Antoinette Hastings
My father has been trying to get HIS money for months from Brighthouse and they keep giving him the runaround! I told my father to stop messing around with Brighthouse and just hire a LAWYER!
Phone
1-888-243-1974Address
11225 N Community House Rd, Charlotte, NC 28277, United States, Charlotte, NC, 28277
Brighthouse Financial customers are experiencing severe frustration with delayed death claim processing and benefit payments, with beneficiaries waiting months without receiving funds despite repeated follow-ups. Customer service is widely criticized as unresponsive, providing empty promises about processing timelines, and leaving customers considering legal action.
Common Issues
My father has been trying to get HIS money for months from Brighthouse and they keep giving him the runaround! I told my father to stop messing around with Brighthouse and just hire a LAWYER!
I called so many time to follow up my claim, they promised many times that’s it’s on the process… and promised that the claim will be mailed within 2-3 bussiness days from every time of my calls but it’s been 1 1/2 months now…. And still haven’t not received the death claim funds as beneficiary. Please advise #brighthouse financial Brighthouse Financial
I AM FED UP AND WILL PROCEED WITH A LAWSUIT. LANCE YOU NEED TO FIX THIS.....
My name is Henry Price plus my deceased ex-spouse name is Alice Annette Price. While annuity division was still MetLife it turned over securities in my then wife account to Michigan Treasury Unclaimed Property Division due to my unavailability plus investment being in escrow. Securities...
Exchange Commission(SEC) identified securities whereabout but due too it is within family account under my deceased ex-wife Alice Price name SEC would not give me greater information without court order. I believe I have located accounts in which my securities are fraudulently under plus would like for Brighthouse Financial to correct error.
Accounts are listed as Annette Price 6639883 plus Alice E. Price 6639328. I have already filed claim to Michigan Unclaimed Property Division concerning those…
I filed paperwork to surrender an annuity contract. The paperwork was incorrectly filed as a 1035 exchange. I called the company to correct this issue. After 1 month, the issue is still not resolved. I have spoken to countless customer service reps and sent multiple emails and voice mails to The person that needs to correct the issue.
Not one of my correspondence have been returned.
Our beloved father passed away on 6/1/22. I submitted his life insurance claim behalf of our mother sometime in the middle of June 2022.
Subsequently, our mother told me that she received the confirmation letter saying that Brighthouse received the life insurance claim.
Also I called to confirm it and the rep told me that the benefit check was issued on 7/8/22. Our poor mother has been waiting for this check for more than a month but the check was never arrived to her address (I even confirmed the correct address).
So, I called again early part of August and the rep (I believe his name is JP) told me that he will request a replacement check. I requested to deliver the check via Fedex so our mom can for sure to receive the check in person.
But my request was totally discarded and the…
Your customer service is lousy. For as associated with our father passing have been sent multiple times. We have email receipts from your company. Still your customer service people say never received. Asking for a manager and told there is no one available.
Please have someone reach out. 7209291313 or 3022577359. You can’t call this service. Please help