Assurant

Devan, employee ID 68299, demonstrates a lack of professionalism and has a proclivity to interrupt and speak over customers.

When asked not to speak over and to allow for one o finish speaking, Devon (68299) defends his position while speaking over the client.

Actions make for a tense filled experience, Not what one is used to when dealing with Assurant or T-Mobile.

States that he is the team leader?

If so, this will no doubtful transfer to subordinates.

Would recommend retraining.

My daughter filed a complaint 3 days ago and we have not been able to get a status on the claim.

We have called multiple times and only get the run a runaround.

I want to file acclaim fo rOrdered on October 26, 2017 Order# 112-9506070-0060204

my phone fell and its cracked, I called the insurance company to make a claim June 4th.

I was told it would take 24 to 48 hours.

On June 6th they told me it normally takes 3 to 5 days.

I waited until June 8th 2019 and I called to find out the status and I was told.

I was missed informed and it take 3 to 5 business days.

June 10th which would have been the 5 business days I am now being told my claim is under investigation????????

Investigation for what? for a crack screen?

I have never used this company in probably 2 or 3 years and there doing an investigation? it doesn't make any sense to me.

I called again June 11th to be put from person to person and not getting any straight forward answers as to where is my phone. the supervisor for insurance company even told me there is…

I had been experiencing issues wit my iPhone 6 for about 2 months.

I have been in and out of the local T-Mobile store, Apple Store, and seeking assistance with Apple support to find out what's wrong with my cellphone.

I could not make or receive calls, text, receive texts get emails nothing.

I finally paid the $149.

00 insurance co-pay to get a new iPhone.

The problem with that is the new phone was not allowing me to do any of the above stated functions either.

I was back and forth trying to find out what the problem is.

Finally, I was told that because my iPhone is an older model, the network is not connecting and that's why it reads on the cell NO SERVICE.

I bought a new iPhone and requested I receive a refund for the $149 send my iPhone I sent in back.

I was told by Don…

I have a extended warranty through Samsung who uses Assurant as the actual insurance co.

My Samsung refrigerators ice maker stopped working.

Also the freezer won't stay at the proper temperature.

Called in some service on Aug 28th.

That was on my old contract which ran out at the end of the month.

They assured me it would be covered because I reported it before the end of the month.

They tried to get someone in my area to come and repair it and could not get a service person to do it.

So they closed out the ticket.

Nothing was done.

We renewed the contract and started all over again.

Same problem, no one would come out in my area.

Every time I call they transfer me to Samsung and they try and transfer me to Assurant.

It is now Oct 5 2018.

Still no repair or exchange of the…

Assurant added $315.oo to my T-Mobile bill for not returning a crushed Samsung 7.

This was taking straight out of my bank account.

My lawyers plan to sue for this corruption.

I cant understand why thee was not a simple phone call telling me to returned the phone.

Have no use for it pls paid the deductible and paid for the crappy phone.

There is no BS paper work that told me to return in 90 days.

I will also go to my bank and have them attack you as well.

You are a thief.

bought heated coat, bought a policy thru assurant batty seems shot can not get anyone to warranty amazon 38905061 ems;00804012 any thing you could do to help would be great thank you jim for deb tomasi

The rate of my Assurant insurance payment has been changed( twice) in a one month period and I was not given a proper notice or legitimate explanation for the change until well after the fact.

In other words the payment had been withdrawn before the notice arrived.

I spoke to an Assurant customer service agent named Jenna and then Zack from the same office location.

Both of them behaved as if it wasn't a big deal and had a very, what I would call unprofessional approach to the matter at hand.

Plain and simple a customer should always be handled with respect since I am giving my hard earned money to your company for your services.

The Assurant agents in question asked for the number on my odometer and quoted me a new rate of $60.

25 per month for a car that is at least 11 years old…

I am writing to you because I have been a customer with Assurant insurance on my plan for over 20 years and have never felt more dissatisfied with service than I am lately.

I had 4 plans with you one of which I recently cancelled because of poor coverage and horribly customer service.

I spend a decent amount of money monthly with you and feel like its money I am throwing out the window and getting nothing in return.

On many occasions I have called about dropped coverage, late text messages voice mails days or hours later or sometimes not at all and yet I still can not get any resolution.

A more recent incident was I paid $100 for a plan for my daughter under the Assurant plan and I have called everyday since I got it because it doesn't work.

You cant imagine my frustration I am…

OK customer service, come on now.

I tried calling to ask a simple Yes/No question about my policy earlier today.

They put me on hold for 45 minutes! If you really need life insurance I would recommend going elsewhere.

Assurant is a big company and they treat their customers like they do not need them.  

Protection to your family is what matters and I would do all it takes to keep them secured.

I have insured my home for just in case situations.

I do not want to be in any surprise or shock later on and this is just a precautionary measure.

All it took was me to contact Assurant and they explained me how to go about the home insurance.

The plan was simple and procedure to get insured was simple too.

We filled out an application and it was processed well within time.

Now we get regular updates on the payment and dues to keep our home insured.

Assurant has some really good staff that ensure to speak well to customers like me who want the doubts to be clarified.

Thanks Assurant for the protection.