John Hancock Customer Service
Rated 4 of 5 Stars
Based on 2 Complaints

Contact John Hancock Corporate

Toll free phone number: 1-800-395-1113

John Hancock Financial is an insurance company founded on April 21, 1862. It existed as a stand alone company right up until its acquisition in 2004 by the Canadian insurance company Manulife Financial. It was named in honor of John Hancock, a prominent patriot.

If you need to contact the headquarters the current address is 601 Congress Street Boston, Massachusetts. he company operates all the business units in the name of John Hancock. John Hancock is also known for colossal landmark buildings John Hancock Center – Chicago, Illinois. If you have a problem please call the customer service line at 1-800-395-1113 for assistance with your current insurance plan. 

Common issues with John Hancock relate to various products such as Retirement plans, Investments, College savings, Life insurance and Long term Care. Additional but not quite as popular services that see complaints are offerings like Travel Insurance, Financial Network and Annuities.

John Hancock current maanges more than 57,000 plans and nearly 2.8 million customer across the globe. For larger plans the company has a separate solution where they deliver comprehensive bundled retimrement plans and total retirement outsourcing.



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John Hancock Contact Information

Report complaints to corporate and get satisfaction

  • John Hancock headquarters address

    • 601 Congress Street Boston, Massachusetts.
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating

  • Customer service hours

    8am-6pm EST, Monday-Friday

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Top John Hancock Complaints

Browse more than 2 reviews submitted so far


Had a policy with John Hancock for over 30 years and plan on having it for the next 30. They have taken great care of my husband and mine's policy. The paperwork and processes are easy to use and the staff is always friendly and willing to help. We have been well taken care of and even signed up our children and grandchildren in a life insurance policy. Will recommend this company to anyone as the return is worth it!


Looking for life insurance or mutual funds? Well John Hancock is the place to get some real good policies and plans. I have decided for a mutual fund and found it as a great investment. The executives have helped me understand the pros and cons of the plan. It was clear. At John Hancock, people are very open and clear on what they are dealing with. I appreciate this fact. They tell you how much you have to pay to get what returns. I would definelty give John Hancock A+ for their incredible plans and policies that suits everyman's budget.

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