Liberty Mutual

on 10/19/2019 purchased policy,paid the 6 month premium of 672.

50 in full, $1345 due annually.did not cancel current insurance provider.

10/21/2019 received email from liberty mutual stating my premium would be increasing to $1945 annually.

I emailed back to cancel policy,was more than I was currently paying. followed up with a phone call to confirm cancellation. stopped payment. on 01/2020 received notice from collection agency concerning premium due.

I called liberty mutual, was told I had to submit request in writing,due to DE.law .agent sent a form in the mail,I signed as well as submitting a cancellation request.

March I receive another collection letter,I again phone liberty mutual,agent emails a form,i respond that i am unable to fill in form on email,I get no response.…

Dedicated customer service representative refuses to respond to my emails.

Does not wish to discuss the merits of my claim vs. the policy clause(s).

He refuses to respond to my email which contradicts his assertions for non-payment of claim, so Alex Willard of Liberty Mutual refuses to respond to numerous emails.

My name is Jeff Fangman and my claim number is 037356243.

I need this escalated to someone higher in the company, I am getting no response, so I have called and filed a claim with the Kansas Insurance Commission.

My cell number is (913) 214-7649.

The Towing Service Cross County Motor Club is horrible this is the second time I used them and they are never on time always send texts saying they will be there, Its to many lies dealing with these people.

My insurance is going up for renewal with these inconveniences of your roadside service I will be looking for another insurance company.

Cross County motor club

PLEASE "DITCH" THE BIRD COMMERCIAL !

IT SUCKS!

HOW MUCH YOU PAY SOME MORON TO COME UP WITH THAT ONE?

I WORKED IN THE ZOO/ ANIMAL FIELD ALL MY LIFE, I FIND IT OFFENSIVE !

AND I WILL NOT BUY YOUR INSURANCE "EVER" UNTIL YOU RETIRE THE BIRD!!

THANKS!!

Home Insurance Policy Number H3229809110670 504 E Charnwood St Tyler, TX 75701 Insured period ending August 16, 2019

Claim: 040128494

The intent of this communication is to seek support and assistance from a representative who may serve as a neutral party with my best interest in mind.

This is expressed due to the multiple communications with your insurance company’s adjuster’s manager, Mr.

Michael Fawkes and the designated adjuster Mr.

Andre Clay.

I have three homes adjacent to each other.

I have submitted one claim for each home for hail damage.

Of the three homes one was denied hail damage, two were approved for the claims.

Following his inspection Mr.

Clay verbally expressed that my home 504 East Charnwood “has no hail damage.” The two homes that were approved sustained hail…

TAMMY L.

MCKNIGHT, is my claims representative.

I feel that she is very unprofessional the way she is handling my claim.

It is my feelings that the way she is handling things is a form of harassment.

Everything she asked for has been provided.

However, she then make a new ridiculous request which appears to me that she is trying to prolong my claim.

I feel that she is really trying to make things very difficult.

She does not appear to be knowledgeable about her job.

She also sent my estimate to someone outside of Liberty Mutual, not related to my claim without me having prior knowledge.

She asked for things that other professionals have never heard of.

Things that are clearly covered in my claim, she appears to not want to pay for.

I am asking you to (PLEASE, PLEASE)!

Supervise…

my ML350 is still broken the two main dealerships took back their statements about it NOT BEING FROM THE ACCIDENT to were unable to tell so now i have the same issues that took place after me being rear ended in the car accident my insurance company left me high and dry saying we paid for what we paid for were done and hung up on me 22 times out of the 100 times i tried to reach out ive managed to collect the paper work on this ML350 dating back to 2007 the birth of the ML350 i owned my ML350 for 2 months and one week before she hit the back of my fully stopped ML350 at the red light cracking my oil coolant my power steering pump messing up my gas tank i dont know where my gas is at at all it stops working sometimes and i will stall out and it will say i have half a tank but really have…

My grandmother Patti Sanders spoke with adjuster Aaron Lilly in your Dallas claims office yesterday and he really had an attitude with her.

I have gotten his supervisor's name and phone number Beth Gainey at 469-997-3096 to discuss this claim 039928646 and Aaron with her.

I am at my grandmother's and we left a message for her to call us at 1:32 Central Time and it is now 3:33 and we have not heart from her.

We really need to discuss this situation with her.

We both need to be together to talk with her.

Please have her call me at 405-548-6402 here in Oklahoma City.

It appears that the only time we can get them to return calls is to contact Corporate.

We do not really want to contact the Oklahoma Insurance Commissioner regarding this problem.

Thank you.

claim 039928646 personal injury adjuster Aaron Lilly was very disrespectful to my granddaughter on the phone today I was a claim adjuster with Allstate Insurance in Okla City for over 33 years and would never have spoken with someone as he did.

She was in tears when she called me.

She is pregnant and I am handling this claim for her to prevent undue stress to her.

Please have someone call me at 405-367-7679.

Mr.

Lilly does not return messages left for him and I really would like to speak to his supervisor.

Thank you for your help in advance.

Patti Sanders

I applied for homeowners and auto policies on 5/10/2019.

1.

The sales agent on the line, Dylan Pessatore, did a very nice job of producing the quote.

However, I emailed him some follow-up questions and still (6/6/2019) have not got a response.

Seems like once he got the quote and placed the business, his job was done.

2.

I have been unable to log onto libertymutual.com because of a problem that the system has with my email address.

A ticket was submitted to your technical experts.

The issue went unresolved after I had called in several times, until today (6/6/2019), when I tried again.

The solution was to replace the email address.

I guess if I had not been so persistent, the ticket would have remained unaddressed.

Your rates are an improvement over what I paid before; but I…

Claim #23542420...

Arturo Gonzalez AEG Constrction LLL.-Policy Holder...

Loss on Aug 3...

Arturo came on the 10th removed part of flooring, wall, ceiling...

On Aug 5th David Hamon (sp) came in inspect damaged to write report...never came back after Arturo removed flooring etc...been promised by Stephen Schwenderlauf he would get back to us....has not yet happened...we have been living under these conditions since then...all we want is to have our condo restored back to the way it was on Aug 2 before the damage...assume you can review the claim for full details...

Very bad communication!

Have been working with claim adjuster for MONTHS now trying to get our roof replaced.

It is still covered with tarps.

I received 3 quotes to replace it and picked the least expensive and my contractor and I are still getting the run around.

It’s the dumbest most annoying thing ever!

My contractor has had to measure my roof twice now trying to prove the amount of shingles needed.

It’s an extremely steep roof with many crazy angles.

I will NEVER refer Liberty Mutual Homeowners to ANYBODY and I will be posting negative remarks on anything I can find if this isn’t resolved today!

Robin Fain

I filed a claim for a fender bender Wish I did not The adjuster sent me to Caliber Collision They made a small dent up to $3700 Now with my perfect 2009 Toyota Sienna That I have had since 2009 Is totaled and they would not get me my van 1 year newer with 10,000 miles less like in my contract .

2 weeks Later McDaniels called me And said I cannot buy back my car because the damage was 80% of the value They wasted more time making my life Crazy investigating me and my add ons from factory original equipment.

When they should have investigated the other guy that hit me in the back to get his company to pay for the accident!

After 5 years with them I had enough The day they decided the claim I all ready had all my insurance bundled for home auto and boat to Move the same day they denied my…

My wife was involved in a major accident over a week ago.

The driver of the other vehicle was also a liberty Mutual policy holder.

They owned a electric company.

So I contacted Liberty Mutual (buisiness) and from day one I’ve got nothing but attitude and disrespect.

I’ve sent pics, police report, and given a statement.

I can never reach my adjuster.

My vehicle is totaled.

I need a rental which they won’t give me until they investigate.

But again it’s been over a week without a phone call from them.

Then I was told to file it on my insurance and my insurance would send a demand to pay letter and they would pay them.

I don’t think that’s fair for me to have to jeopardize my policy premium.

I can’t buy another vehicle until the insurance company contacts my bank letting them know…

When I held a policy with them, the company wasn’t too bad but their premiums began to get very high.

My complaint is to their advertising dept.

The TV commercials are HORRIBLE!

A guy with huge calf muscles and Emu’s wearing clothes?!?

Who the hell does your advertising.

It’s so bad that I’m filing a complaint here?

Yeah, it’s that BAD!

I’ve been with liberty mutual for a few months.

The only reason why I chose this insurance was because it was cheaper.

I was completely satisfied until I found out my premium DOUBLED!!!

I didn’t know why.

I had my payments set up on auto draft.

I new something was wrong when my account went into overdraft.

I called and I was told because my nephew moved in with me and we shared the same address liberty mutual added him to my policy WITHOUT my permission because they said I did not return the OPERATOR VERIFICATION FORM.

A form I never received.

I understand this is their policy but I think it should be a better way to get these forms out.

Instead of just mailing them, maybe they should ALSO email them or even better give me a call.

Things can get lost in the mail and in the case…

Hello I recently got into a small accident and called for payment to repair the car Liberty Mutual insurince, where my car was insured.

I was told that they would call back and they did not call back.

I called again, I was told they would call back, they did not call back.

A third time I called I was told that my insurance covers only another car, my car is not.

Although when I was signed a contract no one told me about it and did not warn.

I asked to give me a talk with the supervisor.

I was told this moment can not invite him.

The reason was not explained and they said they would call back within 48 hours and did not call back.

Last month I paid for insurance twice and called asking for one payment to be transferred to this month.

I was told to transfer, not transferred and do…

I recently got into a small accident and called for payment to repair the car Liberty Mutual insurince, where my car was insured.

I was told that they would call back and they did not call back.

I called again, I was told they would call back, they did not call back.

A third time I called I was told that my insurance covers only another car, my car is not.

Although when I was , signed a contract , no one told me about it and did not warn.

I asked to give me a talk with the supervisor.

I was told this moment can not invite him.

The reason was not explained and they said they would call back within 48 hours and did not call back. .

Last month I paid for insurance twice and called asking for one payment to be transferred to this month.

I was told to transfer, not transferred and do…

Hello.

I recently got into a small accident and called about payment for car repair.

I was told that they would call back and they did not call back.

I called again, I was told they would call back, they did not call back.

A third time I called I was told that my insurance covers only another car, my car is not. .

Although when I was first signed a contract no one told me about it and did not warn.

I asked to give me a talk with the supervisor.

I was told this moment can not invite him.

The reason was not explained and they said they would call back within 48 hours and did not call back.

Last month I paid for insurance twice and called asking for one payment to be transferred to this month.

I was told to transfer, not transferred and do not want to transfer to this month. now…

Filed claim on April 15th.

Man hit me in my drive way.

I call Liberty and his insurer Allstate.

Allstate sent app for pics to be sent of my car and provided a review of damages that day.

The next day April 16 Allstate had a claims adjuster call and take my recorded statement.

April 17th I get an e-mail from Liberty introducing my claim adjuster Yessenia Casteneda.

April 18th a male called from Liberty and spoke to my husband who provided my cell number.

The adjuster was told unable to reach me on my cell due to statewide testing.

My husband was told he would be calling back for recorded statement from me.

April 19 (Good Friday).

April 22 Allstate sent me a break down of damages and cost.

April 24th I call both insurance companies mine Liberty and his Allstate.

Received call…

Your ad with the emu throwing up on the desk is the JUST ABOUT THE WORST ad I have EVER seen!!!!

I am an adjuster for Progressive, i called in to see if i can get a claim number from a representative and adjuster on file was extremely rude.

When i asked for claim number she cut me off in the middle of my sentence and said she didn't have any information on the claim.

I told her i was just requesting the claim number and she raised her voice and cut me off once again and said she didn't have any information.

I asked for he supervisor information and she said he was not there; i asked for his information again and she said his name was Joel.

I asked for all of his info again and she said she is not allowed to release his number and his name was Joel Cornelius.

Each time I asked for her supervisor info she said she couldn't provide it, but now she had the claim number.

She was so…

I have had claims open since November of 2015.

I had insurance for 2 stores of a women’s resale business which I paid over 30 k in premiums on time for over 6 years.

Sadly I had employee theft which was devastating and costly.

I worked with a rep at Liberty Mutual through July of 2016 and got absolutely nowhere except delayed.

I had to shut my business as I could not get any capital lost from the thefts.

After medical health issues, I reopened the claim again with the help of hiring and public adjuster just to face the same problems of delays, no return of letters, emails or phone calls.

Three internal letters of complaints have been filed to no avail.

I escalated back in 2026 for help above this rep only to be sent back to work with her.

She is doing every tactic not to help nor…

My car was broken into and have full coverage.

LM adjuster was rude and unhelpful including the comment when I asked to speak to a supervisor “ain’t gonna happen” is what he said.

My car was damaged on both sides and the body shop even confirmed the damage was brand new.

He claimed a supervisor went to inspect my car and said it’s typical damage from a parking lot.

Been a customer for a decade with little use and was treated poorly and accused me of lying about the damage.

I will be looking to switch carriers.

So much for being loyal.

David was rude to my wife as well.

Claim # 039436931-0002

This insurance company is absurd.

No accidents/ no tickets and the premium went up over $500.

I get a pathetic justification that because of "the type of car" I drive which is a Pilot, those cars get into "lots" of accidents which is why my premium went out.

Then when I chose to cancel the policy I was told by their rep that not only will be charge the installment then on top of it I will be charged a surcharge for canceling mid-term.

There is no cancellation surcharge in NJ.

How stupid and untrained are their reps.

I already had a new policy in place, but had to cancel because I was under the impression that I will be billed twice from Liberty and then another installment from the other insurance policy.

Today I found out that the rep that was helping me, not only gave me the wrong…

Received my renewal and there was a substantial increase of close to 200 per year.

PLUS a charge added to my bill of policy that had be EXPIRED.

After trying to go to my account website I found I no longer had an account history.

I called my credit card company and explained the issue, filed a dispute.

The credit card company sided with me and reversed the charges.

Today I received a letter of collections 6 months after the fact for 55 dollars.

What a freaking horrible way to do business.

Was promised a call from the mgr at Hauppauge office a week ago and still no call.

Her nane was Danna Mcnamara.

I am in need of a face to face appt to go over my policy and make changes.

It is very difficult for me to do this via telephone as i clearly stated to a representative named Darius.

He called Danna and I was told she would call to set up the appt.

Please help me with this.

Progressive Insurance Agent called me in the beginning of January to inform: I will have your $1,000 deductible forwarded to Toyata in Lawrenceville, NJ by the time your automobile is finished.

That never happened.

Still today, I am waiting for the deductible.

I was told by Liberty Mutual Representative, "Pennsylvania is slow to submit police reports." The accident has already been verified.

Payment was made for repairs to my vehicle.

I need the deductible as soon as possible.

Thank you for your attention to this matter.

Except for this incident, I am highly pleased with LIberty Mututal's services.

CLAIM NUMBER LA000-038891499-03

Sincerely, Patricia G.

Parrish

Good afternoon, My son, Jacob Vidal, who is a driver on my policy was involved in a fender bender with another vehicle on 02/16/2019.

He told me that he was in the parking lot at a local hospital and pulling out when another vehicle was trying to pass him.

He said two large men got out of their vehicle and intimidated my son into making it his fault and demanded his insurance info.

Once he provided it to them, they left the scene without any further discussion.

When I had phone contact with claims adjuster, Nyechia Robinson, she immediately told me that she had spoken to the driver of the vehicle that filed the claim and that she "was a female named Angela that filed the claim saying she was the one that was involved in the accident with my son.

She then said that Angela was very…

On March 7, 2019, I received 3 envelopes with insurance policy cancellation notices.

This is my first year with Liberty Mutual Insurances having left Amica Mutual after 46 years (and having never missed a payment).

I emailed my only contact in South Portland, Maine , Sarah Curley.

Over 11 exchanges , I explained I never received an invoice prior to these warnings.

She said I was sent e-mails.

I did not get them.

I asked for copies of the actual e-mails sent to me.

Ms.

Curly could not produce and I said this is a problem for me.

Her attitude to the situation was less than responsive or desirable and I asked to be connect with her supervisor (ask for the 11 email exchanges.)I was respectful throughout and restated my purpose.

Ms.

Caylan Healy , the Senior Site Manager called and…

You raised our car insurance 100% for2019.

My wife received a speeding last June going 17mph over speed limit.

For that our preming went from $2,000 a year to $4,000 a year.

This told me you did not want us as a customer.

We switched jnsurance companies and have a new premium of1,509 a year for same coverage.

Very disappointed in liberty Mutual.

Also got new Umbreypolucy and boat insurance for50% of your premium.

Your tv ads are a joke.

Glad we are no longer your customer.

I freedom Ndodo Thabethe Id no:7508055510080 received a sms from liberylife that I do not have Accident plan but I,'m paying monthly on policy no:1142410522 as a cover in accident,I joined two policies at the sametime and other policy no: is 1142010520 according to the sms both policy do'nt have the Accident plan.both policies commencement is the same because I was told the other policy no:1142410522 is for Accident cover for me and my children that are covered in policy no:1142010520 that is why Ido'nt understand and I need explanation about both policies

How do I go about reaching a Liberty Mutual representative (superior to our local office sales manager and the agent on our policies) to resolve some serious errors and get the correct Declarations, of which Premiums have been paid for, in full.

We (my husband and I) have a number of policies with Liberty Mutual, for many years.

Concerning policy number H37-218-722289-40; property located at: 1122 Southford Road, Southbury, CT. up until 2013/2014 the policy had Personal Liability coverage and Medical payments coverage, and after that date (2014/2015) and up until 2018/2019 that coverage was removed, without our authorization.

We met with Kimberly Rowland (out of the Middlebury, CT office) today and although she verbally expressed to us that a mistake had been made, she printed out a new Declaration with the Liability and Medical coverage back on the policy and the new Declaration had information that was not correct.

We were very fortunate that we had "dodged a bullet" regarding the years we were without the $500,000 Liability…

YOUR COMPLAINT SYSTEM FOR UPLOADING DOCUMENTS SUCKS - COULD NOT LOAD PDF OR MICROSOFT WORD DOCUMENTS.

IF YOU WOULD LIKE THIS COMPLAINT SO YOU CAN SEE THE PICTURES - YOU WILL NEED TO EMAIL US AT NATERE@LIVE.

COM.

SEE WRITTEN COMPLAINT WITHOUT PICTURES BELOW.

February 13, 2019

Liberty Mutual Insurance Company Attn: Customer Service/Complaint Division

RE: Complaint Letter to Liberty Mutual for Notice on Cancellation of Policy Customers: Julie and Nathan Sworden Property Address: 2370 Arch Road, Eaton Rapids, MI 48827

Dear To Whom it May Concern Who Handles Customer Complaints,

We have been homeowners over the course of 18+ years (and has not always been with Liberty Mutual).

Prior to having homeowners insurance with Liberty Mutual, we have never had issues with our policy or notice…

I received a missed call, and then a follow up email from Lidia Marek.

She said: Hi Terrence – I just called but was unable to leave a voicemail for you.

I’m reaching out to offer you a policy review since you’ve been a customer of ours for so long.

I hope that by doing that we would lower your premium so when you have a moment give me a call please!

All of my contact information is listed below.

Thank you!

Lidia Marek Sales Associate to Peter Komperda

My response was: Let me know what my premium is now and my coverage, and what your proposed reworking of the policy and lower premium I'm assuming is what you mean would be.

I don't care to do it over the phone I would rather communicate by email.

She responded: Hi Terrance – No problem email is fine with me.

As far as coverages on…

We was in a car accident on Oct 7,2018 and Liberty Mutual Insurance hasn't answered back are paid anything out and the car was a total loss they have the vehicle they 'not responding they are very negligent about the whole situation my fiance has no way to get to work we are down to one car now.

Liberty Mutual insurance hasn't fix the problem we all have bills we have missed days off from work!

Our Attorney has reached out on to them on more occasions and they are not responding to emails are letter's not returning phone calls .

This is so ridiculous.

Please can anyone reach out we need answers now it has been more then 90 days !

Car accident take place on Oct 7,2018 in Kansas City,Mo please help please help this is not fair!

How can you take a payment for a whole you and keep the…

Eight months after being hit by a tornado, 7 adjusters later, 1 engineers report and Liberty Mutual denied previously approved portion of the claim.

Also the company issued a payment incorrectly and refuses to re-issue it correctly.

All work has stopped because the contractor cannot be paid due to the incorrect check names.

Damage has gotten worse due to bad weather.

Engineer reported that damage was not caused by falling trees, although the place looks like armageddon still with upwards of 30 trees being lost.

Liberty Mutual Presidential Services is a joke as all they did was refer my complaint back to the same adjuster and claims manager who denied most of the claim.

Photos on request.

This company is the greatest example of abuse of power, disregard for right, wrong, fair, or just.

They 100% define every condition, to substantiate a RICO ACT indictment & guilty verdict.

One difference, they use manipulation of the law , instead of a gun!

The business SOP's they exhibit are the exact definition of anti social disorder & every qualification required to render a diagnoses of a sociopath.

Though I have a very competent law firm representing me, I have filed a complaint with the banking & insurance commission in N.

J. to expose (win or lose) them for all the harm, hardship, irrecoverable loss, abuse, & destruction caused to me & everyone else they have done irreparable damage to, as I could not let this crime go unchecked, & lose the only thing I have left, my self…

My Policy Number: AOS-288-011458-40

Dear Madam/Sir,

I have subscribed your company's RightTrack service to get additional discount, however, I found the service may have a flaw or scam in it.

I noticed that the Projected Yearly Savings was $57 on January 6th, and it went down to $53 today, however, my driving records have been all “Great” since January 6th.

The more strange thing was that it has been swung up and down sometime.

For example, it showed $55 this Monday Morning, and went down to $54 on Monday afternoon, and gone up to $55 on Tuesday morning, and dropped to $54 on Wednesday even all this week and past week my driving records are “GREAT”.

In summary, the Projected Yearly Savings does NOT correlate to the driving records, it seems randomly moving up and down.

I am…

had to call many times try to get in touch with my adjuster and always voice mail. my adjuster never update or try to contact for any update. was worst experience ever. will never use this insurance company ever again.

Daughter had a wreck happened on 12/06/18 tried to deal with at fault drivers insurance co (American family) growing tired of the runaround I decided to let my insurance (Liberty Mutual) deal with it.

I started the claim with them on 12/12/18. it is now 1/04/19 and still no check.

Theirs no reason it should take almost a month to do a simple auto claim.

It wasn't a 100k car it was a 14 jeep patriot.

Looks like I need to go back to Ga farm bureau, last clame with them took 2 weeks.

This is ridiculous!

I am a 72 year old vietnam vet on a fixed income liberty mutual cancelled my home and auto insurance because the payments were a little late we try very hard in this very difficult time to follow the law I sent a letter several months ago praising your company only to get slapped in the face and having to scramble around to find a new insurance company so sad that senior citizens are treated so bad in the united states of america

I recently had a bad experience with your company.

In a nut shell I had 2 rims bent due to road negligence of reevescc.com.

I went to the Richland county and SC DOT to verify who did the road construction and left the road in a state of disrepair.

I simply asked your company to do what is right I will attach a file with my intent.

I have an issue with integrity and I feel like there is an issue with your company railroading the little guy.

I want to appeal to your organization to do what is right before I take legal action.

From: "vernell butler" To: "LATHROP, Cory (AGSTA)" Cc: Sent: Wed, Dec 5, 2018 at 2:19 PM Subject: claim Sir, spoke to your insurance company.

I see you have elected to deny the claim.

As such I will be filing legal action to see replacement of rims plus cost of…

This complaint is specifically for a claim that was reported September 27, 2018 by my electric company (Kauai Island Utility Coop).

We had 3 breakages in our main line that feeds electric to our house.

KIUC then put in a claim with Liberty Mutual on Sept.

27, 2018.

Marjorie Blum, Claims Specialist II was our contact.

I am so disappointed in the service by her.

I email her, call her & left numerous messages and no contact back to me or any status update by email.

Its been going on for until today, December 6, 2018.

I called and she actually answered the phone.

I asked her for status and was put on hold.

She pulled out my file, i'm guessing and started asking me about when my appliances were purchased.

I gave her all the information via email that she needed in October and of…

I wanted to let you know I will be leaving your company for my insurance needs after 10 years.

4 years ago, I called my local agent, Nate, and spoke to his manager to tell them how incredibly happy I was with the service and how I would not leave the company for anything.

I am very sad to see how the customer service has changed since that local office closed and I had to deal with the 1-800 people, my agent Brandon in particular during a recent accident.

No call backs, no information given regarding my questions about uninsured motorist, delays in my claim being paid (almost a month after the work was done the repair place got the rest of the payment owed.

I finally called Brandon's supervisor three weeks ago and asked my final questions regarding my claim and still have recieved no…

We are policy holders, home and auto policies.

The company has sent us a letter stating they are cancelling our home owners insurance in December.

Evidently an inspector that reports to your company came by our house when we were not here and made some derogatory remarks about our home (as in problems with various things).

The problem with that report is that the complaints made are of a generic complaint.

Such as, 'The porch needs repair'.

It does not state which porch nor what specific thing(s) need repair.

It also says 'limbs hanging over the house and over an out building'.

Well, we have multiple trees on our property, none of them are rotten, none of them have limbs that are touching the roof or the outbuilding, so we have no idea what they are talking about.

None of these…

I had a double lung transplant February 24th of this year.

I had to say at Cleveland Clinic for 5 months.

I have been off work and now my insurance has expired.

I've always made my payments.

I called customer service and was going to pay $300 my monthly payments are $169 but was told I had to pay over $1000 to activate my policy.

I do understand but, come on, I had a double lung transplant if that wouldn't have happened or should I say if I wasn't sick, I would've paid monthly payment were electronically deducted out my account.

Is it a way you can consider help in Me?

I really like this insurance and don't want to lose it.

Please consider my request.

Thank you in advance