New York Life logo

New York Life

5.0
1 complaints

Address

51 Madison Avenue, New York NY 10010, US, New York, NY, 10010

Customer experienced severe communication difficulties with offshore customer service representatives and received incorrect policy documentation with unexpected additional fees. The complete lack of accountability, apology, or resolution has resulted in a highly dissatisfied customer who actively plans to discourage others from using New York Life services.

Generated 4 days ago

Common Issues

30% (0)
not based in UScould not understandcommunication barrier
25% (0)
wrong paperworkdifferent policyadditional fee
25% (0)
horrible customer serviceno accountabilityno apology
20% (0)
never do business againnot referstay away

Complaints

New York Life logo

Linda M.Juno

May 31, 2023
0

Customer service was not based in the US, I could not understand them they could not understand me. They did not send me the proper paperwork for the policy I requested. And then sent me another policy for a different and additional fee instead of one for one fee.

Horrible horrible customer service no accountability no apology I will never ever ever do business with them again or refer anyone to them and I work with 105 senior citizens I will tell them to stay away from this company.