Colonial Penn

My mother Martha Thomas is 72 about to be 73 and we are looking for life insurance for her. My mother is hard of hearing and can not hear on any phone. I talked to a Robert Hall out of flint michigan on Friday and set up a time to speak with him on Monday with my mom present with me so I could relay to her what is being said.

We were able to set up a price and was starting the paperwork when he was asking if this was the correct way to spell her name and I was relay back to my mom everything he was saying and he told me he had to talk to her not have me repeat everything he said andi informed him again that she could hear on the phone.

He then said he could not help us. Thus is discrimination against a hard of hearing or deaf person. He just lost a potential client for your company

I bought a cancer policy back in 2018 for my daughter Sabrina Anna Celi Yunk. In February of 2023, my daughter had surgery on her right ovary. I called Colonial Penn and spoke with an Asian lady to report tumor surgery for compensation of $10,000.

The Asian lady told me 1st-I have to pay all medical bills and then receive the $10,000. Then, 2nd an Indian agent told me to give the number of the hospital billing department so they can pay the bills. I didn't trust him, something very shady with the agent.

3rd, the agent that sold me the cancer policy told me if my daughter gets cancer or tumors she will receive $10,000 for treatments and paying off bills. All these three agents are lying and being shady thieves. 56. I will submit to Better Business Bureau to be aware of using Colonial Penn…

MY CLIENT (JASON BROWN) IS A QUADRIPLIEGIC AND HE WANTED TO CHECK TO SEE IF THE PAYMENT DUE FOR THIS MONTH (JULY) HAD BEEN AUTOMATICALLY TAKEN FROM HIS ACCOUNT. NOW THE FIRST PERSON HE SPOKE TO SHE ASKED MY CLIENT TO VERIFY HIS ADDRESS.

MY CLIENT DID GIVE THE ADDRESS, BUT I GUESS NOT THE WAY SHE WANTED, AND ASKED HIM TO REPEAT IT SO I REPEATED IT FOR HIM. SHE AGENT CLAIMED HE HAD TO SAY IT AGAIN FOR HIMSELF. MY CLIENT DID NOT FEEL LIKE SAYING IT AGAIN, SO SHE REFUSED TO MOVE FORWARD.

SO, THEN WE HUNG UP AND CALLED BACK AND SPOKE TO A GENTLEMEN WHO GAVE FALSE INFORMATION STATING MY CLIENT'S BANK WAS NOT CONNECTED, BUT THEN PUT US ON HOLD AND CAME BACK AND STATED HE GAVE US WRONG INFORMATION. WHEN MY CLIENT GETS UPSET, HE GOES INTO SPASMS, AND WITH THESE TWO PEOPLE HE REALLY GOT UPSET.…

Obviously, if I am dealing w/your company it’s because I lost a loved one, my brother. I also lost my mom 6 months before that, and my brother was only in his mid 50’s! I had to drive a good distance to fax the death certificate, the person had trouble sending the fax, finally it was successful.

A month later I still hadn’t rec’d the check, I call your company and I am told they rec’d the cover letter twice but not the death certificate?! Really? That is impossible, most people know that you all get interest on the money and that’s why you take so long to pay out!

I had to drive around and send it again, then was asked to call back to make sure you rec’d it; I do so, was told it was rec’d, then transferred to get told how long now before getting the check; then I am told I have to wait…

I surrender in 2 life policies on 12/31/2022....I received 1 check on 02/09/2023 for 1/2 policies....Every sense I have been having problems with colonial Penn mailing out the 2nd check for the 2/2 policies that I surrender at the same time...I have called several times about this issue....I have filled a complaint with the bbb....I have asked to talk with a supervisor/manager....never have!!!...I need for colonial Penn to mail / ups/ FedEx this 2nd check to me... it's been over a month now....

I am writing this for my friend James he is 78 years old a veteran with dementia his policy was cancelled for none payment without notice I contacted the company who told me to send them a money order to catch up after a month they sent the money back. Now in the mail we received a notice from them offering to notify a third party before cancellations.

As I was paying his premiums every month they should have given him the chance to repay as they agreed instead he lost all his $148 a month payments after years.. I hope you can help. com

They need to bring their websites into this generation. I shouldnt have to call or be harassed by calls or texts.they need to put the policies online just like they send you in mail. If I want to talk to them then I'll call.i dont want calls or texts from them

95 a month for life ins, when you o ly get a 1000$ for 10 bucks can't bury some one on that .. Your a complete rip off.. Let's see u bury a person for a 1000 dollars. Your fake & jerks

Agent mocked Me and just were terrible

I have recently become a client by purchasing a whole life policy. This past week I have been trying countless times to reach your customer service, either by email, (which no one ever responds to), and calling your toll free numbers for New York policy holders and

your normal customer service lines, (where I'm constantly put on permanent hold and no one responds, or simply the system keeps disconnecting me). If it is this difficult to reach your customer service department to find out some information on my current policy, how difficult will it be on a more serious matter?

I can't even contact someone to cancel this policy for a possible refund. I have made a mistake by choosing this company for my life insurance needs and I intend not to pay the next quarterly premium and let the…

I called on the 4th Nov 2022 to cancel my supplement for Dec 1st but they cancelled me by backdating the 1st Nov which left me without my supplement for the month of Nov. I had to go to Er and was told I had no supplement so I called to get it reinstated for Nov being told they would sent me a bill to pay the month of Dec because since it was cancelled they could not take it out of my banking info but

quess what they did and took 2 months out with no permission and I only owed for Nov as I have my new one for Dec causing me to overdraft my bank account . It now taken care of but I have to wait a month to get my money back.

I’m so glad I no longer have their insurance any longer . My credit back to me will be prorated . I will never use this insurance and they had no right to take money…

My money is missing no one can help hung up on 4 times very disrespectful never. Had a problem before I was trying to retify the situation before going to the news been with this company for years

need help with my medicare supplement called jason hunt at 7329180430 no answer call customer service no help,hung up on me call agent at 8564621999 no reply call customer service again no help again HELP ME!!!!!!!!!!

I've had a policy for 10 years and now they're telling me I never have they said it was suspended and they can't tell me why this is going on for almost 4 weeks now no one has an answer I have statements all the way back to 2013

The Bigham Mortuary contacted the claim department on September 15, 2022, to verify a policy and advised them that we would be taking an assignment for the policyholder's funeral. I was advised what I needed to send and did as I was told.

After not hearing from the insurance company, I contacted the claim department on October 24, 2022. I was advised that the beneficiary told them to send the check directly to them, and the claim representative advised they did see my assignment form.

I ask if you see why did you send the benefits to the beneficiary, I was told that I need to get my money from the beneficiary. I feel since the claim department did not honor what they advised me to do the money should be made good and they go after the beneficiary.

I paid my life insurance policy for the last five years, now when I call them the agent says the policy was cancelled and then hangs the phone up on me. Wtf is going on, do you think I have a few dollars to give away every month.

I have been trying to get my account straight for over a year. Colonial Penn keep telling me I have missed payments & has closed one of my policy I have mailed, faxed bank statements showing I never missed any payments & they either said they never received my documents I am frustrated I can't get anyone to see that I have made my payments each month & they are taking money from my Premium to make payments for my policy that I send payments every month.

Mailed recent bank statements to Policy Holder Service Building Department PO Box 1918 Carmel, In 46082 which was told to me by Supervisor Jim.

My brother passed away back in April of 2022. I reached out to Colonial Penn with the proper documents as the beneficiary to receive a payout of the claim. June 2, 2022 I was tole that a check was mailed out, and I was supposed to have received it by the 16.

the 16 passed and yet no check. I was told to wait a little longer I waited and still no check. Ive been lied to, disrespected, hung up on and liet to some more. They said that they escalated the processe, canceled the first issurance of the check and reissued it.

as of July 8, 2022 I still haven't received anything. I have spoken with customer service reps. and supervisors. Come to find out they claimed that the check was sent back to them and it wasnt deliver to me because they did not put my unit number on it.

and they had the…

The worst customer service….. this company is a scam and has the most unprofessional employees this far. I am still waiting to receive a check from the claim date 3/22/2022 today is 5/19/2022

Would you guys please stop showing the colonial Penn commercial it's misleading people because it's not 9.95 a month insurance

No one should ever trust in this company, please check into it before, for your love one before investing. They are one of the lowest rated life insurance companies. If you get paid out at all, it might takes months if not years.

Or you mind have to Sue them. More more out of pocket. They won't even send out their brochure for you look over. And there free whatever that month. I would rate them a 0. But the level won't go down that low.

Please check and Read all reviews before purchasing. I would recommend AARP, and save with the Buck. Much forwarded ahead. For all! Exceptional for the ones that stuck stuck, paying for their love one. NO Collonial Penn, for anyone. It doesn't payout easy!

Put They take your money anyway!

My information is being tampered with and someone tried to registered my account and I'm having difficulties getting in and out of my account and I wanted that false registrations taken down but they representative since they can't do it so I really need some help with this please contact me as soon as possible thank you

Case number SV138728 BEEN WAITING ON CHECK SINCE 2 14 22 . EXCUSE AFTER EXCUSE. WHEN???

Your customers services are unprofessional and rude How they talk to me over the telephone. I'm trying to ask questions about my insurance. They don't have telephone service answers for me. Some of them have attitude problems when I call.

I been thinking about changing company. Because of customers services. The Television versions are fake and I been thinking about telling the news people about it.

I received a bill from Colonial Penn stating that I'm past due. I never ordered any type of insurance through this company and never would. There are much better companies than Colonial Penn. I asked for proof of signature which is needed to process this and never received it.

My opinion is that Colonial Penn likes to scam seniors out of their savings

1. No one answers the phone. Been on hold multiple time for over 30 minutes. 2. When someone does answer the phone they barely speak English and cannot help resolve my issues. 3. I have emailed your company several times and have not received even one acknowledgment of my email nor has anyone followed up. 4.

I have sent in Guardianship paperwork for my mothers accounts and Power of Attorney paperwork for my fathers accounts and have not received any acknowledgement of those documents being received. 5. I have submitted paperwork to change the ownership of my mothers policies to my name and only receive the same form I have already submitted back from your company for each of the policies without any changes to the policies being made.

The policies in question are: Margaret Somma:…

They said it would take 25 business days to receive the check after I sent the death certificate. I did that in August. Mom passed in July. It’s almost Christmas. They’re still telling me it’s going to take another 25 business days!

Every single time I call them! They’re constantly saying they’ve “expedited” the claim. Never send the check! But they ARE sending me notices of missed payments each month since her death! They appear to have no intention of paying out, even though I’ve been placed in collections for the funeral expenses which they are aware of!

I’m now paying off the funeral myself! That’s NOT why my mom paid those premiums every month for all those years!

My policy is screwed up because my payments that was paid was processed in error. I'm I was told they fixed the error and my policy was up to date. When I attempted to make my payment for my wife and I. It was not corrected.

I have been lided to constantly.

Also, I would like to be contacted SOON AS POSSIBLE. I HAVE RECORDED CONVERSATIONS AS PROOF.

Called because autopay was not deducted; spoke to a manager by the name of Greg and he stated he will have issue sent up and addressed. I called back 4-5 days later and was first told to hold and was transferred back to the IVR system!

Called again, and spoke to a representative that continuously interrupted and stated that she was there linger than Greg and she had NO record of any conversation with Greg! She spoke to me as if I was an idiot and I asked her NOT to do that.

The representatives are rude, offer no apologies and are condescending. No one was any help as all that was done was to point fingers at my financial institution. I felt lied to, unappreciated and disrespected by everyone that I spoke with! Poor customer service.

I've been given a running around on the phone regarding my payment on my deceased husband has it's been over a month

i have a supplimentary medical with col penn 218 717 047. i was told it be years before prem wen up. 75 without them telling me !! im on a very tight fixed income. called cust serv 4 times to file a complaint and would just say talk to your agent.

im sending a letter to corporate office in phil pa my phone is 863-965-0254,very unprofessional n rude. i want this sent to someone high up

number one i cannot make my payment by phone the automated system does not recognize my policy number it doesnt matter if i say it or key it in, it wont let me make a payment, each month i have to call in to have a person hook me up with the pay by phone system, I always wait a minimum of 10 mins only to get a person who after I tell them what I need put me back in the same que I just held 10 mins for, so

each time I try to make a payment it's at least a half hour, i work and your working hours are 8 to 5 I start at 7:00 get off at 4:30 so you are closed by the time i get home, today i made a payment and the auto system told me I had no minimum due, so after i made my payment i called back in to see if i was paid up a mo, once again I held for 10 mins when the rep finally came on, I told…

On 4/13/19 I called wanting info for a policy from myself and my wife/partner. The rep, Shirley, told me they "normally" don't handle policies like this. U reminded her that same sex marriage/ relationships are legal in the US. After that call, I received a call from an agent that wanted to speak to my partner, even though I am paying for the policy AND I want the policy!

I asked if a wife has to talk to them if a HUSBAND wants a policy on her. I've never been so insulted in my life!

Twice I have had my account mismanaged as for payment being improperly taken from my account. The first time I had closed the account to my old bank. I immediately called Asha and Wesley and tried giving them the new information however I was informed I would have to fill out a form and mail it back to them.

As soon as I received the form I filled it out and sent it back again with the new bank account number and routing number and again restated that the old account had been closed. I was told it would be taken care of the premium payment would be taken from the new account. I wasn't.

It was taken from the old account which I had to cover as well as paying an overdraft fee. I contacted Asha and she said she didn't get the form in time although I had given her the information several times…

My complaint is short fellow Veterans do not eff with Colonial Penn...Effing robbers period!

I have had a policy sine December 1 2015 I have tried to contact my local office for 6 months they will not return my call or I get a recording stating they are closed. I need to adjust my plan and need help from a agent. Can someone from corporate call me 240-277-1281 or email me [email protected] Thank you Dawn White

It was my understanding that if I had to cancel my policy, I would get my money refunded that I have paid faithfully every month on time, but no thats not the case, I'm not getting one red cent back, colonial penn does not keep their word. I would have been better off putting the money in a security box.

This company takes their customers for granted. Now I see the other complaints are well founded. I wouldn't advise anybody to take a policy out with this company, and before anybody does take out any kind of life insurance policy read the reviews and complaints and especially read the fine print closely.

00 with nothing to show for it, this is the biggest ripoff scam there is

The office told me that I'd be receiving a check in the mail . I havent received it yet whats the hold up? Thank you, Valarie Diane Young,

, 2018 I needed to get a new card number, Feb. 40 confirmation number 296 61 59, Malika advised I would go automatic deduction again effective date 2/28/18. Amazingly enough 3/2/18 I received 2 statements due stating Feb. 28, 18 was not paid. I CALLED Colonial.

Requested a supervisor, was given the name of ROGER LEE, and I've called him 3 days in a row, left voicemails, and there has been no contact back from him. 5 customer satisfaction. I recommend Colonial Penn trace back the corrected information given to customer service Malika on 2/5/18, and afterwards take care appropriately of the payment due, and forward me a letter of apology for a lot of much wasted time for a matter previously resolved, and

pay the next month billing statements. Danella Watkins Disillusioned customer

On 9-24-2010 I received a letter from Colonial Penn urging me to increase the face value of my policy. I thought before I did that I'd see what kind of customer service my beneficiaries would encounter in the event of my death.

I requested some cash value out of my policy to test the waters. 23 I would write them a check. If all went smoothly, I would double the coverage I currently have.

I discovered some new contact information for Colonial management in case someone could use them. Try Barbara Ciesemier for media inquiries and general notices. com. Another executive who was very helpful was Jennifer Born, also at the CNO Financial Group.

Her phone number is 312-396-7089.

00 death benefit. A week later we were told that there was a $3,000 death benefit. Today 1/20/10 we were told that the death benefit is only $900. because my mother did not pay enough in premiums before she died.

Now the undertaker is looking at me cross-eyed because they didn't get paid by Colonial Penn. My mother paid Colonial Penn insurance premiums by automated drafts from her bank account for approximately 2 years.