order in spite of my direct request to be placed on the do not call list. do not have any dealings with this company.


Have feedback for Flex Seal?

Thanks for your feedback!

Sorry. Please try again later!