Colonial Penn Customer Service
Rated 1.5 of 5 Stars
Based on 4 Complaints

Contact Colonial Penn Corporate

Toll free phone number: 1-800-523-9100

For over 50 years, Colonial Penn has specialized in offering life insurance directly to consumers at affordable prices. They provide support for customers through mail, TV, call center and the web. In 1968, it became one of the first insurers to offer a Guaranteed Acceptance Life Insurance plan, exclusively for people of ages 50 and over.

If you have a complaint you can write to the corporate office at Colonial Penn Life Insurance Company 399 Market Street Philadelphia, PA 19106. For policyholder services and claims, call the customer service number at 1-800-523-9100. New York policyholders have their own hotline and should phone 1-800-323-4542. For Sales and General Information contact 1-877-877-8052.

Common problems with Colonial Penn relate to their two primary insurance products which are Guaranteed Acceptance Life Insurance and Whole Life Insurance. Both are offered up at $50,000 and beyond. Overall, employees focus on providing life insurance protection for customers and their loved ones by striving to live with its four core values: Integrity, Customer-Focus, Excellence and Teamwork.

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Colonial Penn Contact Information

Report complaints to corporate and get satisfaction

  • Colonial Penn headquarters address

    • 399 Market Street
    • Philadelphia
    • PA 19181
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating

  • Customer service hours

    7 days a week

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Top Colonial Penn Complaints

Browse more than 4 reviews submitted so far


I discovered some new contact information for Colonial management in case someone could use them. Try Barbara Ciesemier for media inquiries and general notices. You can also call CNO Financial Group at 312-396-7461 or email Another executive who was very helpful was Jennifer Born, also at the CNO Financial Group. Her phone number is 312-396-7089.


First we were told upon a loved ones death that there was a $5,000.00 death benefit. A week later we were told that there was a $3,000 death benefit. Today 1/20/10 we were told that the death benefit is only $900. because my mother did not pay enough in premiums before she died. Now the undertaker is looking at me cross-eyed because they didn't get paid by Colonial Penn. My mother paid Colonial Penn insurance premiums by automated drafts from her bank account for approximately 2 years.


I am a member of the VFW Auxilary and as a member, Colonial Penn offered members a reduced rate for life insurance. Forms were sent to every member and if interested you needed to complete the forms and return them with your check. Rita Frieta the underwriter called after receiving my forms to say I was accepted and the policy would be sent. It was to be a fixed rate for 10 years and then would increase. I asked what the rate woud be after 10 years and she told me all the info would be in the packet with the policy. She indicated that I had 30 days to review the policy and if decided I didn't want it to simply return it and my money would be refunded.

After receiving the policy and saw what the premiums would be after the 10 years I immediately returned the policy and a signed cancellation form (which was included in the packet) to the company. For $25,000 in life insurance if I would have kept it, after the 10 years my premiums would have went so high they could never have been paid. Especially if I would be on a fixed income. If I lived to age 80 I would have paid well over $350,000 for the $25,000 policy limit. Now 2 months later nothing!! I received a letter stating they received my request to cancel the policy and before they could do it they needed the policy returned and a signed letter requesting the cancellation.

I called customer service and first they said they didn't have anything. When I asked them how they knew I wanted to cancel it if they didn't get the policy? I was put on hold and then was told they got the policy but not the signed form. I tried to say the form was with the policy. I was put on hold again and then she told me a form was mailed to me on 12/3/08. I asked her what if I don't get this form? She just kept saying it was mailed. It is now 12/18/08 and I have not gotten anything from them to date. To me they are stalling so they can say I had the coverage for a month so they don't have to send back my money!! What a rip off. If this is how they treat VFW members how do they treat regualar people?

It was a good lesson to learn. Companies are looking for older people belonging to orgainizations to take advantage of. Beware!!! I hope they enjoy their freedom since all the Veterans sacrificed so much so they could have it. Some with their lives. I will be contacting our Local, State and National VFW Presidents to let them know how this company is ripping off members.


I heard this story online and could not believe it recently. How in the world can someone work for a company and have their idea stolen out from under them like that? If you are looking to get into life insurance, after reading this complaint. I really cannot believe it. In 1975 someone worked for the Colonial Penn Insurance Company as a clerk in the same department. They came up with an idea to have the insured policy holders prepay for their burial plots by increasing their premium payments just a few dollars each month. They retained an attorney for $50 to represent us delivering the idea to Colonial Penn Group, but that's where it all went wrong. The company stole the idea from them and never paid them back.

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