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CUNA Mutual

5.0
3 complaints

Address

5910 Mineral Pointe Road Madison, WI 53705 USA, Madison, WI, 53705

Customers report significant delays in disability claims processing (109+ days) and difficulty obtaining coverage despite paying premiums. Vulnerable customers, including elderly and hearing-impaired individuals, face accessibility barriers when trying to obtain necessary documentation or service assistance.

Generated 4 days ago

Common Issues

50% (2)
109 dayssittingdisability insurance
50% (2)
don't like to covercar loansdisability insurance
50% (2)
claims specialistinsist on talking to mehearing impaired
50% (2)
88hearing impairedhospitalized

Complaints

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Monique R Allen

Aug 2, 2023
0

Due not take this insurance they love to take your money out your check but when u have disability insurance they don't like to cover your car loans and im going to BLAST THEM ON SOCIAL MEDIA to let be known to cancel there policies I give them 0 stars and every insurance comminsner will know about this company shady business dealings watch out for claims specialist Alexis, Mandy my claim has been sitting for 109 days medical records sent to them and

everything that's telling them im now permanently disabled im glad I could find a attorney to assist me date of claim 04/25/23 -08-2023 these people are just letting my paper sit and im going on social media to let people know cancel there policies and I will report this to the credit unions to cancel there contracts after im finish with…

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Anne Kelly

Feb 2, 2023
0

l am 88 and hearing impaired and currently hospitalized at Mayo Clinic Hospital in Phoenix. My daughter has been trying to complete an application for AHCCCS ALTCS. So that I can get assistance with obtaining assisted living. CUNA mutual will send a verification letter regarding my life insurance policy #51000483414 proving the following name of insurance company, policy owner insured person, beneficiary face value cash surrender value and if policy is revocable.

They insist on talking to me on the phone I am hearing impaired and hospitalized. Without this information my claim for benefits will be denied. gov my eligibility worker at AHCCCS 602 417 6429 to verify this information is necessary to complete my application since they won't give the information to my daughter Cathie Guevara…